Alderwood Care Home

Today, I write with the experience of my Mother being a resident for 10 years at Alderwood Care Home, that the constant loving care she receives is as fresh today as it was on her first day. Alderwood Care Home and all the care staff have given her these 10 extra years and she’s still going strong, our family are grateful that she has met her 4 great grandchildren and seen them grow and progress, this definitely wouldn't have happened without Alderwood Care Home. Thank you everyone

Consistently excellent, Alderwood Care Home provides first class care for my elderly and disabled Mother. My family and I know she is receiving the best care in a home led by a remarkable manager who always goes the extra mile. Thank you.

I find the staff at Alderwood Care Home welcoming and helpful whenever I visit. The care Alderwood provides for its residents is first class. Activities and external visits when circumstances permit is greatly enjoyed, birthdays are never missed and made special. I am told the food is enjoyable and varied and special and if withdrawal symptoms occur special requests e.g., a Chinese can be catered for. Having an on-site hairdresser is another distinct advantage. The cleaners are to be complimented Alderwood Care Home is always spotless which is reflected in the excellent air quality. Residential care is expensive but when compared objectively Alderwood Care Home is good value for money, in my opinion, the on-site management and staff are to be complimented on the quality of care they provide.

I cannot fault the care shown to my mother in her three years at Alderwood Care Home. The attention, medical support, kindness, and patience involved have been given unstintingly and freely. I am so glad that Mum entered this care home when she did.

My mother joined my father at Alderwood Care Home for the last few months of her life. The end-of-life care support could not have been better. The staff were respectful and attentive. They made it easy for the whole family to spend quality time with Mum. She passed peacfully. You have a wonderful team and we were so grateful that Mum and Dad were together at this time.

Fantastic care home. The manager was extremely helpful with my many urgent queries. My father was moved suddenly from hospital to Alderwood (half a day earlier than anticipated) but the staff coped magnificently. I was able to visit twice a week, having Covid tests before entry was allowed. Staff were always helpful and polite. My father was treated with respect and recovered enough from a bad fall that he was able to return home after a month in Alderwood.

I arranged for my mum to go into Alderwood for 7 days while we moved house and she thoroughly enjoyed her stay. The staff were so kind and attentive and couldn't do enough for her. Her room was lovely, spotless, and comfortable. They had placed flowers in her room and even changed her television to a larger screen because her eyesight is poor. She has told me the food was wonderful and she took part in many activities and entertainment. After 7 days, her rooms at our new house were not quite ready and they were happy to accommodate her for a few more days. When I collected her to come home, they made such a fuss of her even though she had only been there 10 days. She was given a lovely bouquet of flowers and a large box of chocolates when she left. I would thoroughly recommend Alderwood and would like to give an enormous thank you to all the staff who took care of her so well.

My partner has been in this home since August 2020 to the present date. At first, I was worried if she was being looked after but soon realised after a short time I need not have worried. The staff are very caring and I'm regularly updated. The home is exceptionally clean. I would recommend this care home to anybody.

My nan sadly passed away recently after being a resident for 3 years. Our family were so touched by the mark of love and respect shown by all the staff and carers, my nan's carers came out and stood in a line and as we looked up every window and balcony had a member of the team saying their goodbyes and supporting our family. A huge thank you for everything you've done, you made the little world she was living in so much bigger for her. (All staff were wearing PPE and following social distancing guidelines).

Covid has obviously been a great challenge but we know Dad is as safe as he can be and they have good procedures in place. The care that has gone into improvements in the garden area for visiting are clear to see.

The staff can't do enough for the residents and their visitors. We were given the use of the beautiful private dining room at the weekend because the ever popular Saturday afternoon tea in the brasserie was full. We had a lovely selection of freshly made sandwiches, cakes and savouries with plenty of tea and coffee. Nothing is too much trouble.

A truly outstanding care facility. Warm, loving and respectful with an abundance of happy smiling faces led by a strong management team, all staff show love and care with a positive attitude towards the residents. I can not praise Alderwood enough, mum loved her time there. Thank you Alderwood.

I am indebted to all the staff and carers for looking after my mum so well.

Thank you all at Alderwoods.

Alderwood looked after my late mother very well indeed and were very caring. I sensed a real affection between Mum and her carers. Alderwood is both things that relatives really need - professional and kind.

My wife has had two days respite care here for one year, soon to be three days care. Excellent is the best choice of word as seen below. If you need higher praise than that, then all such words are applicable. I leave my wife on these days and I completely unwind, knowing she is in the best care. Honesty pays and I am being honest.

The whole atmosphere and way all the residents were treated seemed genuinely kind and loving and there was a real sense of freedom with confidence about safety too.

The home is very clean, very safe and very welcoming. The furnishing is modern, bright and well cared for, giving it a homely welcoming appearance it was so quiet there. No bells ringing, no shouting, just peace. Staff were all so caring to everyone and meals were good. Thank God we found it.

My father came to Alderwood Care Home after a false start in another home where the care he received was not good. Sadly his dementia was in an advanced stage by that time but the manager and her excellent team did all they could to give him the best care possible in his last few months. He was treated as was I with the greatest of dignity. The staff were so supportive in his final hours. They also hosted his wake and this was as outstanding as the loving care he had received whilst alive with you all at Alderwood. Thank you I only wish that he had been able to be cared for by you all from the start.

She likes the staff and they are very polite and helpful.