Search...

St John's House

38 Heigham Road, Norwich, Norfolk NR2 3AU
Castlemeadow Care Group Logo
Jobs
St John's House logo
St John's House, Norwich
St John's House, Norwich
St John's House, Norwich

St John's House was rated Outstanding in June 2023 by the Care Quality Commission and was the winner of National Care Home of the Year 2023 at the Caring UK Awards. The home offers a new style of premium luxury care and delivers high quality services of hospitality provided in line with high quality care. Attention to every detail has be given due consideration.

St John's House provides a high standard...  

Care Provided by St John's House

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 60 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Parkinson's Disease
  • Palliative / End of Life Care
  • Convalescent Care
  • Day Care

Facilities

  • Own Furniture if required
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Stairlift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

Type of carePermanentRespite
Residential Care£1,600 - £1,700£1,600 - £1,700
Residential Dementia Care£1,600 - £1,700£1,600 - £1,700

Our fees are calculated following a pre assessment of care needs required and the room selected.

Contact St John's House to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self-Funding (Private)
  • Local Authority with Top-up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group / Owner

Person in charge

  • Emma Bayne(General Manager)

Local Authority / Social Services

Admission Information

  • Ages 60+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 2016
  • Last Refurbishment: 2016

Room Information

  • Single Rooms (60)
  • Single Rooms with ensuite Wet Room (60)

St John's House Reviews (135)

Submit a Review
9.9

St John's House has a Review Score of 9.9 (9.900) out of 10, based on 24 reviews in the last 2 years. Over all time St John's House has 135 reviews.

Submit Review
Filter Reviews
Overall Experience
Date Published
Reviewer Connection to St John's House
Loading...
Showing 135 reviews matching selected criteria
Review from S G (Wife of Resident) published on 2 October 2020 Submitted via Postal Card
Overall Experience

I have spoken over the phone to my husband and I am pleased to note that he seems to be settling into St John's care home really well which is very pleasing to me. My thanks to everyone involved with his care.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Cathy S (Daughter-in-law of Resident) published on 30 September 2020 Submitted via Postal Card
Overall Experience

My father in law was taken to St John's House for respite care. Unfortunately, he passed away during his time here. The care provided for him was excellent. The staff were kind and caring towards him and us as a family. As it was during COVID restrictions visits were limited but they kept us informed all the way and they were always happy for us to phone. Thank you all so much.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
No Rating
Management
Safety / Security
Rooms
Value for Money
Review from Valerie C (Daughter of Resident) published on 18 February 2020 Submitted via Postal Card
Overall Experience

My mother's respite was very well cared for in all aspects of the home. She put on weight and there was a lovely menu of food. Excellent care from the cleaners to management, always there and ready to help with everything needed. Inside decoration, outside and gardens were immaculate. A very big thank you.

Reply from Garry Gardiner, Director of Operations at St John's House

Thank you for your lovely feedback and comments. We are so pleased that your mother had a lovely respite stay with us.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from T A (Son of Resident) published on 10 February 2020 Submitted via Postal Card
Overall Experience

My mother was really well looked after during her four-month respite. I would gladly recommend St John's House to anyone. All of the staff were caring. Nothing was too much trouble. You always felt comfortable, and it is a homely environment. It is absolutely immaculate, such a calm relaxing place. As a family, we felt confident we made the right choice!

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from I W (Friend of Resident) published on 7 February 2020 Submitted via Postal Card
Overall Experience

Very good...

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from F Y (Resident / Service User) published on 14 January 2020 Submitted via Postal Card
Overall Experience

I am very happy.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from S B (Resident / Service User) published on 14 January 2020 Submitted via Postal Card
Overall Experience

Happy with the staff and comfortable. There are staff there if needed.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from B W (Daughter of Resident) published on 7 January 2020 Submitted via Postal Card
Overall Experience

Kind, caring, thoughtful and good handling relations.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from J C (Daughter-in-law of Resident) published on 2 January 2020 Submitted via Postal Card
Overall Experience

The staff at St John's have shown great empathy and professional ensuring the highest level of care. The environment is safe, clean and classy. Residents are shown respect and dignity.

Reply from Garry Gardiner, Director of Operations at St John's House

Thank you for your comments which we will pass onto the fantastic team at St John's House.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from O S (Resident / Service User) published on 2 January 2020 Submitted via Postal Card
Overall Experience

Very comfortable.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from G J (Resident / Service User) published on 2 January 2020 Submitted via Postal Card
Overall Experience

I'm very happy here at St John's House.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from P A (Resident / Service User) published on 30 December 2019 Submitted via Postal Card
Overall Experience

Great home, lovely staff, very caring and a lovely room.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from M C (Resident / Service User) published on 30 December 2019 Submitted via Postal Card
Overall Experience

Completely as happy as one can be when satisfied.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from J L (Friend of Resident) published on 10 December 2019 Submitted via Postal Card
Overall Experience

A close friend is a resident here and has had excellent treatment and care throughout her stay. She is now on end of life care and dignity and discretion are preserved and nothing is too much trouble, she is valued and loved and dignity is always at the forefront of her treatment. The room is beautifully clean and the domestic staff do their utmost to make sure everything she needs is available.

Reply from Garry Gardiner, Director of Operations at St John's House

Thank you for your review. Your feedback will be passed onto the great team we have at St John's House.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Nicola P (Daughter of Resident) published on 6 December 2019 Submitted via Postal Card
Overall Experience
My mother has been here for 3 months and has been made to feel very welcome, safe and cared for. She is very unwell but despite this, she is slowly getting better. All we wanted was for her to feel safe and secure and she truly is.

The staff are really kind and considerate. They have so much patience. I feel so reassured and less stressed having her here.

Reply from Garry Gardiner, Director of Operations at St John's House

Thank you for your kind words and feedback. We will ensure that this is passed onto the fantastic team at St John's House.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from I L (Respite Resident) published on 6 December 2019 Submitted via Postal Card
Overall Experience

Very good.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from P S (Resident / Service User) published on 6 December 2019 Submitted via Postal Card
Overall Experience

Overall feeling throughout is of comfort and well-being.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from R R (Friend of Resident) published on 5 December 2019 Submitted via Website
Overall Experience

The staff are all so helpful. Whenever I have come to visit you always receive a warm welcome. A beautiful home and certainly doesn’t feel like a care home.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
No Rating
Management
Safety / Security
Rooms
Value for Money
No Rating
Review from E C (Resident / Service User) published on 4 December 2019 Submitted via Website
Overall Experience

I'm very happy to be here and with the attention I receive. People are always popping in to check that I am ok.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from G C (Resident / Service User) published on 28 November 2019 Submitted via Postal Card
Overall Experience

Very comfortable, very well looked after.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 27 May 2023
Overall
Outstanding
  • CaringGood
  • EffectiveGood
  • ResponsiveOutstanding
  • SafeGood
  • Well-ledOutstanding
Care Quality Commission is responsible for the registration and inspection of social care services in England.View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

News (0) & Events (0)

News

There are no news items for St John's House.

Upcoming Events

There are no upcoming events for St John's House.

Awards / Recognitions (9)

  • 07 Dec 2023Recipient: St John's House
  • 07 Dec 2023Recipient: St John's House
  • 03 Nov 2023Recipient: St John's House

Accreditations

There are no accreditations posted yet for St John's House.

Meet the Team (1)

Emma Bayne
Emma BayneJob Title:General ManagerJoined: 2020

My name is Emma Bayne and I am proud to be the General Manager at St John's House. I have worked within the Care Sector for over 20 years and held various roles in a managerial and operational capacity. I am passionate about respecting individuality by supporting people with truly person centred care whilst ensuring that a quality of life is also provided. The award winning team at St John's House certainly goes the extra mile to ensure that our hotel style environment has services to match.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact St John's House to verify any information. View our terms and conditions. St John's House has an Enhanced Service -more info.