Care Homes Owned by Castlemeadow Care Group in Norfolk

We are delighted to hear that you enjoyed your time volunteering with our Wellbeing Team. It's wonderful that you support the variety of activities offered, the care shown to residents, and the hard work of all our teams across the home. Your feedback means a lot to us, and we truly appreciate the time you have given to support our residents.

Thank you so much for your thoughtful message about your mother-in-law's time with us. We are deeply sorry for your loss and extend our heartfelt condolences to you and your family. It was a privilege for all of us at St John's House to be part of her care and to get to know her over the past 3 years. Your kind words about our team, activities and specialist dementia care mean a great deal to us. We strive to make every day meaningful and comfortable for the people who live here, and it is reassuring to know that our efforts brought her quality of life and comfort. Please know that she will be remembered fondly by the staff who cared for her. We are grateful that you took the time to share your experience with us.

It was an absolute pleasure to host your Uncle's Birthday, there was an exceptional turn out. Thank you for inviting the staff and residents - we thoroughly enjoyed the afternoon.

Good Morning Thank you for your feedback it is much appreciated. Our residents and families can use the garden at anytime, please feel free to request access so you and your friend can enjoy especially with the lovely weather.

Thank you for your lovely feedback. We are currently refurbishing Lincoln House and will keep all relatives updated with the progression.Mum is happy and settled at Lincoln House and she is a pleasure to care for. All of the family are positive and supportive and staff always welcome your visits. I will share your review with all the staff at our next meeting as this does mean so much to them.

Thank you for taking the time to share your feedback. We deeply regret that the experience did not meet your expectations.We would like to point out that the review is not accurate and reflective of events, the context and circumstances. The resident was fully able to make their own decisions, and we respected their autonomy in line with our duty of care. While we understand the family's concerns, our approach was guided by the resident's rights and preferences. There are instances where family's expectations may be unrealistic e.g. reducing number of falls even further. We regret that we were unable to fully meet the family's expectations in this case.Written evidence was provided to CQC contradicting your claims above. Our commitment to continuous improvement remains steadfast, and we are dedicated to providing a safe and comfortable environment for all our residents.We are committed to ensuring that The Paddocks remains a place where residents receive the highest standard of care.

Thank you so much for your incredibly kind words and heartfelt feedback. We are truly touched to hear how welcome and supported you and your Nana feel at St Johns. It means the world to us to know that every member of our teamfrom reception and care staff to our behind-the-scenes heroes in the kitchen, housekeeping, and wellbeinghas made a positive difference in your experience.Our goal is always to create a home-from-home atmosphere, where every resident and their family feel part of the St Johns family, and your message reassures us that we are achieving just that. Your recognition of the entire teams dedication and care is deeply appreciated and will be shared with everyone involved.Thank you once again for your recommendation and for trusting us with your Nanas care. Its an honour and a privilege to be part of her journey.

Thank you so much for your lovely feedback. We're truly grateful you chose St John's for your recovery, and we're delighted to hear that your experience with us was such a positive one. It means a lot to the whole team to know that their professionalism, compassion, and dedication-day and night-made a difference during your stay. We're also so pleased you enjoyed the environment, the activities, and the food! Wishing you continued good health and a smooth recovery from your hip operation. You're always welcome at St John's.

Thank you so much for your kind words and thoughtful feedback. We're delighted to hear that your father had such a positive experience during his respite stay at St John's House. It means a great deal to the whole team to know that their care, support, and warmth made a real difference.We are especially pleased that you and your family felt so welcomed and comfortable during visits-that sense of community is something we truly value.

Thank you for sharing your experience. We are pleased to hear that you found the care, facilities, and staff at St John's House to be excellent and that your stay supported your recovery. Regarding your comments on pain relief, we understand how important timely medication is, especially post-surgery. Unfortunately, we must adhere to strict regulations around the storage and administration of controlled drugs, which can sometimes lead to unavoidable delays. We appreciate how frustrating this can be and will continue to review our processes to ensure the best possible experience for our residents. With regard to meal times, we recognise that an early supper may not suit everyone. A light menu is available 24 hours a day on request, we appreciate your feedback and we will make this clearer in our welcome guide. Thank you again for your valuable insights-we always strive to improve our services and appreciate your feedback. We hope you are continuing to recover well.

We are thrilled to hear that you've had such a positive experience with us. It's wonderful to know that our team's dedication to providing a safe and caring environment has made an impact. We take great pride in maintaining spacious, well-kept rooms and offering a variety of delicious meals. Our commitment to both medical care and open communication is something we prioritise, and we're happy to hear it's made a difference for you. Thanks again for sharing your feedback - it truly means a lot.

Thats wonderful to hear that your parents had such a positive experience at St John's House! It's great to know that the staff made such a strong impression across all areas. I appreciate your feedback on the catering and communal dining are valuable suggestions that could enhance the residents' experience even further.