
This care home stood head and shoulders above all the others we visited, we made the right choice.Rhoda J(Daughter of Resident/Service User)

she has made new friends and enjoys all the activities but still gets the 24-hour care she needs.J M(Daughter-in-law of Resident/Service User)

we knew that she would receive the comfort that we as a family were unable to giveAnn S(Daughter of Resident/Service User)

This care home stood head and shoulders above all the others we visited, we made the right choice.Rhoda J(Daughter of Resident/Service User)

she has made new friends and enjoys all the activities but still gets the 24-hour care she needs.J M(Daughter-in-law of Resident/Service User)

we knew that she would receive the comfort that we as a family were unable to giveAnn S(Daughter of Resident/Service User)

Water Mill House Care Home provides expert care to adults (18+) with a range of support needs, including rehab following a stroke or amputation, paralysis, Muscular Dystrophy, Multiple Sclerosis and Parkinson’s. The dedicated team also delivers residential, nursing and dementia care with love and kindness, holding Platinum Accreditation under the Gold Standards Framework for compassionate end-of-life care.
In 2026, Water Mill House won the Palliative Nursing Home Provider Award at the...
Care Provided by Water Mill House Care Home
Primary Care Categories
- Older Person Care
- Dementia
- Learning Disability / Autism
- Physical Disability
- Visual / Hearing Impairment
- Younger Adults
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Nursing Care
- Dementia Residential Care
- Dementia Nursing Care
- For a maximum of 70 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
- Advanced/Complex Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
- Palliative / End of Life Care
- COPD/Pulmonary Disease
- Bariatric Care/Obesity
- Convalescent Care
- Day Care
Facilities
- Own Furniture if required
- Pet Friendly (or by arrangement)
- Close to Local shops
- Near Public Transport
- Minibus or other transport
- Lift
- Wheelchair Access
- Gardens
- Bar/Café
- Residents Kitchenette
- Phone Point in own room
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
The price(s) shown are provided by the care home. Contact Water Mill House Care Home for full pricing details and T&Cs.
Contact Water Mill House Care Home to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Good to Know
Group / Owner
- Carebase
- Private Owned
Person in charge
- Victoria Forsythe (Manager)
Local Authority / Social Services
Admission Information
- Mixed (no single-gender units)
- Ages 18+
Care Home Design/Build
- Purpose Built: Yes
- Last Refurbishment: 2025
- Number of floors: 3
Room Information
- Single Rooms (70)
- Single Rooms with ensuite Wet Room (70)
Water Mill House Care Home Reviews (122)
Water Mill House Care Home has a Review Score of 9.8 (9.767) out of 10, based on 43 reviews in the last 2 years.
Over all time Water Mill House Care Home has 122 reviews.
My mother came for a month respite and then later decided to return permanently. We have been very impressed with every aspect of her care and she has settled well and nothing is too much trouble. The staff are very attentive and allow the residents to make choices about when they get up and when they go to bed, whether they prefer to eat in their room and what they want to eat. We made a good decision in choosing Water Mill House.
I wanted to write this review on Water Mill House even though my mum has only been residing there for just over 3 months, the change in her from the previous home is absolutely unbelievably amazing. The care, dedication and more importantly staff, listen!! Water Mill House have excellent facilities with a warm, friendly relaxing atmosphere with smiles on everyone's faces. Nothing is too much trouble.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 20 September 2023Requires improvement
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeRequires improvement
- Well-ledRequires improvement
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (9) & Events (0)
- 30 Jul 2026
A care home in Hemel Hempstead has received national recognition after winning the Palliative Nursing Home Provider Award at the Palliative & End of Life Care Awards 2026. Water Mill...
- 19 Jun 2026
Two residents from a care home in Hemel Hempstead enjoyed a once-in-a-lifetime experience when they came face-to-face with elephants during a special VIP visit to Whipsnade Zoo. The lifestyle team...
- 19 Mar 2026
Passionate skier Craig Coverman thought he would never ski again after being diagnosed with Parkinson’s disease 12 years ago. Thanks to his care home, Craig hit the slopes with some...
There are no upcoming events for Water Mill House Care Home.
Awards / Recognitions (20)
- 02 Jul 2026Recipient: Water Mill House Care Home
- 09 Mar 2026Recipient: Water Mill House Care Home
- 30 Jan 2026Recipient: Carebase
Accreditations
There are no accreditations posted yet for Water Mill House Care Home.
Meet the Team (1)

Victoria qualified as a registered nurse in 1993 and has worked in social care for 30 years, always driven by a passion for making a difference in people's lives.
Her journey began with the NHS in Lancashire, where she quickly advanced to Ward Manager. Seeking new challenges, Victoria moved south to embrace her first role as Deputy Manager in the care home sector and found her true calling.
With extensive experience in managing and commissioning care services, Victoria has successfully led both large, privately-run care homes and smaller, family-owned homes.
Drawn to Water Mill House for its warm, family atmosphere and commitment to making every day joyful and meaningful, Victoria has built strong, caring relationships with our residents and team.
When she’s not at work, Victoria cherishes family time with her husband Richard, son Harry, and Bichon Friese, Lily. She also loves to bake!
Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Water Mill House Care Home to verify any information. View our terms and conditions. Water Mill House Care Home has an Enhanced Service -more info.