






St John's House was rated Outstanding in June 2023 by the Care Quality Commission and was the winner of National Care Home of the Year 2023 at the Caring UK Awards. The home offers a new style of premium luxury care and delivers high quality services of hospitality provided in line with high quality care. Attention to every detail has be given due consideration.
St John's House provides a high standard...
Care Provided by St John's House
Primary Care Categories
- Older Person Care
- Dementia
- Physical Disability
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Dementia Residential Care
- For a maximum of 60 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
Other Care Provided
- Parkinson's Disease
- Palliative / End of Life Care
- Convalescent Care
- Day Care
Facilities
- Own Furniture if required
- Smoking not permitted
- Close to Local shops
- Near Public Transport
- Minibus or other transport
- Lift
- Stairlift
- Wheelchair Access
- Gardens
- Bar/Café
- Residents Kitchenette
- Phone Point in own room
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
Our fees are calculated following a pre assessment of care needs required and the room selected.
The price(s) shown are provided by the care home. Contact St John's House for full pricing details and T&Cs.
Contact St John's House to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Good to Know
Group / Owner
- Castlemeadow Care Group
- Private Owned
Person in charge
- Emma Bayne(General Manager)
Local Authority / Social Services
Admission Information
- Ages 60+
Care Home Design/Build
- Purpose Built: Yes
- Year Purpose Built: 2016
- Last Refurbishment: 2016
Room Information
- Single Rooms (60)
- Single Rooms with ensuite Wet Room (60)
St John's House Reviews (135)
St John's House has a Review Score of 9.9 (9.900) out of 10, based on 24 reviews in the last 2 years.
Over all time St John's House has 135 reviews.
I went to look around as my grandmother will be going into the home in the next few weeks. Staff were so welcoming, clean and spotless. Residents looked so happy, some watching TV, some playing games, doing puzzles with staff. I could not fault the place and I can not wait for my grandmother to become a resident at St Johns House.
Thank you for your lovely comments. We very much look forward to welcoming your Grandmother to St Johns House.
Pleasant but not always prompt, i.e. Waiting for someone to come when the resident needs the toilet.
Very nice building and surroundings. Staff generally very good, a few less energetic and others ie not tidying up very well or making the bed neatly. Special events are organised very well eg Queen's birthday tea party. Local music and children's visits are welcomed. My dog is allowed to visit me which I appreciate. Food is variable, too much repetition and inappropriate pairing eg pasta and potatoes, curry and steamed veg; carrots, cauliflower etc, sometimes very nice eg broad beans. Bacon is hard and overcooked.
Absolutely every effort has been made to try and make my uncle feel at home, his wishes are considered and respected with all the decisions made.
His dignity is taken into respect with all level of care. The home is very well furnished with a number of recreational rooms offering residents a choice of where to relax.
Any concerns expressed to date have been addressed immediately and resolved satisfactorily.
St John's is a very welcoming home. It is beautifully furnished, light and airy. Anyone having to go into residential care could not find a better place.
My husband, who suffers from Alzheimer's, became 'paralysed' over Christmas and was admitted to St John's House. After a few days with much encouragement from the staff he was able to 'walk' and be mobile. The staff have been very patient and kind and helpful to his family. The ability to visit at any time has been very beneficial to patient and family.
Very caring environment. Excellent food and service. Beautifully clean.
Need occasional prompts to ensure care needs are met, but follow up all comments promptly.
My mother has been at St John's House since April, she suffers from dementia and up until April, she was at home with our help and carers 3 times a day! Since she came here, she has been in much better spirits and her mood is so much more positive. For us her safety is paramount and this is a safe environment. The level of carers is absolutely wonderful - all the staff are excellent - nothing is too much trouble and they really do go above and beyond to ensure mum is happy. St John's House has certainly enriched Mum's life and for us, it is a great sense of relief that she is safe and extremely well looked after in the equivalent of a 5* hotel.
Thank you so much for your lovely and kind words. At St Johns House the quality of life that we provide our residents is always paramount and as you have said we always aim to go above and beyond ensuring all our residents are treated with the care and love they deserve.
The administration was handled efficiently and St John's did all they could to make Mum's stay a happy one. Highly recommended!
Two weeks respite - wonderful care and support which was very much appreciated. Staff offered all I could have asked and more.
Thank you for your kind words. We are really pleased that you enjoyed your stay with us and if we can help again in the future please do not hesitate to let us know.
The care home is very comfortable and I am very happy here. The food is excellent.
Excellent
We really don't think we could have found a better place for my mother - she has really settled in well, after a period of live-in care that wasn't working. The care home is purpose built and has truly excellent facilities. The staff are exceptional - very caring and respectful. The manager and staff helped tremendously with my mother's admission. The home's ethos is to present itself as a country hotel wth exceptional care and it's succeeding.
When I collected her after a week she was glowing and had actually enjoyed her stay. At previous homes that she has been to for respite, she has dreaded going back. The home is more like a five-star hotel than a care home. Sadly she has just died at home.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 27 May 2023Outstanding
- CaringGood
- EffectiveGood
- ResponsiveOutstanding
- SafeGood
- Well-ledOutstanding
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (0) & Events (0)
There are no news items for St John's House.
There are no upcoming events for St John's House.
Awards / Recognitions (9)
- 07 Dec 2023Recipient: St John's House
- 07 Dec 2023Recipient: St John's House
- 03 Nov 2023Recipient: St John's House
Accreditations
There are no accreditations posted yet for St John's House.
Meet the Team (1)

My name is Emma Bayne and I am proud to be the General Manager at St John's House. I have worked within the Care Sector for over 20 years and held various roles in a managerial and operational capacity. I am passionate about respecting individuality by supporting people with truly person centred care whilst ensuring that a quality of life is also provided. The award winning team at St John's House certainly goes the extra mile to ensure that our hotel style environment has services to match.
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