Ashbrook Court Care Home

I have visited regularly over the last 2 years and what a difference there has been in the last year. The home is clean and there are new places for residents to enjoy, there is a lovely atmosphere, staff smiling and laughing and the food is lovely. Nothing is too much trouble and when I had a question the Manager took time to explain and give me information.

She seems happy and already settled.

My father has recently moved to Ashbrook Court. All the staff we have met have been very approachable and readily available. They have always dealt with my father is a sensitive and caring manner. The home is generally a cheerful place although at times has been a little unsettled by unpredictable behaviour from other residents, however, staff have been observed managing this appropriately.

Lovely clean home. My mum is very happy. Staff are great. Food very good. Care very kind and friendly.

Very friendly. Very clean. Good food. Pleasant environment.

Ashbrook Court cared for my mother whilst she was in the most difficult and challenging part of advanced Alzheimer's Disease until she died. They did this with compassion, care and great professionalism.

Was good until the new manager came along. Clothes going missing super regular at times my dad had no briefs on, dirty stained brief left in the bedside drawer, dirty clothes left on the floor. I spoke to the manager who totally disregarded my concerns, sarcastic remarks and tried to hang up the phone on me. I can't keep buying clothes she replied, social does not me. Rude and nothing to do with his clothes going missing. And my dad pays for his own clothes I buy them, went care home same day to take briefs the manager saw me on entrance gave me a dirty look. Other family members were also making complaints went up to see my dad. I was speaking to another member of staff about my concern the manager appears and calls the staff member away from me. Staff try but the manager doesn't support them. Weekly trips but only 2 in 1 yr. Bad bad management worst I've seen. The staff say they are sick of how things are some say they're leaving some say they need support from families to challenge management I'm now trying to get my dad moved.

Everyone was really friendly and helpful, and mum was extremely well cared for. I will be recommending this home to anyone looking for respite and will definitely be using it again in the future. Thank you to all the staff.

This must be because the staff have worked extremely hard to ensure this happens. I am confident that if I am concerned about anything the management will sort it quickly.

My mum was referred to Ashbrook Court Care Home for nursing care. I was impressed with the room, its cleanliness and the standard of care provided by Ashbrook. As I visited my mum quite a bit in her short time there I could see the care and attention she received was of a high standard, with the staff showing real compassion and professionalism. This was such a weight and off my mind, as my mum was very ill and sadly passed away - but the team at Ashbrook worked to make sure she was comfortable at all times and ensured her dignity in her final days.

I would like to thank the team who provided my mum and me with incredible support at this difficult time.

My mother was suffering from dementia and I found all the staff to be patient, kind and understanding.

Staff generally friendly, positive, caring, some especially so. The home is welcoming. Food is pretty good. Nursing/medication admin fairly good but needs tightening. Clothes get permanently lost despite sewing name tapes. Independence is encouraged but some supervision (subtle) would not go amiss - nails left to long recently. Staff need training on how to change pads hygienically. Overall good.

I always find the home immaculately clean and the staff are always helpful and pleasant, even though my sister can be very difficult. It is hard for us to comment on the food as she complains about it all the time. One of her complaints is the shouting coming from another room.

My father has lived at Ashbrook Court for over 2 years. The staff have been caring, kind, supportive and hardworking at all times. I know my father is in very safe hands and is very well looked after. My family and I appreciate everything they do for him. I would certainly recommend Ashbrook Court to family and friends.

Recently there have been many changes in staff and at the time of writing, the only disappointing aspect of his overall care is the lack of social and mental stimulation offered. Hopefully, this will improve very soon as I'm sure the management are aware of this important gap and will rectify.

I found Ashbrook Court very very good. The carers were very attentive to my wife's needs. It was difficult when she first went there but they coped very well with this and she is getting on fine.

My relative has been a resident for 4years. They have been in different areas of the home an recently was suggested they move to a floor with more nursing care. We were very happy for this to happen as the staff are anticipating his condition worsening. He is cared for well. He is end stage Alzheimers and his needs are met. If at any time I have any concerns they are soon dealt with after speaking with management, the issue will be promptly dealt with and contact made back to us by the home. A doctor will be called if they or we are worried. The food is good and he is fed, not in a hurried way as long as it takes. The recent improvement to the home is a big plus, making it brighter and homely. The home is always clean and any accidents dealt with quickly. Family and friends are welcome to visit at any time of the day or evening.

My father spent his last few weeks at Ashbrook Court.

I cannot speak highly enough of the care and kindness he and we as his family received.

The support in his last 24 hours was exceptional. Thank you.

From the time of our first visit to Ashbrook Court, the management and staff have made every effort to make my mother and the family feel welcome and reassured. Whenever we visit, the staff always seem to recognise us and say hello and their interactions with my mother always appear to have a relaxed and familiar nature which seems to create a more comfortable relationship, rather than a resident/nurse relationship. Myself and my family always leave there comfortable in the knowledge that mum is being looked after with care and love, and we're very thankful.

Staff very attentive when they have time available, more carers are needed on shifts, less agency staff as more rapport needed between carer and resident.

My mother has been at Ashbrook Court Care Home for 4 months following a spell in the hospital. During this period, my sister and I have been very impressed with the standard of care provided by the staff at the home and my mother has settled in very well and enjoys her new home. The management team have also been very helpful and assisted with an application for attendance allowance which was successful.