Search...

Highfield House Care Home

London Road, Halesworth, Suffolk IP19 8LP
Castlemeadow Care Group Logo
Jobs
Highfield House Care Home logo
All the staff were very good and kind to my mumR H(Son of Resident/Service User)
Highfield House Care Home, Halesworth
We were impressed from first coming through the front doorChristine P(Friend of Resident/Service User)
Highfield House Care Home, Halesworth
Highfield House Care Home, Halesworth

Highfield House offers short or long-term residential care solutions for a wide range of differing needs. Care plans are adapted to suit individual requirements and include care for Parkinson’s, palliative and convalescence care as well as care for the young physically disabled.

The interior of this converted Georgian property has a great deal of character, with two spacious lounges and airy dining rooms to relax and socialise in. Bedrooms have soft...  

Care Provided by Highfield House Care Home

Primary Care Categories

  • Older Person Care
  • Dementia
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Eating Disorders

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 40 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Stairlift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

Type of carePermanentRespite
Residential Care£1,300 - £1,650£1,350 - £1,650
Residential Dementia Care£1,350 - £1,650£1,350 - £1,650

Our fees are calculated following a pre assessment of care needs required and the room selected.

Contact Highfield House Care Home to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self-Funding (Private)
  • Local Authority with Top-up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group / Owner

Person in charge

  • Natalie Gray (General Manager)

Local Authority / Social Services

Admission Information

  • Mixed (no single-gender units)
  • Ages 65+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2006
  • Number of floors: 3

Room Information

  • Single Rooms (34)
  • Couples/Companion Rooms (1)
  • Single Rooms with ensuite Wet Room (13)

Parking

  • Limited parking

Highfield House Care Home Reviews (70)

Submit a Review
9.6

Highfield House Care Home has a Review Score of 9.6 (9.593) out of 10, based on 18 reviews in the last 2 years. Over all time Highfield House Care Home has 70 reviews.

Submit Review
Filter Reviews
Overall Experience
Date Published
Reviewer Connection to Highfield House Care Home
Loading...
Showing 70 reviews matching selected criteria
Review from Amy B (Granddaughter of Resident) published on 4 December 2023 Submitted via Postal Card
Overall Experience

So much care and love was given to my nan for the short period of time she was there. Nothing was ever too much for the staff at Highfield. They were always so welcoming to me and my family when we visited. Always smiling and happy which was relayed onto all of the residents.

Reply from Garry Gardiner, Commercial Director at Highfield House Care Home

Thank you for taking the time to complete a review for us. We are very proud of our team at Highfield House and we will ensure that your kind feedback is passed on to them.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Jess Z (Niece of Resident) published on 4 December 2023 Submitted via Postal Card
Overall Experience

I'm extremely happy with my aunt's care at Highfield. The staff are very helpful and always friendly. I have a very positive relationship with the management and am always kept updated with my aunt's health and situation. The home is very clean and seems a very comfortable environment to be a resident in.

Reply from Garry Gardiner, Commercial Director at Highfield House Care Home

Thank you for completing a review for us. We are so pleased to read that you are happy with the care that we provide at Highfield House and that you rate us so highly in all areas.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from E C (Resident / Service User) published on 12 October 2023 Submitted via Postal Card
Overall Experience

Excellent staff. All helped me settle in. A credit to their profession.

Reply from Garry Gardiner, Commercial Director at Highfield House Care Home

Thank you for completing a review for us. We are really pleased that you are enjoying living with us.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Tony S (Son of Resident) published on 28 September 2023 Submitted via Website
Overall Experience
The care my mother receives at Highfields is of a high standard. The staff are always friendly and kind and readily spend time with the residents and their visitors.

My mother has been at Highfields for over a year now and regularly tells us she has had a lovely day, whether she has been sitting in the conservatory looking over the well-kept gardens, or joining in with organised activities.

Reply from Garry Gardiner, Commercial Director at Highfield House Care Home

Thank you for completing a review for us. It is lovely to read that Mum is happy and enjoys living with us. This means a lot to the hard-working team at Highfield House.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
No Rating
Review from M H (Daughter of Resident) published on 21 September 2023 Submitted via Postal Card
Overall Experience

From a daughter's point of view I have found management, care staff, cleaning staff and anyone I have missed to be caring/compassionate and very helpful to residents, family, and friends. The feeling I get from this care home it's just like home from home and you are treated as family.

Reply from Garry Gardiner, Commercial Director at Highfield House Care Home

Thank you for taking the time to complete a review. We are so pleased that you consider Highfield House to be a home from home and that you have rated our hardworking team so highly.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from L B (Daughter of Resident) published on 21 September 2023 Submitted via Postal Card
Overall Experience

Mum came into Highfield House Care Home in August and I am extremely grateful for the care and kindness she has been given by management, carers, cooks, cleaners, laundry ladies and maintenance men. Everyone is always so helpful and informative when we have a question. They also keep us up to date with anything happening. Would highly recommend it.

Reply from Garry Gardiner, Commercial Director at Highfield House Care Home

Thank you for taking the time to complete a review for us. We are so pleased to read that you are happy with the care and ancillary services that we provide at Highfield House.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from C H (Daughter of Resident) published on 12 September 2023 Submitted via Postal Card
Overall Experience

Management, staff and carers are all friendly, efficient and welcoming and have made the transition for our mother from a previous care home which closed, to Highfield an easy one. An initial hitch with our chosen room which was not of the care home's making, was dealt with efficiently and speedily with continued communication, updates and help throughout. We couldn't fault the way the management dealt with this. The carers and in particular the two senior cares have been efficient and kind and made Mum's first day in particular with all the form filling checks etc. needed, easy and fun. They and the other carers continue to be friendly and accommodating which makes a good atmosphere in the home. Highfield is clean and well-run with separate communal rooms, each providing a different atmosphere for the residents. The garden is peaceful and well-maintained. Mum enjoys daily walks around the grounds which she can access through her ground-floor room. We thoroughly recommend Highfield House.

Reply from Garry Gardiner, Commercial Director at Highfield House Care Home

Thank you for completing a review for us. We are so pleased that your mum is enjoying living with us at Highfield House.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from F P (Resident / Service User) published on 12 June 2023 Submitted via Postal Card
Overall Experience

Like it very much, staff are very kind.

Reply from Garry Gardiner, Commercial Director at Highfield House Care Home

Thank you for taking the time to complete a review for us. We are so pleased that you enjoy living with us and that you rate all our services so highly.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from V B (Resident / Service User) published on 27 February 2023 Submitted via Postal Card
Overall Experience

The staff are lovely and kind. This is a nice place to live.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from W B (Resident / Service User) published on 23 February 2023 Submitted via Postal Card
Overall Experience

Everybody is very friendly. Everyone talks to me.

Reply from Garry Gardiner, Commercial Director at Highfield House Care Home

Thank you for taking the time to complete a review. We are so pleased that you rate everything we do so highly. We love having you as part of our family.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from John H (Resident / Service User) published on 3 February 2023 Submitted via Postal Card
Overall Experience

I would like to compliment the management and staff are Highfield House Care Home. I have been a resident since September, the rooms were wonderful and very well created. The meals were excellent and the timing was always in time to serve the residents.

Reply from Garry Gardiner, Commercial Director at Highfield House Care Home

Thank you so much for taking the time to complete this review. We are so pleased to read that you are enjoying living with us at Highfield House.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from K D (Daughter of Resident) published on 24 January 2023 Submitted via Postal Card
Overall Experience

The current management professionally lead a team of dedicated staff. The team members at Highfield House Care Home care, activities, cleaning and laundry. Maintenance, catering, administration, facilities and management work to a very high standard. Nothing is too much trouble. I have found all staff to be friendly, kind, understanding and hard working. I cannot thank them enough.

Reply from Richard Lain-Smith, Marketing Manager at Highfield House Care Home

Thank you for your kind comments about the whole team at Highfield House - these are really lovely comments that we will share with the whole team.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from J C (Resident / Service User) published on 24 January 2023 Submitted via Postal Card
Overall Experience

The staff here are lovely and I've made some nice friends. I'm having a lovely time.

Reply from Richard Lain-Smith, Marketing Manager at Highfield House Care Home

What a fabulous review - we're so glad you've made some friends and are having a lovely time at Highfield House!

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from J F (Resident / Service User) published on 19 January 2023 Submitted via Postal Card
Overall Experience

This care home is very good in all things, everyone is always clean and tidy.

Reply from Richard Lain-Smith, Marketing Manager at Highfield House Care Home

Thank you for your kind comments about Highfield House.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from A C (Resident / Service User) published on 20 December 2022 Submitted via Postal Card
Overall Experience

The home is splendid.

Reply from Richard Lain-Smith, Marketing Manager at Highfield House Care Home

Thank you for your kind comments about the care and support received at Highfield House.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from A E (Resident / Service User) published on 17 November 2022 Submitted via Postal Card
Overall Experience

Very good.

Reply from Richard Lain-Smith, Marketing Manager at Highfield House Care Home

Thank you for your kind comments about the care and support at Highfield House.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Rebecca G (Daughter of Resident) published on 7 October 2022 Submitted via Website
Overall Experience
We moved Mum into Highfield in late April from another care home. The best decision. Absolutely nothing wrong with previous care home but Highfield was known to Mum and was local for her friends and family to visit.
All the staff are lovely - very caring, friendly and attentive. They quickly got to know Mum and were very respectful and treated her with dignity and compassion. The management are very approachable and easily contactable.
A big thank you to Highfield for making Mum's birthday very special - they reserved the conservatory area for us and made her a birthday cake which was delicious.

They gave updates on how Mum was doing and when she became poorly, they were on the phone giving regular updates and allowed visits at any time of day or night. They were so kind to us when Mum did pass away. We really could not have wished for better care.

Reply from Richard Lain-Smith, Marketing Manager at Highfield House Care Home

Thank you so much for these kind words about the care and support we were able to provide to your mother - we are pleased we were able to support her, and you. Once again, we pass on our condolences for your loss.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
No Rating
Management
Safety / Security
Rooms
Value for Money
Review from Christine G (Resident / Service User) published on 27 June 2022 Submitted via Postal Card
Overall Experience

The room is lovely and I have a good view. The food is very good the staff were remarkable, so well done.

Reply from Richard Lain-Smith, Marketing Manager at Highfield House Care Home

Thank you for these lovely comments about our 'remarkable' staff!

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from B S (Resident / Service User) published on 14 March 2022 Submitted via Postal Card
Overall Experience

The staff are very kind.

Reply from Richard Lain-Smith, Marketing Manager at Highfield House Care Home

Thank you for your very kind comments about the staff at Highfield House.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from J B (Resident / Service User) published on 23 December 2021 Submitted via Postal Card
Overall Experience

Staff caring, food excellent.

Reply from Richard Lain-Smith, Marketing Manager at Highfield House Care Home

Thank you for your kind comments about the care and support received at Highfield House and for your compliments about the food.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 06 August 2022
Overall
Good
  • CaringGood
  • EffectiveGood
  • ResponsiveGood
  • SafeGood
  • Well-ledRequires improvement
Care Quality Commission is responsible for the registration and inspection of social care services in England.View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

News (0) & Events (0)

News

There are no news items for Highfield House Care Home.

Upcoming Events

There are no upcoming events for Highfield House Care Home.

Awards / Recognitions (4)

Accreditations

There are no accreditations posted yet for Highfield House Care Home.

Meet the Team (1)

Natalie Gray
Natalie GrayJob Title:General ManagerJoined: 2024

I have 10 years’ experience managing registered services with people who live with Dementia and who are differently abled. I am passionate about person-centred care with positive support and the ways in which we can enrich and empower people we support in everyday life. Working at Highfield House is a privilege, and I feel blessed to be part of an exceptional team that also shares this passion.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Highfield House Care Home to verify any information. View our terms and conditions. Highfield House Care Home has an Enhanced Service -more info.