
All the staff were very good and kind to my mumR H(Son of Resident/Service User)

We were impressed from first coming through the front doorChristine P(Friend of Resident/Service User)


All the staff were very good and kind to my mumR H(Son of Resident/Service User)

We were impressed from first coming through the front doorChristine P(Friend of Resident/Service User)


Highfield House offers short or long-term residential care solutions for a wide range of differing needs. Care plans are adapted to suit individual requirements and include care for Parkinson’s, palliative and convalescence care as well as care for the young physically disabled.
The interior of this converted Georgian property has a great deal of character, with two spacious lounges and airy dining rooms to relax and socialise in. Bedrooms have soft...
Care Provided by Highfield House Care Home
Primary Care Categories
- Older Person Care
- Dementia
- Learning Disability / Autism
- Mental Health Condition
- Physical Disability
- Visual / Hearing Impairment
- Eating Disorders
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Dementia Residential Care
- For a maximum of 40 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
- Palliative / End of Life Care
- COPD/Pulmonary Disease
- Convalescent Care
Facilities
- Own Furniture if required
- Pet Friendly (or by arrangement)
- Smoking not permitted
- Close to Local shops
- Near Public Transport
- Lift
- Stairlift
- Wheelchair Access
- Gardens
- Bar/Café
- Phone Point in own room
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
Our fees are calculated following a pre assessment of care needs required and the room selected.
The price(s) shown are provided by the care home. Contact Highfield House Care Home for full pricing details and T&Cs.
Contact Highfield House Care Home to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Good to Know
Group / Owner
- Castlemeadow Care Group
- Private Owned
Person in charge
- Natalie Gray (General Manager)
Local Authority / Social Services
Admission Information
- Mixed (no single-gender units)
- Ages 65+
Care Home Design/Build
- Purpose Built: No
- Last Refurbishment: 2006
- Number of floors: 3
Room Information
- Single Rooms (34)
- Couples/Companion Rooms (1)
- Single Rooms with ensuite Wet Room (13)
Parking
- Limited parking
Highfield House Care Home Reviews (70)
Highfield House Care Home has a Review Score of 9.6 (9.593) out of 10, based on 18 reviews in the last 2 years.
Over all time Highfield House Care Home has 70 reviews.
I have had 10-years at Highfield, and it's all very nice.
Thank you for your kind comments about your 10-year stay with us at Highfield House.
Have been very happy with my time here.
Thank you for your kind comments about living at Highfield House.
I like my time at Highfield. The staff are good to me.
Thank you for your kind comments about living at Highfield House.
Enjoyed my stay.
Thank you for taking the time to complete this review. We are so glad that you enjoyed your stay with us.
I am very happy with the care my mother gets. The carers are all wonderful. Also, the deputy and manager do a very good job and are very kind to everyone.
Thank you so much for your kind feedback. We will ensure that this is passed onto our fantastic team at Highfield House.
Overall a happy environment.
Thank you for taking the time to complete this review. We are so pleased that you enjoy living at Highfield House.
They were full of talk about the Wartime music that had been in celebration of St George's Day which they both enjoyed.
They also enjoyed tea and cake too.
Thank you for your comments regarding your recent visit to Highfield House. We are so pleased that they enjoyed our St Georges Day celebrations.
Mum started at Highfield as a temporary resident in July whilst her bungalow was being repaired. Her mobility deteriorated due to her dementia and she had little insight in her condition. The staff were so kind and loving towards her. They treated her with dignity and when we were allowed to visit her more frequently due to her palliative diagnosis, my brother and I felt part of the "Highfield family" too. We laughed and we cried together and we could stay with mum through the night until she passed away in the early morning.
I enjoy everything at Highfield. My wife was there, and it was good to join her. The staff are wonderful, kind and caring. The meals are very good and plenty of it. The garden, great to walk around and see the flowers. I would recommend Highfield to anyone. The rooms are very nice, very clean and well presented.
I have been in the home since last October and have found the care exemplary. The staff are all efficient and caring and make sure that all the residents are comfortable and happy.
Thank you for your kind words. It means so much to us all when we receive such feedback from our residents.
A pleasant home with lovely gardens to look at and to walk around. Enjoyable activities in the garden. Sometimes singers, interesting activities in the house as well, which keeps us occupied. Food usually good and always enough.
My late father was a resident at Highfield House for over 18-months. He was well cared for and a popular resident at the home. The staff were good with Dad and very supportive of us, his family. We cannot thank them enough for making his time with them as pleasant as possible. They were particularly aware of his dementia and gave him dignity in the final weeks of his life. We would recommend the group/homes to any families seeking high-quality care for their loved ones.
I was very concerned when I went to visit my friend, she has only been in the care home a few weeks. She has lost weight, needed a shave badly, like a lot of females when getting old, she needed a shave two or three times a week, looked like this had not been done for quite a while. Also, her hair was wet with grease! They do have a hair salon on sight, but my friend had not been. Also, she needed a hair cut! Her clothes were clean but very creased as had not been ironed, the poor woman looked a very scruffy mess! She is a very proud woman and would not like to have been left to look like this.
I am pleased to say I think the whole package is excellent. The staff are so friendly and helpful and most of all are very caring and patient with Mum. Thank you and thanks to them all for keeping Mum safe.
Care home is well maintained, all staff are brilliant, always helpful and happy.
Almost all staff are excellent. I have settled in now and call it home. Food is very good. I have put on over a stone in weight since October 2019.
My father, who is a very determined man managed to abscond three times, and this highlighted some issues of security. There was found to be an exterior door, for which the key had gone missing.
This was initially remedied by the door being blocked with furniture which my father was able to move and abscond again.
Other than this issue I am happy to recommend. The home is a warm and friendly place for the elderly.
Excellent in every respect.
Staff work very hard, having to cope with residents, many of whom have severe dementia and physical problems and also in for 'end of life' situations. A friendly, caring home and I have full confidence in the staff, who deserve full support from the homeowners.
I think that it was excellent care.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 06 August 2022Good
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeGood
- Well-ledRequires improvement
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (0) & Events (0)
There are no news items for Highfield House Care Home.
There are no upcoming events for Highfield House Care Home.
Awards / Recognitions (4)
- 16 Dec 2023Recipient: Highfield House Care Home
- 03 Nov 2023Recipient: Highfield House Care Home
- 07 Jul 2021Recipient: Castlemeadow Care Group
Accreditations
There are no accreditations posted yet for Highfield House Care Home.
Meet the Team (1)

I have 10 years’ experience managing registered services with people who live with Dementia and who are differently abled. I am passionate about person-centred care with positive support and the ways in which we can enrich and empower people we support in everyday life. Working at Highfield House is a privilege, and I feel blessed to be part of an exceptional team that also shares this passion.
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