Water Mill House Care Home

Rose Lane (Off Red Lion Lane), Hemel Hempstead HP3 9TE

Water Mill House Care Home, Hemel Hempstead, Hertfordshire
Water Mill House Care Home, Hemel Hempstead, Hertfordshire
Water Mill House Care Home, Hemel Hempstead, Hertfordshire

Water Mill House Care Home provides residential, nursing and dementia care to those who need it and provides a luxury living environment for all visitors and residents to enjoy.

The home is located between Apsley and Hemel Hempstead in Hertfordshire and welcomes visitors considering their care options.

They have a skilled team of nursing and care staff who ensure that residents, both couples and individuals enjoy a good quality of life with high-quality care, stimulation and social interaction, to improve their overall well-being and health.

The home offers residents, their family and friends a luxury, yet homely environment and a team of staff who are serious and passionate about care, ensuring resident needs are met and maintained as a priority.

Group: Carebase Ltd

Person in charge: Christine Thomson (Manager)

Local Authority / Social Services: Hertfordshire County Council (click for contact details)

Type of Service: Care Home with nursing – Privately Owned , Registered for a maximum of 70 Service Users

Registered Care Categories*: Dementia • Old Age • Physical Disability • Sensory Impairment • Younger Adults

Admission Information: Ages 65+.

Single Rooms: 70

Rooms with ensuite WC: 70

Facilities & Services: Respite Care • Own GP if required • Minibus or other transport • Lift • Wheelchair access • Gardens for residents • Bar/Cafe on premises • Residents Internet Access

Latest Care Quality Commission* Report on Water Mill House Care Home: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Bed Vacancies

Please Contact Us for Latest Vacancies

Reviews

9.2 Water Mill House Care Home has a Review Score of 9.2 (9.238)

The Review Score of 9.2 (maximum of 10) for Water Mill House Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 12 Reviews over all time. This Average Rating is also the rating value for Water Mill House Care Home in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 4.6 out of 5 from 8 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.667 for Water Mill House Care Home is calculated as follows: ( (104 Excellents x 5) + (33 Goods x 4) + (6 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 144 Ratings = 4.667

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    The 4.571 Points relating to the number of positive Reviews for Water Mill House Care Home is based on 8 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 14 positive Reviews (70 registered maximum number of service users ÷ 5). 8 Reviews ÷ 14 Target = 0.571

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    9
  • Good
    3
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Water Mill House Care Home?

  • Extremely LIKELY
    9
  • Likely
    3
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Water Mill House Care Home

  • Daughter of Resident/Service User
    3
  • Resident / Service User
    3
  • Son of Resident/Service User
    3
  • Friend of Resident/Service User
    1
  • Partner of Resident/Service User
    1
  • more

Great service - helpful staff. Great tea.

How likely would you be to recommend Water Mill House Care Home? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Satisfactory

My mother came into Water Mill House initially for respite. Feels safe, well cared for and says the staff have all treated her with nothing but kindness. I visit at different times of day and found my mother to be either participating in one of the many activities that are scheduled e.g. flower arranging, cooking or watching a film in the cinema, attending the book club or in the bistro. The Bistro is an asset as visitors can have tea, coffee and cake there whilst visiting their relative which gives it a lovely feel to the time spent together. I am very grateful for the care and attention that each member of staff has given my mother from the carers, events coordinators to the housekeeping staff and the staff on reception. Everyone is friendly and always professional and caring. The facilities are excellent with a library, and hairdressers. It is a hard decision to make when a family member needs more support than you can give and I am very grateful that my mother is so well cared for.

How likely would you be to recommend Water Mill House Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Overall the Water Mill House Care Home is good however, it charges a premium price whilst not always providing a premium service. In particular the choice and standard of food is frequently unsatisfactory and most certainly not as depicted in the promotional literature. Unfortunately, the manager is somewhat remote and unresponsive, particularly in relation to building a relationship with her residents and their relatives.

How likely would you be to recommend Water Mill House Care Home? Likely

Average Rating: 

 3.8 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Satisfactory

Staff: Good

Activities: Good

Management: Poor

Safety / Security: Good

Rooms: Excellent

Value for Money: Satisfactory

Anna Marrah, Regional Business Manager for Water Mill House at Water Mill House Care Home responded to this review on 31 May 2017:

Dear Mr Grey Williams
Thank you for your feedback. At Water Mill House we pride ourselves on delivering quality care to all our residents, so we are very disappointed to learn about the concerns you have raised. We would like to assure you that we will do our utmost to address these and would welcome the opportunity to discuss these further with you.
Yours sincerely
Anna Marrah
Regional Business Manager for Water Mill House.

I think the care I received from the staff at Water Mill was outstanding. Throughout my stay, I was treated with kindness, courtesy and willingness to help.
This so important aspect came from the top management with everyone feeling they were part of a well run team with members happy to support each other in the care of residents.
Sometimes work entailed long hours but I still received understanding care usually accompanied by a smile.
The facilities were very good, with the Bistro a great asset. The food too was good and attractively served.
The management and staff should be very proud of the excellent care and atmosphere they provide.

How likely would you be to recommend Water Mill House Care Home? Extremely Likely

Average Rating: 

 4.6 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Good

I had spent 2 and a half weeks in hospital and on returning home, there was no-one there from 8am until 5pm. I was quite able to wash and dress myself, all I needed was someone to care for my needs.
A very pleasant room, good food, people to talk to and some activities with my hair shampooed gave me a very nice peaceful week.

How likely would you be to recommend Water Mill House Care Home? Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Good

Facilities: Excellent

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Good

Since I've been going to see my friend at Water Mill House everything has been excellent. The staff are amazing, they are so caring - whenever my friend needs anything, they are there. The food and the bistro are lovely. I would recommend the home to anyone I know who is looking for a care home.

How likely would you be to recommend Water Mill House Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Having taken my husband out of a local care home, it took a while to find you as it is not local but was recommended to us by the lady who looks after the carers at my surgery. I came with my daughter and was very impressed on being shown around.
We were all delighted with staff and attention to detail of home. Thoroughly recommended. Just wish it was not so expensive as he needs several respites a year (or I do).

How likely would you be to recommend Water Mill House Care Home? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

The residents are always clean and tidily dressed and looking well cared for. The home has a pleasant and welcoming atmosphere with fresh flowers, and looking well maintained. Staff are friendly, caring and always treat residents with kindness and respect. The meals are excellent, well presented and variable, and the dining rooms are well laid out and inviting. I feel it would be difficult to find a better care home.

How likely would you be to recommend Water Mill House Care Home? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Overall good however the food does not provide a balanced diet and does not take account of seasonal products.

How likely would you be to recommend Water Mill House Care Home? Likely

Average Rating: 

 4 out of 5

Overall Standard: Good

Facilities: Excellent

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Good

Management: Good

Safety / Security: Satisfactory

Rooms: Excellent

Value for Money: Satisfactory

Our mother went to Watermill Care late in December 2015 neat to the end of her life just for TLC she rallied and has had 5 months of superb care by everyone at the care home. We feel so lucky she spent the last months of her life in such a exceptional care home. Every time we visited we were welcomed and given refreshments as we travelled 2 hours to get there. All the staff were great.

How likely would you be to recommend Water Mill House Care Home? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Satisfactory

My mother came for a month respite and then later decided to return permanently. We have been very impressed with every aspect of her care and she has settled well and nothing is too much trouble. The staff are very attentive and allow the residents to make choices about when they get up and when they go to bed, whether they prefer to eat in their room and what they want to eat. We made a good decision in choosing Water Mill House.

How likely would you be to recommend Water Mill House Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I wanted to write this review on Water Mill House even though my mum has only been residing there for just over 3 months, the change in her from the previous home is absolutely unbelievably amazing. The care, dedication and more importantly staff, listen!! Water Mill House have excellent facilities with a warm, friendly relaxing atmosphere with smiles on everyone's faces. Nothing is too much trouble.

How likely would you be to recommend Water Mill House Care Home? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

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Awards / Recognitions

April 2017

Top 20 Mid-size Care Home Groups 2017

Recipient: Carebase Ltd

Date: Saturday 01 Apr 2017

more details

February 2016

Job Vacancies

Staff Profiles

Anna

Anna Marrah

Job Title: Home Manager

Joined: 2014

Description:

Anna Marrah, the Home Manager at Water Mill House is a Registered General Nurse and has worked in care for over 25 years, 18 of which being responsible for new commissioning homes, ensuring they meet regulatory standards of care. Whilst managing an elderly care home in Knebworth, Hertfordshire Anna significantly improved care standards to be one of only two homes in Hertfordshire at the time that received a three star rating from the regulator, the Care Quality Commission (CQC). In addition to her nursing qualifications and wealth of experience in care Anna has a Diploma in Management Studies.

Anna has been Manager of Water Mill House since it opened in 2014.

Anna says “I love coming into work every day to enjoy a coffee and a chat with our residents, and we look forward to spending some time with each other. With such a great team of people around me, every day is different and varied and such a joy.”

Care Home Idol 2016

There are currently no Care Home Idol entrants who have performed at Water Mill House Care Home