Queen Elizabeth Park Private Care Home

1/72 Hallowes Close, Guildford GU2 9LL
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9.7 113 Reviews
  • Queen Elizabeth Park Private Care Home, Guildford
Queen Elizabeth Park provides residential, nursing and dementia care with love and kindness, treating residents as the individuals that they are.

Following personalised care plans designed to meet the individual needs of each resident, the team strives to provide the reassurance that your loved one is being cared for by a team you can trust and rely on. They work hard to involve friends and family in everyday life at the home too.

The home organises a calendar of meaningful activities to suit all tastes and abilities, to support residents’ overall health and wellbeing; from themed parties to choir practice, to djembe drumming and art tutorials, as well as welcoming visits from local musicians, performers, artists and schoolchildren. Residents also enjoy regular days out on the minibus to local places of interest, and cultivate connections with local mum and toddler playgroups, charity partners, and cultural institutions.

Set over three-floors, the friendly, yet peaceful home is surrounded by tranquil landscaped gardens, situated in a quiet cul-de-sac. It features bright and airy lounges, comfortable dining rooms, a bustling bistro, in addition to a library, salon and cinema.

Queen Elizabeth Park has received Highly Commended at the South East Great British Care Awards 2025 in the Care Home Team award category and at the Surrey Care Awards 2024 for Team of the Year. They are proudly part of the UK's Top 20 Mid-Sized Care Home Group 2025 by carehome.co.uk, as rated by residents and their loved ones.
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Care Provided by Queen Elizabeth Park Private Care Home

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 77 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity
  • Convalescent Care
  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Ground Floor Accommodation only
  • Gardens
  • Residents Kitchenette
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: from £1700
  • Self-Funded Residential Dementia Care: from £1700
  • Self-Funded Nursing Care: from £1700
  • Self-Funded Nursing Dementia Care: from £1700
  • RESPITE Self-Funded Residential Care: from £1700
  • RESPITE Self-Funded Residential Dementia Care: from £1700

These prices are only a guideline, please contact Queen Elizabeth Park Private Care Home to find out the exact price for your requirements.

Contact Queen Elizabeth Park Private Care Home to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Contact Queen Elizabeth Park Private Care Home to confirm what's included and get a personalised quote:

Good to Know

Group/Owner

Person in Charge

  • Heather De-Ninis (Manager)

Local Authority / Social Services

Admission Information

  • Mixed (no single-gender units)
  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2025
  • Number of floors: 3

Room Information

  • Single Rooms (77)

Visiting

  • Residents' visitors are always welcome. There are no restrictions as to visiting hours/days.

Parking

  • Free on-site parking is available.

Queen Elizabeth Park Private Care Home Reviews (113)

9.7

Queen Elizabeth Park Private Care Home has a Review Score of 9.7 (9.730) out of 10, based on 32 reviews in the last 2 years.
Over all time Queen Elizabeth Park Private Care Home has 113 reviews.

Overall Experience
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Date Published
  • 113
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Reviewer Connection to Queen Elizabeth Park Private Care Home
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Total of 113, showing 1-20
Review from Stephen H (Brother of Resident) published on 6 February 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
My brother, for whom I hold Power of Attorney, has been a resident for almost a year and I am so pleased with our choice of home. The staff are very professional but also friendly, kind and compassionate. He has dementia but the staff always treat him with dignity and respect.


QEP has a very happy,

homely feel and visitors are always warmly welcomed with a smile.
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Review from Norma E (Wife of Resident) published on 6 February 2026 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My husband has been looked after by QEP for many years but I just want to record how wonderful his last few days have been. He died in the care of staff on the second floor and it was such a calm and caring couple of days for him and me.
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Review from S M (Daughter of Resident) published on 2 February 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum has been in the QEP for over two and a half years. She is always treated with respect and kindness and staff willingly make the time to update me or listen to any concerns. The activities are outstanding, the home is very well cared for, clean and inviting and overall it is very well managed. The
amount of effort put in to celebrate festivals and seasons of the year is truly exceptional .The team have made an effort to adapt to mum's individual needs, and as she has got older and less inclined to join in activities, have tried to have someone sit with her in her room, as much as time allows. Week-ends sometimes seem quiet with less staff around or on call, and Mum sometimes finds this quite difficult. This may be different on first and second floors. Overall I would highly recommend the QEP. There can always be times when things are not quite perfect but the ethos of the home and genuine caring attitude of all the staff is always present. Thank you.
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Review from Jane R (Daughter of Resident) published on 29 January 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother has been at QEP now for a little over 3 years and I am still delighted with the level of care she is receiving. The staff are second to none in their dedication and kindness - and go out of their way to make the residents quality of life as good as humanly possible. I would definitely recommend
this care home.
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Review from Chris H (Power of Attorney of Resident) published on 28 January 2026 Submitted via Website • Report
Overall Experience 4.0 out of 5
I have responsded to this questionnaire in my capacity as power of attorney for my friend. She has been very well cared for during her 4 years at Queen Elizabeth Park. She is happy, treated with respect and is an active participant in the Homes entertainment programme.
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Review from Juliet P (Daughter of Resident) published on 27 January 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
The staff at Queen Elizabeth are very kind and caring . Although my dad's health is deteriorating and is now in end of life care . he is comfortable and really is in the best place with his needs being met.


The staff really care and I really appreciate their support to me as well which is a really

difficult time.
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Review from C B (Sister of Resident) published on 27 January 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
Very happy and satisfied with the care the staff have shown whilst my brother has been in care. The staff are very helpful and supportive and I am extremely confident that this will continue for the duration of my brothers stay.
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Review from April D (Daughter of Resident) published on 26 January 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
Great care home. They look after my mother who is a very frail 90+ lady with dementia. She is safe, well looked after by a great team. I visit regularly to see the home is warm, clean and a happy place.
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Review from V Y (Daughter of Resident) published on 10 December 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mum has been a resident at Queen Elizabeth Park since April 2024. Mum has dementia and, due to mobility issues, is in a wheelchair. Her care needs are extensive, all of Mum's care needs are met with kindness, dignity and compassion. The designated nurse is always available and will give regular updates
on Mum's health and wellbeing. The whole team at QEP are absolutely lovely. The daily activities and entertainment are second to none. As a regular visitor, I witness first hand how truly amazing all of the staff are with the residents. It's a real home from home. I cannot speak more highly of QEP and I recommend this home. A real gem/
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Review from Jackie T (Daughter of Resident) published on 6 November 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My father was in Queen Elizabeth Park for only one month. However, I felt we were treated like part of the family very quickly and felt dad was known and settled very seen after moving in. Dad's health deteriorated very quickly, sadly, but he was treated with compassion and care. Every effort was made
to make him comfortable in his last fortnight, and I was enormously well supported too. QUP provided a lovely family birthday event and enabled dad to fulfil a wish tree wish in his last few days, and I am very grateful to all who supported us both.
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Review from Robyn P (Respite Resident) published on 14 October 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The care home was extremely welcoming from the minute I arrived, throughout. The staff were kind and friendly making me feel actually cared for especially being transferred from the nearest hospital. Having such peace of mind I joined in as many activities as I wanted - again very enjoyable. I intend
spending all periods of respite here in the future. Activities offered were wide ranging. 'flew by' and were thoroughly enjoyed by all taking part. Whatever reason they had for being there. Clinical or social.
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Review from A G (Son of Resident) published on 14 October 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother was at QEP for five and a half years during which time she was extremely well cared for. She became good friends with many of the staff who always treated her with dignity and respect. I was always kept well informed and up to date as to mum's health and wellbeing.
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Review from Pamela G (Daughter of Resident) published on 29 September 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother was a resdient at QEP care home for the final 3 years of her life. As her body failed her, the staff met her changing care needs with professionalism, compassion, and kindness. Recommend the home without reservation.
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Review from Sam T (Daughter of Resident) published on 17 September 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
QEP helped us during a very difficult time, they welcomed Mum who was reluctant to stay initially. Mum settled well and began to really enjoy her stay. She could not compliment the staff at QEP highly enough and said not only do they care for you, they respect you and understand your needs. Mum enjoyed
it so much she has said she would happily stay there again, if the need arose.
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Review from P P (Son of Resident) published on 24 June 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Cannot fault the home in any way, staff very friendly, management always there, the home is always clean and smells clean. Food choices always offered to my mum and when I visit I am always offered. I feel as I am visiting my mum at home as such a homely environment. My mum had a wish made come true,
by attending her granddaughter's wedding. Outstanding home - would very much recommend.
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Review from Jane J (Daughter of Resident) published on 8 May 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother was admitted to Queen Elizabeth Nursing Home in January 2022 with dreadful level 4 bed sores and a contracted leg. She was mostly bedbound but put into a wheelchair to go to bingo etc. which she loved. The nurses and carers at the home got rid of her bed sores completely they were amazing
(apparently it is almost impossible to help level 4 sores). The overall care my mum got was second to none, she had her nails done, made bracelets, saw animals including owls (which she loved) in her room! My mum was very happy there I am so thankful to the whole team. Thank you so much.
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Review from Jill I (Daughter of Resident) published on 8 May 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
QEP understood my mum so well and her care was outstanding to the end.
She was always treated with dignity and was well looked after.
She called QEP home and we were always welcomed there.
She loved all the activities available and took part in most.
QEP took all the worry away from us and she
was happy until the last.
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Review from V B (Power of Attorney of Resident) published on 25 April 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My wife and I do not have enough words in our vocabulary to express how wonderful Queen Elizabeth Care Home have been looking after the resident in all of her many needs throughout the last two years. Even her last few days before her death were beautiful and managed with much attention. Well done to
all staff at Queen Elizabeth care home!
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Review from Carol C (Daughter of Resident) published on 10 April 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My Mum is having some respite care after falling and breaking her hip in January.
She is being well cared for and the staff are all very kind and friendly.
She has enjoyed joining in some of the activities when she has felt well enough to do so. She has found some days that the food choices are
not to her taste and the nights are quite noisy with buzzers waiting to be answered.
But overall she is happy and would choose Queen Elizabeth Park again if needed.
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Review from Elizabeth R (Daughter of Resident) published on 9 April 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My father has been at QEP for a couple of months. He is wheelchair bound, catheterised and has very limited sight. For the first few weeks he was quite agitated in his new surroundings and it took him a while to get used to new staff helping him. But now he does seem more settled and in fact has gained
some weight which is encouraging.
The staff caring for him seem really friendly and kind and they really try and get him involved in the activities - most of which he does seem to enjoy even though he sometimes falls asleep in them.
At weekends there seem to be less activities and maybe this is something that could be improved on? When I run out of conversation during visits, we love doing crosswords together. Could the ones available in the bistro area be "updated" more frequently please? I try and remember to bring one or two with me but I often forget so having more of a choice available would be helpful.
Overall I am very pleased with the care my father is receiving.
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Current Review Score: 9.7 (9.730)

Overview of Review Score

The Review Score of 9.7 (9.730) out of 10 for Queen Elizabeth Park Private Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.7 out of 5 from 32 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 32 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.730 for Queen Elizabeth Park Private Care Home is calculated as follows: ( (294 Excellents x 5) + (73 Goods x 4) + (15 Satisfactorys x 3) ) ÷ 382 Ratings = 4.73
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Queen Elizabeth Park Private Care Home is based on 32 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 77 registered maximum number of service users is 15.4, which has been reached with 32 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 3 Mar 2018

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Outstanding
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (19)

Meet the Team (1)

Heather

Heather De-Ninis

Job Title: Home Manager

Heather De Ninis has a wealth of care home experience working in care for over 32 years having started her career as a carer. She has a comprehensive understanding of how care homes operate having worked in varying roles including housekeeping, catering and maintenance!

Heather says “I take immense pride in my home and the staff and am very proud of what we achieve to make the residents have a better quality of life. Queen Elizabeth Park is so unlike a typical care home – its a combination of exceptional people delivering great care, wonderful residents and their families and all in a beautiful home. I have booked my room here!”

Frequently Asked Questions about Queen Elizabeth Park Private Care Home

What types of Care is Queen Elizabeth Park Private Care Home registered for?

Older Person Care, Dementia, Physical Disability & Visual / Hearing Impairment are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Queen Elizabeth Park Private Care Home have?

There are 77 Single Rooms.

What are the Facilities & Services at Queen Elizabeth Park Private Care Home?

Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Ground Floor Accommodation only, Gardens, Residents Kitchenette, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Queen Elizabeth Park Private Care Home to the centre of Guildford?

1.8 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Queen Elizabeth Park Private Care Home to verify any information. View our terms and conditions. Queen Elizabeth Park Private Care Home has an Enhanced Service - more info.