Cascade (Moore House)

Our son appears settled and content at Moore House. He feels able to express his anxieties to staff, this is encouraged and acted upon by his support team and managers. He has regular opportunities to access the wider community and there is good planning and preparation around this.

Our son benefits from developing close relationships with staff. Staff shortages and changes over the review period (including the departure of the house manager) have caused difficulties but these now appear to have been addressed. There are now larger numbers of staff members who understand how our son can best be supported.

Moore House has been brilliant with my son and learning how he behaves and how to behave in return. My son has unique ways of interacting and when anxious relies on correct responses to aid in easing these anxieties. Amazing patience and understanding with residents and all the differences between residents. The home is clean and tidy and well kept. Residents regularly have social visits out of the home to suit their needs and abilities and likes.
Staff are friendly and accommodating.

Communication between the home and myself has been the only niggle I've had, but this was addressed and dealt with immediately.

I'm thrilled with how well my son has settled in to Moore House. I'm impressed with how the staff have taken on board suggestions from his school and from me. Knowing him is so important to understanding him and being able to support him. The staff have done a fantastic job of getting to grips with his sensory motor exercise program. This is a key method to helping him regulate his body and behaviour. His carers have introduced him to lots of new experiences, such as rock climbing and animation art. He is really blossoming!

I sometimes feel that there are loads of different staff members, and I hope they can all get to know him well enough. I realise that Moore is a brand new home, so I'm sure this will settle down. I feel confident that I can always talk to the manager and team leaders who do seem to understand his needs well.