Care Home Owned by Carebase in Norfolk

including the management team.
She was made to feel comfortable from day one and looked forward to chatting with staff and other residents.
I was able to visit any time of day, as often as I wanted and was made to feel welcome every day.
My overall impression of Brooklands is that it is so clean with very good facilities. I was also very impressed by the level of activities put on for residents, with a weekly timetable provided. Mum was really happy to learn that there was a hair salon on site, which she used regularly!
The care in her final days was also very good and Mum left us in a very dignified and painless way.
Thank you Brooklands for the excellent care.

phone signal has been an issue at times, so quality of calls between Dad and family have not been easy. He is kept well fed and watered, though the food choices do appear somewhat bland and repetitive. He does have a medical condition which dictates what he should/should not eat and drink which I would like to see the home get on top of. Otherwise all good, room is spacious and comfortable with en-suite facilities and most importantly Dad seems settled.

are brilliant, going out of their way to keep residents happy and next-of-kin informed of any incident or if residents are poorly in any way which is very reassuring. Thank you all

to, in relation to her care, and her family agree.
There have been a few minor issues with staff shortages, but the general level of care is very good. All the staff work hard to make residents and families feel welcome and included.

environment.

inside and out. The activities were well thought out and inclusive for everyone. My dad is bed bound and can't join in with most of the daily activities but he is visited frequently by staff and checked on. A very nice lady came to give him his lunch as we were leaving.

first came, unable to stand or walk, but with their help and care after a month she was able to go back to her own home. There is a lovely atmosphere at Brooklands, and plenty of staff so there was always someone at hand to help or ask questions of. The food was lovely with plenty of choice. The activities looked varied and interesting, even though Mum only participated in a few. I cannot recommend Brooklands highly enough.

If you're looking for a clean, well-managed, residential care home staffed by people who really care, then look no further.

staff that really makes it stand out. It feels like one big family. Everyone working there is kind, friendly, warm and very welcoming. Mum is very happy. Thank you all!

memory lapses. We first had carers coming in but she would only accept one lady and when she was on holiday we had a problem. So Mum came and stayed with me but that soon became difficult as we live on a first-floor flat. So the search began, we looked at several places but after a visit, Brooklands Care Home stood out from the crowd.

we would not hesitate in recommending Brooklands to anyone in need of care for a friend or family member.

now and again if they could be free of charge, as happens in some care homes, given the overall cost of staying in Brooklands Care Home.
There have been a few occasions when parking has been a problem.

same few people. I'd like to see more done to see the others involved, more encouragement to get them involved. Apart from that one aspect, we are so happy that we found you for Mum.

able to achieve this with the help of your team. Thank you.