Highfield House Care Home

London Road, Halesworth IP19 8LP
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9.7 62 Reviews
  • Highfield House Care Home, Halesworth
Highfield House offers short or long-term residential care solutions for a wide range of differing needs. Care plans are adapted to suit individual requirements and include care for Parkinson’s, palliative and convalescence care as well as care for the young physically disabled.

The interior of this converted Georgian property has a great deal of character, with two spacious lounges and airy dining rooms to relax and socialise in. Bedrooms have soft furnishings and there are peaceful countryside surroundings.

A nutritious food menu is put together using fresh local produce, with residents having their personal taste and diet assessed on arrival.

A wide range of activities and interests are made available to occupants, such as arts and crafts, gardening, quiz evenings, and movement to music. Regular outings and trips to places of local interest may also be enjoyed.
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Care Provided by Highfield House Care Home

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 40 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Parkinson's Disease
  • Palliative / End of Life Care
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Stairlift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: £1250 – £1450
  • Self-Funded Residential Dementia Care: £1250 – £1450
  • RESPITE Self-Funded Residential Care: £1250 – £1450
  • RESPITE Self-Funded Residential Dementia Care: £1250 – £1450

Our fees are calculated following a pre assessment of care needs required and the room selected.

These prices are only a guideline, please contact Highfield House Care Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Person in charge

  • Natalie Gray (General Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2006
  • Number of floors: 3

Room Information

  • Single Rooms (34)
  • Couples/Companion Rooms (1)
  • Single Rooms with Ensuite Wet Room (13)

Parking

  • Limited parking

Highfield House Care Home Reviews (62)

9.7

Highfield House Care Home has a Review Score of 9.7 (9.680) out of 10, based on 15 reviews in the last 2 years.
Over all time Highfield House Care Home has 62 reviews.

Overall Experience
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Reviewer Connection to Highfield House Care Home
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Total of 62, showing 41-60
Review from R W (Resident) published on 16 September 2020 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I enjoy everything at Highfield. My wife was there, and it was good to join her. The staff are wonderful, kind and caring. The meals are very good and plenty of it. The garden, great to walk around and see the flowers. I would recommend Highfield to anyone. The rooms are very nice, very clean and well
presented.
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Review from J M (Resident) published on 8 September 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have been in the home since last October and have found the care exemplary. The staff are all efficient and caring and make sure that all the residents are comfortable and happy.
Reply from Garry Gardiner, Director of Operations at Highfield House Care Home

Thank you for your kind words. It means so much to us all when we receive such feedback from our residents.

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Review from J W (Resident) published on 28 August 2020 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
A pleasant home with lovely gardens to look at and to walk around. Enjoyable activities in the garden. Sometimes singers, interesting activities in the house as well, which keeps us occupied. Food usually good and always enough.
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Review from A C (Son of Resident) published on 7 August 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My late father was a resident at Highfield House for over 18-months. He was well cared for and a popular resident at the home. The staff were good with Dad and very supportive of us, his family. We cannot thank them enough for making his time with them as pleasant as possible. They were particularly
aware of his dementia and gave him dignity in the final weeks of his life. We would recommend the group/homes to any families seeking high-quality care for their loved ones.
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Review from Monica B (Friend of Resident) published on 30 March 2020 Submitted via Website • Report
Overall Experience 1.0 out of 5
I was very concerned when I went to visit my friend, she has only been in the care home a few weeks. She has lost weight, needed a shave badly, like a lot of females when getting old, she needed a shave two or three times a week, looked like this had not been done for quite a while. Also, her hair was
wet with grease! They do have a hair salon on sight, but my friend had not been. Also, she needed a hair cut! Her clothes were clean but very creased as had not been ironed, the poor woman looked a very scruffy mess! She is a very proud woman and would not like to have been left to look like this.
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Review from Lynn (Daughter of Resident) published on 27 February 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Having had bad reports of people's experiences of Highfield House over the years, I was worried about Mum coming here, then I heard it had changed and was under new management.
I am pleased to say I think the whole package is excellent. The staff are so friendly and helpful and most of all are very
caring and patient with Mum. Thank you and thanks to them all for keeping Mum safe.
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Review from K C (Son of Resident) published on 24 February 2020 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Care home is well maintained, all staff are brilliant, always helpful and happy.
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Review from Patricia (Resident) published on 24 February 2020 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Almost all staff are excellent. I have settled in now and call it home. Food is very good. I have put on over a stone in weight since October 2019.
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Review from A U (Daughter of Resident) published on 16 January 2020 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Overall the care home was good. The staff were friendly, helpful and very caring. This is a small home and the relationships between carers and residents is very good.
My father, who is a very determined man managed to abscond three times, and this highlighted some issues of security. There was found
to be an exterior door, for which the key had gone missing.
This was initially remedied by the door being blocked with furniture which my father was able to move and abscond again.
Other than this issue I am happy to recommend. The home is a warm and friendly place for the elderly.
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Review from Anthony D (Resident) assisted by family/friend published on 18 December 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Excellent in every respect.
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Review from R G (Partner of Resident) published on 21 August 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Staff work very hard, having to cope with residents, many of whom have severe dementia and physical problems and also in for 'end of life' situations. A friendly, caring home and I have full confidence in the staff, who deserve full support from the homeowners.
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Review from Tamsan C (Daughter of Resident) published on 17 August 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I think that it was excellent care.
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Review from Nicola W (Daughter of Resident) published on 26 June 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Good, clean establishment, friendly staff and treated my dad with dignity and care. Very happy with the care and the way he was looked after, had gone above and beyond to make him comfortable during his time at Highfields.
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Review from Tanya B (Niece of Resident) published on 21 June 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff are all very friendly and supportive towards my aunt. The staff always welcome you and are always smiling.
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Review from B E (Respite Resident) published on 21 May 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Recently I had a short stay at Highfield residential care home after a fall. My stay was good. Staff are excellent. Nothing was too much trouble.
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Review from Scott D (Son of Resident) published on 10 April 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Following my father's death at Highfield, I would like to express my sincere thanks to all of the staff who cared for him over his 13-year stay. He loved being at Highfield and the staff were amazing right up to (and after) his passing. Thank you.
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Review from K S (Daughter of Resident) published on 20 March 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My father was a resident in Highfields for only 2 months but the care he received was brilliant. He always looked clean and cared for. They made his last Christmas very enjoyable. The care he received in his last few days was second to none and they treated him with such dignity. The staff also looked
after us (the family) making sure we were kept up to date with dads condition and supplying numerous hot drinks on the long nights we were there. Well done and thank you.
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Review from R H (Son of Resident) published on 2 March 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
All the staff were very good and kind to my mum. The food and service was very good. They looked after her very well till the end of the life of my mum.
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Review from John J (Brother of Resident) published on 17 January 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Everybody is most helpful and caring. Lovely atmosphere at all times.
Activities good, as nobody is sitting in one room all the while.
Food very good, can't praise staff enough.
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Review from Anne A (Daughter of Resident) published on 19 December 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The level of care and dedication that my dad received whilst in Highfield was excellent. Very kind carers all of whom cared for my dad with dignity and thought.


After my dad died the carers were there to comfort us and support us. I would certainly recommend this care home to everybody. Thank you

for the love and care that was shown to my dad.
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Current Review Score: 9.7 (9.680)

Overview of Review Score

The Review Score of 9.7 (9.680) out of 10 for Highfield House Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.7 out of 5 from 15 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 15 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.680 for Highfield House Care Home is calculated as follows: ( (131 Excellents x 5) + (38 Goods x 4) + (8 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 178 Ratings = 4.68
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Highfield House Care Home is based on 15 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 40 registered maximum number of service users is 8, which has been reached with 15 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 6 Aug 2022

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Requires improvement
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (4)

Meet the Team (1)

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Natalie Gray

Job Title: General Manager Joined: 2024

I have 10 years’ experience managing registered services with people who live with Dementia and who are differently abled. I am passionate about person-centred care with positive support and the ways in which we can enrich and empower people we support in everyday life. Working at Highfield House is a privilege, and I feel blessed to be part of an exceptional team that also shares this passion.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Highfield House Care Home to verify any information. View our terms and conditions. Highfield House Care Home has an Enhanced Service - more info.