Ashbrook Court Care Home

Sewardstone Road, Waltham Abbey, London E4 7RG
Review Us
9.6 102 Reviews
  • Ashbrook Court Care Home, London
At Ashbrook Court Care Home, the compassionate team cares for their cherished residents with the same love and tenderness as shown to their own family members. The home provides person-centred residential, nursing, and dementia care in a vibrant and homely environment.

The friendly home offers comfortable en-suite bedrooms, spacious lounges, as well as a bistro, library, salon, and vintage sweet shop, all laid out in an accessible building surrounded by beautiful gardens.

Ashbrook Court is dedicated to delivering high-quality care, to achieve this, the team undertakes extensive, ongoing training and professional development.

Residents are supported to try new activities and rediscover hobbies, whilst enjoying a range of opportunities from music and movement classes and make a wish initiative, to gardening club. Underpinned by strong links to the local community, Ashbrook Court welcomes regular performers, school groups, and toddlers as part of its ‘Little Cherubs’ intergenerational project. As well as enjoying regular minibus excursions to local places of interest.

And, with soothing lighting, aromatherapy, relaxing hand massages, and sound therapy, residents can experience multi-sensory relaxation as part of a group, or in the comfort of their own bedroom, during regular Namaste Care sessions.

Residents’ families and friends play a key role in care home life and the team develops a detailed care plan in partnership with the resident and those closest to them. Families know their loved ones are being cared for by a trusted and reputable provider, with care and compassion at the forefront of all they do.
Show Ashbrook Court Care Home on the Map

Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 70 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity
  • Convalescent Care
  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group/Owner

Person in charge

  • Jonathane Ribeiro (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2012

Room Information

  • Single Rooms (70)

Visiting

  • Resident's visitors are always welcome. There are no restrictions on times/days.

Parking

  • Free on-site parking is available.

Ashbrook Court Care Home Reviews (102)

9.6

Ashbrook Court Care Home has a Review Score of 9.6 (9.570) out of 10, based on 22 reviews in the last 2 years.
Over all time Ashbrook Court Care Home has 102 reviews.

Overall Experience
  • 72
  • 26
  • 2
  • 2
  • 0
Date Published
  • 102
  • 7
  • 19
  • 21
  • 81
Reviewer Connection to Ashbrook Court Care Home
  • 44
  • 21
  • 8
  • 6
  • 5
  • 4
  • 3
  • 3
  • 2
  • 2
  • 1
  • 1
  • 1
  • 1
Total of 102, showing 21-40
Review from Amanda T (Niece of Resident) published on 7 May 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
I feel my uncle is well cared for and encouraged to participate in activities. The staff are always very friendly and tell me things my uncle has talked about when I go, I know he doesn't know me anymore, but I'm told when he does have a chat with someone he sometimes mentions me... he is often asleep
when I go. I like to look at the social media page and when I spot him enjoying baking or holding an animal it's so nice.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from C W (Daughter of Resident) published on 25 September 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Ashbrook Court Care Home provides excellent care for my father, with dignity and respect. They show care, patience, empathy and understanding. The staff make him feel at ease and every staff member I've been in contact with has been supportive and helpful, including reception staff.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from F H (Friend of Resident) published on 21 September 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Ashbrook Court Care Home continues to be very supportive of my friend, who has significant mental health issues. Management and staff are attentive and patient. They also communicate well with me and answer queries very promptly. I am very happy with the care that my friend receives.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from D K (Daughter of Resident) published on 18 September 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother has been here for around a year. Immediately I was struck by the training the staff have - they have excellent behaviour management skills and get quite a lot out of my mother, especially in terms of encouraging her to move, eat and socialise with others. They do keep a close eye on medical
issues and communicate effectively and clearly with the family. They have earned my trust and continue to do so on a daily basis. Notably, my mother struggled in other care homes due to her hallucinations and delusions which can cause her to be frightened and aggressive at times. Their person-centred care is second to none. Recently, the nurse put my mother on the phone to me as she was weepy. Mum actually said she would be okay because although she was sad today, the nurses were great and would let her just be sad if she wanted to be, would take care of her and wouldn't leave her alone. Honestly, that's the greatest vindication of our decision to have her live at Ashbrook Court Care Home.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from N S (Son of Resident) published on 18 September 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
The staff at Ashbrook Court Care Home are excellent and the care provided to my mum is superb.
Facilities within the home are very good. All of the areas are very clean and tidy. They have recently carried out some refurb work to brighten up some areas with fresh paint and flooring.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Dave S (Son of Resident) published on 15 September 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum has been at Ashbrook Court Care Home for about eighteen months and I can't praise the care staff enough. She has dementia but despite this, she has changed since going to Ashbrook Court in that she is happier and less distressed about everyday life. There are always activities and people of her
own age and similar issues. Again, thank you all at Ashbrook Court for your patience and loving care.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from L K (Niece of Resident) published on 11 May 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Whenever I come to visit my aunt, I always feel welcome by all the staff. The home is beautiful and clean and there is always something going on for the residents who wish to get involved.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Martine J (Daughter of Resident) published on 9 May 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
At Ashbrook Care Home the staff are both kind attentive as well as professional. I trust the team of carers to always have my father’s best interest heart. Equally, the team are quick to call me if there are any decisions to be made or if my father needs anything.
The whole team are patient professional
and very personable.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from G F (Sister of Resident) published on 9 May 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have visited my sister regularly since she came in earlier this year and have found her care second to none. The staff are caring, friendly, professional and at all times attentive. The home is very clean with plenty for the residents to do if they so desire.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Vivien L (Husband of Resident) published on 19 January 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Unfortunately, I lost my amazing husband of 51 years last week. I couldn't have asked for a more caring passing. Staff were amazing, the head of nursing staff well what can I say, amazing, caring, going beyond the call of duty, in every way I would say 5-star. Can't thank her enough for all her guidance,
care, love. There is just not enough I can say to show how I feel about all the staff, thanking you all for caring for the love of my life in his final days. I would have always thought I would hate to go in a care home, not now, from this experience, I would be happy to be placed in one, thank you again from the bottom of my heart.
Reply from Jonathan Ribeiro, Home Manager at Ashbrook Court Care Home

Vivien, thank you so much for leaving us such a lovely review at, what must be, such a difficult time for you and your family. It was an honour to be able to care for your husband and we will all miss him greatly here at Ashbrook Court. Please do pop in and see us when you feel up to it, we would love to see you soon.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Patricia B (Daughter of Resident) published on 9 January 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My Father has been a resident of the Ashbrook Court family for over 8 years. From the moment he arrived all those years ago, the staff have been amazing and treated him like part of the family. If it was not for the wonderful care that he received, I don't think he would have been alive today if he
stayed in his own home. I am forever grateful for that. My Dad loves it at the home. The staff take time to listen to him and attend to his needs. He goes out on trips in the minibus when he chooses and also the option to join in with activities within the home or to stay in his room. The food is of a wide variety and differing cuisines. He can choose what he wants to eat and the amount. He can also have more if so wishes. The staff in the home are very mindful of patients' safety and well-being and are fully up to date with training and protocols. I get regular updates and visiting is only restricted for safety reasons. The management and staff make it a wonderful Home for my dad to be.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Kim M (Daughter of Resident) published on 9 January 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother started a trial placement at Ashbrook in June following an awful time of hospitalisations and failed placements. In August our family was delighted when she was offered a permanent place. At Ashbrook she has been made to feel part of the family. The warmth and professionalism with which they
deliver their service is second to none. Ashbrook have managed to help mum to become more positive about life and has supported our family at such a difficult time. We can only thank the management and staff for everything they have done and continue to do.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Jenny P (Daughter of Resident) published on 9 January 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
This Care Home is exceptionally good, very compassionate staff who care deeply about each and every one of the residents. In addition to the great staff my Dad has a one-to-one who is also exceptional, the Care Home ensures that all one-to-ones are vetted and have their high standards of care. My family
are happy and can sleep at night knowing he is so well looked after. All of the above is great but what we like best is that the staff have taken the time to really get to know my Dad. They know he loves ice cream and has a sweet tooth, they know he can be stubborn - all this knowledge ensures he is cared for gently. We are so very lucky. Oh and the food, my Dad loves his food, it is very good at the home.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Ann C (Daughter of Resident) published on 9 January 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My Mum came for a three-week respite visit in November and decided to stay. She has found it understandably sad, even traumatic to say goodbye to her home. My sister and I visited Ashbrook Court before she went there. We felt it had a happy, homely atmosphere, was spotlessly clean and fresh and lots
of facilities for the residents to enjoy. I can honestly say the staff here have done everything they can to make our mum feel comfortable and at home. She has enjoyed day trips out and visits to the in-house hairdresser. Her room is well-furnished and pleasant. She had excellent attention from the nursing staff when she became poorly and is now well again. My family and I have peace of mind knowing our mum is very well looked after and we also have been made very welcome by the very kind and professional staff there.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Susan S (Wife of Resident) published on 9 January 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
All the staff are amazing, really helpful and caring. Thank you so much for looking after my husband. I really like the activities that are provided for the residents to take part in. I can always speak to nurses about my husband's well-being. Thank you again Ashbrook Court Care Home.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Chris B (Son of Resident) published on 14 July 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am always made welcome when I visit and my questions are always answered. The Facebook page shows the fun activities that Ashbrook Court provides on a regular basis.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Jade P (Private Carer of Resident) published on 14 July 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My client has been a resident at Ashbrook for many years. Words cannot describe how much it benefits the family by knowing that she is being cared for and supported by Ashbrook staff. They go above and beyond with her. I know that they hold the utmost consideration and moral obligation to her. The work
that is done to assist her is essential and crucial to the whole family. I feel great comfort and reassurance from Ashbrook as I know that they have my client's and all residents' needs forefront. We are extremely grateful.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Joan S (Wife of Resident) published on 7 July 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very friendly and supportive. Husband seems to be very content. Staff are really good.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Julie A (Daughter of Resident) published on 23 June 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
My Dad has been living at Ashbrook Court since September 2020. In the whole time he's been there I have been extremely impressed with the service, care, support, activities and love he receives as well as myself. I have full confidence and respect for the whole team and they are full of warmth, comfort
and attention to all the residents in my opinion. I feel that it is a true blessing that my Dad resides there, I simply can't praise Ashbrook Court enough. 5 stars and more! Thank you.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Jane J (Daughter of Resident) published on 17 June 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum has been a resident in Ashbrook for over 4 years now and I have been very pleased constantly with the care she is given. The building is always very clean and fresh. The carers are very attentive and kind. Staff are polite and very helpful and the management are always helpful and approachable.
I would recommend Ashbrook Court to anybody. I am constantly impressed with the home and staff.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Current Review Score: 9.6 (9.570)

Overview of Review Score

The Review Score of 9.6 (9.570) out of 10 for Ashbrook Court Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.6 out of 5 from 22 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 21 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.570 for Ashbrook Court Care Home is calculated as follows: ( (171 Excellents x 5) + (73 Goods x 4) + (5 Satisfactorys x 3) + (8 Poors x 2) + (1 Very Poors x 1) ) ÷ 258 Ratings = 4.57
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Ashbrook Court Care Home is based on 21 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 70 registered maximum number of service users is 14, which has been reached with 21 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 10 Jun 2023

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Requires improvement
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

Loading

Loading Loading

Loading

Loading

Awards / Recognitions (22)

Meet the Team (1)

Jonathane

Jonathane Ribeiro

Job Title: Home Manager

Jonathane Ribeiro is a Registered Nurse and has a wealth of experience working in the healthcare sector.


Jonathane says: ‘’I feel very grateful to work with such an amazing, welcoming team. We are like a big family here, working together to deliver exceptional care to all of our treasured residents. We pride ourselves on providing a warm, caring, happy and safe home for our residents whilst being supportive and welcoming to their families, our local community and all of the professionals we work in partnership with."

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Ashbrook Court Care Home to verify any information. View our terms and conditions. Ashbrook Court Care Home has an Enhanced Service - more info.