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Care Homes Owned by Carebase Ltd in London

9.8 Group Review Score (the average from all locations with a review score)
  • Care Homes Owned by Carebase Ltd in London

Only the locations & reviews in London for Carebase Ltd are showing below.

View the details of all 13 locations (with 1200 reviews) owned by Carebase Ltd

Carebase Ltd Locations in London (2)

 
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2 Care Homes owned by Carebase Ltd in London
Heathfield Court Care Home

147 Colyers Lane, Northumberland Heath, Erith DA8 3PB 

9.9 118 reviews
"I have very highly expectations that are seldom satisfied. This place did not only meet them but exceeded them 10 fold. I usually try to…"   Read all 118 reviews
Location Type Care Home

Heathfield Court is an award-winning care home that provides compassionate residential, nursing and dementia care. The experienced team focuses on gaining a deep understanding of each of their treasured residents, alongside their medical and physical… Read more about Heathfield Court Care Home

  • Care Provided
  • Long Term/Permanent
  • Short Term/Respite
  • Older Person Care
  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • Physical Disability
  • Palliative Care
  • Visual / Hearing Impairment
  • 66 Rooms
The Spinney Care Home

21 Forest View, Chingford, London E4 7AU 

9.9 70 reviews
"When my mother moved to The Spinney a year and a half ago her dementia had begun to take hold of her life and her mood was always, what can…"   Read all 70 reviews
Location Type Care Home

The Spinney Care Home provides award-winning residential and residential dementia care with dignity, love and compassion. With a focus on making life meaningful every day, residents enjoy a holistic, varied schedule of activities and events designed… Read more about The Spinney Care Home

  • Care Provided
  • Long Term/Permanent
  • Short Term/Respite
  • Older Person Care
  • Residential Care
  • Dementia Residential Care
  • Physical Disability
  • Palliative Care
  • Visual / Hearing Impairment
  • 48 Rooms

Carebase Ltd Reviews in London (188)

9.8
Carebase Ltd has a Group Review Score of 9.8 (9.790) out of 10. The Group Review Score is calculated using the average from all locations with a Review Score, and in addition 75%+ of all locations belonging to Carebase Ltd must have a Review Score.

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Review of

The Spinney Care Home

from Caroline D (Daughter of Resident) published on 22 July 2025

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

When my mother moved to The Spinney a year and a half ago her dementia had begun to take hold of her life and her mood was always, what can only be described as 'flat as a pancake'.
She was always a shy person and we were worried how she would cope with her new life.


However, from the day she moved

in the positive vibe of The Spinney started to work it's magic!
She received the most fantastic care from her carers. She engaged with the incredible varied activities programme. My mother loves the food (ate better than she had for decades) and really benefited from her private space (her spotless and pretty en suite room), the friendly lounge (which is a well designed) and the gorgeous garden. My mother is an animal lover and Ruby the cat senses this and sits on her lap when she is in the garden.
The combination of all these things means that my mother is now a genuinely relaxed and happy person. As a family we could not ask for more, and visiting her is always a pleasure.

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Review of

The Spinney Care Home

from Janis S (Next of Kin) published on 17 July 2025

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The Spinney care home was recommended by friend who's relative had resided there,It has fully met all of our expectations.
The staff are caring, respectful, and very professional.
The food is excellent freshly cooked on the premises.
Wide variety of entertainment on daily basis.
We would throughly
recommend the Spinney care home.
Our relative is very settled and cared for.

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Review of

The Spinney Care Home

from S B (Son of Resident) published on 17 July 2025

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The Spinney staff provide high quality, thoughtful care which always takes the needs of individual residents into consideration. The facilities, food and activities are very good. Staff take time to engage friends and families of the residents and overall the care home has a positive, happy feel.

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Review of

The Spinney Care Home

from J M (Wife of Resident) published on 17 July 2025

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

From the very beginning of my husbands stay, I have received nothing but warmth and cooperation even in those small moments when I have had cause to be concerned and I was always listened to.


The toughness of my situation has been hugely helped by the listening ears of the staff generally.


The

phone line is annoying bug I gather will be improved on. I have also made my own comments to staff regarding close watching of my husband and they have responded even during busy times.


Overall I am very pleased with all that is done to look after my dear husbsnd.

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Review of

The Spinney Care Home

from H B (Daughter of Resident) published on 17 July 2025

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been at the Spinney Care Home for 3 years and in that time I can honestly say I do not have a bad word to say about it. The staff are caring, helpful and completely there for the resident - we visit regularly on a Saturday and the level of care at the weekend is as good as the weekday.
One particular carer knows my mother very well and also shows care and compassion to my learning difficulties sister - she goes above and beyond and I find that so special.

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Review of

The Spinney Care Home

from M M (Daughter of Resident) published on 17 July 2025

Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Great care home. Carers are very good and management are always available to talk to if there is anything that needs to be discussed. I think the food is the only thing that lets the care home down. It's nicely cooked but portion sizes are small, not enough vegetables at all and no proper hot meal at
night. Supermarket bread thst is used for evening sandwiches is low quality. I think the nutritional value of meals are not great and it seems like it is business profit over nutrition.

Reply from Lisa Wright, Home Manager at The Spinney Care Home

Thank you for your kind words about our home and team, and for taking the time to leave a review. I was sorry to hear your concerns about the food but appreciated the chance to speak with you and explain our approach. Our menus are planned in partnership with residents to offer a variety of nutritionally balanced meals, including fresh vegetables and salads daily. While the main meal is usually served at lunchtime-based on residents' preferences-we often have a hot tea-time option too, like homemade lasagna. We also offer lighter choices such as sandwiches made with quality branded bread, antipasti, and seasonal options, especially during the warmer months. Following your feedback, we're pleased to add a wider selection of breads and rolls to our weekly menu.

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Review of

The Spinney Care Home

from S M (Daughter of Resident) published on 17 July 2025

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has been a resident since late 2023, and we know that she is being cared for, and the staff will always let us know if there are any issues with her health, or anything she needs.


The Spinney is a lovely home, and the atmosphere is very friendly and caring. Our Mum loves her weekly bingo session

and enjoys the visits from local school children.

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Review of

Heathfield Court Care Home

from Gordon Mark W (Son of Resident) published on 2 May 2025

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have very highly expectations that are seldom satisfied. This place did not only meet them but exceeded them 10 fold. I usually try to find a comment that could help the people I review improve but with this place I can't find anything.

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Review of

Heathfield Court Care Home

from Catherine B (Daughter of Resident) published on 11 April 2025

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Heathfield Court is exceptional. I can't recommend it highly enough.
The ethos of the place is clear from the moment you arrive and witness the smiles on the residents' faces.
Nothing is put on for show here. Day or night, you'll see the same friendly welcome and professionalism on display.
The entire
team follows the Manager's lead with a nothing-is too-much-trouble attitude. They treat every resident with dignity and get to know them and their families well. It's definitely not "one size fits all", with things tailored to each resident.
I now enjoy visiting as a daughter rather than a care-giver. I am kept informed and can relax, confident that all my Dad's needs are being met. Beyond that, it's somewhere he's encouraged to enjoy life with stimulating activities every day.
If you are agonising over the heartbreaking decision of needing to move a loved one into residential care then choose here. They'll put a protective arm around your loved one and a comforting arm around you too.

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Review of

Heathfield Court Care Home

from D W (Daughter of Resident) published on 11 April 2025

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff have made mum feel welcome.


I have peace of mind that mum is being looked after 24-7 and is safe.


All the staff at Heathfield are friendly and welcoming.


The home is always kept clean both in the rooms and common areas.


The food/drink is varied and plentiful. I'm always offered

some when visiting mum which is a nice gesture.

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Review of

The Spinney Care Home

from S P (Daughter-in-law of Resident) published on 1 April 2025

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother-in-law has been at The Spinney since early 2021 and we have never had any reason to be unhappy with the care and support she receives. The staff are friendly and caring and are always willing to go the extra mile to ensure residents and their families are treated with kindness and respect.
The range of activities available for the residents is excellent and the garden is a joy in the spring/summer. We are so glad we found The Spinney as a place for my mother-in-law to live, close to us and where her dementia-driven needs and behaviours are understood.

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Review of

The Spinney Care Home

from J P (Son of Resident) published on 11 March 2025

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has been a resident for over four years now and we know she is in safe hands. The staff all take her welfare seriously and are very kind in their dealings with her, the other residents and visitors. Mum is a great one for misplacing her belongings, such as glasses, necklaces and gloves/hats and
many such items have not been found, but this must be a challenge in a care home where most residents have memory issues. The activities on offer for the residents are great with plenty of variety and something for everyone. Mum's physical health has improved over the time she has been a resident, which we attribute to the care, the food, the weekly schedule of entertainment and the company. I would not have my Mum live anywhere else.

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Review of

Heathfield Court Care Home

from L L (Son of Resident) published on 3 March 2025

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I thought that my mother's previous care home was good, but after my mother came to Heathfield Court, they were below standard by comparison. The staff at Heathfield Court are outstanding, and the care and consideration given is of the highest standard. The cleanliness of the home is first class. Every
member of staff seems to work upon the residence as if they were part of their own family. I cannot recommend Heathfield Court highly enough. I am more than happy with the care and attention my mother is receiving.

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Review of

Heathfield Court Care Home

from A M (Daughter of Resident) published on 11 February 2025

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The facilities, but above all, the care is excellent (this is what is really important). The home has a warm, welcoming atmosphere and the staff adapt their approach to the needs of the individual resident. The home is one which feels safe and you know your family member will be well cared for with
their individual likes and dislikes taken into account.

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Review of

Heathfield Court Care Home

from Angela W (Daughter of Resident) published on 31 January 2025

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad moved to Heathfield Court Care Home at the end of August 2024 and it was the best decision I made for him. My dad settled in straight away and has been very happy ever since. The rooms are spacious with ensuites, the meals served are perfect. The staff are compassionate, the garden area is beautiful
and there are lots of activities each week to keep all residents content.
Not only have they made my dad feel welcome, but every member of staff including the manager make me and my own little family feel as though we are part of the Heathfield family. There have been numerous events held since August with amazing entertainment. The support received personally on my dad's arrival will always stay with me. The whole team are so understanding and nothing is a problem.
I would compare Heathfield Court to a luxury hotel and have said on multiple occasions that I would happily move in. If you are looking for a care home for your loved one, this is definitely the one to choose!

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Review of

Heathfield Court Care Home

from Silvie S (Daughter of Resident) published on 29 January 2025

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been at Heathfield Court Care Home this May for 2 years. It's a warm loving and friendly home. Home from home for our mother.
All staff are attentive to her needs and professional. Nothing is too much trouble. Accommodation is cosy and ample for my mother's needs.
Food is fresh and
plentiful throughout the day. My mother is treated with dignity and love.
There are activities planned for each day to keep residents engaged.
Mum always looks well cared for and happy.
Care home price is as expected for private care.
Home manager is an amazing lady and can't say enough about her and her steam of angels that care for our loved ones.

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Review of

Heathfield Court Care Home

from Sue P (Daughter-in-law of Resident) published on 29 January 2025

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The care received by my mother-in-law and sister (who also resides at Heathfield Court Care Home) is excellent. The staff are kind and helpful and if you have any concerns these will be dealt with quickly. Because my sister was receiving such good care my Mother-in-Law chose Heathfield Care Home to
move in to.

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Review of

Heathfield Court Care Home

from Marilyn H (Daughter of Resident) published on 27 January 2025

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has been at Heathfield Court Care Home for 2 years now and has never been unhappy or asked if she could go home. The staff are all so hard working under conditions at times that can be very difficult, all of which they do with patience and with a smile. Mum's room is always clean and tidy and the
girls take such good care in keeping it that way. The staff always make a fuss of mum and she loves that. She always enjoys joining in with the activities and there is always something going on to keep them stimulated which is great. The trips that they are taken on are always enjoyed and the entertainment is something they all love and it is so nice to see them all singing and dancing.

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Review of

Heathfield Court Care Home

from S K (Relative of Resident) published on 27 January 2025

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Heathfield Court Care Home provides a caring and friendly environment.
The carers respect the way the residents wish to live within the home.
The facilities are very good and there is a mini bus for trips.

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Review of

Heathfield Court Care Home

from Sara S (Daughter of Resident) published on 27 January 2025

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad moved into Heathfield Court Care Home in November 2024, and he has been happy and settled ever since. He lives on the dementia floor, where the staff genuinely understand the symptoms of dementia and the specific needs of the residents. I always feel included and well-informed about his care,
with regular updates from the staff.
Heathfield has a warm, homely atmosphere, with plenty of small lounges where I can sit with my dad, making it feel like we're at home. We were also able to spend Christmas Day with him, which was such a lovely experience. It meant my dad didn't have to leave his familiar environment and travel to ours, helping him stay calm and settled.
Heathfield is very family focused, and this is clearly evident during their social events, which are always packed with residents and their families. I usually have lunch with my dad once or twice a week, and the management team is always welcoming and supportive.

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Awards / Recognitions (14)

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