Queen Elizabeth Park Private Care Home

1/72 Hallowes Close, Guildford GU2 9LL

Queen Elizabeth Park Private Care Home, Guildford, Surrey
Queen Elizabeth Park Private Care Home, Guildford, Surrey
Queen Elizabeth Park Private Care Home, Guildford, Surrey

Queen Elizabeth Park Care Home provides quality residential, nursing and dementia care in warm and welcoming home.

The nursing and care teams ensure that both individuals and couples can live a better quality of life by receiving unparalleled levels of care, stimulation and social interaction that improve overall health and well-being.

Residents are encouraged to practice their personal freedoms, treating Queen Elizabeth Park as their own home and inviting their family and friends to visit regularly.

Group: Carebase Ltd

Person in charge: Heather De-ninis (Home Manager)

Local Authority / Social Services: Surrey County Council (click for contact details)

Type of Service: Care Home with nursing – Privately Owned , Registered for a maximum of 77 Service Users

Registered Care Categories*: Dementia • Old Age

Specialist Care Categories: Alzheimer's • Hearing Impairment • Speech Impairment

Admission Information: Ages 65+.

Single Rooms: 77

Rooms with ensuite WC: 77

Facilities & Services: Palliative Care • Respite Care • Physiotherapy • Own GP if required • Own Furniture if required • Pets by arrangement • Smoking not permitted • Close to Local shops • Near Public Transport • Minibus or other transport • Lift • Wheelchair access • Ground Floor Accommodation only • Gardens for residents • Residents Kitchenette • Television point in own room • Residents Internet Access

Latest Care Quality Commission* Report on Queen Elizabeth Park Private Care Home: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Bed Vacancies

Please Contact Us for Latest Vacancies

Reviews

9.7 Queen Elizabeth Park Private Care Home has a Review Score of 9.7 (9.726)

The Review Score of 9.7 (maximum of 10) for Queen Elizabeth Park Private Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 32 Reviews over all time. This Average Rating is also the rating value for Queen Elizabeth Park Private Care Home in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 15 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.752 for Queen Elizabeth Park Private Care Home is calculated as follows: ( (293 Excellents x 5) + (85 Goods x 4) + (5 Satisfactorys x 3) ) ÷ 383 Ratings = 4.752

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 4.974 Points relating to the number of positive Reviews for Queen Elizabeth Park Private Care Home is based on 15 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 15.4 positive Reviews (77 registered maximum number of service users ÷ 5). 15 Reviews ÷ 15.4 Target = 0.974

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    25
  • Good
    7
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Queen Elizabeth Park Private Care Home?

  • Extremely LIKELY
    28
  • Likely
    3
  • Don't know
    1
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Queen Elizabeth Park Private Care Home

  • Daughter of Resident/Service User
    13
  • Son of Resident/Service User
    6
  • Wife of Resident/Service User
    5
  • Friend of Resident/Service User
    2
  • Resident / Service User
    2
  • more

The staff are most welcoming and helpful. The care home is bright and has a very relaxed but caring atmosphere.

How likely would you be to recommend Queen Elizabeth Park Private Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I think the home is lovely, all staff are so kind and friendly. There are always things going on for the residents to join in to do. It's like a real home for all residents.

How likely would you be to recommend Queen Elizabeth Park Private Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I am confident my father is being cared for to a very high standard. My family and I visit every week and have always been impressed and pleased with the open friendly and professional standards, that go towards his welfare.

How likely would you be to recommend Queen Elizabeth Park Private Care Home? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

On arrival, always greeted as a friend, Upstairs gain staff are superb at recognising me and making me feel at home. All residents are looked after and cared for as if by their own family. Rooms are lovely, communal areas great, always clean and tidy but homely as well. Tea and cake are fantastic, well-done catering team. I know mum is safe, secure, loved and cared for. Thank you.

How likely would you be to recommend Queen Elizabeth Park Private Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My father and I are very happy with the care he receives. The home is pleasant, clean and well maintained. The food is plentiful, nourishing, varied and presented with care. The staff are extremely caring and professional, well motivated and always attentive to detail in caring for dad. The atmosphere is calm, happy and positive.

How likely would you be to recommend Queen Elizabeth Park Private Care Home? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

My mum has been at Queen Elizabeth Park for 8 years. We had to move her there from another home which was not satisfactory. From the moment she arrived there we realised that we had found a real gem and how lucky we were. It has always over 8 years, maintained it's wonderful standards. Mum has been happy there and very well looked after.

How likely would you be to recommend Queen Elizabeth Park Private Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My mother did not originally want to go into Queen Elizabeth Park, but the kindness shown by the staff won her over in the end.

She was not there very long, but whilst with them, she was encouraged to join in with all activities which she enjoyed.

How likely would you be to recommend Queen Elizabeth Park Private Care Home? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

The manager welcomes residents and their family with open arms. Hats off to the carers on the second floor, they are worth their weight in gold nothing is too much trouble for them.
You can leave a loved one knowing they will get the best care and attention that you yourself would give. All the staff and residents are so happy and all have time for a chat. First class home, great food, brilliant carers and nurses.
Thanks to everyone on the second floor for taking such good care of mum.

How likely would you be to recommend Queen Elizabeth Park Private Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

The staff are exceptional, kind and warm and made my mum so welcome including the manager (outstanding) and reception (again outstanding). My mum's key workers are again outstanding and look after my mum with great love and care. Great care, great staff. Excellent home!

How likely would you be to recommend Queen Elizabeth Park Private Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My friend lived in this care home for 15 months. She was well cared for and soon adapted to her then new surroundings.
She passed away in the care home peacefully in her sleep at the age of 106.
I would recommend the service provided.

How likely would you be to recommend Queen Elizabeth Park Private Care Home? Likely

Average Rating: 

 4.1 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Good

My father seemed to be reasonably happy at the care home. He was almost blind and hard of hearing so was unable to go in with the activities which seemed to be good for people who were able, they seemed to be very patient with him when he got frustrated because of his blindness and hearing problems.

How likely would you be to recommend Queen Elizabeth Park Private Care Home? Likely

Average Rating: 

 4 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Good

Respite care for the second time, made very welcome. Lovely room. Very friendly. Would only choose this care home in the future.

How likely would you be to recommend Queen Elizabeth Park Private Care Home? Extremely Likely

Average Rating: 

 4.2 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Good

Activities: Satisfactory

Management: Excellent

Safety / Security: Good

Rooms: Excellent

Value for Money: Good

My mum has been a resident in QEP for two months now and is very happy and has settled well. The home is very welcoming and staff are friendly, kind and caring. Mum enjoys the wide variety of activities and loves her trips out in the minibus to different places of interest. She has made new friends with both residents and staff and has lots of laughs and fun which makes such a difference to her. There is a good choice of menu and the food is excellent. Mum likes having regular hair appointments at the onsite hairdressing salon. We appreciate your hard work and we are enjoying being part of your kind and caring family.

How likely would you be to recommend Queen Elizabeth Park Private Care Home? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

After having spent three periods of time in hospital with depression in 2005 the Doctor advised me to go into a care home.
Taking this advice I viewed a few care homes and selected Queen Elizabeth Park.
I have not regretted my choice as it is a homely care home.
A cheerful caring staff with a very good caring manager, who in her two years of being here has done more than the previous managers, having improvements made for the benefit of the residents.

How likely would you be to recommend Queen Elizabeth Park Private Care Home? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Good

Cleanliness: Excellent

Treated with Dignity: Good

Food & Drink: Good

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

I am writing this review on behalf of my sister who spent two weeks with you over Christmas period 2016. Since returning home she has not stopped telling us just how much she enjoyed her stay with you and can we arrange for her to come back next Christmas, your staff were wonderful the car could not have been better and the accommodation was great. A special mention and thanks to your house manager who made us all feel welcome. My sister who is very disabled has spent Christmas at various care homes for the last six years say that this was the best ever.

How likely would you be to recommend Queen Elizabeth Park Private Care Home? Don't know

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Nine day respite care for a 93 year old lady following a pacemaker procedure.

How likely would you be to recommend Queen Elizabeth Park Private Care Home? Extremely Likely

Average Rating: 

 4.1 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Excellent

Activities: Satisfactory

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Good

Lovely welcome from staff, always cheerful. Chef arrived to help with dietary needs too. My husband was happy and when he rang for assistance, response was immediate. He also gained weight!!! (In the fortnight for respite care).

How likely would you be to recommend Queen Elizabeth Park Private Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My daughter contacted the manageress of the above care home with a view of providing 2 weeks respite care for me (96 years) whilst the family were on holiday. We were treated with kindness and courtesy. The family went off and I went to Queen Elizabeth Park with some trepidation. Not for long, because I was greeted with warmth, consideration, care, and above all, humour.
All the staff are devoted to their tasks with a smile and an encouraging word to the people they are caring for. I am grateful for the experience. Thank you Queen Elizabeth Park.

How likely would you be to recommend Queen Elizabeth Park Private Care Home? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My relative seems very happy to be at QEP which she regards as 'home'. Although her short-term memory is now poor, she enjoys the varied activities on offer and the peace and security that QEP offers her.

How likely would you be to recommend Queen Elizabeth Park Private Care Home? Extremely Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Satisfactory

QEP is a friendly and welcoming Home. The nursing care on the 1st Floor is outstanding. Nurses and carers pull together as a dedicated team who have supported my husband with compassion and understanding through some traumatic times over the past seven years. Although the work is physically demanding and emotionally draining, nothing is ever too much trouble and residents, however difficult, are always treated with dignity and respect. For the past seven years the staff have supported both of us with love and friendship which we will never forget.

How likely would you be to recommend Queen Elizabeth Park Private Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

The home is happy and helpful, clean and tidy, it has a extensive activity programme which include visits by theatre groups, musicians, weekly opportunity for residents to go out into the community and in house activities also. Although the time mum is there is difficult and there are things that could be improved she is well cared for.

How likely would you be to recommend Queen Elizabeth Park Private Care Home? Likely

Average Rating: 

 3.9 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Satisfactory

Food & Drink: Satisfactory

Staff: Good

Activities: Excellent

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Good

As a family we are so grateful for the care given to my sister by all the staff at QEP. They give loving, friendly, respectful care in a warm, welcoming and attractive environment. The staff are so thoughtful and considerate. The care and support is extended to us as a family too, we have no hesitation in recommending this excellent care home.

How likely would you be to recommend Queen Elizabeth Park Private Care Home? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Don't Know

This is an excellent care home, one of the best in the area. I have no hesitation in recommending it. Great standards of care throughout with extremely caring and committed staff. Up-to-date procedures, ideas and thinking well employed.

How likely would you be to recommend Queen Elizabeth Park Private Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My mother spent the last nine years in the comfort and security of Queen Elizabeth Park.

How likely would you be to recommend Queen Elizabeth Park Private Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Excellent care in a warm and comfortable environment.

How likely would you be to recommend Queen Elizabeth Park Private Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My wife has been wonderfully well cared for throughout the two and a half years she has been here and the staff and carers have all been friendly. Polite and helpful to me, answering any questions I have quickly and efficiently.

How likely would you be to recommend Queen Elizabeth Park Private Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

On entering the home there is a warm, friendly and welcoming experience. Our whole family were very impressed with the warm and loving and caring attitude to both my husband and us. Nothing was too much trouble. In spite of the work being very hard and tiring, the staff are very cheerful to both the residents and their family. There are not enough words to express how much it meant to us during a very painful time, the love and care we received.

How likely would you be to recommend Queen Elizabeth Park Private Care Home? Extremely Likely

Average Rating: 

 4.5 out of 5

Overall Standard: Good

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Good

Our father was admitted to first floor and Queen Elizabeth Park, in December after six weeks in Hospital. He was only there for a month but was kept comfortable and pain free, he looked very much at ease and peaceful. We would like to thank all the first floor staff for their care and compassion in making dad's last days to tranquil.

How likely would you be to recommend Queen Elizabeth Park Private Care Home? Extremely Likely

Average Rating: 

 4.4 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Excellent

Although my mother was only at the care home for her last 2 months, the care received was excellent. The end of life care was dignified and compassionate.
All the staff, employed in whichever capacity, are a credit to the care home.

How likely would you be to recommend Queen Elizabeth Park Private Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My mum was a resident on the 2nd floor of Queen Elizabeth. This is a secure floor for the residents own well being. The staff are kind, caring supportive, they understand the complex needs of dementia. They always treated mum with respect and kindness, they made sure all her needs were met and offered reassurance when she was confused. They also offered support for the family and always kept us informed.

How likely would you be to recommend Queen Elizabeth Park Private Care Home? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Good

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My mother was a resident from March 2014 until her death in February 2015. She was very happy and content as she was surrounded by caring and supportive staff who were interested in her. In all the time she was there, there was never anything other than animated and smiling. I think her naughty sense of humour helped as she liked to engage with people and was certainly encouraged to do so. We visited most days and were welcomed as part of a large family which is now QEP run. Everyone is invited and encouraged to join in, and we still enjoy visiting even though mum is not there.

How likely would you be to recommend Queen Elizabeth Park Private Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

All the staff at all levels were caring, respectful and calm. The home itself is always very clean and tidy. It didn't smell at all. The home always ran smoothly. Requests from my father or myself were dealt with promptly and efficiently. There are plenty of activities for residents to participate in and a very comfortable cinema room for residents to use at any time.

How likely would you be to recommend Queen Elizabeth Park Private Care Home? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

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Job Vacancies

Staff Profiles

Heather

Heather De-Ninis

Job Title: Home Manager

Description:

Heather De Ninis has a wealth of care home experience working in care for over 32 years having started her career as a carer. She has a comprehensive understanding of how care homes operate having worked in varying roles including housekeeping, catering and maintenance!

Heather says “I take immense pride in my home and the staff and am very proud of what we achieve to make the residents have a better quality of life. Queen Elizabeth Park is so unlike a typical care home – its a combination of exceptional people delivering great care, wonderful residents and their families and all in a beautiful home. I have booked my room here!”

Care Home Idol 2016

There are currently no Care Home Idol entrants who have performed at Queen Elizabeth Park Private Care Home