St John's House

38 Heigham Road, Norwich, NR2 3AU
Review Us
9.9 130 Reviews
  • St John's House, Norwich
St John's House was rated Outstanding in June 2023 by the Care Quality Commission and was the winner of National Care Home of the Year 2023 at the Caring UK Awards. The home offers a new style of premium luxury care and delivers high quality services of hospitality provided in line with high quality care. Attention to every detail has be given due consideration.

St John's House provides a high standard of quality care to people requiring residential and dementia care. The home prides itself on the services of that comparable to a luxury hotel. The home boasts huge communal areas which include a bridge club, library, Hamptons lounges, a Savoy Hair and Nail Salon, Village Store, as well as its own Carters coffee house and beautifully landscaped gardens with lighting features and a cascading waterfall.
Show St John's House on the Map

Care Provided by St John's House

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 60 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Parkinson's Disease
  • Palliative / End of Life Care
  • Convalescent Care
  • Day Care

Facilities

  • Own Furniture if required
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Stairlift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: £1600 – £1650
  • Self-Funded Residential Dementia Care: £1600 – £1650
  • RESPITE Self-Funded Residential Care: £1600 – £1650
  • RESPITE Self-Funded Residential Dementia Care: £1600 – £1650

Our fees are calculated following a pre assessment of care needs required and the room selected.

These prices are only a guideline, please contact St John's House to find out the exact price for your requirements.

Contact St John's House to confirm what exactly is included and get an estimate tailored to your care needs:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Contact St John's House to confirm what exactly is included and get an estimate tailored to your care needs:

Good to Know

Person in Charge

  • Emma Bayne (General Manager)

Local Authority / Social Services

Admission Information

  • Ages 60+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 2016
  • Last Refurbishment: 2016

Room Information

  • Single Rooms (60)
  • Single Rooms with Ensuite Wet Room (60)

St John's House Reviews (130)

9.9

St John's House has a Review Score of 9.9 (9.932) out of 10, based on 24 reviews in the last 2 years.
Over all time St John's House has 130 reviews.

Overall Experience
  • 114
  • 15
  • 0
  • 0
  • 1
Date Published
  • 130
  • 4
  • 17
  • 24
  • 106
Reviewer Connection to St John's House
  • 33
  • 29
  • 17
  • 10
  • 9
  • 7
  • 5
  • 3
  • 3
  • 3
  • 3
  • 2
  • 2
  • 1
  • 1
  • 1
  • 1
Total of 130, showing 81-100
Review from F Y (Resident) published on 14 January 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am very happy.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from S B (Resident) published on 14 January 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Happy with the staff and comfortable. There are staff there if needed.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from B W (Daughter of Resident) published on 7 January 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Kind, caring, thoughtful and good handling relations.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from J C (Daughter-in-law of Resident) published on 2 January 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff at St John's have shown great empathy and professional ensuring the highest level of care. The environment is safe, clean and classy. Residents are shown respect and dignity.
Reply from Garry Gardiner, Director of Operations at St John's House
Thank you for your comments which we will pass onto the fantastic team at St John's House.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from O S (Resident) published on 2 January 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very comfortable.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from G J (Resident) published on 2 January 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I'm very happy here at St John's House.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from P A (Resident) published on 30 December 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Great home, lovely staff, very caring and a lovely room.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from M C (Resident) published on 30 December 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Completely as happy as one can be when satisfied.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from J L (Friend of Resident) published on 10 December 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
A close friend is a resident here and has had excellent treatment and care throughout her stay. She is now on end of life care and dignity and discretion are preserved and nothing is too much trouble, she is valued and loved and dignity is always at the forefront of her treatment. The room is beautifully
clean and the domestic staff do their utmost to make sure everything she needs is available.
Reply from Garry Gardiner, Director of Operations at St John's House
Thank you for your review. Your feedback will be passed onto the great team we have at St John's House.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Nicola P (Daughter of Resident) published on 6 December 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother has been here for 3 months and has been made to feel very welcome, safe and cared for. She is very unwell but despite this, she is slowly getting better. All we wanted was for her to feel safe and secure and she truly is.
The staff are really kind and considerate. They have so much patience.
I feel so reassured and less stressed having her here.
Reply from Garry Gardiner, Director of Operations at St John's House
Thank you for your kind words and feedback. We will ensure that this is passed onto the fantastic team at St John's House.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from I L (Respite Resident) published on 6 December 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Very good.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from P S (Resident) published on 6 December 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Overall feeling throughout is of comfort and well-being.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from R R (Friend of Resident) published on 5 December 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
The staff are all so helpful. Whenever I have come to visit you always receive a warm welcome. A beautiful home and certainly doesn’t feel like a care home.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from E C (Resident) published on 4 December 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
I'm very happy to be here and with the attention I receive. People are always popping in to check that I am ok.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from G C (Resident) published on 28 November 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very comfortable, very well looked after.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Mark A (Son of Resident) published on 19 November 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
Since our mum arrived at St John's, we have all been made to feel welcome and mum is enjoying her time here. Staff are attentive, polite and nothing is a problem, taking the care for our mum to what we think is above and beyond. The home has a lovely atmosphere with lots for the residents to do and
achieve. Holkham (Dementia ward) is amazing and I like that activities are arranged involving everyone in the home. St John's tries their utmost to maintain a home from home environment and including the relatives in everything they do.
Reply from Garry Gardiner, Director of Operations at St John's House
Thank you so much for your lovely comments. It is our passion at St John's House that all our relatives and friends are involved as much as possible with the care of their loved ones.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from B W (Resident) published on 12 November 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Initially, there were minor problems, probably through unfamiliarity with our requirements, but these gave now been resolved. The accommodation (including the luxurious fittings of the home), the meals and everything else is excellent. There has been a marked improvement in the service provided on
Sandringham suite.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from C A (Respite Resident) published on 12 November 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The care is extremely good and done with careful consideration.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from S W (Resident) assisted by family/friend published on 12 November 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am satisfied with St. Johns care home in every way. The rooms are comfortable the food is particularly good, your chefs are to be commended and the staff are attentive.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from S P (Resident) published on 4 November 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I originally booked two weeks at St John's House in September as my daughter was to be away visiting her daughter and husband. Because I had a bad fall (no fracture) on 23rd August I was unable to stay with my son. After 2 weeks in hospital, I then went to St John's House. Initially, I couldn't raise
my left leg and foot so needed help at night time. The staff at St John's were very helpful with all of this and encouraged me with cheerful support. I added on an extra week to increase my independence. My entire experience was excellent, visitors and family enjoyed a welcome and lunches in the lovely restaurant. Obviously, the staff are very well trained. Any delay in continuity while helping because of emergencies was always explained and kept to the minimum. Depending on individual problems. I would certainly recommend the care provided at St John's to those known to me.
Reply from Garry Gardiner, Director of Operations at St John's House
Thank you for your lovely comments and feedback. We will ensure that the team at St Johns House receive your review. Very best wishes to you.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Current Review Score: 9.9 (9.932)

Overview of Review Score

The Review Score of 9.9 (9.932) out of 10 for St John's House is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 24 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 24 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.932 for St John's House is calculated as follows: ( (261 Excellents x 5) + (19 Goods x 4) ) ÷ 280 Ratings = 4.932
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for St John's House is based on 24 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 60 registered maximum number of service users is 12, which has been reached with 24 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 27 May 2023

Overall Outstanding

  • Caring Good
  • Effective Good
  • Responsive Outstanding
  • Safe Good
  • Well-led Outstanding
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

Loading

Loading Loading

Loading

Loading

Awards / Recognitions (9)

Meet the Team (1)

Emma

Emma Bayne

Job Title: General Manager Joined: 2020

My name is Emma Bayne and I am proud to be the General Manager at St John's House. I have worked within the Care Sector for over 20 years and held various roles in a managerial and operational capacity. I am passionate about respecting individuality by supporting people with truly person centred care whilst ensuring that a quality of life is also provided. The award winning team at St John's House certainly goes the extra mile to ensure that our hotel style environment has services to match.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact St John's House to verify any information. View our terms and conditions. St John's House has an Enhanced Service - more info.