Highfield House Care Home

Initially, the home has well-kept gardens, frontage and interior. The management are very good, and try to accommodate your requests and new residents. Staff are friendly and hard working. The interior is bright and importantly clean. Each room has ensuite facilities. The home is warm, but not overheated, which is ideal. There are communal, clean areas for residents and visitors, a courtyard, and well maintained rear garden. I would think Highfields would be one of the best residential homes in the region, overall very good.

The management are always very approachable. The carers are always very kind and considerate.

The care, kindness and attention to detail in every aspect given from all the staff at Highfield to my mother was outstanding. All staff were all loving, and helpful. Nothing was ever too much to ask of them. They truly are an amazing team.

So much care and love was given to my nan for the short period of time she was there. Nothing was ever too much for the staff at Highfield. They were always so welcoming to me and my family when we visited. Always smiling and happy which was relayed onto all of the residents.

I'm extremely happy with my aunt's care at Highfield. The staff are very helpful and always friendly. I have a very positive relationship with the management and am always kept updated with my aunt's health and situation. The home is very clean and seems a very comfortable environment to be a resident in.

Excellent staff. All helped me settle in. A credit to their profession.

My mother has been at Highfields for over a year now and regularly tells us she has had a lovely day, whether she has been sitting in the conservatory looking over the well-kept gardens, or joining in with organised activities.

From a daughter's point of view I have found management, care staff, cleaning staff and anyone I have missed to be caring/compassionate and very helpful to residents, family, and friends. The feeling I get from this care home it's just like home from home and you are treated as family.

Mum came into Highfield House Care Home in August and I am extremely grateful for the care and kindness she has been given by management, carers, cooks, cleaners, laundry ladies and maintenance men. Everyone is always so helpful and informative when we have a question. They also keep us up to date with anything happening. Would highly recommend it.

Management, staff and carers are all friendly, efficient and welcoming and have made the transition for our mother from a previous care home which closed, to Highfield an easy one. An initial hitch with our chosen room which was not of the care home's making, was dealt with efficiently and speedily with continued communication, updates and help throughout. We couldn't fault the way the management dealt with this. The carers and in particular the two senior cares have been efficient and kind and made Mum's first day in particular with all the form filling checks etc. needed, easy and fun. They and the other carers continue to be friendly and accommodating which makes a good atmosphere in the home. Highfield is clean and well-run with separate communal rooms, each providing a different atmosphere for the residents. The garden is peaceful and well-maintained. Mum enjoys daily walks around the grounds which she can access through her ground-floor room. We thoroughly recommend Highfield House.

Like it very much, staff are very kind.

The staff are lovely and kind. This is a nice place to live.

Everybody is very friendly. Everyone talks to me.

I would like to compliment the management and staff are Highfield House Care Home. I have been a resident since September, the rooms were wonderful and very well created. The meals were excellent and the timing was always in time to serve the residents.

The current management professionally lead a team of dedicated staff. The team members at Highfield House Care Home care, activities, cleaning and laundry. Maintenance, catering, administration, facilities and management work to a very high standard. Nothing is too much trouble. I have found all staff to be friendly, kind, understanding and hard working. I cannot thank them enough.

The staff here are lovely and I've made some nice friends. I'm having a lovely time.

This care home is very good in all things, everyone is always clean and tidy.

The home is splendid.

Very good.

They gave updates on how Mum was doing and when she became poorly, they were on the phone giving regular updates and allowed visits at any time of day or night. They were so kind to us when Mum did pass away. We really could not have wished for better care.