Care Homes Owned by Castlemeadow Care Group

Thank you so much for your wonderful review! We absolutely adore having your husband with us and truly enjoy his fantastic company. We're so happy that he enjoys being with us and that you feel part of the family - that's exactly what we want. We're delighted you both enjoyed our summer event, and we can't wait to welcome you to our upcoming events very soon.

Good Morning Thank you for your feedback it is much appreciated. Our residents and families can use the garden at anytime, please feel free to request access so you and your friend can enjoy especially with the lovely weather.

Thank you for your lovely feedback. We are currently refurbishing Lincoln House and will keep all relatives updated with the progression.Mum is happy and settled at Lincoln House and she is a pleasure to care for. All of the family are positive and supportive and staff always welcome your visits. I will share your review with all the staff at our next meeting as this does mean so much to them.

Thankyou for such a beautiful review. We miss your mum terribly, and we are lucky to continue supporting your wonderful stepfather. We really appreciate the recommendation, and we take pride in the care and support we give to the people who live here.

Thank you for taking the time to share your feedback. We deeply regret that the experience did not meet your expectations.We would like to point out that the review is not accurate and reflective of events, the context and circumstances. The resident was fully able to make their own decisions, and we respected their autonomy in line with our duty of care. While we understand the family's concerns, our approach was guided by the resident's rights and preferences. There are instances where family's expectations may be unrealistic e.g. reducing number of falls even further. We regret that we were unable to fully meet the family's expectations in this case.Written evidence was provided to CQC contradicting your claims above. Our commitment to continuous improvement remains steadfast, and we are dedicated to providing a safe and comfortable environment for all our residents.We are committed to ensuring that The Paddocks remains a place where residents receive the highest standard of care.

Thank you so much for your incredibly kind words and heartfelt feedback. We are truly touched to hear how welcome and supported you and your Nana feel at St Johns. It means the world to us to know that every member of our teamfrom reception and care staff to our behind-the-scenes heroes in the kitchen, housekeeping, and wellbeinghas made a positive difference in your experience.Our goal is always to create a home-from-home atmosphere, where every resident and their family feel part of the St Johns family, and your message reassures us that we are achieving just that. Your recognition of the entire teams dedication and care is deeply appreciated and will be shared with everyone involved.Thank you once again for your recommendation and for trusting us with your Nanas care. Its an honour and a privilege to be part of her journey.

Thankyou so much for your kind words. We love his company and he seems to really engage with us all. We love that he has made some friends and this seems to have made a big difference to his happiness.

Thank you so much for your lovely feedback. We're truly grateful you chose St John's for your recovery, and we're delighted to hear that your experience with us was such a positive one. It means a lot to the whole team to know that their professionalism, compassion, and dedication-day and night-made a difference during your stay. We're also so pleased you enjoyed the environment, the activities, and the food! Wishing you continued good health and a smooth recovery from your hip operation. You're always welcome at St John's.

Thankyou so much for such a beautiful review. We really strive to have a positive environment for everyone and its lovely that you recognize it. We absolutely treasure your uncle and he keeps us all entertained, and is a pleasure to spend time with. Thankyou so much and keep us updated if there is anything we can do for you both.

Thank you so much for your kind words and thoughtful feedback. We're delighted to hear that your father had such a positive experience during his respite stay at St John's House. It means a great deal to the whole team to know that their care, support, and warmth made a real difference.We are especially pleased that you and your family felt so welcomed and comfortable during visits-that sense of community is something we truly value.

Thankyou so much for this lovely review. We absolutely adore your dad and he always brings us such joy and fun! As a home, we aim to ensure all family is kept up to date and included as you are the most important people in their life. The kitchen team are working hard on bringing up the bigger yorkies! Thankyou again for sharing your positive words.

Thank you for sharing your experience. We are pleased to hear that you found the care, facilities, and staff at St John's House to be excellent and that your stay supported your recovery. Regarding your comments on pain relief, we understand how important timely medication is, especially post-surgery. Unfortunately, we must adhere to strict regulations around the storage and administration of controlled drugs, which can sometimes lead to unavoidable delays. We appreciate how frustrating this can be and will continue to review our processes to ensure the best possible experience for our residents. With regard to meal times, we recognise that an early supper may not suit everyone. A light menu is available 24 hours a day on request, we appreciate your feedback and we will make this clearer in our welcome guide. Thank you again for your valuable insights-we always strive to improve our services and appreciate your feedback. We hope you are continuing to recover well.

Thank you for your lovely review. We are extremely lucky with the wonderful staff we have, and they very much care for the people who live at Highfield House. We aim to provide a good service that everyone enjoys, so please keep feeding back from yourself and your loved one as we always want to improve. I am glad to hear that teething issues have been sorted promptly, as this is important to us, as well as good communication.

Thankyou so much for your lovely review. We always strive to give the best to the people that live in Highfield House and we expect nothing less than professionality and exceptional care. We have been working on recruitment, upgrading the environment, training and the menu so it is lovely to hear that this is appreciated.We are working on continuing to upgrade the environment and experience of the people that live here as this is what we are passionate about. If there is anything we can do to improve, please come and see us. We are always here for feedback and reviews.

We are thrilled to hear that you've had such a positive experience with us. It's wonderful to know that our team's dedication to providing a safe and caring environment has made an impact. We take great pride in maintaining spacious, well-kept rooms and offering a variety of delicious meals. Our commitment to both medical care and open communication is something we prioritise, and we're happy to hear it's made a difference for you. Thanks again for sharing your feedback - it truly means a lot.