
I simply can't praise Ashbrook Court enough. 5 stars and more!Julie A(Daughter of Resident/Service User)

I'm really happy my mum is in this home the staff are attentive and caring.S A(Daughter of Resident/Service User)


I simply can't praise Ashbrook Court enough. 5 stars and more!Julie A(Daughter of Resident/Service User)

I'm really happy my mum is in this home the staff are attentive and caring.S A(Daughter of Resident/Service User)


At Ashbrook Court Care Home, the compassionate team cares for their cherished residents with the same love and tenderness as shown to their own family members. The home provides person-centred residential, nursing, and dementia care in a vibrant and homely environment.
The friendly home offers comfortable en-suite bedrooms, spacious lounges, as well as a bistro, library, salon, and vintage sweet shop, all laid out in an accessible building surrounded by beautiful...
Care Provided by Ashbrook Court Care Home
Primary Care Categories
- Older Person Care
- Dementia
- Physical Disability
- Visual / Hearing Impairment
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Nursing Care
- Dementia Residential Care
- Dementia Nursing Care
- For a maximum of 70 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
- Advanced/Complex Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
- Palliative / End of Life Care
- COPD/Pulmonary Disease
- Bariatric Care/Obesity
- Convalescent Care
- Day Care
Facilities
- Own Furniture if required
- Pet Friendly (or by arrangement)
- Smoking not permitted
- Near Public Transport
- Minibus or other transport
- Lift
- Wheelchair Access
- Gardens
- Phone Point in own room
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
The price(s) shown are provided by the care home. Contact Ashbrook Court Care Home for full pricing details and T&Cs.
Contact Ashbrook Court Care Home to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Good to Know
Group / Owner
- Carebase
- Private Owned
Person in charge
- Vicky Parsons (Home Manager)
Local Authority / Social Services
Admission Information
- Mixed (no single-gender units)
- Ages 65+
Care Home Design/Build
- Purpose Built: Yes
- Last Refurbishment: 2012
Room Information
- Single Rooms (70)
- Single Rooms with ensuite Wet Room (5)
- Couples/Companion Rooms with ensuite Wet Room (2)
Visiting
- Resident's visitors are always welcome. There are no restrictions on times/days.
Parking
- Free on-site parking is available.
Ashbrook Court Care Home Reviews (111)
Ashbrook Court Care Home has a Review Score of 9.6 (9.638) out of 10, based on 30 reviews in the last 2 years.
Over all time Ashbrook Court Care Home has 111 reviews.
My Father has been a resident of the Ashbrook Court family for over 8 years. From the moment he arrived all those years ago, the staff have been amazing and treated him like part of the family. If it was not for the wonderful care that he received, I don't think he would have been alive today if he stayed in his own home. I am forever grateful for that. My Dad loves it at the home. The staff take time to listen to him and attend to his needs. He goes out on trips in the minibus when he chooses and also the option to join in with activities within the home or to stay in his room. The food is of a wide variety and differing cuisines. He can choose what he wants to eat and the amount. He can also have more if so wishes. The staff in the home are very mindful of patients' safety and well-being and are fully up to date with training and protocols. I get regular updates and visiting is only restricted for safety reasons. The management and staff make it a wonderful Home for my dad to be.
My mother started a trial placement at Ashbrook in June following an awful time of hospitalisations and failed placements. In August our family was delighted when she was offered a permanent place. At Ashbrook she has been made to feel part of the family. The warmth and professionalism with which they deliver their service is second to none. Ashbrook have managed to help mum to become more positive about life and has supported our family at such a difficult time. We can only thank the management and staff for everything they have done and continue to do.
This Care Home is exceptionally good, very compassionate staff who care deeply about each and every one of the residents. In addition to the great staff my Dad has a one-to-one who is also exceptional, the Care Home ensures that all one-to-ones are vetted and have their high standards of care. My family are happy and can sleep at night knowing he is so well looked after. All of the above is great but what we like best is that the staff have taken the time to really get to know my Dad. They know he loves ice cream and has a sweet tooth, they know he can be stubborn - all this knowledge ensures he is cared for gently. We are so very lucky. Oh and the food, my Dad loves his food, it is very good at the home.
My Mum came for a three-week respite visit in November and decided to stay. She has found it understandably sad, even traumatic to say goodbye to her home. My sister and I visited Ashbrook Court before she went there. We felt it had a happy, homely atmosphere, was spotlessly clean and fresh and lots of facilities for the residents to enjoy. I can honestly say the staff here have done everything they can to make our mum feel comfortable and at home. She has enjoyed day trips out and visits to the in-house hairdresser. Her room is well-furnished and pleasant. She had excellent attention from the nursing staff when she became poorly and is now well again. My family and I have peace of mind knowing our mum is very well looked after and we also have been made very welcome by the very kind and professional staff there.
All the staff are amazing, really helpful and caring. Thank you so much for looking after my husband. I really like the activities that are provided for the residents to take part in. I can always speak to nurses about my husband's well-being. Thank you again Ashbrook Court Care Home.
My client has been a resident at Ashbrook for many years. Words cannot describe how much it benefits the family by knowing that she is being cared for and supported by Ashbrook staff. They go above and beyond with her. I know that they hold the utmost consideration and moral obligation to her. The work that is done to assist her is essential and crucial to the whole family. I feel great comfort and reassurance from Ashbrook as I know that they have my client's and all residents' needs forefront. We are extremely grateful.
Very friendly and supportive. Husband seems to be very content. Staff are really good.
My Dad has been living at Ashbrook Court since September 2020. In the whole time he's been there I have been extremely impressed with the service, care, support, activities and love he receives as well as myself. I have full confidence and respect for the whole team and they are full of warmth, comfort and attention to all the residents in my opinion. I feel that it is a true blessing that my Dad resides there, I simply can't praise Ashbrook Court enough. 5 stars and more! Thank you.
Mum has been a resident in Ashbrook for over 4 years now and I have been very pleased constantly with the care she is given. The building is always very clean and fresh. The carers are very attentive and kind. Staff are polite and very helpful and the management are always helpful and approachable. I would recommend Ashbrook Court to anybody. I am constantly impressed with the home and staff.
My father's care and needs are met with kindness and understanding, for which I am extremely grateful. The regular trips out help him greatly and he is always made to feel valued. He is listened to and reassured which helps him to understand why he is there.
Overall the care home delivers the best care that it can, given the transient nature of care workers. It is always providing entertainment for the residents and relatives to make their stay enjoyable. The effort put in from the manager and his team is to be commended.
Very pleased with the overall care facilities and staffing. My father's 1-to-1 is doing a fantastic job with my father's care. We are very satisfied that our father is receiving good quality care.
Both our parents are now residents of Ashbrook Court Care home and we are grateful every day for the care, support and love they are given. All staff members treat all residents with dignity at all times and care for them as if they were their own loved ones. The Management and staff are always approachable and involved in understanding both our loved one's needs and those of us as a family wanting the very best for those we love. There are always activities within Ashbrook Court which are fun and stimulating for the residents. Trips out and garden time when the weather is fine. As family members we are supported and feel very much part of The Ashbrook Court family.
I am very pleased with the care both my parents get at Ashbrook Court Care Home they are treated with such loving care, support and respect I couldn’t wish for a better place. Ashbrook Court Care Home always welcome you any time which is very comforting, the staff are always very respectful and helpful to you which makes you feel relaxed knowing we have chosen the best place for our precious parents.
I am kept well informed of my mother's health and doctor visits and results. The regular emails particularly over the last 2 years were very helpful and gave us peace of mind. The staff are always helpful. My only negative is it is not always possible to get through on the phone.
I have been a volunteer at Ashbrook Court Care Home for over 2 years. Ashbrook Court is a lovely care home, my aunt has been at Ashbrook Court for 3 years come this August and is very happy at Ashbrook Court (my aunt will be 103 this November).
Excellent care provided to my mother, who has been a resident for many years now. Lots for the residents to do pre-covid and they are now starting to get more entertainment back into the home as restrictions lift. Were very quick to protect the residents when the country became aware of covid and after the first lockdown restrictions, when government rules dictated visits only at end of life or in an emergency, were eased they have maintained a good balance between protection of the residents and avoiding the 'abandonment syndrome' many elderly people have suffered from during the pandemic. Staff have been really caring and helpful throughout.
There is a genuine atmosphere of kindness and care not only for residents but family members. My mum recently had a health emergency due to her condition the staff's response almost certainly saved her life.
I am so pleased my brother is being looked after so well. All the staff are very caring, helpful and friendly. It's such a relief for all us siblings that he is in the right place.
My brother has been treated extremely well, the staff are very attentive and caring and have met all the needs that he requires. I think the carers, nurses, admin, reception staff, and manager are absolutely lovely each time my family has been to the home. The home is bright, very clean, and most welcoming. My brother is happy here which gives my family peace of mind.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 10 June 2023Good
- CaringGood
- EffectiveGood
- ResponsiveRequires improvement
- SafeGood
- Well-ledGood
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (9) & Events (2)
- 30 Jul 2026
A resident receiving end-of-life care at a Waltham Abbey care home has fulfilled his wish to marry his partner of 20 years, thanks to the dedicated team who arranged their...
- 28 May 2026
Residents at Ashbrook Court Care Home, in Waltham Abbey were buzzing with excitement as they celebrated World Bee Day alongside pupils from High Beech Primary School in Epping Forest. Throughout...
- 05 Feb 2026
Music and dancing were central to the surprise birthday party the dedicated team at a Waltham Abbey care home threw for glamorous resident, Phyllis Walker, as she turned 100. The...
- 26 Aug 2026Organiser: Ashbrook Court Care Home
- 26 Aug 2026Organiser: Ashbrook Court Care Home
Awards / Recognitions (23)
- 30 Jan 2026Recipient: Carebase
- 31 Jan 2025Recipient: Carebase
- 04 Dec 2024Recipient: Ashbrook Court Care Home
Accreditations
There are no accreditations posted yet for Ashbrook Court Care Home.
Meet the Team (1)

Vicky joined our Carebase family in 2017, having retrained in Health and Social Care, after a successful career in law. Her personal experience caring for her father, who lived with dementia, sparked a deep commitment to helping others on the same journey. ?Since joining Ashbrook Court in 2025, Vicky’s warmth, compassion and gentle leadership have been at the heart of our friendly home. She loves getting to know residents and their families, and she supports our entire team to deliver the thoughtful care that makes life here feel special.
Her guiding motto is, “If you cannot do great things, do small things in a great way,” inspired by Napoleon Hill. Vicky explains that it is often the smallest acts of kindness that mean the most, ensuring each resident feels valued, understood and supported to enjoy the best quality of life.
Outside of work, Vicky finds relaxation on walks in Epping Forest with her beloved dogs. She also holds an NVQ Level 5 in Leadership for Health and Social Care.
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