What types of Care is St John's House registered for?

Older Person Care, Dementia & Physical Disability are the registered (by the Care Quality Commission) categories of Care.

What are the Facilities & Services at St John's House?

Own Furniture if required, Smoking not permitted, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Stairlift, Wheelchair Access, Gardens, Bar/Café, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is St John's House to the centre of Norwich?

0.9 mile(s) as the crow flies, distance by road may be significantly further.

St John's House care home, 38 Heigham Road, Norwich, Norfolk NR2 3AU

Review from Mark C (Son of Resident) published on 2 December 2025 Submitted via Website • Report

Overall Experience

Mum has now bee;in St John's since May of this year. She had just turned 90. It was a massive wrench for her and very logistical for us with over 30 years of "stuff" to sort through. Mum's physical health was deteriorating even though she at the time didn't or didn't want to recognise this. From day

one until today there has always been the utmost constancy from each and every member of staff. How everyone remains cheerful and positive is beyond me. They are real angels. They must be. Mum has had rollercoaster emotions and health issues. Her respect has always been maintained. Paul, the care manager is one of the most outstanding individuals I have ever come across. Mum is treated royally, even when she does not deserve it. The environment is very comfortable and tasteful. The public areas are simply gorgeous. Mum questions some of the food but she is pescatarian and very fussy indeed so she has always questioned food wherever she has stayed. She enjoys a glass of wine most days. Fab.

Reply from Emma Bayne, General Manager at St John's HouseThank you so much for sharing such a thoughtful and heartfelt review. We know how significant a transition this has been for your mum and your family, and were truly grateful for the trust youve placed in us. It means a great deal to hear that our teams constancy, positivity, and care have made a difference during this time. We will be sure to pass along your kind words to Paul and the rest of the staff, who will be delighted to know their efforts are appreciated. Were glad your mum feels respected, comfortable, and able to enjoy the things she loves mostincluding her daily glass of wine.

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Review from Callum H (Regular Volunteer) published on 26 November 2025 Submitted via Website • Report

Overall Experience

I began visiting St John's house as a student on placement for my college course, where I was welcomed with nothing but kindness and open arms and taught what I needed to know. I enjoyed my time so much, that at the end of my course, I asked to continue as a volunteer with the wellbeing team. As I still

visit, the variety of the activities, and the lengths gone to ensure residents experiences are positive continue to impress me.

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Review from David G (Regular Volunteer) published on 21 October 2025 Submitted via Postal Card • Report

Overall Experience

I volunteered in the wellbeing team. A good range of activities for the residents was provided, including personal 1 to 1 visits for those unable or unwilling to join in with the group activities. The care staff attended to the needs of the residents and treated them with dignity and respect. The housekeeping

team worked very hard to keep the home clean and looking smart. Everyone was very helpful when I needed to know something including the reception staff. The management and the maintenance team who fixed a fault I reported immediately.

Reply from Emma Bayne, General Manager at St John's HouseWe are delighted to hear that you enjoyed your time volunteering with our Wellbeing Team. It's wonderful that you support the variety of activities offered, the care shown to residents, and the hard work of all our teams across the home. Your feedback means a lot to us, and we truly appreciate the time you have given to support our residents.

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Review from R L (Son-in-law of Resident) published on 6 October 2025 Submitted via Postal Card • Report

Overall Experience

Sadly, my mother-in-law passed away in hospital a couple of weeks ago. The staff at St John's were sensitive through a difficult time after she was admitted following a fall. We were kept informed as matters developed and when she was re admitted as an emergency. She was admitted to residential care

3 1/2 years ago with the prognosis that her advanced dementia meant a likely life span of just 2 years. In the event, the care and attention giving at St Johns meant she lived much longer. Her quality of life was greatly enhanced by the specialist dementia care including excellent entertainment and activities.

Reply from Emma Bayne, General Manager at St John's HouseThank you so much for your thoughtful message about your mother-in-law's time with us. We are deeply sorry for your loss and extend our heartfelt condolences to you and your family. It was a privilege for all of us at St John's House to be part of her care and to get to know her over the past 3 years. Your kind words about our team, activities and specialist dementia care mean a great deal to us. We strive to make every day meaningful and comfortable for the people who live here, and it is reassuring to know that our efforts brought her quality of life and comfort. Please know that she will be remembered fondly by the staff who cared for her. We are grateful that you took the time to share your experience with us.

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Review from S B (Niece of Resident) published on 25 September 2025 Submitted via Postal Card • Report

Overall Experience

We recently celebrated my uncle's 90th birthday. The help and support we received from the staff was amazing. It made the day extremely special. I am so grateful for their help. Since my uncle has been a resident, we have received such care, support and so much more. I know my uncle is safe and very

well cared for which gives me so much peace. A wonderful environment, such a lovely home.

Reply from Emma Bayne, General Manager at St John's HouseIt was an absolute pleasure to host your Uncle's Birthday, there was an exceptional turn out. Thank you for inviting the staff and residents - we thoroughly enjoyed the afternoon.

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Review from Sian-Marie T (Granddaughter of Resident) published on 11 June 2025 Submitted via Website • Report

Overall Experience

We feel so lucky to have chosen this care home for my Nana.
From management , reception, kitchen, hosts to care staff, we have no complaints.
The minute we walk through the door, we are so welcomed by the staff, every single one of them. We feel like family.
The service, host and hostesses seem

hidden but they are golden to the home. Along with the cleaners and laundry.
The wellbeing team are a blessing in disguise.
I can't rate this home highly enough, if I could give them 1000 stars I would, 5 stars doesn't seem enough for the care, support and welcoming presence.
They've tended to my Nanas every need, no stone left unturned. I am so grateful to everyone that works at St John's for the attention and care my Nana has received. I recommend St Johns. Thank you all x

Reply from Emma Bayne, General Manager at St John's HouseThank you so much for your incredibly kind words and heartfelt feedback. We are truly touched to hear how welcome and supported you and your Nana feel at St Johns. It means the world to us to know that every member of our teamfrom reception and care staff to our behind-the-scenes heroes in the kitchen, housekeeping, and wellbeinghas made a positive difference in your experience.Our goal is always to create a home-from-home atmosphere, where every resident and their family feel part of the St Johns family, and your message reassures us that we are achieving just that. Your recognition of the entire teams dedication and care is deeply appreciated and will be shared with everyone involved.Thank you once again for your recommendation and for trusting us with your Nanas care. Its an honour and a privilege to be part of her journey.

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Review from A P (Resident) published on 1 May 2025 Submitted via Postal Card • Report

Overall Experience

I became a resident at St Johns in order to recover from a hip replacement operation. The staffed showed complete professionalism at all times whilst retaining humanity and compassion. Their patience, even in the early hours of the morning, was spectacular. I was there for 3 weeks and never saw anything

except exceptional care for all residents. The building is light, airy and kept very clean. The activities are varied and stimulating and the food is excellent.

Reply from Emma Bayne, General Manager at St John's HouseThank you so much for your lovely feedback. We're truly grateful you chose St John's for your recovery, and we're delighted to hear that your experience with us was such a positive one. It means a lot to the whole team to know that their professionalism, compassion, and dedication-day and night-made a difference during your stay. We're also so pleased you enjoyed the environment, the activities, and the food! Wishing you continued good health and a smooth recovery from your hip operation. You're always welcome at St John's.

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Review from David J (Son of Resident) published on 22 April 2025 Submitted via Website • Report

Overall Experience

My father recently stayed at St Johns House for a 2 week respite, and the experience was excellent from start to finish. The level of care, support and consideration shown by the staff was outstanding. Every effort was made to ensure he was comfortable and well looked after, and the team consistently

went above and beyond.
The staff struck a perfect balance between professionalism and kindness. They were friendly, supportive, and genuinely caring in their approach. It was also heartwarming to see how welcoming both residents and staff were to our family whenever we visited.
The home itself is spacious with a great variety of rooms and communal areas to enjoy, including the lovely coffee room and the grand piano! It made a real difference to have such a well-thought-out and inviting environment.
Thank you to everyone at St Johns for the exceptional care you provided and we look forward to another visit soon.

Reply from Emma Bayne, General Manager at St John's HouseThank you so much for your kind words and thoughtful feedback. We're delighted to hear that your father had such a positive experience during his respite stay at St John's House. It means a great deal to the whole team to know that their care, support, and warmth made a real difference.We are especially pleased that you and your family felt so welcomed and comfortable during visits-that sense of community is something we truly value.

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Review from A W (Respite Resident) published on 4 April 2025 Submitted via Postal Card • Report

Overall Experience

I spent 2 weeks in St John's following knee replacement surgery. It was ideal for my needs following major surgery, just being cared for. The facilities in the home are excellent and the staff all friendly and helpful. They did not appear to have staffing issues although I was mainly independent. Food

was good, although I feel supper was too early at 4:45 is hard, a light meal with nothing else until breakfast some 15 hours later. The need for pain relief in a reasonable time from asking was sometimes frustrating and painful, especially at night. When offering these services maybe this should be addressed.

Reply from Emma Bayne, General Manager at St John's HouseThank you for sharing your experience. We are pleased to hear that you found the care, facilities, and staff at St John's House to be excellent and that your stay supported your recovery. Regarding your comments on pain relief, we understand how important timely medication is, especially post-surgery. Unfortunately, we must adhere to strict regulations around the storage and administration of controlled drugs, which can sometimes lead to unavoidable delays. We appreciate how frustrating this can be and will continue to review our processes to ensure the best possible experience for our residents. With regard to meal times, we recognise that an early supper may not suit everyone. A light menu is available 24 hours a day on request, we appreciate your feedback and we will make this clearer in our welcome guide. Thank you again for your valuable insights-we always strive to improve our services and appreciate your feedback. We hope you are continuing to recover well.

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Review from Hilary C (Respite Resident) published on 6 March 2025 Submitted via Postal Card • Report

Overall Experience

Generally a good experience.
Staff very kind and caring. Help when needed, friendly atmosphere.

Reply from Emma Bayne, General Manager at St John's HouseThank you for taking the time to share your feedback. Were pleased to hear that you had a generally good experience and that our staffs kindness, care, and support made a positive impression. Creating a friendly and welcoming atmosphere is very important to us, and were always looking for ways to improve. If theres anything we could have done to make your experience even better, wed love to hear your thoughts. Please feel free to reach out to us directly.

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Review from A L (Daughter of Resident) published on 31 January 2025 Submitted via Postal Card • Report

Overall Experience

My parents had a very good experience at St John's House. The staff were amazing in every area from care and cleaners, to management and front of house. We were made to feel welcome and overall the care was excellent. An area which could be improved is the catering with slightly larger portions for

the evening meal. It would be nice for residents to eat communally more than once day. I would certainly recommend St. John's to other people needing a care home.

Reply from Emma Bayne, General Manager at St John's HouseThats wonderful to hear that your parents had such a positive experience at St John's House! It's great to know that the staff made such a strong impression across all areas. I appreciate your feedback on the catering and communal dining are valuable suggestions that could enhance the residents' experience even further.

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Review from Sophia Y (Daughter of Resident) published on 28 January 2025 Submitted via Website • Report

Overall Experience

Fantastic team who do an amazing job supporting our dad who is ravaged by end stage dementia. This is a difficult job but the staff go above and beyond to do everything they can to support him. They have engaged the MDT team to support him in every way possible as his health and mobility decline. They

really do put extra effort into ensuring that now he is rarely able to tolerate getting out of bed he isn't alone. They visit him in his room, one of the staff goes and plays guitar to dad who used to be a wonderful musician. They continue to try to see the man that once was through the veil of dementia and treat him with such care and kind respect although at times he can be quite aggressive and confused. They also do a great deal to support the rest of the family through this difficult time. They are so kind and welcoming to us all. We are so grateful for the staff and only wish they received a greater proportion of the high fees paid.

Reply from Emma Bayne, General Manager at St John's HouseThank you so much for your heartfelt words and for taking the time to share this. Supporting your dad and your family through such a challenging time is truly an honour for our team.

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Review from Shane M (Grandson of Resident) published on 24 January 2025 Submitted via Website • Report

Overall Experience

What a lovely place for my Nan to be in, the staff are all so helpful and friendly, the rooms are lovely and the food is also nice.
My Nan had a fall and ended up in hospital and upon arrival back to the care home they helped get her back in her room, cleaned her up from the hospital and the manager

visited her every hour through the night to make sure she was comfy and ok.
Highly recommend this place for the care of your loved ones.

Reply from Emma Bayne, General Manager at St John's HouseWhat a heart warming review. Thank you so much for sharing such lovely feedback. It's wonderful to hear that the staff went above and beyond to make Nan feel comfortable and cared for, especially during such a challenging time. Providing a safe, friendly and supportive environment is what we strive for and it's incredibly rewarding to know it's making a difference for families like yours. Your recommendation means the world to us.

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Review from Jonathan M (Son of Resident) published on 17 January 2025 Submitted via Postal Card • Report

Overall Experience

I found St John's House like a hotel from the very first time I looked around. The reception staff were very welcoming. All the staff members I met from management down were so nice. I didn't have one complaint or negative comment to make.

Reply from Emma Bayne, General Manager at St John's HouseThank you so much for your kind words and feedback. We're delighted to hear that your first impression of St John's House was so positive. Our team takes great pride in creating a warm, welcoming and comfortable environment for everyone who visits. Your lovely comments about our staff, from reception to management, truly mean a lot.

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Review from Jean P (Wife of Resident) published on 15 January 2025 Submitted via Website • Report

Overall Experience

I was dreading this first Christmas with my husband in care but we were given the chance to have Christmas dinner with him and it was such a welcoming experience. The staff was so warm and caring, the table was set beautifully and the food excellent. My family and I are always warmly welcomed and feel

that our dear one is very well taken care of. Home from home.

Reply from Emma Bayne, General Manager at St John's HouseThank you for sharing such kind words. We're so glad you felt welcomed and cared for during this special time. Creating a warm, family-like environment is what we strive for and it's heartwarming to know it made a difference for you and your loved one. Your appreciation means so much to us.

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Review from Louise B (Daughter of Resident) published on 14 January 2025 Submitted via Website • Report

Overall Experience

St Johns House Care Home has been a lifeline for my father. The staff really helped us and my dad adjust and have been extremely supportive throughout. My father is very well looked after, his needs are well met and more. We would be very happy to recommend St John's House and the entire team.

Reply from Emma Bayne, General Manager at St John's HouseIt's wonderful to hear about your positive experience with St Johns House Care Home. Your kind words reflect the dedication and passion of the team in providing exceptional care.

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Review from Judy R (Daughter of Resident) published on 14 January 2025 Submitted via Website • Report

Overall Experience

Without a doubt the best care home in the region. They provide absolutely excellent care for my dad who is a resident with dementia. The care and quality of the staff working there is second to none. We have been most impressed with the kindness shown to my dad and the level of respect he receives.

They provide a very safe and warm place for my dad which gives us peace of mind.
Staff have always kept us informed of his care and his changing needs and they have been able to adapt to accommodate any problems that they encounter with Dad. The staff have always been attentive and caring.
The staff throughout the whole home are kind courteous and feel like family. They maintain a professional, caring attitude and always go above and beyond for Dad and us as a family. We have witnessed the same care and attention to other residents there.
The St Johns family provides great social activities which they involve my dad in and as a family, we are always invited to join in as well.

Reply from Emma Bayne, General Manager at St John's HouseThank you so much for your heartfelt review. We are truly grateful for your kind words and are delighted to hear that you feel your dad is safe, respected, and well cared for at St. John's House. Our team is dedicated to providing the best possible care and support for our residents and their families, and it means the world to know that our efforts have made a difference. Thank you for being a part of our St. John's family!

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Review from Rachael R (Friend of Resident) published on 2 January 2025 Submitted via Website • Report

Overall Experience

Can't thank everyone at St John's House enough
My 96-year-old friend stayed for 2 weeks for respite care.
I could not believe the difference in just 3 days!
All the staff were friendly and so accommodating.
The lady on the front desk was very supportive and answered all the questions that I and

my friend had.
I would have no concerns about leaving my friend in the loving capable hands of St John's.

Reply from Emma Bayne, General Manager at St John's HouseThank you for taking the time to complete a review. We pride ourselves on the positive impact we have for our residents. I will share your positive feedback with the team.

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Review from J B (Respite Resident) published on 19 December 2024 Submitted via Postal Card • Report

Overall Experience

During 2 weeks of respite care, I enjoyed the home so much. I am selling my barn with a view to moving in.
The staff are on an unbelievable team, all are so happy they make living in St John's a joy.
The management is first class. 6 star living.

Reply from Emma Bayne, General Manager at St John's HouseThank you for your lovely review which I will share with the team. We look forward to welcoming you back in the near future.

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Review from John C (Resident) published on 15 October 2024 Submitted via Postal Card • Report

Overall Experience

When making first contact I was impressed with the professionalism. I was passed to the home manager, a very pleasant helpful man, who conducted an interview over the phone to check my needs to make sure that all could be accommodated here. The management all greeted me on arrival. The food is excellent

in lovely surroundings and care provided by friendly staff.

Reply from Ellie Whiting, Digital Marketing Executive at St John's HouseThank you for this 5-star review John. Our team at St John's House take great pride in their work and aim to deliver exceptional care. This review means a lot to us.