Honey Lane Care Home

Honey Lane, Waltham Abbey EN9 3BA
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9.5 80 Reviews
  • Honey Lane Care Home, Waltham Abbey
Honey Lane Care Home provides award-winning, residential care for individuals living with dementia. The home supports those aged under and over 65, including residents with a diagnosis of early-onset dementia or experiencing memory loss.

The skilled care team, led by qualified Dementia Interpreter Angela Sacks, ensures that residents live meaningful lives by receiving person-centred care, stimulation, and social interaction. This is reflected in the home’s numerous award wins, including being national finalists at the 2025 Dementia Care Awards, and rated in the UK’s Top 20 Mid-sized Care Group 2025 by carehome.co.uk.

The vibrant atmosphere at Honey Lane is unlike any other care home, and residents are encouraged to spend their days engaged in purposeful activities tailored to their interests and abilities. These include music and movement classes, reminiscence activities, animal therapy, and weekly outings in the home’s minibus.

Sensory Namaste Care sessions offer daily soothing hand massages, calming aromatherapy and sound therapy, delivered by trained team members to promote relaxation.

Underpinned by strong community links and innovative partnerships, Honey Lane hosts a dementia support group, a Make-a-Wish initiative, and its own ‘Little Honey Bees’ intergenerational project whilst welcoming visits from local schools and charities.

Honey Lane is laid out on one floor, enabling residents to move easily and safely around the home with direct access to the beautiful central garden that offers a tranquil space, and a kitchen garden where residents can get involved in a variety of gardening activities. Dottie, the therapy cat, also calls Honey Lane her home.

The team receives extensive on-going training and professional development to support all residents to live well.
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Care Provided by Honey Lane Care Home

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 41 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Convalescent Care
  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Wheelchair Access
  • Ground Floor Accommodation only
  • Gardens
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Contact Honey Lane Care Home to confirm what exactly is included and get an estimate tailored to your care needs:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • NHS Continuing Healthcare (CHC)

Contact Honey Lane Care Home to confirm what exactly is included and get an estimate tailored to your care needs:

Good to Know

Group/Owner

Person in charge

  • Angela Sacks (Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2023
  • Number of floors: 1

Room Information

  • Single Rooms (41)

Parking

  • Large car park

Honey Lane Care Home Reviews (80)

9.5

Honey Lane Care Home has a Review Score of 9.5 (9.498) out of 10, based on 21 reviews in the last 2 years.
Over all time Honey Lane Care Home has 80 reviews.

Overall Experience
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Date Published
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Reviewer Connection to Honey Lane Care Home
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Total of 80, showing 61-80
Review from Christine S (Daughter of Resident) published on 16 January 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very happy with the care and respect shown to my mum.
The staff are experienced and knowledgeable about how to care for residents with dementia and have managed my mum very well.
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Review from Ian S (Son of Resident) published on 19 October 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We (the family) have been very impressed by the high standard of care, hospitality, activities and entertainment we have witnessed since my mother moved into the care home just over four months ago. It has been a confusing and stressful time for all of us and the staff have always been attentive, empathetic,
patient, understanding and very helpful. They helped us make mum's room feel like a personal space and encourage her to join in with the many activities that are organised.
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Review from Susan C (Daughter of Resident) published on 11 October 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Lots of entertainment and stimulation for residents. Staff appear to have genuine affection for the residents and are attentive.
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Review from S S (Daughter of Resident) published on 11 October 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The majority of the staff are caring, compassionate and do the job because they care. Activities are good, although Mum doesn't participate often. Bathrooms recently refurbished, which is nice to see.
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Review from Sandra R (Daughter of Resident) published on 1 October 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mum came to Honey Lane Care Home at the end of July and I could not be happier with the care and attention she is getting from all the staff.
My mum has taken a while to settle and still have her bad days but she has put on weight, goes out on trips and joins in with some of the activities.
Well
done Honey Lane.
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Review from Syra (Daughter of Resident) published on 30 January 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum went into Honey Lane in 2014, it was a really sad day as she knew what was going on and she had always begged me not to put her in a nursing home.


Three days later I went back to visit her. The transformation was fantastic. Singing, dancing and smiling. She was truly at home there, and the

staff worked tirelessly in support of the residents. The care is second to none, and I felt along with my mum, part of a big family. Honey Lane organise regular events and take photos so we can see what my mum is up to, such as dancing and singing with Dollar!


I'd like to say a huge thank you to the staff and management who made my mum's time at Honey Lane so special.

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Review from Don E (Resident) assisted by family/friend published on 9 January 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The friendliness was real throughout.
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Review from S H (Daughter of Resident) published on 17 November 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am thoroughly impressed with how Honey Lane runs its home. The excellent teamwork there ensures a clean and welcoming environment, compassionate and personally tailored care, a wide variety of stimulating activities, great meals and mealtimes and safety and comfort for residents and relatives/friends.
Thank you! You've saved our lives in every sense!
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Review from Jacqui P (Daughter of Resident) published on 25 October 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Honey Lane Care Home is Waltham Abbey was the sixth place I looked at when mum needed more specialist care. When I entered the premises I immediately felt at ease and welcomed. This feeling has never gone away. The staff are very jolly with the residents and comforting. Mum is well looked after which
means I can go home safe in the knowledge that mum is in the best place.
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Review from M W (Granddaughter of Resident) published on 26 July 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Every time I visit my grandma, she is happy. She is clean and not hungry. The staff are so caring - genuinely.


There's always something going on and I enjoy seeing the social media posts.

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Review from R H (Son of Resident) published on 10 May 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The care is genuinely excellent. Consistent and caring staff have a genuine empathy with the residents.
Well organised programme of activities.
Constantly friendly atmosphere where more severe disadvantaged residents are treated with respect.
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Review from S L (Daughter of Resident) published on 10 May 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mum has been a resident at Honey Lane Care Home since September 2015. The care she receives is excellent. Her needs are met and she is always treated with dignity and respect. The carers are so kind and they genuinely care about my mum's wellbeing and happiness. Nothing is ever too much trouble.
Honey Lane is a very special place!
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Review from C F (Sister of Resident) published on 10 May 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The home is very nice and all the staff are very caring, sociable and kind. They are helpful to visitors and residents and whenever I have visited which is usually twice a week they are all helpful to all. Seeing how thoughtful they are to the residents makes the relatives feel secure that their loved
ones are being looked after.
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Review from Kristin D (Daughter of Resident) published on 29 March 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My dad says, "it's a good place to be". The people are kind and the food is nice. My father was an independent man until last year and it was very difficult as a family to accept he needed to be in a care home. We couldn't wish for him to be in a better place, he is treated as an individual and with
great dignity.
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Review from B F (Husband of Resident) published on 23 March 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The staff and management at this care home treat the residents with kindness and respect, which is a great comfort to the relatives.
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Review from C F (Wife of Resident) published on 22 March 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My husband seems content in the home, I visit often and the staff are always treating all the residents with care and kindness. There are often activities going on to entertain and stimulate the residents and I am confident that he is being well looked after.
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Review from JC (Sister-in-law of Resident) published on 23 November 2016 Submitted via Website • Report
Overall Experience 5.0 out of 5
The care my relative receives is outstanding. The staff are always friendly and happy to assist in any way they can and nothing is ever too much trouble. I would absolutely have no hesitation in recommending the home to anyone. It is a wonderful place, run by a wonderful team.
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Review from Janice W (Daughter of Resident) published on 14 February 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff are always friendly and patient. The rooms look clean. They know my dad's name.
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Review from R C (Son of Resident) published on 28 January 2016 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
We had issues with staffing levels, general cleanliness and communication between the care home and the residents family. The first two issues appear to have been remedied. There is at times still lack of communication between the home and the residents family, particularly when requesting feedback
on some personal issues relating to our family member. We have recently had issues (on 2 occasions) where our family member's specific personal aids went missing, which were not noticed by the staff (it would appear) and by the time a family member noticed the aids were missing, they cannot be found. We are however happy with the care given by the staff to our family member.
Reply from Karen Dean, Manager at Honey Lane Care Home

We are really glad that we were able to work with this family to ensure that all of their concerns were addressed and they were happy with the outcome. Mums hearing aid was found, it was very well hidden ! We always strive to deliver an excellent level of care to our residents and support their relatives through their journey.

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Review from Ron S (Husband of Resident) published on 25 January 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
All employees are first class. The home is always clean and well cared for. I would recommend the care home to anyone.
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Current Review Score: 9.5 (9.498)

Overview of Review Score

The Review Score of 9.5 (9.498) out of 10 for Honey Lane Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.5 out of 5 from 21 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 19 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.498 for Honey Lane Care Home is calculated as follows: ( (189 Excellents x 5) + (31 Goods x 4) + (9 Satisfactorys x 3) + (4 Poors x 2) + (16 Very Poors x 1) ) ÷ 249 Ratings = 4.498
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Honey Lane Care Home is based on 19 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 41 registered maximum number of service users is 8.2, which has been reached with 19 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 18 Mar 2022

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Requires improvement
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (25)

Meet the Team (1)

Angie

Angie Sacks

Job Title: Home Manager Joined: 2022

Our Home Manager Angie joined the Carebase family at Honey Lane in 2013. Showing a natural flair for care, she quickly progressed to the role of Senior before moving in 2015 to our sister home, 1 Sewardstone Close, which cares for adults with an acquired brain injury. Over the course of the next three years, she was promoted from a Team Leader to the home’s Head of Care, working closely with multidisciplinary teams including speech and language therapists and psychologists. Angie returned to Honey Lane in February 2022 as Deputy Manager.


Angie is a Qualified Dementia Interpreter and brings a wealth of experience supporting residents, their families and our teams. She is passionate about truly understanding the differing needs of residents to deliver personalised care that enables them to live well with dementia.


Speaking about her role at Honey Lane, Angie said: “We support residents to live a life which is meaningful to them and one where they are able to spend their time doing the things they love. It’s a privilege to get to know our residents and nothing makes me happier than seeing them content and well looked-after.”


In her spare time, Angie enjoys spending time with friends and family, reading, music, and going to the theatre.

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