Castlemeadow Care Group in Norfolk | 5 Care Homes

Review of
Lincoln House Care Home
from Ian T (Son of Resident) published on 7 August 2025

Submitted via Website • Report

Overall Experience

Our beloved Mother has been in Lincoln House for 6 months now & overall we are very pleased with the care she is receiving.
There have been some staff changes & periods where the nursing & care staff have been under huge pressure, but generally they take great care of mum, ensuring her needs are met

& she is happy. The frequency & range of activities that a member of staff & the team put together are fantastic & Mum really enjoys taking part in whatever is going on.
The rooms & communal areas are a bit dated but they have just started a full refurb so I'm sure that by the time that is finished the Home will be a warm & welcoming place for both residents & visitors.
We will never get the level or care that we would give mum at home on a 1-to-1 basis, but that wasn't possible so Lincoln House was our next best option & we are happy with the way that they look after Mum, but more importantly she is happy there which is the top priority as far as we are concerned.

Reply from Helen Caul, Interim Manager at Lincoln House Care Home

Thank you for your lovely feedback. We are currently refurbishing Lincoln House and will keep all relatives updated with the progression.Mum is happy and settled at Lincoln House and she is a pleasure to care for. All of the family are positive and supportive and staff always welcome your visits. I will share your review with all the staff at our next meeting as this does mean so much to them.

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Review of
Wyndham House Care Home
from Duncsn J (Son of Resident) published on 23 July 2025

Submitted via Website • Report

Overall Experience

Fantastic staff and always available to help,activities for patients are great and the food is top draw.can't believe it's been 6 weeks since my mum was moved to wymondham house and everything has been so brilliant.

Reply from Michelle Freebairn, General Manager at Wyndham House Care Home

Thank you so much for your review it really is appreciated. Your mum is a pleasure and has become part of our Wyndham House Family as have you all. You know if there is anything we can do just ask.

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Review of
The Paddocks
from S B (Granddaughter of Resident) published on 18 June 2025

Submitted via Website • Report

Overall Experience

From start to finish the communication was appauling. Concerns raised verbally and then in writing were ignored, only when they were reported to CQC was any action taken. Bathing once every few weeks is considered OK, poor oral hygiene, urine bottles not emptied and left on bedside tables all day, urine

soaked sheets left on the bed and the duvet pulled over (no wonder the home has that urine smell throughout), regularly told by carers they are "short staffed". Regular medication errors. RESPECT form and paperwork going missing. No regular updates of accidents. Sensor equipment never used properly or working. Asking for a doctor for 3 weeks to no avail and he ended up in hospital. 6 months there 24 falls and only 5 were witnessed! Unexplained bruising. Residents shouting for water and staff ignoring them. The list is endless of the lack of care this service provides.
Being told by the manager they would call the new care provider to warn them about the family is an absolute disgrace!!

Reply from Viktor Zak, Operations Director at The Paddocks

Thank you for taking the time to share your feedback. We deeply regret that the experience did not meet your expectations.We would like to point out that the review is not accurate and reflective of events, the context and circumstances. The resident was fully able to make their own decisions, and we respected their autonomy in line with our duty of care. While we understand the family's concerns, our approach was guided by the resident's rights and preferences. There are instances where family's expectations may be unrealistic e.g. reducing number of falls even further. We regret that we were unable to fully meet the family's expectations in this case.Written evidence was provided to CQC contradicting your claims above. Our commitment to continuous improvement remains steadfast, and we are dedicated to providing a safe and comfortable environment for all our residents.We are committed to ensuring that The Paddocks remains a place where residents receive the highest standard of care.

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Review of
St John's House
from Sian-Marie T (Granddaughter of Resident) published on 11 June 2025

Submitted via Website • Report

Overall Experience

We feel so lucky to have chosen this care home for my Nana.
From management , reception, kitchen, hosts to care staff, we have no complaints.
The minute we walk through the door, we are so welcomed by the staff, every single one of them. We feel like family.
The service, host and hostesses seem

hidden but they are golden to the home. Along with the cleaners and laundry.
The wellbeing team are a blessing in disguise.
I can't rate this home highly enough, if I could give them 1000 stars I would, 5 stars doesn't seem enough for the care, support and welcoming presence.
They've tended to my Nanas every need, no stone left unturned. I am so grateful to everyone that works at St John's for the attention and care my Nana has received. I recommend St Johns. Thank you all x

Reply from Emma Bayne, General Manager at St John's House

Thank you so much for your incredibly kind words and heartfelt feedback. We are truly touched to hear how welcome and supported you and your Nana feel at St Johns. It means the world to us to know that every member of our teamfrom reception and care staff to our behind-the-scenes heroes in the kitchen, housekeeping, and wellbeinghas made a positive difference in your experience.Our goal is always to create a home-from-home atmosphere, where every resident and their family feel part of the St Johns family, and your message reassures us that we are achieving just that. Your recognition of the entire teams dedication and care is deeply appreciated and will be shared with everyone involved.Thank you once again for your recommendation and for trusting us with your Nanas care. Its an honour and a privilege to be part of her journey.

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Review of
The Mayfields Care Home
from V H (Friend of Resident) published on 9 May 2025

Submitted via Postal Card • Report

Overall Experience

I have been visiting Mayfields for 16 months. The staff are very caring. My friend on top floor has been looked after well, any concerns have been dealt with immediately. She seems happy and that is what matters most.

Reply from Martin Bargeman, General Manager at The Mayfields Care Home

Thank you so much for sharing your experience. We're truly grateful for your kind words and are pleased to hear that both you and your friend have had such positive experiences at Mayfields. It's wonderful to know she feels happy and well cared for-that is indeed what matters most. We'll be sure to pass your feedback on to the staff, who always strive to provide compassionate and responsive care.

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Review of
St John's House
from A P (Resident) published on 1 May 2025

Submitted via Postal Card • Report

Overall Experience

I became a resident at St Johns in order to recover from a hip replacement operation. The staffed showed complete professionalism at all times whilst retaining humanity and compassion. Their patience, even in the early hours of the morning, was spectacular. I was there for 3 weeks and never saw anything

except exceptional care for all residents. The building is light, airy and kept very clean. The activities are varied and stimulating and the food is excellent.

Reply from Emma Bayne, General Manager at St John's House

Thank you so much for your lovely feedback. We're truly grateful you chose St John's for your recovery, and we're delighted to hear that your experience with us was such a positive one. It means a lot to the whole team to know that their professionalism, compassion, and dedication-day and night-made a difference during your stay. We're also so pleased you enjoyed the environment, the activities, and the food! Wishing you continued good health and a smooth recovery from your hip operation. You're always welcome at St John's.

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Review of
St John's House
from David J (Son of Resident) published on 22 April 2025

Submitted via Website • Report

Overall Experience

My father recently stayed at St Johns House for a 2 week respite, and the experience was excellent from start to finish. The level of care, support and consideration shown by the staff was outstanding. Every effort was made to ensure he was comfortable and well looked after, and the team consistently

went above and beyond.
The staff struck a perfect balance between professionalism and kindness. They were friendly, supportive, and genuinely caring in their approach. It was also heartwarming to see how welcoming both residents and staff were to our family whenever we visited.
The home itself is spacious with a great variety of rooms and communal areas to enjoy, including the lovely coffee room and the grand piano! It made a real difference to have such a well-thought-out and inviting environment.
Thank you to everyone at St Johns for the exceptional care you provided and we look forward to another visit soon.

Reply from Emma Bayne, General Manager at St John's House

Thank you so much for your kind words and thoughtful feedback. We're delighted to hear that your father had such a positive experience during his respite stay at St John's House. It means a great deal to the whole team to know that their care, support, and warmth made a real difference.We are especially pleased that you and your family felt so welcomed and comfortable during visits-that sense of community is something we truly value.

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Review of
St John's House
from A W (Respite Resident) published on 4 April 2025

Submitted via Postal Card • Report

Overall Experience

I spent 2 weeks in St John's following knee replacement surgery. It was ideal for my needs following major surgery, just being cared for. The facilities in the home are excellent and the staff all friendly and helpful. They did not appear to have staffing issues although I was mainly independent. Food

was good, although I feel supper was too early at 4:45 is hard, a light meal with nothing else until breakfast some 15 hours later. The need for pain relief in a reasonable time from asking was sometimes frustrating and painful, especially at night. When offering these services maybe this should be addressed.

Reply from Emma Bayne, General Manager at St John's House

Thank you for sharing your experience. We are pleased to hear that you found the care, facilities, and staff at St John's House to be excellent and that your stay supported your recovery. Regarding your comments on pain relief, we understand how important timely medication is, especially post-surgery. Unfortunately, we must adhere to strict regulations around the storage and administration of controlled drugs, which can sometimes lead to unavoidable delays. We appreciate how frustrating this can be and will continue to review our processes to ensure the best possible experience for our residents. With regard to meal times, we recognise that an early supper may not suit everyone. A light menu is available 24 hours a day on request, we appreciate your feedback and we will make this clearer in our welcome guide. Thank you again for your valuable insights-we always strive to improve our services and appreciate your feedback. We hope you are continuing to recover well.

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Review of
St John's House
from Hilary C (Respite Resident) published on 6 March 2025

Submitted via Postal Card • Report

Overall Experience

Generally a good experience.
Staff very kind and caring. Help when needed, friendly atmosphere.

Reply from Emma Bayne, General Manager at St John's House

Thank you for taking the time to share your feedback. Were pleased to hear that you had a generally good experience and that our staffs kindness, care, and support made a positive impression. Creating a friendly and welcoming atmosphere is very important to us, and were always looking for ways to improve. If theres anything we could have done to make your experience even better, wed love to hear your thoughts. Please feel free to reach out to us directly.

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Review of
The Mayfields Care Home
from D R (Brother of Resident) published on 28 February 2025

Submitted via Postal Card • Report

Overall Experience

During visits and the reports received by other family members the care home is very well run. The residents are well cared for and seeing a family member settled there was very reassuring.

Reply from Martin Bargeman, General Manager at The Mayfields Care Home

Thank you so much for your 5-star review about The Mayfields. We take pride in the services we deliver ensuring all our residents are well cared for.

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Review of
The Mayfields Care Home
from E W (Daughter-in-law of Resident) published on 27 February 2025

Submitted via Postal Card • Report

Overall Experience

All staff work together to provide a safe, caring environment for the residents, often going the extra mile.
The building and individual rooms are spacious and well kept. The food is varied and tasty.
There is a robust system for medical issues and emergencies.
Very good communication from staff

at all levels.

Reply from Martin Bargeman, General Manager at The Mayfields Care Home

We are thrilled to hear that you've had such a positive experience with us. It's wonderful to know that our team's dedication to providing a safe and caring environment has made an impact. We take great pride in maintaining spacious, well-kept rooms and offering a variety of delicious meals. Our commitment to both medical care and open communication is something we prioritise, and we're happy to hear it's made a difference for you. Thanks again for sharing your feedback - it truly means a lot.

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Review of
Wyndham House Care Home
from N F (Friend of Resident) published on 17 February 2025

Submitted via Website • Report

Overall Experience

Very friendly care home, management and staff are very friendly and lovely nothing is too much trouble for them, always there to listen to you if you want to have a chat, the residents always look happy to be there.

Reply from Michelle Freebairn, General Manager at Wyndham House Care Home

Thank you for your feedback, nothing is too much trouble and we try to do our best. Much Appreciated to be recognised for our hard work which is always a pleasure.

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Review of
Wyndham House Care Home
from S B (Daughter of Resident) published on 4 February 2025

Submitted via Website • Report

Overall Experience

Wyndham House has exceeded our expectations. Dad has settled in really well. The home has plenty of activities available if the residents want to join in, guests are invited in to talk, sing and even bring small animals in for the residents to interact with. The staff are kind and caring, taking time

to get to know each resident's little ways, nothing is too much trouble.

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Review of
St John's House
from A L (Daughter of Resident) published on 31 January 2025

Submitted via Postal Card • Report

Overall Experience

My parents had a very good experience at St John's House. The staff were amazing in every area from care and cleaners, to management and front of house. We were made to feel welcome and overall the care was excellent. An area which could be improved is the catering with slightly larger portions for

the evening meal. It would be nice for residents to eat communally more than once day. I would certainly recommend St. John's to other people needing a care home.

Reply from Emma Bayne, General Manager at St John's House

Thats wonderful to hear that your parents had such a positive experience at St John's House! It's great to know that the staff made such a strong impression across all areas. I appreciate your feedback on the catering and communal dining are valuable suggestions that could enhance the residents' experience even further.

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Review of
Lincoln House Care Home
from Sarah S (Daughter of Resident) published on 31 January 2025

Submitted via Website • Report

Overall Experience

My mother was recently discharged from hospital and we were lucky enough to get her directly into Lincoln House for the care that she needed.
It has only been a short time that she has been a resident at Lincoln House but I cannot praise the team there enough, in particular the head nurse. If I could

give 10 stars I would. It was all very short notice getting Mum in and they did everything possible to make the transfer run as smoothly as possible. The care they give my mother is nothing less than what I could wish for. Within 24 hrs they had transformed her room to make it so homely for her. Sadly my mother isn't going to get better but since leaving hospital she has looked so much better and with the encouragement of the team there she is already participating in activities that I never thought possible when she was hospitalised. They treat every resident as an individual and do everything possible to meet their needs.

Reply from Ellie Whiting, Digital Marketing Executive at Lincoln House Care Home

Thank you for this 5-star review. We take great pride in our home. We are glad your mother has settled in well at Lincoln House. I shall pass this wonderful feedback on to our team.

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Review of
The Mayfields Care Home
from R S (Relative of Resident) published on 31 January 2025

Submitted via Postal Card • Report

Overall Experience

I have been a visitor to 3 residents from 2019 to date. Each time someone needs care I always highly recommend Mayfields as I have always been impressed by the facilities which are more like a high-class hotel than a care home. As you walk in the door the staff are friendly and welcoming. The caring

staff and catering are top-class. The coffee area is great as if your loved ones is able you can take them there for a drink together. As someone who hopefully has some time before I'd need this facility for myself, I would be pleased to think I could go somewhere like Mayfield.

Reply from Ellie Whiting, Digital Marketing Executive at The Mayfields Care Home

Thank you for your great feedback about The Mayfields. Our team work hard to ensure everyone has a great visit and it is lovely to hear you have experienced this. You will always be welcome here at The Mayfields.

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Review of
The Mayfields Care Home
from J B (Niece of Resident) published on 30 January 2025

Submitted via Postal Card • Report

Overall Experience

We had no hesitation in bringing our Aunt to Mayfield as I have been informed with the care home from 2019 when a dear friend was transferred from hospital for palliative care. Since then I have recommended many people whom I continue to visit. The welcome from the start of the stay for patients whether

permanent or short stay is wonderful from all members of the staff. The atmosphere is so warm and friendly and a wonderful place for all who are involved with the 'home'. I have worked in care homes in my lifetime and this one is the top by far, for care for people in need. Super food from the kitchen and all who work in this wonderful home.

Reply from Ellie Whiting, Digital Marketing Executive at The Mayfields Care Home

Thank you for your lovely feedback. At The Mayfields we take pride in making our home feeling warm and friendly. I am delighted that your Aunt had a good stay here. Please do keep in touch. You are always welcome.

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Review of
The Mayfields Care Home
from S W (Friend of Resident) published on 30 January 2025

Submitted via Postal Card • Report

Overall Experience

I have been a visitor at Mayfields since 2020 when I accompanied a friend visiting a friend. The place is so warm, friendly atmosphere when you first enter, this runs right through the home with the wonderful staff and their caring attitude towards all the residents. The food always looks nourishing

which is what the residents need. I cannot thank all members of staff for their continuing care in this wonderful care home.

Reply from Ellie Whiting, Digital Marketing Executive at The Mayfields Care Home

Thank you so much for your 5-star review about The Mayfields. We take pride in the services we deliver. Please continue to visit us - you are always welcome.

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Review of
The Paddocks
from B E (Wife of Resident) published on 30 January 2025

Submitted via Postal Card • Report

Overall Experience

My husband has been a resident in the Sandpiper Wing for just over a year. I visit as much as possible, I have found the staff very helpful and caring and feel he is being well looked after. The home is introducing regular resident care plan reviews and meetings with management have been reinstated

with relatives, both are a positive step forward. My husband's room is carpeted, which although regularly cleaned harbours smell and is stained, I have raised this and am aware of budgetary and other constraints, but feel hard flooring would be a vast improvement. Due to design and space, there is no family room available and the communal lounge is often full, which makes accommodating more than one visitor per resident difficult. Several items of my husband's clothing have disappeared despite being marked with his name and room number, the introduced tagging system seems to work reasonably well. Activities and events are really good, e.g., live music, buffets for friends and relatives on special occasions. They have recently introduced a visual offering of meals available for residents to choose from.

Reply from Ellie Whiting, Digital Marketing Executive at The Paddocks

Thanks for your review! We're glad to hear the staff has been helpful and that you feel your husband is being well looked after. Following your conversation with the Care Dementia Manager, the better flooring option has been addressed, and we are figuring out ways to manage the crowded visitor space. We're also working on improving our clothing tagging system. It's great to hear your husband enjoys the activities and new meal menu. We really appreciate your input and are always working to improve our home. Please do speak to us if you have any more concerns!

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Review of
St John's House
from Sophia Y (Daughter of Resident) published on 28 January 2025

Submitted via Website • Report

Overall Experience

Fantastic team who do an amazing job supporting our dad who is ravaged by end stage dementia. This is a difficult job but the staff go above and beyond to do everything they can to support him. They have engaged the MDT team to support him in every way possible as his health and mobility decline. They

really do put extra effort into ensuring that now he is rarely able to tolerate getting out of bed he isn't alone. They visit him in his room, one of the staff goes and plays guitar to dad who used to be a wonderful musician. They continue to try to see the man that once was through the veil of dementia and treat him with such care and kind respect although at times he can be quite aggressive and confused. They also do a great deal to support the rest of the family through this difficult time. They are so kind and welcoming to us all. We are so grateful for the staff and only wish they received a greater proportion of the high fees paid.

Reply from Emma Bayne, General Manager at St John's House

Thank you so much for your heartfelt words and for taking the time to share this. Supporting your dad and your family through such a challenging time is truly an honour for our team.

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Care Homes Owned by Castlemeadow Care Group in Norfolk

Castlemeadow Care Group Locations in Norfolk (5)

Castlemeadow Care Group Reviews in Norfolk (431)

Lincoln House Care Home

Wyndham House Care Home

The Paddocks

St John's House

The Mayfields Care Home

St John's House

St John's House

St John's House

St John's House

The Mayfields Care Home

The Mayfields Care Home

Wyndham House Care Home

Wyndham House Care Home

St John's House

Lincoln House Care Home

The Mayfields Care Home

The Mayfields Care Home

The Mayfields Care Home

The Paddocks

St John's House

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