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Honey Lane Care Home

Honey Lane, Waltham Abbey, Essex EN9 3BA
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Just to know our mother is safe, happy and in a loving caring atmosphere means everything to usCarol N(Daughter of Resident/Service User)
Honey Lane Care Home, Waltham Abbey
Mum changed, she was the happiest I had seen her in years. This is all thanks to the amazing staff,Dawne W(Daughter of Resident/Service User)
Honey Lane Care Home, Waltham Abbey
They have a real sense of 'family' and you can see how much they care and love every single residentC S(Daughter of Resident/Service User)
Honey Lane Care Home, Waltham Abbey

Honey Lane Care Home provides award-winning, residential care for individuals living with dementia. The home supports those aged under and over 65, including residents with a diagnosis of early-onset dementia or experiencing memory loss.

The skilled care team, led by a qualified Dementia Interpreter, ensures that residents live meaningful lives by receiving person-centred care, stimulation, and social interaction. This is reflected in the home’s numerous award wins, including being national...  

Care Provided by Honey Lane Care Home

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 41 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Convalescent Care
  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Wheelchair Access
  • Ground Floor Accommodation only
  • Gardens
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

Type of carePermanentRespite
Residential Dementia CareFrom £1,550N/A

Contact Honey Lane Care Home to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self-Funding (Private)
  • Local Authority with Top-up
  • NHS Continuing Healthcare (CHC)

Good to Know

Group / Owner

Person in charge

  • Angela Sacks(Manager)

Local Authority / Social Services

Admission Information

  • Mixed (no single-gender units)
  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2023
  • Number of floors: 1

Room Information

  • Single Rooms (41)

Parking

  • Large car park

Honey Lane Care Home Reviews (89)

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9.9

Honey Lane Care Home has a Review Score of 9.9 (9.861) out of 10, based on 21 reviews in the last 2 years. Over all time Honey Lane Care Home has 89 reviews.

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Showing 89 reviews matching selected criteria
Review from Gill T (Daughter of Resident) published on 17 July 2023 Submitted via Website
Overall Experience

My dad was in Honey Lane Care Home when Mum had a fall at home and she decided to join Dad in the home. Which was a really big thing for her. She is a double amputee since the age of 7 so it’s always been hard for her but since going into Honey Lane she is a different person. Always laughing with us and it’s always lovely to visit her. Also, the staff are always on hand for anything we need to be sorted. Mum is a different person now and the staff are encouraging her to join in more, which is happening at Mum's pace. The carers sat with Mum while she watched the link to Dad’s funeral which helped us as a family. They were all there for her, we could not thank the staff enough. When we visit (which is daily) Mum couldn’t praise the staff enough as one leaves the room she always says oh she/he is lovely. Well, they are all lovely here. The cook couldn’t be more helpful as Mum's very fussy with her food but nothing is too much trouble, we can’t thank all the staff for making Mum's stay pleasant.

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Review from Debra P (Daughter-in-law of Resident) published on 15 March 2023 Submitted via Website
Overall Experience
We went to pick up my father-in-law to take him out for lunch and he had just had a fall in his bathroom and the staff had called an ambulance to check him over. The staff were amazing with him and had found him really quickly and were keeping him warm and talking to him and making him laugh whilst checking out his injuries. They were caring and compassionate not only with my father-in-law but with us too! He still wanted his fish and chips so we went and got those for him and by the time we got back they had him sitting up in his chair and he was comfortable. We cannot thank the staff enough as they were amazing.
Every time I go to the home it feels welcoming, comfortable and clean, they hold family events and encourage the family to attend so that they are part of the resident's lives. The staff all know my father-in-law and have a joke with him and a chat as they pass his room. His key worker is a diamond and is brilliant with him.

Would recommend this home for someone you love.

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Review from Tracy C (Daughter of Resident) published on 20 February 2023 Submitted via Postal Card
Overall Experience

My dad recently came to Honey Lane Care Home, I was very unsure about him going into a care home. However, the care he has received so far is reassuring and the staff are kind and compassionate, not only to my dad but have been to myself too. Always willing to answer any questions I may have about my dad.

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Review from J G (Regular Volunteer) published on 18 January 2023 Submitted via Website
Overall Experience
I have been coming to Honey Lane as a volunteer coming up to a year, I have found on my visits that the staff show dedication, commitment and empathy towards resident who appear very happy, content and engaged. The home appears clean and welcoming.
The Christmas decorations this year were very festive and amazingly done. There were lots of Christmas festivities for residents to enjoy over the Christmas period from blow up pubs to pantomime, light switch on the list is endless.

The manager has always been welcoming and helpful and likes to engage with residents during a social events or an activity. The food was exceptionally good over the Christmas period. The Staff should be proud of their achievements making Honey Lane a happy, friendly environment.

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Review from Richard S (Son of Resident) published on 21 December 2022 Submitted via Website
Overall Experience

My mother has been in the care of Honey Lane for several years, the staff have always been friendly and professional and they really care about the residents in their care. Obviously, there have been a few niggles over the years, but the way they have been handled and resolved has always been more than satisfactory. Whenever I visit the property it is always warm, clean and tidy, the residents are generally engaged in some activity with the staff and the atmosphere is friendly and welcoming. The team at Honey Lane has changed but it would appear to me that the company has a policy of recruitment that somehow finds the right people who genuinely care and that always shows in the way they treat their residents and guests. Overall I would say that a five-star review has been earned several times over and I am grateful for the care and compassion they show my mother. Thank you to the team at Honey Lane you really are unsung heroes.

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Review from S L (Daughter of Resident) published on 21 December 2022 Submitted via Website
Overall Experience
Our dear mum was transferred from hospital to Honey Lane Care Home, where the carers were so kind to my mum, she went out on a few day trips and participated in the many activities they offer.

Unfortunately, mummy lost her battle with advanced Alzheimer's on the 1st of December, it was purely her choice to stop eating and drinking and all the staff kept trying to encourage her but Mum had made her mind up and hated losing her mind and dignity in the last year but we are so grateful for Honey Lane for making her smile in the early time she was there. I would definitely recommend this place if you have a loved one with dementia as they really stimulate the residents and care for them.

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Review from Jane R (Daughter of Resident) published on 20 December 2022 Submitted via Website
Overall Experience

My mum has been a resident at Honey Lane for nearly five years and the staff have always gone above and beyond in delivering good quality care. The home always keep me informed of any changes in my mum's wellbeing. They also have a very good activity schedule.

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Review from S B (Daughter of Resident) published on 17 November 2022 Submitted via Postal Card
Overall Experience
Mum seems very happy and content. She is so much more relaxed now that she has constant and consistent care. She knows she is in a warm and safe environment. Mum says everything is perfect - all my girls and boys are lovely!
I can see that she is stimulated and all her health care needs are met.

She enjoys all the activities are trips out in the minibus and cream tea treats.

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Review from N W (Daughter of Resident) published on 28 August 2022 Submitted via Website
Overall Experience

In February, my wonderful Mum had a terrible accident at home resulting in the need for 24-hour care due to a deterioration in her mobility. I knew the move would be traumatic for her as she was previously so independent despite her 97 years, but Honey Lane Care Home have made this transition the very best it can be. All the staff from the Manager to the lovely ladies in Housekeeping, are so kind and considerate and treat their residents with kindness at all times. Nothing is too much trouble for anyone, they attend to everyone's needs with a smile on their face and a cheery word too. The most important things for Mum are the constant activities from their regular outings and afternoon teas to having singers visit, they are invaluable and keep her mind stimulated, which is what she has been missing since we lost my Dad in 2020. I'm so impressed with the standard of care given by everyone and feel so lucky to have found this little gem.

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Review from Theresa M (Daughter of Resident) published on 8 August 2022 Submitted via Website
Overall Experience

Since Dad arrived at Honey Lane on the 30th May 2022 he has been so happy, he said all the carers are so kind and very helpful. Honey Lane also do lots of activities and always arrange days out every week BBQ in good weather and when it’s hot the ice cream van comes and they all get ice creams. Really glad Dad is a resident there.

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Review from H S (Daughter of Resident) published on 2 May 2022 Submitted via Website
Overall Experience

Mum has lived at Honey lane for nearly 4 years now and she is mostly happy but I do feel she should be a bit more encouraged to come out of her room and join in some of the activities because she spends quite a lot of time in her room which I believe is not good for her and her mobility. I know she can be stubborn but with a little help I’m sure she would enjoy everything.

Reply from Marta Leszko, Home Manager at Honey Lane Care Home

Thanks so much for your feedback. We are delighted when mum takes part in activities and trips out so, please be assured we will remain committed to giving her some encouragement when needed to ensure she is able to continue to enjoy everything we have going on here at Honey Lane.

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Review from J M (Niece of Resident) published on 29 April 2022 Submitted via Website
Overall Experience
Excellent communication from Care Home. Very caring staff.
Lots of activity for residents and very nice food. All birthdays are enjoyed and celebrated with lovely birthday cakes.

All residents look happy and relaxed.

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Review from J Y (Daughter of Resident) published on 29 April 2022 Submitted via Website
Overall Experience

Since March 2020 the Care Home has had 3 different managers and many of the original staff have left bar a few, including deputy managers! We have seen a massive fall in the actual care of the residents, the activities are almost nonexistent now and I’ve seen firsthand the deterioration of many. It seems the current manager does not actually go out onto the floor and mix with any of the residents at all, when previous managers were very much hands-on and got to know each and every resident and their families that came to visit. Such a shame as the care home had better standards once upon a time. If I could afford to move my loved one now, I would.

Reply from June Maharaj, Business Manager at Honey Lane Care Home

We’re so saddened to read your thoughts and would urge you to come and speak to us. We understand the past couple of years have been difficult for our family members due to government changes to visiting guidance which has led to less opportunity to see how we care for your loved one. I would hope...  

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Review from Gyll C (Niece of Resident) published on 13 December 2021 Submitted via Website
Overall Experience
Honey Lane Care Home is always welcoming, warm, clean, well lit and the staff very friendly and helpful.
I took my Mum to visit her sister who hadn't been able to visit for more time than we would have liked due to two house moves out of the area. However, we knew my Aunt would be very well cared for and it was lovely to be welcomed by the staff.
My Aunt was warmly dressed and taking part in a music activity in the day room, which she thoroughly enjoys. We went to her room which was as clean and tidy as ever and spent several hours with her.
My Mum was very happy to see her looking so well, with neat hair and nicely cared for fingernails. She was happy and calm.

An enjoyable visit all round.

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Review from S D (Daughter of Resident) published on 13 December 2021 Submitted via Website
Overall Experience

I am truly grateful to all the staff for the love and care that is provided to my dad. My dad is provided with stimulating activities which he would not have experienced at home and family members are always welcomed. I would highly recommend Honey Lane Care Home.

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Review from Michael Y (Son of Resident) published on 8 December 2021 Submitted via Website
Overall Experience

Honey Lane worked with us to make my parents arrival as easy as possible they talked us through every stage. They genuinely care about everyone and nothing is too much to ask of any of the team at any time day or night.

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Review from Carol N (Daughter of Resident) published on 19 October 2020 Submitted via Website
Overall Experience

Just to know our mother is safe, happy and in a loving caring atmosphere means everything to us. We can’t thank everyone at Honey Lane enough for everything they do. They really are worth their weight in gold as nothing is too much for them. We feel our Mum deserves and is getting the very best. Thank you again.

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Review from Saddia K (Daughter-in-law of Resident) published on 13 October 2020 Submitted via Website
Overall Experience
The staff are so friendly and professional and take good care of my father-in-law.
They always have a smile and time for any questions.

During this difficult time, they have continued to provide the best care and keep the family informed and up to date with changes.

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Review from M A (Niece of Resident) published on 21 August 2020 Submitted via Postal Card
Overall Experience

The home is very well managed with a very settled caring and committed staff team. They are invariably friendly and helpful. The home provides a stimulating and warm and friendly environment with a happy atmosphere. My aunt lived there for 8 years and she celebrated her 100th birthday there in March with a 'lockdown' party. The home has so far remained covid-free during the pandemic!

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Review from Caroline D (Daughter of Resident) published on 20 March 2020 Submitted via Postal Card
Overall Experience

My dad has been at Honey Lane for just over a year. The care he receives is second to none - I think the only thing better is the love and kindness shown to him. We feel so lucky that he is at Honey Lane where it feels like one big happy family home. Thank you to you all.

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Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 18 March 2022
Overall
Good
  • CaringGood
  • EffectiveGood
  • ResponsiveGood
  • SafeRequires improvement
  • Well-ledGood
Care Quality Commission is responsible for the registration and inspection of social care services in England.View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

News (11) & Events (1)

News
  • 30 Jul 2026

    A Waltham Abbey care home resident and his wife have shared the secret to their long and happy marriage as they celebrated their diamond wedding anniversary surrounded by family and...

  • 25 Jun 2026

    Residents and team members from Honey Lane Care Home in Waltham Abbey rolled up their sleeves to help protect the coastline by organising a beach litter pick in Southend-on-Sea to...

  • 05 Jun 2026

    With the support of her Waltham Abbey care home, resident Jayne Emery, is making a genuine contribution to her community through a volunteering role with local charity 3Food4U. Jayne, aged...

Upcoming Events

Awards / Recognitions (27)

  • 07 May 2026Recipient: Honey Lane Care Home
  • 30 Jan 2026Recipient: Carebase
  • 01 Jul 2025Recipient: Honey Lane Care Home

Accreditations

There are no accreditations posted yet for Honey Lane Care Home.

Meet the Team (1)

Angie Sacks
Angie SacksJob Title:Home ManagerJoined: 2022

Our Home Manager Angie joined the Carebase family at Honey Lane in 2013. Showing a natural flair for care, she quickly progressed to the role of Senior before moving in 2015 to our sister home, 1 Sewardstone Close, which cares for adults with an acquired brain injury. Over the course of the next three years, she was promoted from a Team Leader to the home’s Head of Care, working closely with multidisciplinary teams including speech and language therapists and psychologists. Angie returned to Honey Lane in February 2022 as Deputy Manager.

Angie is a Qualified Dementia Interpreter and brings a wealth of experience supporting residents, their families and our teams. She is passionate about truly understanding the differing needs of residents to deliver personalised care that enables them to live well with dementia.

Speaking about her role at Honey Lane, Angie said: “We support residents to live a life which is meaningful to them and one where they are able to spend their time doing the things they love. It’s a privilege to get to know our residents and nothing makes me happier than seeing them content and well looked-after.”

In her spare time, Angie enjoys spending time with friends and family, reading, music, and going to the theatre.

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