Queen Elizabeth Park Private Care Home

I would not hesitate to recommend the care home.

My mother was able to move into a ground-floor room at quite short notice at the end of November, having had a 2 week respite stay back in March. It is a huge change from living on her own at home but she has been very happy, even ringing us up one evening to say what a wonderful day she had had. The staff are attentive and willing, and the activity programme so varied including trips out. There is a good local connection with my mother's church as well.

We are so grateful that we managed to find Mum a place at Queen Elizabeth Park.

My mother's care throughout her 3 years at Queen Elizabeth Park Private Care Home has been exceptional. This review relates to my mother's last month before she sadly passed away in July 2023. The staff treated Mum as if she was their own mother, so caring and compassionate. Communication with us (her 3 daughters) was very good. A carer was with Mum as she passed away in the early hours.

My mother is so happy here. She feels very at home, due to the love and care given by every member of the Queen Elizabeth Park team. She loves the cafe area, the elegant dining room and the numerous trips organised. She has dementia and has really become sociable since moving in. The activities organised are around the clock and extremely stimulating. She literally gets a knock on the door and is reminded about everything that is going on. My mother is happy, hence I am!

Staff are very approachable and friendly. Management are very helpful and only too willing to answer any questions I may ask.

The care home was recommended to us for our aunt whilst she was in hospital. This has turned out to be an excellent choice for us all. Superb care and service by the manager and all of her team, along with great food and many activities to keep things interesting. Highly recommended for anyone looking for great care and service.

Both my parents stayed in the care home for a month, for respite. My father has dementia and both my parents have several other diseases. They were recovering from flu when they went in, so they were both quite weak and had lost weight. A month later they were both much stronger and both had put on some weight. My dad enjoyed The 3 course lunches! The home had to call a doctor several times for them and they were seen quickly, if they had been at home it would have been difficult to get a doctor to them in that time span. It was such a relief to know they were cared for so well. My mother enjoyed the activities and my dad liked a visit from some real owls. My mum said every carer and every single member of staff was kind and caring and they always had time for a chat. I also enjoyed visiting them, the cakes are amazing! I would not hesitate to use this care home again and if their full time carer doesn't work out I would be happy for them to move in permanently.

Queen Elizabeth Care Home is a wonderful place for my mother to be. Mum suffers from Alzheimer’s and recently her condition deteriorated, though fortunately only temporarily. The staff handled this very well, with sensitivity and compassion, and helped us daughters to deal with the new situation. They also sought medical advice in a timely way. My sisters and I are extremely satisfied with our mother’s care.

The wide selection of activities to take part in are excellent.

At Queen Elizabeth Park the staff at the home are wonderful and Mum is well looked after by people who actually care. Any problems and the team leaders and management are only too willing to listen and do anything in their power to sort out issues. They all deserve the full five stars, the reason I haven't given it is nothing to with them but the Carebase head office who don't back up their staff by ensuring larger issues are dealt with. For example, the main lift being out of order for three months. Another, the telephone system on the second floor not reaching all the rooms. A shame Carebase is not as efficient and diligent as their on-the-ground employees.

Having looked for a suitable care home for my mother-in-law for a number of weeks, my wife and I were becoming a little despondent with what seemed available within our preferred geographic area; there was always something of concern. However, as soon as we entered Queen Elizabeth Park a huge weight was immediately lifted from our shoulders. From the initial viewing, to our meeting with the Care Home manager, the atmosphere within the home and the feeling of professionalism and care conveyed by all staff was immediately apparent and hugely reassuring. There is a cheerful vibe throughout the building and residents all seem very much "at home".

Queen Elizabeth Park is an excellent home, providing love, care and attention to residents. The staff are always polite and patient and I am confident in leaving my husband in their care.

My mother is very happy living in Queen Elizabeth Park Care Home and often tells me and other family members how well she is treated. I have been impressed by the care, attention and kindness shown by the staff, which means that I am reassured that she is in the best place, for her needs.

All the staff at Queen Elizabeth Care Home are very accommodating as far as my mum's care is concerned. She has been a permanent resident for a year and appears to be very comfortable. Should you require any contact with management or any of the other day-to-day care workers, they are always accessible to discuss our mum's wellbeing. If looking for a residential care home for a loved one, we recommend Queen Elizabeth Park, highly.

Queen Elizabeth Park is an excellent care home. My mum was admitted to the home in May. It was a very stressful time for us, but everyone at Queen Elizabeth Park, made the process so much easier. The care they have provided to Mum has been second to none and we are delighted with how she has settled in.

The home is always fresh and clean. The carers are always very welcoming, helpful and professional. When I visit, there always seems to be an activity on whether it be listening to music, or a quiz, which is enjoyed by all. Although I obviously haven't tasted breakfast, lunch or dinner myself, what I have seen, looks reasonably appetising, but I haven't asked. I would like to see what medication my Mum is on, so I will ask next time I visit. My mother seems to be very happy at Queen Elizabeth Park.

My mum has dementia. She came to Queen Elizabeth Park, at Christmas last year, following a month in hospital. She was very confused and unhappy to have lost her independence. It has taken a while, but my mum is now settled and happy. The staff have been very patient with Mum and with me, as it has been emotional at times. There are little things which mean a lot, making sure Mum looks neat and tidy when we take her out, by this I mean, her carers make sure she is in a nice matching outfit. She has a coat, so doesn't get cold and thick socks. This is more than just doing their job. This is caring and this I really appreciate.

I have been very happy with the level of support and care for my mother. The staff have been very helpful in facilitating calls between my mother and family and have always contacted me quickly when there have been any worries. Thank you all.

Mum has settled in really well. The staff are brilliant and the activities programme is really good. They go on trips out as well now which is fantastic. Mum joins in with everything and is so much less lonely than she was in her own home. She has her hair done every week which is great. I don't have to worry about her anymore as I know she is being so well cared for, I can just enjoy going to visit her or taking her out somewhere.