1. UK Care Home Search
  2. Care Home Groups
  3. Locations Owned by Carebase
  4. Locations Owned by Carebase in Norfolk

Care Home Owned by Carebase in Norfolk

Jobs
9.8 Group Review Score (the average from all locations with a review score)
  • Care Home Owned by Carebase in Norfolk

Only the locations & reviews in Norfolk for Carebase are showing below.

View the details of all 13 locations (with 1305 reviews) owned by Carebase

Carebase Locations in Norfolk (1)

 - Browse 1 Care Home owned by Carebase in Norfolk
List View
Map View
Sort By
Brooklands Care Home
Costessey Lane, Drayton, Norwich NR8 6HB 
9.8 87 reviews
Brooklands Care Home, Norwich, Norfolk
"Our Dad was made so welcome. He enjoyed his chats with members of staff. Also the lounge was a place he enjoyed to sit chat & laugh with…"   Read all 87 reviews
  • from £1,400 / week
  • 70 Rooms
Location Type Care Home

Brooklands Care Home provides high-quality residential, nursing, and dementia care with love, compassion, and tenderness. The skilled and experienced team takes time to gain a deep understanding ... Read more

Older Person Care Permanent Care Respite Care
  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care

Carebase Reviews in Norfolk (87)

9.8

Carebase has a Group Review Score of 9.8 (9.816) out of 10.
The Group Review Score is calculated using the average from all locations with a Review Score, and in addition 75%+ of all locations belonging to Carebase must have a Review Score.

Overall Experience
  • 71
  • 14
  • 1
  • 0
  • 1
Date Published
  • 87
  • 14
  • 17
  • 25
  • 62
Reviewer Connection to Carebase
  • 34
  • 23
  • 7
  • 6
  • 3
  • 2
  • 2
  • 2
  • 2
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
Review of

Brooklands Care Home

from Diana B (Daughter of Resident) published on 17 April 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
From the moment we first visited Brooklands we knew this would be the best place for Mum to live for the remainder of her life. We were very impressed with the greeting we received on entry and were shona round the home and all the facilities available. Mums room was warm and cosy and had nice furniture.
We were able to take her recliner chair in which was nice for her to have something familiar around her. Everyone we meet on our many visits was very friendly and cheerful and greeted us with a smile. The laundry service is excellant. Office staff very helpful. This would be first choice if I needed a home in the future. Thankyou to everyone
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review of

Brooklands Care Home

from Susan S (Daughter of Resident) published on 17 April 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Our Dad was made so welcome. He enjoyed his chats with members of staff. Also the lounge was a place he enjoyed to sit chat & laugh with other residents. He loved his food, he couldn't fault it. He looked forward to meal times. Our Dad was taken great care of, he said it was homely. Our family and visitors
were welcomed too. Our Dad really enjoyed his stay very much. Thank you, each and everyone!
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review of

Brooklands Care Home

from Jeanne W (Wife of Resident) published on 16 April 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Wife of Graham who attends day care twice a week. The staff always welcome Graham profusely and are so helpful. He doesn't want to join in much but they always all try to include him & talk to him, even letting him sit in the reception area a lot of the time. This care home is the only one that doesn't
have a smell of urine overlain with a flowery smell! All in all, a lovely experience for Graham & I keep my sanity!
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review of

Brooklands Care Home

from Alan S (Friend of Resident) published on 16 April 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
First visit here so based on first impression.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review of

Brooklands Care Home

from J W (Niece of Resident) published on 9 March 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
It was my second visit to the home, to visit my aunty and she does love it, also the place was emaculate, her room and the surrounding areas, furniture was lovely all matching nad the staff very welcoming & friendly. Staff came to get my aunt for lunch, which is in the communal dining room which was
lovely and clean and food looked amazing.
I will look forward to going back and visiting again.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review of

Brooklands Care Home

from J D (Niece of Resident) published on 5 March 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I loved coming to Brooklands Care Home to see my aunty it is so clean & staff are so friendly look forward to seeing you all again.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review of

Brooklands Care Home

from Paul S (Son of Resident) published on 5 March 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mum has been in Brooklands for 18 months now and is very settled. The staff are very friendly and caring and very welcoming to visitors.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review of

Brooklands Care Home

from Michael A (Son of Resident) published on 16 January 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
My Mother spent her last 2 months of life in Brooklands, having been moved there from hospital for end of life care.
The support she received from all staff was fabulous, both while she was still mobile and in the last 2 weeks, where she was largely bed bound. Staff were very friendly and attentive,
including the management team.
She was made to feel comfortable from day one and looked forward to chatting with staff and other residents.
I was able to visit any time of day, as often as I wanted and was made to feel welcome every day.
My overall impression of Brooklands is that it is so clean with very good facilities. I was also very impressed by the level of activities put on for residents, with a weekly timetable provided. Mum was really happy to learn that there was a hair salon on site, which she used regularly!
The care in her final days was also very good and Mum left us in a very dignified and painless way.
Thank you Brooklands for the excellent care.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review of

Brooklands Care Home

from Michael M (Son of Resident) published on 16 January 2026 Submitted via Website • Report
Overall Experience 4.0 out of 5
Overall home is providing a very good level of care to my father, care support is excellent as is the range of activities provided. Being predominantly female oriented residency, does present some challenges to Dad however the home has made every effort to involve him and keep him stimulated. Mobile
phone signal has been an issue at times, so quality of calls between Dad and family have not been easy. He is kept well fed and watered, though the food choices do appear somewhat bland and repetitive. He does have a medical condition which dictates what he should/should not eat and drink which I would like to see the home get on top of. Otherwise all good, room is spacious and comfortable with en-suite facilities and most importantly Dad seems settled.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review of

Brooklands Care Home

from Maggie E (Friend of Resident) published on 17 December 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Extremely satisfied and pleased with the way our friend is cared for. Reception staff always welcoming and care staff exemplary.
We've had hardly any dealings with office/management staff so cannot really comment but that's ok as they're not the ones at the coalface offering the care!
Care staff
are brilliant, going out of their way to keep residents happy and next-of-kin informed of any incident or if residents are poorly in any way which is very reassuring. Thank you all
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review of

Brooklands Care Home

from K M (Son of Resident) published on 17 December 2025 Submitted via Website • Report
Overall Experience 4.0 out of 5
Since the price rise of £100 a month there has been a shortage of staff.
Parking is also an issue as there are not enough spaces. It needs to be addressed.
My Mother gets plenty of food and overall cleanliness is good.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review of

Brooklands Care Home

from G B (Daughter of Resident) published on 15 December 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum consistently receives excellent care at Brooklands. She has been unwell during November and the staff have made sure that she has been comfortable and cared for.
Mum enjoys the range of activities, especially the craft sessions, and also enjoys the outings. She feels that her views are listened
to, in relation to her care, and her family agree.
There have been a few minor issues with staff shortages, but the general level of care is very good. All the staff work hard to make residents and families feel welcome and included.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review of

Brooklands Care Home

from L V (Daughter of Resident) published on 12 December 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Since my mother's admission to Brooklands I have been impressed with the welcome and care she has received. The staff, from the management team to those doing the caring, are helpful, positive, cheerful and efficient. I feel my mother is in a safe place and being very well cared for in a highly professional
environment.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review of

Brooklands Care Home

from Liz W (Daughter of Resident) published on 8 December 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Visited my dad today at Brooklands. As always the staff were welcoming and smiling. His care team were caring and respectful to him as usual and the reception and office efficient and helpful as they always are. Dad seemed calm and rested.
The home looked wonderful with its Christmas decorations both
inside and out. The activities were well thought out and inclusive for everyone. My dad is bed bound and can't join in with most of the daily activities but he is visited frequently by staff and checked on. A very nice lady came to give him his lunch as we were leaving.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review of

Brooklands Care Home

from Susan R (Daughter of Resident) published on 15 August 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum was a resident of this home for a month of convalescence after a month in hospital. Right from the start the staff were friendly and caring and really went out of their way to make Mum feel at home. They reassured her that she should treat her stay as her home. She was quite poorly when she
first came, unable to stand or walk, but with their help and care after a month she was able to go back to her own home. There is a lovely atmosphere at Brooklands, and plenty of staff so there was always someone at hand to help or ask questions of. The food was lovely with plenty of choice. The activities looked varied and interesting, even though Mum only participated in a few. I cannot recommend Brooklands highly enough.
Reply from Julie Robinson, Home Manager at Brooklands Care HomeThank you so much for your kind words. We always strive to ensure everyone has the best time at Brooklands. Staff are all committed to providing the best care for everyone coming to stay with us.We are so pleased that Mum enjoyed her stay with us. Thank you, Julie Robinson
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review of

Brooklands Care Home

from Caroline B (Wife of Resident) published on 15 July 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My husband spent the month of June in Brooklands, Drayton.
The care he received was amazing. The cleanliness, food, activitie were excellent.
This is a care home that is more like a hotel
Whenever I visited they acknowledged me & knew my name. Highly recommend Brooklands
Reply from Julie Robinson, Home Manager at Brooklands Care HomeThank you, We are so pleased that your husband had a good stay with us.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review of

Brooklands Care Home

from Kerry G (Friend of Resident) published on 3 July 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff at the home, both reseptionist and caring team are always friendly and helpful. The atmosphere has always been friendly and efficient. Residents are well cared for and appear to enjoy planned activities.
Reply from Julie Robinson, Home Manager at Brooklands Care HomeIt is always lovely to hear from families coming into the home. Thank you so much for the kind words, this is always lovely for staff to hear, as they do their best to ensure everyone is happy at Brooklands.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review of

Brooklands Care Home

from R S (Son of Resident) published on 17 January 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum became a resident in January 2024. Unfortunately, she was confined to bed. The staff at Brooklands Care Home were incredibly caring, Mum, myself and other family members were treated like part of the larger Brooklands family. All of Mum's needs were met, including nursing care towards the end.
If you're looking for a clean, well-managed, residential care home staffed by people who really care, then look no further.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review of

Brooklands Care Home

from Holly E (Daughter of Resident) published on 2 January 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum's been at Brooklands since 2016. I'm continually grateful we found such a lovely home for her. There's much to say about Brooklands. Standards go way beyond the usual care home when it comes to the feel of the place, the location (lovely views), activities, contemporary decor, etc. But it's the
staff that really makes it stand out. It feels like one big family. Everyone working there is kind, friendly, warm and very welcoming. Mum is very happy. Thank you all!
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review of

Brooklands Care Home

from Jackie C (Daughter of Resident) published on 2 January 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother has been a resident here for about two years. She settled in straight away, mainly because of the very friendly atmosphere and fabulous staff. She was living at home on her own and it was becoming increasingly apparent that she was having problems looking after herself because of her short-term
memory lapses. We first had carers coming in but she would only accept one lady and when she was on holiday we had a problem. So Mum came and stayed with me but that soon became difficult as we live on a first-floor flat. So the search began, we looked at several places but after a visit, Brooklands Care Home stood out from the crowd.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money

Awards / Recognitions (15)

Loading

Loading Loading

Loading

Loading

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Carebase to verify any information. View our terms and conditions. Carebase has a Platinum Service – more info.