Castlemeadow Care Group in Suffolk | 1 Care Home

Review of
Highfield House Care Home
from Caron B (Daughter of Resident) published on 10 February 2026 Submitted via Website • Report

Overall Experience

Living so far away is always a worry but I couldn't wish for better care of my Mum. Recently having to be seen by paramedics, and checked over in A&E, the staff at Highfield kept me constantly updated with phone calls. Mum also has some complicated dietary issues and Highfield do their best to meet

her needs. The home is always spotlessly clean and they arrange a variety of activities for residents. Overall, Mum is very well looked after. Thank you Highfield House.

Reply from Natalie Gray, Registered Manager at Highfield House Care HomeThank you so much for your lovely review Caron. We know how hard it can be to be far away from a loved one, so it really means a lot to hear that our communication and support have helped to give you peace of mind.

We're so pleased we were able to keep you closely updated during your mum's recent visit to A&E, and that you feel reassured about the care and attention she receives with us, including support around her dietary needs. We always do our very best to encourage the most suitable diet for her, while making sure she can still enjoy her meals. Your kind words about the cleanliness of the home and the range of activities we offer are truly appreciated by the whole team.

It is a real privilege to care for your mum, and we're so happy you chose us to care for her. We are glad you know that she is happy, comfortable, and well looked after. Thank you again for placing your trust in Highfield House and for taking the time to share such kind feedback.

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Review of
Highfield House Care Home
from L C (Friend of Resident) published on 26 January 2026 Submitted via Website • Report

Overall Experience

We moved our friend to Highfield's and could not be happier with the decision.
The staff take time to get to know their residents and adapt the care depending on their needs.
The staff always have time to stop and chat to everyone always saying hello to everyone during their working day.
The management

and staff are kind, attentive and nothing is too much trouble.
There is always entertainment and activities on for those who choose to join in and quiet spaces for those not so keen.
The home home is kept to a very high level of cleanliness and the food options are very good, always seems to be something for everyone.
I cannot recommend this home enough to anyone looking for somewhere to move to or to move a relative into. Nothing is too much trouble and it feels like a real home environment for everybody.
Thank you to everyone for the care and kindness shown

Reply from Natalie Gray, Registered Manager at Highfield House Care HomeThank you so much for taking the time to leave such a wonderful review. We're delighted to hear how happy you are with the decision to move your friend to Highfield House!

It means a great deal to us that you've noticed the effort our staff make to get to know each resident as an individual and adapt care to suit their needs. Creating a friendly, welcoming environment where everyone feels acknowledged and at home is something we're very proud of. We absolutely adore him.

Your kind comments about the activities, quiet spaces, cleanliness, and food will be shared with the whole team, who work incredibly hard to make Highfield House a comfortable and supportive place for everyone. Knowing that it truly feels like a home environment is the highest compliment we could receive.

Thank you again for your recommendation and for your lovely words of appreciation. They mean so much to us all.

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Review of
Highfield House Care Home
from Deborah E (Daughter of Resident) published on 26 January 2026 Submitted via Website • Report

Overall Experience

My mum lived at Highfield House for the final months of her life. During this time she was extremely well cared for. In fact I believe the staff went above and beyond in every aspect of her care.
At the end of her life the compassion shown to her was both heart warming and admirable.
She was kept

comfortable and given a truly dignified end to a long life.
Throughout her time at Highfield House I found responses to any questions or concerns I had immediate and effective.
I felt from my first visit that my mum was very safe here which afforded me great comfort.
The kindness and support shown to myself when my mum was in the last few hours of her life was truly remarkable and I shall never forget the good hearts and kind words of the staff.
Hard working conscientious kind management and staff make this place very special.
I will be forever grateful for the care they gave my dear mum.

Reply from Natalie Gray, Registered Manager at Highfield House Care HomeThank you so much for sharing such a deeply moving and beautiful tribute to your mum and to our team at Highfield House. We are truly honoured that you entrusted us with her care during such an important and sensitive time in her life.

To know that you knew your mum was kept comfortable, cared for with dignity, and surrounded by compassion means everything to us. End-of-life care is something we hold very close to our hearts, and your words truly reflect the values and dedication of our staff and management team.

Your kindness towards our team, especially during such a difficult and emotional time, is deeply appreciated. Supporting families as well as residents is a vital part of what we do, and it means so much to know that you felt cared for and supported too.

We will always remember your mum, and we are incredibly grateful that we were able to be part of her journey. Thank you for your trust, your gratitude, and your beautiful words.

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Review of
Highfield House Care Home
from Hollie S (Friend of Resident) published on 26 January 2026 Submitted via Website • Report

Overall Experience

We have moved our friend to highfield care home recently & we could not ask for better care. All of the staff have a high level of compassion and provide excellent patient care. A special mention to Natalie and Leslie who have made the transition so easy - they are amazing people who give their all

to the home. Would thoroughly recommend Highfield's to anyone looking to find a home for their loved ones. I cannot fault anything at this lovely home.

Reply from Natalie Gray, Registered Manager at Highfield House Care HomeThank you so much for taking the time to leave such a kind and thoughtful review. We're truly grateful for your lovely words and for trusting us with your friend's care.

Helping someone settle into a new home is incredibly important to us, and it means a great deal to know that the transition was a positive and reassuring experience for you. Your recognition of the compassion and dedication shown by our team will be shared with all the staff, who work very hard to provide the best possible care every day.

It was a pleasure to support you all during this time, and your recommendation means more to us than you know. Thank you again for your trust and kindness.

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Review of
Highfield House Care Home
from Jan P (Wife of Resident) published on 3 September 2025 Submitted via Website • Report

Overall Experience

Highfield is very welcoming to my husband and to me. Two particular members of staff always greet us warmly and spend time catching up before I leave my husband in their very capable hands.
He is always happy to go into Highfield and seems relaxed and calm when I go in to see him or bring him home.

The staff talk to us and each other and greet us by names. They are always ready to help or solve a problem.
We spent a very happy Open Day last week in the lovely garden with a fashion show presented by residents, stalls of home made goods, a barbecue and an Elvis impersonator.
It is a home with a warm welcome, a 'can do' attitude and a sense of humour!

Reply from Natalie Gray, Registered Manager at Highfield House Care HomeThank you so much for your wonderful review! We absolutely adore having your husband with us and truly enjoy his fantastic company. We're so happy that he enjoys being with us and that you feel part of the family - that's exactly what we want. We're delighted you both enjoyed our summer event, and we can't wait to welcome you to our upcoming events very soon.

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Review of
Highfield House Care Home
from W A (Daughter of Resident) published on 7 August 2025 Submitted via Website • Report

Overall Experience

I have been very pleased with the level of care for my Mum who lived here for four years, she passed away in May this year. My Step-father continues to receive good care here.
I feel the care and all the services with in the home have continued to improve since my parents first moved there four years

ago. Now at a very high standard in comparison.
Certain members of staff have gone beyond the call of duty to improve the care of my parents.
I have found staff easy to approach and engage in any concerns for my parents. I am very happy to recommend this care home.

Reply from Natalie Gray, Registered Manager at Highfield House Care HomeThankyou for such a beautiful review. We miss your mum terribly, and we are lucky to continue supporting your wonderful stepfather. We really appreciate the recommendation, and we take pride in the care and support we give to the people who live here.

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Review of
Highfield House Care Home
from T N (Daughter of Resident) published on 22 May 2025 Submitted via Website • Report

Overall Experience

Our Dad arrived a few weeks ago and has settled in very well right from the first day. He enjoys the meals - especially the breakfasts, and is happy being looked after and helped every day. As a family we feel reassured that he is happy in this new environment and we now have peace of mind about him

and that he has full supervision, help and support night and day. Yesterday it was a pleasure to see him join in and engage in some activities during the afternoon, All the staff are very friendly and helpful and the house and extensive gardens are lovely. We're very happy that Dad is in Highfield House.

Reply from Natalie Gray, Registered Manager at Highfield House Care HomeThankyou so much for your kind words. We love his company and he seems to really engage with us all. We love that he has made some friends and this seems to have made a big difference to his happiness.

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Review of
Highfield House Care Home
from M T (Power of Attorney of Resident) published on 1 May 2025 Submitted via Postal Card • Report

Overall Experience

All staff are very attentive and caring of the residents. The home has a positive energy which helps all the residents, it's a comfort to know that my uncle has the company of other residents and staff, there are a number of lovely rooms where the residents can socialise, as well as now it's warming

up the lovely garden.

Reply from Natalie Gray, Registered Manager at Highfield House Care HomeThankyou so much for such a beautiful review. We really strive to have a positive environment for everyone and its lovely that you recognize it. We absolutely treasure your uncle and he keeps us all entertained, and is a pleasure to spend time with. Thankyou so much and keep us updated if there is anything we can do for you both.

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Review of
Highfield House Care Home
from J T (Daughter of Resident) published on 16 April 2025 Submitted via Website • Report

Overall Experience

My dad has lived at Highfield House for two and a half years. I have always found the staff to be amazing, so caring and kind, nothing is too much trouble. They look after my dad and all his quirky ways with kindness.
The management are brilliant and always keep me up to date with what's going on with

my Dad, even the small things.
If I have any issues I just call and they go and check on dad or sort out the issue no matter how small.
I feel so lucky that we found this fabulous care home and would 100% recommend the care there to anyone.
Thanks for the continued care for my dad it's really appreciated.
The only reason I have put a 4 for food and drink is that dad loves big Yorkshire puddings and is not keen on the ones at Highfield, but the food is great.

Reply from Natalie Gray, Registered Manager at Highfield House Care HomeThankyou so much for this lovely review. We absolutely adore your dad and he always brings us such joy and fun! As a home, we aim to ensure all family is kept up to date and included as you are the most important people in their life. The kitchen team are working hard on bringing up the bigger yorkies! Thankyou again for sharing your positive words.

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Review of
Highfield House Care Home
from J S (Relative of Resident) published on 1 April 2025 Submitted via Website • Report

Overall Experience

Most of the staff are amazing they care for the residents as they would care for their own family they work super hard and nothing is too much trouble. The food is great and the residents want for nothing. Some teething problems but this is to be expected I guess and they were quickly corrected. Residents

seem happy and they have a great selection of entertainment keeping everyone active and occupied. Super grateful for the carers.

Reply from Natalie Gray, Registered Manager at Highfield House Care HomeThank you for your lovely review. We are extremely lucky with the wonderful staff we have, and they very much care for the people who live at Highfield House. We aim to provide a good service that everyone enjoys, so please keep feeding back from yourself and your loved one as we always want to improve. I am glad to hear that teething issues have been sorted promptly, as this is important to us, as well as good communication.

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Review of
Highfield House Care Home
from A B (Partner of Resident) published on 10 March 2025 Submitted via Postal Card • Report

Overall Experience

The new manager has tightened up things, and it feels a lot more professional - her experience with dementia is a bonus as is visiting without the need for pre-booking - messaging by phone is swift and reassuring. Always a friendly welcoming atmosphere, clean, nicely decorated, no smells, and a lovely

team of people in all departments. The few I didn't rate highly have left. It would be good to meet the night staff. All staff work long hours and it would be nice to feel they had a little more time to check on frailer residents with dementia - things such as warmth and general comfortability and tidy wardrobes and drawers etc. The tea trolley is always a welcome treat especially the homemade cakes!

Reply from Natalie Gray, Registered Manager at Highfield House Care HomeThankyou so much for your lovely review. We always strive to give the best to the people that live in Highfield House and we expect nothing less than professionality and exceptional care. We have been working on recruitment, upgrading the environment, training and the menu so it is lovely to hear that this is appreciated.We are working on continuing to upgrade the environment and experience of the people that live here as this is what we are passionate about. If there is anything we can do to improve, please come and see us. We are always here for feedback and reviews.

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Review of
Highfield House Care Home
from M F (Daughter of Resident) published on 27 February 2025 Submitted via Postal Card • Report

Overall Experience

My mum is thriving. She has come out of her shell, she has made friends, and has put on weight. She is also enjoying being alive and it's all thanks to you guys. All Really lovely place for her to live in.

Reply from Natalie Gray, Registered Manager at Highfield House Care HomeThankyou so much for your lovely review. We are so happy your mum enjoys her time with us. Life in a care home is for living! We feel very passionately about that.

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Review of
Highfield House Care Home
from S W (Daughter of Resident) published on 20 February 2025 Submitted via Postal Card • Report

Overall Experience

I have been continually impressed and reassured by the service and compassion offered by the staff at Highfield.
Mum has been supported and looked after well. She enjoys the food, activities and the facilities in her room.
Any questions I have had as a family member have been answered in full and

quickly.

Reply from Natalie Gray, Registered Manager at Highfield House Care HomeThank you so much for your amazing review. We absolutely adore you and your mum and feel so lucky to have you with us.

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Review of
Highfield House Care Home
from M M (Daughter of Resident) published on 19 February 2025 Submitted via Postal Card • Report

Overall Experience

Initially, the home has well-kept gardens, frontage and interior. The management are very good, and try to accommodate your requests and new residents. Staff are friendly and hard working. The interior is bright and importantly clean. Each room has ensuite facilities. The home is warm, but not overheated,

which is ideal. There are communal, clean areas for residents and visitors, a courtyard, and well maintained rear garden. I would think Highfields would be one of the best residential homes in the region, overall very good.

Reply from Natalie Gray, Registered Manager at Highfield House Care HomeThank you for your kind words. We are very lucky to have such wonderful facilities and staff available to the people who live at Highfield House. We appreciate your lovely review.

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Review of
Highfield House Care Home
from S M (Daughter of Resident) published on 30 January 2024 Submitted via Postal Card • Report

Overall Experience

The management are always very approachable. The carers are always very kind and considerate.

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Review of
Highfield House Care Home
from Mary M (Daughter of Resident) published on 4 December 2023 Submitted via Postal Card • Report

Overall Experience

The care, kindness and attention to detail in every aspect given from all the staff at Highfield to my mother was outstanding. All staff were all loving, and helpful. Nothing was ever too much to ask of them. They truly are an amazing team.

Reply from Garry Gardiner, Commercial Director at Highfield House Care HomeThank you for taking the time to complete a review for us. It means so much to us that you rate our home outstanding in all areas. As you have quoted we really do have an amazing team.

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Review of
Highfield House Care Home
from Amy B (Granddaughter of Resident) published on 4 December 2023 Submitted via Postal Card • Report

Overall Experience

So much care and love was given to my nan for the short period of time she was there. Nothing was ever too much for the staff at Highfield. They were always so welcoming to me and my family when we visited. Always smiling and happy which was relayed onto all of the residents.

Reply from Garry Gardiner, Commercial Director at Highfield House Care HomeThank you for taking the time to complete a review for us. We are very proud of our team at Highfield House and we will ensure that your kind feedback is passed on to them.

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Review of
Highfield House Care Home
from Jess Z (Niece of Resident) published on 4 December 2023 Submitted via Postal Card • Report

Overall Experience

I'm extremely happy with my aunt's care at Highfield. The staff are very helpful and always friendly. I have a very positive relationship with the management and am always kept updated with my aunt's health and situation. The home is very clean and seems a very comfortable environment to be a resident

in.

Reply from Garry Gardiner, Commercial Director at Highfield House Care HomeThank you for completing a review for us. We are so pleased to read that you are happy with the care that we provide at Highfield House and that you rate us so highly in all areas.

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Review of
Highfield House Care Home
from E C (Resident) published on 12 October 2023 Submitted via Postal Card • Report

Overall Experience

Excellent staff. All helped me settle in. A credit to their profession.

Reply from Garry Gardiner, Commercial Director at Highfield House Care HomeThank you for completing a review for us. We are really pleased that you are enjoying living with us.

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Review of
Highfield House Care Home
from Tony S (Son of Resident) published on 28 September 2023 Submitted via Website • Report

Overall Experience

The care my mother receives at Highfields is of a high standard. The staff are always friendly and kind and readily spend time with the residents and their visitors.
My mother has been at Highfields for over a year now and regularly tells us she has had a lovely day, whether she has been sitting in

the conservatory looking over the well-kept gardens, or joining in with organised activities.

Reply from Garry Gardiner, Commercial Director at Highfield House Care HomeThank you for completing a review for us. It is lovely to read that Mum is happy and enjoys living with us. This means a lot to the hard-working team at Highfield House.

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Care Home Owned by Castlemeadow Care Group in Suffolk

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Castlemeadow Care Group Reviews in Suffolk (66)

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