Ashbrook Court Care Home

Sewardstone Road, Waltham Abbey, London E4 7RG
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9.7 99 Reviews
  • Ashbrook Court Care Home, London
At Ashbrook Court Care Home, the compassionate team cares for their cherished residents with the same love and tenderness as shown to their own family members. The home provides person-centred residential, nursing, and dementia care in a vibrant and homely environment.

The friendly home offers comfortable en-suite bedrooms, spacious lounges, as well as a bistro, library, salon, and vintage sweet shop, all laid out in an accessible building surrounded by beautiful gardens.

Ashbrook Court is dedicated to delivering high-quality care, to achieve this, the team undertakes extensive, ongoing training and professional development.

Residents are supported to try new activities and rediscover hobbies, whilst enjoying a range of opportunities from music and movement classes and make a wish initiative, to gardening club. Underpinned by strong links to the local community, Ashbrook Court welcomes regular performers, school groups, and toddlers as part of its ‘Little Cherubs’ intergenerational project. As well as enjoying regular minibus excursions to local places of interest.

And, with soothing lighting, aromatherapy, relaxing hand massages, and sound therapy, residents can experience multi-sensory relaxation as part of a group, or in the comfort of their own bedroom, during regular Namaste Care sessions.

Residents’ families and friends play a key role in care home life and the team develops a detailed care plan in partnership with the resident and those closest to them. Families know their loved ones are being cared for by a trusted and reputable provider, with care and compassion at the forefront of all they do.

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Care Provided by Ashbrook Court Care Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 70 Service Users
  • Privately Owned
  • Care Offered
  • AIDS/HIV
  • Alzheimer's
  • Bariatric Care/Obesity
  • Bipolar/Manic Depression
  • Cancer Care
  • Cerebral Palsy
  • Challenging Behaviour/Psychosis
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Down Syndrome
  • Epilepsy
  • Hearing Impairment
  • Korsakoff Syndrome
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Neuropathic
  • Orthopaedic
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy

Good to Know

  • Person in charge
  • Jonathane Ribeiro (Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (70)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2012

Funding & Fees Guide for Ashbrook Court Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding

Facilities

  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Resident's visitors are always welcome. There are no restrictions on times/days.


  • Parking

  • Free on-site parking is available.


Ashbrook Court Care Home Reviews (99)

Total of 99, showing 61-80
9.7

Ashbrook Court Care Home has a Review Score of 9.7 (9.650) out of 10, based on 26 reviews in the last 2 years. Over all time Ashbrook Court Care Home has 99 reviews.

Overall Experience

  • 70
  • 25
  • 2
  • 2
  • 0

Date Published

99
16
18
26
73

Review from Margaret F (Daughter of Resident) published on 7 August 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

From the very first interview, I was impressed with how this home was run. I never worry about my dad. I know he is looked after properly, his room is clean and tidy and I pop in at crazy times and have always been happy with his care.

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Review from P C (Daughter of Resident) published on 19 July 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

It is so reassuring to know that there is always someone "watching out" and caring for our mum when we can't.

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Review from Christine K (Daughter of Resident) published on 9 July 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My dad has received excellent care. He has been treated with patience, kindness and respect. He tells me that the staff have become like family to him. It is wonderful to know that is in such good hands.

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Review from Linda H (Daughter of Resident) published on 28 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My experience has been extremely positive so far. My mother is a quiet and shy person with a very gentle nature and the transition from hospital to the placement was incredibly difficult for her to process. However, the staff have been incredibly warm and supportive kind and engaging. Therefore, she
has settled well and it's clear that she is happy, hence our family are happy. A wonderful warm place.

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Review from J H (Daughter of Resident) published on 11 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Staff are polite and friendly. The care home is clean and tidy. I like that you can visit at any time. The care home has a relaxed atmosphere and it feels friendly. The manager is helpful and polite.

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Review from J D (Daughter of Resident) published on 5 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Our dad moved here from another home. We can't believe the difference in our dad. The whole environment is wonderful. Well kept and with plenty to do.

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Review from Sue S (Friend of Resident) published on 4 June 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have visited regularly over the last 2 years and what a difference there has been in the last year. The home is clean and there are new places for residents to enjoy, there is a lovely atmosphere, staff smiling and laughing and the food is lovely. Nothing is too much trouble and when I had a question
the Manager took time to explain and give me information.

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Review from Lyn H (Daughter of Resident) published on 14 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has only been here a short while but the difference in her is amazing. In hospital, she was always lying down, since her arrival, she is sitting upright in a chair, dressed and able to hold a conversation. None of which she has been doing for several months.
She seems happy and already settled.

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Review from Kim L (Daughter of Resident) published on 11 April 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father has recently moved to Ashbrook Court. All the staff we have met have been very approachable and readily available. They have always dealt with my father is a sensitive and caring manner. The home is generally a cheerful place although at times has been a little unsettled by unpredictable
behaviour from other residents, however, staff have been observed managing this appropriately.

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Review from Jackie M (Daughter of Resident) published on 19 March 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Lovely clean home. My mum is very happy. Staff are great. Food very good. Care very kind and friendly.

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Review from A C (Son of Resident) published on 4 March 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very friendly. Very clean. Good food. Pleasant environment.

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Review from Kevin J (Son of Resident) published on 27 February 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Ashbrook Court cared for my mother whilst she was in the most difficult and challenging part of advanced Alzheimer's Disease until she died. They did this with compassion, care and great professionalism.

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Review from Jason F (Son of Resident) published on 30 January 2018
Submitted via Website • Report

Overall Experience  Overall Experience 2.0 out of 5

Was good until the new manager came along. Clothes going missing super regular at times my dad had no briefs on, dirty stained brief left in the bedside drawer, dirty clothes left on the floor. I spoke to the manager who totally disregarded my concerns, sarcastic remarks and tried to hang up the phone
on me. I can't keep buying clothes she replied, social does not me. Rude and nothing to do with his clothes going missing. And my dad pays for his own clothes I buy them, went care home same day to take briefs the manager saw me on entrance gave me a dirty look. Other family members were also making complaints went up to see my dad. I was speaking to another member of staff about my concern the manager appears and calls the staff member away from me. Staff try but the manager doesn't support them. Weekly trips but only 2 in 1 yr. Bad bad management worst I've seen. The staff say they are sick of how things are some say they're leaving some say they need support from families to challenge management I'm now trying to get my dad moved.

Reply from Anna Marrah, Business Manager at Ashbrook Court Care Home

We value your opinion and listen to all feedback about our home and the service we provide. At Ashbrook, we are committed to providing high-quality care that meets the needs of all residents. As you are aware we have been working with you and the CCG to resolve the points you have raised. If you wish to speak to me further at any time, please do not hesitate to contact me.
Regards.


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Review from Julia H (Daughter of Resident) published on 30 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Everyone was really friendly and helpful, and mum was extremely well cared for. I will be recommending this home to anyone looking for respite and will definitely be using it again in the future. Thank you to all the staff.

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Review from Lorna J (Daughter of Resident) published on 30 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mum moved into Ashbrook Court Care Home in October 2017. She was extremely agitated and unhappy. She is now settled and jolly.
This must be because the staff have worked extremely hard to ensure this happens. I am confident that if I am concerned about anything the management will sort it quickly.

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Review from Syra (Daughter of Resident) published on 30 January 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum was referred to Ashbrook Court Care Home for nursing care. I was impressed with the room, its cleanliness and the standard of care provided by Ashbrook. As I visited my mum quite a bit in her short time there I could see the care and attention she received was of a high standard, with the staff
showing real compassion and professionalism. This was such a weight and off my mind, as my mum was very ill and sadly passed away - but the team at Ashbrook worked to make sure she was comfortable at all times and ensured her dignity in her final days.


I would like to thank the team who provided my mum and me with incredible support at this difficult time.


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Review from J C (Son of Resident) published on 30 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was suffering from dementia and I found all the staff to be patient, kind and understanding.

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Review from M G (Brother of Resident) published on 29 November 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I always find the home immaculately clean and the staff are always helpful and pleasant, even though my sister can be very difficult. It is hard for us to comment on the food as she complains about it all the time. One of her complaints is the shouting coming from another room.

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Review from J N (Niece of Resident) published on 29 November 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Staff generally friendly, positive, caring, some especially so. The home is welcoming. Food is pretty good. Nursing/medication admin fairly good but needs tightening. Clothes get permanently lost despite sewing name tapes. Independence is encouraged but some supervision (subtle) would not go amiss -
nails left to long recently. Staff need training on how to change pads hygienically. Overall good.

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Review from Esther J (Daughter of Resident) published on 1 November 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My father has lived at Ashbrook Court for over 2 years. The staff have been caring, kind, supportive and hardworking at all times. I know my father is in very safe hands and is very well looked after. My family and I appreciate everything they do for him. I would certainly recommend Ashbrook Court to
family and friends.


Recently there have been many changes in staff and at the time of writing, the only disappointing aspect of his overall care is the lack of social and mental stimulation offered. Hopefully, this will improve very soon as I'm sure the management are aware of this important gap and will rectify.


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Current Review Score: 9.7 (9.650)

Overview of Review Score

The Review Score of 9.7 (9.650) out of 10 for Ashbrook Court Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 26 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 25 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.650 for Ashbrook Court Care Home is calculated as follows: ( (221 Excellents x 5) + (68 Goods x 4) + (5 Satisfactorys x 3) + (8 Poors x 2) + (1 Very Poors x 1) ) ÷ 303 Ratings = 4.65

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Ashbrook Court Care Home is based on 25 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 70 registered maximum number of service users is 14, which has been reached with 25 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 10 Jun 2023

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Requires improvement

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (22)

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Meet the Team (1)

Jonathane

Jonathane Ribeiro

Job Title: Home Manager

Jonathane Ribeiro is a Registered Nurse and has a wealth of experience working in the healthcare sector.


Jonathane says: ‘’I feel very grateful to work with such an amazing, welcoming team. We are like a big family here, working together to deliver exceptional care to all of our treasured residents. We pride ourselves on providing a warm, caring, happy and safe home for our residents whilst being supportive and welcoming to their families, our local community and all of the professionals we work in partnership with."