St John's House

The staff are amazing and my nanny loved them all. The manager has a marvellous team, not only did they treat my nanny well but I felt part of the big family. Unfortunately, my nanny passed away September 17th not only do I miss my nanny terribly but I miss seeing the girls for a coffee and chat but I know if I went in at anytime I would be welcomed.

My mother has suffered from dementia for around 7 years, she had been placed in 2 previous care homes and we had to raise many issues with the local authorities. The first was shut down and the second was found to have very serious issues that needed to be addressed. Thankfully we discovered St Johns House and I can now rest easy knowing she is well and truly cared for. I have lost count of the homes we viewed for suitability and most fell well below our expectations. This is by far the nicest care home I have seen. The staff are all top of the class, caring, professional and go the extra mile needed and it is comforting to know that your loved ones are in safe hands. The facilities are amazing as is the standard of food. It is extremely clean and you can see straight away that a great amount of thought has gone into the development. I cannot praise all the team enough at every level. The only thing I can really add is a massive thank you to everyone involved.

Also, the staff forgot to give me his pills before we left on the Monday and I had to wait until the Thursday before I received them and then it was just because I had telephoned and asked what had happened to them. They had been 'overlooked'.

The care staff are very caring not only to the residents but to the whole family and friends. We couldn't wish for better caring for my sister, the staff always welcome us when we visit and we feel very welcome, not someone they just have to put up with.

We moved my mum to St John's after poor care at her previous care home. Since being at St John's my mum is so much happier. The staff are patient and very caring and attentive. The dementia care is second to none and in my own words, I would say outstanding.

I went to look around as my grandmother will be going into the home in the next few weeks. Staff were so welcoming, clean and spotless. Residents looked so happy, some watching TV, some playing games, doing puzzles with staff. I could not fault the place and I can not wait for my grandmother to become a resident at St Johns House.

Pleasant but not always prompt, i.e. Waiting for someone to come when the resident needs the toilet.

Very nice building and surroundings. Staff generally very good, a few less energetic and others ie not tidying up very well or making the bed neatly. Special events are organised very well eg Queen's birthday tea party. Local music and children's visits are welcomed. My dog is allowed to visit me which I appreciate. Food is variable, too much repetition and inappropriate pairing eg pasta and potatoes, curry and steamed veg; carrots, cauliflower etc, sometimes very nice eg broad beans. Bacon is hard and overcooked.

Any concerns expressed to date have been addressed immediately and resolved satisfactorily.

St John's is a very welcoming home. It is beautifully furnished, light and airy. Anyone having to go into residential care could not find a better place.

My husband, who suffers from Alzheimer's, became 'paralysed' over Christmas and was admitted to St John's House. After a few days with much encouragement from the staff he was able to 'walk' and be mobile. The staff have been very patient and kind and helpful to his family. The ability to visit at any time has been very beneficial to patient and family.

Very caring environment. Excellent food and service. Beautifully clean.

Need occasional prompts to ensure care needs are met, but follow up all comments promptly.

My mother has been at St John's House since April, she suffers from dementia and up until April, she was at home with our help and carers 3 times a day! Since she came here, she has been in much better spirits and her mood is so much more positive. For us her safety is paramount and this is a safe environment. The level of carers is absolutely wonderful - all the staff are excellent - nothing is too much trouble and they really do go above and beyond to ensure mum is happy. St John's House has certainly enriched Mum's life and for us, it is a great sense of relief that she is safe and extremely well looked after in the equivalent of a 5* hotel.

The administration was handled efficiently and St John's did all they could to make Mum's stay a happy one. Highly recommended!

Two weeks respite - wonderful care and support which was very much appreciated. Staff offered all I could have asked and more.

The care home is very comfortable and I am very happy here. The food is excellent.

Excellent

We really don't think we could have found a better place for my mother - she has really settled in well, after a period of live-in care that wasn't working. The care home is purpose built and has truly excellent facilities. The staff are exceptional - very caring and respectful. The manager and staff helped tremendously with my mother's admission. The home's ethos is to present itself as a country hotel wth exceptional care and it's succeeding.

When I collected her after a week she was glowing and had actually enjoyed her stay. At previous homes that she has been to for respite, she has dreaded going back. The home is more like a five-star hotel than a care home. Sadly she has just died at home.