I simply can't praise Ashbrook Court enough. 5 stars and more!Julie A(Daughter of Resident/Service User)
I'm really happy my mum is in this home the staff are attentive and caring.S A(Daughter of Resident/Service User)
I simply can't praise Ashbrook Court enough. 5 stars and more!Julie A(Daughter of Resident/Service User)
I'm really happy my mum is in this home the staff are attentive and caring.S A(Daughter of Resident/Service User)
At Ashbrook Court Care Home, the compassionate team cares for their cherished residents with the same love and tenderness as shown to their own family members. The home provides person-centred residential, nursing, and dementia care in a vibrant and homely environment.
The friendly home offers comfortable en-suite bedrooms, spacious lounges, as well as a bistro, library, salon, and vintage sweet shop, all laid out in an accessible building surrounded by beautiful...
At Ashbrook Court Care Home, the compassionate team cares for their cherished residents with the same love and tenderness as shown to their own family members. The home provides person-centred residential, nursing, and dementia care in a vibrant and homely environment.
The friendly home offers comfortable en-suite bedrooms, spacious lounges, as well as a bistro, library, salon, and vintage sweet shop, all laid out in an accessible building surrounded by beautiful gardens.
Ashbrook Court is dedicated to delivering high-quality care, to achieve this, the team undertakes extensive, ongoing training and professional development.
Residents are supported to try new activities and rediscover hobbies, whilst enjoying a range of opportunities from music and movement classes and make a wish initiative, to gardening club. Underpinned by strong links to the local community, Ashbrook Court welcomes regular performers, school groups, and toddlers as part of its ‘Little Cherubs’ intergenerational project. As well as enjoying regular minibus excursions to local places of interest.
And, with soothing lighting, aromatherapy, relaxing hand massages, and sound therapy, residents can experience multi-sensory relaxation as part of a group, or in the comfort of their own bedroom, during regular Namaste Care sessions.
Residents’ families and friends play a key role in care home life and the team develops a detailed care plan in partnership with the resident and those closest to them. Families know their loved ones are being cared for by a trusted and reputable provider, with care and compassion at the forefront of all they do.
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Care Provided by Ashbrook Court Care Home
Primary Care Categories
Older Person Care
Dementia
Physical Disability
Visual / Hearing Impairment
Length of Stay
Permanent Care
Respite Care
Care Types Provided
Residential Care
Nursing Care
Dementia Residential Care
Dementia Nursing Care
For a maximum of 70 Service Users
Dementia Care Types
Mild Dementia
Moderate Dementia
Advanced/Complex Dementia
Other Care Provided
Parkinson's Disease
Stroke
Palliative / End of Life Care
COPD/Pulmonary Disease
Bariatric Care/Obesity
Convalescent Care
Day Care
Facilities
Own Furniture if required
Pet Friendly (or by arrangement)
Smoking not permitted
Near Public Transport
Minibus or other transport
Lift
Wheelchair Access
Gardens
Phone Point in own room
Television point in own room
Residents Internet Access
Funding & Fees
Weekly Charges per Person
Type of care
Permanent
Respite
Residential Care
From £1,600
N/A
The price(s) shown are provided by the care home. Contact Ashbrook Court Care Home for full pricing details and T&Cs.
Contact Ashbrook Court Care Home to confirm what's included and get a personalised quote:
Ashbrook Court Care Home has a Review Score of 9.7 (9.668) out of 10, based on 31 reviews in the last 2 years. Over all time Ashbrook Court Care Home has 113 reviews.
Review from Patricia P (Sister of Resident) published on 24 January 2022 Submitted via Postal Card•
Overall Experience
I am so pleased my brother is being looked after so well. All the staff are very caring, helpful and friendly. It's such a relief for all us siblings that he is in the right place.
I am so pleased my brother is being looked after so well. All the staff are very caring, helpful and friendly. It's such a relief for all us siblings that he is in the right place.
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Review from Jill R (Sister of Resident) published on 17 January 2022 Submitted via Postal Card•
Overall Experience
My brother has been treated extremely well, the staff are very attentive and caring and have met all the needs that he requires. I think the carers, nurses, admin, reception staff, and manager are absolutely lovely each time my family has been to the home. The home is bright, very clean, and most...
My brother has been treated extremely well, the staff are very attentive and caring and have met all the needs that he requires. I think the carers, nurses, admin, reception staff, and manager are absolutely lovely each time my family has been to the home. The home is bright, very clean, and most welcoming. My brother is happy here which gives my family peace of mind.
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Review from M T (Son of Resident) published on 13 October 2021 Submitted via Postal Card•
Overall Experience
I found all staff very helpful and friendly. When I visit my mum is always dressed and happy to be there.
I found all staff very helpful and friendly. When I visit my mum is always dressed and happy to be there.
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Review from Linda S (Daughter of Resident) published on 29 September 2021 Submitted via Website•
Overall Experience
Care at the home seems very good although I would like to see Mum included in more of the outings and events provided by the home. She seemed to thoroughly enjoy the few she has been included in. Her health has improved a lot since she has been at Ashbrook Court.
Care at the home seems very good although I would like to see Mum included in more of the outings and events provided by the home. She seemed to thoroughly enjoy the few she has been included in. Her health has improved a lot since she has been at Ashbrook Court.
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Review from Jill F (Daughter of Resident) published on 15 July 2021 Submitted via Postal Card•
Overall Experience
My mother has been a resident at Ashbrook for about 16 months, and her care has always been tailored to her exact needs. All the staff from the manager, through to the carers, nurses, and cleaning staff treat her with respect and like one of the family. There is always a wide programme of...
My mother has been a resident at Ashbrook for about 16 months, and her care has always been tailored to her exact needs. All the staff from the manager, through to the carers, nurses, and cleaning staff treat her with respect and like one of the family. There is always a wide programme of activities even during the lockdown to stimulate their interests. Any maintenance issues are dealt with swiftly. Mum loves it.
↩Reply from Jean Bishop, Business Manager at Ashbrook Court Care Home
Dear Jill, thanks so much for your review. We do love your mum and you as a family have been amazing and we always value your feedback. Many thanks, Jean Bishop.
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Review from June S (Sister of Resident) published on 8 June 2021 Submitted via Postal Card•
Overall Experience
Very helpful staff. Very clean accommodation.
Very helpful staff. Very clean accommodation.
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Review from Susan Z (Daughter-in-law of Resident) published on 11 February 2021 Submitted via Website•
Overall Experience
When first visiting the care home a couple of years ago I knew it was the best place for my mother in law. It felt very warm and inviting like home from home. The staff and carers were friendly, helpful and made me and my mother in law feel welcome. The transition period was made very easy. Before...
When first visiting the care home a couple of years ago I knew it was the best place for my mother in law. It felt very warm and inviting like home from home. The staff and carers were friendly, helpful and made me and my mother in law feel welcome. The transition period was made very easy. Before covid, I visited most days and never was I disappointed with the staff. They always bent over backwards to make the residents and families welcome. They always do activities and have wonderful entertainment pre covid. I couldn’t recommend them more. Also when talking to people and telling them where my mother in law is they tell me one of their family members used to go. Always speaking highly of Ashbrook.
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Review from Pam (Daughter of Resident) published on 8 February 2021 Submitted via Website•
Overall Experience
I am so pleased that my mum is now a resident at Ashbrook Court. She moved there in March 2020 from another care home. It has been a difficult year for everyone because of Covid but it is such a relief to know that my mum is now being well cared for and looked after appropriately. The staff who...
I am so pleased that my mum is now a resident at Ashbrook Court. She moved there in March 2020 from another care home. It has been a difficult year for everyone because of Covid but it is such a relief to know that my mum is now being well cared for and looked after appropriately. The staff who look after her have all been amazing. They are always positive, cheerful and very caring. I look forward to seeing photos of mum on Facebook enjoying the amazing entertainment and activities that are always going on. I would recommend Ashbrook Court to everyone and I am so happy and relieved that my mum is living there now.
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Review from Ruth C (Sister of Resident) published on 3 June 2019 Submitted via Postal Card•
Overall Experience
I was a person who was very afraid of my family or myself going in care. On visiting my brother I am so delighted to see what a lovely atmosphere there was. As
soon as you entered the premises the people working had lovely attitudes towards the patients. May my brother's stay with you be a...
I was a person who was very afraid of my family or myself going in care. On visiting my brother I am so delighted to see what a lovely atmosphere there was. As
soon as you entered the premises the people working had lovely attitudes towards the patients. May my brother's stay with you be a rewarding one. Staff brilliant, dinner smelt great and pleased to see how happy you all were. Thank you.
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Review from Martin Z (Son of Resident) published on 24 April 2019 Submitted via Postal Card•
Overall Experience
From the moment we walked into your home we found the staff warm, welcoming and friendly. It was clean and had a friendly atmosphere.
From the moment we walked into your home we found the staff warm, welcoming and friendly. It was clean and had a friendly atmosphere.
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Review from Barry B (Son of Resident) published on 9 November 2018 Submitted via Postal Card•
Overall Experience
Ashbrook staff have really gone out of their way to help settle my mum into care home life. They have quickly grasped her needs to ensure she receives the care she needs.
The range of activities and inclusion of photographs on social media is wonderful to see her engaging and having fun.
Ashbrook staff have really gone out of their way to help settle my mum into care home life. They have quickly grasped her needs to ensure she receives the care she needs.
The range of activities and inclusion of photographs on social media is wonderful to see her engaging and having fun.
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Review from Linda H (Daughter-in-law of Resident) published on 22 August 2018 Submitted via Website•
Overall Experience
I have been visiting my mother in law at Ashbrook Court for the past 10 years. There have been changes in that time but all for the better. It has always been spotlessly clean and the staff are all very caring and helpful. Visiting is never restricted to certain times and I visit at all different...
I have been visiting my mother in law at Ashbrook Court for the past 10 years. There have been changes in that time but all for the better. It has always been spotlessly clean and the staff are all very caring and helpful. Visiting is never restricted to certain times and I visit at all different times and on different days but whenever I’m there I feel welcome. My mother in law is always clean, comfortable and well looked after.
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Review from M M (Daughter of Resident) published on 17 August 2018 Submitted via Postal Card•
Overall Experience
The care which we have received has been amazing. It can be quite frightening for both family members at the time, but the staff make it very easy and relax both members. You can call anytime, either visit or telephone and you always have very friendly staff. Thank you to everyone, you do the most...
The care which we have received has been amazing. It can be quite frightening for both family members at the time, but the staff make it very easy and relax both members. You can call anytime, either visit or telephone and you always have very friendly staff. Thank you to everyone, you do the most amazing job.
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Review from R B (Wife of Resident) published on 14 August 2018 Submitted via Postal Card•
Overall Experience
The staff are always helpful and polite. They are patient and kind when dealing with residents. The staff are always busy and sometimes I think they are short staffed. The home is clean with no unpleasant smells.
The residents enjoy the activities and I join in when visits concur.
The staff are always helpful and polite. They are patient and kind when dealing with residents. The staff are always busy and sometimes I think they are short staffed. The home is clean with no unpleasant smells.
The residents enjoy the activities and I join in when visits concur.
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Review from Margaret F (Daughter of Resident) published on 7 August 2018 Submitted via Postal Card•
Overall Experience
From the very first interview, I was impressed with how this home was run. I never worry about my dad. I know he is looked after properly, his room is clean and tidy and I pop in at crazy times and have always been happy with his care.
From the very first interview, I was impressed with how this home was run. I never worry about my dad. I know he is looked after properly, his room is clean and tidy and I pop in at crazy times and have always been happy with his care.
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Review from P C (Daughter of Resident) published on 19 July 2018 Submitted via Postal Card•
Overall Experience
It is so reassuring to know that there is always someone "watching out" and caring for our mum when we can't.
It is so reassuring to know that there is always someone "watching out" and caring for our mum when we can't.
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Review from Christine K (Daughter of Resident) published on 9 July 2018 Submitted via Postal Card•
Overall Experience
My dad has received excellent care. He has been treated with patience, kindness and respect. He tells me that the staff have become like family to him. It is wonderful to know that is in such good hands.
My dad has received excellent care. He has been treated with patience, kindness and respect. He tells me that the staff have become like family to him. It is wonderful to know that is in such good hands.
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Review from Linda H (Daughter of Resident) published on 28 June 2018 Submitted via Postal Card•
Overall Experience
My experience has been extremely positive so far. My mother is a quiet and shy person with a very gentle nature and the transition from hospital to the placement was incredibly difficult for her to process. However, the staff have been incredibly warm and supportive kind and engaging. Therefore,...
My experience has been extremely positive so far. My mother is a quiet and shy person with a very gentle nature and the transition from hospital to the placement was incredibly difficult for her to process. However, the staff have been incredibly warm and supportive kind and engaging. Therefore, she has settled well and it's clear that she is happy, hence our family are happy. A wonderful warm place.
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Review from J H (Daughter of Resident) published on 11 June 2018 Submitted via Postal Card•
Overall Experience
Staff are polite and friendly. The care home is clean and tidy. I like that you can visit at any time. The care home has a relaxed atmosphere and it feels friendly. The manager is helpful and polite.
Staff are polite and friendly. The care home is clean and tidy. I like that you can visit at any time. The care home has a relaxed atmosphere and it feels friendly. The manager is helpful and polite.
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Review from J D (Daughter of Resident) published on 5 June 2018 Submitted via Postal Card•
Overall Experience
Our dad moved here from another home. We can't believe the difference in our dad. The whole environment is wonderful. Well kept and with plenty to do.
Our dad moved here from another home. We can't believe the difference in our dad. The whole environment is wonderful. Well kept and with plenty to do.
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Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 10 June 2023
Overall Good
CaringGood
EffectiveGood
ResponsiveRequires improvement
SafeGood
Well-ledGood
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
Outstanding - The service is performing exceptionally well.
Good - The service is performing well and meeting our expectations.
Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Care Quality Commission is responsible for the registration and inspection of social care services in England.View Latest Report
Bed Vacancies
Please contact us for latest vacancies.
News (9) & Events (1)
News
30 Jul 2026
A resident receiving end-of-life care at a Waltham Abbey care home has fulfilled his wish to marry his partner of 20 years, thanks to the dedicated team who arranged their...
28 May 2026
Residents at Ashbrook Court Care Home, in Waltham Abbey were buzzing with excitement as they celebrated World Bee Day alongside pupils from High Beech Primary School in Epping Forest. Throughout...
05 Feb 2026
Music and dancing were central to the surprise birthday party the dedicated team at a Waltham Abbey care home threw for glamorous resident, Phyllis Walker, as she turned 100. The...
There are no accreditations posted yet for Ashbrook Court Care Home.
Meet the Team (1)
Vicky ParsonsJob Title Home Manager
Vicky joined our Carebase family in 2017, having retrained in Health and Social Care, after a successful career in law. Her personal experience...
Vicky joined our Carebase family in 2017, having retrained in Health and Social Care, after a successful career in law. Her personal experience caring for her father, who lived with dementia, sparked a deep commitment to helping others on the same journey. ?Since joining Ashbrook Court in 2025, Vicky’s warmth, compassion and gentle leadership have been at the heart of our friendly home. She loves getting to know residents and their families, and she supports our entire team to deliver the thoughtful care that makes life here feel special.
Her guiding motto is, “If you cannot do great things, do small things in a great way,” inspired by Napoleon Hill. Vicky explains that it is often the smallest acts of kindness that mean the most, ensuring each resident feels valued, understood and supported to enjoy the best quality of life.
Outside of work, Vicky finds relaxation on walks in Epping Forest with her beloved dogs. She also holds an NVQ Level 5 in Leadership for Health and Social Care.
Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Ashbrook Court Care Home to verify any information. View our terms and conditions. Ashbrook Court Care Home has an Enhanced Service -what an Enhanced Service includes.
