
All the staff were very good and kind to my mumR H(Son of Resident/Service User)

We were impressed from first coming through the front doorChristine P(Friend of Resident/Service User)


All the staff were very good and kind to my mumR H(Son of Resident/Service User)

We were impressed from first coming through the front doorChristine P(Friend of Resident/Service User)


Highfield House offers short or long-term residential care solutions for a wide range of differing needs. Care plans are adapted to suit individual requirements and include care for Parkinson’s, palliative and convalescence care as well as care for the young physically disabled.
The interior of this converted Georgian property has a great deal of character, with two spacious lounges and airy dining rooms to relax and socialise in. Bedrooms have soft...
Care Provided by Highfield House Care Home
Primary Care Categories
- Older Person Care
- Dementia
- Learning Disability / Autism
- Mental Health Condition
- Physical Disability
- Visual / Hearing Impairment
- Eating Disorders
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Dementia Residential Care
- For a maximum of 40 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
- Palliative / End of Life Care
- COPD/Pulmonary Disease
- Convalescent Care
Facilities
- Own Furniture if required
- Pet Friendly (or by arrangement)
- Smoking not permitted
- Close to Local shops
- Near Public Transport
- Lift
- Stairlift
- Wheelchair Access
- Gardens
- Bar/Café
- Phone Point in own room
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
Our fees are calculated following a pre assessment of care needs required and the room selected.
The price(s) shown are provided by the care home. Contact Highfield House Care Home for full pricing details and T&Cs.
Contact Highfield House Care Home to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Good to Know
Group / Owner
- Castlemeadow Care Group
- Private Owned
Person in charge
- Natalie Gray (General Manager)
Local Authority / Social Services
Admission Information
- Mixed (no single-gender units)
- Ages 65+
Care Home Design/Build
- Purpose Built: No
- Last Refurbishment: 2006
- Number of floors: 3
Room Information
- Single Rooms (34)
- Couples/Companion Rooms (1)
- Single Rooms with ensuite Wet Room (13)
Parking
- Limited parking
Highfield House Care Home Reviews (70)
Highfield House Care Home has a Review Score of 9.6 (9.593) out of 10, based on 18 reviews in the last 2 years.
Over all time Highfield House Care Home has 70 reviews.
So much care and love was given to my nan for the short period of time she was there. Nothing was ever too much for the staff at Highfield. They were always so welcoming to me and my family when we visited. Always smiling and happy which was relayed onto all of the residents.
Thank you for taking the time to complete a review for us. We are very proud of our team at Highfield House and we will ensure that your kind feedback is passed on to them.
I'm extremely happy with my aunt's care at Highfield. The staff are very helpful and always friendly. I have a very positive relationship with the management and am always kept updated with my aunt's health and situation. The home is very clean and seems a very comfortable environment to be a resident in.
Thank you for completing a review for us. We are so pleased to read that you are happy with the care that we provide at Highfield House and that you rate us so highly in all areas.
Excellent staff. All helped me settle in. A credit to their profession.
Thank you for completing a review for us. We are really pleased that you are enjoying living with us.
My mother has been at Highfields for over a year now and regularly tells us she has had a lovely day, whether she has been sitting in the conservatory looking over the well-kept gardens, or joining in with organised activities.
Thank you for completing a review for us. It is lovely to read that Mum is happy and enjoys living with us. This means a lot to the hard-working team at Highfield House.
From a daughter's point of view I have found management, care staff, cleaning staff and anyone I have missed to be caring/compassionate and very helpful to residents, family, and friends. The feeling I get from this care home it's just like home from home and you are treated as family.
Thank you for taking the time to complete a review. We are so pleased that you consider Highfield House to be a home from home and that you have rated our hardworking team so highly.
Mum came into Highfield House Care Home in August and I am extremely grateful for the care and kindness she has been given by management, carers, cooks, cleaners, laundry ladies and maintenance men. Everyone is always so helpful and informative when we have a question. They also keep us up to date with anything happening. Would highly recommend it.
Thank you for taking the time to complete a review for us. We are so pleased to read that you are happy with the care and ancillary services that we provide at Highfield House.
Management, staff and carers are all friendly, efficient and welcoming and have made the transition for our mother from a previous care home which closed, to Highfield an easy one. An initial hitch with our chosen room which was not of the care home's making, was dealt with efficiently and speedily with continued communication, updates and help throughout. We couldn't fault the way the management dealt with this. The carers and in particular the two senior cares have been efficient and kind and made Mum's first day in particular with all the form filling checks etc. needed, easy and fun. They and the other carers continue to be friendly and accommodating which makes a good atmosphere in the home. Highfield is clean and well-run with separate communal rooms, each providing a different atmosphere for the residents. The garden is peaceful and well-maintained. Mum enjoys daily walks around the grounds which she can access through her ground-floor room. We thoroughly recommend Highfield House.
Thank you for completing a review for us. We are so pleased that your mum is enjoying living with us at Highfield House.
Like it very much, staff are very kind.
Thank you for taking the time to complete a review for us. We are so pleased that you enjoy living with us and that you rate all our services so highly.
The staff are lovely and kind. This is a nice place to live.
Everybody is very friendly. Everyone talks to me.
Thank you for taking the time to complete a review. We are so pleased that you rate everything we do so highly. We love having you as part of our family.
I would like to compliment the management and staff are Highfield House Care Home. I have been a resident since September, the rooms were wonderful and very well created. The meals were excellent and the timing was always in time to serve the residents.
Thank you so much for taking the time to complete this review. We are so pleased to read that you are enjoying living with us at Highfield House.
The current management professionally lead a team of dedicated staff. The team members at Highfield House Care Home care, activities, cleaning and laundry. Maintenance, catering, administration, facilities and management work to a very high standard. Nothing is too much trouble. I have found all staff to be friendly, kind, understanding and hard working. I cannot thank them enough.
Thank you for your kind comments about the whole team at Highfield House - these are really lovely comments that we will share with the whole team.
The staff here are lovely and I've made some nice friends. I'm having a lovely time.
What a fabulous review - we're so glad you've made some friends and are having a lovely time at Highfield House!
This care home is very good in all things, everyone is always clean and tidy.
Thank you for your kind comments about Highfield House.
The home is splendid.
Thank you for your kind comments about the care and support received at Highfield House.
Very good.
Thank you for your kind comments about the care and support at Highfield House.
All the staff are lovely - very caring, friendly and attentive. They quickly got to know Mum and were very respectful and treated her with dignity and compassion. The management are very approachable and easily contactable.
A big thank you to Highfield for making Mum's birthday very special - they reserved the conservatory area for us and made her a birthday cake which was delicious.
They gave updates on how Mum was doing and when she became poorly, they were on the phone giving regular updates and allowed visits at any time of day or night. They were so kind to us when Mum did pass away. We really could not have wished for better care.
Thank you so much for these kind words about the care and support we were able to provide to your mother - we are pleased we were able to support her, and you. Once again, we pass on our condolences for your loss.
The room is lovely and I have a good view. The food is very good the staff were remarkable, so well done.
Thank you for these lovely comments about our 'remarkable' staff!
The staff are very kind.
Thank you for your very kind comments about the staff at Highfield House.
Staff caring, food excellent.
Thank you for your kind comments about the care and support received at Highfield House and for your compliments about the food.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 06 August 2022Good
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeGood
- Well-ledRequires improvement
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (0) & Events (0)
There are no news items for Highfield House Care Home.
There are no upcoming events for Highfield House Care Home.
Awards / Recognitions (4)
- 16 Dec 2023Recipient: Highfield House Care Home
- 03 Nov 2023Recipient: Highfield House Care Home
- 07 Jul 2021Recipient: Castlemeadow Care Group
Accreditations
There are no accreditations posted yet for Highfield House Care Home.
Meet the Team (1)

I have 10 years’ experience managing registered services with people who live with Dementia and who are differently abled. I am passionate about person-centred care with positive support and the ways in which we can enrich and empower people we support in everyday life. Working at Highfield House is a privilege, and I feel blessed to be part of an exceptional team that also shares this passion.
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