All the staff were very good and kind to my mumR H(Son of Resident/Service User)
We were impressed from first coming through the front doorChristine P(Friend of Resident/Service User)
All the staff were very good and kind to my mumR H(Son of Resident/Service User)
We were impressed from first coming through the front doorChristine P(Friend of Resident/Service User)
Highfield House offers short or long-term residential care solutions for a wide range of differing needs. Care plans are adapted to suit individual requirements and include care for Parkinson’s, palliative and convalescence care as well as care for the young physically disabled.
The interior of this converted Georgian property has a great deal of character, with two spacious lounges and airy dining rooms to relax and socialise in. Bedrooms have soft...
Highfield House offers short or long-term residential care solutions for a wide range of differing needs. Care plans are adapted to suit individual requirements and include care for Parkinson’s, palliative and convalescence care as well as care for the young physically disabled.
The interior of this converted Georgian property has a great deal of character, with two spacious lounges and airy dining rooms to relax and socialise in. Bedrooms have soft furnishings and there are peaceful countryside surroundings.
A nutritious food menu is put together using fresh local produce, with residents having their personal taste and diet assessed on arrival.
A wide range of activities and interests are made available to occupants, such as arts and crafts, gardening, quiz evenings, and movement to music. Regular outings and trips to places of local interest may also be enjoyed.
Our fees are calculated following a pre assessment of care needs required and the room selected.
The price(s) shown are provided by the care home. Contact Highfield House Care Home for full pricing details and T&Cs.
Contact Highfield House Care Home to confirm what's included and get a personalised quote:
Highfield House Care Home has a Review Score of 9.7 (9.692) out of 10, based on 21 reviews in the last 2 years.
Over all time Highfield House Care Home has 73 reviews.
The staff at Highfield Looked after my husband extremely well before he passed away so I came here to live permanently.
The staff at Highfield Looked after my husband extremely well before he passed away so I came here to live permanently.
Thank you for such lovely words. It means so much to us that, after caring for your husband, you chose Highfield House to be your home too.
We feel so lucky to have you here, and it truly feels as though you have always been part of our family. We absolutely adore having you with us.
Mum has regained her self since she's been at Highfields. She is being looked after very well, fed very and really improved generally in every way. Joining in with the regular activities. The home is very warming and extremely clean.
Mum has regained her self since she's been at Highfields. She is being looked after very well, fed very and really improved generally in every way. Joining in with the regular activities. The home is very warming and extremely clean.
It is wonderful to hear how much she has improved and, most importantly, that she is joining in and enjoying life with us.
Thank you for putting your trust in our team.
Right from the start i was impressed by the high level of communication re her care needs and suggestions to...
Right from the start i was impressed by the high level of communication re her care needs and suggestions to maximise her comfort and wellbeing. All staff very polite and professional, and responsive to any changes in her physical care needs. I feel very reassured that she is well supported and cared for post our visits.
Thank you for such wonderful feedback. Knowing that you are able to leave after a visit feeling reassured that your great aunt is safe, supported and well cared for means so much to us. She is wonderful!
We are very pleased that she choose to make her permanent home with us. Our team works hard...
Thank you for such wonderful feedback. Knowing that you are able to leave after a visit feeling reassured that your great aunt is safe, supported and well cared for means so much to us. She is wonderful!
We are very pleased that she choose to make her permanent home with us. Our team works hard to respond to people's changing needs and to make Highfield House feel like home, so your kind words will mean a great deal to everyone.
My mum went to Highfield House for 2 weeks respite care. All I can say is it's a wonderful place. The process began with a visit from the deputy manager to meet mum and discuss her needs. She was kind, helpful and offered lots of advice. On my visit before mum went I was welcomed by all staff and...
During the 2 weeks she was at Highfield House she had a range of opportunities, even going on a trip to Southwold! Management were quick to answer my emails when I checked how mum was and were reassuring to me. When I collected mum at the end of the 2 weeks, she was happy, hugged everyone. The staff were exceptionally kind to my mum and demonstrated a good understanding of her needs, likes and dislikes. I highly recommend Highfield House.
Thank you so much for your lovely review and kind words. We absolutely loved having your mum stay with us and it was a pleasure to get to know her. She quickly became part of the Highfield House family, and we all enjoyed spending time with her- especially on the beach trip!
It is wonderful to...
Thank you so much for your lovely review and kind words. We absolutely loved having your mum stay with us and it was a pleasure to get to know her. She quickly became part of the Highfield House family, and we all enjoyed spending time with her- especially on the beach trip!
It is wonderful to hear that both you and your mum felt welcomed, supported, and reassured throughout her stay. Our team works hard to provide a warm, caring environment, so your feedback means a great deal to us.
Thank you for placing your trust in us. We hope to welcome your mum back again in the future and look forward to seeing you both soon.
This shows in all that happens behind the front door of Highfield. And, in an era where so much emphasis in placed upon financial gain and profit, it is comforting to know...
Every genuine encouragement should be given to Highfield House.
We are truly touched by your comments. Our team is dedicated to providing the highest standard of care, support, and companionship to our residents, and it is incredibly rewarding to know that...
Thank you for your wonderful review and for taking the time to share your experience of Highfield House.Thank you once again for your kind words and encouragement. Feedback such as yours means a great deal to the whole team and motivates us to continue striving for excellence every day.
I had a lovely room and am looked after very well indeed. Nothing is too much trouble for the staff, and communication between them is excellent - changes are passed on and all runs smoothly. The food is very, very good. I am vegetarian and am offered choices every day. I have only been here for a...
I had a lovely room and am looked after very well indeed. Nothing is too much trouble for the staff, and communication between them is excellent - changes are passed on and all runs smoothly. The food is very, very good. I am vegetarian and am offered choices every day. I have only been here for a few weeks, but the staff are friendly, kind and helpful. They all 'pass the time of day' and always ask if thre is anything I need - but they also understand and respect that I like to be quiet most of the time. This is a very big change to my life but, if I can't be at home, I feel lucky to be here.
We feel incredibly fortunate that you chose Highfield House, and it means so much to us to hear that you are happy here. Moving into a care home is a significant life change, and we are delighted that we have been able to help make that transition a positive...
Thank you for your kind words, John.We are delighted to have you as part of the Highfield House family and look forward to supporting you for many happy years to come.
Focus is on the well being of the resident, making sure they are happy and settled. Nice family environment. Would highly...
Focus is on the well being of the resident, making sure they are happy and settled. Nice family environment. Would highly recommend!
Thank you so much for your kind and thoughtful feedback Joe. We're delighted to hear that you found our home welcoming and friendly, and that the level of care, communication, and activities met your expectations.
Our team works hard to create a happy, supportive environment where people feel...
Thank you so much for your kind and thoughtful feedback Joe. We're delighted to hear that you found our home welcoming and friendly, and that the level of care, communication, and activities met your expectations.
Our team works hard to create a happy, supportive environment where people feel settled, involved, and truly at home, so it means a great deal to know this has been your experience. Your recommendation is very much appreciated and will be shared with the whole team.
Thank you again for taking the time to leave such a lovely review.
Living so far away is always a worry but I couldn't wish for better care of my Mum. Recently having to be seen by paramedics, and checked over in A&E, the staff at Highfield kept me constantly updated with phone calls. Mum also has some complicated dietary issues and Highfield do their best to meet...
Living so far away is always a worry but I couldn't wish for better care of my Mum. Recently having to be seen by paramedics, and checked over in A&E, the staff at Highfield kept me constantly updated with phone calls. Mum also has some complicated dietary issues and Highfield do their best to meet her needs. The home is always spotlessly clean and they arrange a variety of activities for residents. Overall, Mum is very well looked after. Thank you Highfield House.
Thank you so much for your lovely review Caron. We know how hard it can be to be far away from a loved one, so it really means a lot to hear that our communication and support have helped to give you peace of mind.
We're so pleased we were able to keep you closely updated during your mum's...
Thank you so much for your lovely review Caron. We know how hard it can be to be far away from a loved one, so it really means a lot to hear that our communication and support have helped to give you peace of mind.
We're so pleased we were able to keep you closely updated during your mum's recent visit to A&E, and that you feel reassured about the care and attention she receives with us, including support around her dietary needs. We always do our very best to encourage the most suitable diet for her, while making sure she can still enjoy her meals. Your kind words about the cleanliness of the home and the range of activities we offer are truly appreciated by the whole team.
It is a real privilege to care for your mum, and we're so happy you chose us to care for her. We are glad you know that she is happy, comfortable, and well looked after. Thank you again for placing your trust in Highfield House and for taking the time to share such kind feedback.
The...
Thank you to everyone for the care and kindness shown
Thank you so much for taking the time to leave such a wonderful review. We're delighted to hear how happy you are with the decision to move your friend to Highfield House!
It means a great deal to us that you've noticed the effort our staff make to get to know each resident as an individual and...
Thank you so much for taking the time to leave such a wonderful review. We're delighted to hear how happy you are with the decision to move your friend to Highfield House!
It means a great deal to us that you've noticed the effort our staff make to get to know each resident as an individual and adapt care to suit their needs. Creating a friendly, welcoming environment where everyone feels acknowledged and at home is something we're very proud of. We absolutely adore him.
Your kind comments about the activities, quiet spaces, cleanliness, and food will be shared with the whole team, who work incredibly hard to make Highfield House a comfortable and supportive place for everyone. Knowing that it truly feels like a home environment is the highest compliment we could receive.
Thank you again for your recommendation and for your lovely words of appreciation. They mean so much to us all.
She was...
I will be forever grateful for the care they gave my dear mum.
Thank you so much for sharing such a deeply moving and beautiful tribute to your mum and to our team at Highfield House. We are truly honoured that you entrusted us with her care during such an important and sensitive time in her life.
To know that you knew your mum was kept comfortable, cared...
Thank you so much for sharing such a deeply moving and beautiful tribute to your mum and to our team at Highfield House. We are truly honoured that you entrusted us with her care during such an important and sensitive time in her life.
To know that you knew your mum was kept comfortable, cared for with dignity, and surrounded by compassion means everything to us. End-of-life care is something we hold very close to our hearts, and your words truly reflect the values and dedication of our staff and management team.
Your kindness towards our team, especially during such a difficult and emotional time, is deeply appreciated. Supporting families as well as residents is a vital part of what we do, and it means so much to know that you felt cared for and supported too.
We will always remember your mum, and we are incredibly grateful that we were able to be part of her journey. Thank you for your trust, your gratitude, and your beautiful words.
We have moved our friend to highfield care home recently & we could not ask for better care. All of the staff have a high level of compassion and provide excellent patient care. A special mention to Natalie and Leslie who have made the transition so easy - they are amazing people who give their all...
We have moved our friend to highfield care home recently & we could not ask for better care. All of the staff have a high level of compassion and provide excellent patient care. A special mention to Natalie and Leslie who have made the transition so easy - they are amazing people who give their all to the home. Would thoroughly recommend Highfield's to anyone looking to find a home for their loved ones. I cannot fault anything at this lovely home.
Thank you so much for taking the time to leave such a kind and thoughtful review. We're truly grateful for your lovely words and for trusting us with your friend's care.
Helping someone settle into a new home is incredibly important to us, and it means a great deal to know that the transition...
Thank you so much for taking the time to leave such a kind and thoughtful review. We're truly grateful for your lovely words and for trusting us with your friend's care.
Helping someone settle into a new home is incredibly important to us, and it means a great deal to know that the transition was a positive and reassuring experience for you. Your recognition of the compassion and dedication shown by our team will be shared with all the staff, who work very hard to provide the best possible care every day.
It was a pleasure to support you all during this time, and your recommendation means more to us than you know. Thank you again for your trust and kindness.
He is always happy to go into Highfield and seems relaxed and calm when I go in to see him or bring him...
It is a home with a warm welcome, a 'can do' attitude and a sense of humour!
Thank you so much for your wonderful review! We absolutely adore having your husband with us and truly enjoy his fantastic company. We're so happy that he enjoys being with us and that you feel part of the family - that's exactly what we want. We're delighted you both enjoyed our summer event, and we can't wait to welcome you to our upcoming events very soon.
I feel the care and all the services with in the home have continued to improve since my parents first moved there four...
I have found staff easy to approach and engage in any concerns for my parents. I am very happy to recommend this care home.
Thankyou for such a beautiful review. We miss your mum terribly, and we are lucky to continue supporting your wonderful stepfather. We really appreciate the recommendation, and we take pride in the care and support we give to the people who live here.
Our Dad arrived a few weeks ago and has settled in very well right from the first day. He enjoys the meals - especially the breakfasts, and is happy being looked after and helped every day. As a family we feel reassured that he is happy in this new environment and we now have peace of mind about...
Our Dad arrived a few weeks ago and has settled in very well right from the first day. He enjoys the meals - especially the breakfasts, and is happy being looked after and helped every day. As a family we feel reassured that he is happy in this new environment and we now have peace of mind about him and that he has full supervision, help and support night and day. Yesterday it was a pleasure to see him join in and engage in some activities during the afternoon, All the staff are very friendly and helpful and the house and extensive gardens are lovely. We're very happy that Dad is in Highfield House.
Thankyou so much for your kind words. We love his company and he seems to really engage with us all. We love that he has made some friends and this seems to have made a big difference to his happiness.
All staff are very attentive and caring of the residents. The home has a positive energy which helps all the residents, it's a comfort to know that my uncle has the company of other residents and staff, there are a number of lovely rooms where the residents can socialise, as well as now it's...
All staff are very attentive and caring of the residents. The home has a positive energy which helps all the residents, it's a comfort to know that my uncle has the company of other residents and staff, there are a number of lovely rooms where the residents can socialise, as well as now it's warming up the lovely garden.
Thankyou so much for such a beautiful review. We really strive to have a positive environment for everyone and its lovely that you recognize it. We absolutely treasure your uncle and he keeps us all entertained, and is a pleasure to spend time with. Thankyou so much and keep us updated if there is anything we can do for you both.
The management are brilliant and always keep me up to date with what's going on...
The only reason I have put a 4 for food and drink is that dad loves big Yorkshire puddings and is not keen on the ones at Highfield, but the food is great.
Thankyou so much for this lovely review. We absolutely adore your dad and he always brings us such joy and fun! As a home, we aim to ensure all family is kept up to date and included as you are the most important people in their life. The kitchen team are working hard on bringing up the bigger yorkies! Thankyou again for sharing your positive words.
Most of the staff are amazing they care for the residents as they would care for their own family they work super hard and nothing is too much trouble. The food is great and the residents want for nothing. Some teething problems but this is to be expected I guess and they were quickly corrected....
Most of the staff are amazing they care for the residents as they would care for their own family they work super hard and nothing is too much trouble. The food is great and the residents want for nothing. Some teething problems but this is to be expected I guess and they were quickly corrected. Residents seem happy and they have a great selection of entertainment keeping everyone active and occupied. Super grateful for the carers.
Thank you for your lovely review. We are extremely lucky with the wonderful staff we have, and they very much care for the people who live at Highfield House. We aim to provide a good service that everyone enjoys, so please keep feeding back from yourself and your loved one as we always want to...
Thank you for your lovely review. We are extremely lucky with the wonderful staff we have, and they very much care for the people who live at Highfield House. We aim to provide a good service that everyone enjoys, so please keep feeding back from yourself and your loved one as we always want to improve. I am glad to hear that teething issues have been sorted promptly, as this is important to us, as well as good communication.
The new manager has tightened up things, and it feels a lot more professional - her experience with dementia is a bonus as is visiting without the need for pre-booking - messaging by phone is swift and reassuring. Always a friendly welcoming atmosphere, clean, nicely decorated, no smells, and a...
The new manager has tightened up things, and it feels a lot more professional - her experience with dementia is a bonus as is visiting without the need for pre-booking - messaging by phone is swift and reassuring. Always a friendly welcoming atmosphere, clean, nicely decorated, no smells, and a lovely team of people in all departments. The few I didn't rate highly have left. It would be good to meet the night staff. All staff work long hours and it would be nice to feel they had a little more time to check on frailer residents with dementia - things such as warmth and general comfortability and tidy wardrobes and drawers etc. The tea trolley is always a welcome treat especially the homemade cakes!
Thankyou so much for your lovely review. We always strive to give the best to the people that live in Highfield House and we expect nothing less than professionality and exceptional care. We have been working on recruitment, upgrading the environment, training and the menu so it is lovely to hear...
Thankyou so much for your lovely review. We always strive to give the best to the people that live in Highfield House and we expect nothing less than professionality and exceptional care. We have been working on recruitment, upgrading the environment, training and the menu so it is lovely to hear that this is appreciated.We are working on continuing to upgrade the environment and experience of the people that live here as this is what we are passionate about. If there is anything we can do to improve, please come and see us. We are always here for feedback and reviews.
My mum is thriving. She has come out of her shell, she has made friends, and has put on weight. She is also enjoying being alive and it's all thanks to you guys. All Really lovely place for her to live in.
My mum is thriving. She has come out of her shell, she has made friends, and has put on weight. She is also enjoying being alive and it's all thanks to you guys. All Really lovely place for her to live in.
Thankyou so much for your lovely review. We are so happy your mum enjoys her time with us. Life in a care home is for living! We feel very passionately about that.
Any questions I have had as a family member have been answered in full and...
Any questions I have had as a family member have been answered in full and quickly.
Thank you so much for your amazing review. We absolutely adore you and your mum and feel so lucky to have you with us.
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
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I have 10 years’ experience managing registered services with people who live with Dementia and who are differently abled. I am passionate about...
I have 10 years’ experience managing registered services with people who live with Dementia and who are differently abled. I am passionate about person-centred care with positive support and the ways in which we can enrich and empower people we support in everyday life. Working at Highfield House is a privilege, and I feel blessed to be part of an exceptional team that also shares this passion.
Older Person Care, Dementia, Learning Disability / Autism, Mental Health Condition, Physical Disability, Visual / Hearing Impairment, Eating Disorders are the registered (by the Care Quality Commission) categories of Care.
There are 34 Single Rooms and 1 Couples/Companion Room.
Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Lift, Stairlift, Wheelchair Access, Gardens, Bar/Café, Phone Point in own room, Television point in own room, Residents Internet Access are some of the Facilities & Services.
0.3 mile(s) as the crow flies, distance by road may be significantly further.
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