Care Homes Owned by Castlemeadow Care Group in Suffolk

Thank you for such wonderful feedback. Knowing that you are able to leave after a visit feeling reassured that your great aunt is safe, supported and well cared for means so much to us. She is wonderful!

We are very pleased that she choose to make her permanent home with us. Our team works hard to respond to people's changing needs and to make Highfield House feel like home, so your kind words will mean a great deal to everyone. Read less

Thank you so much for your lovely review and kind words. We absolutely loved having your mum stay with us and it was a pleasure to get to know her. She quickly became part of the Highfield House family, and we all enjoyed spending time with her- especially on the beach trip!

It is wonderful to hear that both you and your mum felt welcomed, supported, and reassured throughout her stay. Our team works hard to provide a warm, caring environment, so your feedback means a great deal to us.

Thank you for placing your trust in us. We hope to welcome your mum back again in the future and look forward to seeing you both soon. Read less

Thank you once again for your kind words and encouragement. Feedback such as yours means a great deal to the whole team and motivates us to continue striving for excellence every day. Read less

We are delighted to have you as part of the Highfield House family and look forward to supporting you for many happy years to come. Read less

Thank you so much for your kind and thoughtful feedback Joe. We're delighted to hear that you found our home welcoming and friendly, and that the level of care, communication, and activities met your expectations.

Our team works hard to create a happy, supportive environment where people feel settled, involved, and truly at home, so it means a great deal to know this has been your experience. Your recommendation is very much appreciated and will be shared with the whole team.

Thank you again for taking the time to leave such a lovely review. Read less

Thank you so much for your lovely review Caron. We know how hard it can be to be far away from a loved one, so it really means a lot to hear that our communication and support have helped to give you peace of mind.

We're so pleased we were able to keep you closely updated during your mum's recent visit to A&E, and that you feel reassured about the care and attention she receives with us, including support around her dietary needs. We always do our very best to encourage the most suitable diet for her, while making sure she can still enjoy her meals. Your kind words about the cleanliness of the home and the range of activities we offer are truly appreciated by the whole team.

It is a real privilege to care for your mum, and we're so happy you chose us to care for her. We are glad you know that she is happy, comfortable, and well looked after. Thank you again for placing your trust in Highfield House and for taking the time to share such kind feedback. Read less

Thank you so much for taking the time to leave such a wonderful review. We're delighted to hear how happy you are with the decision to move your friend to Highfield House!

It means a great deal to us that you've noticed the effort our staff make to get to know each resident as an individual and adapt care to suit their needs. Creating a friendly, welcoming environment where everyone feels acknowledged and at home is something we're very proud of. We absolutely adore him.

Your kind comments about the activities, quiet spaces, cleanliness, and food will be shared with the whole team, who work incredibly hard to make Highfield House a comfortable and supportive place for everyone. Knowing that it truly feels like a home environment is the highest compliment we could receive.

Thank you again for your recommendation and for your lovely words of appreciation. They mean so much to us all. Read less

Thank you so much for sharing such a deeply moving and beautiful tribute to your mum and to our team at Highfield House. We are truly honoured that you entrusted us with her care during such an important and sensitive time in her life.

To know that you knew your mum was kept comfortable, cared for with dignity, and surrounded by compassion means everything to us. End-of-life care is something we hold very close to our hearts, and your words truly reflect the values and dedication of our staff and management team.

Your kindness towards our team, especially during such a difficult and emotional time, is deeply appreciated. Supporting families as well as residents is a vital part of what we do, and it means so much to know that you felt cared for and supported too.

We will always remember your mum, and we are incredibly grateful that we were able to be part of her journey. Thank you for your trust, your gratitude, and your beautiful words. Read less

Thank you so much for taking the time to leave such a kind and thoughtful review. We're truly grateful for your lovely words and for trusting us with your friend's care.

Helping someone settle into a new home is incredibly important to us, and it means a great deal to know that the transition was a positive and reassuring experience for you. Your recognition of the compassion and dedication shown by our team will be shared with all the staff, who work very hard to provide the best possible care every day.

It was a pleasure to support you all during this time, and your recommendation means more to us than you know. Thank you again for your trust and kindness. Read less

Thank you for your lovely review. We are extremely lucky with the wonderful staff we have, and they very much care for the people who live at Highfield House. We aim to provide a good service that everyone enjoys, so please keep feeding back from yourself and your loved one as we always want to improve. I am glad to hear that teething issues have been sorted promptly, as this is important to us, as well as good communication. Read less

Thankyou so much for your lovely review. We always strive to give the best to the people that live in Highfield House and we expect nothing less than professionality and exceptional care. We have been working on recruitment, upgrading the environment, training and the menu so it is lovely to hear that this is appreciated.We are working on continuing to upgrade the environment and experience of the people that live here as this is what we are passionate about. If there is anything we can do to improve, please come and see us. We are always here for feedback and reviews. Read less