Highfield House Care Home

London Road, Halesworth IP19 8LP
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9.7 61 Reviews
  • Highfield House Care Home, Halesworth
Highfield House offers short or long-term residential care solutions for a wide range of differing needs. Care plans are adapted to suit individual requirements and include care for Parkinson’s, palliative and convalescence care as well as care for the young physically disabled.

The interior of this converted Georgian property has a great deal of character, with two spacious lounges and airy dining rooms to relax and socialise in. Bedrooms have soft furnishings and there are peaceful countryside surroundings.

A nutritious food menu is put together using fresh local produce, with residents having their personal taste and diet assessed on arrival.

A wide range of activities and interests are made available to occupants, such as arts and crafts, gardening, quiz evenings, and movement to music. Regular outings and trips to places of local interest may also be enjoyed.

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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 40 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Palliative / End of Life Care
  • Convalescent Care
  • Parkinson's Disease

Facilities

  • Own Furniture if required
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Stairlift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: £995 – £1200
  • Self-Funded Residential Dementia Care: £995 – £1200
  • RESPITE Self-Funded Residential Care: £995 – £1200
  • RESPITE Self-Funded Residential Dementia Care: £995 – £1200

Our fees are calculated following a pre assessment of care needs required and the room selected.

These prices are only a guideline, please contact Highfield House Care Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Person in charge

  • Natalie Gray (General Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2006
  • Number of floors: 3

Room Information

  • Single Rooms (34)
  • Couples/Companion Rooms (1)
  • Single Rooms with ensuite Wet Room (13)

Parking

  • Limited parking

Highfield House Care Home Reviews (61)

Total of 61, showing 61-61
9.7

Highfield House Care Home has a Review Score of 9.7 (9.740) out of 10, based on 18 reviews in the last 2 years. Over all time Highfield House Care Home has 61 reviews.

Overall Experience

  • 49
  • 11
  • 0
  • 0
  • 1

Date Published

61
9
9
18
43

Review from Janis S (Daughter of Resident) published on 23 February 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

As a frequent visitor (usually 3-4 times weekly) to Highfield, I have seen consistently excellent standards of warmth and empathy - i.e. real caring. Since my mother entered the home in May 2015, the staff have gone out of their way to engage with her, listen to her, and address her needs and wants.
Even late at night, on the occasion I returned my mother to Highfield from hospital, we were welcomed with the sort of warmth and cheerfulness you would expect from a family. There appears to be a slow rate of staff turnover. This is very important for my mother, who is rather shy with new people. It also suggests good levels of job satisfaction. Many of the core qualities of Highfield will not lead to boxes being ticked during CQC inspections. But to my mind, they are far more important than the processes and protocols that determine the CQC rating. I would certainly recommend Highfield to anyone looking for a care home for their loved one.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Current Review Score: 9.7 (9.740)

Overview of Review Score

The Review Score of 9.7 (9.740) out of 10 for Highfield House Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 18 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 18 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.740 for Highfield House Care Home is calculated as follows: ( (169 Excellents x 5) + (37 Goods x 4) + (8 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 215 Ratings = 4.74

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Highfield House Care Home is based on 18 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 40 registered maximum number of service users is 8, which has been reached with 18 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 6 Aug 2022

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

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Awards / Recognitions (4)

Meet the Team (1)

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Natalie Gray

Job Title: General Manager

Joined: 2024

I have 10 years’ experience managing registered services with people that live with Dementia and that are differently abled. I am passionate about person centred care with positive support and the ways in which we can enrich and empower people we support in everyday life. Working at Highfield House is a privilege, and I feel blessed to be part of an exceptional team who also share this passion.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Highfield House Care Home to verify any information. View our terms and conditions. Highfield House Care Home has an Enhanced Service - more info.