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Ashbrook Court Care Home

Sewardstone Road, Waltham Abbey, London, Essex E4 7RG
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I simply can't praise Ashbrook Court enough. 5 stars and more!Julie A(Daughter of Resident/Service User)
Ashbrook Court Care Home, London
I'm really happy my mum is in this home the staff are attentive and caring.S A(Daughter of Resident/Service User)
Ashbrook Court Care Home, London
Ashbrook Court Care Home, London

At Ashbrook Court Care Home, the compassionate team cares for their cherished residents with the same love and tenderness as shown to their own family members. The home provides person-centred residential, nursing, and dementia care in a vibrant and homely environment.

The friendly home offers comfortable en-suite bedrooms, spacious lounges, as well as a bistro, library, salon, and vintage sweet shop, all laid out in an accessible building surrounded by beautiful...  

Care Provided by Ashbrook Court Care Home

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 70 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity
  • Convalescent Care
  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

Type of carePermanentRespite
Residential CareFrom £1,600N/A

Contact Ashbrook Court Care Home to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self-Funding (Private)
  • Local Authority with Top-up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group / Owner

Person in charge

  • Vicky Parsons (Home Manager)

Local Authority / Social Services

Admission Information

  • Mixed (no single-gender units)
  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2012

Room Information

  • Single Rooms (70)
  • Single Rooms with ensuite Wet Room (5)
  • Couples/Companion Rooms with ensuite Wet Room (2)

Visiting

  • Resident's visitors are always welcome. There are no restrictions on times/days.

Parking

  • Free on-site parking is available.

Ashbrook Court Care Home Reviews (111)

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9.6

Ashbrook Court Care Home has a Review Score of 9.6 (9.638) out of 10, based on 30 reviews in the last 2 years. Over all time Ashbrook Court Care Home has 111 reviews.

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Showing 111 reviews matching selected criteria
Review from Janet (Daughter of Resident) published on 15 September 2016 Submitted via Postal Card
Overall Experience

Ashbrook Court is an excellent care home. The staff couldn't be more caring. They look after my mother with compassion and love. The entertainment is varied and age related to the residents. There was a BBQ on Sunday based on a Victorian beach party. I am sure all residents who could leave their beds enjoyed it.

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Review from June K (Daughter-in-law of Resident) published on 22 August 2016 Submitted via Postal Card
Overall Experience

My mother in law enjoyed her stay at Ashbrook Court care home. We told her it was a holiday as she has Alzheimers. The staff took them all out to Mount Fitchett Castle gave them a cream tea on another day and many other entertainments. A clean and happy place to stay, the staff loved my mother in law too. We asked if she enjoyed her holiday and she said it was lovely, she liked it very much. The staff all kissed here when she left.

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Review from Pat B (Sister of Resident) published on 19 July 2016 Submitted via Postal Card
Overall Experience

My sister was increasingly weak and unable to care for herself and very despondent at having to be in a care home. She was no longer pro-active or interested in caring for herself and was not interested in eating most of the time she was in Ashbrook Court. In spite of all this I think she was given a good standard of nursing, and staff were kind and patient with her. She refused all suggestions of taking part in activities. She was incontinent but kept clean and dry. She developed a small pressure sore which healed very quickly and it had been reported and treatment started.

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Review from Alison P (Daughter of Resident) published on 7 July 2016 Submitted via Postal Card
Overall Experience

All the carers, nurses and management are so pleasant and helpful. Nothing is too much trouble for them. They treat my father with dignity and respect. Dad had a few accidents draining his catheter bag on to the carpet so the cleaning staff deep steamed the carpet so it was like new again. The choice of food is good as is the standard, and the kitchen will make anything you request within reason. There are always plenty of staff on duty.

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Review from D B (Wife of Resident) published on 18 May 2016 Submitted via Postal Card
Overall Experience

I am satisfied with the care husband received at Ashwood and consider it a good quality care home.

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Review from William P (Son of Resident) published on 17 May 2016 Submitted via Postal Card
Overall Experience

The only thing I can say is, this is my first experience of a care home, and if I ever have to stay in care, please let it be at Ashbrook Court Nursing home, with all it's lovely staff who really care.

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Review from Alan (Husband of Resident) published on 1 April 2016 Submitted via Postal Card
Overall Experience

My husband is well looked after. The staff are helpful and work hard.

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Review from Paulette H (Daughter of Resident) published on 23 February 2016 Submitted via Postal Card
Overall Experience

After a difficult start as the home failed it's CQC test. I can only say that the new manager has made the home a real home for residents. The staff are caring and treat the residents with dignity and respect. The quality of a care home is not decided by the building or resources. It is decided and determined by the quality of care that is provided. I know mum felt at home there as did the family and we cannot thank Ashbrook Court enough for the love and support shown to all of us during a very difficult time in all our lives.

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Review from Shirley B (Sister of Resident) published on 17 November 2015 Submitted via Postal Card
Overall Experience

On the day of my sister's birthday, it was really special. Thanks to those who decorated the library so beautifully. Also all carers who brought in a beautiful birthday cake and bottle pop to celebrate her day. It touched me so much and I got very emotional. So a big thank you to all.

Reply from Louise Baxter, Manager at Ashbrook Court Care Home

I think there may have been an error in the staff section where it was deemed poor, this doesn't seem to fit with the compliment and the staff were praised for their actions.

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Review from Grant H (Son of Resident) published on 29 October 2015 Submitted via Postal Card
Overall Experience

Staff have been great towards my father and have been very supportive. The whole team have settled dad in and he now has many more good days than bad, i have every confidence in all the staff I have met so far, because of the care shown I know dad is now safe and I am now waiting for the next disaster and feeling a lot less stressed about life.

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Review from Stephen J (Son-in-law of Resident) published on 29 October 2015 Submitted via Postal Card
Overall Experience

My father-in-law has been in Ashbrook Court for nearly four months now and has received a very good level of care. The atmosphere in the home is relaxed, caring and very positive. He is allowed privacy while at the same time being monitored and supported. The staff appear to be happy and well motivated and are always very helpful and responsive when points are put to them. I would certainly recommend this facility to others looking for a caring environment for their relatives

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Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 10 June 2023
Overall
Good
  • CaringGood
  • EffectiveGood
  • ResponsiveRequires improvement
  • SafeGood
  • Well-ledGood
Care Quality Commission is responsible for the registration and inspection of social care services in England.View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

News (9) & Events (2)

News
  • 30 Jul 2026

    A resident receiving end-of-life care at a Waltham Abbey care home has fulfilled his wish to marry his partner of 20 years, thanks to the dedicated team who arranged their...

  • 28 May 2026

    Residents at Ashbrook Court Care Home, in Waltham Abbey were buzzing with excitement as they celebrated World Bee Day alongside pupils from High Beech Primary School in Epping Forest. Throughout...

  • 05 Feb 2026

    Music and dancing were central to the surprise birthday party the dedicated team at a Waltham Abbey care home threw for glamorous resident, Phyllis Walker, as she turned 100. The...

Upcoming Events

Awards / Recognitions (23)

  • 30 Jan 2026Recipient: Carebase
  • 31 Jan 2025Recipient: Carebase
  • 04 Dec 2024Recipient: Ashbrook Court Care Home

Accreditations

There are no accreditations posted yet for Ashbrook Court Care Home.

Meet the Team (1)

Vicky Parsons
Vicky ParsonsJob Title:Home Manager

Vicky joined our Carebase family in 2017, having retrained in Health and Social Care, after a successful career in law. Her personal experience caring for her father, who lived with dementia, sparked a deep commitment to helping others on the same journey. ?Since joining Ashbrook Court in 2025, Vicky’s warmth, compassion and gentle leadership have been at the heart of our friendly home. She loves getting to know residents and their families, and she supports our entire team to deliver the thoughtful care that makes life here feel special.

Her guiding motto is, “If you cannot do great things, do small things in a great way,” inspired by Napoleon Hill. Vicky explains that it is often the smallest acts of kindness that mean the most, ensuring each resident feels valued, understood and supported to enjoy the best quality of life.

Outside of work, Vicky finds relaxation on walks in Epping Forest with her beloved dogs. She also holds an NVQ Level 5 in Leadership for Health and Social Care.

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