Castlemeadow Care Group in Norfolk | 5 Care Homes

Review of
St John's House
from Mark C (Son of Resident) published on 2 December 2025 Submitted via Website • Report

Overall Experience

Mum has now bee;in St John's since May of this year. She had just turned 90. It was a massive wrench for her and very logistical for us with over 30 years of "stuff" to sort through. Mum's physical health was deteriorating even though she at the time didn't or didn't want to recognise this. From day

one until today there has always been the utmost constancy from each and every member of staff. How everyone remains cheerful and positive is beyond me. They are real angels. They must be. Mum has had rollercoaster emotions and health issues. Her respect has always been maintained. Paul, the care manager is one of the most outstanding individuals I have ever come across. Mum is treated royally, even when she does not deserve it. The environment is very comfortable and tasteful. The public areas are simply gorgeous. Mum questions some of the food but she is pescatarian and very fussy indeed so she has always questioned food wherever she has stayed. She enjoys a glass of wine most days. Fab.

Reply from Emma Bayne, General Manager at St John's HouseThank you so much for sharing such a thoughtful and heartfelt review. We know how significant a transition this has been for your mum and your family, and were truly grateful for the trust youve placed in us. It means a great deal to hear that our teams constancy, positivity, and care have made a difference during this time. We will be sure to pass along your kind words to Paul and the rest of the staff, who will be delighted to know their efforts are appreciated. Were glad your mum feels respected, comfortable, and able to enjoy the things she loves mostincluding her daily glass of wine.

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Review of
St John's House
from Callum H (Regular Volunteer) published on 26 November 2025 Submitted via Website • Report

Overall Experience

I began visiting St John's house as a student on placement for my college course, where I was welcomed with nothing but kindness and open arms and taught what I needed to know. I enjoyed my time so much, that at the end of my course, I asked to continue as a volunteer with the wellbeing team. As I still

visit, the variety of the activities, and the lengths gone to ensure residents experiences are positive continue to impress me.

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Review of
The Mayfields Care Home
from Paul S (Husband of Resident) published on 18 November 2025 Submitted via Website • Report

Overall Experience

I have nothing but praise for The Mayfields. My wife, who has early onset Alzheimer's, is well cared for and looked after. I feel that I made an excellent choice. Everybody from the domestic staff to the manager are so friendly and welcoming and do their best to make my visits as comfortable as possible

and the staff always make time to speak to me and update me on my wife's condition and developments generally. The care staff in the dementia unit are all very compassionate and caring. Nothing seems to be too much trouble for them and they take everything in their stride. They are obviously dedicated and excellent with residents. In the 4 months I have been visiting I have seen little or no turnover of staff which is reassuring to me and particularly the residents. There are some agency staff at times which is understandable but they are also very good. The ambiance of the home is good and I am concentrating in this review on the care aspect as that is most important to me and my wife.

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Review of
St John's House
from David G (Regular Volunteer) published on 21 October 2025 Submitted via Postal Card • Report

Overall Experience

I volunteered in the wellbeing team. A good range of activities for the residents was provided, including personal 1 to 1 visits for those unable or unwilling to join in with the group activities. The care staff attended to the needs of the residents and treated them with dignity and respect. The housekeeping

team worked very hard to keep the home clean and looking smart. Everyone was very helpful when I needed to know something including the reception staff. The management and the maintenance team who fixed a fault I reported immediately.

Reply from Emma Bayne, General Manager at St John's HouseWe are delighted to hear that you enjoyed your time volunteering with our Wellbeing Team. It's wonderful that you support the variety of activities offered, the care shown to residents, and the hard work of all our teams across the home. Your feedback means a lot to us, and we truly appreciate the time you have given to support our residents.

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Review of
St John's House
from R L (Son-in-law of Resident) published on 6 October 2025 Submitted via Postal Card • Report

Overall Experience

Sadly, my mother-in-law passed away in hospital a couple of weeks ago. The staff at St John's were sensitive through a difficult time after she was admitted following a fall. We were kept informed as matters developed and when she was re admitted as an emergency. She was admitted to residential care

3 1/2 years ago with the prognosis that her advanced dementia meant a likely life span of just 2 years. In the event, the care and attention giving at St Johns meant she lived much longer. Her quality of life was greatly enhanced by the specialist dementia care including excellent entertainment and activities.

Reply from Emma Bayne, General Manager at St John's HouseThank you so much for your thoughtful message about your mother-in-law's time with us. We are deeply sorry for your loss and extend our heartfelt condolences to you and your family. It was a privilege for all of us at St John's House to be part of her care and to get to know her over the past 3 years. Your kind words about our team, activities and specialist dementia care mean a great deal to us. We strive to make every day meaningful and comfortable for the people who live here, and it is reassuring to know that our efforts brought her quality of life and comfort. Please know that she will be remembered fondly by the staff who cared for her. We are grateful that you took the time to share your experience with us.

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Review of
St John's House
from S B (Niece of Resident) published on 25 September 2025 Submitted via Postal Card • Report

Overall Experience

We recently celebrated my uncle's 90th birthday. The help and support we received from the staff was amazing. It made the day extremely special. I am so grateful for their help. Since my uncle has been a resident, we have received such care, support and so much more. I know my uncle is safe and very

well cared for which gives me so much peace. A wonderful environment, such a lovely home.

Reply from Emma Bayne, General Manager at St John's HouseIt was an absolute pleasure to host your Uncle's Birthday, there was an exceptional turn out. Thank you for inviting the staff and residents - we thoroughly enjoyed the afternoon.

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Review of
Wyndham House Care Home
from Shaun C (Son of Resident) published on 23 September 2025 Submitted via Postal Card • Report

Overall Experience

Consistent high quality of caring care.

Reply from Michelle Freebairn, General Manager at Wyndham House Care HomeThank you for your feedback; it is important to us. Always a pleasure to see you when you visit. Kind Regards

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Review of
Lincoln House Care Home
from Ella W (Sister of Resident) published on 10 September 2025 Submitted via Website • Report

Overall Experience

My sister has excellent care and the activities are varied and exciting. The resident are very happy and all the events are very well organised. She is treated with dignity and respect. The food is well cooked and definitely geared for the older generation

Reply from Helen Caul, Interim Manager at Lincoln House Care HomeThank you for your kind review of Lincoln House. I will pass your feedback on to the team as I know they will be really pleased with your comments.Kind regards, IM

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Review of
Wyndham House Care Home
from M L (Friend of Resident) published on 18 August 2025 Submitted via Postal Card • Report

Overall Experience

I have been visiting the care home for around 2 years on a weekly basis. I have always found the rooms to be clean and tidy. All of the staff/carers are wonderful and kind. They are so busy, I don't think they get as much time as they would like to spend quality time with the residents. In all the time

I have been visiting I have only I have only seen the garden used once. I think it would be beneficial for the residents to get out in the garden and the fresh air more often. Again, I think that's down to the lack of resources available.

Reply from Michelle Freebairn, General Manager at Wyndham House Care HomeGood Morning Thank you for your feedback it is much appreciated. Our residents and families can use the garden at anytime, please feel free to request access so you and your friend can enjoy especially with the lovely weather.

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Review of
Lincoln House Care Home
from Ian T (Son of Resident) published on 7 August 2025 Submitted via Website • Report

Overall Experience

Our beloved Mother has been in Lincoln House for 6 months now & overall we are very pleased with the care she is receiving.
There have been some staff changes & periods where the nursing & care staff have been under huge pressure, but generally they take great care of mum, ensuring her needs are met

& she is happy. The frequency & range of activities that a member of staff & the team put together are fantastic & Mum really enjoys taking part in whatever is going on.
The rooms & communal areas are a bit dated but they have just started a full refurb so I'm sure that by the time that is finished the Home will be a warm & welcoming place for both residents & visitors.
We will never get the level or care that we would give mum at home on a 1-to-1 basis, but that wasn't possible so Lincoln House was our next best option & we are happy with the way that they look after Mum, but more importantly she is happy there which is the top priority as far as we are concerned.

Reply from Helen Caul, Interim Manager at Lincoln House Care HomeThank you for your lovely feedback. We are currently refurbishing Lincoln House and will keep all relatives updated with the progression.Mum is happy and settled at Lincoln House and she is a pleasure to care for. All of the family are positive and supportive and staff always welcome your visits. I will share your review with all the staff at our next meeting as this does mean so much to them.

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Review of
Wyndham House Care Home
from Duncsn J (Son of Resident) published on 23 July 2025 Submitted via Website • Report

Overall Experience

Fantastic staff and always available to help,activities for patients are great and the food is top draw.can't believe it's been 6 weeks since my mum was moved to wymondham house and everything has been so brilliant.

Reply from Michelle Freebairn, General Manager at Wyndham House Care HomeThank you so much for your review it really is appreciated. Your mum is a pleasure and has become part of our Wyndham House Family as have you all. You know if there is anything we can do just ask.

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Review of
The Paddocks
from S B (Granddaughter of Resident) published on 18 June 2025 Submitted via Website • Report

Overall Experience

From start to finish the communication was appauling. Concerns raised verbally and then in writing were ignored, only when they were reported to CQC was any action taken. Bathing once every few weeks is considered OK, poor oral hygiene, urine bottles not emptied and left on bedside tables all day, urine

soaked sheets left on the bed and the duvet pulled over (no wonder the home has that urine smell throughout), regularly told by carers they are "short staffed". Regular medication errors. RESPECT form and paperwork going missing. No regular updates of accidents. Sensor equipment never used properly or working. Asking for a doctor for 3 weeks to no avail and he ended up in hospital. 6 months there 24 falls and only 5 were witnessed! Unexplained bruising. Residents shouting for water and staff ignoring them. The list is endless of the lack of care this service provides.
Being told by the manager they would call the new care provider to warn them about the family is an absolute disgrace!!

Reply from Viktor Zak, Operations Director at The PaddocksThank you for taking the time to share your feedback. We deeply regret that the experience did not meet your expectations.We would like to point out that the review is not accurate and reflective of events, the context and circumstances. The resident was fully able to make their own decisions, and we respected their autonomy in line with our duty of care. While we understand the family's concerns, our approach was guided by the resident's rights and preferences. There are instances where family's expectations may be unrealistic e.g. reducing number of falls even further. We regret that we were unable to fully meet the family's expectations in this case.Written evidence was provided to CQC contradicting your claims above. Our commitment to continuous improvement remains steadfast, and we are dedicated to providing a safe and comfortable environment for all our residents.We are committed to ensuring that The Paddocks remains a place where residents receive the highest standard of care.

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Review of
St John's House
from Sian-Marie T (Granddaughter of Resident) published on 11 June 2025 Submitted via Website • Report

Overall Experience

We feel so lucky to have chosen this care home for my Nana.
From management , reception, kitchen, hosts to care staff, we have no complaints.
The minute we walk through the door, we are so welcomed by the staff, every single one of them. We feel like family.
The service, host and hostesses seem

hidden but they are golden to the home. Along with the cleaners and laundry.
The wellbeing team are a blessing in disguise.
I can't rate this home highly enough, if I could give them 1000 stars I would, 5 stars doesn't seem enough for the care, support and welcoming presence.
They've tended to my Nanas every need, no stone left unturned. I am so grateful to everyone that works at St John's for the attention and care my Nana has received. I recommend St Johns. Thank you all x

Reply from Emma Bayne, General Manager at St John's HouseThank you so much for your incredibly kind words and heartfelt feedback. We are truly touched to hear how welcome and supported you and your Nana feel at St Johns. It means the world to us to know that every member of our teamfrom reception and care staff to our behind-the-scenes heroes in the kitchen, housekeeping, and wellbeinghas made a positive difference in your experience.Our goal is always to create a home-from-home atmosphere, where every resident and their family feel part of the St Johns family, and your message reassures us that we are achieving just that. Your recognition of the entire teams dedication and care is deeply appreciated and will be shared with everyone involved.Thank you once again for your recommendation and for trusting us with your Nanas care. Its an honour and a privilege to be part of her journey.

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Review of
The Mayfields Care Home
from V H (Friend of Resident) published on 9 May 2025 Submitted via Postal Card • Report

Overall Experience

I have been visiting Mayfields for 16 months. The staff are very caring. My friend on top floor has been looked after well, any concerns have been dealt with immediately. She seems happy and that is what matters most.

Reply from Martin Bargeman, General Manager at The Mayfields Care HomeThank you so much for sharing your experience. We're truly grateful for your kind words and are pleased to hear that both you and your friend have had such positive experiences at Mayfields. It's wonderful to know she feels happy and well cared for-that is indeed what matters most. We'll be sure to pass your feedback on to the staff, who always strive to provide compassionate and responsive care.

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Review of
St John's House
from A P (Resident) published on 1 May 2025 Submitted via Postal Card • Report

Overall Experience

I became a resident at St Johns in order to recover from a hip replacement operation. The staffed showed complete professionalism at all times whilst retaining humanity and compassion. Their patience, even in the early hours of the morning, was spectacular. I was there for 3 weeks and never saw anything

except exceptional care for all residents. The building is light, airy and kept very clean. The activities are varied and stimulating and the food is excellent.

Reply from Emma Bayne, General Manager at St John's HouseThank you so much for your lovely feedback. We're truly grateful you chose St John's for your recovery, and we're delighted to hear that your experience with us was such a positive one. It means a lot to the whole team to know that their professionalism, compassion, and dedication-day and night-made a difference during your stay. We're also so pleased you enjoyed the environment, the activities, and the food! Wishing you continued good health and a smooth recovery from your hip operation. You're always welcome at St John's.

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Review of
St John's House
from David J (Son of Resident) published on 22 April 2025 Submitted via Website • Report

Overall Experience

My father recently stayed at St Johns House for a 2 week respite, and the experience was excellent from start to finish. The level of care, support and consideration shown by the staff was outstanding. Every effort was made to ensure he was comfortable and well looked after, and the team consistently

went above and beyond.
The staff struck a perfect balance between professionalism and kindness. They were friendly, supportive, and genuinely caring in their approach. It was also heartwarming to see how welcoming both residents and staff were to our family whenever we visited.
The home itself is spacious with a great variety of rooms and communal areas to enjoy, including the lovely coffee room and the grand piano! It made a real difference to have such a well-thought-out and inviting environment.
Thank you to everyone at St Johns for the exceptional care you provided and we look forward to another visit soon.

Reply from Emma Bayne, General Manager at St John's HouseThank you so much for your kind words and thoughtful feedback. We're delighted to hear that your father had such a positive experience during his respite stay at St John's House. It means a great deal to the whole team to know that their care, support, and warmth made a real difference.We are especially pleased that you and your family felt so welcomed and comfortable during visits-that sense of community is something we truly value.

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Review of
St John's House
from A W (Respite Resident) published on 4 April 2025 Submitted via Postal Card • Report

Overall Experience

I spent 2 weeks in St John's following knee replacement surgery. It was ideal for my needs following major surgery, just being cared for. The facilities in the home are excellent and the staff all friendly and helpful. They did not appear to have staffing issues although I was mainly independent. Food

was good, although I feel supper was too early at 4:45 is hard, a light meal with nothing else until breakfast some 15 hours later. The need for pain relief in a reasonable time from asking was sometimes frustrating and painful, especially at night. When offering these services maybe this should be addressed.

Reply from Emma Bayne, General Manager at St John's HouseThank you for sharing your experience. We are pleased to hear that you found the care, facilities, and staff at St John's House to be excellent and that your stay supported your recovery. Regarding your comments on pain relief, we understand how important timely medication is, especially post-surgery. Unfortunately, we must adhere to strict regulations around the storage and administration of controlled drugs, which can sometimes lead to unavoidable delays. We appreciate how frustrating this can be and will continue to review our processes to ensure the best possible experience for our residents. With regard to meal times, we recognise that an early supper may not suit everyone. A light menu is available 24 hours a day on request, we appreciate your feedback and we will make this clearer in our welcome guide. Thank you again for your valuable insights-we always strive to improve our services and appreciate your feedback. We hope you are continuing to recover well.

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Review of
St John's House
from Hilary C (Respite Resident) published on 6 March 2025 Submitted via Postal Card • Report

Overall Experience

Generally a good experience.
Staff very kind and caring. Help when needed, friendly atmosphere.

Reply from Emma Bayne, General Manager at St John's HouseThank you for taking the time to share your feedback. Were pleased to hear that you had a generally good experience and that our staffs kindness, care, and support made a positive impression. Creating a friendly and welcoming atmosphere is very important to us, and were always looking for ways to improve. If theres anything we could have done to make your experience even better, wed love to hear your thoughts. Please feel free to reach out to us directly.

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Review of
The Mayfields Care Home
from D R (Brother of Resident) published on 28 February 2025 Submitted via Postal Card • Report

Overall Experience

During visits and the reports received by other family members the care home is very well run. The residents are well cared for and seeing a family member settled there was very reassuring.

Reply from Martin Bargeman, General Manager at The Mayfields Care HomeThank you so much for your 5-star review about The Mayfields. We take pride in the services we deliver ensuring all our residents are well cared for.

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Review of
The Mayfields Care Home
from E W (Daughter-in-law of Resident) published on 27 February 2025 Submitted via Postal Card • Report

Overall Experience

All staff work together to provide a safe, caring environment for the residents, often going the extra mile.
The building and individual rooms are spacious and well kept. The food is varied and tasty.
There is a robust system for medical issues and emergencies.
Very good communication from staff

at all levels.

Reply from Martin Bargeman, General Manager at The Mayfields Care HomeWe are thrilled to hear that you've had such a positive experience with us. It's wonderful to know that our team's dedication to providing a safe and caring environment has made an impact. We take great pride in maintaining spacious, well-kept rooms and offering a variety of delicious meals. Our commitment to both medical care and open communication is something we prioritise, and we're happy to hear it's made a difference for you. Thanks again for sharing your feedback - it truly means a lot.

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Care Homes Owned by Castlemeadow Care Group in Norfolk

Castlemeadow Care Group Locations in Norfolk (5)

Castlemeadow Care Group Reviews in Norfolk (439)

St John's House

St John's House

The Mayfields Care Home

St John's House

St John's House

St John's House

Wyndham House Care Home

Lincoln House Care Home

Wyndham House Care Home

Lincoln House Care Home

Wyndham House Care Home

The Paddocks

St John's House

The Mayfields Care Home

St John's House

St John's House

St John's House

St John's House

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The Mayfields Care Home

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