Honey Lane Care Home

Honey Lane, Waltham Abbey EN9 3BA
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9.8 82 Reviews
  • Honey Lane Care Home, Waltham Abbey
Honey Lane Care Home provides award-winning, residential care for individuals living with dementia. The home supports those aged under and over 65, including residents with a diagnosis of early-onset dementia or experiencing memory loss.

The skilled care team, led by qualified Dementia Interpreter Angela Sacks, ensures that residents live meaningful lives by receiving person-centred care, stimulation, and social interaction. This is reflected in the home’s numerous award wins, including being national finalists at the 2025 Dementia Care Awards, and rated in the UK’s Top 20 Mid-sized Care Group 2025 by carehome.co.uk.

The vibrant atmosphere at Honey Lane is unlike any other care home, and residents are encouraged to spend their days engaged in purposeful activities tailored to their interests and abilities. These include music and movement classes, reminiscence activities, animal therapy, and weekly outings in the home’s minibus.

Sensory Namaste Care sessions offer daily soothing hand massages, calming aromatherapy and sound therapy, delivered by trained team members to promote relaxation.

Underpinned by strong community links and innovative partnerships, Honey Lane hosts a dementia support group, a Make-a-Wish initiative, and its own ‘Little Honey Bees’ intergenerational project whilst welcoming visits from local schools and charities.

Honey Lane is laid out on one floor, enabling residents to move easily and safely around the home with direct access to the beautiful central garden that offers a tranquil space, and a kitchen garden where residents can get involved in a variety of gardening activities. Dottie, the therapy cat, also calls Honey Lane her home.

The team receives extensive on-going training and professional development to support all residents to live well.
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Care Provided by Honey Lane Care Home

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 41 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Convalescent Care
  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Wheelchair Access
  • Ground Floor Accommodation only
  • Gardens
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Contact Honey Lane Care Home to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • NHS Continuing Healthcare (CHC)

Contact Honey Lane Care Home to confirm what's included and get a personalised quote:

Good to Know

Group/Owner

Person in Charge

  • Angela Sacks (Manager)

Local Authority / Social Services

Admission Information

  • Mixed (no single-gender units)
  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2023
  • Number of floors: 1

Room Information

  • Single Rooms (41)

Parking

  • Large car park

Honey Lane Care Home Reviews (82)

9.8

Honey Lane Care Home has a Review Score of 9.8 (9.786) out of 10, based on 19 reviews in the last 2 years.
Over all time Honey Lane Care Home has 82 reviews.

Overall Experience
  • 66
  • 11
  • 1
  • 0
  • 4
Date Published
  • 82
  • 6
  • 9
  • 19
  • 63
Reviewer Connection to Honey Lane Care Home
  • 37
  • 16
  • 8
  • 5
  • 3
  • 3
  • 3
  • 2
  • 2
  • 1
  • 1
  • 1
Total of 82, showing 81-82
Review from R C (Son of Resident) published on 28 January 2016 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
We had issues with staffing levels, general cleanliness and communication between the care home and the residents family. The first two issues appear to have been remedied. There is at times still lack of communication between the home and the residents family, particularly when requesting feedback
on some personal issues relating to our family member. We have recently had issues (on 2 occasions) where our family member's specific personal aids went missing, which were not noticed by the staff (it would appear) and by the time a family member noticed the aids were missing, they cannot be found. We are however happy with the care given by the staff to our family member.
Reply from Karen Dean, Manager at Honey Lane Care HomeWe are really glad that we were able to work with this family to ensure that all of their concerns were addressed and they were happy with the outcome. Mums hearing aid was found, it was very well hidden ! We always strive to deliver an excellent level of care to our residents and support their relatives through their journey.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Ron S (Husband of Resident) published on 25 January 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
All employees are first class. The home is always clean and well cared for. I would recommend the care home to anyone.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Current Review Score: 9.8 (9.786)

Overview of Review Score

The Review Score of 9.8 (9.786) out of 10 for Honey Lane Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 19 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 19 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.811 for Honey Lane Care Home is calculated as follows: ( (190 Excellents x 5) + (31 Goods x 4) + (6 Satisfactorys x 3) ) ÷ 227 Ratings = 4.811
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 4.975 Points relating to the number of positive Reviews for Honey Lane Care Home is based on 19 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 = 3.975
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 41 registered maximum number of service users is 8.2, which has been reached with 19 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 18 Mar 2022

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Requires improvement
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (25)

Meet the Team (1)

Angie

Angie Sacks

Job Title: Home Manager Joined: 2022

Our Home Manager Angie joined the Carebase family at Honey Lane in 2013. Showing a natural flair for care, she quickly progressed to the role of Senior before moving in 2015 to our sister home, 1 Sewardstone Close, which cares for adults with an acquired brain injury. Over the course of the next three years, she was promoted from a Team Leader to the home’s Head of Care, working closely with multidisciplinary teams including speech and language therapists and psychologists. Angie returned to Honey Lane in February 2022 as Deputy Manager.


Angie is a Qualified Dementia Interpreter and brings a wealth of experience supporting residents, their families and our teams. She is passionate about truly understanding the differing needs of residents to deliver personalised care that enables them to live well with dementia.


Speaking about her role at Honey Lane, Angie said: “We support residents to live a life which is meaningful to them and one where they are able to spend their time doing the things they love. It’s a privilege to get to know our residents and nothing makes me happier than seeing them content and well looked-after.”


In her spare time, Angie enjoys spending time with friends and family, reading, music, and going to the theatre.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Honey Lane Care Home to verify any information. View our terms and conditions. Honey Lane Care Home has an Enhanced Service - more info.