Ashbrook Court Care Home

Sewardstone Road, Waltham Abbey, London E4 7RG
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9.6 102 Reviews
  • Ashbrook Court Care Home, London
At Ashbrook Court Care Home, the compassionate team cares for their cherished residents with the same love and tenderness as shown to their own family members. The home provides person-centred residential, nursing, and dementia care in a vibrant and homely environment.

The friendly home offers comfortable en-suite bedrooms, spacious lounges, as well as a bistro, library, salon, and vintage sweet shop, all laid out in an accessible building surrounded by beautiful gardens.

Ashbrook Court is dedicated to delivering high-quality care, to achieve this, the team undertakes extensive, ongoing training and professional development.

Residents are supported to try new activities and rediscover hobbies, whilst enjoying a range of opportunities from music and movement classes and make a wish initiative, to gardening club. Underpinned by strong links to the local community, Ashbrook Court welcomes regular performers, school groups, and toddlers as part of its ‘Little Cherubs’ intergenerational project. As well as enjoying regular minibus excursions to local places of interest.

And, with soothing lighting, aromatherapy, relaxing hand massages, and sound therapy, residents can experience multi-sensory relaxation as part of a group, or in the comfort of their own bedroom, during regular Namaste Care sessions.

Residents’ families and friends play a key role in care home life and the team develops a detailed care plan in partnership with the resident and those closest to them. Families know their loved ones are being cared for by a trusted and reputable provider, with care and compassion at the forefront of all they do.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 70 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity
  • Convalescent Care
  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group/Owner

Person in charge

  • Jonathane Ribeiro (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2012

Room Information

  • Single Rooms (70)

Visiting

  • Resident's visitors are always welcome. There are no restrictions on times/days.

Parking

  • Free on-site parking is available.

Ashbrook Court Care Home Reviews (102)

9.6

Ashbrook Court Care Home has a Review Score of 9.6 (9.570) out of 10, based on 22 reviews in the last 2 years.
Over all time Ashbrook Court Care Home has 102 reviews.

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Date Published
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Reviewer Connection to Ashbrook Court Care Home
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Review from M G (Brother of Resident) published on 29 November 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I always find the home immaculately clean and the staff are always helpful and pleasant, even though my sister can be very difficult. It is hard for us to comment on the food as she complains about it all the time. One of her complaints is the shouting coming from another room.
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Review from J N (Niece of Resident) published on 29 November 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Staff generally friendly, positive, caring, some especially so. The home is welcoming. Food is pretty good. Nursing/medication admin fairly good but needs tightening. Clothes get permanently lost despite sewing name tapes. Independence is encouraged but some supervision (subtle) would not go amiss -
nails left to long recently. Staff need training on how to change pads hygienically. Overall good.
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Review from Esther J (Daughter of Resident) published on 1 November 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My father has lived at Ashbrook Court for over 2 years. The staff have been caring, kind, supportive and hardworking at all times. I know my father is in very safe hands and is very well looked after. My family and I appreciate everything they do for him. I would certainly recommend Ashbrook Court to
family and friends.


Recently there have been many changes in staff and at the time of writing, the only disappointing aspect of his overall care is the lack of social and mental stimulation offered. Hopefully, this will improve very soon as I'm sure the management are aware of this important gap and will rectify.

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Review from Alfred E (Husband of Resident) published on 1 November 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I found Ashbrook Court very very good. The carers were very attentive to my wife's needs. It was difficult when she first went there but they coped very well with this and she is getting on fine.
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Review from Kristin D (Daughter of Resident) published on 25 October 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My father spent his last few weeks at Ashbrook Court.


I cannot speak highly enough of the care and kindness he and we as his family received.


The support in his last 24 hours was exceptional. Thank you.

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Review from June M (Brother-in-law of Resident) published on 25 October 2017 Submitted via Website • Report
Overall Experience 4.0 out of 5
My relative has been a resident for 4years. They have been in different areas of the home an recently was suggested they move to a floor with more nursing care. We were very happy for this to happen as the staff are anticipating his condition worsening. He is cared for well. He is end stage Alzheimers
and his needs are met. If at any time I have any concerns they are soon dealt with after speaking with management, the issue will be promptly dealt with and contact made back to us by the home. A doctor will be called if they or we are worried. The food is good and he is fed, not in a hurried way as long as it takes. The recent improvement to the home is a big plus, making it brighter and homely. The home is always clean and any accidents dealt with quickly. Family and friends are welcome to visit at any time of the day or evening.
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Review from Rob M (Son of Resident) published on 17 October 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
From the time of our first visit to Ashbrook Court, the management and staff have made every effort to make my mother and the family feel welcome and reassured. Whenever we visit, the staff always seem to recognise us and say hello and their interactions with my mother always appear to have a relaxed
and familiar nature which seems to create a more comfortable relationship, rather than a resident/nurse relationship. Myself and my family always leave there comfortable in the knowledge that mum is being looked after with care and love, and we're very thankful.
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Review from Christine R (Partner of Resident) published on 5 October 2017 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
Staff very attentive when they have time available, more carers are needed on shifts, less agency staff as more rapport needed between carer and resident.
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Review from Charles P (Son of Resident) published on 14 July 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My mother has been at Ashbrook Court Care Home for 4 months following a spell in the hospital. During this period, my sister and I have been very impressed with the standard of care provided by the staff at the home and my mother has settled in very well and enjoys her new home. The management team
have also been very helpful and assisted with an application for attendance allowance which was successful.
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Review from Christopher C (Son of Resident) published on 21 June 2017 Submitted via Website • Report
Overall Experience 5.0 out of 5
After an initial awful experience elsewhere at another care home with Dad, we were so relieved and delighted with the overall care and experience our father received at Ashbrook. He deserved the best and received it every day, the staff are truly wonderful and very caring!!
Thank you all for your
care and consideration shown to Dad. The nurses and carers are wonderful, they managed to get a smile out of Dad frequently, even in his last and darkest days. His dignity was maintained at all times and it always felt like they gave 100%, if/when I ever need to go into a care home in my later years I would insist on Ashbrook - that's the biggest compliment I could possibly afford them.
Thank you to everybody who contributed to dad's care, you are all truly stars !!
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Review from Margaret G (Sister of Resident) published on 17 January 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I am so pleased with the care home. After three years in Ashbrook Court, my sister seems so happy and is very well cared for. The staff are all so welcoming and caring.
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Review from Janet (Daughter of Resident) published on 15 September 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Ashbrook Court is an excellent care home. The staff couldn't be more caring. They look after my mother with compassion and love. The entertainment is varied and age related to the residents. There was a BBQ on Sunday based on a Victorian beach party. I am sure all residents who could leave their beds
enjoyed it.
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Review from June K (Daughter-in-law of Resident) published on 22 August 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother in law enjoyed her stay at Ashbrook Court care home. We told her it was a holiday as she has Alzheimers. The staff took them all out to Mount Fitchett Castle gave them a cream tea on another day and many other entertainments. A clean and happy place to stay, the staff loved my mother in law
too. We asked if she enjoyed her holiday and she said it was lovely, she liked it very much. The staff all kissed here when she left.
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Review from Pat B (Sister of Resident) published on 19 July 2016 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
My sister was increasingly weak and unable to care for herself and very despondent at having to be in a care home. She was no longer pro-active or interested in caring for herself and was not interested in eating most of the time she was in Ashbrook Court. In spite of all this I think she was given
a good standard of nursing, and staff were kind and patient with her. She refused all suggestions of taking part in activities. She was incontinent but kept clean and dry. She developed a small pressure sore which healed very quickly and it had been reported and treatment started.
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Review from Alison P (Daughter of Resident) published on 7 July 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
All the carers, nurses and management are so pleasant and helpful. Nothing is too much trouble for them. They treat my father with dignity and respect. Dad had a few accidents draining his catheter bag on to the carpet so the cleaning staff deep steamed the carpet so it was like new again. The choice
of food is good as is the standard, and the kitchen will make anything you request within reason. There are always plenty of staff on duty.
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Review from D B (Wife of Resident) published on 18 May 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am satisfied with the care husband received at Ashwood and consider it a good quality care home.
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Review from William P (Son of Resident) published on 17 May 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The only thing I can say is, this is my first experience of a care home, and if I ever have to stay in care, please let it be at Ashbrook Court Nursing home, with all it's lovely staff who really care.
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Review from Alan (Husband of Resident) published on 1 April 2016 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My husband is well looked after. The staff are helpful and work hard.
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Review from Paulette H (Daughter of Resident) published on 23 February 2016 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
After a difficult start as the home failed it's CQC test. I can only say that the new manager has made the home a real home for residents. The staff are caring and treat the residents with dignity and respect. The quality of a care home is not decided by the building or resources. It is decided and
determined by the quality of care that is provided. I know mum felt at home there as did the family and we cannot thank Ashbrook Court enough for the love and support shown to all of us during a very difficult time in all our lives.
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Review from Shirley B (Sister of Resident) published on 17 November 2015 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
On the day of my sister's birthday, it was really special. Thanks to those who decorated the library so beautifully. Also all carers who brought in a beautiful birthday cake and bottle pop to celebrate her day. It touched me so much and I got very emotional. So a big thank you to all.
Reply from Louise Baxter, Manager at Ashbrook Court Care Home

I think there may have been an error in the staff section where it was deemed poor, this doesn't seem to fit with the compliment and the staff were praised for their actions.

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Current Review Score: 9.6 (9.570)

Overview of Review Score

The Review Score of 9.6 (9.570) out of 10 for Ashbrook Court Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.6 out of 5 from 22 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 21 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.570 for Ashbrook Court Care Home is calculated as follows: ( (171 Excellents x 5) + (73 Goods x 4) + (5 Satisfactorys x 3) + (8 Poors x 2) + (1 Very Poors x 1) ) ÷ 258 Ratings = 4.57
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Ashbrook Court Care Home is based on 21 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 70 registered maximum number of service users is 14, which has been reached with 21 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 10 Jun 2023

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Requires improvement
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (22)

Meet the Team (1)

Jonathane

Jonathane Ribeiro

Job Title: Home Manager

Jonathane Ribeiro is a Registered Nurse and has a wealth of experience working in the healthcare sector.


Jonathane says: ‘’I feel very grateful to work with such an amazing, welcoming team. We are like a big family here, working together to deliver exceptional care to all of our treasured residents. We pride ourselves on providing a warm, caring, happy and safe home for our residents whilst being supportive and welcoming to their families, our local community and all of the professionals we work in partnership with."

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Ashbrook Court Care Home to verify any information. View our terms and conditions. Ashbrook Court Care Home has an Enhanced Service - more info.