Care Homes Owned by Carebase in Surrey

We are very satisfied with the care my father is receiving at Acorn Court. The care given to my father is completed with respect and dignity and the staff are all really lovely to us as a family and to his friends when we visit him. I recently joined a care plan meeting where they spent the time to listen to my questions and explain my father's situation. He is definitely in the best place in his situation.

I feel assured that my Dad is safe and cared for. It has been good to get to know the team that look after him - they understand his ways and let me know if he is unwell, or needs anything. Dad is not always an 'easy customer', but Acorn have done their best to meet his needs.

All staff are welcoming. The care staff are always helpful, and keep me updated on my Father's condition. Dad really enjoys the outings. Parking can be difficult at times, but does not cause to much of a problem

Knowing my mother-in-law is receiving such high quality care gives our family great peace of mind. We are very grateful to all the staff for their dedication, professionalism and compassion.

After a negative experience with a care home for my dad, I was very hesitant but I had nothing to be worried about. The love, care and support you showed my mum + the family was second to none. You cared for her like she was family even after her passing. I wish all care homes were like you.

Comment: My wife arrived at Claremont in April 2024, having transferred from a care home who were unable to provide the required level of care. It is immediately obvious that Claremont offers and delivers something special to their residents. In addition, they realise the importance of keeping the resident's family fully informed of all aspects relating to the individual's care. Medical issues receive prompt attention and the necessary action. On every visit to Claremont, you are aware of and witness the care and kindness shown by all the staff towards every resident. Family and visiting friends remark on the dedicated care so professionally provided, always with a smile. I and my family, are so fortunate to have found Claremont and so, so, relieved to know that my wife is receiving and benefiting from the exceptional care provided. We are fortunate to have the support of our immediate and extended family and friends. All at Claremont are friends and part of that extended family.

My mum continues to receive exemplary care from Karen and her team. I visit about 3 times a week and my mum has been at Claremont almost a year. I have never seen or heard anything regarding my mum or any other resident that I have thought is less than fantastic. I am writing this review from Greece having seen my mum last night who said not to worry about her as she loves Claremont and she genuinely does. She feels safe, is happy and it's spotless. If I get dementia it's where I've told my children that I want to be.

The lovely staff feel like family to us which is wonderful as dementia shrinks your circle of friends.

I would like to thank Pooja for administering first aid on my mother and preventing her from choking . I would also like to thanks Samee - Nurse for explaining this to me and also for Timothy - from the Care Staff Team for his kindness and care for my mother. I really appreciate Nandu's help looking after my mother plus Shail also. It was a pleasure to meet the above when I last visited.

I visit my friend 2 times a week, the last visit being 26.06.2026. As always a lovely welcome. Passing each member of staff they said hello and gave a smile. Being a very hot day was given an ice lolly and some cold fruit. Care home is always very clean and resident are treated well and all need catered for

Very compassionate staffs with professional approach. Clean and well decorated interior. The staffs are always available to attend the needs of the residents and keep them engaged with activities. Manager and other care staffs are very approachable. Happy to recommend Acorn Court Redhill to friends and family.

All the staff extremely friendly and helpful. No complaints about anything.

This home was recommended by the local hospital, and it hasn't disappointed. Great care and attention to details. Fantastic activities and trips offered. Great atmosphere and team spirit - very welcoming. Hair dressing is not good.

Having had experience of other nursing homes, I can confidently and honestly say that Claremont Court is best in class.

My mother's needs are met and her views respected. She is safe and content and is treated with much care, love and dignity. The staff greet relatives like friends and in fact all staff have become part of an extended family.

My husband moved to Claremont after a previous placement was unsuitable. Claremont have overcome previous difficulties and found the correct medication and social treatment which has made him happy and more settled in the environment.

My brother has received a consistently high level of care at Claremont Court over the past few years delivered with empathy and compassion .The home is well organised and staff are attentive and friendly .The team put a lot of effort to make all aspects of care and activities fun and accessible.

Visiting Mum has become less stressful, it used to be distressing for her and me. I am safe in the knowledge that I can trust Claremont Court with her care. On good days, I even manage to catch glimpses of my dear old Mum as I used to know her.

The home is always spotless and well maintained and there is always music on or an activity to join. It is a lovely place to be with mum.

We, as a family, would highly recommend this lovely caring Acorn Court Care Home.