Alderwood Care Home

39 Essex Hall Road, Colchester CO1 1ZP

Alderwood Care Home is a modern, purpose-built development from Carebase, designed to suit a wide range of care needs, including residential, nursing and also dementia care.

The home's hard-working and professional team look to combine high standards of care and the latest in health technology with a friendly and attentive outlook that suit all personal needs.

All residents are treated as the individuals they deserve to be, with families and loved ones also made to feel welcome to visit the home and to join in with any of the activities that happen to be scheduled.

Group: Carebase Ltd

Person in charge: Nikki Leaney (Manager)

Local Authority / Social Services: Essex County Council (click for contact details)

Type of Service: Care Home with nursing – Privately Owned , Registered for a maximum of 65 Service Users

Registered Care Categories*: Dementia • Old Age

Admission Information: Ages 65+.

Single Rooms: 65

Shared Rooms: 0

Rooms with ensuite WC: 65

Facilities & Services: Palliative Care • Day Care • Respite Care • Convalescent Care • Own GP if required • Smoking not permitted • Lift • Wheelchair access • Gardens for residents • Bar/Cafe on premises • Television point in own room

Latest Care Quality Commission* Report on Alderwood Care Home: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Overview

The Review Score of 9.9 (maximum of 10) for Alderwood Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 24 Reviews over all time. This Average Rating is also the rating value for Alderwood Care Home in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 5 out of 5 from 16 positive Reviews in the last 12 months.

Detailed Breakdown

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.916 for Alderwood Care Home is calculated as follows: ( (265 Excellents x 5) + (20 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 287 Ratings = 4.916

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 5 Points relating to the number of positive Reviews for Alderwood Care Home is based on 16 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 13 positive Reviews (65 registered maximum number of service users ÷ 5). 16 Reviews ÷ 13 Target Reached = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

9.9 Alderwood Care Home has a Review Score of 9.9 (9.916) from 24 Reviews


Average Ratings

  • Excellent
    24
  • Good
    0
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Alderwood Care Home?

  • Extremely LIKELY
    24
  • Likely
    0
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Alderwood Care Home

  • Daughter of Resident/Service User
    16
  • Son of Resident/Service User
    2
  • Daughter-in-law of Resident/Service User
    1
  • Friend of Resident/Service User
    1
  • Husband of Resident/Service User
    1
  • more

What an amazing place. The dedication, compassion and level of care is outstanding.
During a difficult few months, seeing my father passing and my mother moving into Alderwood, the care for my mother and support for the family has been fantastic.
A really 'homely' feel and great activities for families to get involved with as well.
Very highly recommended.

How likely would you be to recommend Alderwood Care Home? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   5 out of 5

We could not have found a better place for Mum to reside.
The care is awesome, always activities taking place and the support is incredible.
Hats off to Alderwood!
Incredible place.

How likely would you be to recommend Alderwood Care Home? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   5 out of 5

I cannot speak highly enough of Alderwood Care Home. The staff work tirelessly to fulfil every need and the atmosphere is positive and upbeat. My brother arrived eight months ago in poor health and depressed. He is now restored to his old self with all his medical needs met and his spirits are restored also. There is such a lot going on at Alderwood and it is so nice to see the whole family involved, like the fireworks party in November last with live music and BBQ. The staff worked so hard and it was wonderful. The manager deserves an outstanding rating.

How likely would you be to recommend Alderwood Care Home? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   4.6 out of 5

Our mum was very poorly on admission in April 2016, she has been given the quality of life where she had none before. She has been exposed to loving care that I would not have thought possible, and her family have been treated with enormous kindness too.
Her carers have become her (and our) friends to whom we are eternally grateful.

How likely would you be to recommend Alderwood Care Home? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   5 out of 5

Mum has been living here since the beginning of the year. She loves it and is so much happier. The team at Alderwood are so committed and caring. Nothing is too much trouble. So many activities and family participation. Very happy and would recommend.

How likely would you be to recommend Alderwood Care Home? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   5 out of 5

We have never seen our Mum so happy. She has settled so well at Alderwood and it is so nice to come and visit to see her happy and laughing.

How likely would you be to recommend Alderwood Care Home? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   5 out of 5

The staff have looked after my wife so well. They react very quickly to her needs and are loving, patient and kind. Everything is done in a calm atmosphere with lots of activities which are great fun. Nothing is too much trouble for the staff no matter what their job is. Everyone makes Alderwood a happy place to live in.

How likely would you be to recommend Alderwood Care Home? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   4.8 out of 5

Since my mother moved into Alderwood I have found management and staff helpful, caring towards residents and their families. The home provides much stimulation to residents, both mentally and physically. Entertainment and trips out in the community. Music and signing are very popular and plays an important part in their lives, prompting memories of their younger days. There is a hair salon - My Mum loves her hair done, puts a smile on her face. I love the beautiful garden - a gardening club for those who enjoy this activity. All I can say is thank you for making such a difference to my mother's life. Love you all.

How likely would you be to recommend Alderwood Care Home? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   4.9 out of 5

Alderwood is a bright and welcoming place, with modern rooms and all facilities (lounge, library, beauty salon, large garden). The carers and managers are excellent - both professional and kind. There is a lot of laughter. I could not ask for better care for my mother.

How likely would you be to recommend Alderwood Care Home? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   4.9 out of 5

My mother has been a ground floor resident for 5 years and all through this time her care has been exemplary. Words cannot fully express my enduring admiration for the staff who have cared for my mother. The atmosphere is very calm and ordered and this only happens when a home is run efficiently from the top down. Every single carer is a star and the manager and assistant manager are ever present but never intrusive. When I am 80 I am going in and expect to have a good time on all the trips and activities!

How likely would you be to recommend Alderwood Care Home? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   4.7 out of 5

My mother has been a resident at Alderwood Care Home Colchester for the past five months and we are delighted with the superb care given to all the residents there. The staff are all trained with no agency staff which gives important continuity.
All the staff, from the manager down, are very friendly and caring and engage with the residents all the time and care about their families too, who are always welcome.
It is so good to know our mother is happy and so well looked after and with different activities and outings to enjoy.

How likely would you be to recommend Alderwood Care Home? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   4.9 out of 5

My mother can be a "difficult" person sometimes. I have observed only patience and kindness to her, always allowing her to be herself. Solutions are found to any problems and the family kept informed of any problems, health issues etc as appropriate.

My mother is as happy and contented as she is ever likely to be because of the care and support given. I can sleep at night knowing she is safe and cared for.

How likely would you be to recommend Alderwood Care Home? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   4.6 out of 5

Since looking mum at the start of the year, both parents were in Alderwood, the staff have been so understanding and helpful with dad.

How likely would you be to recommend Alderwood Care Home? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   5 out of 5

I have complete peace of mind about my father's care and wellbeing. He and I both trust the staff who are well trained, caring and friendly - you couldn't find a better home to place a precious relative.

How likely would you be to recommend Alderwood Care Home? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   5 out of 5

We looked at many homes before choosing Alderwood and my father was adamant only Alderwood would do after visiting and meeting the manager and the home.
This was still a frightening process for me and my father, "the unknown".
But the transition was so smooth, now a few weeks on, my father receives absolutely wonderful care and compassion and truly feels he has made the right decision.
All our stress and worries have gone - could not be happier.

How likely would you be to recommend Alderwood Care Home? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   5 out of 5

My mum was unfortunate to have only lived at Alderwood for just seven weeks before sadly passing away. The love and care she received from the moment she moved in was excellent and with encouragement from the staff, she regained her enthusiasm to join in all activities on offer.
I would highly recommend Alderwood to anybody in need of an excellent care home. All staff are so dedicated to their profession.

How likely would you be to recommend Alderwood Care Home? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   5 out of 5

Alderwood is superb, I feel like I am treated like one of the family. Wonderful carers and nurses always ready to help and support me.

How likely would you be to recommend Alderwood Care Home? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   5 out of 5

The staff are very, very helpful.
Always polite and always ready to help or to talk to you.

How likely would you be to recommend Alderwood Care Home? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   5 out of 5

The home is lovely and it is hard to find fault with anything at all. The staff are kind, caring and nothing is too much trouble.
The home is spotless and I would just like to say that now at this time of year how much hard work has gone into making Christmas as nice as possible.

How likely would you be to recommend Alderwood Care Home? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Rooms

Value for Money

Average Rating:   4.7 out of 5

My mother has vascular dementia and I needed help to look after her. The manager offered to take my mother for day care. Firstly one day a week, then two and now every day until a room becomes available. The staff are exceptional, they really care about my mother and cater to her every need. Nothing is too much trouble and my mother is always happy to come each morning and always has good days at Alderwood Care Home. I am just waiting for the call to say she can become a resident which I am sure she will love!

How likely would you be to recommend Alderwood Care Home? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   5 out of 5

I am writing to bring your attention to the excellent care my mother received whilst a resident at Alderwood Care Home, Essex. Alderwood had been mum's home for nearly 3 years and we have always thought that we were lucky to find such a place. What attracted us to Alderwood was not just the facilities (which are excellent), it was the friendliness, the fact that Mum could get up when she wanted and go to bed when she wanted and particularly, that she was free to wander and not herded into a lounge. Each day there was always something happening and even between activities/evens there was music playing and residents interacting. It is striking to us that everybody, irrespective of their job, interacts, cares and treats the residents with respect. We believe this is down to the Manager and the senior staff's leadership style, creating a strong team with all the skills needed to ensure a caring and safe environment. One of the carers described working at Alderwood as being part of a family and looking back, it is this that probably makes it so special. We were always happy with mum's care, however we cannot describe how wonderful it was in her last few days. The number of people who came in to see her, each genuinely sad, was very comforting. In Mum's last few years when she felt strongly about something she would throw her drink over someone - this must have been a challenge. This was not in Mum's nature before the dementia and the way the staff coped with it was admirable. There were two carers who proudly said they thought they were the only two not to have received the drink!. The care that everyone gave us during those last few days was "over and above" and very comforting. Obviously we knew the day staff but had not had much contact with the night staff until those last few nights - they were also very friendly and helpful and it was apparent that they had also cared for Mum and knew her personality. Mum's funeral cortege left from the home and we returned there to celebrate her life. This eased the stress of organising/celebrating mum's life, the room was beautifully but subtly decorated, the food was lovely and the staff who helped were welcoming and thoughtful. Mum's carers popped down to see us and pay their respects to Mum and again I cannot say how comforting it was for us in such a relaxed atmosphere and also comforting for Mum's family (who travelled some distance) to see where she had lived and the care she had received. So, we would like to thank everyone at Alderwood who make it such a special place; we cannot name one individual as there are so many who were outstanding in their care of Mum and us.

How likely would you be to recommend Alderwood Care Home? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   4.9 out of 5

My dad received excellent care at Alderwood from the start to end of life. I cannot praise the home enough. We looked at other homes prior to choosing Alderwood - and the only one for us was Alderwood and never regret the decision.

How likely would you be to recommend Alderwood Care Home? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   5 out of 5

It was a difficult decision for myself, brother and sisters to find accommodation that would care for my dad especially facing the fact he would not come home again. Staff at Alderwood surpassed our expectations - dad was happy and staff made every effort to make him feel comfortable, fixing up his room, telly, pictures making it feel homely. There was a smile on his face when the staff came in the room and knew he could have between banter, between especially the manager and staff at the home. Chef done very well with the food. The staff were with dad right up until the end. Thank you for the excellent care we as a family highly recommend.

How likely would you be to recommend Alderwood Care Home? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   5 out of 5

I could not possibly fault the care home.

How likely would you be to recommend Alderwood Care Home? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   4.9 out of 5

Submit a Review for Alderwood Care Home

    • We welcome residents/service users and their family/friends to submit reviews to carehome.co.uk

    • This is not a formal complaint procedure or to be used for allegations of negligence, abuse or criminal activity. If you wish to make a complaint or have a serious allegation of negligence, please refer to the procedures on our complaints page.

Your Contact Details

Please provide your details as we may contact you to verify this review. Reviews cannot be submitted anonymously. Your details may be passed to the care provider or to its service provider handling reviews but not to any other third party. They will not be published. Please enter your own personal email address (the email of the care provider will not be accepted).

Your Review & Rating

This information will be published on the website, the care provider website and potentially on selected websites/social media. Before publication, we check that all reviews comply with our Review Policy and we show all reviews to care providers. It can take up to 30 days for a review to be published or deemed non-compliant.


(Please edit if you wish, but it is now our policy not to publish the surname of the reviewer)

(Please note we only accept reviews from the connections displayed in the drop down. We do NOT accept reviews from staff or people with a professional connection with the care home/service)

Extremely UNLIKELY

Unlikely

Neither Unlikely or Likely

Likely

Extremely LIKELY

Don't know

Please do not use names and enter a minimum of 100 and maximum of 1,000 characters - Currently 0 characters.
Reviews must comply with our Review Policy Content Standards (eg are relevant, informative, civil and do not contain allegations of abuse, negligence or criminal activity).

Please complete each of the following options

I certify this is my genuine opinion and in submitting it I agree to the terms and conditions on carehome.co.uk/terms.
Please view our Review Policy and our Privacy Policy to see how your review and personal details will be processed.
Please note we have zero tolerance for fraudulent reviews, for more info please refer to the Fraudulent Reviews section in our Review Policy

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions

February 2018

Top 20 Mid-size Care Home Groups 2018

Recipient: Carebase Ltd

Date: Thursday 01 Feb 2018

more details

April 2017

Top 20 Mid-size Care Home Groups 2017

Recipient: Carebase Ltd

Date: Saturday 01 Apr 2017

more details

February 2016

July 2014

June 2013

Job Vacancies

Staff Profiles

Nikki

Nikki Leaney

Job Title: Home Manager

Description:

Nikki has been qualified as a nurse for over 30 years, with 23 years of experience in specialised care for the elderly in the private sector.

“Every day I feel lucky to be in a profession that I truly love and to be part of so many people’s lives. I’ve had so many heart-warming and humbling experiences over the years with some truly amazing rewards.”

Care Home Idol 2016

There are currently no Care Home Idol entrants who have performed at Alderwood Care Home