Alderwood Care Home, Colchester, Essex
Alderwood Care Home, Colchester, Essex
Alderwood Care Home, Colchester, Essex

Alderwood Care Home is a modern, purpose-built development from Carebase, designed to suit a wide range of care needs, including residential, nursing and also dementia care.

The home's hard-working and professional team look to combine high standards of care and the latest in health technology with a friendly and attentive outlook that suit all personal needs.

All residents are treated as the individuals they deserve to be, with families and loved ones also made to feel welcome to visit the home and to join in with any of the activities that happen to be scheduled.

Group: Carebase Ltd

Person in charge: Nikki Leaney (Manager)

Local Authority / Social Services: Essex County Council (click for contact details)

Type of Service: Care Home with nursing – Privately Owned , Registered for a maximum of 65 Service Users

Registered Care Categories*: Dementia • Old Age

Admission Information: Ages 65+.

Single Rooms: 65

Shared Rooms: 0

Rooms with ensuite WC: 65

Facilities & Services: Palliative Care • Day Care • Respite Care • Convalescent Care • Own GP if required • Smoking not permitted • Lift • Wheelchair access • Gardens for residents • Bar/Cafe on premises • Television point in own room

Latest Care Quality Commission* Report on Alderwood Care Home: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Bed Vacancies

Please Contact Us for Latest Vacancies

Reviews

9.6 Alderwood Care Home has a Review Score of 9.6 (9.580)

The Review Score of 9.6 (maximum of 10) for Alderwood Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5 out of 5 from 12 Reviews over all time. This Average Rating is also the rating value for Alderwood Care Home in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 4.6 out of 5 from 8 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.965 for Alderwood Care Home is calculated as follows: ( (139 Excellents x 5) + (3 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 143 Ratings = 4.965

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    The 4.615 Points relating to the number of positive Reviews for Alderwood Care Home is based on 8 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 13 positive Reviews (65 registered maximum number of service users ÷ 5). 8 Reviews ÷ 13 Target = 0.615

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    12
  • Good
    0
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Alderwood Care Home?

  • Extremely LIKELY
    12
  • Likely
    0
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Alderwood Care Home

  • Daughter of Resident/Service User
    6
  • Daughter-in-law of Resident/Service User
    1
  • Father of Resident/Service User
    1
  • Friend of Resident/Service User
    1
  • Resident / Service User
    1
  • more

Both my parents are in Alderwood. Mum died in January and the care she was given was fantastic. Now Dad is alone, the staff have gone into overdrive and are so kind, caring and understanding with him. I love this place. The staff are all amazing, from the manager down to the kitchen staff and cleaners. They should be paid footballers' salaries. I have no idea how they do it.

How likely would you be to recommend Alderwood Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

We looked at many homes before choosing Alderwood and my father was adamant only Alderwood would do after visiting and meeting the manager and the home.
This was still a frightening process for me and my father, "the unknown".
But the transition was so smooth, now a few weeks on, my father receives absolutely wonderful care and compassion and truly feels he has made the right decision.
All our stress and worries have gone - could not be happier.

How likely would you be to recommend Alderwood Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My mum was unfortunate to have only lived at Alderwood for just seven weeks before sadly passing away. The love and care she received from the moment she moved in was excellent and with encouragement from the staff, she regained her enthusiasm to join in all activities on offer.
I would highly recommend Alderwood to anybody in need of an excellent care home. All staff are so dedicated to their profession.

How likely would you be to recommend Alderwood Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Alderwood is superb, I feel like I am treated like one of the family. Wonderful carers and nurses always ready to help and support me.

How likely would you be to recommend Alderwood Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My Mother-in-law has been engulfed by the tenderest loving kindness imaginable. She is fading from this world in deepest comfort; her every need is catered for, ten times over. The nursing staff are gentle and professional; they are knowledgeable and up to date with all treatments; physical, medical and phycological.
It is always a pleasure to come to Alderwood, visitors are welcomed warmly and always well informed.

How likely would you be to recommend Alderwood Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

The staff are very, very helpful.
Always polite and always ready to help or to talk to you.

How likely would you be to recommend Alderwood Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

The home is lovely and it is hard to find fault with anything at all. The staff are kind, caring and nothing is too much trouble.
The home is spotless and I would just like to say that now at this time of year how much hard work has gone into making Christmas as nice as possible.

How likely would you be to recommend Alderwood Care Home? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Satisfactory

Staff: Excellent

Activities: Good

Management: Excellent

Rooms: Excellent

Value for Money: Excellent

My mother has vascular dementia and I needed help to look after her. The manager offered to take my mother for day care. Firstly one day a week, then two and now every day until a room becomes available. The staff are exceptional, they really care about my mother and cater to her every need. Nothing is too much trouble and my mother is always happy to come each morning and always has good days at Alderwood Care Home. I am just waiting for the call to say she can become a resident which I am sure she will love!

How likely would you be to recommend Alderwood Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I am writing to bring your attention to the excellent care my mother received whilst a resident at Alderwood Care Home, Essex. Alderwood had been mum's home for nearly 3 years and we have always thought that we were lucky to find such a place. What attracted us to Alderwood was not just the facilities (which are excellent), it was the friendliness, the fact that Mum could get up when she wanted and go to bed when she wanted and particularly, that she was free to wander and not herded into a lounge. Each day there was always something happening and even between activities/evens there was music playing and residents interacting. It is striking to us that everybody, irrespective of their job, interacts, cares and treats the residents with respect. We believe this is down to the Manager and the senior staff's leadership style, creating a strong team with all the skills needed to ensure a caring and safe environment. One of the carers described working at Alderwood as being part of a family and looking back, it is this that probably makes it so special. We were always happy with mum's care, however we cannot describe how wonderful it was in her last few days. The number of people who came in to see her, each genuinely sad, was very comforting. In Mum's last few years when she felt strongly about something she would throw her drink over someone - this must have been a challenge. This was not in Mum's nature before the dementia and the way the staff coped with it was admirable. There were two carers who proudly said they thought they were the only two not to have received the drink!. The care that everyone gave us during those last few days was "over and above" and very comforting. Obviously we knew the day staff but had not had much contact with the night staff until those last few nights - they were also very friendly and helpful and it was apparent that they had also cared for Mum and knew her personality. Mum's funeral cortege left from the home and we returned there to celebrate her life. This eased the stress of organising/celebrating mum's life, the room was beautifully but subtly decorated, the food was lovely and the staff who helped were welcoming and thoughtful. Mum's carers popped down to see us and pay their respects to Mum and again I cannot say how comforting it was for us in such a relaxed atmosphere and also comforting for Mum's family (who travelled some distance) to see where she had lived and the care she had received. So, we would like to thank everyone at Alderwood who make it such a special place; we cannot name one individual as there are so many who were outstanding in their care of Mum and us.

How likely would you be to recommend Alderwood Care Home? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

My dad received excellent care at Alderwood from the start to end of life. I cannot praise the home enough. We looked at other homes prior to choosing Alderwood - and the only one for us was Alderwood and never regret the decision.

How likely would you be to recommend Alderwood Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

It was a difficult decision for myself, brother and sisters to find accommodation that would care for my dad especially facing the fact he would not come home again. Staff at Alderwood surpassed our expectations - dad was happy and staff made every effort to make him feel comfortable, fixing up his room, telly, pictures making it feel homely. There was a smile on his face when the staff came in the room and knew he could have between banter, between especially the manager and staff at the home. Chef done very well with the food. The staff were with dad right up until the end. Thank you for the excellent care we as a family highly recommend.

How likely would you be to recommend Alderwood Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I could not possibly fault the care home.

How likely would you be to recommend Alderwood Care Home? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

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Awards / Recognitions

April 2017

Top 20 Mid-size Care Home Groups 2017

Recipient: Carebase Ltd

Date: Saturday 01 Apr 2017

more details

February 2016

July 2014

June 2013

Job Vacancies

Staff Profiles

Nikki

Nikki Leaney

Job Title: Home Manager

Description:

Nikki has been qualified as a nurse for over 30 years, with 23 years of experience in specialised care for the elderly in the private sector.

“Every day I feel lucky to be in a profession that I truly love and to be part of so many people’s lives. I’ve had so many heart-warming and humbling experiences over the years with some truly amazing rewards.”

Care Home Idol 2016

There are currently no Care Home Idol entrants who have performed at Alderwood Care Home