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St John's House

38 Heigham Road, Norwich, Norfolk NR2 3AU
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St John's House, Norwich
St John's House, Norwich
St John's House, Norwich

St John's House was rated Outstanding in June 2023 by the Care Quality Commission and was the winner of National Care Home of the Year 2023 at the Caring UK Awards. The home offers a new style of premium luxury care and delivers high quality services of hospitality provided in line with high quality care. Attention to every detail has be given due consideration.

St John's House provides a high standard...  

Care Provided by St John's House

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 60 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Parkinson's Disease
  • Palliative / End of Life Care
  • Convalescent Care
  • Day Care

Facilities

  • Own Furniture if required
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Stairlift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

Type of carePermanentRespite
Residential Care£1,600 - £1,700£1,600 - £1,700
Residential Dementia Care£1,600 - £1,700£1,600 - £1,700

Our fees are calculated following a pre assessment of care needs required and the room selected.

Contact St John's House to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self-Funding (Private)
  • Local Authority with Top-up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group / Owner

Person in charge

  • Emma Bayne(General Manager)

Local Authority / Social Services

Admission Information

  • Ages 60+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 2016
  • Last Refurbishment: 2016

Room Information

  • Single Rooms (60)
  • Single Rooms with ensuite Wet Room (60)

St John's House Reviews (135)

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9.9

St John's House has a Review Score of 9.9 (9.900) out of 10, based on 24 reviews in the last 2 years. Over all time St John's House has 135 reviews.

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Showing 135 reviews matching selected criteria
Review from Trish C (Sister of Resident) published on 25 October 2021 Submitted via Website
Overall Experience
My brother was living here from July 2021 due to being terminally ill. His stay was short, but he was treated with care and compassion. All the staff were kind, caring and went way above their call of duty to ensure my brother's needs were met. He had problems with eating, so the chef visited him personally, in his room, to talk about what he would like to eat. The food was always appetising, and he ensured my brother’s appetite was personal to him. Their end of life care is impeccable, all his needs were met, and he died peacefully with dignity and respect.
The staff are absolutely wonderful.
Sincere thanks to each and every one of them.

I would highly recommend St John’s to anyone.

Reply from Richard Lain-Smith, Marketing Manager at St John's House

Thank you for your touching and sincere comments about the care and support your brother received at St John's House. I will ensure your comments are passed on to the team at the home.

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Review from D R (Resident / Service User) published on 7 September 2021 Submitted via Postal Card
Overall Experience
I am very happy being here.

Activities are excellent.

Reply from Richard Lain-Smith, Marketing Manager at St John's House

Thank you, Dee; we are pleased that you're enjoying yourself.

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Review from Johanna T (Daughter of Resident) published on 3 August 2021 Submitted via Website
Overall Experience
My mother had to go into residential care in April this year. It was very challenging to find somewhere that I was happy for her to be, as we were still in lockdown and most care homes wouldn’t allow visits to view and assess their suitability. Of the very few that was able or willing to organise a Covid secure inspection, all fell far short of my expectations of the quality of care I wanted for Mum.
Walking into St John’s House was a “breathe of fresh air”. The manager and staff were welcoming, compassionate, professional and approachable. The home is beautifully decorated and furnished with large, bright bedrooms, all en-suite and spacious, light communal areas.
My mother has settled in really well, thanks to the dedication and experience of the staff, has made many new friends, loves spending time in the landscaped courtyard gardens and enjoys participating in their extensive events programme.

To see her so happy, well cared for and settled is wonderful.

Reply from Garry Gardiner, Commercial Director at St John's House

Thank you so much for your comments and feedback. We are so pleased that your Mum is enjoying St John's House. We will share this with our fantastic team at St John's House.

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Review from Jason W (Son of Resident) published on 27 July 2021 Submitted via Website
Overall Experience

Dad had a - week respite break here while some building work was being carried out at his home. He was initially apprehensive about staying, as this was his first time in a care home, however, he ended up full of praise for St John's, particularly the attentiveness of the staff and the food and drink.

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Review from Ebony W (Private Carer of Resident) published on 10 June 2021 Submitted via Postal Card
Overall Experience

St John's care home is extremely professional and efficient. The members of staff are all very welcoming and helpful. The building itself and decor is immaculate, and couldn't ask for anything more.

Reply from Garry Gardiner, Commercial Director at St John's House

Thank you for your lovely comments. Being from the care sector, it means so much that you love our home.

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Review from B B (Resident / Service User) published on 25 May 2021 Submitted via Postal Card
Overall Experience
I am feeling happy with the carers and company here.
The building is very modern and beautiful.

The staff and atmosphere are very good.

Reply from Garry Gardiner, Commercial Director at St John's House

Thank you for taking the time to complete this review. We will ensure that we let our fantastic team at St John's House know of your lovely feedback.

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Review from J A (Resident / Service User) published on 25 May 2021 Submitted via Postal Card
Overall Experience

I am very happy staying here - it is my second stay here. The first stay I had broken my left ankle - and so with my daughter living in London - I knew this was the place for me when my balance was bad.

Reply from Garry Gardiner, Commercial Director at St John's House

Thank you for taking the time to complete this review for us. We are so pleased that you enjoy staying at St John's House.

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Review from J C (Resident / Service User) published on 25 May 2021 Submitted via Postal Card
Overall Experience

I am very happy here.

Reply from Garry Gardiner, Commercial Director at St John's House

Thank you, Joyc,e for completing this review. We are so pleased that you are happy living at St John's House.

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Review from S W (Resident / Service User) published on 25 May 2021 Submitted via Postal Card
Overall Experience

I have no complaints at all.

Reply from Garry Gardiner, Commercial Director at St John's House

Thank you for taking the time to complete this review. We are so pleased that you enjoy living with us.

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Review from Philip W (Son of Resident) published on 24 May 2021 Submitted via Postal Card
Overall Experience

My mother is a resident in St John's House and very content to be there. The care home itself is well-appointed and spotlessly clean, and my mother's room, on the upper floor has a lovely view over the grounds, is spacious and comfortable. But the main thing is the kindness, compassion and professionalism of the staff, which is apparent as soon as you enter the building and are greeted at reception. The carers are wonderful, and the care home has handled the pandemic amazingly well.

Reply from Garry Gardiner, Commercial Director at St John's House

Thank you, Philip, for your kinds words and lovely feedback. We found your comments very emotional, which means so much to the fantastic team at St John's House.

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Review from Beverley C (Daughter of Resident) published on 5 May 2021 Submitted via Postal Card
Overall Experience

On my first visit to St John's, I was greeted by friendly and welcoming staff. I was very impressed by the standard and facilities offered. My mum always received excellent care at St John's. The staff were very caring and supportive and kept me well informed of Mum's wellbeing. They were also friendly and approachable. Mum enjoyed the various organised activities and was encouraged to join in with the other residents. Mum enjoyed the food and was given an alternative option if the menu was not to her choice. I can't thank them enough for looking after Mum whilst she was there.

Reply from Garry Gardiner, Commercial Director at St John's House

Thank you for your lovely feedback. We will ensure that your comments are passed onto our wonderful team at St John's House.

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Review from N S (Daughter of Resident) published on 5 May 2021 Submitted via Postal Card
Overall Experience
Dad was treated very well by the team on Holkham Suite.
Room Clean.
Activities very good.
Food and drink good.
Think care plans and reviews for things like pads need to be done more often. Dad ran out of pads, and I had to pay even though the shop supply prices too high!

Dads end of life was quick and a shock (Covid) but the staff were all amazing and a great support and comfort at a difficult time.

Reply from Garry Gardiner, Commercial Director at St John's House

Thank you for your feedback. We are so pleased that you felt our staff were a great support to you at a very difficult time. We will also investigate our system for reviewing our resident's supplies to ensure that this is more streamlined. Our activities and wellbeing team will be passed your comments, which they will be really happy with.

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Review from Jasmine T (Daughter of Resident) published on 5 May 2021 Submitted via Postal Card
Overall Experience

I visited St John's in February 2019, the last home to visit out of six on one day for emergency respite for Mum - who had dementia. The home looks stunning from the outside, and once inside, it's truly impressive and clean. All the staff acknowledge me on my tour of the building and once on the Holkham suite. I found it very homely and caring. Staff have time to help and do their best for all the residents. My impression was that it was clean and caring with nice rooms and plenty of things organised for the resident to be part of. The staff give 100% and make it as "homely" as possible. There was no doubt this was the right place for Mum.

Reply from Garry Gardiner, Commercial Director at St John's House

Thank you so much for your kind feedback. We will ensure that this is passed onto our fantastic team at St John's House.

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Review from Deborah V (Daughter of Resident) published on 11 March 2021 Submitted via Postal Card
Overall Experience

Good facilities, very good carers, entertainment and gardens wonderful.

Reply from Garry Gardiner, Commercial Director at St John's House

Thank you so much for your feedback and review. We are looking forward to some warmer weather so we can enjoy our gardens again.

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Review from M G (Daughter of Resident) published on 1 February 2021 Submitted via Postal Card
Overall Experience

As a family, we have been very happy with the care my late mother was given. Mum was very happy and settled at St John's; she said everyone was kind. Due to the coronavirus pandemic, we could not go into the home, but did have some visits at the coffee shop, and would speak to Mum on the phone. All the staff were approachable. Mum was treated with dignity, and that was important to us as family.

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Review from C B (Daughter of Resident) published on 14 January 2021 Submitted via Postal Card
Overall Experience

I have found St John's to be an ideal care home for my mother. The care, kindness and general duty of care given to my mother by all members of staff were excellent, and she was very looked after in all aspects.

Reply from Garry Gardiner, Director of Operations at St John's House

Thank you for your kind words. We will ensure that this is passed onto our hard working teams at St John's House.

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Review from Doug C (Son of Resident) published on 6 January 2021 Submitted via Postal Card
Overall Experience

Cannot praise highly enough. The care and professional attention to detail made my Dad's final year pleasant, respectful and dignified. The staff in all areas have the attitude that the residents do matter!

Reply from Garry Gardiner, Director of Operations at St John's House

Thank you so much for your kind words and comments. We will ensure that your feedback is passed onto our fantastic teams at St John's House.

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Review from Sue C (Daughter-in-law of Resident) published on 6 January 2021 Submitted via Postal Card
Overall Experience

Very impressed with St John's care home from day 1. Father-in-law looked after excellently, and nothing was too much trouble for the staff. I would not hesitate to recommend their care.

Reply from Garry Gardiner, Director of Operations at St John's House

Thank you for your kind words. We will ensure that our fantastic team at St John's House receives your feedback.

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Review from M S (Son of Resident) published on 6 October 2020 Submitted via Postal Card
Overall Experience

My dear father spent some time in St John's House, the care he received by all members of staff was first-class. He was treated with respect, kindness and as a family we couldn't fault his care. Sadly my dad passed in the home on September 2nd. The care prior to his passing was wonderful and after we and my mother were treated with love, dignity and kindness.

Reply from Garry Gardiner, Director of Operations at St John's House

Thank you for your kind words and feedback. We will ensure that this is passed onto our wonderful team at St John's House.

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Review from L S (Wife of Resident) published on 2 October 2020 Submitted via Postal Card
Overall Experience

So respectful after my husband passed away and when the undertaker came the staff held a guard of honour as he left St Jone's House.

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Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 27 May 2023
Overall
Outstanding
  • CaringGood
  • EffectiveGood
  • ResponsiveOutstanding
  • SafeGood
  • Well-ledOutstanding
Care Quality Commission is responsible for the registration and inspection of social care services in England.View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

News (0) & Events (0)

News

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Upcoming Events

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Awards / Recognitions (9)

  • 07 Dec 2023Recipient: St John's House
  • 07 Dec 2023Recipient: St John's House
  • 03 Nov 2023Recipient: St John's House

Accreditations

There are no accreditations posted yet for St John's House.

Meet the Team (1)

Emma Bayne
Emma BayneJob Title:General ManagerJoined: 2020

My name is Emma Bayne and I am proud to be the General Manager at St John's House. I have worked within the Care Sector for over 20 years and held various roles in a managerial and operational capacity. I am passionate about respecting individuality by supporting people with truly person centred care whilst ensuring that a quality of life is also provided. The award winning team at St John's House certainly goes the extra mile to ensure that our hotel style environment has services to match.

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