
All the staff were very good and kind to my mumR H(Son of Resident/Service User)

We were impressed from first coming through the front doorChristine P(Friend of Resident/Service User)


All the staff were very good and kind to my mumR H(Son of Resident/Service User)

We were impressed from first coming through the front doorChristine P(Friend of Resident/Service User)


Highfield House offers short or long-term residential care solutions for a wide range of differing needs. Care plans are adapted to suit individual requirements and include care for Parkinson’s, palliative and convalescence care as well as care for the young physically disabled.
The interior of this converted Georgian property has a great deal of character, with two spacious lounges and airy dining rooms to relax and socialise in. Bedrooms have soft...
Care Provided by Highfield House Care Home
Primary Care Categories
- Older Person Care
- Dementia
- Learning Disability / Autism
- Mental Health Condition
- Physical Disability
- Visual / Hearing Impairment
- Eating Disorders
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Dementia Residential Care
- For a maximum of 40 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
- Palliative / End of Life Care
- COPD/Pulmonary Disease
- Convalescent Care
Facilities
- Own Furniture if required
- Pet Friendly (or by arrangement)
- Smoking not permitted
- Close to Local shops
- Near Public Transport
- Lift
- Stairlift
- Wheelchair Access
- Gardens
- Bar/Café
- Phone Point in own room
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
Our fees are calculated following a pre assessment of care needs required and the room selected.
The price(s) shown are provided by the care home. Contact Highfield House Care Home for full pricing details and T&Cs.
Contact Highfield House Care Home to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Good to Know
Group / Owner
- Castlemeadow Care Group
- Private Owned
Person in charge
- Natalie Gray (General Manager)
Local Authority / Social Services
Admission Information
- Mixed (no single-gender units)
- Ages 65+
Care Home Design/Build
- Purpose Built: No
- Last Refurbishment: 2006
- Number of floors: 3
Room Information
- Single Rooms (34)
- Couples/Companion Rooms (1)
- Single Rooms with ensuite Wet Room (13)
Parking
- Limited parking
Highfield House Care Home Reviews (70)
Highfield House Care Home has a Review Score of 9.6 (9.593) out of 10, based on 18 reviews in the last 2 years.
Over all time Highfield House Care Home has 70 reviews.
During the 2 weeks she was at Highfield House she had a range of opportunities, even going on a trip to Southwold! Management were quick to answer my emails when I checked how mum was and were reassuring to me. When I collected mum at the end of the 2 weeks, she was happy, hugged everyone. The staff were exceptionally kind to my mum and demonstrated a good understanding of her needs, likes and dislikes. I highly recommend Highfield House.
Thank you so much for your lovely review and kind words. We absolutely loved having your mum stay with us and it was a pleasure to get to know her. She quickly became part of the Highfield House family, and we all enjoyed spending time with her- especially on the beach trip!
It is wonderful to...
This shows in all that happens behind the front door of Highfield. And, in an era where so much emphasis in placed upon financial gain and profit, it is comforting to know that there are still those - engaged in the caring profession that, whilst recognising the expense - of such a system as ours, they are still able to provide care, nourishment, safety and security, alongside engaging surroundings and entertainment.
Every genuine encouragement should be given to Highfield House.
We are truly touched by your comments. Our team is dedicated to providing the highest standard of care, support, and companionship to our residents, and it is incredibly rewarding to know that...
I had a lovely room and am looked after very well indeed. Nothing is too much trouble for the staff, and communication between them is excellent - changes are passed on and all runs smoothly. The food is very, very good. I am vegetarian and am offered choices every day. I have only been here for a few weeks, but the staff are friendly, kind and helpful. They all 'pass the time of day' and always ask if thre is anything I need - but they also understand and respect that I like to be quiet most of the time. This is a very big change to my life but, if I can't be at home, I feel lucky to be here.
We feel incredibly fortunate that you chose Highfield House, and it means so much to us to hear that you are happy here. Moving into a care home is a significant life change, and we are delighted that we have been able to help make that transition a positive...
Focus is on the well being of the resident, making sure they are happy and settled. Nice family environment. Would highly recommend!
Thank you so much for your kind and thoughtful feedback Joe. We're delighted to hear that you found our home welcoming and friendly, and that the level of care, communication, and activities met your expectations.
Our team works hard to create a happy, supportive environment where people feel...
Living so far away is always a worry but I couldn't wish for better care of my Mum. Recently having to be seen by paramedics, and checked over in A&E, the staff at Highfield kept me constantly updated with phone calls. Mum also has some complicated dietary issues and Highfield do their best to meet her needs. The home is always spotlessly clean and they arrange a variety of activities for residents. Overall, Mum is very well looked after. Thank you Highfield House.
Thank you so much for your lovely review Caron. We know how hard it can be to be far away from a loved one, so it really means a lot to hear that our communication and support have helped to give you peace of mind.
We're so pleased we were able to keep you closely updated during your mum's...
The staff take time to get to know their residents and adapt the care depending on their needs.
The staff always have time to stop and chat to everyone always saying hello to everyone during their working day.
The management and staff are kind, attentive and nothing is too much trouble.
There is always entertainment and activities on for those who choose to join in and quiet spaces for those not so keen.
The home home is kept to a very high level of cleanliness and the food options are very good, always seems to be something for everyone.
I cannot recommend this home enough to anyone looking for somewhere to move to or to move a relative into. Nothing is too much trouble and it feels like a real home environment for everybody.
Thank you to everyone for the care and kindness shown
Thank you so much for taking the time to leave such a wonderful review. We're delighted to hear how happy you are with the decision to move your friend to Highfield House!
It means a great deal to us that you've noticed the effort our staff make to get to know each resident as an individual and...
At the end of her life the compassion shown to her was both heart warming and admirable.
She was kept comfortable and given a truly dignified end to a long life.
Throughout her time at Highfield House I found responses to any questions or concerns I had immediate and effective.
I felt from my first visit that my mum was very safe here which afforded me great comfort.
The kindness and support shown to myself when my mum was in the last few hours of her life was truly remarkable and I shall never forget the good hearts and kind words of the staff.
Hard working conscientious kind management and staff make this place very special.
I will be forever grateful for the care they gave my dear mum.
Thank you so much for sharing such a deeply moving and beautiful tribute to your mum and to our team at Highfield House. We are truly honoured that you entrusted us with her care during such an important and sensitive time in her life.
To know that you knew your mum was kept comfortable, cared...
We have moved our friend to highfield care home recently & we could not ask for better care. All of the staff have a high level of compassion and provide excellent patient care. A special mention to Natalie and Leslie who have made the transition so easy - they are amazing people who give their all to the home. Would thoroughly recommend Highfield's to anyone looking to find a home for their loved ones. I cannot fault anything at this lovely home.
Thank you so much for taking the time to leave such a kind and thoughtful review. We're truly grateful for your lovely words and for trusting us with your friend's care.
Helping someone settle into a new home is incredibly important to us, and it means a great deal to know that the transition...
He is always happy to go into Highfield and seems relaxed and calm when I go in to see him or bring him home.
The staff talk to us and each other and greet us by names. They are always ready to help or solve a problem.
We spent a very happy Open Day last week in the lovely garden with a fashion show presented by residents, stalls of home made goods, a barbecue and an Elvis impersonator.
It is a home with a warm welcome, a 'can do' attitude and a sense of humour!
Thank you so much for your wonderful review! We absolutely adore having your husband with us and truly enjoy his fantastic company. We're so happy that he enjoys being with us and that you feel part of the family - that's exactly what we want. We're delighted you both enjoyed our summer event, and we can't wait to welcome you to our upcoming events very soon.
I feel the care and all the services with in the home have continued to improve since my parents first moved there four years ago. Now at a very high standard in comparison.
Certain members of staff have gone beyond the call of duty to improve the care of my parents.
I have found staff easy to approach and engage in any concerns for my parents. I am very happy to recommend this care home.
Thankyou for such a beautiful review. We miss your mum terribly, and we are lucky to continue supporting your wonderful stepfather. We really appreciate the recommendation, and we take pride in the care and support we give to the people who live here.
Our Dad arrived a few weeks ago and has settled in very well right from the first day. He enjoys the meals - especially the breakfasts, and is happy being looked after and helped every day. As a family we feel reassured that he is happy in this new environment and we now have peace of mind about him and that he has full supervision, help and support night and day. Yesterday it was a pleasure to see him join in and engage in some activities during the afternoon, All the staff are very friendly and helpful and the house and extensive gardens are lovely. We're very happy that Dad is in Highfield House.
Thankyou so much for your kind words. We love his company and he seems to really engage with us all. We love that he has made some friends and this seems to have made a big difference to his happiness.
All staff are very attentive and caring of the residents. The home has a positive energy which helps all the residents, it's a comfort to know that my uncle has the company of other residents and staff, there are a number of lovely rooms where the residents can socialise, as well as now it's warming up the lovely garden.
Thankyou so much for such a beautiful review. We really strive to have a positive environment for everyone and its lovely that you recognize it. We absolutely treasure your uncle and he keeps us all entertained, and is a pleasure to spend time with. Thankyou so much and keep us updated if there is anything we can do for you both.
The management are brilliant and always keep me up to date with what's going on with my Dad, even the small things.
If I have any issues I just call and they go and check on dad or sort out the issue no matter how small.
I feel so lucky that we found this fabulous care home and would 100% recommend the care there to anyone.
Thanks for the continued care for my dad it's really appreciated.
The only reason I have put a 4 for food and drink is that dad loves big Yorkshire puddings and is not keen on the ones at Highfield, but the food is great.
Thankyou so much for this lovely review. We absolutely adore your dad and he always brings us such joy and fun! As a home, we aim to ensure all family is kept up to date and included as you are the most important people in their life. The kitchen team are working hard on bringing up the bigger yorkies! Thankyou again for sharing your positive words.
Most of the staff are amazing they care for the residents as they would care for their own family they work super hard and nothing is too much trouble. The food is great and the residents want for nothing. Some teething problems but this is to be expected I guess and they were quickly corrected. Residents seem happy and they have a great selection of entertainment keeping everyone active and occupied. Super grateful for the carers.
Thank you for your lovely review. We are extremely lucky with the wonderful staff we have, and they very much care for the people who live at Highfield House. We aim to provide a good service that everyone enjoys, so please keep feeding back from yourself and your loved one as we always want to...
The new manager has tightened up things, and it feels a lot more professional - her experience with dementia is a bonus as is visiting without the need for pre-booking - messaging by phone is swift and reassuring. Always a friendly welcoming atmosphere, clean, nicely decorated, no smells, and a lovely team of people in all departments. The few I didn't rate highly have left. It would be good to meet the night staff. All staff work long hours and it would be nice to feel they had a little more time to check on frailer residents with dementia - things such as warmth and general comfortability and tidy wardrobes and drawers etc. The tea trolley is always a welcome treat especially the homemade cakes!
Thankyou so much for your lovely review. We always strive to give the best to the people that live in Highfield House and we expect nothing less than professionality and exceptional care. We have been working on recruitment, upgrading the environment, training and the menu so it is lovely to hear...
My mum is thriving. She has come out of her shell, she has made friends, and has put on weight. She is also enjoying being alive and it's all thanks to you guys. All Really lovely place for her to live in.
Thankyou so much for your lovely review. We are so happy your mum enjoys her time with us. Life in a care home is for living! We feel very passionately about that.
Mum has been supported and looked after well. She enjoys the food, activities and the facilities in her room.
Any questions I have had as a family member have been answered in full and quickly.
Thank you so much for your amazing review. We absolutely adore you and your mum and feel so lucky to have you with us.
Initially, the home has well-kept gardens, frontage and interior. The management are very good, and try to accommodate your requests and new residents. Staff are friendly and hard working. The interior is bright and importantly clean. Each room has ensuite facilities. The home is warm, but not overheated, which is ideal. There are communal, clean areas for residents and visitors, a courtyard, and well maintained rear garden. I would think Highfields would be one of the best residential homes in the region, overall very good.
Thank you for your kind words. We are very lucky to have such wonderful facilities and staff available to the people who live at Highfield House. We appreciate your lovely review.
The management are always very approachable. The carers are always very kind and considerate.
The care, kindness and attention to detail in every aspect given from all the staff at Highfield to my mother was outstanding. All staff were all loving, and helpful. Nothing was ever too much to ask of them. They truly are an amazing team.
Thank you for taking the time to complete a review for us. It means so much to us that you rate our home outstanding in all areas. As you have quoted we really do have an amazing team.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 06 August 2022Good
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeGood
- Well-ledRequires improvement
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (0) & Events (0)
There are no news items for Highfield House Care Home.
There are no upcoming events for Highfield House Care Home.
Awards / Recognitions (4)
- 16 Dec 2023Recipient: Highfield House Care Home
- 03 Nov 2023Recipient: Highfield House Care Home
- 07 Jul 2021Recipient: Castlemeadow Care Group
Accreditations
There are no accreditations posted yet for Highfield House Care Home.
Meet the Team (1)

I have 10 years’ experience managing registered services with people who live with Dementia and who are differently abled. I am passionate about person-centred care with positive support and the ways in which we can enrich and empower people we support in everyday life. Working at Highfield House is a privilege, and I feel blessed to be part of an exceptional team that also shares this passion.
Frequently Asked Questions about Highfield House Care Home
What types of Care is Highfield House Care Home registered for?
Older Person Care, Dementia, Learning Disability / Autism, Mental Health Condition, Physical Disability, Visual / Hearing Impairment, Eating Disorders are the registered (by the Care Quality Commission) categories of Care.
How many Rooms does Highfield House Care Home have?
There are 34 Single Rooms and 1 Couples/Companion Room.
What are the Facilities & Services at Highfield House Care Home?
Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Lift, Stairlift, Wheelchair Access, Gardens, Bar/Café, Phone Point in own room, Television point in own room, Residents Internet Access are some of the Facilities & Services.
How far is Highfield House Care Home to the centre of Halesworth?
0.3 mile(s) as the crow flies, distance by road may be significantly further.
Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Highfield House Care Home to verify any information. View our terms and conditions. Highfield House Care Home has an Enhanced Service -more info.