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Care Home Owned by Castlemeadow Care Group in Suffolk

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9.4 Group Review Score (the average from all locations with a review score)
  • Care Home Owned by Castlemeadow Care Group in Suffolk

Only the locations & reviews in Suffolk for Castlemeadow Care Group are showing below.

View the details of all 6 locations (with 498 reviews) owned by Castlemeadow Care Group

Castlemeadow Care Group Locations in Suffolk (1)

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1 Care Home owned by Castlemeadow Care Group in Suffolk
Highfield House Care Home

London Road, Halesworth IP19 8LP 

9.7 62 reviews
"Highfield is very welcoming to my husband and to me. Two particular members of staff always greet us warmly and spend time catching up…"   Read all 62 reviews
Location Type Care Home

Highfield House offers short or long-term residential care solutions for a wide range of differing needs. Care plans are adapted to suit individual requirements and include care for Parkinson’s, palliative and convalescence care as well as care for the… Read more about Highfield House Care Home

  • Care Provided
  • Long Term/Permanent
  • Short Term/Respite
  • Older Person Care
  • Residential Care
  • Dementia Residential Care
  • Physical Disability
  • Palliative Care
  • 40 Rooms
  • from £1,250 / week

Castlemeadow Care Group Reviews in Suffolk (62)

9.4

Castlemeadow Care Group has a Group Review Score of 9.4 (9.425) out of 10.
The Group Review Score is calculated using the average from all locations with a Review Score, and in addition 75%+ of all locations belonging to Castlemeadow Care Group must have a Review Score.

Overall Experience
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Date Published
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Reviewer Connection to Castlemeadow Care Group
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Review of

Highfield House Care Home

from Jan P (Wife of Resident) published on 3 September 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Highfield is very welcoming to my husband and to me. Two particular members of staff always greet us warmly and spend time catching up before I leave my husband in their very capable hands.
He is always happy to go into Highfield and seems relaxed and calm when I go in to see him or bring him home.
The staff talk to us and each other and greet us by names. They are always ready to help or solve a problem.
We spent a very happy Open Day last week in the lovely garden with a fashion show presented by residents, stalls of home made goods, a barbecue and an Elvis impersonator.
It is a home with a warm welcome, a 'can do' attitude and a sense of humour!
Reply from Natalie Gray, Registered Manager at Highfield House Care Home

Thank you so much for your wonderful review! We absolutely adore having your husband with us and truly enjoy his fantastic company. We're so happy that he enjoys being with us and that you feel part of the family - that's exactly what we want. We're delighted you both enjoyed our summer event, and we can't wait to welcome you to our upcoming events very soon.

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Review of

Highfield House Care Home

from W A (Daughter of Resident) published on 7 August 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
I have been very pleased with the level of care for my Mum who lived here for four years, she passed away in May this year. My Step-father continues to receive good care here.
I feel the care and all the services with in the home have continued to improve since my parents first moved there four years
ago. Now at a very high standard in comparison.
Certain members of staff have gone beyond the call of duty to improve the care of my parents.
I have found staff easy to approach and engage in any concerns for my parents. I am very happy to recommend this care home.
Reply from Natalie Gray, Registered Manager at Highfield House Care Home

Thankyou for such a beautiful review. We miss your mum terribly, and we are lucky to continue supporting your wonderful stepfather. We really appreciate the recommendation, and we take pride in the care and support we give to the people who live here.

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Review of

Highfield House Care Home

from T N (Daughter of Resident) published on 22 May 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Our Dad arrived a few weeks ago and has settled in very well right from the first day. He enjoys the meals - especially the breakfasts, and is happy being looked after and helped every day. As a family we feel reassured that he is happy in this new environment and we now have peace of mind about him
and that he has full supervision, help and support night and day. Yesterday it was a pleasure to see him join in and engage in some activities during the afternoon, All the staff are very friendly and helpful and the house and extensive gardens are lovely. We're very happy that Dad is in Highfield House.
Reply from Natalie Gray, Registered Manager at Highfield House Care Home

Thankyou so much for your kind words. We love his company and he seems to really engage with us all. We love that he has made some friends and this seems to have made a big difference to his happiness.

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Review of

Highfield House Care Home

from M T (Power of Attorney of Resident) published on 1 May 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
All staff are very attentive and caring of the residents. The home has a positive energy which helps all the residents, it's a comfort to know that my uncle has the company of other residents and staff, there are a number of lovely rooms where the residents can socialise, as well as now it's warming
up the lovely garden.
Reply from Natalie Gray, Registered Manager at Highfield House Care Home

Thankyou so much for such a beautiful review. We really strive to have a positive environment for everyone and its lovely that you recognize it. We absolutely treasure your uncle and he keeps us all entertained, and is a pleasure to spend time with. Thankyou so much and keep us updated if there is anything we can do for you both.

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Review of

Highfield House Care Home

from J T (Daughter of Resident) published on 16 April 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My dad has lived at Highfield House for two and a half years. I have always found the staff to be amazing, so caring and kind, nothing is too much trouble. They look after my dad and all his quirky ways with kindness.
The management are brilliant and always keep me up to date with what's going on with
my Dad, even the small things.
If I have any issues I just call and they go and check on dad or sort out the issue no matter how small.
I feel so lucky that we found this fabulous care home and would 100% recommend the care there to anyone.
Thanks for the continued care for my dad it's really appreciated.
The only reason I have put a 4 for food and drink is that dad loves big Yorkshire puddings and is not keen on the ones at Highfield, but the food is great.
Reply from Natalie Gray, Registered Manager at Highfield House Care Home

Thankyou so much for this lovely review. We absolutely adore your dad and he always brings us such joy and fun! As a home, we aim to ensure all family is kept up to date and included as you are the most important people in their life. The kitchen team are working hard on bringing up the bigger yorkies! Thankyou again for sharing your positive words.

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Review of

Highfield House Care Home

from J S (Relative of Resident) published on 1 April 2025 Submitted via Website • Report
Overall Experience 4.0 out of 5
Most of the staff are amazing they care for the residents as they would care for their own family they work super hard and nothing is too much trouble. The food is great and the residents want for nothing. Some teething problems but this is to be expected I guess and they were quickly corrected. Residents
seem happy and they have a great selection of entertainment keeping everyone active and occupied. Super grateful for the carers.
Reply from Natalie Gray, Registered Manager at Highfield House Care Home

Thank you for your lovely review. We are extremely lucky with the wonderful staff we have, and they very much care for the people who live at Highfield House. We aim to provide a good service that everyone enjoys, so please keep feeding back from yourself and your loved one as we always want to improve. I am glad to hear that teething issues have been sorted promptly, as this is important to us, as well as good communication.

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Review of

Highfield House Care Home

from A B (Partner of Resident) published on 10 March 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The new manager has tightened up things, and it feels a lot more professional - her experience with dementia is a bonus as is visiting without the need for pre-booking - messaging by phone is swift and reassuring. Always a friendly welcoming atmosphere, clean, nicely decorated, no smells, and a lovely
team of people in all departments. The few I didn't rate highly have left. It would be good to meet the night staff. All staff work long hours and it would be nice to feel they had a little more time to check on frailer residents with dementia - things such as warmth and general comfortability and tidy wardrobes and drawers etc. The tea trolley is always a welcome treat especially the homemade cakes!
Reply from Natalie Gray, Registered Manager at Highfield House Care Home

Thankyou so much for your lovely review. We always strive to give the best to the people that live in Highfield House and we expect nothing less than professionality and exceptional care. We have been working on recruitment, upgrading the environment, training and the menu so it is lovely to hear that this is appreciated.We are working on continuing to upgrade the environment and experience of the people that live here as this is what we are passionate about. If there is anything we can do to improve, please come and see us. We are always here for feedback and reviews.

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Review of

Highfield House Care Home

from M F (Daughter of Resident) published on 27 February 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mum is thriving. She has come out of her shell, she has made friends, and has put on weight. She is also enjoying being alive and it's all thanks to you guys. All Really lovely place for her to live in.
Reply from Natalie Gray, Registered Manager at Highfield House Care Home

Thankyou so much for your lovely review. We are so happy your mum enjoys her time with us. Life in a care home is for living! We feel very passionately about that.

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Review of

Highfield House Care Home

from S W (Daughter of Resident) published on 20 February 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have been continually impressed and reassured by the service and compassion offered by the staff at Highfield.
Mum has been supported and looked after well. She enjoys the food, activities and the facilities in her room.
Any questions I have had as a family member have been answered in full and
quickly.
Reply from Natalie Gray, Registered Manager at Highfield House Care Home

Thank you so much for your amazing review. We absolutely adore you and your mum and feel so lucky to have you with us.

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Review of

Highfield House Care Home

from M M (Daughter of Resident) published on 19 February 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Initially, the home has well-kept gardens, frontage and interior. The management are very good, and try to accommodate your requests and new residents. Staff are friendly and hard working. The interior is bright and importantly clean. Each room has ensuite facilities. The home is warm, but not overheated,
which is ideal. There are communal, clean areas for residents and visitors, a courtyard, and well maintained rear garden. I would think Highfields would be one of the best residential homes in the region, overall very good.
Reply from Natalie Gray, Registered Manager at Highfield House Care Home

Thank you for your kind words. We are very lucky to have such wonderful facilities and staff available to the people who live at Highfield House. We appreciate your lovely review.

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Review of

Highfield House Care Home

from S M (Daughter of Resident) published on 30 January 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The management are always very approachable. The carers are always very kind and considerate.
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Review of

Highfield House Care Home

from Mary M (Daughter of Resident) published on 4 December 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The care, kindness and attention to detail in every aspect given from all the staff at Highfield to my mother was outstanding. All staff were all loving, and helpful. Nothing was ever too much to ask of them. They truly are an amazing team.
Reply from Garry Gardiner, Commercial Director at Highfield House Care Home

Thank you for taking the time to complete a review for us. It means so much to us that you rate our home outstanding in all areas. As you have quoted we really do have an amazing team.

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Review of

Highfield House Care Home

from Amy B (Granddaughter of Resident) published on 4 December 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
So much care and love was given to my nan for the short period of time she was there. Nothing was ever too much for the staff at Highfield. They were always so welcoming to me and my family when we visited. Always smiling and happy which was relayed onto all of the residents.
Reply from Garry Gardiner, Commercial Director at Highfield House Care Home

Thank you for taking the time to complete a review for us. We are very proud of our team at Highfield House and we will ensure that your kind feedback is passed on to them.

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Review of

Highfield House Care Home

from Jess Z (Niece of Resident) published on 4 December 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I'm extremely happy with my aunt's care at Highfield. The staff are very helpful and always friendly. I have a very positive relationship with the management and am always kept updated with my aunt's health and situation. The home is very clean and seems a very comfortable environment to be a resident
in.
Reply from Garry Gardiner, Commercial Director at Highfield House Care Home

Thank you for completing a review for us. We are so pleased to read that you are happy with the care that we provide at Highfield House and that you rate us so highly in all areas.

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Review of

Highfield House Care Home

from E C (Resident) published on 12 October 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Excellent staff. All helped me settle in. A credit to their profession.
Reply from Garry Gardiner, Commercial Director at Highfield House Care Home

Thank you for completing a review for us. We are really pleased that you are enjoying living with us.

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Review of

Highfield House Care Home

from Tony S (Son of Resident) published on 28 September 2023 Submitted via Website • Report
Overall Experience 4.0 out of 5
The care my mother receives at Highfields is of a high standard. The staff are always friendly and kind and readily spend time with the residents and their visitors.
My mother has been at Highfields for over a year now and regularly tells us she has had a lovely day, whether she has been sitting in
the conservatory looking over the well-kept gardens, or joining in with organised activities.
Reply from Garry Gardiner, Commercial Director at Highfield House Care Home

Thank you for completing a review for us. It is lovely to read that Mum is happy and enjoys living with us. This means a lot to the hard-working team at Highfield House.

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Review of

Highfield House Care Home

from M H (Daughter of Resident) published on 21 September 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
From a daughter's point of view I have found management, care staff, cleaning staff and anyone I have missed to be caring/compassionate and very helpful to residents, family, and friends. The feeling I get from this care home it's just like home from home and you are treated as family.
Reply from Garry Gardiner, Commercial Director at Highfield House Care Home

Thank you for taking the time to complete a review. We are so pleased that you consider Highfield House to be a home from home and that you have rated our hardworking team so highly.

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Review of

Highfield House Care Home

from L B (Daughter of Resident) published on 21 September 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mum came into Highfield House Care Home in August and I am extremely grateful for the care and kindness she has been given by management, carers, cooks, cleaners, laundry ladies and maintenance men. Everyone is always so helpful and informative when we have a question. They also keep us up to date with
anything happening. Would highly recommend it.
Reply from Garry Gardiner, Commercial Director at Highfield House Care Home

Thank you for taking the time to complete a review for us. We are so pleased to read that you are happy with the care and ancillary services that we provide at Highfield House.

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Review of

Highfield House Care Home

from C H (Daughter of Resident) published on 12 September 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Management, staff and carers are all friendly, efficient and welcoming and have made the transition for our mother from a previous care home which closed, to Highfield an easy one. An initial hitch with our chosen room which was not of the care home's making, was dealt with efficiently and speedily
with continued communication, updates and help throughout. We couldn't fault the way the management dealt with this. The carers and in particular the two senior cares have been efficient and kind and made Mum's first day in particular with all the form filling checks etc. needed, easy and fun. They and the other carers continue to be friendly and accommodating which makes a good atmosphere in the home. Highfield is clean and well-run with separate communal rooms, each providing a different atmosphere for the residents. The garden is peaceful and well-maintained. Mum enjoys daily walks around the grounds which she can access through her ground-floor room. We thoroughly recommend Highfield House.
Reply from Garry Gardiner, Commercial Director at Highfield House Care Home

Thank you for completing a review for us. We are so pleased that your mum is enjoying living with us at Highfield House.

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Review of

Highfield House Care Home

from F P (Resident) published on 12 June 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Like it very much, staff are very kind.
Reply from Garry Gardiner, Commercial Director at Highfield House Care Home

Thank you for taking the time to complete a review for us. We are so pleased that you enjoy living with us and that you rate all our services so highly.

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Awards / Recognitions (4)

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