Queen Elizabeth Park Private Care Home

1/72 Hallowes Close, Guildford GU2 9LL
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9.7 103 Reviews
  • Queen Elizabeth Park Private Care Home, Guildford
Queen Elizabeth Park provides residential, nursing and dementia care with love and kindness, treating residents as the individuals that they are.

Following personalised care plans designed to meet the individual needs of each resident, the team strives to provide the reassurance that your loved one is being cared for by a team you can trust and rely on. They work hard to involve friends and family in everyday life at the home too.

The home organises a calendar of meaningful activities to suit all tastes and abilities, to support residents’ overall health and wellbeing; from themed parties to choir practice, to djembe drumming and art tutorials, as well as welcoming visits from local musicians, performers, artists and schoolchildren. Residents also enjoy regular days out on the minibus to local places of interest, and cultivate connections with local mum and toddler playgroups, charity partners, and cultural institutions.

Set over three-floors, the friendly, yet peaceful home is surrounded by tranquil landscaped gardens, situated in a quiet cul-de-sac. It features bright and airy lounges, comfortable dining rooms, a bustling bistro, in addition to a library, salon and cinema.

Queen Elizabeth Park received Highly Commended in the Putting People First category at the South East Great British Care Awards 2023.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 77 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity
  • Convalescent Care
  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Ground Floor Accommodation only
  • Gardens
  • Residents Kitchenette
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1840
  • Self-Funded Residential Dementia Care: from £1840
  • Self-Funded Nursing Care: from £1840
  • Self-Funded Nursing Dementia Care: from £1840
  • RESPITE Self-Funded Residential Care: from £1840
  • RESPITE Self-Funded Residential Dementia Care: from £1840

These prices are only a guideline, please contact Queen Elizabeth Park Private Care Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Good to Know

Group/Owner

Person in charge

  • Heather De-Ninis (Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2025
  • Number of floors: 3

Room Information

  • Single Rooms (77)

Visiting

  • Residents' visitors are always welcome. There are no restrictions as to visiting hours/days.

Parking

  • Free on-site parking is available.

Queen Elizabeth Park Private Care Home Reviews (103)

9.7

Queen Elizabeth Park Private Care Home has a Review Score of 9.7 (9.694) out of 10, based on 28 reviews in the last 2 years.
Over all time Queen Elizabeth Park Private Care Home has 103 reviews.

Overall Experience
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Date Published
  • 103
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Reviewer Connection to Queen Elizabeth Park Private Care Home
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Total of 103, showing 1-20
Review from P P (Son of Resident) published on 24 June 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Cannot fault the home in any way, staff very friendly, management always there, the home is always clean and smells clean. Food choices always offered to my mum and when I visit I am always offered. I feel as I am visiting my mum at home as such a homely environment. My mum had a wish made come true,
by attending her granddaughter's wedding. Outstanding home - would very much recommend.
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Review from Jane J (Daughter of Resident) published on 8 May 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother was admitted to Queen Elizabeth Nursing Home in January 2022 with dreadful level 4 bed sores and a contracted leg. She was mostly bedbound but put into a wheelchair to go to bingo etc. which she loved. The nurses and carers at the home got rid of her bed sores completely they were amazing
(apparently it is almost impossible to help level 4 sores). The overall care my mum got was second to none, she had her nails done, made bracelets, saw animals including owls (which she loved) in her room! My mum was very happy there I am so thankful to the whole team. Thank you so much.
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Review from Jill I (Daughter of Resident) published on 8 May 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
QEP understood my mum so well and her care was outstanding to the end.
She was always treated with dignity and was well looked after.
She called QEP home and we were always welcomed there.
She loved all the activities available and took part in most.
QEP took all the worry away from us and she
was happy until the last.
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Review from V B (Power of Attorney of Resident) published on 25 April 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My wife and I do not have enough words in our vocabulary to express how wonderful Queen Elizabeth Care Home have been looking after the resident in all of her many needs throughout the last two years. Even her last few days before her death were beautiful and managed with much attention. Well done to
all staff at Queen Elizabeth care home!
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Review from Carol C (Daughter of Resident) published on 10 April 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My Mum is having some respite care after falling and breaking her hip in January.
She is being well cared for and the staff are all very kind and friendly.
She has enjoyed joining in some of the activities when she has felt well enough to do so. She has found some days that the food choices are
not to her taste and the nights are quite noisy with buzzers waiting to be answered.
But overall she is happy and would choose Queen Elizabeth Park again if needed.
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Review from Elizabeth R (Daughter of Resident) published on 9 April 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My father has been at QEP for a couple of months. He is wheelchair bound, catheterised and has very limited sight. For the first few weeks he was quite agitated in his new surroundings and it took him a while to get used to new staff helping him. But now he does seem more settled and in fact has gained
some weight which is encouraging.
The staff caring for him seem really friendly and kind and they really try and get him involved in the activities - most of which he does seem to enjoy even though he sometimes falls asleep in them.
At weekends there seem to be less activities and maybe this is something that could be improved on? When I run out of conversation during visits, we love doing crosswords together. Could the ones available in the bistro area be "updated" more frequently please? I try and remember to bring one or two with me but I often forget so having more of a choice available would be helpful.
Overall I am very pleased with the care my father is receiving.
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Review from Matthew V (Son of Resident) published on 8 April 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Very friendly, caring staff
Excellent quality nursing and care
Mum seems to be very happy here. I looked after.
Plenty of activities and things going on which they involve her with which is great
Nursing care is very on point, we was getting good feedback
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Review from Jane R (Daughter of Resident) published on 8 April 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother has been at Queen Elizabeth Park for nearly two and a half years and l am still very happy with the very high standard of care she receives. I know when l leave her she is happy, cared for and well supported and l am so relieved it is here she will be spending her final years . I wouldn't
want her to be anywhere else. Thank you everyone for everything you do.
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Review from NORMA E (Wife of Resident) published on 8 April 2025 Submitted via Website • Report
Overall Experience 4.0 out of 5
The staff are always welcoming and responsive to any requests I make on behalf of my husband . They take time to understand the needs of their residents. There are times when the kitchen facilities on the upper floor could do with a spring clean
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Review from Sue S (Daughter of Resident) published on 8 April 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Staff are always so welcoming to me as a visitor and keep me updated on my mum's wellbeing. The accommodation is always looking clean and comfortable. The range of activities and outings are excellent and my mum is encouraged to join in. Mum seems very content and l know she is being looked after well.
The staff really do care and it is much appreciated.
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Review from Vivien W (Daughter of Resident) published on 8 April 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother had to move to Queen Elizabeth last August as a matter of emergency because her house became unsafe. The staff were very accommodating and helpful in finding a room for her and in settling her in. Since then she has been cared for very well , both physically and psychologically. I know this
has challenges because of her dementia. She enjoys the meals, and everyone is very kind to her. The home always looks nice and is kept spotlessly clean. There are plenty of activities, even though she doesn't always join in.
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Review from Gillian H (Daughter of Resident) published on 8 April 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother moved to QEP in February 2025 and she has lived there for the past six weeks or so. The manager was so kind and attentive during the settling in period , it made the process much easier . She was transferred directly from hospital and at first she found the transition quite difficult.
The
warm and friendly atmosphere supported her so well. The staff team work together with such kindness . Nothing is too much trouble. The life at QEP provides a whole array of interesting activities to choose from . The care home is spotless , homely and safe. Although my mother is still in the settling in period, I am confident that, with the support of the staff she will come to love it . From living independently , into hospital and then into a care home is a big step for anyone but I am so glad we chose QEP . It gives the family such a sense of relief that mum is having the best care .
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Review from Alison W (Daughter of Resident) published on 6 December 2024 Submitted via Website • Report
Overall Experience 4.0 out of 5
My mother seems very happy and settled at the Queen Elizabeth Park. She has dementia and is very forgetful. The staff seem kind and thoughtful and the entertainment staff are brilliant. Mum can be found in someone else's bedroom by mistake but the staff always know where she is! At weekends it seems
that fewer staff are available. Mum always loved music, dancing, creative arts, children, garden centres, trips and animals. The QEP offers all of those things which is wonderful. Recently, however, Mum rarely appears in any of those activities, which is a shame as she is happy to join in if my sister and I suggest it. So maybe they could be a little more persuasive with Mum to get her to join in with the fun. That would be great.
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Review from Karen P (Daughter of Resident) published on 26 November 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
I am confident that the care Mum receives is of a high quality, caring and professional, she always seems content when I visit. Mum loves her word games and her crosswords and the activity team and the staff do their best to encourage Mum to join in. Mum has dementia but she can still make her own choices
and I feel that this is fully respected. Both me and my sister are very grateful to all the staff for their hard work and dedication and feel happy taking time away in the knowledge that Mum is safe and cared for.
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Review from A Y (Daughter of Resident) published on 26 November 2024 Submitted via Website • Report
Overall Experience 4.0 out of 5
The staff at Queen Elizabeth Park Home have been so supportive of my mum who went there from hospital. They have made her welcome and are supportive of her needs encouraging her to be more mobile. My mum is now able to enjoy activities at the home.
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Review from P G (Daughter of Resident) published on 15 November 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother's body is gradually failing her; she can no longer walk or even stand unaided and her sight is almost gone, so her care needs are many. I am completely confident that her care at Queen Elizabeth Park is professional, caring, dignified, and thoughtful. She still has full mental capacity and
reinforces this view.
She appreciates the opportunities to socialise over meals and through the activities on offer which give some quality of life back to her.
I visit almost daily, and really appreciate that the staff are always one step ahead of me in identifying the need for, and then arranging a doctors visit or hearing aid repair. When I do go away, I am able to relax in the knowledge that my mother is in safe and caring hands.
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Review from Lindsay F (Daughter of Resident) published on 15 November 2024 Submitted via Website • Report
Overall Experience 4.0 out of 5
My Mother seems content although gets confused and has no short-term memory. Occasionally the staff seem rather stretched, especially at a weekend. Staff are on the whole very helpful and friendly and if I have a medical issue respond quickly.
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Review from Joanna Y (Daughter of Resident) published on 21 August 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
From the moment I contacted the manager I felt Daddy would be in safe hands. She was kind, caring and considerate. So too her teams. The activities were plentiful and the services were great. I have worked at all levels in the health service all my life so I know what I am looking for. For my dad, he
soon settled in the 3/52 he was there. However, at 95 and still very active he just wanted to be home. His only criticism was the team came into his room when he was in the bathroom! Many thanks.
Reply from Heather De-Ninis, Home Manager at Queen Elizabeth Park Private Care Home

Thank you so much for your review, Joanna. We're glad that your dad found his stay enjoyable and that he settled in well. It's great to know that our team made a positive impression. Rest assured we always strive to respect our residents' privacy, and the team is trained to knock before entering a room. We are grateful for your feedback and wish your dad all the best back at home.

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Review from Susan C (Daughter of Resident) published on 5 June 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother required emergency respite care, the manager was able to assess her needs on the same day of admission that was required. The unit manager and staff on the ground floor have shown compassion to my mother ensuring her dignity and involvement of my mother completing a care plan addressing all
her physical and emotional needs.
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Review from Christine J (Daughter of Resident) published on 4 June 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The home is wonderful. Very professionally run. The staff are very attentive and professional. The home has really good entertainment coming to the home, which I think is wonderful. Activities are varied and well organised. I appreciate everything that management and staff are doing for my mum.
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Current Review Score: 9.7 (9.694)

Overview of Review Score

The Review Score of 9.7 (9.694) out of 10 for Queen Elizabeth Park Private Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.7 out of 5 from 28 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 28 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.694 for Queen Elizabeth Park Private Care Home is calculated as follows: ( (247 Excellents x 5) + (70 Goods x 4) + (16 Satisfactorys x 3) ) ÷ 333 Ratings = 4.694
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Queen Elizabeth Park Private Care Home is based on 28 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 77 registered maximum number of service users is 15.4, which has been reached with 28 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 3 Mar 2018

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Outstanding
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (18)

Meet the Team (1)

Heather

Heather De-Ninis

Job Title: Home Manager

Heather De Ninis has a wealth of care home experience working in care for over 32 years having started her career as a carer. She has a comprehensive understanding of how care homes operate having worked in varying roles including housekeeping, catering and maintenance!

Heather says “I take immense pride in my home and the staff and am very proud of what we achieve to make the residents have a better quality of life. Queen Elizabeth Park is so unlike a typical care home – its a combination of exceptional people delivering great care, wonderful residents and their families and all in a beautiful home. I have booked my room here!”

Frequently Asked Questions about Queen Elizabeth Park Private Care Home

What types of Care is Queen Elizabeth Park Private Care Home registered for?

Older Person Care, Dementia, Physical Disability & Visual / Hearing Impairment are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Queen Elizabeth Park Private Care Home have?

There are 77 Single Rooms.

What are the Facilities & Services at Queen Elizabeth Park Private Care Home?

Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Ground Floor Accommodation only, Gardens, Residents Kitchenette, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Queen Elizabeth Park Private Care Home to the centre of Guildford?

1.8 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Queen Elizabeth Park Private Care Home to verify any information. View our terms and conditions. Queen Elizabeth Park Private Care Home has an Enhanced Service - more info.