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St John's House

38 Heigham Road, Norwich, Norfolk NR2 3AU
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St John's House, Norwich
St John's House, Norwich
St John's House, Norwich

St John's House was rated Outstanding in June 2023 by the Care Quality Commission and was the winner of National Care Home of the Year 2023 at the Caring UK Awards. The home offers a new style of premium luxury care and delivers high quality services of hospitality provided in line with high quality care. Attention to every detail has be given due consideration.

St John's House provides a high standard... 

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Care Provided by St John's House

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 60 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Parkinson's Disease
  • Palliative / End of Life Care
  • Convalescent Care
  • Day Care

Facilities

  • Own Furniture if required
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Stairlift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

Type of carePermanentRespite
Residential Care£1,600 - £1,700£1,600 - £1,700
Residential Dementia Care£1,600 - £1,700£1,600 - £1,700

Our fees are calculated following a pre assessment of care needs required and the room selected.

Contact St John's House to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self-Funding (Private)
  • Local Authority with Top-up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group / Owner

Person in charge

  • Emma Bayne (General Manager)

Local Authority / Social Services

Admission Information

  • Ages 60+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 2016
  • Last Refurbishment: 2016

Room Information

  • Single Rooms (60)
  • Single Rooms with ensuite Wet Room (60)

St John's House Reviews (140)

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9.9

St John's House has a Review Score of 9.9 (9.893) out of 10, based on 29 reviews in the last 2 years. Over all time St John's House has 140 reviews.

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Showing 140 reviews matching selected criteria
Review from Paul P (Respite Resident) published on 14 September 2026 Submitted via Postal Card
Overall Experience
Review from A B (Daughter of Resident) published on 4 September 2026 Submitted via Website
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Review from F K (Friend of Resident) published on 25 August 2026 Submitted via Postal Card
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Review from Susan L (Daughter of Resident) published on 19 August 2026 Submitted via Postal Card
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Review from Rachel S (Daughter of Resident) published on 11 August 2026 Submitted via Postal Card
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Review from J B (Friend of Resident) published on 14 July 2026 Submitted via Postal Card
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Review from Madeleine S (Wife of Resident) published on 11 March 2026 Submitted via Postal Card
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Review from Jeffrey L (Brother of Resident) published on 11 March 2026 Submitted via Website
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Review from Mark C (Son of Resident) published on 2 December 2025 Submitted via Website
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Review from Callum H (Regular Volunteer) published on 26 November 2025 Submitted via Website
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Review from David G (Regular Volunteer) published on 21 October 2025 Submitted via Postal Card
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Review from R L (Son-in-law of Resident) published on 6 October 2025 Submitted via Postal Card
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Review from S B (Niece of Resident) published on 25 September 2025 Submitted via Postal Card
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Review from Sian-Marie T (Granddaughter of Resident) published on 11 June 2025 Submitted via Website
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Review from A P (Resident / Service User) published on 1 May 2025 Submitted via Postal Card
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Review from David J (Son of Resident) published on 22 April 2025 Submitted via Website
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Review from A W (Respite Resident) published on 4 April 2025 Submitted via Postal Card
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Review from Hilary C (Respite Resident) published on 6 March 2025 Submitted via Postal Card
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Review from A L (Daughter of Resident) published on 31 January 2025 Submitted via Postal Card
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Review from Sophia Y (Daughter of Resident) published on 28 January 2025 Submitted via Website
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Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 27 May 2023
Overall
Outstanding
  • CaringGood
  • EffectiveGood
  • ResponsiveOutstanding
  • SafeGood
  • Well-ledOutstanding
Care Quality Commission is responsible for the registration and inspection of social care services in England.View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

News (0) & Events (0)

News

There are no news items for St John's House.

Upcoming Events

There are no upcoming events for St John's House.

Awards / Recognitions (9)

  • 07 Dec 2023Recipient: St John's House
  • 07 Dec 2023Recipient: St John's House
  • 03 Nov 2023Recipient: St John's House

Accreditations

There are no accreditations posted yet for St John's House.

Meet the Team (1)

Emma Bayne
Emma BayneJob Title General ManagerJoined 2020

Frequently Asked Questions about St John's House

What types of Care is St John's House registered for?

Older Person Care, Dementia, Physical Disability are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does St John's House have?

There are 60 Single Rooms.

What are the Facilities & Services at St John's House?

Own Furniture if required, Smoking not permitted, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Stairlift, Wheelchair Access, Gardens, Bar/Café, Residents Kitchenette, Phone Point in own room, Television point in own room, Residents Internet Access are some of the Facilities & Services.

How far is St John's House to the centre of Norwich?

0.9 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact St John's House to verify any information. View our terms and conditions. St John's House has an Enhanced Service -what an Enhanced Service includes.