St John's House

38 Heigham Road, Norwich, NR2 3AU
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9.9 130 Reviews
  • St John's House, Norwich
St John's House was rated Outstanding in June 2023 by the Care Quality Commission and was the winner of National Care Home of the Year 2023 at the Caring UK Awards. The home offers a new style of premium luxury care and delivers high quality services of hospitality provided in line with high quality care. Attention to every detail has be given due consideration.

St John's House provides a high standard of quality care to people requiring residential and dementia care. The home prides itself on the services of that comparable to a luxury hotel. The home boasts huge communal areas which include a bridge club, library, Hamptons lounges, a Savoy Hair and Nail Salon, Village Store, as well as its own Carters coffee house and beautifully landscaped gardens with lighting features and a cascading waterfall.
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Care Provided by St John's House

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 60 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Parkinson's Disease
  • Palliative / End of Life Care
  • Convalescent Care
  • Day Care

Facilities

  • Own Furniture if required
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Stairlift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's typically included?

Weekly Charges per Person

  • Self-Funded Residential Care: £1600 – £1650
  • Self-Funded Residential Dementia Care: £1600 – £1650
  • RESPITE Self-Funded Residential Care: £1600 – £1650
  • RESPITE Self-Funded Residential Dementia Care: £1600 – £1650

Our fees are calculated following a pre assessment of care needs required and the room selected.

These prices are only a guideline, please contact St John's House to find out the exact price for your requirements.

Contact St John's House to confirm what exactly is included and get an estimate tailored to your care needs:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Contact St John's House to confirm what exactly is included and get an estimate tailored to your care needs:

Good to Know

Person in Charge

  • Emma Bayne (General Manager)

Local Authority / Social Services

Admission Information

  • Ages 60+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 2016
  • Last Refurbishment: 2016

Room Information

  • Single Rooms (60)
  • Single Rooms with Ensuite Wet Room (60)

St John's House Reviews (130)

9.9

St John's House has a Review Score of 9.9 (9.932) out of 10, based on 24 reviews in the last 2 years.
Over all time St John's House has 130 reviews.

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Reviewer Connection to St John's House
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Total of 130, showing 1-20
Review from David G (Regular Volunteer) published on 21 October 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I volunteered in the wellbeing team. A good range of activities for the residents was provided, including personal 1 to 1 visits for those unable or unwilling to join in with the group activities. The care staff attended to the needs of the residents and treated them with dignity and respect. The housekeeping
team worked very hard to keep the home clean and looking smart. Everyone was very helpful when I needed to know something including the reception staff. The management and the maintenance team who fixed a fault I reported immediately.
Reply from Emma Bayne, General Manager at St John's House
We are delighted to hear that you enjoyed your time volunteering with our Wellbeing Team. It's wonderful that you support the variety of activities offered, the care shown to residents, and the hard…read more
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Review from R L (Son-in-law of Resident) published on 6 October 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Sadly, my mother-in-law passed away in hospital a couple of weeks ago. The staff at St John's were sensitive through a difficult time after she was admitted following a fall. We were kept informed as matters developed and when she was re admitted as an emergency. She was admitted to residential care
3 1/2 years ago with the prognosis that her advanced dementia meant a likely life span of just 2 years. In the event, the care and attention giving at St Johns meant she lived much longer. Her quality of life was greatly enhanced by the specialist dementia care including excellent entertainment and activities.
Reply from Emma Bayne, General Manager at St John's House
Thank you so much for your thoughtful message about your mother-in-law's time with us. We are deeply sorry for your loss and extend our heartfelt condolences to you and your family. It was a privilege…read more
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Review from S B (Niece of Resident) published on 25 September 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We recently celebrated my uncle's 90th birthday. The help and support we received from the staff was amazing. It made the day extremely special. I am so grateful for their help. Since my uncle has been a resident, we have received such care, support and so much more. I know my uncle is safe and very
well cared for which gives me so much peace. A wonderful environment, such a lovely home.
Reply from Emma Bayne, General Manager at St John's House
It was an absolute pleasure to host your Uncle's Birthday, there was an exceptional turn out. Thank you for inviting the staff and residents - we thoroughly enjoyed the afternoon.
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Review from Sian-Marie T (Granddaughter of Resident) published on 11 June 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
We feel so lucky to have chosen this care home for my Nana.
From management , reception, kitchen, hosts to care staff, we have no complaints.
The minute we walk through the door, we are so welcomed by the staff, every single one of them. We feel like family.
The service, host and hostesses seem
hidden but they are golden to the home. Along with the cleaners and laundry.
The wellbeing team are a blessing in disguise.
I can't rate this home highly enough, if I could give them 1000 stars I would, 5 stars doesn't seem enough for the care, support and welcoming presence.
They've tended to my Nanas every need, no stone left unturned. I am so grateful to everyone that works at St John's for the attention and care my Nana has received. I recommend St Johns. Thank you all x
Reply from Emma Bayne, General Manager at St John's House
Thank you so much for your incredibly kind words and heartfelt feedback. We are truly touched to hear how welcome and supported you and your Nana feel at St Johns. It means the world to us to know…read more
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Review from A P (Resident) published on 1 May 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I became a resident at St Johns in order to recover from a hip replacement operation. The staffed showed complete professionalism at all times whilst retaining humanity and compassion. Their patience, even in the early hours of the morning, was spectacular. I was there for 3 weeks and never saw anything
except exceptional care for all residents. The building is light, airy and kept very clean. The activities are varied and stimulating and the food is excellent.
Reply from Emma Bayne, General Manager at St John's House
Thank you so much for your lovely feedback. We're truly grateful you chose St John's for your recovery, and we're delighted to hear that your experience with us was such a positive one. It means a lot…read more
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Review from David J (Son of Resident) published on 22 April 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My father recently stayed at St Johns House for a 2 week respite, and the experience was excellent from start to finish. The level of care, support and consideration shown by the staff was outstanding. Every effort was made to ensure he was comfortable and well looked after, and the team consistently
went above and beyond.
The staff struck a perfect balance between professionalism and kindness. They were friendly, supportive, and genuinely caring in their approach. It was also heartwarming to see how welcoming both residents and staff were to our family whenever we visited.
The home itself is spacious with a great variety of rooms and communal areas to enjoy, including the lovely coffee room and the grand piano! It made a real difference to have such a well-thought-out and inviting environment.
Thank you to everyone at St Johns for the exceptional care you provided and we look forward to another visit soon.
Reply from Emma Bayne, General Manager at St John's House
Thank you so much for your kind words and thoughtful feedback. We're delighted to hear that your father had such a positive experience during his respite stay at St John's House. It means a great deal…read more
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Review from A W (Respite Resident) published on 4 April 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I spent 2 weeks in St John's following knee replacement surgery. It was ideal for my needs following major surgery, just being cared for. The facilities in the home are excellent and the staff all friendly and helpful. They did not appear to have staffing issues although I was mainly independent. Food
was good, although I feel supper was too early at 4:45 is hard, a light meal with nothing else until breakfast some 15 hours later. The need for pain relief in a reasonable time from asking was sometimes frustrating and painful, especially at night. When offering these services maybe this should be addressed.
Reply from Emma Bayne, General Manager at St John's House
Thank you for sharing your experience. We are pleased to hear that you found the care, facilities, and staff at St John's House to be excellent and that your stay supported your recovery. Regarding…read more
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Review from Hilary C (Respite Resident) published on 6 March 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Generally a good experience.
Staff very kind and caring. Help when needed, friendly atmosphere.
Reply from Emma Bayne, General Manager at St John's House
Thank you for taking the time to share your feedback. Were pleased to hear that you had a generally good experience and that our staffs kindness, care, and support made a positive impression. Creating…read more
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Review from A L (Daughter of Resident) published on 31 January 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My parents had a very good experience at St John's House. The staff were amazing in every area from care and cleaners, to management and front of house. We were made to feel welcome and overall the care was excellent. An area which could be improved is the catering with slightly larger portions for
the evening meal. It would be nice for residents to eat communally more than once day. I would certainly recommend St. John's to other people needing a care home.
Reply from Emma Bayne, General Manager at St John's House
Thats wonderful to hear that your parents had such a positive experience at St John's House! It's great to know that the staff made such a strong impression across all areas. I appreciate your…read more
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Review from Sophia Y (Daughter of Resident) published on 28 January 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Fantastic team who do an amazing job supporting our dad who is ravaged by end stage dementia. This is a difficult job but the staff go above and beyond to do everything they can to support him. They have engaged the MDT team to support him in every way possible as his health and mobility decline. They
really do put extra effort into ensuring that now he is rarely able to tolerate getting out of bed he isn't alone. They visit him in his room, one of the staff goes and plays guitar to dad who used to be a wonderful musician. They continue to try to see the man that once was through the veil of dementia and treat him with such care and kind respect although at times he can be quite aggressive and confused. They also do a great deal to support the rest of the family through this difficult time. They are so kind and welcoming to us all. We are so grateful for the staff and only wish they received a greater proportion of the high fees paid.
Reply from Emma Bayne, General Manager at St John's House
Thank you so much for your heartfelt words and for taking the time to share this. Supporting your dad and your family through such a challenging time is truly an honour for our team.
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Review from Shane M (Grandson of Resident) published on 24 January 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
What a lovely place for my Nan to be in, the staff are all so helpful and friendly, the rooms are lovely and the food is also nice.
My Nan had a fall and ended up in hospital and upon arrival back to the care home they helped get her back in her room, cleaned her up from the hospital and the manager
visited her every hour through the night to make sure she was comfy and ok.
Highly recommend this place for the care of your loved ones.
Reply from Emma Bayne, General Manager at St John's House
What a heart warming review. Thank you so much for sharing such lovely feedback. It's wonderful to hear that the staff went above and beyond to make Nan feel comfortable and cared for, especially…read more
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Review from Jonathan M (Son of Resident) published on 17 January 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I found St John's House like a hotel from the very first time I looked around. The reception staff were very welcoming. All the staff members I met from management down were so nice. I didn't have one complaint or negative comment to make.
Reply from Emma Bayne, General Manager at St John's House
Thank you so much for your kind words and feedback. We're delighted to hear that your first impression of St John's House was so positive. Our team takes great pride in creating a warm, welcoming and…read more
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Review from Jean P (Wife of Resident) published on 15 January 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
I was dreading this first Christmas with my husband in care but we were given the chance to have Christmas dinner with him and it was such a welcoming experience. The staff was so warm and caring, the table was set beautifully and the food excellent. My family and I are always warmly welcomed and feel
that our dear one is very well taken care of. Home from home.
Reply from Emma Bayne, General Manager at St John's House
Thank you for sharing such kind words. We're so glad you felt welcomed and cared for during this special time. Creating a warm, family-like environment is what we strive for and it's heartwarming to…read more
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Review from Louise B (Daughter of Resident) published on 14 January 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
St Johns House Care Home has been a lifeline for my father. The staff really helped us and my dad adjust and have been extremely supportive throughout. My father is very well looked after, his needs are well met and more. We would be very happy to recommend St John's House and the entire team.
Reply from Emma Bayne, General Manager at St John's House
It's wonderful to hear about your positive experience with St Johns House Care Home. Your kind words reflect the dedication and passion of the team in providing exceptional care.
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Review from Judy R (Daughter of Resident) published on 14 January 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Without a doubt the best care home in the region. They provide absolutely excellent care for my dad who is a resident with dementia. The care and quality of the staff working there is second to none. We have been most impressed with the kindness shown to my dad and the level of respect he receives.
They provide a very safe and warm place for my dad which gives us peace of mind.
Staff have always kept us informed of his care and his changing needs and they have been able to adapt to accommodate any problems that they encounter with Dad. The staff have always been attentive and caring.
The staff throughout the whole home are kind courteous and feel like family. They maintain a professional, caring attitude and always go above and beyond for Dad and us as a family. We have witnessed the same care and attention to other residents there.
The St Johns family provides great social activities which they involve my dad in and as a family, we are always invited to join in as well.
Reply from Emma Bayne, General Manager at St John's House
Thank you so much for your heartfelt review. We are truly grateful for your kind words and are delighted to hear that you feel your dad is safe, respected, and well cared for at St. John's House. Our…read more
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Review from Rachael R (Friend of Resident) published on 2 January 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Can't thank everyone at St John's House enough
My 96-year-old friend stayed for 2 weeks for respite care.
I could not believe the difference in just 3 days!
All the staff were friendly and so accommodating.
The lady on the front desk was very supportive and answered all the questions that I and
my friend had.
I would have no concerns about leaving my friend in the loving capable hands of St John's.
Reply from Emma Bayne, General Manager at St John's House
Thank you for taking the time to complete a review. We pride ourselves on the positive impact we have for our residents. I will share your positive feedback with the team.
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Review from J B (Respite Resident) published on 19 December 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
During 2 weeks of respite care, I enjoyed the home so much. I am selling my barn with a view to moving in.
The staff are on an unbelievable team, all are so happy they make living in St John's a joy.
The management is first class. 6 star living.
Reply from Emma Bayne, General Manager at St John's House
Thank you for your lovely review which I will share with the team. We look forward to welcoming you back in the near future.
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Review from John C (Resident) published on 15 October 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
When making first contact I was impressed with the professionalism. I was passed to the home manager, a very pleasant helpful man, who conducted an interview over the phone to check my needs to make sure that all could be accommodated here. The management all greeted me on arrival. The food is excellent
in lovely surroundings and care provided by friendly staff.
Reply from Ellie Whiting, Digital Marketing Executive at St John's House
Thank you for this 5-star review John. Our team at St John's House take great pride in their work and aim to deliver exceptional care. This review means a lot to us.
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Review from Janet G (Niece of Resident) published on 2 October 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My aunt had the most amazing care during her stay here. The staff were kind and thoughtful and went out of their way to be helpful. They did everything they could during the last weeks of her life to make her time as peaceful and stress-free as possible. My family are very grateful that she could spend
her final days here. Thank you to all of the amazing staff.
Reply from Ellie Whiting, Digital Marketing Executive at St John's House
Thank you very much Janet for this 5-star review. We take great pride in our work and services here at St John's House. I will pass this on to our team.
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Review from Mark R (Son of Resident) published on 26 June 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
We were extremely pleased with the care our father, who has dementia, received during his 2-month stay at St John's. The care home and staff were extremely accommodating and nothing was ever too much.
Reply from Viktor Zak, Operations Director at St John's House
We would like to thank you for taking the time to review St John's House and we are also very happy that we could offer this high standard of care to your father. Your kind words are greatly…read more
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Current Review Score: 9.9 (9.932)

Overview of Review Score

The Review Score of 9.9 (9.932) out of 10 for St John's House is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 24 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 24 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.932 for St John's House is calculated as follows: ( (261 Excellents x 5) + (19 Goods x 4) ) ÷ 280 Ratings = 4.932
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for St John's House is based on 24 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 60 registered maximum number of service users is 12, which has been reached with 24 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 27 May 2023

Overall Outstanding

  • Caring Good
  • Effective Good
  • Responsive Outstanding
  • Safe Good
  • Well-led Outstanding
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (9)

Meet the Team (1)

Emma

Emma Bayne

Job Title: General Manager Joined: 2020

My name is Emma Bayne and I am proud to be the General Manager at St John's House. I have worked within the Care Sector for over 20 years and held various roles in a managerial and operational capacity. I am passionate about respecting individuality by supporting people with truly person centred care whilst ensuring that a quality of life is also provided. The award winning team at St John's House certainly goes the extra mile to ensure that our hotel style environment has services to match.

Frequently Asked Questions about St John's House

What types of Care is St John's House registered for?

Older Person Care, Dementia & Physical Disability are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does St John's House have?

There are 60 Single Rooms.

What are the Facilities & Services at St John's House?

Own Furniture if required, Smoking not permitted, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Stairlift, Wheelchair Access, Gardens, Bar/Café, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is St John's House to the centre of Norwich?

0.9 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact St John's House to verify any information. View our terms and conditions. St John's House has an Enhanced Service - more info.