38 Heigham Road, Norwich, Norwich NR2 3AU
"We feel so lucky to have chosen this care home for my Nana. From management , reception, kitchen, hosts to care staff, we have no…" Read all 128 reviews
St John's House was rated Outstanding in June 2023 by the Care Quality Commission and was the winner of National Care Home of the Year 2023 at the Caring UK Awards. The home offers a new style of premium luxury care and delivers high quality services… Read more about St John's House
Swan Lane, Tharston, Long Stratton, Norwich NR15 2UY
"I have been visiting Mayfields for 16 months. The staff are very caring. My friend on top floor has been looked after well, any concerns…" Read all 84 reviews
The Mayfields Care Home is a modern care development from Castle Meadow Care, specialising in dementia care from a team of quality staff. The facility is made up of sixty en-suite bedrooms and pleasant living areas, while landscaped gardens are also… Read more about The Mayfields Care Home
London Road, Halesworth IP19 8LP
"I have been very pleased with the level of care for my Mum who lived here for four years, she passed away in May this year. My Step-father…" Read all 61 reviews
Highfield House offers short or long-term residential care solutions for a wide range of differing needs. Care plans are adapted to suit individual requirements and include care for Parkinson’s, palliative and convalescence care as well as care for the… Read more about Highfield House Care Home
Dereham Road, Dereham NR20 4LT
"Our beloved Mother has been in Lincoln House for 6 months now & overall we are very pleased with the care she is receiving. There have…" Read all 89 reviews
Lincoln House Care Home provides a versatile range of care packages, taking a person-centred approach towards residential, nursing and respite packages, at the same time as being able to offer skilled palliative care. A team of specialists are fully-equipped… Read more about Lincoln House Care Home
Wyndham House, Manor Road, North Wootton, King's Lynn PE30 3PZ
"Fantastic staff and always available to help,activities for patients are great and the food is top draw.can't believe it's been 6 weeks…" Read all 74 reviews
Wyndham House is a beautiful old manor house set in the Norfolk countryside in the small village of North Wootton just outside the ancient market town of Kings Lynn. Perfectly situated the home is only seven miles from Sandringham and fourteen miles… Read more about Wyndham House Care Home
45 Cley Road, Swaffham PE37 7NP
"Our uncle was admitted to The Paddocks on the 7th of December 2022. From day one he was treated with care, compassion and dignity. His room…" Read all 56 reviews
The Paddocks is located in the centre of Swaffham, a beautiful and tranquil Norfolk town with plenty of shops and cafes as well as a weekly market. Swaffham is situated 12 miles east of Kings Lynn and 31 miles west of Norwich, which makes it a great… Read more about The Paddocks
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Reply from Helen Caul, Interim Manager at Lincoln House Care Home
Thank you for your lovely feedback. We are currently refurbishing Lincoln House and will keep all relatives updated with the progression.Mum is happy and settled at Lincoln House and she is a pleasure to care for. All of the family are positive and supportive and staff always welcome your visits. I will share your review with all the staff at our next meeting as this does mean so much to them.
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Reply from Natalie Gray, Registered Manager at Highfield House Care Home
Thankyou for such a beautiful review. We miss your mum terribly, and we are lucky to continue supporting your wonderful stepfather. We really appreciate the recommendation, and we take pride in the care and support we give to the people who live here.
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Reply from Michelle Freebairn, General Manager at Wyndham House Care Home
Thank you so much for your review it really is appreciated. Your mum is a pleasure and has become part of our Wyndham House Family as have you all. You know if there is anything we can do just ask.
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Reply from Viktor Zak, Operations Director at The Paddocks
Thank you for taking the time to share your feedback. We deeply regret that the experience did not meet your expectations.We would like to point out that the review is not accurate and reflective of events, the context and circumstances. The resident was fully able to make their own decisions, and we respected their autonomy in line with our duty of care. While we understand the family's concerns, our approach was guided by the resident's rights and preferences. There are instances where family's expectations may be unrealistic e.g. reducing number of falls even further. We regret that we were unable to fully meet the family's expectations in this case.Written evidence was provided to CQC contradicting your claims above. Our commitment to continuous improvement remains steadfast, and we are dedicated to providing a safe and comfortable environment for all our residents.We are committed to ensuring that The Paddocks remains a place where residents receive the highest standard of care.
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Reply from Emma Bayne, General Manager at St John's House
Thank you so much for your incredibly kind words and heartfelt feedback. We are truly touched to hear how welcome and supported you and your Nana feel at St Johns. It means the world to us to know that every member of our teamfrom reception and care staff to our behind-the-scenes heroes in the kitchen, housekeeping, and wellbeinghas made a positive difference in your experience.Our goal is always to create a home-from-home atmosphere, where every resident and their family feel part of the St Johns family, and your message reassures us that we are achieving just that. Your recognition of the entire teams dedication and care is deeply appreciated and will be shared with everyone involved.Thank you once again for your recommendation and for trusting us with your Nanas care. Its an honour and a privilege to be part of her journey.
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Reply from Natalie Gray, Registered Manager at Highfield House Care Home
Thankyou so much for your kind words. We love his company and he seems to really engage with us all. We love that he has made some friends and this seems to have made a big difference to his happiness.
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Reply from Martin Bargeman, General Manager at The Mayfields Care Home
Thank you so much for sharing your experience. We're truly grateful for your kind words and are pleased to hear that both you and your friend have had such positive experiences at Mayfields. It's wonderful to know she feels happy and well cared for-that is indeed what matters most. We'll be sure to pass your feedback on to the staff, who always strive to provide compassionate and responsive care.
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Reply from Emma Bayne, General Manager at St John's House
Thank you so much for your lovely feedback. We're truly grateful you chose St John's for your recovery, and we're delighted to hear that your experience with us was such a positive one. It means a lot to the whole team to know that their professionalism, compassion, and dedication-day and night-made a difference during your stay. We're also so pleased you enjoyed the environment, the activities, and the food! Wishing you continued good health and a smooth recovery from your hip operation. You're always welcome at St John's.
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Reply from Natalie Gray, Registered Manager at Highfield House Care Home
Thankyou so much for such a beautiful review. We really strive to have a positive environment for everyone and its lovely that you recognize it. We absolutely treasure your uncle and he keeps us all entertained, and is a pleasure to spend time with. Thankyou so much and keep us updated if there is anything we can do for you both.
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Reply from Emma Bayne, General Manager at St John's House
Thank you so much for your kind words and thoughtful feedback. We're delighted to hear that your father had such a positive experience during his respite stay at St John's House. It means a great deal to the whole team to know that their care, support, and warmth made a real difference.We are especially pleased that you and your family felt so welcomed and comfortable during visits-that sense of community is something we truly value.
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Reply from Natalie Gray, Registered Manager at Highfield House Care Home
Thankyou so much for this lovely review. We absolutely adore your dad and he always brings us such joy and fun! As a home, we aim to ensure all family is kept up to date and included as you are the most important people in their life. The kitchen team are working hard on bringing up the bigger yorkies! Thankyou again for sharing your positive words.
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Submitted via Postal Card • Report
Reply from Emma Bayne, General Manager at St John's House
Thank you for sharing your experience. We are pleased to hear that you found the care, facilities, and staff at St John's House to be excellent and that your stay supported your recovery. Regarding your comments on pain relief, we understand how important timely medication is, especially post-surgery. Unfortunately, we must adhere to strict regulations around the storage and administration of controlled drugs, which can sometimes lead to unavoidable delays. We appreciate how frustrating this can be and will continue to review our processes to ensure the best possible experience for our residents. With regard to meal times, we recognise that an early supper may not suit everyone. A light menu is available 24 hours a day on request, we appreciate your feedback and we will make this clearer in our welcome guide. Thank you again for your valuable insights-we always strive to improve our services and appreciate your feedback. We hope you are continuing to recover well.
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Submitted via Website • Report
Reply from Natalie Gray, Registered Manager at Highfield House Care Home
Thank you for your lovely review. We are extremely lucky with the wonderful staff we have, and they very much care for the people who live at Highfield House. We aim to provide a good service that everyone enjoys, so please keep feeding back from yourself and your loved one as we always want to improve. I am glad to hear that teething issues have been sorted promptly, as this is important to us, as well as good communication.
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Submitted via Postal Card • Report
Reply from Natalie Gray, Registered Manager at Highfield House Care Home
Thankyou so much for your lovely review. We always strive to give the best to the people that live in Highfield House and we expect nothing less than professionality and exceptional care. We have been working on recruitment, upgrading the environment, training and the menu so it is lovely to hear that this is appreciated.We are working on continuing to upgrade the environment and experience of the people that live here as this is what we are passionate about. If there is anything we can do to improve, please come and see us. We are always here for feedback and reviews.
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Reply from Emma Bayne, General Manager at St John's House
Thank you for taking the time to share your feedback. Were pleased to hear that you had a generally good experience and that our staffs kindness, care, and support made a positive impression. Creating a friendly and welcoming atmosphere is very important to us, and were always looking for ways to improve. If theres anything we could have done to make your experience even better, wed love to hear your thoughts. Please feel free to reach out to us directly.
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Reply from Martin Bargeman, General Manager at The Mayfields Care Home
Thank you so much for your 5-star review about The Mayfields. We take pride in the services we deliver ensuring all our residents are well cared for.
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Reply from Martin Bargeman, General Manager at The Mayfields Care Home
We are thrilled to hear that you've had such a positive experience with us. It's wonderful to know that our team's dedication to providing a safe and caring environment has made an impact. We take great pride in maintaining spacious, well-kept rooms and offering a variety of delicious meals. Our commitment to both medical care and open communication is something we prioritise, and we're happy to hear it's made a difference for you. Thanks again for sharing your feedback - it truly means a lot.
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Reply from Natalie Gray, Registered Manager at Highfield House Care Home
Thankyou so much for your lovely review. We are so happy your mum enjoys her time with us. Life in a care home is for living! We feel very passionately about that.
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Reply from Natalie Gray, Registered Manager at Highfield House Care Home
Thank you so much for your amazing review. We absolutely adore you and your mum and feel so lucky to have you with us.
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Reply from Natalie Gray, Registered Manager at Highfield House Care Home
Thank you for your kind words. We are very lucky to have such wonderful facilities and staff available to the people who live at Highfield House. We appreciate your lovely review.
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Average costs per week for care homes owned by Castlemeadow Care Group by care type provided. The weekly fees are calculated using the starting price for self-funded care provided by Castlemeadow Care Group, based on 3 out of 6 settings.
Type of Care Provided | Average Weekly Cost |
---|---|
Residential Care | £1,265 |
Residential Dementia Care | £1,298 |
All Care Types | £1,265 |
Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Castlemeadow Care Group to verify any information. View our terms and conditions. Castlemeadow Care Group has a Platinum Service – more info.