Water Mill House Care Home

Mum joined the Water Mill Family November 2023 and joined in with all parts of her new life. We can't thank the team at Water Mill enough for the care and love they showed to Mum during her time there. RIP Mum.

Our mum arrived at Watermill quite poorly but the nursing team and carers took her under their wing and made her immediately welcome and part of their family. They cannot do enough for her. The weekly doctor's visits and the attention to detail of all the staff have been amazing. And although she is still poorly, we know she is comfortable and secure and on her good days, she enjoys meeting her friends in the coffee shop or watching TV in the lounge or letting me read to her in the library. She has loved the entertainment and joins in when she can with the singing. A 5-star experience for our beloved mum. Thank you to the manager and the team you really have lived up to your promises.

My dearest mum has been at Watermll Care Home since 2014. She has now been on all three floors - resident, nursing and now, dementia. Mum has always joined in with the many activities within the home and outings too, as well as getting her hair done weekly with the in-house salon. Mum has made many friends with the residents, but also with the carers who look after her. Mum used to potter in her room with her radio on or watch TV, but when she wanted a chat or company would go to the lovely bistro on-site. Mum is now on the dementia floor and all the staff are marvellous which gives us, as Mum's family, some relief and reassurance. The manager of Watermill Care Home, her door is always open if you need answers or advice to any questions or worries you may have.

I visited 4 local care homes when looking for a new care/nursing home for my partner. As my partner had previously been a resident in a care home, the experience taught me what we needed and were looking for. All 4 were clean, residents well presented, very good amenities and friendly staff. When I came to visit Water Mill it had all that and more. It has a warm and welcoming atmosphere and, a stimulating yet homely environment. It has 'soul'. My partner moved in and Water Mill delivered. The staff are calm, caring, empathetic, well trained and work well as a team. The food is excellent with a planned menu. My partner is now putting back some of the weight he had lost. We are both so happy with Water Mill.

All the carers and other staff are warm, friendly and compassionate. The BBQ party was a perfect example of this when everybody helped us and made it much easier for me with kindness and concern. I haven't been able to find out what activities my husband does apart from listening to music which he loves but I can't thank the lovely carers enough!

Highly recommend.

I visited as a daycare resident. I get a bit lonely at home all day on my own. I was very surprised at how much I enjoyed my day I had my hair done by the stylist. I then had a beautiful lunch. We played a competitive game of bingo and then I had a really relaxing foot reflexology session. Great package and well worth the money. I have now booked in for fortnightly daycare.

My mother described the care at Water Mill House Care Home as "excellent" and felt that the staff did their absolute best at all times. She was made to feel very welcome and staff went out of their way to provide everything she needed during her week of respite care.

Thank you to all the team.

My mother spent the last few weeks of her life on the dementia floor at Watermill House. The family were in and out of the house a lot during these weeks including in the evenings and overnight and saw a lot of the care being given to all the residents. We were very impressed by the kindness and respect with which all the residents were treated, despite there sometimes being some quite challenging behaviours. We felt that the home was run by people who really cared about providing a safe and compassionate environment. My mother enjoyed all the activities provided when she was well and we felt that the way she (and we) were cared for at the end of her life was excellent. We are very grateful to all the staff that we can look back on this difficult time with the comfort of knowing that Mum was in the right place and with the right people around her.

We found the review meeting for my mum a very positive experience. The care home were able to talk about how they felt Mum was doing and made suggestions as to some additional activities which would benefit her - these will be added to her care plan. My brother and I were also encouraged to offer our views on Mum's progress and current position. We felt listened to and that we would be consulted if any major changes became necessary.

My husband a dementia patient (vascular) was diagnosed in 2017. He led a good life at home until 30/03/23 when he had to T.I.A's and lost the use of his arms and hands. The staff and management team have looked after my husband with kindness, dignity and humour these last five months. He was in hospital for two months. He is able to communicate with these lovely people because he has got to know and memorise their faces.

I would like to point out the exemplary care of the day nurses and care assistants for my brother. They always listened to our concerns and we felt we could ask them anything concerning my brother's care. It was a very traumatic and stressful period for us as a family. However, the staff did everything they could to help us get through this hard time. We are in awe of the staff and their commitment to care. the kitchen staff were lovely providing us with refreshments which we were very grateful for.

My mother-in-law has been a resident at Water Mill House Care Home since December 2022. She is very happy at the care home as she enjoys all the activities planned each week. The staff are all lovely, very kind and caring towards her. Previously she lived alone in a flat and had carers visiting daily. However, at the care home, she has made new friends and enjoys all the activities but still gets the 24-hour care she needs. Her family are all delighted that we chose this home

Of all the care homes in the local vicinity, Water Mill House is certainly the best, it's more like a hotel. The staff are friendly and caring, carrying out their duties in an excellent manner, despite complaints sometimes that their alarm isn't answered immediately. I explained to my husband that he isn't being ignored - just that they are seeing to other residents. He is very happy and content in his surroundings.

His passing a week later was peaceful, pain-free and dignified. The staff were awesome, so caring, kind and gentle. He passed away in a comfortable bed in a safe and secure and loving environment. I cannot praise and thank the staff and management of Water Mill House enough, it's a truly caring family atmosphere which I highly recommend.

My wife is currently at Water Mill House for respite care. The care she has received thus far from the staff is outstanding. Upon the first time meeting with management, I was comforted by the fact that my wife will be well cared for. I have since developed a great relationship with the staff and management and know that any problems that may arise will be dealt with effectively and with my wife’s best interest at heart. Thank you to the Water Mill House team for your fantastic work.

I have been placed here by the NHS as a respite after a serious leg operation. I really can't thank all the staff enough for all the help and care I received during a very difficult time in my life. What better accolade can I give them than saying should the time ever come when I need care, I would put this home at the top of the list.

All the staff at Water Mill House Care Home go above and beyond to make the residents feel at home and cared for. Their patience and kindness was so touching, the respect and tenderness shown was heartwarming. The building is well maintained, decorated to a high standard and feels more like a lovely country hotel. The food is exceptional, my mother-in-law was a very good cook and fussy about her food but could only compliment the staff for the wonderful meals. The staff were also happy to adjust meals or provide an alternative if the resident preferred. As a relative, it was such a relief and so much easier leaving her somewhere that I know was safe, comfortable and welcoming and that she couldn't be better looked after. The staff were also very kind and supportive to me and the other members of our family. There is always someone to talk to who would be happy to help or explain anything.

My husband has Alzheimer's disease, which is progressively worsening. He has been in Water Mill House for two months, during which time he has settled in far quicker than I anticipated. I think the whole process was harder for me to adjust to than it was for him. I visit frequently and am always welcomed by both staff and residents alike. I am extremely satisfied with the care my husband is receiving in a harmonious environment where he is treated with dignity and respect. I am regularly updated as to his progress and the staff genuinely care and take the trouble to really get to know the residents and the complexity of their needs. It was a decision not lightly undertaken, but definitely the right one for him. Thank you to everyone at Water Mill House.