Ashbrook Court Care Home

Sewardstone Road, Waltham Abbey, London E4 7RG
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9.6 102 Reviews
  • Ashbrook Court Care Home, London
At Ashbrook Court Care Home, the compassionate team cares for their cherished residents with the same love and tenderness as shown to their own family members. The home provides person-centred residential, nursing, and dementia care in a vibrant and homely environment.

The friendly home offers comfortable en-suite bedrooms, spacious lounges, as well as a bistro, library, salon, and vintage sweet shop, all laid out in an accessible building surrounded by beautiful gardens.

Ashbrook Court is dedicated to delivering high-quality care, to achieve this, the team undertakes extensive, ongoing training and professional development.

Residents are supported to try new activities and rediscover hobbies, whilst enjoying a range of opportunities from music and movement classes and make a wish initiative, to gardening club. Underpinned by strong links to the local community, Ashbrook Court welcomes regular performers, school groups, and toddlers as part of its ‘Little Cherubs’ intergenerational project. As well as enjoying regular minibus excursions to local places of interest.

And, with soothing lighting, aromatherapy, relaxing hand massages, and sound therapy, residents can experience multi-sensory relaxation as part of a group, or in the comfort of their own bedroom, during regular Namaste Care sessions.

Residents’ families and friends play a key role in care home life and the team develops a detailed care plan in partnership with the resident and those closest to them. Families know their loved ones are being cared for by a trusted and reputable provider, with care and compassion at the forefront of all they do.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 70 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity
  • Convalescent Care
  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group/Owner

Person in charge

  • Jonathane Ribeiro (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2012

Room Information

  • Single Rooms (70)

Visiting

  • Resident's visitors are always welcome. There are no restrictions on times/days.

Parking

  • Free on-site parking is available.

Ashbrook Court Care Home Reviews (102)

9.6

Ashbrook Court Care Home has a Review Score of 9.6 (9.570) out of 10, based on 22 reviews in the last 2 years.
Over all time Ashbrook Court Care Home has 102 reviews.

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Date Published
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Reviewer Connection to Ashbrook Court Care Home
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Review from Lisa P (Daughter of Resident) published on 15 June 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
My father's care and needs are met with kindness and understanding, for which I am extremely grateful. The regular trips out help him greatly and he is always made to feel valued. He is listened to and reassured which helps him to understand why he is there.
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Review from John D (Husband of Resident) published on 10 June 2022 Submitted via Website • Report
Overall Experience 4.0 out of 5
Overall the care home delivers the best care that it can, given the transient nature of care workers. It is always providing entertainment for the residents and relatives to make their stay enjoyable. The effort put in from the manager and his team is to be commended.
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Review from Andy J (Son of Resident) published on 10 June 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
Very pleased with the overall care facilities and staffing. My father's 1-to-1 is doing a fantastic job with my father's care. We are very satisfied that our father is receiving good quality care.
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Review from Amanda R (Daughter of Resident) published on 6 June 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
Both our parents are now residents of Ashbrook Court Care home and we are grateful every day for the care, support and love they are given. All staff members treat all residents with dignity at all times and care for them as if they were their own loved ones. The Management and staff are always approachable
and involved in understanding both our loved one's needs and those of us as a family wanting the very best for those we love. There are always activities within Ashbrook Court which are fun and stimulating for the residents. Trips out and garden time when the weather is fine. As family members we are supported and feel very much part of The Ashbrook Court family.
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Review from Michelle F (Daughter of Resident) published on 6 June 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
I am very pleased with the care both my parents get at Ashbrook Court Care Home they are treated with such loving care, support and respect I couldn’t wish for a better place. Ashbrook Court Care Home always welcome you any time which is very comforting, the staff are always very respectful and helpful
to you which makes you feel relaxed knowing we have chosen the best place for our precious parents.
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Review from P H (Son of Resident) published on 6 June 2022 Submitted via Website • Report
Overall Experience 4.0 out of 5
I am kept well informed of my mother's health and doctor visits and results. The regular emails particularly over the last 2 years were very helpful and gave us peace of mind. The staff are always helpful. My only negative is it is not always possible to get through on the phone.
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Review from Anthony B (Power of Attorney of Resident) published on 6 June 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
I have been a volunteer at Ashbrook Court Care Home for over 2 years. Ashbrook Court is a lovely care home, my aunt has been at Ashbrook Court for 3 years come this August and is very happy at Ashbrook Court (my aunt will be 103 this November).
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Review from Ian S (Son of Resident) published on 1 June 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
Excellent care provided to my mother, who has been a resident for many years now. Lots for the residents to do pre-covid and they are now starting to get more entertainment back into the home as restrictions lift. Were very quick to protect the residents when the country became aware of covid and after
the first lockdown restrictions, when government rules dictated visits only at end of life or in an emergency, were eased they have maintained a good balance between protection of the residents and avoiding the 'abandonment syndrome' many elderly people have suffered from during the pandemic. Staff have been really caring and helpful throughout.
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Review from P K (Son of Resident) published on 1 June 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
There is a genuine atmosphere of kindness and care not only for residents but family members. My mum recently had a health emergency due to her condition the staff's response almost certainly saved her life.
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Review from Patricia P (Sister of Resident) published on 24 January 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am so pleased my brother is being looked after so well. All the staff are very caring, helpful and friendly. It's such a relief for all us siblings that he is in the right place.
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Review from Jill R (Sister of Resident) published on 17 January 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My brother has been treated extremely well, the staff are very attentive and caring and have met all the needs that he requires. I think the carers, nurses, admin, reception staff, and manager are absolutely lovely each time my family has been to the home. The home is bright, very clean, and most welcoming.
My brother is happy here which gives my family peace of mind.
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Review from M T (Son of Resident) published on 13 October 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I found all staff very helpful and friendly. When I visit my mum is always dressed and happy to be there.
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Review from Linda S (Daughter of Resident) published on 29 September 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
Care at the home seems very good although I would like to see Mum included in more of the outings and events provided by the home. She seemed to thoroughly enjoy the few she has been included in. Her health has improved a lot since she has been at Ashbrook Court.
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Review from Jill F (Daughter of Resident) published on 15 July 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother has been a resident at Ashbrook for about 16 months, and her care has always been tailored to her exact needs. All the staff from the manager, through to the carers, nurses, and cleaning staff treat her with respect and like one of the family. There is always a wide programme of activities
even during the lockdown to stimulate their interests. Any maintenance issues are dealt with swiftly. Mum loves it.
Reply from Jean Bishop, Business Manager at Ashbrook Court Care Home

Dear Jill, thanks so much for your review. We do love your mum and you as a family have been amazing and we always value your feedback. Many thanks, Jean Bishop.

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Review from June S (Sister of Resident) published on 8 June 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very helpful staff. Very clean accommodation.
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Review from Susan Z (Daughter-in-law of Resident) published on 11 February 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
When first visiting the care home a couple of years ago I knew it was the best place for my mother in law. It felt very warm and inviting like home from home. The staff and carers were friendly, helpful and made me and my mother in law feel welcome. The transition period was made very easy. Before covid,
I visited most days and never was I disappointed with the staff. They always bent over backwards to make the residents and families welcome. They always do activities and have wonderful entertainment pre covid. I couldn’t recommend them more. Also when talking to people and telling them where my mother in law is they tell me one of their family members used to go. Always speaking highly of Ashbrook.
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Review from Pam (Daughter of Resident) published on 8 February 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
I am so pleased that my mum is now a resident at Ashbrook Court. She moved there in March 2020 from another care home. It has been a difficult year for everyone because of Covid but it is such a relief to know that my mum is now being well cared for and looked after appropriately. The staff who look
after her have all been amazing. They are always positive, cheerful and very caring. I look forward to seeing photos of mum on Facebook enjoying the amazing entertainment and activities that are always going on. I would recommend Ashbrook Court to everyone and I am so happy and relieved that my mum is living there now.
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Review from Ruth C (Sister of Resident) published on 3 June 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I was a person who was very afraid of my family or myself going in care. On visiting my brother I am so delighted to see what a lovely atmosphere there was. As
soon as you entered the premises the people working had lovely attitudes towards the patients. May my brother's stay with you be a rewarding
one. Staff brilliant, dinner smelt great and pleased to see how happy you all were. Thank you.
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Review from Martin Z (Son of Resident) published on 24 April 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
From the moment we walked into your home we found the staff warm, welcoming and friendly. It was clean and had a friendly atmosphere.
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Review from Barry B (Son of Resident) published on 9 November 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Ashbrook staff have really gone out of their way to help settle my mum into care home life. They have quickly grasped her needs to ensure she receives the care she needs.
The range of activities and inclusion of photographs on social media is wonderful to see her engaging and having fun.
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Current Review Score: 9.6 (9.570)

Overview of Review Score

The Review Score of 9.6 (9.570) out of 10 for Ashbrook Court Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.6 out of 5 from 22 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 21 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.570 for Ashbrook Court Care Home is calculated as follows: ( (171 Excellents x 5) + (73 Goods x 4) + (5 Satisfactorys x 3) + (8 Poors x 2) + (1 Very Poors x 1) ) ÷ 258 Ratings = 4.57
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Ashbrook Court Care Home is based on 21 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 70 registered maximum number of service users is 14, which has been reached with 21 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 10 Jun 2023

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Requires improvement
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (22)

Meet the Team (1)

Jonathane

Jonathane Ribeiro

Job Title: Home Manager

Jonathane Ribeiro is a Registered Nurse and has a wealth of experience working in the healthcare sector.


Jonathane says: ‘’I feel very grateful to work with such an amazing, welcoming team. We are like a big family here, working together to deliver exceptional care to all of our treasured residents. We pride ourselves on providing a warm, caring, happy and safe home for our residents whilst being supportive and welcoming to their families, our local community and all of the professionals we work in partnership with."

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Ashbrook Court Care Home to verify any information. View our terms and conditions. Ashbrook Court Care Home has an Enhanced Service - more info.