Care Home Owned by Castlemeadow Care Group in Suffolk

-and are indeed very approachable people.
The home is welcoming and always kept clean to a high standard.
The staff are hard working but always have time for a chat as they pass mums room.
Making the decision to go into a care home is so tough for an individual and/ or their family but knowing my mum is being cared for by kind people in a safe environment goes a long way to ease the emotional load .
My overwhelming feeling is of gratitude to all the staff . I appreciate the care they provide.

The staff talk to us and each other and greet us by names. They are always ready to help or solve a problem.
We spent a very happy Open Day last week in the lovely garden with a fashion show presented by residents, stalls of home made goods, a barbecue and an Elvis impersonator.
It is a home with a warm welcome, a 'can do' attitude and a sense of humour!

ago. Now at a very high standard in comparison.
Certain members of staff have gone beyond the call of duty to improve the care of my parents.
I have found staff easy to approach and engage in any concerns for my parents. I am very happy to recommend this care home.

and that he has full supervision, help and support night and day. Yesterday it was a pleasure to see him join in and engage in some activities during the afternoon, All the staff are very friendly and helpful and the house and extensive gardens are lovely. We're very happy that Dad is in Highfield House.

up the lovely garden.

my Dad, even the small things.
If I have any issues I just call and they go and check on dad or sort out the issue no matter how small.
I feel so lucky that we found this fabulous care home and would 100% recommend the care there to anyone.
Thanks for the continued care for my dad it's really appreciated.
The only reason I have put a 4 for food and drink is that dad loves big Yorkshire puddings and is not keen on the ones at Highfield, but the food is great.

seem happy and they have a great selection of entertainment keeping everyone active and occupied. Super grateful for the carers.

team of people in all departments. The few I didn't rate highly have left. It would be good to meet the night staff. All staff work long hours and it would be nice to feel they had a little more time to check on frailer residents with dementia - things such as warmth and general comfortability and tidy wardrobes and drawers etc. The tea trolley is always a welcome treat especially the homemade cakes!

quickly.

which is ideal. There are communal, clean areas for residents and visitors, a courtyard, and well maintained rear garden. I would think Highfields would be one of the best residential homes in the region, overall very good.

in.

the conservatory looking over the well-kept gardens, or joining in with organised activities.

anything happening. Would highly recommend it.

with continued communication, updates and help throughout. We couldn't fault the way the management dealt with this. The carers and in particular the two senior cares have been efficient and kind and made Mum's first day in particular with all the form filling checks etc. needed, easy and fun. They and the other carers continue to be friendly and accommodating which makes a good atmosphere in the home. Highfield is clean and well-run with separate communal rooms, each providing a different atmosphere for the residents. The garden is peaceful and well-maintained. Mum enjoys daily walks around the grounds which she can access through her ground-floor room. We thoroughly recommend Highfield House.