Carebase in Surrey | 3 Care Homes

Review of
Queen Elizabeth Park Private Care Home
from Robyn P (Respite Resident) published on 14 October 2025 Submitted via Postal Card • Report

Overall Experience

The care home was extremely welcoming from the minute I arrived, throughout. The staff were kind and friendly making me feel actually cared for especially being transferred from the nearest hospital. Having such peace of mind I joined in as many activities as I wanted - again very enjoyable. I intend

spending all periods of respite here in the future. Activities offered were wide ranging. 'flew by' and were thoroughly enjoyed by all taking part. Whatever reason they had for being there. Clinical or social.

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Review of
Queen Elizabeth Park Private Care Home
from A G (Son of Resident) published on 14 October 2025 Submitted via Postal Card • Report

Overall Experience

My mother was at QEP for five and a half years during which time she was extremely well cared for. She became good friends with many of the staff who always treated her with dignity and respect. I was always kept well informed and up to date as to mum's health and wellbeing.

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Review of
Queen Elizabeth Park Private Care Home
from Pamela G (Daughter of Resident) published on 29 September 2025 Submitted via Postal Card • Report

Overall Experience

My mother was a resdient at QEP care home for the final 3 years of her life. As her body failed her, the staff met her changing care needs with professionalism, compassion, and kindness. Recommend the home without reservation.

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Review of
Acorn Court Care Home
from Stephen V (Son of Resident) published on 25 September 2025 Submitted via Website • Report

Overall Experience

As a family we are very pleased that our Mother is cared for by such a kind, caring and knowledgeable team who go the extra mile to ensure that she is comfortable, happy and content. The team have a gentle supportive way of assisting her to always look her best. Everyone we meet greets us with a smile

and they are always approachable and helpful. We feel confident that our Mother is receiving excellent care in a beautiful well equiped nursing home. We would not hesitate to recommend Acorn Court to others who are looking for care for their loved one.

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Review of
Acorn Court Care Home
from Samantha W (Daughter of Resident) published on 23 September 2025 Submitted via Website • Report

Overall Experience

Back in June 2025 we had to make the hard decision to place my Dad into nursing care. We had a family friend already in Acorn Court so knew the care home well.
The care and support given to both my Dad and all my family members exceeded all our expectations. From compassionate daily care to amazing

trips out on the homes bus for Dad. Any concerns we may initially have had were wiped away from day one.
We can not recommend Acorn Court enough to anyone looking for exceptional care for their loved one.

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Review of
Queen Elizabeth Park Private Care Home
from Sam T (Daughter of Resident) published on 17 September 2025 Submitted via Website • Report

Overall Experience

QEP helped us during a very difficult time, they welcomed Mum who was reluctant to stay initially. Mum settled well and began to really enjoy her stay. She could not compliment the staff at QEP highly enough and said not only do they care for you, they respect you and understand your needs. Mum enjoyed

it so much she has said she would happily stay there again, if the need arose.

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Review of
Acorn Court Care Home
from Andrea D (Wife of Resident) published on 28 August 2025 Submitted via Website • Report

Overall Experience

It was a very difficult decision for our family to move my husband to Acorn Court. He was very aware he wasn't living at home and didn't want to be there. The day to day life there is nice and relaxed but the staff are always aware of residents needs and difficulties. The staff work well as a team.

The food, entertainment and activities are extremely good. Every member of staff - reception team, activities team, maintenance, housekeeping, management, carers and nurses cared for my husband and us as a family in a warm, kind, professional, exemplary way. They listened to us with regard to my husband's care, were prompt in responding to anything we suggested to make his life more comfortable there. Sadly my husband passed away in Acorn Court, the sympathy, understanding, respect and dignity they afforded him throughout his last days there and after he passed away was heartwarming and very moving. When I left him I knew he was in excellent caring hands. Thank you to all at Acorn Court.

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Review of
Claremont Court Care Home
from Joanna B (Wife of Resident) published on 15 August 2025 Submitted via Website • Report

Overall Experience

Claremont Court provides the most wonderful warm atmosphere. Its something that I am aware of every visit and it is something that all the friends and relatives comment on.
Each staff member addresses us by name, shares a greeting and a little chat.
The care and kindness shown to my husband is absolutely

exemplary. Nothing is too much trouble in their care for my husband and they are so tactful as he dislikes needing help from them.
The activities team use encouragement for my husband to participate with the activites and Namaste is such a positive thing.
The relatives all know how very difficult it is to look after people with dementia which is such a cruel disease.
I think we all feel so personally supported by both the staff and the management team.

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Review of
Claremont Court Care Home
from Robert K (Brother of Resident) published on 31 July 2025 Submitted via Website • Report

Overall Experience

My brother moved to Claremont Court back in December 2024 and throughout this time the care he has received has been excellent.

My brother is not the easiest resident - he has significant learning difficulties, dementia and cannot communicate in any way - but the team at Claremont treat him with

respect and care. And, no matter how much fuss he makes when he is receiving personal care, they always provide this with kindness. Moreover, the staff are fully aware that my brother is resistant to personal care, so two carers turn up to help him and get his changed and clean in a prompt and highly efficient way.

I have also been impressed with the way that they spot things like UTI's and get him treated and they way that they are able to ensure that he always takes his medicine, Prior to Claremont he was at another home, where the care was poor, resulting is missed medication which resulted in seizures and stays in hospital.

In short, I highly recommend Claremont Court.

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Review of
Claremont Court Care Home
from Fiona H (Daughter of Resident) published on 29 July 2025 Submitted via Website • Report

Overall Experience

We have been really impressed with the excellent care from everybody....Everyone has taken so much trouble to settle my mother in to Claremont and she couldn't be in a better place. A very bright, positive atmosphere with a lot going on and excellent spaces both inside and outside.

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Review of
Claremont Court Care Home
from Diane M (Daughter of Resident) published on 29 July 2025 Submitted via Website • Report

Overall Experience

My mother has been very well cared for at Claremont Court for more than three years. She was able to enjoy her birthday activity in October 2024, despite being very frail. Unfortunately, she can no longer take part in activities and is completely bed bound. The staff are kind and helpful and very professional

in their dealings with the residents and their families. My family and friends who have visited all comment on what a lovely place Claremont Court is, with a lovely atmosphere.

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Review of
Claremont Court Care Home
from G T (Husband of Resident) published on 28 July 2025 Submitted via Website • Report

Overall Experience

Friendly, helpful, caring staff working together as a team. Plenty of smiles! Management staff approachable and happy to discuss any general issues. Regular visits by GP who, together with nursing staff, keep us informed of any developments.
When selecting Claremont Court, we were advised the aim was

to make residents feel, as far as possible, like being at home. Not by chance, they achieve this in full measure.

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Review of
Claremont Court Care Home
from J W (Daughter of Resident) published on 28 July 2025 Submitted via Website • Report

Overall Experience

Claremont Court is a fantastic home for my mother. She is safe and happy and her individual needs are really well understood and met. The care givers are motivated and wonderful at their job, the team spirit shines through. There are so many activities the residents can participate in, the team is

very creative with their activity offerings with something to suit everyone. The innovative namaste activities in a dementia dedicated setting is a leading program that creates calmness and comfort for the residents. I cannot praise and recommend Claremont Court enough!

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Review of
Queen Elizabeth Park Private Care Home
from P P (Son of Resident) published on 24 June 2025 Submitted via Postal Card • Report

Overall Experience

Cannot fault the home in any way, staff very friendly, management always there, the home is always clean and smells clean. Food choices always offered to my mum and when I visit I am always offered. I feel as I am visiting my mum at home as such a homely environment. My mum had a wish made come true,

by attending her granddaughter's wedding. Outstanding home - would very much recommend.

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Review of
Acorn Court Care Home
from Kevin B (Son of Resident) published on 16 June 2025 Submitted via Website • Report

Overall Experience

Our father was a reluctant resident but during his short time at Acorn Court he was shown exemplary care by all. The staff were courteous and caring and you felt that any suggestions made were listened to and acted upon. Any issues (of which there were few), resolved, and the end of life care was beyond

reproach. Nothing was too much trouble. Our father, and the family, were made to feel welcome, supported and respected. The range of activities both within and outside the home great.
We too would have no hesitation in recommending the home and its staff. Particular mention must go to one individual, (you know who you are!), who is an outstanding example of everything you would want from a carer for your relative at the dusk of their lives.
The communication facilitated by the home with us as a family and the GP was also good, the GP again listened to our and our father's concerns and implemented a care plan which everyone was comfortable with

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Review of
Acorn Court Care Home
from Pam H (Daughter of Resident) published on 21 May 2025 Submitted via Website • Report

Overall Experience

As a family we are so very grateful for the wonderful care, love and dignity shown to our Mum during her time at Acorn Court.
Everyone was so lovely not only to her but to us as a family. Nothing was ever too much trouble and as we got to know the staff from management, admin, receptionists, carers,

chefs, cleaners and maintenance we realised Mum had become part of a big loving family.
Despite her not wanting to join in a lot of activities she was never left out of any celebration, of which there were many. If she wouldn't go to them they brought it to her and we have some fabulous photos showing us that, with her smiling in every one so we know she was very happy there.
Unfortunately we lost Mum in April but the end of life care given was second to none and we were shown so much love and respect by all the staff.
We would not hesitate recommending Acorn Court to any family having to make the difficult decision to find a home where their loved ones will be cared for, safe and happy.

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Review of
Queen Elizabeth Park Private Care Home
from Jane J (Daughter of Resident) published on 8 May 2025 Submitted via Postal Card • Report

Overall Experience

My mother was admitted to Queen Elizabeth Nursing Home in January 2022 with dreadful level 4 bed sores and a contracted leg. She was mostly bedbound but put into a wheelchair to go to bingo etc. which she loved. The nurses and carers at the home got rid of her bed sores completely they were amazing

(apparently it is almost impossible to help level 4 sores). The overall care my mum got was second to none, she had her nails done, made bracelets, saw animals including owls (which she loved) in her room! My mum was very happy there I am so thankful to the whole team. Thank you so much.

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Review of
Queen Elizabeth Park Private Care Home
from Jill I (Daughter of Resident) published on 8 May 2025 Submitted via Postal Card • Report

Overall Experience

QEP understood my mum so well and her care was outstanding to the end.
She was always treated with dignity and was well looked after.
She called QEP home and we were always welcomed there.
She loved all the activities available and took part in most.
QEP took all the worry away from us and she

was happy until the last.

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Review of
Acorn Court Care Home
from Gill M (Daughter of Resident) published on 2 May 2025 Submitted via Website • Report

Overall Experience

It's hard to express the deep gratitude I feel for Acorn Court. Both of my parents, with very different experiences of dementia, have been cared for there at separate times and always as the unique individuals they are. The home and gardens are spotless, comfortable, and welcoming. Residents can personalise

their rooms, which really helps ease the transition. Daily care is delivered with dignity, and residents are always smartly dressed, which supports their dignity and identity. The food and range of activities are exceptional-like a five-star all-inclusive. Our mum is truly thriving. The carers are kind, attentive, and bring a lovely sense of humour to their work. It's also reassuring to see the same faces, thanks to strong staff retention. I wouldn't hesitate to recommend Acorn Court to any family looking for a compassionate, professional care home for their loved ones.

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Review of
Queen Elizabeth Park Private Care Home
from V B (Power of Attorney of Resident) published on 25 April 2025 Submitted via Postal Card • Report

Overall Experience

My wife and I do not have enough words in our vocabulary to express how wonderful Queen Elizabeth Care Home have been looking after the resident in all of her many needs throughout the last two years. Even her last few days before her death were beautiful and managed with much attention. Well done to

all staff at Queen Elizabeth care home!

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Care Homes Owned by Carebase in Surrey

Carebase Locations in Surrey (3)

Carebase Reviews in Surrey (297)

Queen Elizabeth Park Private Care Home

Queen Elizabeth Park Private Care Home

Queen Elizabeth Park Private Care Home

Acorn Court Care Home

Acorn Court Care Home

Queen Elizabeth Park Private Care Home

Acorn Court Care Home

Claremont Court Care Home

Claremont Court Care Home

Claremont Court Care Home

Claremont Court Care Home

Claremont Court Care Home

Claremont Court Care Home

Queen Elizabeth Park Private Care Home

Acorn Court Care Home

Acorn Court Care Home

Queen Elizabeth Park Private Care Home

Queen Elizabeth Park Private Care Home

Acorn Court Care Home

Queen Elizabeth Park Private Care Home

Awards / Recognitions (14)

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