Highfield offers short or long-term residential care solutions for a wide range of differing needs. Care plans are adapted to suit individual requirements and include care for Parkinson’s, palliative and convalescence care as well as care for the young physically disabled.
The interior of this converted Georgian property has a great deal of character, with two spacious lounges and airy dining rooms to relax and socialise in. Bedrooms have soft furnishings and there are peaceful countryside surroundings.
A nutritious food menu is put together using fresh local produce, with residents having their personal taste and diet assessed on arrival.
A wide range of activities and interests are made available to occupants, such as arts and crafts, gardening, quiz evenings, and movement to music. Regular outings and trips to places of local interest may also be enjoyed.
Group: HC-One
Person in charge: Carole Wilson-Godber (Home Manager)
Local Authority / Social Services: Suffolk County Council (click for contact details)
Type of Service: Care Home only (Residential Care) – Privately Owned , Registered for a maximum of 40 Service Users
Registered Care Categories*: Dementia • Old Age • Physical Disability
Specialist Care Categories: Alzheimer's • Parkinson's Disease
Admission Information: Ages 65+.
Single Rooms: 40
Rooms with ensuite WC: 40
Facilities & Services: Palliative Care • Respite Care • Convalescent Care • Physiotherapy • Own Furniture if required • Close to Local shops • Near Public Transport • Lift • Stairlift • Wheelchair access • Gardens for residents • Phone Point in own room/Mobile • Television point in own room
Latest Care Quality Commission* Report on Highfield Care Home: click here
* Care Quality Commission is responsible for the registration and inspection of social care services in England.
The Review Score of 9.6 (maximum of 10) for Highfield Care Home is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.8 out of 5 from 7 Reviews over all time. This Average Rating is also the rating value for Highfield Care Home in Google's Search Results - more info
b) The score for the number of positive Reviews is 4.8 out of 5 from 6 positive Reviews in the last 12 months.
a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.
The Average Rating of 4.845 for Highfield Care Home is calculated as follows: ( (71 Excellents x 5) + (13 Goods x 4) ) ÷ 84 Ratings = 4.845
b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'
The 5 points available are broken down as follows:
4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.
1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.
If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.
The 4.75 Points relating to the number of positive Reviews for Highfield Care Home is based on 6 positive Reviews in the last 12 months and is calculated as follows:
3 + 0.25 + 0.25 + 0.25 + 0.25 = 4
Target of 8 positive Reviews (40 registered maximum number of service users ÷ 5). 6 Reviews ÷ 8 Target = 0.750
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
Highfield Care Home has a Review Score of 9.6 (9.595) from 7 Reviews
Review submitted from a Postal Card by Scott D (Son of Resident) on Tuesday 10 April 2018. Relates to March 2018.
Following my father's death at Highfield, I would like to express my sincere thanks to all of the staff who cared for him over his 13-year stay. He loved being at Highfield and the staff were amazing right up to (and after) his passing. Thank you.
How likely would you be to recommend Highfield Care Home? Extremely Likely
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Review submitted from a Postal Card by K S (Daughter of Resident) on Tuesday 20 March 2018. Relates to February 2018.
My father was a resident in Highfields for only 2 months but the care he received was brilliant. He always looked clean and cared for. They made his last Christmas very enjoyable. The care he received in his last few days was second to none and they treated him with such dignity. The staff also looked after us (the family) making sure we were kept up to date with dads condition and supplying numerous hot drinks on the long nights we were there. Well done and thank you.
How likely would you be to recommend Highfield Care Home? Extremely Likely
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Review submitted from a Postal Card by R H (Son of Resident) on Friday 2 March 2018. Relates to February 2018.
All the staff were very good and kind to my mum. The food and service was very good. They looked after her very well till the end of the life of my mum.
How likely would you be to recommend Highfield Care Home? Extremely Likely
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Review submitted from a Postal Card by John J (Brother of Resident) on Tuesday 16 January 2018. Relates to December 2017.
Everybody is most helpful and caring. Lovely atmosphere at all times.
Activities good, as nobody is sitting in one room all the while.
Food very good, can't praise staff enough.
How likely would you be to recommend Highfield Care Home? Extremely Likely
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Review submitted from a Postal Card by Anne A (Daughter of Resident) on Monday 18 December 2017. Relates to December 2017.
The level of care and dedication that my dad received whilst in Highfield was excellent. Very kind carers all of whom cared for my dad with dignity and thought.
After my dad died the carers were there to comfort us and support us. I would certainly recommend this care home to everybody. Thank you for the love and care that was shown to my dad.
How likely would you be to recommend Highfield Care Home? Extremely Likely
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Review submitted from a Postal Card by Christine P (Friend of Resident) on Friday 10 November 2017. Relates to October 2017.
We were impressed from first coming through the front door, a very welcoming bright and fresh entrance hall, tables in the dining room were very well laid out like a good class restaurant. We walked by the kitchen which also looked immaculate.
Our friend's room was clean and pleasant with an outlook on to the patio and garden. Very light and airy. The staff we met were very friendly and cheerful. Our friend's meal arrived just as we were about to leave. It smelt and looked delicious.
We were pleasantly surprised by the overall good quality of this care home.
How likely would you be to recommend Highfield Care Home? Extremely Likely
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Jayne Duck, Customer services administrator at Highfield Care Home responded to this review on 10 Nov 2017:
Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager.
Review submitted from a Website Submission by Janis S (Daughter of Resident) on Thursday 18 February 2016. Relates to February 2016.
As a frequent visitor (usually 3-4 times weekly) to Highfield, I have seen consistently excellent standards of warmth and empathy - i.e. real caring. Since my mother entered the home in May 2015, the staff have gone out of their way to engage with her, listen to her, and address her needs and wants. Even late at night, on the occasion I returned my mother to Highfield from hospital, we were welcomed with the sort of warmth and cheerfulness you would expect from a family. There appears to be a slow rate of staff turnover. This is very important for my mother, who is rather shy with new people. It also suggests good levels of job satisfaction. Many of the core qualities of Highfield will not lead to boxes being ticked during CQC inspections. But to my mind, they are far more important than the processes and protocols that determine the CQC rating. I would certainly recommend Highfield to anyone looking for a care home for their loved one.
How likely would you be to recommend Highfield Care Home? Extremely Likely
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There are currently no Care Home Idol entrants who have performed at Highfield Care Home