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Care Home Owned by Carebase in Hertfordshire

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9.8 Group Review Score (the average from all locations with a review score)
  • Care Home Owned by Carebase in Hertfordshire

Only the locations & reviews in Hertfordshire for Carebase are showing below.

View the details of all 13 locations (with 1257 reviews) owned by Carebase

Carebase Locations in Hertfordshire (1)

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1 Care Home owned by Carebase in Hertfordshire
Water Mill House Care Home

Rose Lane (Off Red Lion Lane), Hemel Hempstead HP3 9BP 

9.7 112 reviews
"Water Mill House have been very accommodating with their help from the very beginning of our journey. We were made to feel welcome from…"   Read all 112 reviews
Location Type Care Home

Water Mill House Care Home provides expert care to adults (18+) with a range of support needs including rehab following a stroke or amputation, paralysis, Muscular Dystrophy, Multiple Sclerosis and Parkinson’s. The dedicated team also delivers residential,… Read more about Water Mill House Care Home

  • Care Provided
  • Long Term/Permanent
  • Short Term/Respite
  • Older Person Care
  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • Younger Adults
  • Learning Disability / Autism
  • Physical Disability
  • Palliative Care
  • Visual / Hearing Impairment
  • 70 Rooms
  • from £1,600 / week

Carebase Reviews in Hertfordshire (112)

9.8

Carebase has a Group Review Score of 9.8 (9.802) out of 10.
The Group Review Score is calculated using the average from all locations with a Review Score, and in addition 75%+ of all locations belonging to Carebase must have a Review Score.

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Review of

Water Mill House Care Home

from Brian L (Husband of Resident) published on 20 January 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
Water Mill House have been very accommodating with their help from the very beginning of our journey.
We were made to feel welcome from our 1st visit to view the premises with very little notice. We were met at reception and given a comprehensive tour with nothing hidden, everyone going about their
day to day routine.
The staff are all friendly and welcoming and all play their part in making the care home a nice place to reside.
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Review of

Water Mill House Care Home

from H G (Daughter of Resident) published on 20 January 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum was a resident at Water Mill for the final six years of her life, and throughout that time she received excellent care. The staff showed genuine kindness, patience, and respect, treating Mum with real compassion. For the most part, they took the time to understand her needs, preferences, and personality,
and this made a significant difference to her quality of life as her needs changed over the years. In particular, I would like to highlight the exceptional care provided during the final three weeks of her life, when she was placed in palliative care. The compassion, sensitivity, and professionalism shown by the staff during this period was outstanding. They ensured that Mum was comfortable, calm, and well cared for, and they were equally amazing in the love, support, and reassurance they gave to us as a family at what was a very difficult time.
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Review of

Water Mill House Care Home

from Colin B (Husband of Resident) published on 17 December 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We have tried other care homes in the area, but this appears to be the friendliest, and the staff are really caring. My wife only stayed a few days in Watermill this month, but will be coming back for a longer stay in December. The facilities are excellent, and it feels more like a hotel than a care
home. Well done, everybody.
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Review of

Water Mill House Care Home

from Carol H (Respite Resident) published on 17 December 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My one week stay at Water Mill House Care Home provided excellent respite care following an operation. The building is light, spacious, modern & well equipped. The staff are all friendly, welcoming & attentive. My only criticism of my stay was the food. I was on a liquid or soft diet and the kitchen
found this difficult. The soups were good but the main course too solid. I required pureed food which they didn't provide. I noticed some of the residents were struggling with the food. Apart from this, I enjoyed my stay & felt it very beneficial.
Reply from Victoria Forsythe, Home Manager at Water Mill House Care HomeThank you so much for taking the time to share your review and for your kind comments about Water Mill House, our environment, and our team. We're delighted to hear your respite stay was beneficial and you felt well supported following your operation.
We're sorry to learn that the food didn't fully meet your expectations. If we'd known during your stay, we would have been very happy to discuss this with you and make any adjustments possible to better suit your preferences.
I have reviewed our detailed care notes, which indicate that a soft diet was provided as requested. Our catering team has extensive experience in preparing modified diets and we always welcome feedback, including during our monthly resident meetings, where we chat about a range of topics including food as it helps us continue to learn and improve.
Thank you again for your feedback, which we genuinely value and will reflect on as we continue to enhance our service.
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Review of

Water Mill House Care Home

from Sue H (Sister of Resident) published on 30 October 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I can't describe my sense of gratitude that our brother is being cared for with such compassion and diligence. The care home both cares and is a real home. There is no inkling of "institutional living". We were served the most delicious lunch and treated as real family members, not tiresome visitors.
5 stars all round! Thank you.
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Review of

Water Mill House Care Home

from Mike D (Brother of Resident) published on 29 October 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We came to Water Mill House to have lunch with my brother. We were greeted and met with great courtesy and had a coffee in the Bistro. The ambiance was lovely and the staff were friendly and helpful. Lunch was wonderful, tasty and beautifully presented. Prior to our visit we were treated with care and
kindness. Nothing was too much trouble. Overall our experience was very positive and I feel my brother is in excellent hands.
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Review of

Water Mill House Care Home

from Elizabeth D (Wife of Resident) published on 29 October 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
This is a very caring care home. It is a very warm and welcoming atmosphere. We arranged for a family get-together in the private dining room. The service was excellent and the food was so delicious. It was a happy and relaxed occasion. 5 Start food! Thank you.
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Review of

Water Mill House Care Home

from Jill C (Resident) published on 14 October 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I felt immediately at home on arriving at Water Mill House where I received wonderful care. The staff are all amazing, friendly, compassionate and caring. I was so impressed with all the activities that are organised; and although my stay was only a short one, I did feel that this was so important for
long stay residents. If I have a small criticism it would be regarding the food. I found the meals rather stodgy and unhealthy, too much cream etc. Although I should say perhaps this is unfair as I was feels very nauseous due to medication. However this is such a small point and my congratulations to all management and staff on the way the home which run and grateful thanks to all.
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Review of

Water Mill House Care Home

from Amanda D (Daughter-in-law of Resident) published on 6 October 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The care home is well decorated, clean and tidy. The staff are very helpful, smiley and kind. Always trying to get the residents involved in numerous activities, including outside of the care home. Very well run.
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Review of

Water Mill House Care Home

from Anne H (Daughter of Resident) published on 6 October 2025 Submitted via Website • Report
Overall Experience 4.0 out of 5
Our mum is thriving in Water Mill Care Home. Her participation in activities continue. Mum loves company, so leaving her alone in her room is not good for her. We had noticed a slippage in her care when mum moved floors from 1st to 3rd, so I think the handover could have been better, so that the new
floor got to know mum quicker. The importance and making and reading notes is imperative here. We raised our concerns and they have all been resolved now. The range of activities is excellent.
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Review of

Water Mill House Care Home

from Clare C (Wife of Resident) published on 27 August 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I could not wish for a better place to for my husband who has late stages of Parkinson's. The care and kindness from every member of staff is unbelievable. They give him his dignity, but health and safety always comes first. I don't know where we would be without Water Mill Care Home.
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Review of

Water Mill House Care Home

from Anne H (Daughter of Resident) published on 12 June 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Over the last 8 weeks I have had encounters with this care home as we have made the difficult decision to put my mum into care. From our very first interaction with the home and staff it has been very positive. The care for my mum and the whole team has been so caring helping us all with this transition.
Mum is so much more active and is busy going on outings, joining in using her walker, things that were not happening previously. Highly recommend.
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Review of

Water Mill House Care Home

from P M (Daughter of Resident) published on 16 May 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Every time I have visited my mother, I have found her to be happy and well cared for. The staff acknowledge and respect her by using her full name and greeting her with affection. There is always something going on and the staff encourage the residents to be involved.
I would recommend the Water Mill
House Care Home to anyone as they genuinely do care.
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Review of

Water Mill House Care Home

from Kay H (Wife of Resident) published on 16 May 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Water Mill House is a lovely care home with very good facilities and kind and welcoming staff. They have been unfailingly kind and supportive to me and my husband, who has used the day centre service for nearly a year.
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Review of

Water Mill House Care Home

from S E (Granddaughter of Resident) published on 8 May 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We had such a lovely family day on the Easter fun day at Water Mill House. The staff were amazing and worked so hard to make sure everyone was happy. The children had a great time on the bouncy castle and doing the Easter Egg Hunt! It is so lovely to be able to spend this time with our nan and do things
together as a family, so we were so grateful to be a part of it today! Thank you to everyone who made it happen.
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Review of

Water Mill House Care Home

from S J (Daughter of Resident) published on 25 April 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
We moved my Mother to Water Mill as she had stopped eating or engaging with life at her previous care home.
In six weeks this situation has completely turned around. She is smiling again, engaging with staff and eating really well. The chefs/cooks at Water Mill have listened carefully to what Mum will
eat and have bent over backwards to ensure that she has nutritious food that she can enjoy. A very special mention for the hairdresser. She has encouraged and succeeded in getting Mum to trust her and have her hair cut and blow-dried for the first time in months. We are delighted and relieved to see Mum enjoying life again in this calm and caring place.
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Review of

Water Mill House Care Home

from P W (Daughter of Resident) published on 25 April 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Since my mum moved to Water Mill Care Home, I have witnessed a new energy in her. Before she had become reclusive. She now has a smile on her face every day. She also joins in all the day's activities and loves getting her hair done in the salon. The staff are accommodating and so kind and friendly.
Nothing is too much trouble. Dealing with all her appointments and medical needs before, therefore this is all taken care of so I can enjoy quality time with her. I am frequently asked by the team how is Mum, is there anything more we can do for her and for you. I would highly recommend Water Mill, I feel have my mum back again.
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Review of

Water Mill House Care Home

from Peter R (Son of Resident) published on 15 April 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother has been at Water Mill since March 2024, the Staff, Management and Facilities are superb, really giving me peace of mind. The team at Water Mill really go the extra mile to look after the residents and families. I could not think of a better place for mum, she really feels safe and happy.
I highly recommend Water Mill House.
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Review of

Water Mill House Care Home

from N S (Daughter of Resident) published on 14 April 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My mum has had a hard time settling. Also does not want to live or eat kitchen home made special meals. A particular staff member went out his way to get her the emergency mental health team. Management have moved her room so she can see fields & animals & the school. Staff at all times go out of their
way to help her make her feel loved & special.
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Review of

Water Mill House Care Home

from Alison G (Daughter of Resident) published on 4 April 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Wonderful staff, professional, friendly and very caring. I feel my dad is well looked after and his complex medical needs are monitored and administered to accordingly. All staff are proactive and reactive as and when required.
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Awards / Recognitions (14)

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