Honey Lane Care Home

Honey Lane, Waltham Abbey EN9 3BA
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9.9 89 Reviews
  • Honey Lane Care Home, Waltham Abbey
Honey Lane Care Home provides award-winning, residential care for individuals living with dementia. The home supports those aged under and over 65, including residents with a diagnosis of early-onset dementia or experiencing memory loss.

The skilled care team, led by qualified Dementia Interpreter Angela Sacks, ensures that residents live meaningful lives by receiving person-centred care, stimulation, and social interaction. This is reflected in the home’s numerous award wins, including being national finalists at the 2025 Dementia Care Awards, and rated in the UK’s Top 20 Mid-sized Care Group 2025 by carehome.co.uk.

The vibrant atmosphere at Honey Lane is unlike any other care home, and residents are encouraged to spend their days engaged in purposeful activities tailored to their interests and abilities. These include music and movement classes, reminiscence activities, animal therapy, and weekly outings in the home’s minibus.

Sensory Namaste Care sessions offer daily soothing hand massages, calming aromatherapy and sound therapy, delivered by trained team members to promote relaxation.

Underpinned by strong community links and innovative partnerships, Honey Lane hosts a dementia support group, a Make-a-Wish initiative, and its own ‘Little Honey Bees’ intergenerational project whilst welcoming visits from local schools and charities.

Honey Lane is laid out on one floor, enabling residents to move easily and safely around the home with direct access to the beautiful central garden that offers a tranquil space, and a kitchen garden where residents can get involved in a variety of gardening activities. Dottie, the therapy cat, also calls Honey Lane her home.

The team receives extensive on-going training and professional development to support all residents to live well.
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Care Provided by Honey Lane Care Home

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 41 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Convalescent Care
  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Wheelchair Access
  • Ground Floor Accommodation only
  • Gardens
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Contact Honey Lane Care Home to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • NHS Continuing Healthcare (CHC)

Contact Honey Lane Care Home to confirm what's included and get a personalised quote:

Good to Know

Group/Owner

Person in Charge

  • Angela Sacks (Manager)

Local Authority / Social Services

Admission Information

  • Mixed (no single-gender units)
  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2023
  • Number of floors: 1

Room Information

  • Single Rooms (41)
  • Couples/Companion Rooms (0)

Parking

  • Large car park

Honey Lane Care Home Reviews (89)

9.9

Honey Lane Care Home has a Review Score of 9.9 (9.861) out of 10, based on 21 reviews in the last 2 years.
Over all time Honey Lane Care Home has 89 reviews.

Overall Experience
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Date Published
  • 89
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Reviewer Connection to Honey Lane Care Home
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Total of 89, showing 1-20
Review from Sue E (Friend of Resident) published on 1 June 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
This care home is fabulous, I can't fault them. My friend has been a resident at Honey Lane for approx. 8 months now and has settled in very well. The staff are kind, caring and attentive. They provide lots of different activities for the residents (including outings in their minibus). They also set
up various events throughout the year where friends and families can join in. The manager is very hands on and holds regular family meeting where you can hear what's happening and give feedback.
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Review from G M (Daughter of Resident) published on 27 May 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
The care home regularly checks if the family is happy with Mum's care plan and activities that the care home provide. The events with live music and food is excellent. Mum was really happy at the Mother's Day afternoon tea party that the care home put on. She kept singing and dancing along to the music
in her seat. The care home really made it a special day for the residents and family. Mum is really happy at Honey Lane Care Home. All the carers work hard, and go above and beyond. The cooks provide the most amazing food, especially their cakes!!!
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Review from Sean S (Nephew of Resident) published on 20 May 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
We are so pleased with Honey Lane Care Home , our Uncle now lives here and he absolutely loves the home especially the carers.There is nothing the home wouldn't do for the residents which makes it very easy for us. Thank you all so much
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Review from Chris B (Son of Resident) published on 16 May 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum has been a resident for only a couple of months, but in that time she has settled easily into her new situation. All the staff, whatever their role within the home are caring and supportive of the residents, and who very quickly understood Mum's needs and ways to keep her relaxed and in good spirits
by involving her in the many and various in-house activities and trips to local places of interest.
That care and support also extends to the family members. Personally,I am greeted by name and more often than not, directed to where I'll find Mum in the home. This gives me the confidence that all staff have a degree of oversight and care for all residents. This in turn ensures any personal call alarm ,issue or problem is resolved very quickly.
Overall I and other family members are very happy with the care and respect and support Mum receives at the home.
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Review from I H (Son of Resident) published on 13 May 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
The staff are very caring and go out of their way to make our mother as happy and comfortable as possible. Also upon visiting the staff are very welcoming and are always happy to discuss any queries. Overall very pleased with Honey Lane.
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Review from Jennifer S (Sister of Resident) published on 13 May 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
Staff are very professional , helpful
Polite at all times
Keep me informed if there are any problems
The only complaint is to do with Laundry
My Sister seems to be wearing some body
else's clothes , even though hers have her
name in.
Reply from Angela Sacks, Home Manager at Honey Lane Care HomeThank you for your kind comments about our team and communication. We appreciate you raising your concern regarding laundry. In a dementia setting, residents can sometimes become attached to, or accidentally wear, another resident's clothing. Our priority is always to avoid causing distress, so where this happens, items are gently returned to their owner after laundering. We will of course however, continue to monitor labelling and laundry processes closely to minimise this as much as possible.
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Review from Linda C (Sister of Resident) published on 27 January 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
My sister moved into Honey Lane in September 2025. After viewing four care homes, we instantly had a very good feeling about this one - and it has exceeded our expectations in every way.
The home has a warm, homely atmosphere, with very clean and spacious rooms. The staff are truly wonderful: caring,
welcoming, and attentive. My sister settled in quickly and is extremely happy, which brings so much comfort to her family and friends.
The social side of Honey Lane is fantastic. She has enjoyed numerous day trips on the home's minibus, has her hair and nails done weekly, and loves the regular music events. There are so many daily activities to take part in, and she has embraced them all.
We cannot fault Honey Lane. Knowing my sister is safe, happy, and well cared for.
Thankyou so much to all of the dedicated staff.
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Review from L B (Daughter of Resident) published on 23 January 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum has been a resident at Honey Lane since August 2025. The level of care and activities provided is outstanding. She is well-looked after, safe, cared for, with stimulating activities and social engagement and we have peace of mind. There are activities taking place every morning and afternoon
which provide a wide-range of stimulation, including weekly and fortnightly visits from pets and other animals, a toddler group, karaoke singers, dancers and other special visits. During Christmas there were multiple activities every day with visits from local school children and wonderful decorations. Mum has also been taken out for lunches and visits in the minibus. When she has been taken to hospital, the staff have been excellent in providing care support and communication and settling her back when she returns. The staff are wonderful and many have been there many years, it feels like a family.
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Review from Annmarie H (Cousin of Resident) published on 21 January 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
Honey Lane Care Home is the best, the service and staff are 1st class. Always very friendly and helpful. My cousin is so happy here, she has thrived and done so much in the short she has been there.
My cousin's needs are always met and the staff support her in all her needs, whether it's taking her
out on outings, getting her nails done or popping to the shops or just being there when she is confused and upset, they put all our minds at rest knowing she is safe and being well cared for. Her quality of life is so much better now than it was before moving into Honey Lane
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Review from K P (Daughter of Resident) published on 21 January 2026 Submitted via Website • Report
Overall Experience 4.0 out of 5
Mum moved into Honey Lane in the summer.
She is well cared for and treated with kindness and respect.
She is encouraged to join in activities but not forced to do anything she doesn't want to.
The staff from the management down the line are hands on and always approachable and friendly.
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Review from D H (Daughter of Resident) published on 20 January 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
I cannot praise Honey Lane enough for their care, attention and respect towards mum. All the staff are so lovely and kind, not only to the residents but also their family members. Mum moved in in November 2025 after a prolonged stay in hospital and, when discharged, was no longer able to live at home.


When looking at various homes, we were invited along to visit them before deciding. The warmth we received immediately was exactly what was needed, and we knew straight away that that was where we wanted mum to be, and she soon settled in. There are a variety of activities and interactions, or residents can just sit quietly or watch TV. The team all work very hard to maintain a good balance for their residents regarding their care, health and enjoyment of life.


Mum has since been back in hospital, but she is now back at home with them and getting the care and assistance she needs. I can also contact them and visit anytime knowing she is being well looked after.

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Review from Caroline F (Daughter of Resident) published on 20 January 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
Honey Lane staff really do care about their residents.
They go above & beyond to make sure that the residents enjoy living there.
My mum is very happy & especially enjoys the varied activities & entertainment on offer.
It's so reassuring to know that she is being cared for day & night.
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Review from R F (Daughter of Resident) published on 14 October 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother has been a resident at Honey Lane Care Home for over a year now, and I cannot praise the team highly enough. The care and attention she receives are consistently of a very high standard, and I have full confidence in the staff who look after her so kindly and respectfully.
Whenever I raise
a matter, the team act quickly, efficiently, and with genuine concern, ensuring that my mother's needs are always prioritised. What stands out most for me, however, is the support they give not only to her but also to me as a family member. Their guidance, reassurance, and willingness to go beyond the basics of care make a real difference during what can often be a challenging time.
Honey Lane is more than just a care home - it feels like a supportive community where both residents and families are treated with dignity, understanding, and compassion. I am truly grateful to the staff for their dedication and the peace of mind they provide.
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Review from Pat S (Wife of Resident) published on 14 October 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My husband has been treated so kindly by the staff who work so hard to care for the residents. We had a lovely little outing together in the mini bus arranged as a little treat. Thank you to all involved in this.
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Review from Diane K (Daughter of Resident) published on 22 September 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The care home put on a fantastic carnival for the residents and their families. Some residents were up dancing while others clapped and sang along to the music. It was a lovely sunny day, all the carers were hot, but this did not stop them ensuring everyone had the best time.
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Review from Steve P (Son of Resident) published on 26 June 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My father had been at Honey Lane for 3 years and we cannot praise the care and support that was given not only to him but to the family as well, they went above and beyond. Due to the dementia we had not seen my father for three years previously, even though we had tried he refused to see us. Under
their care he was reunited with us so we were able to see him to the extent that I took him out to the local pub every week for a meal and a rum and he attended family meals. For this we are so grateful. First of all he refused to come out of his room but again they encouraged him to socialise so that he eventually attended outings out and also sat in the day room. Each of the team that cared for him did so with compassion, patience and kindness. My father got taken to hospital and was placed into ICU, he was accompanied by a carer in the ambulance and waited until we got there. She was lovely and so kind and was upset that she couldn't sit with him. We cannot praise enough.
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Review from Tom J (Son of Resident) published on 3 June 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My Mother has been a resident at Honey lane for the past 4 years. Due to Her advancing age and dementia. She could no longer look after Herself. She has been well cared for and treated very well despite Her condition. Sadly She is now at end of life phase. We are comforted in the fact that She
is safe and being treated with respect.
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Review from David G (Son of Resident) published on 31 January 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Our mum was admitted to Honey Lane Care home last summer and we were so happy with the care and support she was given. She found it hard to cope with the change at first but the team were very kind and patient with her and she soon settled into the routine. She enjoyed taking part in, or at least watching,
the wide variety of activities put on for the residents. She especially enjoyed the days when the animals came into the home. The staff were always kind and welcoming when the family came to visit mum. I was very impressed that all the carers seemed to know all the residents which made me feel that mum was being looked out for by all the staff. For someone with dementia, it is important that they are able to build up good relationships with the same staff over a period of time and this happened with mum. I would highly recommend Honey Lane. It has a safe and caring environment and the staff are kind and supportive.
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Review from Tom J (Son of Resident) published on 15 January 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My Brothers and I placed our Mother in the Honey Lane Care home a few years back, when She could no longer fend for herself. We chose Honey Lane based on recommendations from others and their top notch dementia care.
Although 93 years old now, Mum is very happy in the homes happy environment. It is
obvious that all the staff are very caring and professional in their duties and care. This gives my brothers and I perfect peace of mind. Our visits are always very welcoming.
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Review from Jenny M (Daughter of Resident) published on 2 January 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Honey Lane is a family and all residents are adopted into its care. The staff seem to have tireless patience and empathy with the residents and everyone always seems so positive no matter what the circumstances. I especially appreciate that Dad gets taken out on some occasions and that he is finding
ways to express himself in the crafts activities offered. Dad has not been at Honey Lane long, but I feel he is flourishing in this environment. He is treated with respect and is clearly happy to be given freedom in his own choices. I hope the staff are truly as happy as they appear to be.
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Current Review Score: 9.9 (9.861)

Overview of Review Score

The Review Score of 9.9 (9.861) out of 10 for Honey Lane Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 21 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 21 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.861 for Honey Lane Care Home is calculated as follows: ( (219 Excellents x 5) + (29 Goods x 4) + (3 Satisfactorys x 3) ) ÷ 251 Ratings = 4.861
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Honey Lane Care Home is based on 21 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 41 registered maximum number of service users is 8.2, which has been reached with 21 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 18 Mar 2022

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Requires improvement
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (27)

Meet the Team (1)

Angie

Angie Sacks

Job Title: Home Manager Joined: 2022

Our Home Manager Angie joined the Carebase family at Honey Lane in 2013. Showing a natural flair for care, she quickly progressed to the role of Senior before moving in 2015 to our sister home, 1 Sewardstone Close, which cares for adults with an acquired brain injury. Over the course of the next three years, she was promoted from a Team Leader to the home’s Head of Care, working closely with multidisciplinary teams including speech and language therapists and psychologists. Angie returned to Honey Lane in February 2022 as Deputy Manager.


Angie is a Qualified Dementia Interpreter and brings a wealth of experience supporting residents, their families and our teams. She is passionate about truly understanding the differing needs of residents to deliver personalised care that enables them to live well with dementia.


Speaking about her role at Honey Lane, Angie said: “We support residents to live a life which is meaningful to them and one where they are able to spend their time doing the things they love. It’s a privilege to get to know our residents and nothing makes me happier than seeing them content and well looked-after.”


In her spare time, Angie enjoys spending time with friends and family, reading, music, and going to the theatre.

Frequently Asked Questions about Honey Lane Care Home

What types of Care is Honey Lane Care Home registered for?

Older Person Care, Dementia, Physical Disability & Visual / Hearing Impairment are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Honey Lane Care Home have?

There are 41 Single Rooms.

What are the Facilities & Services at Honey Lane Care Home?

Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Minibus or other transport, Wheelchair Access, Ground Floor Accommodation only, Gardens, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Honey Lane Care Home to the centre of Waltham Abbey?

0.7 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Honey Lane Care Home to verify any information. View our terms and conditions. Honey Lane Care Home has an Enhanced Service - more info.