Acorn Court Care Home

Watercolour Development, Off The Moors, Redhill RH1 2PD
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9.8 98 Reviews
  • Acorn Court Care Home, Redhill
Acorn Court Care Home provides award-winning residential, nursing, dementia and ABI care and holds platinum accreditation with the Gold Standards Framework for compassionate end-of-life care.

The skilled and longstanding care team, led by the home’s clinical manager, is dedicated to delivering loving, personalised care, tailored to each resident's unique needs and preferences. With decades of collective experience, whether providing acute clinical care, assisting with daily activities, or supporting families, the team works together to enhance the lives of their residents.

The stimulating environment promotes choice and independence, having received Highly Commended in the Dignity in Care category at the South East Great British Care Awards 2023.

Residents enjoy a varied daily schedule of meaningful activities designed to support their health and wellbeing, including music and movement sessions, art classes, and gardening club. Day trips to local places of interest on the minibus, as well as visits from entertainers, make a wish initiative, therapy animals and preschoolers affectionately known as the ‘Little Acorns’.

Set over three-floors, the spacious home offers beautifully furnished en-suite bedrooms, comfortable lounges, and a bustling bistro. Residents can relax in the on-site salon, cinema and library, as well as the landscaped gardens that wrap around the home.

Residents’ families and friends are an integral part of life at the home, attending the many parties and events throughout the year, that give Acorn Court its wonderful community-feel.

As part of Acorn Court’s commitment to providing specialist care, its expert team receives extensive on-going training, professional development and guidance so they can provide the exceptional care that residents deserve.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 86 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity
  • Convalescent Care
  • Acquired Brain Injury (ABI)
  • Day Care

Facilities

  • Own Furniture if required
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1650
  • Self-Funded Residential Dementia Care: from £1650
  • Self-Funded Nursing Care: from £1650
  • Self-Funded Nursing Dementia Care: from £1650
  • RESPITE Self-Funded Residential Care: from £1650
  • RESPITE Self-Funded Residential Dementia Care: from £1650

These prices are only a guideline, please contact Acorn Court Care Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Good to Know

Group/Owner

Person in charge

  • Paula Deadman (Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2024
  • Number of floors: 3

Room Information

  • Single Rooms (86)
  • Couples/Companion Rooms (0)

Visiting

  • Residents visitors are always welcome, with no restrictions on time/days.

Parking

  • Free on-site parking available

Acorn Court Care Home Reviews (98)

9.8

Acorn Court Care Home has a Review Score of 9.8 (9.801) out of 10, based on 18 reviews in the last 2 years.
Over all time Acorn Court Care Home has 98 reviews.

Overall Experience
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  • 18
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Date Published
  • 98
  • 8
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Reviewer Connection to Acorn Court Care Home
  • 41
  • 22
  • 10
  • 7
  • 3
  • 2
  • 2
  • 2
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  • 1
  • 1
  • 1
  • 1
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Total of 98, showing 1-20
Review from Andrea D (Wife of Resident) published on 28 August 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
It was a very difficult decision for our family to move my husband to Acorn Court. He was very aware he wasn't living at home and didn't want to be there. The day to day life there is nice and relaxed but the staff are always aware of residents needs and difficulties. The staff work well as a team.
The food, entertainment and activities are extremely good. Every member of staff - reception team, activities team, maintenance, housekeeping, management, carers and nurses cared for my husband and us as a family in a warm, kind, professional, exemplary way. They listened to us with regard to my husband's care, were prompt in responding to anything we suggested to make his life more comfortable there. Sadly my husband passed away in Acorn Court, the sympathy, understanding, respect and dignity they afforded him throughout his last days there and after he passed away was heartwarming and very moving. When I left him I knew he was in excellent caring hands. Thank you to all at Acorn Court.
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Review from Kevin B (Son of Resident) published on 16 June 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Our father was a reluctant resident but during his short time at Acorn Court he was shown exemplary care by all. The staff were courteous and caring and you felt that any suggestions made were listened to and acted upon. Any issues (of which there were few), resolved, and the end of life care was beyond
reproach. Nothing was too much trouble. Our father, and the family, were made to feel welcome, supported and respected. The range of activities both within and outside the home great.
We too would have no hesitation in recommending the home and its staff. Particular mention must go to one individual, (you know who you are!), who is an outstanding example of everything you would want from a carer for your relative at the dusk of their lives.
The communication facilitated by the home with us as a family and the GP was also good, the GP again listened to our and our father's concerns and implemented a care plan which everyone was comfortable with
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Review from Pam H (Daughter of Resident) published on 21 May 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
As a family we are so very grateful for the wonderful care, love and dignity shown to our Mum during her time at Acorn Court.
Everyone was so lovely not only to her but to us as a family. Nothing was ever too much trouble and as we got to know the staff from management, admin, receptionists, carers,
chefs, cleaners and maintenance we realised Mum had become part of a big loving family.
Despite her not wanting to join in a lot of activities she was never left out of any celebration, of which there were many. If she wouldn't go to them they brought it to her and we have some fabulous photos showing us that, with her smiling in every one so we know she was very happy there.
Unfortunately we lost Mum in April but the end of life care given was second to none and we were shown so much love and respect by all the staff.
We would not hesitate recommending Acorn Court to any family having to make the difficult decision to find a home where their loved ones will be cared for, safe and happy.
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Review from Gill M (Daughter of Resident) published on 2 May 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
It's hard to express the deep gratitude I feel for Acorn Court. Both of my parents, with very different experiences of dementia, have been cared for there at separate times and always as the unique individuals they are. The home and gardens are spotless, comfortable, and welcoming. Residents can personalise
their rooms, which really helps ease the transition. Daily care is delivered with dignity, and residents are always smartly dressed, which supports their dignity and identity. The food and range of activities are exceptional-like a five-star all-inclusive. Our mum is truly thriving. The carers are kind, attentive, and bring a lovely sense of humour to their work. It's also reassuring to see the same faces, thanks to strong staff retention. I wouldn't hesitate to recommend Acorn Court to any family looking for a compassionate, professional care home for their loved ones.
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Review from Daniel W (Son of Resident) published on 4 April 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
I cannot fault Acorn Court.
Not only do they take superb care of my mum, they have also taken great care of my sister and I. They appreciate that care can stretch beyond the needs of the resident.
The staff are caring, knowledgeable, professional and very very caring and kind. I can't recommend Acorn
Court highly enough.
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Review from J H (Daughter of Resident) published on 4 April 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
On each of our visits before Mum moved in, which was only a week ago, we were greeted warmly by all the members of staff that we met. All the team were knowledgeable and clearly well versed in looking after frail residents.
This is a new experience for us so we need to lean heavily on the team. All
our questions about the home, the room, activities, the arrangements with the GP etc. were handled promptly with as much clarity as was possible. Throughout our contact we felt that we could approach the team for help and not be wasting their time.
In view of Mums Dementia any change of scene is a potential challenge but she seems to have settled in quite well in the short time she has been at the home. This speaks well of how the interaction by the team has been undertaken.
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Review from P K (Son of Resident) published on 4 April 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Independent open assessment of new resident prior to admission. Calm caring environment helps to create confidence for new resident. Open access visiting encouraged. Delighted that my mother is calm, relaxed and secure in Acorn Court.
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Review from H N (Mother of Resident) published on 4 April 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Above and beyond support during an extremely difficult time. Staff support was increased and availability/ contact with the relevant staff was smooth and timely. Staff who don't even work on the same floor as 'our' floor showed care and concern, reflecting the 'family' ethos prevalent throughout the
home
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Review from Helen D (Wife of Resident) published on 19 December 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
I am very grateful for the wonderful care provided by all the staff at Acorn Court Care Home. Also, every member of the team is welcoming and cheerful, creating a very pleasant atmosphere. I noticed right from the start, the trouble and time staff took to attend to the individual needs of residents,
e.g. in the choices available at meal times.
It is difficult to find activities which interest my husband (and it is also difficult for him being the only male resident on the ground floor Dementia wing) but I am grateful for the efforts made to engage him. Also, I am aware of and thankful for the members of staff who have long conversations with him (often going around the same loop multiple times).
I am sorry that I cannot visit frequently at present (due to long-term illness), so I'm grateful my husband is being so well looked after. Thank you so much.
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Review from P M (Friend of Resident) published on 4 December 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am writing to express my sincere thanks for the professional way in which the staff of Acorn Court addressed the needs of my friend who spent her last few days in your care. I was so impressed by the compassion exhibited by every member of your team when addressing the needs of her. The respect and
understanding witnessed each day through the care and tenderness shown was so appreciated by her daughters and friends alike, who sat with her throughout the week at such a traumatic time. The sympathetic and caring approach of all staff was exemplary, reflecting the total professionalism of the team as a whole. One cannot single out one individual as they all approached their duties in a friendly caring manner which was appreciated by all. The facilities were kept to a very high standard with the rooms sympathetically furnished and kept clean and tidy. Of particular interest was the security of the floors, all protected by coded doors which ensured the safety of clients. Whilst my friend was unable to partake, it was very evident when talking to other clients how much they enjoyed their meals and appreciated the varied menu. In conclusion, whilst the week proved to be very distressing for all, through your team's positive, friendly and flexible approach you created a supportive atmosphere which was so welcomed. I have no hesitation in recommending Acorn Court and close by thanking each and every member of the team that supported both my friend and her family and friends at this distressing time. Thank you.
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Review from Anne S (Wife of Resident) published on 29 November 2024 Submitted via Website • Report
Overall Experience 4.0 out of 5
The care team are very good and I have every confidence in them. They are always welcoming and I know that my husband is, for the most part, settled and comfortable. I have two criticisms, one minor, the second more serious.
The minor one relates to the fact that I'm usually offered a drink when I
visit; tea or coffee which is often accompanied with cake or biscuits which is very pleasant. Unfortunately on a number of occasions the cake has been stale, which is disappointing and one hopes that this is not the usual quality of the food that is given to the residents.
My second criticism relates to the Christmas decorations both last year and this year. Not only do I think that they are over the top, it concerns me that the cost of these decorations must be pretty high and as I, like others, am paying large sums of money for my husband's care, this does not seem right. I would like to know what percentage of the fees we pay go towards such unimportant items.
Reply from Paula Deadman, Home Manager at Acorn Court Care Home

Thank you for taking the time to leave us a review. I was so pleased to read your comments about our care team and will be delighted to pass them on. I was saddened to read your comment about our cakes and I'm sorry that you have found, on occasion, they haven't been up to our usual high standards despite them being provided fresh each day and covered. We'll look at how we can maintain their freshness more effectively. We're dedicated to creating a wonderful, welcoming home environment throughout the year to be enjoyed by our residents and their loved ones. This remains important during the festive season which can be a wonderful time to celebrate and spend time together but also, for so many, proves to be a particularly difficult time of year. Please be assured that the cost of installing our lights is minimal and comes from a separate group company budget, so funds are not taken from our residents' care fees. Please don't hesitate to chat to me if you have any concerns in the future.

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Review from Kim C (Daughter of Resident) published on 25 November 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum was moved to Acorn Court a year ago after a stay in hospital after becoming very unwell. She was unable to manage at home anymore and had become very lonely. She has settled well considering she is bed-bound.
She speaks very highly of the staff. She feels she is very well cared for and everybody
is really kind.
I am also happy with the care she receives and find the staff very helpful and willing to accommodate. Sometimes Mum isn't keen on the food but is too polite to say as she worries about offending the staff. She doesn't like red meat and although I have told the staff she often still gets given it.
Other than that I have no complaints.
It's good to see the staff wearing their name badges.
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Review from Patrick C (Son of Resident) published on 20 November 2024 Submitted via Website • Report
Overall Experience 4.0 out of 5
I have always found the care team polite, informative, kind and caring. My mother has been well cared for, this is a tremendous comfort to me and my family especially as she is receiving end-of-life care.
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Review from D M (Daughter of Resident) published on 26 July 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The care my mother receives at Acorn Court is superb. To see her smiling and enjoying all the activities, whilst being cared for by professional, kind staff is so reassuring. She is always given the option to spend time with other residents or have a quiet time on her own, always treated with respect
and given choices. She enjoys such varied outings to garden centres, and museums and is entertained frequently by the many visiting performers. Thank you Acorn Court.
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Review from Janet P (Daughter of Resident) published on 7 May 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
We are very happy with the care provided by the care home for Mum. The staff are so attentive and can’t do enough for her and the other residents. Mum says how lovely they are to her and likes having a laugh and joke with them. She is particularly fond of one member of staff in particular who is a lovely
lady and so kind to Mum. Mum doesn’t always join in the activities and can isolate herself sometimes which is a shame as the entertainment team do provide a lot of different activities and events. A particular member of staff and some of the other staff do encourage Mum to join in which we are grateful for and we are glad to see she has been going on some of the trips lately and even been joining in with the fitness classes.
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Review from Susan M (Niece of Resident) published on 17 January 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My aunt received wonderful care and nursing for the 3 years she was at Acorn Court. The staff are so patient and understanding. Very friendly and helpful. A very clean and fresh care home. Always some activity going on inside and outdoors (weather permitting). My mother was also at Acorn Court so when
my aunt had to go into a care home I didn't consider anywhere else for her.
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Review from Julian M (Son of Resident) published on 12 January 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother has been at Acorn Court for over 3 years. The care provided has been excellent. My mother`s needs have been attended to with professionalism and compassion. The staff engage and show interest and make the home a great place to be a resident and visitor. We really appreciate the work of the
staff and it is reassuring to know that my mother is safe and well cared for.
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Review from Mark F (Son of Resident) published on 11 January 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Both my parents have been residents at Acorn Court since June 2023 & have been well looked after. Unfortunately, my mother passed away just before Xmas and all the care home staff have been fantastic with how they have looked after Mum in her time with them & the compassion shown to my father & the
family.
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Review from Pam W (Daughter of Resident) published on 11 September 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother has been at Acorn Court Care Home for five years this coming October, she spent a few weeks there after being in hospital. When it came time for her to go home she decided it was where she wanted to stay!
Mum is shown care, respect and love from her ‘Acorn Court family’.
The staff are very
friendly and welcoming to visitors, it is a lovely environment to come into.
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Review from C R (Daughter of Resident) published on 5 September 2023 Submitted via Website • Report
Overall Experience 4.0 out of 5
Two years on, I continue to be pleased with the standard of care my relative receives. The management is always available to answer queries regarding care and implement any changes necessary. Staff are kind and welcoming to visitors.
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Current Review Score: 9.8 (9.801)

Overview of Review Score

The Review Score of 9.8 (9.801) out of 10 for Acorn Court Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 18 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 18 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.801 for Acorn Court Care Home is calculated as follows: ( (172 Excellents x 5) + (29 Goods x 4) + (4 Satisfactorys x 3) + (1 Very Poors x 1) ) ÷ 206 Ratings = 4.801
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Acorn Court Care Home is based on 18 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 86 registered maximum number of service users is 17.2, which has been reached with 18 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 22 Jan 2020

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (29)

Meet the Team (2)

Paula

Paula Deadman

Job Title: Home Manager Joined: 2023

Paula knew she wanted to become a nurse from the age of five when, during regular hospital visits to see her grandma, she found pleasure in delivering the water jugs and chatting to the other patients with the nurses on the ward. From then on, she knew one day she would become a nurse and that passion, to make a difference, never wavered.

Her early career saw Paula working as a pharmacy technician and in her mid-20s she made the move to return to her early love and studied to become a registered nurse.

Since then, she’s gained a wealth of experience, working as a staff nurse, sister and matron in hospitals and the community and then as a care home manager at a local nursing home. After joining our Acorn Court family as our director of nursing, Paula was then promoted to our home manager in 2024.

Mum to two sons, James and William, Paula married husband Adam in 2009 and completing their family are Elsie and Dottie, their two rescue greyhounds. Her love of baking cakes keeps Paula busy in her spare time when she particularly enjoys not only baking cakes but also decorating them into all sorts of wonderful creations!

Speaking about Acorn Court, Paula said: “Our amazing residents, their families and our team are why I love being here. Being part of our residents’ lives is such an honour and working as part of a loving team who are all there to make every day special for our residents is such a privilege.”

Ami

Ami Higgins

Job Title: Care Services Manager Joined: 2011

Ami’s journey in care began at just 15, volunteering at Acorn Court, where her mother was home manager. Inspired by her compassion and seeing the difference she made in the lives she touched, Ami knew she would follow a similar career path.


Over the past 14 years, Ami has grown from a carer to a Care Services Manager, embracing every role with love and dedication. Her commitment to resident well-being led to the creation of the award-winning ‘Little Acorns’ programme, fostering intergenerational connections. Ami is devoted to enhancing care services and empowering her team to be the best that they can be.


In her spare time, Ami loves to relax by gardening and spending time with her young family.

Frequently Asked Questions about Acorn Court Care Home

What types of Care is Acorn Court Care Home registered for?

Older Person Care, Dementia, Learning Disability / Autism, Mental Health Condition, Physical Disability & Visual / Hearing Impairment are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Acorn Court Care Home have?

There are 86 Single Rooms.

What are the Facilities & Services at Acorn Court Care Home?

Own Furniture if required, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Bar/Café, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Acorn Court Care Home to the centre of Redhill?

1.1 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Acorn Court Care Home to verify any information. View our terms and conditions. Acorn Court Care Home has an Enhanced Service - more info.