Water Mill House Care Home

My mother was at the home on respite care after falling ill over Christmas. The staff on the 2nd floor are all amazing and it would be unfair to name any of them. The facilities are amazing and having a separate coffee shop makes it a special more 'normal' mother/daughter time. My 90-year-old mum had to be moved into more permanent care but had finances allowed she would have stayed. Beautiful home. Amazing staff.

Health maintaining seems effective and regular. All in all, this is the best such institution I have come across.

Home is well presented and welcoming but at weekends looks deserted in reception. Care is good/excellent - depending on staff. In the dementia unit need to keep staff who know the residents - not agency and more at all times sometimes the more able receiving less attention as needs of more dependant have to temporary.Staff are very caring - need more to stimulate residents. If it is a dementia unit - more needs to be available for these residents.

Nice friendly staff, always keep you informed. The food is always nice and it's a good temperature. GP calls every week on the nursing level which is great.

I am generally pleased with the standard of care provided by carers (ordinary level) but disappointed that management do not want to get involved when major issues are raised. The manager is always very elusive and does not respond when contacted. For a modern care home such as this and the high care costs involved, I am not impressed by the quality of meals provided they are not very appealing and I would certainly not wish to eat them myself. Often cold and certainly not nutritious.

When I have had a query or complaint/concern, I am always listened to and given assurances. I find the staff very friendly and appreciate the kindness shown to my husband by them, particularly as he finds it difficult to communicate.

Overall the Water Mill provides a good standard of care but not an outstanding, despite the excellence of the buildings and design. Staff are helpful and friendly but do need good permanent management which should cover seven days a week. Catering should be improved to enhance the overall quality and choice. Wifi should be provided as a matter of course in all residents rooms.

Was concerned about staff changes especially management but am delighted at the level of care, information and warmth on dementia level.

The food is excellent, couldn't find better.

I like being with people so the Bistro is very good.

Very nice bright, clean surroundings. Kind and helpful staff. Good on activities. Expensive.

Nothing in the care home is too much trouble - they help in any way they can and even consider the visitors' feelings and emotions.

A welcoming place to spend in respite care after major surgery. Every day was a pleasure - every level of staff showed constant care and kindness morning, noon and night.

I thank them all.

Great service - helpful staff. Great tea.

Since I've been going to see my friend at Water Mill House everything has been excellent. The staff are amazing, they are so caring - whenever my friend needs anything, they are there. The food and the bistro are lovely. I would recommend the home to anyone I know who is looking for a care home.

The management and staff should be very proud of the excellent care and atmosphere they provide.

A very pleasant room, good food, people to talk to and some activities with my hair shampooed gave me a very nice peaceful week.

The residents are always clean and tidily dressed and looking well cared for. The home has a pleasant and welcoming atmosphere with fresh flowers, and looking well maintained. Staff are friendly, caring and always treat residents with kindness and respect. The meals are excellent, well presented and variable, and the dining rooms are well laid out and inviting. I feel it would be difficult to find a better care home.

Overall good however the food does not provide a balanced diet and does not take account of seasonal products.

Our mother went to Watermill Care late in December 2015 neat to the end of her life just for TLC she rallied and has had 5 months of superb care by everyone at the care home. We feel so lucky she spent the last months of her life in such a exceptional care home. Every time we visited we were welcomed and given refreshments as we travelled 2 hours to get there. All the staff were great.