Ashbrook Court Care Home

Sewardstone Road, Waltham Abbey, London E4 7RG
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9.6 102 Reviews
  • Ashbrook Court Care Home, London
At Ashbrook Court Care Home, the compassionate team cares for their cherished residents with the same love and tenderness as shown to their own family members. The home provides person-centred residential, nursing, and dementia care in a vibrant and homely environment.

The friendly home offers comfortable en-suite bedrooms, spacious lounges, as well as a bistro, library, salon, and vintage sweet shop, all laid out in an accessible building surrounded by beautiful gardens.

Ashbrook Court is dedicated to delivering high-quality care, to achieve this, the team undertakes extensive, ongoing training and professional development.

Residents are supported to try new activities and rediscover hobbies, whilst enjoying a range of opportunities from music and movement classes and make a wish initiative, to gardening club. Underpinned by strong links to the local community, Ashbrook Court welcomes regular performers, school groups, and toddlers as part of its ‘Little Cherubs’ intergenerational project. As well as enjoying regular minibus excursions to local places of interest.

And, with soothing lighting, aromatherapy, relaxing hand massages, and sound therapy, residents can experience multi-sensory relaxation as part of a group, or in the comfort of their own bedroom, during regular Namaste Care sessions.

Residents’ families and friends play a key role in care home life and the team develops a detailed care plan in partnership with the resident and those closest to them. Families know their loved ones are being cared for by a trusted and reputable provider, with care and compassion at the forefront of all they do.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 70 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity
  • Convalescent Care
  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group/Owner

Person in charge

  • Jonathane Ribeiro (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2012

Room Information

  • Single Rooms (70)

Visiting

  • Resident's visitors are always welcome. There are no restrictions on times/days.

Parking

  • Free on-site parking is available.

Ashbrook Court Care Home Reviews (102)

9.6

Ashbrook Court Care Home has a Review Score of 9.6 (9.570) out of 10, based on 22 reviews in the last 2 years.
Over all time Ashbrook Court Care Home has 102 reviews.

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Date Published
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Reviewer Connection to Ashbrook Court Care Home
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Review from D E (Daughter of Resident) published on 15 August 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Good staff engagement with the residents, making an effort to keep them stimulated with activities and outings, engaging their brains with songs and singing. Also welcoming to family and friends, offering refreshments. The home has a transparent approach as the family has the codes to visit any time.
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Review from Gary B (Brother of Resident) published on 16 May 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Ashbrook Court is a great care home, my brother has been a resident since January 2025. All the staff, carers, admin and management have been great with my brother, cannot do enough for his him and his everyday needs, very reassuring for our family to know he's getting the best care.
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Review from Suzanne C (Daughter of Resident) published on 16 May 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother moved to Ashbrook Court following multiple medical issues , including a massive stroke, the staff were extremely welcoming and reassuring during this time of adjustment for us all, the medical care she has received is outstanding, the nursing staff are all excellent and always make time
for us to explain anything or answer questions we have And consequently my mother has been kept well, happy and comfortable
We can now rest knowing she is being so well cared for
This alongside the outstanding care staff who look after her, always with a smile for her and us . i can't fault them!!
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Review from V L (Wife of Resident) published on 16 May 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Any problems are dealt with expeditiously. The staff are very caring of individual needs. The residents are well looked after, although some of the bedrooms and the communal rooms need redecoration and updating
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Review from P D (Son of Resident) published on 9 May 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
As always the staff very caring and look after my mothers needs perfectly. I along with my sister and brother can sleep at night knowing mum is being looked after and checked on regular. The nurses always inform us on any change to mother .
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Review from V L (Daughter of Resident) published on 9 May 2025 Submitted via Website • Report
Overall Experience 4.0 out of 5
Excellent care home. Staff and Carers are always welcoming and respectful. As with anywhere there are always one or two things that could be griped about but ultimately I 100% feel confident that my dad is well looked after and cared for. Most importantly, he is treated with respect and the carers
and staff make every effort to ensure he is comfortable and happy.
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Review from Richard W (Son of Resident) published on 15 April 2025 Submitted via Website • Report
Overall Experience 2.0 out of 5
My mothers experience was not good. Following an assessment by social services, they said that interim care was a good idea and stated that Ashbrook House confirmed that they had availability. Obviously we were anxious for mum to be in a safer in environment, however it took nearly 2 weeks for them
to assess and admit her. When she arrived there she was placed in a terrible environment for her, with poor dementia patients wandering around when my mother has fully capacity. On this wing, she had strangers wandering into her 'private' room, there was loud music blaring in the corridors. She wasn't allowed to chose her own outfits, and finally, she didn't like the food. Trying to contact my mother here was very problematic, very often excuses were made, and on one occasion I was connected to a stranger. Finally we transferred mum out of here, she had no discharge papers and they had 'binned' her prescription meds, leaving her without necessary medication for 24 hours.
Reply from Jonathane Ribeiro, Home Manager at Ashbrook Court Care Home

Thank you for taking the time to leave a review and I'm sorry you felt that way. I was sad to read your thoughts and disappointed you hadn't raised your concerns before as we're always open to feedback and committed to continuous improvement to deliver exceptional care. Our residents are always encouraged to make a variety of choices including how and where they spend their time, what they eat and the clothes they wear. If someone is struggling to decide we may suggest a couple of ideas to help. We find the music in our corridors is a welcomed feature as it's made up of our residents' favourite songs. I wish we'd known you found it too loud as we'd have been happy to turn it down or relocate it. Please be assured, I was there when our nurse handed her medication over to a team member from your mother's new care home and the full paperwork was emailed across to them that day. Whilst I'm limited in the length of reply here, please contact me so we can discuss your feedback in more detail

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Review from Amanda S (Daughter of Resident) published on 17 March 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I cannot fault anything to date.
Staff were supportive whilst viewing and amazing when we brought him in. They have kept us updated and nothing is too much trouble
Dad has settled in well and seems happy and always says how lovely everyone is. A very difficult time for us as a family but we know Dad
is safe and sound. Thank you
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Review from Maria S (Daughter of Resident) published on 14 March 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We are extremely happy with this home and would recommend you put your loved ones in here staff are all caring and lovely. The entertainment for residents is excellent, everyones birthday is celebrated with a party. There are regular outings. All the carers are kind and caring to residents it is clean
and friendly. It's amazing they keep you in touch if anything happens to your loved one.
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Review from Anne A (Daughter of Resident) published on 11 March 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Overall very happy! Reception staff always friendly and happy. Staff in lounge always happy to talk and help with any questions we may have (Oak Lounge).
Lunch (this is the Main Meal we see during our visits) looks delicious. Support staff - hairdresser, maintenance, housekeeping, activities all fantastic.
Nurses, always about to answer questions.
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Review from Yvonne M (Daughter of Resident) published on 11 March 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
1) Reception staff - always friendly, helpful and cheerful.
2) Day time care staff - Oak Lounge - always friendly, professional and attentive to my mum's needs.
3) Hairdresser - Bring extra 'cheer', care and friendliness to the environment.
4) Nurses - communication, updates and next step chatted
(senior carer) about regularly, but, they are always answer any questions. Very friendly and professional.
Cleaning staff, maintenance, mini bus driver, activity staff are all very dedicated to their allocated duties. Good menu/diet.
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Review from Michelle S (Partner of Resident) published on 10 March 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
I am very happy with the care that Ashbrooks Court give my partner. All the staff are very kind and considerate to residents and always have a smile. They are also very supportive when it comes to the residents' families.
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Review from S A (Daughter of Resident) published on 6 January 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
I'm really happy my mum is in this home the staff are attentive and caring. Everyone is happy to see you and the management are very accessible.
My mum has dementia and doesn't really know me anymore, my visits are sad now but the staff are very reassuring.
Everyone works hard to look after our loved
ones. Thank you.
I would recommend this home to anyone.
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Review from Lesley B (Daughter of Resident) published on 26 December 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum moved into Ashbrook Court in November this year after a bad experience in a previous care home. I can say so far all the staff and the manager have been amazing. My mum looks very well cared for and is very comfortable in her lovely room. All the staff work extremely hard looking after all the
residents and we as a family very much appreciate the care and kindness our mum is receiving.
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Review from Sarah D (Friend of Resident) published on 24 December 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
I honestly can't speak highly enough of the staff and management of Ashbrook Court. From the warm welcome on arrival to the in-depth social, emotional and medical support given to all residents. My close friend has lived in other care homes before Ashbrook Court but I'm so glad we moved her here. Her
needs have been 100% met with consideration and care. I have no hesitation in recommending this wonderful care home.
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Review from Linda C (Daughter of Resident) published on 24 December 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
An outstanding care home, with lovely caring staff from not only the nurses but right through to the activity staff, carers, office staff and cleaners, all very lovely people. I am so pleased I chose Ashbrook, I can relax knowing my darling father is being looked after so well and treated with love,
care, respect and dignity and get constant updates. If anyone is considering the prospect of having to place their loved one in care, this is the one.
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Review from Mike B (Husband of Resident) published on 23 December 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
The care home is well run by the management staff, nurses and care support staff under the manager. The standard of food is good and a variety of different dishes is offered to the residents. A good variety of activities is offered and special days like birthdays of residents are celebrated.
Overall
the care staff from the management downwards really care for the residents and make them as comfortable as possible and cater for the resident's needs. The whole decor of the building, rooms and utilities are designed to make the residents feel at home and to cheer them up.
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Review from S B (Friend of Resident) published on 23 December 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My friend/neighbour was bought into Ashbrook Court in February and since then has not only improved in her general health but has settled down nicely. The staff are very kind and caring and keep us informed at all times. I would definitely recommend Ashbrook Court.
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Review from Kim P (Daughter of Resident) published on 23 December 2024 Submitted via Website • Report
Overall Experience 4.0 out of 5
Very happy with Ashbrook Court Care Home but there are a few things that could be a little better. My mum's room could do with a good freshen-up. The flooring in her room is a bit grubby.
The food could do with a change with good old-fashioned food like shepherd's pie, cottage pie, sausages mash and
so on. I know I ask for ham egg and chips for my mum but not every day and not to give her salad in the wintertime.
Reply from Jonathane Ribeiro, Home Manager at Ashbrook Court Care Home

Thank you for taking the time to leave us a review - we're delighted to read you're very happy with our home. We always welcome feedback and remain committed to continuing to improve so please do continue to share your views with us during your visits, calls and review meetings. As previously discussed, please be assured your mum's floor is cleaned every day and is deep cleaned a minimum of every 4 weeks, to ensure it remains clean and fresh. Our seasonal menus are created in partnership with our residents and families and can be found displayed across our home. Our current winter menu, which changes weekly on a four-week rota, includes favourites such as homemade cottage pie and shepherd's pie which residents are of course welcome to choose, along with a range of alternatives if they want something different to the menu options that day.

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Review from H D (Wife of Resident) published on 3 September 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I used the service for the first time on a week respite for my husband. My experience - welcome environment, staff friendly and approachable.
My husband was relaxed and showed no sign of anxiety in my presence. If I had concerns and asked, no problem getting clarification.
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Current Review Score: 9.6 (9.570)

Overview of Review Score

The Review Score of 9.6 (9.570) out of 10 for Ashbrook Court Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.6 out of 5 from 22 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 21 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.570 for Ashbrook Court Care Home is calculated as follows: ( (171 Excellents x 5) + (73 Goods x 4) + (5 Satisfactorys x 3) + (8 Poors x 2) + (1 Very Poors x 1) ) ÷ 258 Ratings = 4.57
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Ashbrook Court Care Home is based on 21 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 70 registered maximum number of service users is 14, which has been reached with 21 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 10 Jun 2023

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Requires improvement
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (22)

Meet the Team (1)

Jonathane

Jonathane Ribeiro

Job Title: Home Manager

Jonathane Ribeiro is a Registered Nurse and has a wealth of experience working in the healthcare sector.


Jonathane says: ‘’I feel very grateful to work with such an amazing, welcoming team. We are like a big family here, working together to deliver exceptional care to all of our treasured residents. We pride ourselves on providing a warm, caring, happy and safe home for our residents whilst being supportive and welcoming to their families, our local community and all of the professionals we work in partnership with."

Frequently Asked Questions about Ashbrook Court Care Home

What types of Care is Ashbrook Court Care Home registered for?

Older Person Care, Dementia, Physical Disability & Visual / Hearing Impairment are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Ashbrook Court Care Home have?

There are 70 Single Rooms.

What are the Facilities & Services at Ashbrook Court Care Home?

Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Ashbrook Court Care Home to the centre of London?

12.5 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Ashbrook Court Care Home to verify any information. View our terms and conditions. Ashbrook Court Care Home has an Enhanced Service - more info.