Care Homes Owned by Carebase in Norfolk

My father was at Brooklands for 3 years. During that time we had a very positive experience. His physical health was well cared for and the staff did all they could to encourage him to engage with the activities that were going on. The staff were all very caring and made time to chat to him every day. They were also kind and caring to his family. During his last weeks he received very good care.

A safeguard incident happened at the home involving my mother's handbag & £25 which went missing. While Dean the senior care was extremely professional, taking all the details, ringing me 3 times on that day to report what action he had taken & how he had pasted the information over to managers. It is now 3 days later, without a single word from the home or manager. Since then my mother's handbag went missing and was later found hidden under the bathroom sink. Not only was £25 in notes taken but also several pound coins. I telephoned the home on Tuesday expecting to speak with the manager, who was apparently busy. I was told that staff had been searching for her money & handbag. I requested that this be reported to the local Safeguarding Team at the council in line with safeguarding policy. I have had no confirmation that this has taken place. My mother feeling safe at the home is a priority & it is appalling the way this situation has been dealt with by Brooklands Management team.

Everyone at Brooklands are lovely. Thank you all very much.

Staff ,carers always happy to help and reassure relatives and residents in a polite manner, treating with upmost respect. Taking time to make sure the residents are settled making them feel apart of a bigger family.

the care home never fails to surprise me with their care and activities they provide to their residence. they are so supportive and nothing is ever to much for them . they are always engaging with the residence and are always so upbeat in their work

We began to look for a care home for our Mother about 6 weeks ago when it became apparent she needed more support than we could provide. Brooklands stood out from all the others we visited. On our initial visit we were asked all about Mum and what she liked. We were given a comprehensive tour and all the staff were friendly and welcoming. Mum has since moved in and has settled in well. The activities are varied and tailored to residents to reflect their interests and there are regular outings too. Each time we visit we find all staff continue to be as friendly and welcoming as our first visit.

This is undoubtedly (in my view) an exemplar of care homes. My sister is currently a resident and has been treated with empathy, kindness and professionalism at all times. . The home appears to be very well run, with staff clear of their responsibilities and always showing an enormous degree of kindness and expert care. I feel that my sister is in safe environment and being cared for at the highest standard. When you do not live locally and can only visit once or twice a week that is extremely reassuring. The whole approach seems to me to be 'do as you would be done by' and staff appearing take into account individual needs of each resident and caring for them as if they are their own family. This is in my view an excellent and well run care home

From the moment we first visited Brooklands we knew this would be the best place for Mum to live for the remainder of her life. We were very impressed with the greeting we received on entry and were shona round the home and all the facilities available. Mums room was warm and cosy and had nice furniture. We were able to take her recliner chair in which was nice for her to have something familiar around her. Everyone we meet on our many visits was very friendly and cheerful and greeted us with a smile. The laundry service is excellant. Office staff very helpful. This would be first choice if I needed a home in the future. Thankyou to everyone

Our Dad was made so welcome. He enjoyed his chats with members of staff. Also the lounge was a place he enjoyed to sit chat & laugh with other residents. He loved his food, he couldn't fault it. He looked forward to meal times. Our Dad was taken great care of, he said it was homely. Our family and visitors were welcomed too. Our Dad really enjoyed his stay very much. Thank you, each and everyone!

Wife of Graham who attends day care twice a week. The staff always welcome Graham profusely and are so helpful. He doesn't want to join in much but they always all try to include him & talk to him, even letting him sit in the reception area a lot of the time. This care home is the only one that doesn't have a smell of urine overlain with a flowery smell! All in all, a lovely experience for Graham & I keep my sanity!

First visit here so based on first impression.

I will look forward to going back and visiting again.

I loved coming to Brooklands Care Home to see my aunty it is so clean & staff are so friendly look forward to seeing you all again.

Mum has been in Brooklands for 18 months now and is very settled. The staff are very friendly and caring and very welcoming to visitors.

Thank you Brooklands for the excellent care.

Overall home is providing a very good level of care to my father, care support is excellent as is the range of activities provided. Being predominantly female oriented residency, does present some challenges to Dad however the home has made every effort to involve him and keep him stimulated. Mobile phone signal has been an issue at times, so quality of calls between Dad and family have not been easy. He is kept well fed and watered, though the food choices do appear somewhat bland and repetitive. He does have a medical condition which dictates what he should/should not eat and drink which I would like to see the home get on top of. Otherwise all good, room is spacious and comfortable with en-suite facilities and most importantly Dad seems settled.

Care staff are brilliant, going out of their way to keep residents happy and next-of-kin informed of any incident or if residents are poorly in any way which is very reassuring. Thank you all

My Mother gets plenty of food and overall cleanliness is good.

There have been a few minor issues with staff shortages, but the general level of care is very good. All the staff work hard to make residents and families feel welcome and included.

Since my mother's admission to Brooklands I have been impressed with the welcome and care she has received. The staff, from the management team to those doing the caring, are helpful, positive, cheerful and efficient. I feel my mother is in a safe place and being very well cared for in a highly professional environment.