Water Mill House Care Home

From the moment I arrived for my first tour of the home, I was greeted with such warmth and understanding. The employees are amazing, compassionate and nothing is too much trouble. Without a doubt, this is as a result of exemplary leadership where clearly, employees are respected and respectful in return. The continuity of employees is proof of this. Seeing and interacting regularly with the same faces is so important for both residents and family members. The surroundings and facilities are fabulous, cleanliness superb and I feel at peace in the knowledge my dad is being very well cared for.

I am delighted by the care and support provided to my relative. The range of activities, the upkeep and the general attitude of all staff are excellent, and as a distant relative (geographically), I always have the utmost confidence that she is being cared for in all respects.

I don't believe that Watermill has the best administration (they take a while to answer their phones) but for me the care, kindness shown to all residents and to be treated with dignity is all that matters.

I have found the facilities to be pleasant, cheerful and clean and tidy in all areas. All the staff are cheerful and helpful to visitors and family members. The care staff and nurses all take an interest in my husband and are exceptionally friendly and caring when looking after him.

My mother-in-law initially went into Water Mill House as a respite resident. After 2 months she became a full-time residential client. The home offers a warm, safe and caring environment to live in. There are so many different activities on offer and a wonderful bistro where residents can gather to chat and enjoy coffee and cakes offering a sense of normality. Birthdays are celebrated and national events are honoured. The Queen's Jubilee was a great example with a street party for residents and their families with flags and bunting galore around the home and gardens. The clients are at the absolute centre of the care, from the reception staff, through to carers and nurses and the behind the scene cooks, cleaners and laundry folk who all play an equal part in delivering the care we all hope for when we make the decision to hand the responsibility of our loved ones care over to someone else.

My dear wife who suffered from vascular dementia entered the home for a two-week respite period. Sadly, the dementia was too rapidly progressed and she passed away just prior to her return home date. Her time spent there was really enjoyable and a comfort to her family that the care and compassion she received were excellent. Prior to my wife's passing, immediate family members spent the last few days and nights with her and once again the support, care and attentiveness to the needs of the family excelled. On reflection, it's a pity my wife did not enter the home at an earlier date and enjoy the full facilities on offer. My family have no hesitation in recommending such a lovely home.

My grandmother had respite care at Water Mill house. She was like a different person by the end of her stay. She had her hair done, went out for lunch, nails done and socialised more than she had in the last year at home. We definitely recommend Water Mill House Care Home. The staff are wonderful, so caring and accommodating.

My mother has been a resident at Water Mill House Care Home for 5 years. I submitted a review later that year thanking the staff for looking after her so well. 5 years later I can only repeat my initial thoughts but with even more admiration about how the residents were cared for during the pandemic. My mother has dementia but says she feels safe and happy. She says the staff are very kind and nothing is too much trouble. I am kept informed of any issues with my mother's health and as a retired nurse have every confidence that she is being looked after. I visit at different times of the day and find the same friendly welcome from everybody who is working in the home. Water Mill House Care Home is very well run, has a wonderful, caring staff and is beautifully maintained with excellent facilities and activities for the residents. My family and I would like to say thank you!

Choosing a care home for a relative is a difficult decision and one that is so important to get right. We are very pleased with our choice.

I feel our choice of home for Mum has been a positive one.

Whenever I call to receive an update, the staff are very willing to speak to me and take the time to explain my father’s treatment and care requirements.

Food - the jelly is lacking flavour!

Looking after someone else's loved one, who has complex health issues, is a challenge for most people, but the carers here take their role with pride, care and concern, especially with the challenges of Covid. Now that visiting our loved one is easier to do, a more coordinated approach from management to the families is now required to make it easier for carers/nurses to support their residents better.

My 94 year old mother has been at Water Mill House Care Home for two years. She is well cared for, staff seem very aware of her needs and are kind and positive in their approach. I am informed immediately if my mother is unwell or if they think any changes in medicine are necessary. I have a key member of staff who I can contact if I have concerns. I feel that communication with senior management has not been easy, but this seems to be improving post Covid. Overall I am very pleased with the home. I sometimes feel the staff are quite stretched on the dementia floor, but I don’t hear them complain.

Water Mill House Care Home has been and continues to be a safe, calm and friendly environment for my mum, who has early-onset Alzheimer's. The staff at Water Mill House have always gone above and beyond any request that my sisters and I have in regards to our mum. They have been accommodating to our needs during the Pandemic and really looked at it through our eyes, the families of those who are residents of the care home. The care home itself is very homely with a beautiful garden and a bistro where you can get a soft drink or an ice cream! It's cleaned daily by the wonderfully friendly cleaning team who also really get to know the residents and the visitors. I hope this review helps those who are in a difficult position in their life, choosing a potential forever home for their loved one. I would highly recommend Water Mill House. It was our first choice care home for mum with others not even coming close to it!

Mum has a very rare and advanced form of Alzheimer’s and was diagnosed at a young age (early 50s). Sadly mum’s needs became too great for us to manage and we made the difficult decision to move her into a care home. Due to mum’s age and how her disease presented it was difficult to find somewhere that felt right (and would take her!). As soon as we entered Water Mill House Care Home and met the manager we knew we were in the right place. The manager was so reassuring and made it clear that mum would be seen as who she is, not her disease. We moved mum in last summer (2021) and it is the best decision we’ve made! The staff are all absolutely wonderful and care so deeply about all of the residents. The home and rooms feel like a 5 Star hotel and every resident is cared for individually. They are brilliant managers and are always accessible to talk through any aspect of mum’s care. It is a brilliant home and I would truthfully recommend it to anyone! Thank you to everyone at Water Mill House!

Visited my parents on the afternoon of 26th May - concerned about my mum’s rapid weight loss. Spoke to her main carer privately about it who was very reassuring and understanding. Collected my Dad the next morning to take him out for coffee and the nursing and reception staff were all fantastic as we left and arrived back. Later that day I spoke to the Bistro manager about an anniversary party we wanted her to help organise in the home and she was so professional and helpful - really impressive. So much easier to visit now as restrictions have relaxed and I come a long way from Bath.

The staff at Water Mill are friendly, caring, and very supportive

Water Mill House Care Home is a haven for those in need of care, unfortunately, my wife is unable to make full use of the facilities that are provided. The staff are very caring and care for all of her needs and the accommodation is second to none providing a very pleasant environment.

Sadly only negative is I think staff are currently a little stretched. So I’m glad we are able to help when needed.