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Water Mill House Care Home

Rose Lane (Off Red Lion Lane), Hemel Hempstead, Hertfordshire HP3 9BP
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This care home stood head and shoulders above all the others we visited, we made the right choice.Rhoda J(Daughter of Resident/Service User)
Water Mill House Care Home, Hemel Hempstead
she has made new friends and enjoys all the activities but still gets the 24-hour care she needs.J M(Daughter-in-law of Resident/Service User)
Water Mill House Care Home, Hemel Hempstead
we knew that she would receive the comfort that we as a family were unable to giveAnn S(Daughter of Resident/Service User)
Water Mill House Care Home, Hemel Hempstead

Water Mill House Care Home provides expert care to adults (18+) with a range of support needs, including rehab following a stroke or amputation, paralysis, Muscular Dystrophy, Multiple Sclerosis and Parkinson’s. The dedicated team also delivers residential, nursing and dementia care with love and kindness, holding Platinum Accreditation under the Gold Standards Framework for compassionate end-of-life care.

In 2026, Water Mill House won the Palliative Nursing Home Provider Award at the...  

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Care Provided by Water Mill House Care Home

Primary Care Categories

  • Older Person Care
  • Dementia
  • Learning Disability / Autism
  • Physical Disability
  • Visual / Hearing Impairment
  • Younger Adults

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 70 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity
  • Convalescent Care
  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

Type of carePermanentRespite
Residential CareFrom £1,950N/A

Contact Water Mill House Care Home to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self-Funding (Private)
  • Local Authority with Top-up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group / Owner

Person in charge

  • Victoria Forsythe (Manager)

Local Authority / Social Services

Admission Information

  • Mixed (no single-gender units)
  • Ages 18+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2025
  • Number of floors: 3

Room Information

  • Single Rooms (70)
  • Single Rooms with ensuite Wet Room (70)

Water Mill House Care Home Reviews (122)

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9.8

Water Mill House Care Home has a Review Score of 9.8 (9.767) out of 10, based on 43 reviews in the last 2 years. Over all time Water Mill House Care Home has 122 reviews.

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Showing 122 reviews matching selected criteria
Review from Sylvia W (Daughter of Resident) published on 3 June 2016 Submitted via Postal Card
Overall Experience

My mother came for a month respite and then later decided to return permanently. We have been very impressed with every aspect of her care and she has settled well and nothing is too much trouble. The staff are very attentive and allow the residents to make choices about when they get up and when they go to bed, whether they prefer to eat in their room and what they want to eat. We made a good decision in choosing Water Mill House.

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Review from Louise S (Daughter of Resident) published on 1 March 2016 Submitted via Postal Card
Overall Experience

I wanted to write this review on Water Mill House even though my mum has only been residing there for just over 3 months, the change in her from the previous home is absolutely unbelievably amazing. The care, dedication and more importantly staff, listen!! Water Mill House have excellent facilities with a warm, friendly relaxing atmosphere with smiles on everyone's faces. Nothing is too much trouble.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 20 September 2023
Overall
Requires improvement
  • CaringGood
  • EffectiveGood
  • ResponsiveGood
  • SafeRequires improvement
  • Well-ledRequires improvement
Care Quality Commission is responsible for the registration and inspection of social care services in England.View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

News (9) & Events (0)

News
  • 30 Jul 2026

    A care home in Hemel Hempstead has received national recognition after winning the Palliative Nursing Home Provider Award at the Palliative & End of Life Care Awards 2026. Water Mill...

  • 19 Jun 2026

    Two residents from a care home in Hemel Hempstead enjoyed a once-in-a-lifetime experience when they came face-to-face with elephants during a special VIP visit to Whipsnade Zoo. The lifestyle team...

  • 19 Mar 2026

    Passionate skier Craig Coverman thought he would never ski again after being diagnosed with Parkinson’s disease 12 years ago. Thanks to his care home, Craig hit the slopes with some...

Upcoming Events

There are no upcoming events for Water Mill House Care Home.

Awards / Recognitions (20)

  • 02 Jul 2026Recipient: Water Mill House Care Home
  • 09 Mar 2026Recipient: Water Mill House Care Home
  • 30 Jan 2026Recipient: Carebase

Accreditations

There are no accreditations posted yet for Water Mill House Care Home.

Meet the Team (1)

Victoria Forsythe
Victoria ForsytheJob Title:Home ManagerJoined: 2020

Victoria qualified as a registered nurse in 1993 and has worked in social care for 30 years, always driven by a passion for making a difference in people's lives.

Her journey began with the NHS in Lancashire, where she quickly advanced to Ward Manager. Seeking new challenges, Victoria moved south to embrace her first role as Deputy Manager in the care home sector and found her true calling.

With extensive experience in managing and commissioning care services, Victoria has successfully led both large, privately-run care homes and smaller, family-owned homes.

Drawn to Water Mill House for its warm, family atmosphere and commitment to making every day joyful and meaningful, Victoria has built strong, caring relationships with our residents and team.

When she’s not at work, Victoria cherishes family time with her husband Richard, son Harry, and Bichon Friese, Lily. She also loves to bake!

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