Water Mill House Care Home

Rose Lane (Off Red Lion Lane), Hemel Hempstead HP3 9TE

Water Mill House Care Home, Hemel Hempstead, Hertfordshire
Water Mill House Care Home, Hemel Hempstead, Hertfordshire
Water Mill House Care Home, Hemel Hempstead, Hertfordshire

Water Mill House Care Home provides residential, nursing and dementia care to those who need it and provides a luxury living environment for all visitors and residents to enjoy.

The home is located between Apsley and Hemel Hempstead in Hertfordshire and welcomes visitors considering their care options.

They have a skilled team of nursing and care staff who ensure that residents, both couples and individuals enjoy a good quality of life with high-quality care, stimulation and social interaction, to improve their overall well-being and health.

The home offers residents, their family and friends a luxury, yet homely environment and a team of staff who are serious and passionate about care, ensuring resident needs are met and maintained as a priority.

Group: Carebase Ltd

Person in charge: Christine Thomson (Manager)

Local Authority / Social Services: Hertfordshire County Council (click for contact details)

Type of Service: Care Home with nursing – Privately Owned , Registered for a maximum of 70 Service Users

Registered Care Categories*: Dementia • Old Age • Physical Disability • Sensory Impairment • Younger Adults

Admission Information: Ages 65+.

Single Rooms: 70

Rooms with ensuite WC: 70

Facilities & Services: Respite Care • Own GP if required • Minibus or other transport • Lift • Wheelchair access • Gardens for residents • Bar/Cafe on premises • Residents Internet Access

Latest Care Quality Commission* Report on Water Mill House Care Home: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Bed Vacancies

Please Contact Us for Latest Vacancies

Reviews

9.5 Water Mill House Care Home has a Review Score of 9.5 (9.490)

The Review Score of 9.5 (maximum of 10) for Water Mill House Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.5 out of 5 from 21 Reviews over all time. This Average Rating is also the rating value for Water Mill House Care Home in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 5 out of 5 from 15 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.49 for Water Mill House Care Home is calculated as follows: ( (149 Excellents x 5) + (80 Goods x 4) + (16 Satisfactorys x 3) + (1 Poors x 2) + (3 Very Poors x 1) ) ÷ 249 Ratings = 4.49

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 5 Points relating to the number of positive Reviews for Water Mill House Care Home is based on 15 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 14 positive Reviews (70 registered maximum number of service users ÷ 5). 15 Reviews ÷ 14 Target Reached = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    13
  • Good
    7
  • Satisfactory
    1
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Water Mill House Care Home?

  • Extremely LIKELY
    15
  • Likely
    5
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    1
  • Extremely UNLIKELY
    0

Reviewer Connection to Water Mill House Care Home

  • Daughter of Resident/Service User
    7
  • Resident / Service User
    6
  • Son of Resident/Service User
    3
  • Cousin of Resident/Service User
    1
  • Friend of Resident/Service User
    1
  • more

Nice friendly staff, always keep you informed. The food is always nice and it's a good temperature. GP calls every week on the nursing level which is great.

How likely would you be to recommend Water Mill House Care Home? Likely

Average Rating: 

 4.1 out of 5

Overall Standard: Good

Facilities: Excellent

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Management: Good

Safety / Security: Excellent

Rooms: Good

Value for Money: Satisfactory

Such a wonderful, friendly place, Mum is very happy there. All of the staff from housekeeping staff to senior management know my mum and greet her by name. Mum loves the outings that are arranged nearly every Friday and enjoys going to the Bistro for coffee. The transition from independent living to care has been made easy thanks to the team at Water Mill House Care Home.

How likely would you be to recommend Water Mill House Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Overall the Water Mill provides a good standard of care but not an outstanding, despite the excellence of the buildings and design. Staff are helpful and friendly but do need good permanent management which should cover seven days a week. Catering should be improved to enhance the overall quality and choice. Wifi should be provided as a matter of course in all residents rooms.

How likely would you be to recommend Water Mill House Care Home? Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Good

Facilities: Excellent

Care / Support: Good

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Poor

Staff: Excellent

Activities: Good

Management: Good

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Satisfactory

When I have had a query or complaint/concern, I am always listened to and given assurances. I find the staff very friendly and appreciate the kindness shown to my husband by them, particularly as he finds it difficult to communicate.

How likely would you be to recommend Water Mill House Care Home? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

I am generally pleased with the standard of care provided by carers (ordinary level) but disappointed that management do not want to get involved when major issues are raised. The manager is always very elusive and does not respond when contacted. For a modern care home such as this and the high care costs involved, I am not impressed by the quality of meals provided they are not very appealing and I would certainly not wish to eat them myself. Often cold and certainly not nutritious.

How likely would you be to recommend Water Mill House Care Home? Unlikely

Average Rating: 

 2.8 out of 5

Overall Standard: Satisfactory

Facilities: Good

Care / Support: Satisfactory

Cleanliness: Good

Treated with Dignity: Satisfactory

Food & Drink: Very Poor

Staff: Good

Activities: Satisfactory

Management: Very Poor

Safety / Security: Satisfactory

Rooms: Good

Value for Money: Very Poor

Anna Marrah, Business Manager at Water Mill House Care Home responded to this review on 10 Nov 2017:

Thank you for your feedback. We value all feedback at Water Mill House and welcome the opportunity to discuss any concerns you may have with us. I understand that you have already spoken to Noelia at the home and have agreed a new approach that meets your needs. However, please feel free to contact me if you so wish to discuss further.
Kind regards
Anna Marrah (Water Mill House, Regional Manager)

Was concerned about staff changes especially management but am delighted at the level of care, information and warmth on dementia level.

How likely would you be to recommend Water Mill House Care Home? Extremely Likely

Average Rating: 

 4.4 out of 5

Overall Standard: Good

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Good

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

A very organised and relaxed home.
Amazing staff who understand the residents' needs.
Lots of organised activities.
Peace of mind my mother is being well looked after.
Nothing in the care home is too much trouble - they help in any way they can and even consider the visitors' feelings and emotions.

How likely would you be to recommend Water Mill House Care Home? Extremely Likely

Average Rating: 

 3.9 out of 5

Overall Standard: Good

Facilities: Satisfactory

Care / Support: Good

Cleanliness: Excellent

Treated with Dignity: Good

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Satisfactory

Safety / Security: Good

Rooms: Good

Value for Money: Satisfactory

A good, friendly home.
It is clean in the rooms, very clean.
The food is excellent, couldn't find better.

How likely would you be to recommend Water Mill House Care Home? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Good

Activities: Excellent

Management: Good

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

I am very happy and enjoy the fact that so much is going on.
I like being with people so the Bistro is very good.

How likely would you be to recommend Water Mill House Care Home? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Good

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

Very nice bright, clean surroundings. Kind and helpful staff. Good on activities. Expensive.

How likely would you be to recommend Water Mill House Care Home? Likely

Average Rating: 

 3.8 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Activities: Good

Management: Satisfactory

Rooms: Good

Value for Money: Satisfactory

A welcoming place to spend in respite care after major surgery. Every day was a pleasure - every level of staff showed constant care and kindness morning, noon and night.

I thank them all.

How likely would you be to recommend Water Mill House Care Home? Extremely Likely

Average Rating: 

 4.5 out of 5

Overall Standard: Good

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Excellent

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Good

Great service - helpful staff. Great tea.

How likely would you be to recommend Water Mill House Care Home? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Satisfactory

My mother came into Water Mill House initially for respite. Feels safe, well cared for and says the staff have all treated her with nothing but kindness. I visit at different times of day and found my mother to be either participating in one of the many activities that are scheduled e.g. flower arranging, cooking or watching a film in the cinema, attending the book club or in the bistro. The Bistro is an asset as visitors can have tea, coffee and cake there whilst visiting their relative which gives it a lovely feel to the time spent together. I am very grateful for the care and attention that each member of staff has given my mother from the carers, events coordinators to the housekeeping staff and the staff on reception. Everyone is friendly and always professional and caring. The facilities are excellent with a library, and hairdressers. It is a hard decision to make when a family member needs more support than you can give and I am very grateful that my mother is so well cared for.

How likely would you be to recommend Water Mill House Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I think the care I received from the staff at Water Mill was outstanding. Throughout my stay, I was treated with kindness, courtesy and willingness to help.
This so important aspect came from the top management with everyone feeling they were part of a well run team with members happy to support each other in the care of residents.
Sometimes work entailed long hours but I still received understanding care usually accompanied by a smile.
The facilities were very good, with the Bistro a great asset. The food too was good and attractively served.
The management and staff should be very proud of the excellent care and atmosphere they provide.

How likely would you be to recommend Water Mill House Care Home? Extremely Likely

Average Rating: 

 4.6 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Good

I had spent 2 and a half weeks in hospital and on returning home, there was no-one there from 8am until 5pm. I was quite able to wash and dress myself, all I needed was someone to care for my needs.
A very pleasant room, good food, people to talk to and some activities with my hair shampooed gave me a very nice peaceful week.

How likely would you be to recommend Water Mill House Care Home? Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Good

Facilities: Excellent

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Good

Since I've been going to see my friend at Water Mill House everything has been excellent. The staff are amazing, they are so caring - whenever my friend needs anything, they are there. The food and the bistro are lovely. I would recommend the home to anyone I know who is looking for a care home.

How likely would you be to recommend Water Mill House Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

The residents are always clean and tidily dressed and looking well cared for. The home has a pleasant and welcoming atmosphere with fresh flowers, and looking well maintained. Staff are friendly, caring and always treat residents with kindness and respect. The meals are excellent, well presented and variable, and the dining rooms are well laid out and inviting. I feel it would be difficult to find a better care home.

How likely would you be to recommend Water Mill House Care Home? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Overall good however the food does not provide a balanced diet and does not take account of seasonal products.

How likely would you be to recommend Water Mill House Care Home? Likely

Average Rating: 

 4 out of 5

Overall Standard: Good

Facilities: Excellent

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Good

Management: Good

Safety / Security: Satisfactory

Rooms: Excellent

Value for Money: Satisfactory

Our mother went to Watermill Care late in December 2015 neat to the end of her life just for TLC she rallied and has had 5 months of superb care by everyone at the care home. We feel so lucky she spent the last months of her life in such a exceptional care home. Every time we visited we were welcomed and given refreshments as we travelled 2 hours to get there. All the staff were great.

How likely would you be to recommend Water Mill House Care Home? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Satisfactory

My mother came for a month respite and then later decided to return permanently. We have been very impressed with every aspect of her care and she has settled well and nothing is too much trouble. The staff are very attentive and allow the residents to make choices about when they get up and when they go to bed, whether they prefer to eat in their room and what they want to eat. We made a good decision in choosing Water Mill House.

How likely would you be to recommend Water Mill House Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I wanted to write this review on Water Mill House even though my mum has only been residing there for just over 3 months, the change in her from the previous home is absolutely unbelievably amazing. The care, dedication and more importantly staff, listen!! Water Mill House have excellent facilities with a warm, friendly relaxing atmosphere with smiles on everyone's faces. Nothing is too much trouble.

How likely would you be to recommend Water Mill House Care Home? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

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Awards / Recognitions

April 2017

Top 20 Mid-size Care Home Groups 2017

Recipient: Carebase Ltd

Date: Saturday 01 Apr 2017

more details

February 2016

Job Vacancies

Staff Profiles

Anna

Anna Marrah

Job Title: Home Manager

Joined: 2014

Description:

Anna Marrah, the Home Manager at Water Mill House is a Registered General Nurse and has worked in care for over 25 years, 18 of which being responsible for new commissioning homes, ensuring they meet regulatory standards of care. Whilst managing an elderly care home in Knebworth, Hertfordshire Anna significantly improved care standards to be one of only two homes in Hertfordshire at the time that received a three star rating from the regulator, the Care Quality Commission (CQC). In addition to her nursing qualifications and wealth of experience in care Anna has a Diploma in Management Studies.

Anna has been Manager of Water Mill House since it opened in 2014.

Anna says “I love coming into work every day to enjoy a coffee and a chat with our residents, and we look forward to spending some time with each other. With such a great team of people around me, every day is different and varied and such a joy.”

Care Home Idol 2016

There are currently no Care Home Idol entrants who have performed at Water Mill House Care Home