Acorn Court Care Home

Watercolour Development, Off The Moors, Redhill RH1 2PD
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9.8 102 Reviews
  • Acorn Court Care Home, Redhill
Acorn Court Care Home provides award-winning residential, nursing, dementia and ABI care and holds platinum accreditation with the Gold Standards Framework for compassionate end-of-life care.

The skilled and longstanding care team, led by the home’s clinical manager, is dedicated to delivering loving, personalised care, tailored to each resident's unique needs and preferences. With decades of collective experience, whether providing acute clinical care, assisting with daily activities, or supporting families, the team works together to enhance the lives of their residents.

The stimulating environment promotes choice and independence, having received a high commendation in the Dignity in Care category at the South East Great British Care Awards 2025, and recognised as a finalist for Care Home of the Year in the 2024 Surrey Care Awards.

Residents enjoy a varied daily schedule of meaningful activities designed to support their health and wellbeing, including music and movement sessions, art classes, and gardening club. Day trips to local places of interest on the minibus, as well as visits from entertainers, make a wish initiative, therapy animals and preschoolers affectionately known as the ‘Little Acorns’.

Set over three-floors, the spacious home offers beautifully furnished en-suite bedrooms, comfortable lounges, and a bustling bistro. Residents can relax in the on-site salon, cinema and library, as well as the landscaped gardens that wrap around the home.

Residents’ families and friends are an integral part of life at the home, attending the many parties and events throughout the year, that give Acorn Court its wonderful community-feel.

As part of Acorn Court’s commitment to providing specialist care, its expert team receives extensive on-going training, professional development and guidance so they can provide the exceptional care that residents deserve.
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Care Provided by Acorn Court Care Home

Primary Care Categories

  • Older Person Care
  • Dementia
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 86 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity
  • Convalescent Care
  • Acquired Brain Injury (ABI)
  • Day Care

Facilities

  • Own Furniture if required
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: from £1750

These prices are only a guideline, please contact Acorn Court Care Home to find out the exact price for your requirements.

Contact Acorn Court Care Home to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Contact Acorn Court Care Home to confirm what's included and get a personalised quote:

Good to Know

Group/Owner

Person in Charge

  • Paula Deadman (Manager)

Local Authority / Social Services

Admission Information

  • Mixed (no single-gender units)
  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2024
  • Number of floors: 3

Room Information

  • Single Rooms (86)
  • Couples/Companion Rooms (0)
  • Single Rooms with Ensuite Wet Room (86)

Visiting

  • Residents visitors are always welcome, with no restrictions on time/days.

Parking

  • Free on-site parking available

Acorn Court Care Home Reviews (102)

9.8

Acorn Court Care Home has a Review Score of 9.8 (9.815) out of 10, based on 19 reviews in the last 2 years.
Over all time Acorn Court Care Home has 102 reviews.

Overall Experience
  • 80
  • 18
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Date Published
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Reviewer Connection to Acorn Court Care Home
  • 43
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  • 10
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Total of 102, showing 1-20
Review from Sara M (Friend of Resident) published on 16 March 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
It was a big decision choosing a care home for a dear friend, and we are very thankful we found Acorn Court.


This modern, accessible building houses an incredibly professional, dedicated and caring team.


The management is seriously impressive - great communicators who helped us navigate the complexities

of the care system and funding options during a very difficult time. We remain immensely grateful.


The senior nursing team is superb and the level of communication excellent. They always took the time to explain what was happening, our options and decisions that had to be made. That caring ethos is evident throughout the staff - everybody we met over the weeks went about their work with a calm and caring professionalism.


Sadly our friend passed away shortly after and Acorn Court again supported us through the process, combining their knowledge with tenderness and respect.


The level of care and support provided is outstanding throughout.


Thank you Acorn Court.

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Review from Janet P (Daughter of Resident) published on 23 January 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
We are very happy with the care my mum is receiving at Acorn Court. The nurses and care staff together with the management team are very caring and attentive and mum is happy and has a good relationship with them. They are always ready to listen to concerns that you may have and do what they can to
address any worries or issues.
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Review from Gillian M (Daughter of Resident) published on 15 January 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
From the moment our mother moved in, we felt reassured that she was in the right place. The home is always beautifully clean, warm and welcoming, but it is the people who truly make it special. The team are kind, patient and compassionate, and their professionalism and knowledge - especially in caring
for those living with dementia - shines through every day.


What means the most to us is seeing how happy our mother is. She tells us she feels safe, cared for and at home, and hearing that brings us enormous comfort. There is always something for the residents to enjoy, with thoughtful activities that bring joy, purpose and connection. Knowing that she is surrounded by people who genuinely care has given our whole family real peace of mind, and for that we are deeply grateful.

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Review from Dan W (Son of Resident) published on 24 December 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Acorn Court is an incredible little community not far from Redhill that deserves all the praise and recognition it gets and more. Not only do they take incredible care of their residents but their family members too. My sister and I often get a hug from the staff when we are there! They organise so
much to keep the residents happy, it's so lovely. I cannot recommend Acorn Court highly enough
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Review from Sarah F (Daughter of Resident) published on 8 December 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My Dad has been staying at Acorn Court for nearly 18 months. Throughout this period, I have been consistently impressed by the professionalism and kindness of staff, who have tried their best to meet his needs. Because there is a stable team at Acorn Court, we have been able to get to know the staff
who regularly care for Dad, this has given me peace of mind and I am confident that he is well cared for. Dad often gets frustrated about his situation, but when I visit, all I see is people trying to do their best for him, within the given circumstances.
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Review from Stephen V (Son of Resident) published on 25 September 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
As a family we are very pleased that our Mother is cared for by such a kind, caring and knowledgeable team who go the extra mile to ensure that she is comfortable, happy and content. The team have a gentle supportive way of assisting her to always look her best. Everyone we meet greets us with a smile
and they are always approachable and helpful. We feel confident that our Mother is receiving excellent care in a beautiful well equiped nursing home. We would not hesitate to recommend Acorn Court to others who are looking for care for their loved one.
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Review from Samantha W (Daughter of Resident) published on 23 September 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Back in June 2025 we had to make the hard decision to place my Dad into nursing care. We had a family friend already in Acorn Court so knew the care home well.
The care and support given to both my Dad and all my family members exceeded all our expectations. From compassionate daily care to amazing
trips out on the homes bus for Dad. Any concerns we may initially have had were wiped away from day one.
We can not recommend Acorn Court enough to anyone looking for exceptional care for their loved one.
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Review from Andrea D (Wife of Resident) published on 28 August 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
It was a very difficult decision for our family to move my husband to Acorn Court. He was very aware he wasn't living at home and didn't want to be there. The day to day life there is nice and relaxed but the staff are always aware of residents needs and difficulties. The staff work well as a team.
The food, entertainment and activities are extremely good. Every member of staff - reception team, activities team, maintenance, housekeeping, management, carers and nurses cared for my husband and us as a family in a warm, kind, professional, exemplary way. They listened to us with regard to my husband's care, were prompt in responding to anything we suggested to make his life more comfortable there. Sadly my husband passed away in Acorn Court, the sympathy, understanding, respect and dignity they afforded him throughout his last days there and after he passed away was heartwarming and very moving. When I left him I knew he was in excellent caring hands. Thank you to all at Acorn Court.
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Review from Kevin B (Son of Resident) published on 16 June 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Our father was a reluctant resident but during his short time at Acorn Court he was shown exemplary care by all. The staff were courteous and caring and you felt that any suggestions made were listened to and acted upon. Any issues (of which there were few), resolved, and the end of life care was beyond
reproach. Nothing was too much trouble. Our father, and the family, were made to feel welcome, supported and respected. The range of activities both within and outside the home great.
We too would have no hesitation in recommending the home and its staff. Particular mention must go to one individual, (you know who you are!), who is an outstanding example of everything you would want from a carer for your relative at the dusk of their lives.
The communication facilitated by the home with us as a family and the GP was also good, the GP again listened to our and our father's concerns and implemented a care plan which everyone was comfortable with
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Review from Pam H (Daughter of Resident) published on 21 May 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
As a family we are so very grateful for the wonderful care, love and dignity shown to our Mum during her time at Acorn Court.
Everyone was so lovely not only to her but to us as a family. Nothing was ever too much trouble and as we got to know the staff from management, admin, receptionists, carers,
chefs, cleaners and maintenance we realised Mum had become part of a big loving family.
Despite her not wanting to join in a lot of activities she was never left out of any celebration, of which there were many. If she wouldn't go to them they brought it to her and we have some fabulous photos showing us that, with her smiling in every one so we know she was very happy there.
Unfortunately we lost Mum in April but the end of life care given was second to none and we were shown so much love and respect by all the staff.
We would not hesitate recommending Acorn Court to any family having to make the difficult decision to find a home where their loved ones will be cared for, safe and happy.
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Review from J H (Daughter of Resident) published on 4 April 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
On each of our visits before Mum moved in, which was only a week ago, we were greeted warmly by all the members of staff that we met. All the team were knowledgeable and clearly well versed in looking after frail residents.
This is a new experience for us so we need to lean heavily on the team. All
our questions about the home, the room, activities, the arrangements with the GP etc. were handled promptly with as much clarity as was possible. Throughout our contact we felt that we could approach the team for help and not be wasting their time.
In view of Mums Dementia any change of scene is a potential challenge but she seems to have settled in quite well in the short time she has been at the home. This speaks well of how the interaction by the team has been undertaken.
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Review from P K (Son of Resident) published on 4 April 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Independent open assessment of new resident prior to admission. Calm caring environment helps to create confidence for new resident. Open access visiting encouraged. Delighted that my mother is calm, relaxed and secure in Acorn Court.
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Review from H N (Mother of Resident) published on 4 April 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Above and beyond support during an extremely difficult time. Staff support was increased and availability/ contact with the relevant staff was smooth and timely. Staff who don't even work on the same floor as 'our' floor showed care and concern, reflecting the 'family' ethos prevalent throughout the
home
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Review from Helen D (Wife of Resident) published on 19 December 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
I am very grateful for the wonderful care provided by all the staff at Acorn Court Care Home. Also, every member of the team is welcoming and cheerful, creating a very pleasant atmosphere. I noticed right from the start, the trouble and time staff took to attend to the individual needs of residents,
e.g. in the choices available at meal times.
It is difficult to find activities which interest my husband (and it is also difficult for him being the only male resident on the ground floor Dementia wing) but I am grateful for the efforts made to engage him. Also, I am aware of and thankful for the members of staff who have long conversations with him (often going around the same loop multiple times).
I am sorry that I cannot visit frequently at present (due to long-term illness), so I'm grateful my husband is being so well looked after. Thank you so much.
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Review from P M (Friend of Resident) published on 4 December 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am writing to express my sincere thanks for the professional way in which the staff of Acorn Court addressed the needs of my friend who spent her last few days in your care. I was so impressed by the compassion exhibited by every member of your team when addressing the needs of her. The respect and
understanding witnessed each day through the care and tenderness shown was so appreciated by her daughters and friends alike, who sat with her throughout the week at such a traumatic time. The sympathetic and caring approach of all staff was exemplary, reflecting the total professionalism of the team as a whole. One cannot single out one individual as they all approached their duties in a friendly caring manner which was appreciated by all. The facilities were kept to a very high standard with the rooms sympathetically furnished and kept clean and tidy. Of particular interest was the security of the floors, all protected by coded doors which ensured the safety of clients. Whilst my friend was unable to partake, it was very evident when talking to other clients how much they enjoyed their meals and appreciated the varied menu. In conclusion, whilst the week proved to be very distressing for all, through your team's positive, friendly and flexible approach you created a supportive atmosphere which was so welcomed. I have no hesitation in recommending Acorn Court and close by thanking each and every member of the team that supported both my friend and her family and friends at this distressing time. Thank you.
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Review from Anne S (Wife of Resident) published on 29 November 2024 Submitted via Website • Report
Overall Experience 4.0 out of 5
The care team are very good and I have every confidence in them. They are always welcoming and I know that my husband is, for the most part, settled and comfortable. I have two criticisms, one minor, the second more serious.
The minor one relates to the fact that I'm usually offered a drink when I
visit; tea or coffee which is often accompanied with cake or biscuits which is very pleasant. Unfortunately on a number of occasions the cake has been stale, which is disappointing and one hopes that this is not the usual quality of the food that is given to the residents.
My second criticism relates to the Christmas decorations both last year and this year. Not only do I think that they are over the top, it concerns me that the cost of these decorations must be pretty high and as I, like others, am paying large sums of money for my husband's care, this does not seem right. I would like to know what percentage of the fees we pay go towards such unimportant items.
Reply from Paula Deadman, Home Manager at Acorn Court Care HomeThank you for taking the time to leave us a review. I was so pleased to read your comments about our care team and will be delighted to pass them on. I was saddened to read your comment about our cakes and I'm sorry that you have found, on occasion, they haven't been up to our usual high standards despite them being provided fresh each day and covered. We'll look at how we can maintain their freshness more effectively. We're dedicated to creating a wonderful, welcoming home environment throughout the year to be enjoyed by our residents and their loved ones. This remains important during the festive season which can be a wonderful time to celebrate and spend time together but also, for so many, proves to be a particularly difficult time of year. Please be assured that the cost of installing our lights is minimal and comes from a separate group company budget, so funds are not taken from our residents' care fees. Please don't hesitate to chat to me if you have any concerns in the future.
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Review from Kim C (Daughter of Resident) published on 25 November 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum was moved to Acorn Court a year ago after a stay in hospital after becoming very unwell. She was unable to manage at home anymore and had become very lonely. She has settled well considering she is bed-bound.
She speaks very highly of the staff. She feels she is very well cared for and everybody
is really kind.
I am also happy with the care she receives and find the staff very helpful and willing to accommodate. Sometimes Mum isn't keen on the food but is too polite to say as she worries about offending the staff. She doesn't like red meat and although I have told the staff she often still gets given it.
Other than that I have no complaints.
It's good to see the staff wearing their name badges.
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Review from Patrick C (Son of Resident) published on 20 November 2024 Submitted via Website • Report
Overall Experience 4.0 out of 5
I have always found the care team polite, informative, kind and caring. My mother has been well cared for, this is a tremendous comfort to me and my family especially as she is receiving end-of-life care.
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Review from D M (Daughter of Resident) published on 26 July 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The care my mother receives at Acorn Court is superb. To see her smiling and enjoying all the activities, whilst being cared for by professional, kind staff is so reassuring. She is always given the option to spend time with other residents or have a quiet time on her own, always treated with respect
and given choices. She enjoys such varied outings to garden centres, and museums and is entertained frequently by the many visiting performers. Thank you Acorn Court.
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Review from Susan M (Niece of Resident) published on 17 January 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My aunt received wonderful care and nursing for the 3 years she was at Acorn Court. The staff are so patient and understanding. Very friendly and helpful. A very clean and fresh care home. Always some activity going on inside and outdoors (weather permitting). My mother was also at Acorn Court so when
my aunt had to go into a care home I didn't consider anywhere else for her.
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Current Review Score: 9.8 (9.815)

Overview of Review Score

The Review Score of 9.8 (9.815) out of 10 for Acorn Court Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 19 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 19 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.840 for Acorn Court Care Home is calculated as follows: ( (191 Excellents x 5) + (23 Goods x 4) + (4 Satisfactorys x 3) + (1 Very Poors x 1) ) ÷ 219 Ratings = 4.84
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 4.975 Points relating to the number of positive Reviews for Acorn Court Care Home is based on 19 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 = 3.975
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 86 registered maximum number of service users is 17.2, which has been reached with 19 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 22 Jan 2020

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (31)

Meet the Team (2)

Paula

Paula Deadman

Job Title: Home Manager Joined: 2023

Paula knew she wanted to become a nurse from the age of five when, during regular hospital visits to see her grandma, she found pleasure in delivering the water jugs and chatting to the other patients with the nurses on the ward. From then on, she knew one day she would become a nurse and that passion, to make a difference, never wavered.

Her early career saw Paula working as a pharmacy technician and in her mid-20s she made the move to return to her early love and studied to become a registered nurse.

Since then, she’s gained a wealth of experience, working as a staff nurse, sister and matron in hospitals and the community and then as a care home manager at a local nursing home. After joining our Acorn Court family as our director of nursing, Paula was then promoted to our home manager in 2024.

Mum to two sons, James and William, Paula married husband Adam in 2009 and completing their family are Elsie and Dottie, their two rescue greyhounds. Her love of baking cakes keeps Paula busy in her spare time when she particularly enjoys not only baking cakes but also decorating them into all sorts of wonderful creations!

Speaking about Acorn Court, Paula said: “Our amazing residents, their families and our team are why I love being here. Being part of our residents’ lives is such an honour and working as part of a loving team who are all there to make every day special for our residents is such a privilege.”

Ami

Ami Higgins

Job Title: Care Services Manager Joined: 2011

Ami’s journey in care began at just 15, volunteering at Acorn Court, where her mother was home manager. Inspired by her compassion and seeing the difference she made in the lives she touched, Ami knew she would follow a similar career path.


Over the past 14 years, Ami has grown from a carer to a Care Services Manager, embracing every role with love and dedication. Her commitment to resident well-being led to the creation of the award-winning ‘Little Acorns’ programme, fostering intergenerational connections. Ami is devoted to enhancing care services and empowering her team to be the best that they can be.


In her spare time, Ami loves to relax by gardening and spending time with her young family.

Frequently Asked Questions about Acorn Court Care Home

What types of Care is Acorn Court Care Home registered for?

Older Person Care, Dementia, Learning Disability / Autism, Mental Health Condition, Physical Disability & Visual / Hearing Impairment are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Acorn Court Care Home have?

There are 86 Single Rooms.

What are the Facilities & Services at Acorn Court Care Home?

Own Furniture if required, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Bar/Café, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Acorn Court Care Home to the centre of Redhill?

1.1 mile(s) as the crow flies, distance by road may be significantly further.

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