Ashbrook Court Care Home

I have visited my sister regularly since she came in earlier this year and have found her care second to none. The staff are caring, friendly, professional and at all times attentive. The home is very clean with plenty for the residents to do if they so desire.

Unfortunately, I lost my amazing husband of 51 years last week. I couldn't have asked for a more caring passing. Staff were amazing, the head of nursing staff well what can I say, amazing, caring, going beyond the call of duty, in every way I would say 5-star. Can't thank her enough for all her guidance, care, love. There is just not enough I can say to show how I feel about all the staff, thanking you all for caring for the love of my life in his final days. I would have always thought I would hate to go in a care home, not now, from this experience, I would be happy to be placed in one, thank you again from the bottom of my heart.

My Father has been a resident of the Ashbrook Court family for over 8 years. From the moment he arrived all those years ago, the staff have been amazing and treated him like part of the family. If it was not for the wonderful care that he received, I don't think he would have been alive today if he stayed in his own home. I am forever grateful for that. My Dad loves it at the home. The staff take time to listen to him and attend to his needs. He goes out on trips in the minibus when he chooses and also the option to join in with activities within the home or to stay in his room. The food is of a wide variety and differing cuisines. He can choose what he wants to eat and the amount. He can also have more if so wishes. The staff in the home are very mindful of patients' safety and well-being and are fully up to date with training and protocols. I get regular updates and visiting is only restricted for safety reasons. The management and staff make it a wonderful Home for my dad to be.

My mother started a trial placement at Ashbrook in June following an awful time of hospitalisations and failed placements. In August our family was delighted when she was offered a permanent place. At Ashbrook she has been made to feel part of the family. The warmth and professionalism with which they deliver their service is second to none. Ashbrook have managed to help mum to become more positive about life and has supported our family at such a difficult time. We can only thank the management and staff for everything they have done and continue to do.

This Care Home is exceptionally good, very compassionate staff who care deeply about each and every one of the residents. In addition to the great staff my Dad has a one-to-one who is also exceptional, the Care Home ensures that all one-to-ones are vetted and have their high standards of care. My family are happy and can sleep at night knowing he is so well looked after. All of the above is great but what we like best is that the staff have taken the time to really get to know my Dad. They know he loves ice cream and has a sweet tooth, they know he can be stubborn - all this knowledge ensures he is cared for gently. We are so very lucky. Oh and the food, my Dad loves his food, it is very good at the home.

My Mum came for a three-week respite visit in November and decided to stay. She has found it understandably sad, even traumatic to say goodbye to her home. My sister and I visited Ashbrook Court before she went there. We felt it had a happy, homely atmosphere, was spotlessly clean and fresh and lots of facilities for the residents to enjoy. I can honestly say the staff here have done everything they can to make our mum feel comfortable and at home. She has enjoyed day trips out and visits to the in-house hairdresser. Her room is well-furnished and pleasant. She had excellent attention from the nursing staff when she became poorly and is now well again. My family and I have peace of mind knowing our mum is very well looked after and we also have been made very welcome by the very kind and professional staff there.

All the staff are amazing, really helpful and caring. Thank you so much for looking after my husband. I really like the activities that are provided for the residents to take part in. I can always speak to nurses about my husband's well-being. Thank you again Ashbrook Court Care Home.

My client has been a resident at Ashbrook for many years. Words cannot describe how much it benefits the family by knowing that she is being cared for and supported by Ashbrook staff. They go above and beyond with her. I know that they hold the utmost consideration and moral obligation to her. The work that is done to assist her is essential and crucial to the whole family. I feel great comfort and reassurance from Ashbrook as I know that they have my client's and all residents' needs forefront. We are extremely grateful.

Very friendly and supportive. Husband seems to be very content. Staff are really good.

My Dad has been living at Ashbrook Court since September 2020. In the whole time he's been there I have been extremely impressed with the service, care, support, activities and love he receives as well as myself. I have full confidence and respect for the whole team and they are full of warmth, comfort and attention to all the residents in my opinion. I feel that it is a true blessing that my Dad resides there, I simply can't praise Ashbrook Court enough. 5 stars and more! Thank you.

Mum has been a resident in Ashbrook for over 4 years now and I have been very pleased constantly with the care she is given. The building is always very clean and fresh. The carers are very attentive and kind. Staff are polite and very helpful and the management are always helpful and approachable. I would recommend Ashbrook Court to anybody. I am constantly impressed with the home and staff.

My father's care and needs are met with kindness and understanding, for which I am extremely grateful. The regular trips out help him greatly and he is always made to feel valued. He is listened to and reassured which helps him to understand why he is there.

Overall the care home delivers the best care that it can, given the transient nature of care workers. It is always providing entertainment for the residents and relatives to make their stay enjoyable. The effort put in from the manager and his team is to be commended.

Very pleased with the overall care facilities and staffing. My father's 1-to-1 is doing a fantastic job with my father's care. We are very satisfied that our father is receiving good quality care.

Both our parents are now residents of Ashbrook Court Care home and we are grateful every day for the care, support and love they are given. All staff members treat all residents with dignity at all times and care for them as if they were their own loved ones. The Management and staff are always approachable and involved in understanding both our loved one's needs and those of us as a family wanting the very best for those we love. There are always activities within Ashbrook Court which are fun and stimulating for the residents. Trips out and garden time when the weather is fine. As family members we are supported and feel very much part of The Ashbrook Court family.

I am very pleased with the care both my parents get at Ashbrook Court Care Home they are treated with such loving care, support and respect I couldn’t wish for a better place. Ashbrook Court Care Home always welcome you any time which is very comforting, the staff are always very respectful and helpful to you which makes you feel relaxed knowing we have chosen the best place for our precious parents.

I am kept well informed of my mother's health and doctor visits and results. The regular emails particularly over the last 2 years were very helpful and gave us peace of mind. The staff are always helpful. My only negative is it is not always possible to get through on the phone.

I have been a volunteer at Ashbrook Court Care Home for over 2 years. Ashbrook Court is a lovely care home, my aunt has been at Ashbrook Court for 3 years come this August and is very happy at Ashbrook Court (my aunt will be 103 this November).

Excellent care provided to my mother, who has been a resident for many years now. Lots for the residents to do pre-covid and they are now starting to get more entertainment back into the home as restrictions lift. Were very quick to protect the residents when the country became aware of covid and after the first lockdown restrictions, when government rules dictated visits only at end of life or in an emergency, were eased they have maintained a good balance between protection of the residents and avoiding the 'abandonment syndrome' many elderly people have suffered from during the pandemic. Staff have been really caring and helpful throughout.

There is a genuine atmosphere of kindness and care not only for residents but family members. My mum recently had a health emergency due to her condition the staff's response almost certainly saved her life.