Honey Lane Care Home

Honey Lane, Waltham Abbey EN9 3BA

Honey Lane Care Home, Waltham Abbey, Essex
Honey Lane Care Home, Waltham Abbey, Essex
Honey Lane Care Home, Waltham Abbey, Essex

Honey Lane Care Home is situated in the Essex town of Waltham Abbey and is an ideal facility for the practice of residential and dementia care.

The home's friendly team of staff are keen to support an atmosphere of independence, with the aim of encouraging residents to think of Honey Lane as their own home, to which visitors are always welcome.

The service includes an extensive activities programme, with a range of entertainments and on site hair salon, all religious backgrounds are respected.

Group: Carebase Ltd

Person in charge: Karen Dean (Manager)

Local Authority / Social Services: Essex County Council (click for contact details)

Type of Service: Care Home only (Residential Care) – Privately Owned , Registered for a maximum of 41 Service Users

Registered Care Categories*: Dementia • Old Age

Specialist Care Categories: Alzheimer's

Admission Information: Ages 56+.

Single Rooms: 41

Rooms with ensuite WC: 14

Facilities & Services: Palliative Care • Day Care • Respite Care • Own GP if required • Own Furniture if required • Close to Local shops • Near Public Transport • Minibus or other transport • Wheelchair access • Ground Floor Accommodation only • Gardens for residents • Residents Kitchenette • Phone Point in own room/Mobile • Television point in own room • Residents Internet Access

Parking:

Large car park

Latest Care Quality Commission* Report on Honey Lane Care Home: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Bed Vacancies

1 Bed Vacancy

posted 18 Oct 2017

Room with en-suite in lower needs residential dementia unit.
Cost is £970 pw

Reviews

9.5 Honey Lane Care Home has a Review Score of 9.5 (9.503)

The Review Score of 9.5 (maximum of 10) for Honey Lane Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.5 out of 5 from 11 Reviews over all time. This Average Rating is also the rating value for Honey Lane Care Home in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 8 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.527 for Honey Lane Care Home is calculated as follows: ( (76 Excellents x 5) + (46 Goods x 4) + (6 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 129 Ratings = 4.527

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    The 4.976 Points relating to the number of positive Reviews for Honey Lane Care Home is based on 8 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 8.2 positive Reviews (41 registered maximum number of service users ÷ 5). 8 Reviews ÷ 8.2 Target = 0.976

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    6
  • Good
    5
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Honey Lane Care Home?

  • Extremely LIKELY
    8
  • Likely
    2
  • Don't know
    1
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Honey Lane Care Home

  • Daughter of Resident/Service User
    3
  • Husband of Resident/Service User
    2
  • Son of Resident/Service User
    2
  • Granddaughter of Resident/Service User
    1
  • Sister of Resident/Service User
    1
  • more

Every time I visit my grandma, she is happy. She is clean and not hungry. The staff are so caring - genuinely.

There's always something going on and I enjoy seeing the social media posts.

How likely would you be to recommend Honey Lane Care Home? Extremely Likely

Average Rating: 

 4.4 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

The care is genuinely excellent. Consistent and caring staff have a genuine empathy with the residents.
Well organised programme of activities.
Constantly friendly atmosphere where more severe disadvantaged residents are treated with respect.

How likely would you be to recommend Honey Lane Care Home? Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Excellent

Management: Good

Safety / Security: Excellent

Rooms: Satisfactory

Value for Money: Good

My mum has been a resident at Honey Lane Care Home since September 2015. The care she receives is excellent. Her needs are met and she is always treated with dignity and respect. The carers are so kind and they genuinely care about my mum's wellbeing and happiness. Nothing is ever too much trouble. Honey Lane is a very special place!

How likely would you be to recommend Honey Lane Care Home? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Good

The home is very nice and all the staff are very caring, sociable and kind. They are helpful to visitors and residents and whenever I have visited which is usually twice a week they are all helpful to all. Seeing how thoughtful they are to the residents makes the relatives feel secure that their loved ones are being looked after.

How likely would you be to recommend Honey Lane Care Home? Likely

Average Rating: 

 4 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Satisfactory

Staff: Excellent

Activities: Good

Management: Good

Rooms: Good

My dad says, "it's a good place to be". The people are kind and the food is nice. My father was an independent man until last year and it was very difficult as a family to accept he needed to be in a care home. We couldn't wish for him to be in a better place, he is treated as an individual and with great dignity.

How likely would you be to recommend Honey Lane Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

The staff and management at this care home treat the residents with kindness and respect, which is a great comfort to the relatives.

How likely would you be to recommend Honey Lane Care Home? Extremely Likely

Average Rating: 

 3.9 out of 5

Overall Standard: Good

Facilities: Satisfactory

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Satisfactory

Staff: Excellent

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Satisfactory

My husband seems content in the home, I visit often and the staff are always treating all the residents with care and kindness. There are often activities going on to entertain and stimulate the residents and I am confident that he is being well looked after.

How likely would you be to recommend Honey Lane Care Home? Extremely Likely

Average Rating: 

 4.7 out of 5

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

The care my relative receives is outstanding. The staff are always friendly and happy to assist in any way they can and nothing is ever too much trouble. I would absolutely have no hesitation in recommending the home to anyone. It is a wonderful place, run by a wonderful team.

How likely would you be to recommend Honey Lane Care Home? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

The staff are always friendly and patient. The rooms look clean. They know my dad's name.

How likely would you be to recommend Honey Lane Care Home? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Satisfactory

We had issues with staffing levels, general cleanliness and communication between the care home and the residents family. The first two issues appear to have been remedied. There is at times still lack of communication between the home and the residents family, particularly when requesting feedback on some personal issues relating to our family member. We have recently had issues (on 2 occasions) where our family member's specific personal aids went missing, which were not noticed by the staff (it would appear) and by the time a family member noticed the aids were missing, they cannot be found. We are however happy with the care given by the staff to our family member.

How likely would you be to recommend Honey Lane Care Home? Don't know

Average Rating: 

 4.2 out of 5

Overall Standard: Good

Facilities: Excellent

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Poor

Karen Dean, Manager at Honey Lane Care Home responded to this review on 27 Jan 2016:

We are really glad that we were able to work with this family to ensure that all of their concerns were addressed and they were happy with the outcome. Mums hearing aid was found, it was very well hidden ! We always strive to deliver an excellent level of care to our residents and support their relatives through their journey.

All employees are first class. The home is always clean and well cared for. I would recommend the care home to anyone.

How likely would you be to recommend Honey Lane Care Home? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

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Awards / Recognitions

April 2017

Top 20 Mid-size Care Home Groups 2017

Recipient: Carebase Ltd

Date: Saturday 01 Apr 2017

more details

February 2016

April 2013

October 2012

June 2012

November 2011

Job Vacancies

Staff Profiles

Karen

Karen Dean

Job Title: Home Manager

Joined: 2010

Description:

Karen Dean, our Home Manager has worked in care for over 20 years having started her career as a carer working her way up to becoming Home Manager, so she understands the importance and relevance of many roles within a care home. Karen has been working with people living with dementia for the last 10 years so has a wealth of experience in supporting those living with dementia and their families. Karen is a Registered Manager and has completed a number of professional training courses in the field of dementia care, including a Diploma in Leadership in Person-Centered Dementia Care and is a Dementia Trainer for an Alzheimer’s Society programme.

Karen says – “I love my job and I love Honey Lane. I have a fantastic team of people around me, and along with our residents, we are all part of one big family.”

Care Home Idol 2016

There are currently no Care Home Idol entrants who have performed at Honey Lane Care Home