Queen Elizabeth Park Private Care Home

1/72 Hallowes Close, Guildford GU2 9LL
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9.7 113 Reviews
  • Queen Elizabeth Park Private Care Home, Guildford
Queen Elizabeth Park provides residential, nursing and dementia care with love and kindness, treating residents as the individuals that they are.

Following personalised care plans designed to meet the individual needs of each resident, the team strives to provide the reassurance that your loved one is being cared for by a team you can trust and rely on. They work hard to involve friends and family in everyday life at the home too.

The home organises a calendar of meaningful activities to suit all tastes and abilities, to support residents’ overall health and wellbeing; from themed parties to choir practice, to djembe drumming and art tutorials, as well as welcoming visits from local musicians, performers, artists and schoolchildren. Residents also enjoy regular days out on the minibus to local places of interest, and cultivate connections with local mum and toddler playgroups, charity partners, and cultural institutions.

Set over three-floors, the friendly, yet peaceful home is surrounded by tranquil landscaped gardens, situated in a quiet cul-de-sac. It features bright and airy lounges, comfortable dining rooms, a bustling bistro, in addition to a library, salon and cinema.

Queen Elizabeth Park has received Highly Commended at the South East Great British Care Awards 2025 in the Care Home Team award category and at the Surrey Care Awards 2024 for Team of the Year. They are proudly part of the UK's Top 20 Mid-Sized Care Home Group 2025 by carehome.co.uk, as rated by residents and their loved ones.
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Care Provided by Queen Elizabeth Park Private Care Home

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 77 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity
  • Convalescent Care
  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Ground Floor Accommodation only
  • Gardens
  • Residents Kitchenette
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Contact Queen Elizabeth Park Private Care Home to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Contact Queen Elizabeth Park Private Care Home to confirm what's included and get a personalised quote:

Good to Know

Group/Owner

Person in Charge

  • Heather De-Ninis (Manager)

Local Authority / Social Services

Admission Information

  • Mixed (no single-gender units)
  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2025
  • Number of floors: 3

Room Information

  • Single Rooms (77)

Visiting

  • Residents' visitors are always welcome. There are no restrictions as to visiting hours/days.

Parking

  • Free on-site parking is available.

Queen Elizabeth Park Private Care Home Reviews (113)

9.7

Queen Elizabeth Park Private Care Home has a Review Score of 9.7 (9.722) out of 10, based on 31 reviews in the last 2 years.
Over all time Queen Elizabeth Park Private Care Home has 113 reviews.

Overall Experience
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Date Published
  • 113
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Reviewer Connection to Queen Elizabeth Park Private Care Home
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  • 9
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Total of 113, showing 21-40
Review from Matthew V (Son of Resident) published on 8 April 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Very friendly, caring staff
Excellent quality nursing and care
Mum seems to be very happy here. I looked after.
Plenty of activities and things going on which they involve her with which is great
Nursing care is very on point, we was getting good feedback
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Review from Sue S (Daughter of Resident) published on 8 April 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Staff are always so welcoming to me as a visitor and keep me updated on my mum's wellbeing. The accommodation is always looking clean and comfortable. The range of activities and outings are excellent and my mum is encouraged to join in. Mum seems very content and l know she is being looked after well.
The staff really do care and it is much appreciated.
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Review from Vivien W (Daughter of Resident) published on 8 April 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother had to move to Queen Elizabeth last August as a matter of emergency because her house became unsafe. The staff were very accommodating and helpful in finding a room for her and in settling her in. Since then she has been cared for very well , both physically and psychologically. I know this
has challenges because of her dementia. She enjoys the meals, and everyone is very kind to her. The home always looks nice and is kept spotlessly clean. There are plenty of activities, even though she doesn't always join in.
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Review from Gillian H (Daughter of Resident) published on 8 April 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother moved to QEP in February 2025 and she has lived there for the past six weeks or so. The manager was so kind and attentive during the settling in period , it made the process much easier . She was transferred directly from hospital and at first she found the transition quite difficult.
The
warm and friendly atmosphere supported her so well. The staff team work together with such kindness . Nothing is too much trouble. The life at QEP provides a whole array of interesting activities to choose from . The care home is spotless , homely and safe. Although my mother is still in the settling in period, I am confident that, with the support of the staff she will come to love it . From living independently , into hospital and then into a care home is a big step for anyone but I am so glad we chose QEP . It gives the family such a sense of relief that mum is having the best care .
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Review from Alison W (Daughter of Resident) published on 6 December 2024 Submitted via Website • Report
Overall Experience 4.0 out of 5
My mother seems very happy and settled at the Queen Elizabeth Park. She has dementia and is very forgetful. The staff seem kind and thoughtful and the entertainment staff are brilliant. Mum can be found in someone else's bedroom by mistake but the staff always know where she is! At weekends it seems
that fewer staff are available. Mum always loved music, dancing, creative arts, children, garden centres, trips and animals. The QEP offers all of those things which is wonderful. Recently, however, Mum rarely appears in any of those activities, which is a shame as she is happy to join in if my sister and I suggest it. So maybe they could be a little more persuasive with Mum to get her to join in with the fun. That would be great.
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Review from Karen P (Daughter of Resident) published on 26 November 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
I am confident that the care Mum receives is of a high quality, caring and professional, she always seems content when I visit. Mum loves her word games and her crosswords and the activity team and the staff do their best to encourage Mum to join in. Mum has dementia but she can still make her own choices
and I feel that this is fully respected. Both me and my sister are very grateful to all the staff for their hard work and dedication and feel happy taking time away in the knowledge that Mum is safe and cared for.
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Review from A Y (Daughter of Resident) published on 26 November 2024 Submitted via Website • Report
Overall Experience 4.0 out of 5
The staff at Queen Elizabeth Park Home have been so supportive of my mum who went there from hospital. They have made her welcome and are supportive of her needs encouraging her to be more mobile. My mum is now able to enjoy activities at the home.
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Review from Lindsay F (Daughter of Resident) published on 15 November 2024 Submitted via Website • Report
Overall Experience 4.0 out of 5
My Mother seems content although gets confused and has no short-term memory. Occasionally the staff seem rather stretched, especially at a weekend. Staff are on the whole very helpful and friendly and if I have a medical issue respond quickly.
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Review from Joanna Y (Daughter of Resident) published on 21 August 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
From the moment I contacted the manager I felt Daddy would be in safe hands. She was kind, caring and considerate. So too her teams. The activities were plentiful and the services were great. I have worked at all levels in the health service all my life so I know what I am looking for. For my dad, he
soon settled in the 3/52 he was there. However, at 95 and still very active he just wanted to be home. His only criticism was the team came into his room when he was in the bathroom! Many thanks.
Reply from Heather De-Ninis, Home Manager at Queen Elizabeth Park Private Care HomeThank you so much for your review, Joanna. We're glad that your dad found his stay enjoyable and that he settled in well. It's great to know that our team made a positive impression. Rest assured we always strive to respect our residents' privacy, and the team is trained to knock before entering a room. We are grateful for your feedback and wish your dad all the best back at home.
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Review from Susan C (Daughter of Resident) published on 5 June 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother required emergency respite care, the manager was able to assess her needs on the same day of admission that was required. The unit manager and staff on the ground floor have shown compassion to my mother ensuring her dignity and involvement of my mother completing a care plan addressing all
her physical and emotional needs.
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Review from Christine J (Daughter of Resident) published on 4 June 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The home is wonderful. Very professionally run. The staff are very attentive and professional. The home has really good entertainment coming to the home, which I think is wonderful. Activities are varied and well organised. I appreciate everything that management and staff are doing for my mum.
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Review from Sharon B (Daughter of Resident) published on 15 March 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Always said I would not put my parents in a home, however, after my father suffered a bleed to the brain his needs were too great to stay home. Queen Elizabeth Park though is amazing. They have taken such great care of my dad. Food is delicious, very high standard, and varied. Activities every day.
Home is clean and smells fresh. Cannot fault it. Staff are wonderful and very caring.
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Review from Julia A (Daughter of Resident) published on 22 January 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum has only been in your care for 6 weeks. Our family have been relieved to see how quickly she has settled in.
We can't thank all the lovely staff for their care and attention enough.
The activities arranged by the staff over the Xmas period were extremely varied and everyone was included.
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Review from Sue C (Daughter of Resident) published on 17 January 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Great care in a nice environment with warm and friendly staff.
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Review from J F (Wife of Resident) published on 17 January 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My husband has been in the nursing home now, just over 2 months, and seems to have settled in well.
He looks well, and the staff look after him well.
I spent a very nice Christmas time with him, and the entertainments through the season were fun.
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Review from Alison S (Daughter of Resident) published on 20 December 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Dad has been a resident at Queen Elizabeth Park for 2 years now. He says himself, it is the most wonderful place (if he can't be in his own home). He enjoys banter with the staff, likes the food and is entertained by the various events arranged for the delight of the residents.
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Review from R D (Son of Resident) published on 18 December 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
I have nothing but praise for Queen Elizabeth Park Care Home. The staff have all been lovely, patient and helpful.
The management and organisation team made the process of admission very easy, coordinating with the health authorities.
The rooms are clean with a view out to trees. The food is very
good. The care staff have made us very welcome and have all made time for us.
I would not hesitate to recommend the care home.
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Review from Paul B (Son of Resident) published on 18 December 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother was able to move into a ground-floor room at quite short notice at the end of November, having had a 2 week respite stay back in March. It is a huge change from living on her own at home but she has been very happy, even ringing us up one evening to say what a wonderful day she had had. The
staff are attentive and willing, and the activity programme so varied including trips out. There is a good local connection with my mother's church as well.
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Review from Ian N (Son of Resident) published on 14 December 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Our mum has been in Queen Elizabeth Park now for over 2 years and the care has been absolutely excellent throughout. Early on she struggled to settle and we found the management listened well and patiently helped her adjust. She has gone from being traumatised and anxious when she first came in to being
happy and relaxed - sleeping well and participating in a wide range of activities regularly. As a sociable person she is always surrounded by people and the staff, particularly the long-standing ones, are superb in their care.
We are so grateful that we managed to find Mum a place at Queen Elizabeth Park.
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Review from Tina J (Daughter of Resident) published on 8 September 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother's care throughout her 3 years at Queen Elizabeth Park Private Care Home has been exceptional. This review relates to my mother's last month before she sadly passed away in July 2023. The staff treated Mum as if she was their own mother, so caring and compassionate. Communication with us (her
3 daughters) was very good. A carer was with Mum as she passed away in the early hours.
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Current Review Score: 9.7 (9.722)

Overview of Review Score

The Review Score of 9.7 (9.722) out of 10 for Queen Elizabeth Park Private Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.7 out of 5 from 31 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 31 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.722 for Queen Elizabeth Park Private Care Home is calculated as follows: ( (282 Excellents x 5) + (73 Goods x 4) + (15 Satisfactorys x 3) ) ÷ 370 Ratings = 4.722
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Queen Elizabeth Park Private Care Home is based on 31 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 77 registered maximum number of service users is 15.4, which has been reached with 31 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 3 Mar 2018

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Outstanding
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (20)

Meet the Team (1)

Heather

Heather De-Ninis

Job Title: Home Manager

Heather De Ninis has a wealth of care home experience working in care for over 32 years having started her career as a carer. She has a comprehensive understanding of how care homes operate having worked in varying roles including housekeeping, catering and maintenance!

Heather says “I take immense pride in my home and the staff and am very proud of what we achieve to make the residents have a better quality of life. Queen Elizabeth Park is so unlike a typical care home – its a combination of exceptional people delivering great care, wonderful residents and their families and all in a beautiful home. I have booked my room here!”

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Queen Elizabeth Park Private Care Home to verify any information. View our terms and conditions. Queen Elizabeth Park Private Care Home has an Enhanced Service - more info.