Care Home Owned by Carebase in Hertfordshire

5 stars all round! Thank you.

kindness. Nothing was too much trouble. Overall our experience was very positive and I feel my brother is in excellent hands.

long stay residents. If I have a small criticism it would be regarding the food. I found the meals rather stodgy and unhealthy, too much cream etc. Although I should say perhaps this is unfair as I was feels very nauseous due to medication. However this is such a small point and my congratulations to all management and staff on the way the home which run and grateful thanks to all.

floor got to know mum quicker. The importance and making and reading notes is imperative here. We raised our concerns and they have all been resolved now. The range of activities is excellent.

Mum is so much more active and is busy going on outings, joining in using her walker, things that were not happening previously. Highly recommend.

House Care Home to anyone as they genuinely do care.

together as a family, so we were so grateful to be a part of it today! Thank you to everyone who made it happen.

eat and have bent over backwards to ensure that she has nutritious food that she can enjoy. A very special mention for the hairdresser. She has encouraged and succeeded in getting Mum to trust her and have her hair cut and blow-dried for the first time in months. We are delighted and relieved to see Mum enjoying life again in this calm and caring place.

Nothing is too much trouble. Dealing with all her appointments and medical needs before, therefore this is all taken care of so I can enjoy quality time with her. I am frequently asked by the team how is Mum, is there anything more we can do for her and for you. I would highly recommend Water Mill, I feel have my mum back again.

I highly recommend Water Mill House.

way to help her make her feel loved & special.

care needs were not met due to poor management & oversight of care provision. There were two separate incidents where my Grandmother's health was severely impacted, one due to an undetected severe bacterial skin infection and then undetected bowel impaction. Subsequently, we did not have confidence in the management of care. In addition, we do not feel care costs are in line with similar quality homes (with higher rated CQC audits). We feel comfortable leaving this review now, as when my Grandmother's needs increased we made the distressing choice to move her at 89 years old to an alternative local home where she passed away in March, managed with care and dignity by the new team.

the lovely food she has been having.
The manager was walking past nans room she came in to say hello , it's so nice to have a manager who genuinely cares about her residents and her home.
Nothing is too much trouble and the manager does everything to make the lives of all that live at Water Mill fulfilled and happy,
I wouldn't have my nan anywhere else
Thank you to all the staff

a better home.

there aren't enough staff to meet the needs of residents.
My father has been left waiting for over an hour for pain relief and has been left in soiled pads for extended periods, which is unacceptable for someone in his condition. When concerns were raised, the response from management was dismissive, with comments like "you can move somewhere else" and "you need to adjust to how we do things here."
I believe the main issues stem from insufficient staffing and poor management. I hope this feedback is taken seriously to prevent others from experiencing similar distress during such a difficult time.