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St John's House provides a high standard...
St John's House was rated Outstanding in June 2023 by the Care Quality Commission and was the winner of National Care Home of the Year 2023 at the Caring UK Awards. The home offers a new style of premium luxury care and delivers high quality services of hospitality provided in line with high quality care. Attention to every detail has be given due consideration.
St John's House provides a high standard of quality care to people requiring residential and dementia care. The home prides itself on the services of that comparable to a luxury hotel. The home boasts huge communal areas which include a bridge club, library, Hamptons lounges, a Savoy Hair and Nail Salon, Village Store, as well as its own Carters coffee house and beautifully landscaped gardens with lighting features and a cascading waterfall.
Care Provided by St John's House
Primary Care Categories
- Older Person Care
- Dementia
- Physical Disability
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Dementia Residential Care
- For a maximum of 60 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
Other Care Provided
- Parkinson's Disease
- Palliative / End of Life Care
- Convalescent Care
- Day Care
Facilities
- Own Furniture if required
- Smoking not permitted
- Close to Local shops
- Near Public Transport
- Minibus or other transport
- Lift
- Stairlift
- Wheelchair Access
- Gardens
- Bar/Café
- Residents Kitchenette
- Phone Point in own room
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
Our fees are calculated following a pre assessment of care needs required and the room selected.
The price(s) shown are provided by the care home. Contact St John's House for full pricing details and T&Cs.
Contact St John's House to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Good to Know
Group / Owner
- Castlemeadow Care Group
- Private Owned
Person in charge
- Emma Bayne (General Manager)
Local Authority / Social Services
Admission Information
- Ages 60+
Care Home Design/Build
- Purpose Built: Yes
- Year Purpose Built: 2016
- Last Refurbishment: 2016
Room Information
- Single Rooms (60)
- Single Rooms with ensuite Wet Room (60)
St John's House Reviews (140)
St John's House has a Review Score of 9.9 (9.893) out of 10, based on 29 reviews in the last 2 years.
Over all time St John's House has 140 reviews.
Finding St John's was like finding a light at the end of the tunnel! Our family do not live in the UK, and St John's gave "family" support, enabling me to have a rest with every confidence my husband was treated with dignity and care. We are both happy and hope to become a regular part of our lives...
Finding St John's was like finding a light at the end of the tunnel! Our family do not live in the UK, and St John's gave "family" support, enabling me to have a rest with every confidence my husband was treated with dignity and care. We are both happy and hope to become a regular part of our lives as we move forward.
Wow - how lovely; thank you for these amazing comments. We are delighted you feel this way, and we look forward to supporting your husband in the future.
I and my wider family have all been delighted with the level of care, service, understanding, food and the subsequent drastic improvement in Mum's health (both physically and in mind) and her general improved feeling of being safe and happy - knowing she is looked after properly, well-fed and...
I and my wider family have all been delighted with the level of care, service, understanding, food and the subsequent drastic improvement in Mum's health (both physically and in mind) and her general improved feeling of being safe and happy - knowing she is looked after properly, well-fed and encouraged to take her medication properly. Thank you to all at St John's House for this find.
Thank you for your lovely supportive words - we are delighted that you have seen an improvement in your Mum's health and that she feels safe and happy.
The staff are fantastic, very friendly and show genuine care and concern for their residents. The food and drink offered are ideal, with a good range to offer and prepared well. There are plenty of interesting activities offered for residents to get involved with. As a relative, I feel very much at...
The staff are fantastic, very friendly and show genuine care and concern for their residents. The food and drink offered are ideal, with a good range to offer and prepared well. There are plenty of interesting activities offered for residents to get involved with. As a relative, I feel very much at ease now that my grandmother is safe, secure and with round the clock care. Also, the lady on reception is excellent!
Thank you for your kind comments - we are pleased that you feel at ease with our care and that your grandmother is safe and being cared for. We will pass on your compliments about our reception team!
Since arriving at St John's in April, I have settled in really well. The staff are excellent and are making me feel very comfortable and well looked after.
Since arriving at St John's in April, I have settled in really well. The staff are excellent and are making me feel very comfortable and well looked after.
Thank you for your kind words, and we are so pleased you have settled well with us at St John's House.
I stayed in St John's House for convalescence after a total hip replacement. It is impossible to praise this facility too much. My experience was perfect in every respect. The room was better than most 5-star hotels, as were the communal rooms. Food was absolutely delicious and choice of dishes...
I stayed in St John's House for convalescence after a total hip replacement. It is impossible to praise this facility too much. My experience was perfect in every respect. The room was better than most 5-star hotels, as were the communal rooms. Food was absolutely delicious and choice of dishes most impressive. Washing was taken away in the morning and returned perfectly cleaned two or three hours later. All staff were kind, caring, very diligent, friendly and respectful. Would return for a holiday!
Thank you for your superb comments about the care and support you received at St John's House. We're happy to welcome you back at any time!
My brother was living here from July 2021 due to being terminally ill. His stay was short, but he was treated with care and compassion. All the staff were kind, caring and went way above their call of duty to ensure my brother's needs were met. He had problems with eating, so the chef visited him...
The staff are absolutely wonderful.
Sincere thanks to each and every one of them.
I would highly recommend St John’s to anyone.
Thank you for your touching and sincere comments about the care and support your brother received at St John's House. I will ensure your comments are passed on to the team at the home.
Activities are excellent.
Activities are excellent.
Thank you, Dee; we are pleased that you're enjoying yourself.
My mother had to go into residential care in April this year. It was very challenging to find somewhere that I was happy for her to be, as we were still in lockdown and most care homes wouldn’t allow visits to view and assess their suitability. Of the very few that was able or willing to organise a...
Walking into St John’s House was a “breathe of fresh air”. The manager and staff were welcoming, compassionate, professional and approachable. The home is beautifully decorated and furnished with large, bright bedrooms, all en-suite and spacious, light communal areas.
My mother has settled in really well, thanks to the dedication and experience of the staff, has made many new friends, loves spending time in the landscaped courtyard gardens and enjoys participating in their extensive events programme.
To see her so happy, well cared for and settled is wonderful.
Thank you so much for your comments and feedback. We are so pleased that your Mum is enjoying St John's House. We will share this with our fantastic team at St John's House.
Dad had a - week respite break here while some building work was being carried out at his home. He was initially apprehensive about staying, as this was his first time in a care home, however, he ended up full of praise for St John's, particularly the attentiveness of the staff and the food and...
Dad had a - week respite break here while some building work was being carried out at his home. He was initially apprehensive about staying, as this was his first time in a care home, however, he ended up full of praise for St John's, particularly the attentiveness of the staff and the food and drink.
St John's care home is extremely professional and efficient. The members of staff are all very welcoming and helpful. The building itself and decor is immaculate, and couldn't ask for anything more.
St John's care home is extremely professional and efficient. The members of staff are all very welcoming and helpful. The building itself and decor is immaculate, and couldn't ask for anything more.
Thank you for your lovely comments. Being from the care sector, it means so much that you love our home.
The building is very modern and beautiful.
The staff and atmosphere are very good.
The building is very modern and beautiful.
The staff and atmosphere are very good.
Thank you for taking the time to complete this review. We will ensure that we let our fantastic team at St John's House know of your lovely feedback.
I am very happy staying here - it is my second stay here. The first stay I had broken my left ankle - and so with my daughter living in London - I knew this was the place for me when my balance was bad.
I am very happy staying here - it is my second stay here. The first stay I had broken my left ankle - and so with my daughter living in London - I knew this was the place for me when my balance was bad.
Thank you for taking the time to complete this review for us. We are so pleased that you enjoy staying at St John's House.
I am very happy here.
I am very happy here.
Thank you, Joyc,e for completing this review. We are so pleased that you are happy living at St John's House.
I have no complaints at all.
I have no complaints at all.
Thank you for taking the time to complete this review. We are so pleased that you enjoy living with us.
My mother is a resident in St John's House and very content to be there. The care home itself is well-appointed and spotlessly clean, and my mother's room, on the upper floor has a lovely view over the grounds, is spacious and comfortable. But the main thing is the kindness, compassion and...
My mother is a resident in St John's House and very content to be there. The care home itself is well-appointed and spotlessly clean, and my mother's room, on the upper floor has a lovely view over the grounds, is spacious and comfortable. But the main thing is the kindness, compassion and professionalism of the staff, which is apparent as soon as you enter the building and are greeted at reception. The carers are wonderful, and the care home has handled the pandemic amazingly well.
Thank you, Philip, for your kinds words and lovely feedback. We found your comments very emotional, which means so much to the fantastic team at St John's House.
On my first visit to St John's, I was greeted by friendly and welcoming staff. I was very impressed by the standard and facilities offered. My mum always received excellent care at St John's. The staff were very caring and supportive and kept me well informed of Mum's wellbeing. They were also...
On my first visit to St John's, I was greeted by friendly and welcoming staff. I was very impressed by the standard and facilities offered. My mum always received excellent care at St John's. The staff were very caring and supportive and kept me well informed of Mum's wellbeing. They were also friendly and approachable. Mum enjoyed the various organised activities and was encouraged to join in with the other residents. Mum enjoyed the food and was given an alternative option if the menu was not to her choice. I can't thank them enough for looking after Mum whilst she was there.
Thank you for your lovely feedback. We will ensure that your comments are passed onto our wonderful team at St John's House.
Room Clean.
Activities very good.
Food and drink good.
Think care plans and reviews for things like pads need to be done more often. Dad ran out of pads, and I had to pay even though the shop supply prices too high!
Dads end of life...
Room Clean.
Activities very good.
Food and drink good.
Think care plans and reviews for things like pads need to be done more often. Dad ran out of pads, and I had to pay even though the shop supply prices too high!
Dads end of life was quick and a shock (Covid) but the staff were all amazing and a great support and comfort at a difficult time.
Thank you for your feedback. We are so pleased that you felt our staff were a great support to you at a very difficult time. We will also investigate our system for reviewing our resident's supplies to ensure that this is more streamlined. Our activities and wellbeing team will be passed your comments, which they will be really happy with.
I visited St John's in February 2019, the last home to visit out of six on one day for emergency respite for Mum - who had dementia. The home looks stunning from the outside, and once inside, it's truly impressive and clean. All the staff acknowledge me on my tour of the building and once on the...
I visited St John's in February 2019, the last home to visit out of six on one day for emergency respite for Mum - who had dementia. The home looks stunning from the outside, and once inside, it's truly impressive and clean. All the staff acknowledge me on my tour of the building and once on the Holkham suite. I found it very homely and caring. Staff have time to help and do their best for all the residents. My impression was that it was clean and caring with nice rooms and plenty of things organised for the resident to be part of. The staff give 100% and make it as "homely" as possible. There was no doubt this was the right place for Mum.
Thank you so much for your kind feedback. We will ensure that this is passed onto our fantastic team at St John's House.
Good facilities, very good carers, entertainment and gardens wonderful.
Good facilities, very good carers, entertainment and gardens wonderful.
Thank you so much for your feedback and review. We are looking forward to some warmer weather so we can enjoy our gardens again.
As a family, we have been very happy with the care my late mother was given. Mum was very happy and settled at St John's; she said everyone was kind. Due to the coronavirus pandemic, we could not go into the home, but did have some visits at the coffee shop, and would speak to Mum on the phone. All...
As a family, we have been very happy with the care my late mother was given. Mum was very happy and settled at St John's; she said everyone was kind. Due to the coronavirus pandemic, we could not go into the home, but did have some visits at the coffee shop, and would speak to Mum on the phone. All the staff were approachable. Mum was treated with dignity, and that was important to us as family.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 27 May 2023Outstanding
- CaringGood
- EffectiveGood
- ResponsiveOutstanding
- SafeGood
- Well-ledOutstanding
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (0) & Events (0)
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There are no upcoming events for St John's House.
Awards / Recognitions (9)
- 07 Dec 2023Recipient: St John's House
- 07 Dec 2023Recipient: St John's House
- 03 Nov 2023Recipient: St John's House
Accreditations
There are no accreditations posted yet for St John's House.
Meet the Team (1)

My name is Emma Bayne and I am proud to be the General Manager at St John's House. I have worked within the Care Sector for over 20 years and held...
My name is Emma Bayne and I am proud to be the General Manager at St John's House. I have worked within the Care Sector for over 20 years and held various roles in a managerial and operational capacity. I am passionate about respecting individuality by supporting people with truly person centred care whilst ensuring that a quality of life is also provided. The award winning team at St John's House certainly goes the extra mile to ensure that our hotel style environment has services to match.
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