Acorn Court Care Home

We are very satisfied with the care my father is receiving at Acorn Court. The care given to my father is completed with respect and dignity and the staff are all really lovely to us as a family and to his friends when we visit him. I recently joined a care plan meeting where they spent the time to listen to my questions and explain my father's situation. He is definitely in the best place in his situation.

I feel assured that my Dad is safe and cared for. It has been good to get to know the team that look after him - they understand his ways and let me know if he is unwell, or needs anything. Dad is not always an 'easy customer', but Acorn have done their best to meet his needs.

All staff are welcoming. The care staff are always helpful, and keep me updated on my Father's condition. Dad really enjoys the outings. Parking can be difficult at times, but does not cause to much of a problem

Very compassionate staffs with professional approach. Clean and well decorated interior. The staffs are always available to attend the needs of the residents and keep them engaged with activities. Manager and other care staffs are very approachable. Happy to recommend Acorn Court Redhill to friends and family.

We, as a family, would highly recommend this lovely caring Acorn Court Care Home.

It was a big decision choosing a care home for a dear friend, and we are very thankful we found Acorn Court.

This modern, accessible building houses an incredibly professional, dedicated and caring team.

The management is seriously impressive - great communicators who helped us navigate the complexities of the care system and funding options during a very difficult time. We remain immensely grateful.

The senior nursing team is superb and the level of communication excellent. They always took the time to explain what was happening, our options and decisions that had to be made. That caring ethos is evident throughout the staff - everybody we met over the weeks went about their work with a calm and caring professionalism.

Sadly our friend passed away shortly after and Acorn Court again supported us through the process, combining their knowledge with tenderness and respect.

The level of care and support provided is outstanding throughout.

Thank you Acorn Court.

We are very happy with the care my mum is receiving at Acorn Court. The nurses and care staff together with the management team are very caring and attentive and mum is happy and has a good relationship with them. They are always ready to listen to concerns that you may have and do what they can to address any worries or issues.

From the moment our mother moved in, we felt reassured that she was in the right place. The home is always beautifully clean, warm and welcoming, but it is the people who truly make it special. The team are kind, patient and compassionate, and their professionalism and knowledge - especially in caring for those living with dementia - shines through every day.

What means the most to us is seeing how happy our mother is. She tells us she feels safe, cared for and at home, and hearing that brings us enormous comfort. There is always something for the residents to enjoy, with thoughtful activities that bring joy, purpose and connection. Knowing that she is surrounded by people who genuinely care has given our whole family real peace of mind, and for that we are deeply grateful.

Acorn Court is an incredible little community not far from Redhill that deserves all the praise and recognition it gets and more. Not only do they take incredible care of their residents but their family members too. My sister and I often get a hug from the staff when we are there! They organise so much to keep the residents happy, it's so lovely. I cannot recommend Acorn Court highly enough

As a family we are very pleased that our Mother is cared for by such a kind, caring and knowledgeable team who go the extra mile to ensure that she is comfortable, happy and content. The team have a gentle supportive way of assisting her to always look her best. Everyone we meet greets us with a smile and they are always approachable and helpful. We feel confident that our Mother is receiving excellent care in a beautiful well equiped nursing home. We would not hesitate to recommend Acorn Court to others who are looking for care for their loved one.

We can not recommend Acorn Court enough to anyone looking for exceptional care for their loved one.

It was a very difficult decision for our family to move my husband to Acorn Court. He was very aware he wasn't living at home and didn't want to be there. The day to day life there is nice and relaxed but the staff are always aware of residents needs and difficulties. The staff work well as a team. The food, entertainment and activities are extremely good. Every member of staff - reception team, activities team, maintenance, housekeeping, management, carers and nurses cared for my husband and us as a family in a warm, kind, professional, exemplary way. They listened to us with regard to my husband's care, were prompt in responding to anything we suggested to make his life more comfortable there. Sadly my husband passed away in Acorn Court, the sympathy, understanding, respect and dignity they afforded him throughout his last days there and after he passed away was heartwarming and very moving. When I left him I knew he was in excellent caring hands. Thank you to all at Acorn Court.

The communication facilitated by the home with us as a family and the GP was also good, the GP again listened to our and our father's concerns and implemented a care plan which everyone was comfortable with

We would not hesitate recommending Acorn Court to any family having to make the difficult decision to find a home where their loved ones will be cared for, safe and happy.

In view of Mums Dementia any change of scene is a potential challenge but she seems to have settled in quite well in the short time she has been at the home. This speaks well of how the interaction by the team has been undertaken.

Independent open assessment of new resident prior to admission. Calm caring environment helps to create confidence for new resident. Open access visiting encouraged. Delighted that my mother is calm, relaxed and secure in Acorn Court.

Above and beyond support during an extremely difficult time. Staff support was increased and availability/ contact with the relevant staff was smooth and timely. Staff who don't even work on the same floor as 'our' floor showed care and concern, reflecting the 'family' ethos prevalent throughout the home

I am sorry that I cannot visit frequently at present (due to long-term illness), so I'm grateful my husband is being so well looked after. Thank you so much.

I am writing to express my sincere thanks for the professional way in which the staff of Acorn Court addressed the needs of my friend who spent her last few days in your care. I was so impressed by the compassion exhibited by every member of your team when addressing the needs of her. The respect and understanding witnessed each day through the care and tenderness shown was so appreciated by her daughters and friends alike, who sat with her throughout the week at such a traumatic time. The sympathetic and caring approach of all staff was exemplary, reflecting the total professionalism of the team as a whole. One cannot single out one individual as they all approached their duties in a friendly caring manner which was appreciated by all. The facilities were kept to a very high standard with the rooms sympathetically furnished and kept clean and tidy. Of particular interest was the security of the floors, all protected by coded doors which ensured the safety of clients. Whilst my friend was unable to partake, it was very evident when talking to other clients how much they enjoyed their meals and appreciated the varied menu. In conclusion, whilst the week proved to be very distressing for all, through your team's positive, friendly and flexible approach you created a supportive atmosphere which was so welcomed. I have no hesitation in recommending Acorn Court and close by thanking each and every member of the team that supported both my friend and her family and friends at this distressing time. Thank you.

My second criticism relates to the Christmas decorations both last year and this year. Not only do I think that they are over the top, it concerns me that the cost of these decorations must be pretty high and as I, like others, am paying large sums of money for my husband's care, this does not seem right. I would like to know what percentage of the fees we pay go towards such unimportant items.