Care Homes Owned by Carebase in Hertfordshire

After a fall at her previous care home and a resulting stay in hospital, her previous care home was unable to take her back because she was assessed as needing nursing care she was very frail + had dementia. They recommended Watermill + the hospital confirmed it was an excellent choice. The staff are without exception patient + caring + go to great lengths to ensure that those with dementia are included so far as possible in the many activities. The nursing care is so good that a pressure sore she had when she entered Watermill (+ I was told would never heal) is now fully healed. I am so pleased she is in Watermill

I find the care home very friendly and helpful. If you have a problem, there is always a member of staff to help you and guide you in the right direction. The home is spotlessly clean and tidy. There is a group of carers who organise trips out and various entertainers visit the home. The manager of the home comes up with ideas and the team make things happen. She treats you like a member of her family. After some falls at home, I have felt very safe living in the home.

My mother has lived in Water Mill House for over 2 years and is very happy. Staff are really aware of her changing needs and change with her new needs. She goes on great outings and enjoys the events held within the home.

my sister has been resident at watermill for nearly two years I was and still am very impressed with the care and love that the staff treat the risidents. its always consistant they go out of their way to make sure every resident is safe and cared for the activities are very good. the home is beautifully decorated and welcoming

The care and kindness my father received at Water Mill House during the final months of his life was outstanding. Every member of staff are absolute super stars in my eyes. Thank you so much.

All the staff in all areas are kind and attentive. The rooms are kept spotless. The food is of very high quality, especially the luxurious desserts. My mother is very fussy and likes routine. The staff acknowledge this and my mother is very settled and her anxiety levels are kept low. The home has nice views from the rooms. The home is readily accessible by all forms of transport.

My parents both have dementia and have lived at Water Mill House since 2022. My father passed away in November 2025. The end of life care that he received there was compassionate and attentive and his last days were calm, peaceful and pain-free. My mother has advanced dementia and still lives at Water Mil House, where she benefits from the warm, cosy environment and excellent variety of activities and social events.The staff know her inside out, understand how she ticks and provide her with great affection and reassurance. They helped her transition from wife to widow with kindness and sensitivity.

From the minute you walk through the door, you feel warmth, and are greeted by every member of staff from reception, staff in the Bistro, carers, general and Deputy Manager. Both my parents are currently on the nursing floor, and the care they are receiving is exceptional. When they are able, they love all the activities, bingo, French Boules, playing Scrabble, and sharing a cuppa with other friends in the home. I feel so grateful that they are so happy being able to have the care and support they are receiving. Thank you.

Highly recommended

Water Mill House is the most comfortable and professionally run home what I could find in the area. The staff are well trained and compassionate with a high number of nurses even on the non-nursing floors. The home has weekly visits from the GP. There are plenty of activities to liven the day and keep a positive mindset. The rooms are very attractive and comfortable. Families are included and made welcome. I thoroughly recommend it.

All staff are always very welcoming, and always take great care over dad. Very respectful of him and his face lights up when they speak to him.

I find all staff at Water Mill House to be caring, and in good spirits.

A huge thank you to all involved.

Staff are always friendly and family are always made to feel welcome. Lovely to be able to spend time together as a family, whether in the Bistro, cinema room or at the events put on by the home. Nan is well cared for and seems happy and content.

Staff are very friendly and kind. There are lots of things to do for the residents like animals coming in or trips. My nan enjoys it here.

The staff are all friendly and welcoming and all play their part in making the care home a nice place to reside.

Mum was a resident at Water Mill for the final six years of her life, and throughout that time she received excellent care. The staff showed genuine kindness, patience, and respect, treating Mum with real compassion. For the most part, they took the time to understand her needs, preferences, and personality, and this made a significant difference to her quality of life as her needs changed over the years. In particular, I would like to highlight the exceptional care provided during the final three weeks of her life, when she was placed in palliative care. The compassion, sensitivity, and professionalism shown by the staff during this period was outstanding. They ensured that Mum was comfortable, calm, and well cared for, and they were equally amazing in the love, support, and reassurance they gave to us as a family at what was a very difficult time.

We have tried other care homes in the area, but this appears to be the friendliest, and the staff are really caring. My wife only stayed a few days in Watermill this month, but will be coming back for a longer stay in December. The facilities are excellent, and it feels more like a hotel than a care home. Well done, everybody.

My one week stay at Water Mill House Care Home provided excellent respite care following an operation. The building is light, spacious, modern & well equipped. The staff are all friendly, welcoming & attentive. My only criticism of my stay was the food. I was on a liquid or soft diet and the kitchen found this difficult. The soups were good but the main course too solid. I required pureed food which they didn't provide. I noticed some of the residents were struggling with the food. Apart from this, I enjoyed my stay & felt it very beneficial.

I can't describe my sense of gratitude that our brother is being cared for with such compassion and diligence. The care home both cares and is a real home. There is no inkling of "institutional living". We were served the most delicious lunch and treated as real family members, not tiresome visitors. 5 stars all round! Thank you.