
I simply can't praise Ashbrook Court enough. 5 stars and more!Julie A(Daughter of Resident/Service User)

I'm really happy my mum is in this home the staff are attentive and caring.S A(Daughter of Resident/Service User)


I simply can't praise Ashbrook Court enough. 5 stars and more!Julie A(Daughter of Resident/Service User)

I'm really happy my mum is in this home the staff are attentive and caring.S A(Daughter of Resident/Service User)


At Ashbrook Court Care Home, the compassionate team cares for their cherished residents with the same love and tenderness as shown to their own family members. The home provides person-centred residential, nursing, and dementia care in a vibrant and homely environment.
The friendly home offers comfortable en-suite bedrooms, spacious lounges, as well as a bistro, library, salon, and vintage sweet shop, all laid out in an accessible building surrounded by beautiful...
Care Provided by Ashbrook Court Care Home
Primary Care Categories
- Older Person Care
- Dementia
- Physical Disability
- Visual / Hearing Impairment
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Nursing Care
- Dementia Residential Care
- Dementia Nursing Care
- For a maximum of 70 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
- Advanced/Complex Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
- Palliative / End of Life Care
- COPD/Pulmonary Disease
- Bariatric Care/Obesity
- Convalescent Care
- Day Care
Facilities
- Own Furniture if required
- Pet Friendly (or by arrangement)
- Smoking not permitted
- Near Public Transport
- Minibus or other transport
- Lift
- Wheelchair Access
- Gardens
- Phone Point in own room
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
The price(s) shown are provided by the care home. Contact Ashbrook Court Care Home for full pricing details and T&Cs.
Contact Ashbrook Court Care Home to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Good to Know
Group / Owner
- Carebase
- Private Owned
Person in charge
- Vicky Parsons (Home Manager)
Local Authority / Social Services
Admission Information
- Mixed (no single-gender units)
- Ages 65+
Care Home Design/Build
- Purpose Built: Yes
- Last Refurbishment: 2012
Room Information
- Single Rooms (70)
- Single Rooms with ensuite Wet Room (5)
- Couples/Companion Rooms with ensuite Wet Room (2)
Visiting
- Resident's visitors are always welcome. There are no restrictions on times/days.
Parking
- Free on-site parking is available.
Ashbrook Court Care Home Reviews (111)
Ashbrook Court Care Home has a Review Score of 9.6 (9.638) out of 10, based on 30 reviews in the last 2 years.
Over all time Ashbrook Court Care Home has 111 reviews.
2) Day time care staff - Oak Lounge - always friendly, professional and attentive to my mum's needs.
3) Hairdresser - Bring extra 'cheer', care and friendliness to the environment.
4) Nurses - communication, updates and next step chatted (senior carer) about regularly, but, they are always answer any questions. Very friendly and professional.
Cleaning staff, maintenance, mini bus driver, activity staff are all very dedicated to their allocated duties. Good menu/diet.
I am very happy with the care that Ashbrooks Court give my partner. All the staff are very kind and considerate to residents and always have a smile. They are also very supportive when it comes to the residents' families.
My mum has dementia and doesn't really know me anymore, my visits are sad now but the staff are very reassuring.
Everyone works hard to look after our loved ones. Thank you.
I would recommend this home to anyone.
My mum moved into Ashbrook Court in November this year after a bad experience in a previous care home. I can say so far all the staff and the manager have been amazing. My mum looks very well cared for and is very comfortable in her lovely room. All the staff work extremely hard looking after all the residents and we as a family very much appreciate the care and kindness our mum is receiving.
I honestly can't speak highly enough of the staff and management of Ashbrook Court. From the warm welcome on arrival to the in-depth social, emotional and medical support given to all residents. My close friend has lived in other care homes before Ashbrook Court but I'm so glad we moved her here. Her needs have been 100% met with consideration and care. I have no hesitation in recommending this wonderful care home.
An outstanding care home, with lovely caring staff from not only the nurses but right through to the activity staff, carers, office staff and cleaners, all very lovely people. I am so pleased I chose Ashbrook, I can relax knowing my darling father is being looked after so well and treated with love, care, respect and dignity and get constant updates. If anyone is considering the prospect of having to place their loved one in care, this is the one.
Overall the care staff from the management downwards really care for the residents and make them as comfortable as possible and cater for the resident's needs. The whole decor of the building, rooms and utilities are designed to make the residents feel at home and to cheer them up.
My friend/neighbour was bought into Ashbrook Court in February and since then has not only improved in her general health but has settled down nicely. The staff are very kind and caring and keep us informed at all times. I would definitely recommend Ashbrook Court.
The food could do with a change with good old-fashioned food like shepherd's pie, cottage pie, sausages mash and so on. I know I ask for ham egg and chips for my mum but not every day and not to give her salad in the wintertime.
Thank you for taking the time to leave us a review - we're delighted to read you're very happy with our home. We always welcome feedback and remain committed to continuing to improve so please do continue to share your views with us during your visits, calls and review meetings. As previously...
My husband was relaxed and showed no sign of anxiety in my presence. If I had concerns and asked, no problem getting clarification.
I feel my uncle is well cared for and encouraged to participate in activities. The staff are always very friendly and tell me things my uncle has talked about when I go, I know he doesn't know me anymore, but I'm told when he does have a chat with someone he sometimes mentions me... he is often asleep when I go. I like to look at the social media page and when I spot him enjoying baking or holding an animal it's so nice.
Ashbrook Court Care Home provides excellent care for my father, with dignity and respect. They show care, patience, empathy and understanding. The staff make him feel at ease and every staff member I've been in contact with has been supportive and helpful, including reception staff.
Ashbrook Court Care Home continues to be very supportive of my friend, who has significant mental health issues. Management and staff are attentive and patient. They also communicate well with me and answer queries very promptly. I am very happy with the care that my friend receives.
My mother has been here for around a year. Immediately I was struck by the training the staff have - they have excellent behaviour management skills and get quite a lot out of my mother, especially in terms of encouraging her to move, eat and socialise with others. They do keep a close eye on medical issues and communicate effectively and clearly with the family. They have earned my trust and continue to do so on a daily basis. Notably, my mother struggled in other care homes due to her hallucinations and delusions which can cause her to be frightened and aggressive at times. Their person-centred care is second to none. Recently, the nurse put my mother on the phone to me as she was weepy. Mum actually said she would be okay because although she was sad today, the nurses were great and would let her just be sad if she wanted to be, would take care of her and wouldn't leave her alone. Honestly, that's the greatest vindication of our decision to have her live at Ashbrook Court Care Home.
Facilities within the home are very good. All of the areas are very clean and tidy. They have recently carried out some refurb work to brighten up some areas with fresh paint and flooring.
My mum has been at Ashbrook Court Care Home for about eighteen months and I can't praise the care staff enough. She has dementia but despite this, she has changed since going to Ashbrook Court in that she is happier and less distressed about everyday life. There are always activities and people of her own age and similar issues. Again, thank you all at Ashbrook Court for your patience and loving care.
Whenever I come to visit my aunt, I always feel welcome by all the staff. The home is beautiful and clean and there is always something going on for the residents who wish to get involved.
The whole team are patient professional and very personable.
I have visited my sister regularly since she came in earlier this year and have found her care second to none. The staff are caring, friendly, professional and at all times attentive. The home is very clean with plenty for the residents to do if they so desire.
Unfortunately, I lost my amazing husband of 51 years last week. I couldn't have asked for a more caring passing. Staff were amazing, the head of nursing staff well what can I say, amazing, caring, going beyond the call of duty, in every way I would say 5-star. Can't thank her enough for all her guidance, care, love. There is just not enough I can say to show how I feel about all the staff, thanking you all for caring for the love of my life in his final days. I would have always thought I would hate to go in a care home, not now, from this experience, I would be happy to be placed in one, thank you again from the bottom of my heart.
Vivien, thank you so much for leaving us such a lovely review at, what must be, such a difficult time for you and your family. It was an honour to be able to care for your husband and we will all miss him greatly here at Ashbrook Court. Please do pop in and see us when you feel up to it, we would love to see you soon.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 10 June 2023Good
- CaringGood
- EffectiveGood
- ResponsiveRequires improvement
- SafeGood
- Well-ledGood
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (9) & Events (2)
- 30 Jul 2026
A resident receiving end-of-life care at a Waltham Abbey care home has fulfilled his wish to marry his partner of 20 years, thanks to the dedicated team who arranged their...
- 28 May 2026
Residents at Ashbrook Court Care Home, in Waltham Abbey were buzzing with excitement as they celebrated World Bee Day alongside pupils from High Beech Primary School in Epping Forest. Throughout...
- 05 Feb 2026
Music and dancing were central to the surprise birthday party the dedicated team at a Waltham Abbey care home threw for glamorous resident, Phyllis Walker, as she turned 100. The...
- 26 Aug 2026Organiser: Ashbrook Court Care Home
- 26 Aug 2026Organiser: Ashbrook Court Care Home
Awards / Recognitions (23)
- 30 Jan 2026Recipient: Carebase
- 31 Jan 2025Recipient: Carebase
- 04 Dec 2024Recipient: Ashbrook Court Care Home
Accreditations
There are no accreditations posted yet for Ashbrook Court Care Home.
Meet the Team (1)

Vicky joined our Carebase family in 2017, having retrained in Health and Social Care, after a successful career in law. Her personal experience caring for her father, who lived with dementia, sparked a deep commitment to helping others on the same journey. ?Since joining Ashbrook Court in 2025, Vicky’s warmth, compassion and gentle leadership have been at the heart of our friendly home. She loves getting to know residents and their families, and she supports our entire team to deliver the thoughtful care that makes life here feel special.
Her guiding motto is, “If you cannot do great things, do small things in a great way,” inspired by Napoleon Hill. Vicky explains that it is often the smallest acts of kindness that mean the most, ensuring each resident feels valued, understood and supported to enjoy the best quality of life.
Outside of work, Vicky finds relaxation on walks in Epping Forest with her beloved dogs. She also holds an NVQ Level 5 in Leadership for Health and Social Care.
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