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Highfield House Care Home

London Road, Halesworth, Suffolk IP19 8LP
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All the staff were very good and kind to my mumR H(Son of Resident/Service User)
Highfield House Care Home, Halesworth
We were impressed from first coming through the front doorChristine P(Friend of Resident/Service User)
Highfield House Care Home, Halesworth
Highfield House Care Home, Halesworth

Highfield House offers short or long-term residential care solutions for a wide range of differing needs. Care plans are adapted to suit individual requirements and include care for Parkinson’s, palliative and convalescence care as well as care for the young physically disabled.

The interior of this converted Georgian property has a great deal of character, with two spacious lounges and airy dining rooms to relax and socialise in. Bedrooms have soft...  

Care Provided by Highfield House Care Home

Primary Care Categories

  • Older Person Care
  • Dementia
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Eating Disorders

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 40 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Stairlift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

Type of carePermanentRespite
Residential Care£1,300 - £1,650£1,350 - £1,650
Residential Dementia Care£1,350 - £1,650£1,350 - £1,650

Our fees are calculated following a pre assessment of care needs required and the room selected.

Contact Highfield House Care Home to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self-Funding (Private)
  • Local Authority with Top-up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group / Owner

Person in charge

  • Natalie Gray (General Manager)

Local Authority / Social Services

Admission Information

  • Mixed (no single-gender units)
  • Ages 65+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2006
  • Number of floors: 3

Room Information

  • Single Rooms (34)
  • Couples/Companion Rooms (1)
  • Single Rooms with ensuite Wet Room (13)

Parking

  • Limited parking

Highfield House Care Home Reviews (70)

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9.6

Highfield House Care Home has a Review Score of 9.6 (9.593) out of 10, based on 18 reviews in the last 2 years. Over all time Highfield House Care Home has 70 reviews.

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Review from C W (Daughter of Resident) published on 12 August 2026 Submitted via Website
Overall Experience
My mum went to Highfield House for 2 weeks respite care. All I can say is it's a wonderful place. The process began with a visit from the deputy manager to meet mum and discuss her needs. She was kind, helpful and offered lots of advice. On my visit before mum went I was welcomed by all staff and the residents were happy and friendly. When we took mum for her respite, although she was unsettled and unsure, all the staff put her at ease and made her feel welcome and relaxed.

During the 2 weeks she was at Highfield House she had a range of opportunities, even going on a trip to Southwold! Management were quick to answer my emails when I checked how mum was and were reassuring to me. When I collected mum at the end of the 2 weeks, she was happy, hugged everyone. The staff were exceptionally kind to my mum and demonstrated a good understanding of her needs, likes and dislikes. I highly recommend Highfield House.

Reply from Natalie Gray, Registered Manager at Highfield House Care Home

Thank you so much for your lovely review and kind words. We absolutely loved having your mum stay with us and it was a pleasure to get to know her. She quickly became part of the Highfield House family, and we all enjoyed spending time with her- especially on the beach trip!

It is wonderful to...  

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Review from Keith R (Friend of Resident) published on 3 August 2026 Submitted via Postal Card
Overall Experience
From management; throughout the staff we met, there exists a common regard for their residents, families and visitors alike.
This shows in all that happens behind the front door of Highfield. And, in an era where so much emphasis in placed upon financial gain and profit, it is comforting to know that there are still those - engaged in the caring profession that, whilst recognising the expense - of such a system as ours, they are still able to provide care, nourishment, safety and security, alongside engaging surroundings and entertainment.

Every genuine encouragement should be given to Highfield House.

Reply from Natalie Gray, Registered Manager at Highfield House Care Home
Thank you for your wonderful review and for taking the time to share your experience of Highfield House.

We are truly touched by your comments. Our team is dedicated to providing the highest standard of care, support, and companionship to our residents, and it is incredibly rewarding to know that...  

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Review from John R (Resident / Service User) published on 7 July 2026 Submitted via Postal Card
Overall Experience

I had a lovely room and am looked after very well indeed. Nothing is too much trouble for the staff, and communication between them is excellent - changes are passed on and all runs smoothly. The food is very, very good. I am vegetarian and am offered choices every day. I have only been here for a few weeks, but the staff are friendly, kind and helpful. They all 'pass the time of day' and always ask if thre is anything I need - but they also understand and respect that I like to be quiet most of the time. This is a very big change to my life but, if I can't be at home, I feel lucky to be here.

Reply from Natalie Gray, Registered Manager at Highfield House Care Home
Thank you for your kind words, John.

We feel incredibly fortunate that you chose Highfield House, and it means so much to us to hear that you are happy here. Moving into a care home is a significant life change, and we are delighted that we have been able to help make that transition a positive...  

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Review from Joe W (Son of Resident) published on 17 February 2026 Submitted via Website
Overall Experience
Very welcoming and friendly. Excellent level of care. Monthly news letter and regular communication. Wide range of activities and communal sessions to keep everyone involved.

Focus is on the well being of the resident, making sure they are happy and settled. Nice family environment. Would highly recommend!

Reply from Natalie Gray, Registered Manager at Highfield House Care Home

Thank you so much for your kind and thoughtful feedback Joe. We're delighted to hear that you found our home welcoming and friendly, and that the level of care, communication, and activities met your expectations.

Our team works hard to create a happy, supportive environment where people feel...  

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Review from Caron B (Daughter of Resident) published on 10 February 2026 Submitted via Website
Overall Experience

Living so far away is always a worry but I couldn't wish for better care of my Mum. Recently having to be seen by paramedics, and checked over in A&E, the staff at Highfield kept me constantly updated with phone calls. Mum also has some complicated dietary issues and Highfield do their best to meet her needs. The home is always spotlessly clean and they arrange a variety of activities for residents. Overall, Mum is very well looked after. Thank you Highfield House.

Reply from Natalie Gray, Registered Manager at Highfield House Care Home

Thank you so much for your lovely review Caron. We know how hard it can be to be far away from a loved one, so it really means a lot to hear that our communication and support have helped to give you peace of mind.

We're so pleased we were able to keep you closely updated during your mum's...  

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Review from L C (Friend of Resident) published on 26 January 2026 Submitted via Website
Overall Experience
We moved our friend to Highfield's and could not be happier with the decision.
The staff take time to get to know their residents and adapt the care depending on their needs.
The staff always have time to stop and chat to everyone always saying hello to everyone during their working day.
The management and staff are kind, attentive and nothing is too much trouble.
There is always entertainment and activities on for those who choose to join in and quiet spaces for those not so keen.
The home home is kept to a very high level of cleanliness and the food options are very good, always seems to be something for everyone.
I cannot recommend this home enough to anyone looking for somewhere to move to or to move a relative into. Nothing is too much trouble and it feels like a real home environment for everybody.

Thank you to everyone for the care and kindness shown

Reply from Natalie Gray, Registered Manager at Highfield House Care Home

Thank you so much for taking the time to leave such a wonderful review. We're delighted to hear how happy you are with the decision to move your friend to Highfield House!

It means a great deal to us that you've noticed the effort our staff make to get to know each resident as an individual and...  

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Review from Deborah E (Daughter of Resident) published on 26 January 2026 Submitted via Website
Overall Experience
My mum lived at Highfield House for the final months of her life. During this time she was extremely well cared for. In fact I believe the staff went above and beyond in every aspect of her care.
At the end of her life the compassion shown to her was both heart warming and admirable.
She was kept comfortable and given a truly dignified end to a long life.
Throughout her time at Highfield House I found responses to any questions or concerns I had immediate and effective.
I felt from my first visit that my mum was very safe here which afforded me great comfort.
The kindness and support shown to myself when my mum was in the last few hours of her life was truly remarkable and I shall never forget the good hearts and kind words of the staff.
Hard working conscientious kind management and staff make this place very special.

I will be forever grateful for the care they gave my dear mum.

Reply from Natalie Gray, Registered Manager at Highfield House Care Home

Thank you so much for sharing such a deeply moving and beautiful tribute to your mum and to our team at Highfield House. We are truly honoured that you entrusted us with her care during such an important and sensitive time in her life.

To know that you knew your mum was kept comfortable, cared...  

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Review from Hollie S (Friend of Resident) published on 26 January 2026 Submitted via Website
Overall Experience

We have moved our friend to highfield care home recently & we could not ask for better care. All of the staff have a high level of compassion and provide excellent patient care. A special mention to Natalie and Leslie who have made the transition so easy - they are amazing people who give their all to the home. Would thoroughly recommend Highfield's to anyone looking to find a home for their loved ones. I cannot fault anything at this lovely home.

Reply from Natalie Gray, Registered Manager at Highfield House Care Home

Thank you so much for taking the time to leave such a kind and thoughtful review. We're truly grateful for your lovely words and for trusting us with your friend's care.

Helping someone settle into a new home is incredibly important to us, and it means a great deal to know that the transition...  

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Review from Jan P (Wife of Resident) published on 3 September 2025 Submitted via Website
Overall Experience
Highfield is very welcoming to my husband and to me. Two particular members of staff always greet us warmly and spend time catching up before I leave my husband in their very capable hands.
He is always happy to go into Highfield and seems relaxed and calm when I go in to see him or bring him home.
The staff talk to us and each other and greet us by names. They are always ready to help or solve a problem.
We spent a very happy Open Day last week in the lovely garden with a fashion show presented by residents, stalls of home made goods, a barbecue and an Elvis impersonator.

It is a home with a warm welcome, a 'can do' attitude and a sense of humour!

Reply from Natalie Gray, Registered Manager at Highfield House Care Home

Thank you so much for your wonderful review! We absolutely adore having your husband with us and truly enjoy his fantastic company. We're so happy that he enjoys being with us and that you feel part of the family - that's exactly what we want. We're delighted you both enjoyed our summer event, and we can't wait to welcome you to our upcoming events very soon.

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Review from W A (Daughter of Resident) published on 7 August 2025 Submitted via Website
Overall Experience
I have been very pleased with the level of care for my Mum who lived here for four years, she passed away in May this year. My Step-father continues to receive good care here.
I feel the care and all the services with in the home have continued to improve since my parents first moved there four years ago. Now at a very high standard in comparison.
Certain members of staff have gone beyond the call of duty to improve the care of my parents.

I have found staff easy to approach and engage in any concerns for my parents. I am very happy to recommend this care home.

Reply from Natalie Gray, Registered Manager at Highfield House Care Home

Thankyou for such a beautiful review. We miss your mum terribly, and we are lucky to continue supporting your wonderful stepfather. We really appreciate the recommendation, and we take pride in the care and support we give to the people who live here.

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Review from T N (Daughter of Resident) published on 22 May 2025 Submitted via Website
Overall Experience

Our Dad arrived a few weeks ago and has settled in very well right from the first day. He enjoys the meals - especially the breakfasts, and is happy being looked after and helped every day. As a family we feel reassured that he is happy in this new environment and we now have peace of mind about him and that he has full supervision, help and support night and day. Yesterday it was a pleasure to see him join in and engage in some activities during the afternoon, All the staff are very friendly and helpful and the house and extensive gardens are lovely. We're very happy that Dad is in Highfield House.

Reply from Natalie Gray, Registered Manager at Highfield House Care Home

Thankyou so much for your kind words. We love his company and he seems to really engage with us all. We love that he has made some friends and this seems to have made a big difference to his happiness.

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Review from M T (Power of Attorney of Resident) published on 1 May 2025 Submitted via Postal Card
Overall Experience

All staff are very attentive and caring of the residents. The home has a positive energy which helps all the residents, it's a comfort to know that my uncle has the company of other residents and staff, there are a number of lovely rooms where the residents can socialise, as well as now it's warming up the lovely garden.

Reply from Natalie Gray, Registered Manager at Highfield House Care Home

Thankyou so much for such a beautiful review. We really strive to have a positive environment for everyone and its lovely that you recognize it. We absolutely treasure your uncle and he keeps us all entertained, and is a pleasure to spend time with. Thankyou so much and keep us updated if there is anything we can do for you both.

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Review from J T (Daughter of Resident) published on 16 April 2025 Submitted via Website
Overall Experience
My dad has lived at Highfield House for two and a half years. I have always found the staff to be amazing, so caring and kind, nothing is too much trouble. They look after my dad and all his quirky ways with kindness.
The management are brilliant and always keep me up to date with what's going on with my Dad, even the small things.
If I have any issues I just call and they go and check on dad or sort out the issue no matter how small.
I feel so lucky that we found this fabulous care home and would 100% recommend the care there to anyone.
Thanks for the continued care for my dad it's really appreciated.

The only reason I have put a 4 for food and drink is that dad loves big Yorkshire puddings and is not keen on the ones at Highfield, but the food is great.

Reply from Natalie Gray, Registered Manager at Highfield House Care Home

Thankyou so much for this lovely review. We absolutely adore your dad and he always brings us such joy and fun! As a home, we aim to ensure all family is kept up to date and included as you are the most important people in their life. The kitchen team are working hard on bringing up the bigger yorkies! Thankyou again for sharing your positive words.

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Review from J S (Relative of Resident) published on 1 April 2025 Submitted via Website
Overall Experience

Most of the staff are amazing they care for the residents as they would care for their own family they work super hard and nothing is too much trouble. The food is great and the residents want for nothing. Some teething problems but this is to be expected I guess and they were quickly corrected. Residents seem happy and they have a great selection of entertainment keeping everyone active and occupied. Super grateful for the carers.

Reply from Natalie Gray, Registered Manager at Highfield House Care Home

Thank you for your lovely review. We are extremely lucky with the wonderful staff we have, and they very much care for the people who live at Highfield House. We aim to provide a good service that everyone enjoys, so please keep feeding back from yourself and your loved one as we always want to...  

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Review from A B (Partner of Resident) published on 10 March 2025 Submitted via Postal Card
Overall Experience

The new manager has tightened up things, and it feels a lot more professional - her experience with dementia is a bonus as is visiting without the need for pre-booking - messaging by phone is swift and reassuring. Always a friendly welcoming atmosphere, clean, nicely decorated, no smells, and a lovely team of people in all departments. The few I didn't rate highly have left. It would be good to meet the night staff. All staff work long hours and it would be nice to feel they had a little more time to check on frailer residents with dementia - things such as warmth and general comfortability and tidy wardrobes and drawers etc. The tea trolley is always a welcome treat especially the homemade cakes!

Reply from Natalie Gray, Registered Manager at Highfield House Care Home

Thankyou so much for your lovely review. We always strive to give the best to the people that live in Highfield House and we expect nothing less than professionality and exceptional care. We have been working on recruitment, upgrading the environment, training and the menu so it is lovely to hear...  

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Review from M F (Daughter of Resident) published on 27 February 2025 Submitted via Postal Card
Overall Experience

My mum is thriving. She has come out of her shell, she has made friends, and has put on weight. She is also enjoying being alive and it's all thanks to you guys. All Really lovely place for her to live in.

Reply from Natalie Gray, Registered Manager at Highfield House Care Home

Thankyou so much for your lovely review. We are so happy your mum enjoys her time with us. Life in a care home is for living! We feel very passionately about that.

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Review from S W (Daughter of Resident) published on 20 February 2025 Submitted via Postal Card
Overall Experience
I have been continually impressed and reassured by the service and compassion offered by the staff at Highfield.
Mum has been supported and looked after well. She enjoys the food, activities and the facilities in her room.

Any questions I have had as a family member have been answered in full and quickly.

Reply from Natalie Gray, Registered Manager at Highfield House Care Home

Thank you so much for your amazing review. We absolutely adore you and your mum and feel so lucky to have you with us.

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Review from M M (Daughter of Resident) published on 19 February 2025 Submitted via Postal Card
Overall Experience

Initially, the home has well-kept gardens, frontage and interior. The management are very good, and try to accommodate your requests and new residents. Staff are friendly and hard working. The interior is bright and importantly clean. Each room has ensuite facilities. The home is warm, but not overheated, which is ideal. There are communal, clean areas for residents and visitors, a courtyard, and well maintained rear garden. I would think Highfields would be one of the best residential homes in the region, overall very good.

Reply from Natalie Gray, Registered Manager at Highfield House Care Home

Thank you for your kind words. We are very lucky to have such wonderful facilities and staff available to the people who live at Highfield House. We appreciate your lovely review.

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Review from S M (Daughter of Resident) published on 30 January 2024 Submitted via Postal Card
Overall Experience

The management are always very approachable. The carers are always very kind and considerate.

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Review from Mary M (Daughter of Resident) published on 4 December 2023 Submitted via Postal Card
Overall Experience

The care, kindness and attention to detail in every aspect given from all the staff at Highfield to my mother was outstanding. All staff were all loving, and helpful. Nothing was ever too much to ask of them. They truly are an amazing team.

Reply from Garry Gardiner, Commercial Director at Highfield House Care Home

Thank you for taking the time to complete a review for us. It means so much to us that you rate our home outstanding in all areas. As you have quoted we really do have an amazing team.

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Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 06 August 2022
Overall
Good
  • CaringGood
  • EffectiveGood
  • ResponsiveGood
  • SafeGood
  • Well-ledRequires improvement
Care Quality Commission is responsible for the registration and inspection of social care services in England.View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

News (0) & Events (0)

News

There are no news items for Highfield House Care Home.

Upcoming Events

There are no upcoming events for Highfield House Care Home.

Awards / Recognitions (4)

Accreditations

There are no accreditations posted yet for Highfield House Care Home.

Meet the Team (1)

Natalie Gray
Natalie GrayJob Title:General ManagerJoined: 2024

I have 10 years’ experience managing registered services with people who live with Dementia and who are differently abled. I am passionate about person-centred care with positive support and the ways in which we can enrich and empower people we support in everyday life. Working at Highfield House is a privilege, and I feel blessed to be part of an exceptional team that also shares this passion.

Frequently Asked Questions about Highfield House Care Home

What types of Care is Highfield House Care Home registered for?

Older Person Care, Dementia, Learning Disability / Autism, Mental Health Condition, Physical Disability, Visual / Hearing Impairment, Eating Disorders are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Highfield House Care Home have?

There are 34 Single Rooms and 1 Couples/Companion Room.

What are the Facilities & Services at Highfield House Care Home?

Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Lift, Stairlift, Wheelchair Access, Gardens, Bar/Café, Phone Point in own room, Television point in own room, Residents Internet Access are some of the Facilities & Services.

How far is Highfield House Care Home to the centre of Halesworth?

0.3 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Highfield House Care Home to verify any information. View our terms and conditions. Highfield House Care Home has an Enhanced Service -more info.