Care Homes Owned by Cascade Ltd

from developing close relationships with staff. Staff shortages and changes over the review period (including the departure of the house manager) have caused difficulties but these now appear to have been addressed. There are now larger numbers of staff members who understand how our son can best be supported.

The home is clean and tidy and well kept. Residents regularly have social visits out of the home to suit their needs and abilities and likes.
Staff are friendly and accommodating.
Communication between the home and myself has been the only niggle I've had, but this was addressed and dealt with immediately.

to address those issues. They quickly realised they would benefit from having adjacent rooms.

The boys have settled in very well at Hurst & unless they are ill always seem very happy. One likes to go out regularly while likes to stay home, which is catered for. They also have regular holidays organised by the staff.

I have always found staff very welcoming & friendly. They encourage family visits. It is easy to communicate with managers & they keep parents in the loop with information. On the rare occasions a concern arises, they respond promptly & proactively.

I like that Cascade is able to retain staff and facilitate their career progression. It provides familiar continuity.

sense of structure, health, and a great home for all. The charity backbone of this is very important. (My previous experience of profit-let companies thus far has made me wish charities dominated the sector). This place has a wonderful ethos.

Relatives too are listened to and worked with, with a strong and appropriate sense of care, professionalism and good humour.

I took a while to adapt to communication lines, because there are so many great staff with a genuine interest and key role in care that you have to know where to start, who to cc, etc... A nice problem to have. (At the last place contact was a question of "who's the good one", but here it's all of them!) I am truly grateful.

in a variety of different ways, and, with growing confidence, he talks about it as 'his home' - I believe that our son, like us, would give well deserved five star/excellent ratings in all of the given categories.

team play.

good and my son (who has been a 'picky' eater & underweight in the past) is now at a healthier weight. He is non verbal but communication is facilitated through PECS and he is learning life skills, eg helping with cooking and clearing away. He has a tutor who visits and he joins in with craft activities. My husband and I are regularly kept informed by staff by phone and email, as well as chats in person when we visit to take our son out or take him home for the weekend. All in all we are happy with his care.

his sensory motor exercise program. This is a key method to helping him regulate his body and behaviour. His carers have introduced him to lots of new experiences, such as rock climbing and animation art. He is really blossoming!
I sometimes feel that there are loads of different staff members, and I hope they can all get to know him well enough. I realise that Moore is a brand new home, so I'm sure this will settle down. I feel confident that I can always talk to the manager and team leaders who do seem to understand his needs well.

autistic and how he liked to be treated.

continuity is so important with lads like mine, so credit to Cohen House that staff turnover stays as low as possible.
This is not my son's first care home, so I can make the comparison that Cohen House is a thousand per cent better than his previous place. I have full confidence in the care; activities; staffing levels; professionalism; management and 'culture'; physical environment; communications and his health care.
He's happy coming for regular home visits to 'Dad's' and equally happy going back to Cohen House.
Crucially, whenever I have raised suggestions or concerns, management has used my feedback constructively and always with a focus on my lad's best interests.
Top-notch staffing and management; I hope his home for life!

when it is needed, which is important to her. Care staff are knowledgeable of different strategies to use to support her in everyday activities. Communication is generally good between the home and us (as parents). We have on occasion had to advocate on her behalf about certain things relating to her personal care or what she needs - as she cannot ask for things herself. It is important to always put yourself in her shoes about what she needs and how she might be feeling.

and a very smooth transition, some hiccups to be expected but I felt and still feel comfortable voicing any concerns that I have.
My son has his own brand new flat but spends most of his time socialising with the other young adults that also live at Hurst House.
The atmosphere is amazing and full of life, just like a busy household full of young adults, although I think there are only eight who live there.
Hurst House is also a registered school with an education room where teachers come in regularly and again a bespoke learning plan for each individual.
Hurst House is a bright, spotless, spacious house but also has a snug/sensory room upstairs if anyone wants to relax and chill out.
Everyone seems so happy there.

professionally which was reassuring for us and helped with our grieving process.

seems very happy, this is very comforting for his family.

for him but the transition between the old home and Hurst was planned professionally and with the most care for my son. And since that day the level and the right mix of professionalism and genuine care and support for my son has remained a constant. There have been changes in staff and residents join during the last eighteen months and they have put everything in place to make sure my son dealt with these changes, he was supported so beautifully.
The management and staff are all as one. They are a team, from a family's perspective, that works together to give our young people the best life possible.
You walk into Hurst House and are greeted by big smiles from staff and residents alike. My son in turn continues to smile thanks to them.