Acorn Court Care Home

Watercolour Development, Off The Moors, Redhill RH1 2PD
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9.8 98 Reviews
  • Acorn Court Care Home, Redhill
Acorn Court Care Home provides award-winning residential, nursing, dementia and ABI care and holds platinum accreditation with the Gold Standards Framework for compassionate end-of-life care.

The skilled and longstanding care team, led by the home’s clinical manager, is dedicated to delivering loving, personalised care, tailored to each resident's unique needs and preferences. With decades of collective experience, whether providing acute clinical care, assisting with daily activities, or supporting families, the team works together to enhance the lives of their residents.

The stimulating environment promotes choice and independence, having received Highly Commended in the Dignity in Care category at the South East Great British Care Awards 2023.

Residents enjoy a varied daily schedule of meaningful activities designed to support their health and wellbeing, including music and movement sessions, art classes, and gardening club. Day trips to local places of interest on the minibus, as well as visits from entertainers, make a wish initiative, therapy animals and preschoolers affectionately known as the ‘Little Acorns’.

Set over three-floors, the spacious home offers beautifully furnished en-suite bedrooms, comfortable lounges, and a bustling bistro. Residents can relax in the on-site salon, cinema and library, as well as the landscaped gardens that wrap around the home.

Residents’ families and friends are an integral part of life at the home, attending the many parties and events throughout the year, that give Acorn Court its wonderful community-feel.

As part of Acorn Court’s commitment to providing specialist care, its expert team receives extensive on-going training, professional development and guidance so they can provide the exceptional care that residents deserve.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 86 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity
  • Convalescent Care
  • Acquired Brain Injury (ABI)
  • Day Care

Facilities

  • Own Furniture if required
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1650
  • Self-Funded Residential Dementia Care: from £1650
  • Self-Funded Nursing Care: from £1650
  • Self-Funded Nursing Dementia Care: from £1650
  • RESPITE Self-Funded Residential Care: from £1650
  • RESPITE Self-Funded Residential Dementia Care: from £1650

These prices are only a guideline, please contact Acorn Court Care Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Good to Know

Group/Owner

Person in charge

  • Paula Deadman (Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2024
  • Number of floors: 3

Room Information

  • Single Rooms (86)
  • Couples/Companion Rooms (0)

Visiting

  • Residents visitors are always welcome, with no restrictions on time/days.

Parking

  • Free on-site parking available

Acorn Court Care Home Reviews (98)

9.8

Acorn Court Care Home has a Review Score of 9.8 (9.801) out of 10, based on 18 reviews in the last 2 years.
Over all time Acorn Court Care Home has 98 reviews.

Overall Experience
  • 76
  • 18
  • 3
  • 0
  • 1
Date Published
  • 98
  • 8
  • 13
  • 18
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Reviewer Connection to Acorn Court Care Home
  • 41
  • 22
  • 10
  • 7
  • 3
  • 2
  • 2
  • 2
  • 2
  • 2
  • 1
  • 1
  • 1
  • 1
  • 1
Total of 98, showing 21-40
Review from J S (Wife of Resident) published on 22 August 2023 Submitted via Website • Report
Overall Experience 3.0 out of 5
Carers and nurses good although I noticed his hair was not washed very often. Wheelchair stored in ensuite so I suspect shower not used. Complex meds are managed well most of the time. Managers remote and not always supportive. My husband was admitted from hospital as an emergency respite resident following
an accident to myself. Feeling was it was just a holding operation with no input from professionals like OTs and Physios. No attempts were made to maintain some mobility as outlined in hospital discharge plan. I noticed a change in attitude from managers once I informed them we would soon cease to be able to self-fund. On attending a meeting with managers about this I felt they were not fully engaging with me but keen to get to the next meeting. In fact, it felt as if they had either double-booked or forgotten I was coming.
On a positive note, all staff were welcoming and hospitable when I visited and the home was always clean and bright.
Reply from Noelia Fernandes, Home Manager at Acorn Court Care Home

We’re so sorry you feel this way. Our focus is always on ensuring all of our residents, irrespective of whether they are staying with us for a short while or are living with us permanently, are safe, supported and encouraged to maintain their independence and appearance (both in our en-suite rooms and our adapted bathrooms), and are happy and contented. We are also committed to supporting loved ones during, what is often, a really difficult time for them. Please do get in touch with us if you would like to have a chat about your husband’s time with us, we would be happy to help.

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Review from J T (Daughter of Resident) published on 17 July 2023 Submitted via Website • Report
Overall Experience 4.0 out of 5
The staff care about their residents and they try hard to keep them engaged and active.
The care given on the day of my mother’s passing was exemplary and a great comfort to us as a family. A huge thank you to everyone.
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Review from M T (Husband of Resident) published on 14 June 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff are very friendly and caring. The premises are modern and kept very clean and tidy. I have recommended Acorn Court to many friends and will continue to do so.
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Review from Harriet K (Daughter of Resident) published on 15 May 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
I am really grateful for the excellent care and kindness that Acorn Court gave my father in the last weeks of his life. He found it difficult to hear or speak but the staff tried very hard to overcome these barriers and make him as comfortable as possible. They were also a great support to me and my
brother at this very difficult time. Every member of staff greeted us warmly on every visit and made us feel at home. Communication and quality of nursing care was excellent, we had very thorough updates on how my father had been since the previous day and we felt very involved in every decision. The consistently high performance of all the staff made it apparent that the home was very well managed.
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Review from S M (Wife of Resident) published on 9 May 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My husband, was a resident in Acorn Court for the last twelve days of his life receiving palliative care. The care and love shown by the staff to my husband and his family was exemplary and we take comfort with that memory.
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Review from Michael P (Husband of Resident) published on 16 April 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
For the past 4 years, Acorn Court Care Home have looked after my wife who has severe Dementia. During this period I have visited on a regular basis and have always found the Staff to be very caring, helpful and extremely kind in dealing with my wife’s increasingly debilitating condition. The facilities
at the Home are very good and clean and I am full of admiration in the way that Acorn Court have looked after my wife.
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Review from Sarah W (Stepdaughter of Resident) published on 14 April 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
I have found the care at Acorn Court Care Home to be consistently good over several years, including an incredibly compassionate response during the pandemic. I recently needed to visit at lunchtime but was nevertheless made very welcome. There were an impressive number of staff available to make sure
that everyone was eating well. The atmosphere is very calm and the home is incredibly well-run. I couldn't be happier with the service my relative is receiving, I always find her joyful and she is upbeat about her surroundings.
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Review from Margaret T (Wife of Resident) published on 14 April 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
I am very happy with the care my husband is given at Acorn Court Care Home. He is well cared for and usually seems to be happy. The Staff can generally make him smile even if he is in a low mood. The food is good and made suitable for his needs. There is plenty of entertainment which although now
he cannot partake in most of the activities, he still enjoys the musicians who come several afternoons each week. If he does require extra medical attention this is usually dealt with promptly.
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Review from Sarah S (Daughter of Resident) published on 12 April 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
I am very happy with the experience my father has had at Acorn Court. I know that he is safe and content. He is well cared for, he enjoys his food and his newly decorated room. The staff understand his dementia and treat him with kindness. We are given a warm welcome when we visit.
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Review from D B (Daughter of Resident) published on 12 April 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
We are very grateful to the staff at Acorn Court for the considerate, helpful and cheerful support they give to our mother. There is always a happy, positive and safe atmosphere and we are always given a warm welcome. It is comforting to know that Mum is in good hands.
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Review from C S (Daughter of Resident) published on 11 April 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum has been a resident at Acorn for thirteen months now. We are very happy that we made this decision for her as we know she is being looked after and is safe. There are so many lovely activities for the residents, the staff work really hard to entertain everyone. The staff seem so caring and although
Mum doesn't seem to know who anyone is, we are very happy that she is well looked after.
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Review from Peter S (Husband of Resident) published on 29 November 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Acorn Court Care Home was a really well-run home, with efficient and caring service. I have no negative comments to make.
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Review from A W (Husband of Resident) published on 18 May 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
My wife has been a resident at Acorn Court for nearly two years now. She is always treated kindly and patiently and is well looked after. Although she has her difficult times with her Alzheimer's, she seems settled and happy with the staff and the Home generally. I have been impressed with the way the
Home has been run during the difficult Covid19 period. In recent weeks visiting policies have changed according to conditions and I have been able to visit for longer and more satisfactory periods, often staying to lunch with my wife and helping her with with eating. She has been able to respond more positively and cheerfully as a result. It would be helpful to have a progress report occasionally, in terms of medical prognosis, caring and social aspects of my wife's residence. I would like to express my thanks and appreciation to the management and staff of Acorn Court for everything you are doing.
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Review from A H (Daughter of Resident) published on 18 May 2022 Submitted via Website • Report
Overall Experience 4.0 out of 5
I am very happy with the care provided to Mum. She is always very content when I visit and her personal care is very good - she is always wearing clean clothes and looks well cared for. There do appear to be some issues with hairdressing and chiropody at the moment, I believe mainly due to COVID, which
is outside the control of the individual care home.
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Review from L M (Daughter of Resident) published on 18 May 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
The team at Acorn Court have been amazing, they are so kind and considerate and nothing is too much trouble. My mum is there on a short term placement but we are hoping Mum will be able to stay at Acorn Court, I know when I’m not there they will look after her.
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Review from J C (Son of Resident) published on 18 May 2022 Submitted via Website • Report
Overall Experience 4.0 out of 5
I always find my mother is well cared for, physically she is always clean and comfortable and she also is given good emotional support. Her room is kept clean and comfortable. The family were very pleased to know that the staff sought specialist medical advice in medication management. As a family,
we believe that Acorn has kept us well informed regarding the safety, care and protection of its residents during the national Covid crisis.
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Review from Dorothy B (Wife of Resident) published on 7 May 2022 Submitted via Website • Report
Overall Experience 4.0 out of 5
Husband had to go in the home because of vascular dementia and Alzheimer's. The staff are very good with him and he is well looked after. The trouble is he does not want to join in things that do not help his state of mind. Makes it more difficult at the moment because of the covid still which he does
not really understand. The staff very helpful when you need to ask anything and always willing to help.
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Review from N S (Son of Resident) published on 13 January 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum is very settled after a difficult year. We had been prepared for a roller coaster ride and it is with great relief that we now see her in a routine. She tells us she is happy and well cared for. We see her treated respectfully and with great care. She is not easy and needs constant attention and
I think Acorn Court recognise her needs and get it right. The many and varied activities keep her attention and get her involved. This is great for her as she particularly loves music. We are very happy with the provision of both care and activities.
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Review from Angie B (Daughter of Resident) published on 11 January 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum became a resident after struggling to stay independent. She is over 90 and has Alzheimer's. The staff at Acorn Court welcomed her, settled her in very quickly, and have been wonderful carers since. The activities organised at the home are outstanding and have given Mum a new lease of life. I have
quite a collection of photos showing Mum dancing and laughing! Mum is now quite unwell but I have the comfort of knowing that she is in excellent hands. I am so grateful to the staff and thank them with all my heart.
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Review from Keith C (Son of Resident) published on 11 January 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
My parents have been residents in Acorn Court since March 2021 and both are very happy. My mother was released into the team's care from a period in hospital, with 24-hour nursing needs, limited mobility, and dementia, and my father decided to join her the same month, following his own dementia diagnosis.
Every team member I've met has been friendly, responsive, and kind - my parents have nothing but praise for the staff. Bedrooms and shared areas are clean and well maintained, food is well prepared, with plenty of choice. My parents enjoy the indoor creative activities and music. Fees seem reasonable, though we've not yet experienced any anniversary care plan review. Facilities are good, though during the pandemic (our only experience to date), communications can be challenging, especially out of office hours. My father has a mobile phone but unfortunately, network coverage is poor. We can communicate via email on his iPad though the WiFi/Broadband seems to struggle with video calls.
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Current Review Score: 9.8 (9.801)

Overview of Review Score

The Review Score of 9.8 (9.801) out of 10 for Acorn Court Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 18 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 18 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.801 for Acorn Court Care Home is calculated as follows: ( (172 Excellents x 5) + (29 Goods x 4) + (4 Satisfactorys x 3) + (1 Very Poors x 1) ) ÷ 206 Ratings = 4.801
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Acorn Court Care Home is based on 18 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 86 registered maximum number of service users is 17.2, which has been reached with 18 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 22 Jan 2020

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (29)

Meet the Team (2)

Paula

Paula Deadman

Job Title: Home Manager Joined: 2023

Paula knew she wanted to become a nurse from the age of five when, during regular hospital visits to see her grandma, she found pleasure in delivering the water jugs and chatting to the other patients with the nurses on the ward. From then on, she knew one day she would become a nurse and that passion, to make a difference, never wavered.

Her early career saw Paula working as a pharmacy technician and in her mid-20s she made the move to return to her early love and studied to become a registered nurse.

Since then, she’s gained a wealth of experience, working as a staff nurse, sister and matron in hospitals and the community and then as a care home manager at a local nursing home. After joining our Acorn Court family as our director of nursing, Paula was then promoted to our home manager in 2024.

Mum to two sons, James and William, Paula married husband Adam in 2009 and completing their family are Elsie and Dottie, their two rescue greyhounds. Her love of baking cakes keeps Paula busy in her spare time when she particularly enjoys not only baking cakes but also decorating them into all sorts of wonderful creations!

Speaking about Acorn Court, Paula said: “Our amazing residents, their families and our team are why I love being here. Being part of our residents’ lives is such an honour and working as part of a loving team who are all there to make every day special for our residents is such a privilege.”

Ami

Ami Higgins

Job Title: Care Services Manager Joined: 2011

Ami’s journey in care began at just 15, volunteering at Acorn Court, where her mother was home manager. Inspired by her compassion and seeing the difference she made in the lives she touched, Ami knew she would follow a similar career path.


Over the past 14 years, Ami has grown from a carer to a Care Services Manager, embracing every role with love and dedication. Her commitment to resident well-being led to the creation of the award-winning ‘Little Acorns’ programme, fostering intergenerational connections. Ami is devoted to enhancing care services and empowering her team to be the best that they can be.


In her spare time, Ami loves to relax by gardening and spending time with her young family.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Acorn Court Care Home to verify any information. View our terms and conditions. Acorn Court Care Home has an Enhanced Service - more info.