Care Home Owned by Carebase Ltd in Hertfordshire
9.8
Group Review Score
(the average from all locations with a review score)
Only the locations & reviews in Hertfordshire for Carebase Ltd are showing below.
View the details of all 13 locations (with 1220 reviews) owned by Carebase Ltd
Carebase Ltd Locations in Hertfordshire (1)
Water Mill House Care Home
9.8
105 reviews
Rose Lane (Off Red Lion Lane), Hemel Hempstead HP3 9BP
"I felt immediately at home on arriving at Water Mill House where I received wonderful care. The staff are all amazing, friendly,…" Read all 105 reviews
Location Type Care Home
Water Mill House Care Home provides expert care to adults (18+) with a range of support needs including rehab following a stroke or amputation, paralysis, Muscular Dystrophy, Multiple Sclerosis and Parkinson’s. The dedicated team also delivers residential,… Read more about Water Mill House Care Home
- Care Provided
- Long Term/Permanent
- Short Term/Respite
- Older Person Care
- Residential Care
- Nursing Care
- Dementia Residential Care
- Dementia Nursing Care
- Younger Adults
- Learning Disability / Autism
- Physical Disability
- Palliative Care
- Visual / Hearing Impairment
- 70 Rooms
Carebase Ltd Reviews in Hertfordshire (105)
9.8
Carebase Ltd has a Group Review Score of 9.8 (9.804) out of 10.
The Group Review Score is calculated using the average from all locations with a Review Score, and in addition 75%+ of all locations belonging to Carebase Ltd must have a Review Score.
Review of
Water Mill House Care Home
from Jill C (Resident) published on 14 October 2025 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
I felt immediately at home on arriving at Water Mill House where I received wonderful care. The staff are all amazing, friendly, compassionate and caring. I was so impressed with all the activities that are organised; and although my stay was only a short one, I did feel that this was so important for
long stay residents. If I have a small criticism it would be regarding the food. I found the meals rather stodgy and unhealthy, too much cream etc. Although I should say perhaps this is unfair as I was feels very nauseous due to medication. However this is such a small point and my congratulations to all management and staff on the way the home which run and grateful thanks to all.
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Review of
Water Mill House Care Home
from Amanda D (Daughter-in-law of Resident) published on 6 October 2025 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
The care home is well decorated, clean and tidy. The staff are very helpful, smiley and kind. Always trying to get the residents involved in numerous activities, including outside of the care home. Very well run.
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Review of
Water Mill House Care Home
from Anne H (Daughter of Resident) published on 6 October 2025 Submitted via Website • Report
Overall Experience
4.0 out of 5
4.0 out of 5
Our mum is thriving in Water Mill Care Home. Her participation in activities continue. Mum loves company, so leaving her alone in her room is not good for her. We had noticed a slippage in her care when mum moved floors from 1st to 3rd, so I think the handover could have been better, so that the new
floor got to know mum quicker. The importance and making and reading notes is imperative here. We raised our concerns and they have all been resolved now. The range of activities is excellent.
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Review of
Water Mill House Care Home
from Clare C (Wife of Resident) published on 27 August 2025 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
I could not wish for a better place to for my husband who has late stages of Parkinson's. The care and kindness from every member of staff is unbelievable. They give him his dignity, but health and safety always comes first. I don't know where we would be without Water Mill Care Home.
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Review of
Water Mill House Care Home
from Anne H (Daughter of Resident) published on 12 June 2025 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
Over the last 8 weeks I have had encounters with this care home as we have made the difficult decision to put my mum into care. From our very first interaction with the home and staff it has been very positive. The care for my mum and the whole team has been so caring helping us all with this transition.
Mum is so much more active and is busy going on outings, joining in using her walker, things that were not happening previously. Highly recommend.
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Review of
Water Mill House Care Home
from P M (Daughter of Resident) published on 16 May 2025 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
Every time I have visited my mother, I have found her to be happy and well cared for. The staff acknowledge and respect her by using her full name and greeting her with affection. There is always something going on and the staff encourage the residents to be involved.
I would recommend the Water Mill
I would recommend the Water Mill
House Care Home to anyone as they genuinely do care.
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Review of
Water Mill House Care Home
from Kay H (Wife of Resident) published on 16 May 2025 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
Water Mill House is a lovely care home with very good facilities and kind and welcoming staff. They have been unfailingly kind and supportive to me and my husband, who has used the day centre service for nearly a year.
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Review of
Water Mill House Care Home
from S E (Granddaughter of Resident) published on 8 May 2025 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
We had such a lovely family day on the Easter fun day at Water Mill House. The staff were amazing and worked so hard to make sure everyone was happy. The children had a great time on the bouncy castle and doing the Easter Egg Hunt! It is so lovely to be able to spend this time with our nan and do things
together as a family, so we were so grateful to be a part of it today! Thank you to everyone who made it happen.
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Review of
Water Mill House Care Home
from S J (Daughter of Resident) published on 25 April 2025 Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
We moved my Mother to Water Mill as she had stopped eating or engaging with life at her previous care home.
In six weeks this situation has completely turned around. She is smiling again, engaging with staff and eating really well. The chefs/cooks at Water Mill have listened carefully to what Mum will
In six weeks this situation has completely turned around. She is smiling again, engaging with staff and eating really well. The chefs/cooks at Water Mill have listened carefully to what Mum will
eat and have bent over backwards to ensure that she has nutritious food that she can enjoy. A very special mention for the hairdresser. She has encouraged and succeeded in getting Mum to trust her and have her hair cut and blow-dried for the first time in months. We are delighted and relieved to see Mum enjoying life again in this calm and caring place.
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Review of
Water Mill House Care Home
from P W (Daughter of Resident) published on 25 April 2025 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
Since my mum moved to Water Mill Care Home, I have witnessed a new energy in her. Before she had become reclusive. She now has a smile on her face every day. She also joins in all the day's activities and loves getting her hair done in the salon. The staff are accommodating and so kind and friendly.
Nothing is too much trouble. Dealing with all her appointments and medical needs before, therefore this is all taken care of so I can enjoy quality time with her. I am frequently asked by the team how is Mum, is there anything more we can do for her and for you. I would highly recommend Water Mill, I feel have my mum back again.
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Review of
Water Mill House Care Home
from Peter R (Son of Resident) published on 15 April 2025 Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
My mother has been at Water Mill since March 2024, the Staff, Management and Facilities are superb, really giving me peace of mind. The team at Water Mill really go the extra mile to look after the residents and families. I could not think of a better place for mum, she really feels safe and happy.
I highly recommend Water Mill House.
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Review of
Water Mill House Care Home
from N S (Daughter of Resident) published on 14 April 2025 Submitted via Postal Card • Report
Overall Experience
4.0 out of 5
4.0 out of 5
My mum has had a hard time settling. Also does not want to live or eat kitchen home made special meals. A particular staff member went out his way to get her the emergency mental health team. Management have moved her room so she can see fields & animals & the school. Staff at all times go out of their
way to help her make her feel loved & special.
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Review of
Water Mill House Care Home
from Alison G (Daughter of Resident) published on 4 April 2025 Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
Wonderful staff, professional, friendly and very caring. I feel my dad is well looked after and his complex medical needs are monitored and administered to accordingly. All staff are proactive and reactive as and when required.
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Review of
Water Mill House Care Home
from J M (Granddaughter of Resident) published on 2 April 2025 Submitted via Website • Report
Overall Experience
1.0 out of 5
1.0 out of 5
My Grandmother was a resident for 7 years at Water Mill, many of them happily spent. Many of the staff during this time were fantastic.
However in 2024, we decided to move my Grandmother due to the decline in management & culture since 2020 when there was a change of management and style. My Grandmother's
However in 2024, we decided to move my Grandmother due to the decline in management & culture since 2020 when there was a change of management and style. My Grandmother's
care needs were not met due to poor management & oversight of care provision. There were two separate incidents where my Grandmother's health was severely impacted, one due to an undetected severe bacterial skin infection and then undetected bowel impaction. Subsequently, we did not have confidence in the management of care. In addition, we do not feel care costs are in line with similar quality homes (with higher rated CQC audits). We feel comfortable leaving this review now, as when my Grandmother's needs increased we made the distressing choice to move her at 89 years old to an alternative local home where she passed away in March, managed with care and dignity by the new team.
Reply from Victoria Forsythe, Home Manager at Water Mill House Care Home
Firstly, please accept my sincere condolences to you and your family at the passing of your grandmother. Thank you for your kind comments about our team, however I was really disappointed to read much of your review. The matters you refer to, which happened back in 2023, were thoroughly investigated by us and we kept your family closely updated with our findings and gave you further context at the time to help clarify what had happened. We were so saddened when you made the decision to move your grandmother to another home almost 12 months later as she was a much-loved member of our home. If I can be of any help at all in clarifying any detail with you directly, please don't hesitate to contact me.
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Review of
Water Mill House Care Home
from E W (Granddaughter of Resident) published on 25 March 2025 Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
I recently visited my nan at Water Mill, it's been a while since I was there and what a warm welcome I received from the man on reception.
When I saw my nan she looked so happy, she was dressed immaculately her hands nicely manicured, she was excited to tell me about the new activity coordinator and
When I saw my nan she looked so happy, she was dressed immaculately her hands nicely manicured, she was excited to tell me about the new activity coordinator and
the lovely food she has been having.
The manager was walking past nans room she came in to say hello , it's so nice to have a manager who genuinely cares about her residents and her home.
Nothing is too much trouble and the manager does everything to make the lives of all that live at Water Mill fulfilled and happy,
I wouldn't have my nan anywhere else
Thank you to all the staff
The manager was walking past nans room she came in to say hello , it's so nice to have a manager who genuinely cares about her residents and her home.
Nothing is too much trouble and the manager does everything to make the lives of all that live at Water Mill fulfilled and happy,
I wouldn't have my nan anywhere else
Thank you to all the staff
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Review of
Water Mill House Care Home
from O D (Grandson of Resident) published on 25 March 2025 Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
My dearest Gran was a resident here at Water Mill House Care Home for the last 2 years of her life. She was so happy there the care and attention that the staff and the manager gave was out of this world. The home has a lovely atmosphere everybody is treated with dignity and respect you wouldn't find
a better home.
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Review of
Water Mill House Care Home
from L O (Daughter of Resident) published on 24 March 2025 Submitted via Website • Report
Overall Experience
1.0 out of 5
1.0 out of 5
I want to start by acknowledging that a majority of the staff at Watermill Care Home are caring and compassionate. However, I'm concerned about the level of care my father has received during his end-of-life care. A majority of the issues have occurred during weekends and night shifts, when it seems
there aren't enough staff to meet the needs of residents.
My father has been left waiting for over an hour for pain relief and has been left in soiled pads for extended periods, which is unacceptable for someone in his condition. When concerns were raised, the response from management was dismissive, with comments like "you can move somewhere else" and "you need to adjust to how we do things here."
I believe the main issues stem from insufficient staffing and poor management. I hope this feedback is taken seriously to prevent others from experiencing similar distress during such a difficult time.
My father has been left waiting for over an hour for pain relief and has been left in soiled pads for extended periods, which is unacceptable for someone in his condition. When concerns were raised, the response from management was dismissive, with comments like "you can move somewhere else" and "you need to adjust to how we do things here."
I believe the main issues stem from insufficient staffing and poor management. I hope this feedback is taken seriously to prevent others from experiencing similar distress during such a difficult time.
Reply from Victoria Forsythe, Home Manager at Water Mill House Care Home
We were pleased to read your comments about our wider team being caring and compassionate. However, we were saddened to read the remainder of your review. We take all feedback extremely seriously, carefully looking into the concerns you raised with us directly and we hope the detail we included in our recent letter has helped to provide comfort and show a more accurate picture of the situation.Please be assured the wellbeing and happiness of all of our residents is always at the forefront of everything we do and we remain committed to ensuring your father receives the very best care and you, as a family, continue to be supported during this difficult time. Please don't hesitate to speak to us if you need anything.
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Review of
Water Mill House Care Home
from Amanda M (Daughter of Resident) published on 31 January 2025 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
Our mum came to Water Mill House for respite care and I cannot believe the change in her health and wellbeing as we prepare to go home. The amazing care she has received has helped her eat well, make friends and get stronger. We visit anytime and are always welcomed, the facilities and rooms are so
clean and bright with a calm, warm feel. Nothing is too much trouble for the wonderful staff. Thank you for looking after our mum so well.
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Review of
Water Mill House Care Home
from Teresa E (Daughter of Resident) published on 31 January 2025 Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
Our mother was in this wonderful place for 3 weeks' respite in January 2025. Everyone working there was so friendly and caring towards mother and the family which put our minds at ease. We had total trust with the team looking after Mum's welfare. Communication with the family was excellent and very
responsive to our requests and needs. Mother settled in very well, we believe one of the main factors was due to all the staff's expertise and knowledge with caring for the vulnerable. Mother's appetite improved immensely due to the quality and variation of meals. The facilities were exceptional, a special mention to the Bistro and Hairdressers which made such a difference to Mother's experience. If our mother requires further respite, we would not hesitate to bring her back to Water Mill House.
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Review of
Water Mill House Care Home
from Linda B (Daughter of Resident) published on 23 January 2025 Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
My father came to Water Mill House in November 2024 for respite. Due to the amazing care the staff have shown towards Dad he has now chosen to stay at the Watermill on a permanent basis. His mental health, happiness and well-being improved greatly within a week of being out of hospital and cared for
at the Watermill. The Watermill provide home-from-home care. Nothing is too much trouble and the staff are always cheerful and attentive to Dad. He is treated with dignity, care and tenderness. The family are welcomed and listened to. We have become his children and grandchildren again rather than his carers. Dad enjoys the variety of activities and feels safe and secure. Thank you so much to all the staff at the Watermill. The family can relax with peace of mind that Dad is well cared for.
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Awards / Recognitions (14)
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