Ashbrook Court Care Home

I am kept well informed of my mother's health and doctor visits and results. The regular emails particularly over the last 2 years were very helpful and gave us peace of mind. The staff are always helpful. My only negative is it is not always possible to get through on the phone.

I have been a volunteer at Ashbrook Court Care Home for over 2 years. Ashbrook Court is a lovely care home, my aunt has been at Ashbrook Court for 3 years come this August and is very happy at Ashbrook Court (my aunt will be 103 this November).

Excellent care provided to my mother, who has been a resident for many years now. Lots for the residents to do pre-covid and they are now starting to get more entertainment back into the home as restrictions lift. Were very quick to protect the residents when the country became aware of covid and after the first lockdown restrictions, when government rules dictated visits only at end of life or in an emergency, were eased they have maintained a good balance between protection of the residents and avoiding the 'abandonment syndrome' many elderly people have suffered from during the pandemic. Staff have been really caring and helpful throughout.

There is a genuine atmosphere of kindness and care not only for residents but family members. My mum recently had a health emergency due to her condition the staff's response almost certainly saved her life.

I am so pleased my brother is being looked after so well. All the staff are very caring, helpful and friendly. It's such a relief for all us siblings that he is in the right place.

My brother has been treated extremely well, the staff are very attentive and caring and have met all the needs that he requires. I think the carers, nurses, admin, reception staff, and manager are absolutely lovely each time my family has been to the home. The home is bright, very clean, and most welcoming. My brother is happy here which gives my family peace of mind.

I found all staff very helpful and friendly. When I visit my mum is always dressed and happy to be there.

Care at the home seems very good although I would like to see Mum included in more of the outings and events provided by the home. She seemed to thoroughly enjoy the few she has been included in. Her health has improved a lot since she has been at Ashbrook Court.

My mother has been a resident at Ashbrook for about 16 months, and her care has always been tailored to her exact needs. All the staff from the manager, through to the carers, nurses, and cleaning staff treat her with respect and like one of the family. There is always a wide programme of activities even during the lockdown to stimulate their interests. Any maintenance issues are dealt with swiftly. Mum loves it.

Very helpful staff. Very clean accommodation.

When first visiting the care home a couple of years ago I knew it was the best place for my mother in law. It felt very warm and inviting like home from home. The staff and carers were friendly, helpful and made me and my mother in law feel welcome. The transition period was made very easy. Before covid, I visited most days and never was I disappointed with the staff. They always bent over backwards to make the residents and families welcome. They always do activities and have wonderful entertainment pre covid. I couldn’t recommend them more. Also when talking to people and telling them where my mother in law is they tell me one of their family members used to go. Always speaking highly of Ashbrook.

I am so pleased that my mum is now a resident at Ashbrook Court. She moved there in March 2020 from another care home. It has been a difficult year for everyone because of Covid but it is such a relief to know that my mum is now being well cared for and looked after appropriately. The staff who look after her have all been amazing. They are always positive, cheerful and very caring. I look forward to seeing photos of mum on Facebook enjoying the amazing entertainment and activities that are always going on. I would recommend Ashbrook Court to everyone and I am so happy and relieved that my mum is living there now.

soon as you entered the premises the people working had lovely attitudes towards the patients. May my brother's stay with you be a rewarding one. Staff brilliant, dinner smelt great and pleased to see how happy you all were. Thank you.

From the moment we walked into your home we found the staff warm, welcoming and friendly. It was clean and had a friendly atmosphere.

The range of activities and inclusion of photographs on social media is wonderful to see her engaging and having fun.

I have been visiting my mother in law at Ashbrook Court for the past 10 years. There have been changes in that time but all for the better. It has always been spotlessly clean and the staff are all very caring and helpful. Visiting is never restricted to certain times and I visit at all different times and on different days but whenever I’m there I feel welcome. My mother in law is always clean, comfortable and well looked after.

The care which we have received has been amazing. It can be quite frightening for both family members at the time, but the staff make it very easy and relax both members. You can call anytime, either visit or telephone and you always have very friendly staff. Thank you to everyone, you do the most amazing job.

The residents enjoy the activities and I join in when visits concur.

From the very first interview, I was impressed with how this home was run. I never worry about my dad. I know he is looked after properly, his room is clean and tidy and I pop in at crazy times and have always been happy with his care.

It is so reassuring to know that there is always someone "watching out" and caring for our mum when we can't.