Queen Elizabeth Park Private Care Home

1/72 Hallowes Close, Guildford GU2 9LL
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9.7 106 Reviews
  • Queen Elizabeth Park Private Care Home, Guildford
Queen Elizabeth Park provides residential, nursing and dementia care with love and kindness, treating residents as the individuals that they are.

Following personalised care plans designed to meet the individual needs of each resident, the team strives to provide the reassurance that your loved one is being cared for by a team you can trust and rely on. They work hard to involve friends and family in everyday life at the home too.

The home organises a calendar of meaningful activities to suit all tastes and abilities, to support residents’ overall health and wellbeing; from themed parties to choir practice, to djembe drumming and art tutorials, as well as welcoming visits from local musicians, performers, artists and schoolchildren. Residents also enjoy regular days out on the minibus to local places of interest, and cultivate connections with local mum and toddler playgroups, charity partners, and cultural institutions.

Set over three-floors, the friendly, yet peaceful home is surrounded by tranquil landscaped gardens, situated in a quiet cul-de-sac. It features bright and airy lounges, comfortable dining rooms, a bustling bistro, in addition to a library, salon and cinema.

Queen Elizabeth Park received Highly Commended in the Putting People First category at the South East Great British Care Awards 2023.
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Care Provided by Queen Elizabeth Park Private Care Home

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 77 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity
  • Convalescent Care
  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Ground Floor Accommodation only
  • Gardens
  • Residents Kitchenette
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1840
  • Self-Funded Residential Dementia Care: from £1840
  • Self-Funded Nursing Care: from £1840
  • Self-Funded Nursing Dementia Care: from £1840
  • RESPITE Self-Funded Residential Care: from £1840
  • RESPITE Self-Funded Residential Dementia Care: from £1840

These prices are only a guideline, please contact Queen Elizabeth Park Private Care Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Good to Know

Group/Owner

Person in charge

  • Heather De-Ninis (Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2025
  • Number of floors: 3

Room Information

  • Single Rooms (77)

Visiting

  • Residents' visitors are always welcome. There are no restrictions as to visiting hours/days.

Parking

  • Free on-site parking is available.

Queen Elizabeth Park Private Care Home Reviews (106)

9.7

Queen Elizabeth Park Private Care Home has a Review Score of 9.7 (9.702) out of 10, based on 31 reviews in the last 2 years.
Over all time Queen Elizabeth Park Private Care Home has 106 reviews.

Overall Experience
  • 82
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Date Published
  • 106
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  • 31
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Reviewer Connection to Queen Elizabeth Park Private Care Home
  • 57
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  • 9
  • 5
  • 3
  • 3
  • 2
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  • 1
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Total of 106, showing 61-80
Review from Jo J (Power of Attorney of Resident) published on 29 March 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
I have worked or visited many nursing homes during my working life, so I am very fussy. Queen Elizabeth Park exceeds all my expectations. When I first had contact, I visited frequently and was always impressed with the cleanliness, the lack of smell, the availability of cups of tea. The staff always
have time for me, and they are friendly. Lockdown has been hard for everyone. But from what I have been able to observe, the same high standards are being maintained. I have been able to telephone the staff as necessary, and they have phoned me with any problems. The effort made to maintain activities during lockdown has been impressive. My friend was restricted to his room for quarantine at one point, and despite constantly wandering out, the staff seemed to have gently led him back without complaint. I am completely happy with Queen Elizabeth Park and warmly recommend this place.
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Review from Philippa G (Friend of Resident) published on 29 March 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
The staff are friendly and polite and always seem to have time for everyone, nothing is too much trouble for them. They have coped very well in such a difficult time and we are kept very well informed.
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Review from P M (Husband of Resident) published on 26 February 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My wife has been living at Queen Elizabeth Park for just over 6 months now. At first, I found the transition very hard, living with someone for over 40 years to then have them move away. The staff made this so much easier for me and knowing the care and love they gave both my wife and I helped greatly.
Since the move, I feel that I have gained a family. The home feels like my home and nothing is too much for anyone, from the care staff to the catering team, activities or manager.
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Review from John B (Son of Resident) published on 22 August 2019 Submitted via Website • Report
Overall Experience 3.0 out of 5
My mother was discharged from hospital to this care home on end-of-life care. She survived only two more days. My experience of the care home is limited to that brief period. Since it is necessary to rate the establishment in various respects, I have opted for the middle grade - satisfactory - in most
cases because my limited experience of the home means I cannot be more precise in my judgement. However, because of a particular incident that occurred during my mother's brief stay, I would not recommend the home.
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Review from Paul B (Son of Resident) published on 30 July 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
My Mother was admitted with vascular dementia to the Queen Elizabeth Park in June 2018. She died peacefully in July 2019. During her stay, she was treated with kindness, respect, love and professionalism at all times by all the staff. I cannot praise them highly enough. Although Mum was incapacitated,
the staff made sure she was involved in as many activities as possible. The food was always delicious and the facilities spotless. There was no hint of 'old people' smells at any time. The home really did feel like a home! The Manager was always courteous and professional and her attitude filtered down to the rest of the staff.
I would highly recommend this lovely place.
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Review from April G (Resident) published on 27 February 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I enjoyed my stay at Queen Elizabeth Park. The staff were very caring. The food was good but sometimes it was cold having come from the floor above. I did find the care home expensive.
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Review from Paula E (Daughter of Resident) published on 24 January 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother went to stay at Queen Elizabeth Park for respite care while recovering from a fall.
We found Queen Elizabeth Park a lovely environment with caring staff. The meals were excellent as was the housekeeping, laundry and management.
The facilities at Queen Elizabeth Park are excellent and we
would be happy to recommend it.
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Review from P B (Daughter of Resident) published on 18 January 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother has been in Queen Elizabeth since October 2018 and I have always found the staff to be very caring and helpful.
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Review from J M (Daughter of Resident) published on 11 October 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Our Mum was taken to (QEP) Queen Elizabeth Park for respite care after suffering a nasty fall and a spell in hospital. It has been a difficult time for our family as a whole but knowing the expert care she has been receiving has helped tremendously! The team of staff at every single level have been
exceptionally kind and caring, with a genuine interest in the welfare of their residents. Our Mum is anxious to go home now and we have a care plan in place. Thank you to each and every one of you who have helped Mum through this crisis.
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Review from Andy H (Friend of Resident) published on 28 September 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Had a lovely visit today - came up from Devon.
Staff are really nice.
My friend is very happy here, keep up the good work.
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Review from C B (Daughter-in-law of Resident) published on 19 July 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Having dealt with Queen Elizabeth Park and its staff for only three weeks in May and I have no doubts that I would use them again. Not only did they provide my mother-in-law with super accommodation and excellent care they helped me enormously. This is the best care home I found on my search. Everything
about it shouts home. I was recommended and have no hesitation in say try it for our loved ones you will not be disappointed.
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Review from O C (Wife of Resident) published on 9 July 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My husband and myself were treated by all staff with care and concern.
I would not hesitate to recommend the home to anyone.
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Review from Alison H (Wife of Resident) published on 1 December 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Lovely atmosphere staff are friendly, caring and helpful and listened to my concerns re my husbands care.
My husband has been twice for respite care and seemed very happy, gained weight both times after being in hospital for a prolonged time.
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Review from Rachel H (Daughter of Resident) published on 30 November 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Having moved my mother here from a less satisfactory home in London, I'm very pleased to say that she is settled well and very happy which means the world to us as a family. She is really enjoying all the activities and interactions with all the other residents and staff. She says she feels happy, safe
and that this is her home. I feel confident and happy whenever I leave after a visit that she will be well cared for. Thank you.
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Review from J D D (Husband of Resident) published on 21 November 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
There are times when the impression is that the care home is short staffed, particularly in the evenings. More activities aimed at specific needs especially aimed at stimulation.
Reply from Katarina Parr, Business Manager at Queen Elizabeth Park Private Care Home

Thank you for your feedback. We value all feedback at Queen Elizabeth Park and welcome the opportunity to discuss any concerns you may have with us. I understand that you have already spoken to the home and have since resolved the issues relating to your review. However, please feel free to contact me if you so wish to discuss further.
Kind regards
Katarina Parr (Queen Elizabeth Park, Regional Manager)

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Review from Anne B (Daughter of Resident) published on 8 November 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff are most welcoming and helpful. The care home is bright and has a very relaxed but caring atmosphere.
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Review from Phillip L (Son of Resident) published on 1 November 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am confident my father is being cared for to a very high standard. My family and I visit every week and have always been impressed and pleased with the open friendly and professional standards, that go towards his welfare.
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Review from Carole H (Friend of Resident) published on 1 November 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I think the home is lovely, all staff are so kind and friendly. There are always things going on for the residents to join in to do. It's like a real home for all residents.
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Review from Lynn C (Daughter of Resident) published on 27 October 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
On arrival, always greeted as a friend, Upstairs gain staff are superb at recognising me and making me feel at home. All residents are looked after and cared for as if by their own family. Rooms are lovely, communal areas great, always clean and tidy but homely as well. Tea and cake are fantastic, well-done
catering team. I know mum is safe, secure, loved and cared for. Thank you.
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Review from Gillian L (Daughter of Resident) published on 26 October 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My father and I are very happy with the care he receives. The home is pleasant, clean and well maintained. The food is plentiful, nourishing, varied and presented with care. The staff are extremely caring and professional, well motivated and always attentive to detail in caring for dad. The atmosphere
is calm, happy and positive.
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Current Review Score: 9.7 (9.702)

Overview of Review Score

The Review Score of 9.7 (9.702) out of 10 for Queen Elizabeth Park Private Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.7 out of 5 from 31 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 31 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.702 for Queen Elizabeth Park Private Care Home is calculated as follows: ( (276 Excellents x 5) + (76 Goods x 4) + (17 Satisfactorys x 3) ) ÷ 369 Ratings = 4.702
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Queen Elizabeth Park Private Care Home is based on 31 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 77 registered maximum number of service users is 15.4, which has been reached with 31 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 3 Mar 2018

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Outstanding
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (18)

Meet the Team (1)

Heather

Heather De-Ninis

Job Title: Home Manager

Heather De Ninis has a wealth of care home experience working in care for over 32 years having started her career as a carer. She has a comprehensive understanding of how care homes operate having worked in varying roles including housekeeping, catering and maintenance!

Heather says “I take immense pride in my home and the staff and am very proud of what we achieve to make the residents have a better quality of life. Queen Elizabeth Park is so unlike a typical care home – its a combination of exceptional people delivering great care, wonderful residents and their families and all in a beautiful home. I have booked my room here!”

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Queen Elizabeth Park Private Care Home to verify any information. View our terms and conditions. Queen Elizabeth Park Private Care Home has an Enhanced Service - more info.