Queen Elizabeth Park Private Care Home

I am writing this review on behalf of my sister who spent two weeks with you over Christmas period 2016. Since returning home she has not stopped telling us just how much she enjoyed her stay with you and can we arrange for her to come back next Christmas, your staff were wonderful the car could not have been better and the accommodation was great. A special mention and thanks to your house manager who made us all feel welcome. My sister who is very disabled has spent Christmas at various care homes for the last six years say that this was the best ever.

Nine day respite care for a 93 year old lady following a pacemaker procedure.

All the staff are devoted to their tasks with a smile and an encouraging word to the people they are caring for. I am grateful for the experience. Thank you Queen Elizabeth Park.

My relative seems very happy to be at QEP which she regards as 'home'. Although her short-term memory is now poor, she enjoys the varied activities on offer and the peace and security that QEP offers her.

QEP is a friendly and welcoming Home. The nursing care on the 1st Floor is outstanding. Nurses and carers pull together as a dedicated team who have supported my husband with compassion and understanding through some traumatic times over the past seven years. Although the work is physically demanding and emotionally draining, nothing is ever too much trouble and residents, however difficult, are always treated with dignity and respect. For the past seven years the staff have supported both of us with love and friendship which we will never forget.

The home is happy and helpful, clean and tidy, it has a extensive activity programme which include visits by theatre groups, musicians, weekly opportunity for residents to go out into the community and in house activities also. Although the time mum is there is difficult and there are things that could be improved she is well cared for.

As a family we are so grateful for the care given to my sister by all the staff at QEP. They give loving, friendly, respectful care in a warm, welcoming and attractive environment. The staff are so thoughtful and considerate. The care and support is extended to us as a family too, we have no hesitation in recommending this excellent care home.

This is an excellent care home, one of the best in the area. I have no hesitation in recommending it. Great standards of care throughout with extremely caring and committed staff. Up-to-date procedures, ideas and thinking well employed.

My mother spent the last nine years in the comfort and security of Queen Elizabeth Park.

Excellent care in a warm and comfortable environment.

My wife has been wonderfully well cared for throughout the two and a half years she has been here and the staff and carers have all been friendly. Polite and helpful to me, answering any questions I have quickly and efficiently.

All the staff, employed in whichever capacity, are a credit to the care home.

On entering the home there is a warm, friendly and welcoming experience. Our whole family were very impressed with the warm and loving and caring attitude to both my husband and us. Nothing was too much trouble. In spite of the work being very hard and tiring, the staff are very cheerful to both the residents and their family. There are not enough words to express how much it meant to us during a very painful time, the love and care we received.

Our father was admitted to first floor and Queen Elizabeth Park, in December after six weeks in Hospital. He was only there for a month but was kept comfortable and pain free, he looked very much at ease and peaceful. We would like to thank all the first floor staff for their care and compassion in making dad's last days to tranquil.

My mum was a resident on the 2nd floor of Queen Elizabeth. This is a secure floor for the residents own well being. The staff are kind, caring supportive, they understand the complex needs of dementia. They always treated mum with respect and kindness, they made sure all her needs were met and offered reassurance when she was confused. They also offered support for the family and always kept us informed.

My mother was a resident from March 2014 until her death in February 2015. She was very happy and content as she was surrounded by caring and supportive staff who were interested in her. In all the time she was there, there was never anything other than animated and smiling. I think her naughty sense of humour helped as she liked to engage with people and was certainly encouraged to do so. We visited most days and were welcomed as part of a large family which is now QEP run. Everyone is invited and encouraged to join in, and we still enjoy visiting even though mum is not there.

All the staff at all levels were caring, respectful and calm. The home itself is always very clean and tidy. It didn't smell at all. The home always ran smoothly. Requests from my father or myself were dealt with promptly and efficiently. There are plenty of activities for residents to participate in and a very comfortable cinema room for residents to use at any time.