The Paddocks Care Home, situated in the centre of Swaffham, is a facility that has built up an excellent local reputation for the quality of its provision and contribution to the lives of older and vulnerable people.
A well-trained team are able to offer residential and nursing care, while specialising in looking after adults diagnosed with a form of dementia.
The independence and privacy of residents is respected and the home maintains a popular programme of events and activities to help all residents achieve an enjoyable daily lifestyle.
Group: Castlemeadow Group
Person in charge: Debbie Barnes (General Manager)
Local Authority / Social Services: Norfolk County Council (click for contact details)
Type of Service: Care Home with nursing – Privately Owned , Registered for a maximum of 100 Service Users
Registered Care Categories*: Dementia • Old Age
Specialist Care Categories: Alzheimer's • Challenging Behaviour • Colitis & Crohn's Disease • Hearing Impairment • Parkinson's Disease • Stroke • Visual Impairment
Admission Information: Ages 65+.
Single Rooms: 88
Shared Rooms: 6
Rooms with ensuite WC: 85
Facilities & Services: Palliative Care • Respite Care • Convalescent Care • Separate Dementia Care Unit • Own GP if required • Own Furniture if required • Smoking not permitted • Close to Local shops • Near Public Transport • Lift • Stairlift • Wheelchair access • Gardens for residents • Phone Point in own room/Mobile • Television point in own room • Residents Internet Access
Latest Care Quality Commission* Report on The Paddocks Care Home: click here
* Care Quality Commission is responsible for the registration and inspection of social care services in England.
The Review Score of 8.9 (maximum of 10) for The Paddocks Care Home is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.6 out of 5 from 15 Reviews over all time. This Average Rating is also the rating value for The Paddocks Care Home in Google's Search Results - more info
b) The score for the number of positive Reviews is 4.4 out of 5 from 7 positive Reviews in the last 12 months.
a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.
The Average Rating of 4.589 for The Paddocks Care Home is calculated as follows: ( (112 Excellents x 5) + (62 Goods x 4) + (6 Satisfactorys x 3) ) ÷ 180 Ratings = 4.589
b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'
The 5 points available are broken down as follows:
4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.
1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.
If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.
The 4.35 Points relating to the number of positive Reviews for The Paddocks Care Home is based on 7 positive Reviews in the last 12 months and is calculated as follows:
3 + 0.25 + 0.25 + 0.25 + 0.25 = 4
Target of 20 positive Reviews (100 registered maximum number of service users ÷ 5). 7 Reviews ÷ 20 Target = 0.350
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
The Paddocks Care Home has a Review Score of 8.9 (8.939) from 15 Reviews
Review submitted from a Postal Card by Lucy P (Daughter of Resident) on Tuesday 10 April 2018. Relates to March 2018.
My mother has been a resident at the above home for nearly three weeks, during which time she has been looked after excellently. I have spoken to several staff and all have been polite and very caring in the way they look after my mother. All the staff are very cheerful and smart in their appearance too. What I have seen of the food served looks very appetising. All rooms look clean and staff answer the buzzer very quickly when pressed.
I have spoken to the office staff and management who were very helpful and know the answers to everything I asked well done.
How likely would you be to recommend The Paddocks Care Home? Extremely Likely
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Viktor Zak, Regional Manager at The Paddocks Care Home responded to this review on 10 Apr 2018:
Thank you very much for your words of appreciation. It is greatly appreciated by the whole team.
Review submitted from a Postal Card by Terence F (Son of Resident) on Wednesday 31 January 2018. Relates to January 2018.
I was very happy with the care all the staff of The Paddocks gave to my mum especially during the last months of her life.
I would like to say a very big thank you to everyone for their help and care.
How likely would you be to recommend The Paddocks Care Home? Extremely Likely
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Review submitted from a Postal Card by R S (Son of Resident) on Friday 26 January 2018. Relates to January 2018.
Very caring especially in latter days and at the end. Good communication at all times. Food choice and presentation good and prepared according to the ability to eat. Furniture in rooms could do with updating.
How likely would you be to recommend The Paddocks Care Home? Extremely Likely
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Review submitted from a Postal Card by K P (Niece of Resident) on Wednesday 27 September 2017. Relates to September 2017.
Greeted professionally on arrival. Always found all the staff authentic and genuinely caring.
How likely would you be to recommend The Paddocks Care Home? Extremely Likely
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Review submitted from a Postal Card by Christine B (Daughter of Resident) on Wednesday 19 July 2017. Relates to July 2017.
My mum has spent four years at The Paddocks Care Home although her dementia took its toll she was always happy there. Myself, sister and brothers have really appreciated the care, kindness and thoughtfulness from the staff, some of which went out of their way to make sure our mum was happy.
Sadly since she passed away recently and has left a huge gap in our lives, as you might expect because we loved her dearly. The Paddocks staff deserve a medal for all their amazing care and kindness to all of the residents I can't express how very grateful we are to all of them.
How likely would you be to recommend The Paddocks Care Home? Extremely Likely
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Review submitted from a Website Submission by Julie H (Daughter of Resident) on Sunday 25 June 2017. Relates to May 2017.
Mum moved from respite into her new home at The Paddocks in the middle of April. She had her own room with a bed, wardrobe, chest of drawers and a comfy chair. She had her own toilet and wash basin and everywhere was spotlessly clean. Her window looked out on the gardens which was paved for ease of wheelchair use. My husband and I had high hopes for her to sit out in her wheelchair with the sun on her face listening to the birds tweeting which she hadn’t been able to do for some time as she was housebound. Unfortunately, this never happened. She was not in a very good place when she arrived and despite endless amounts of love and care from all the staff who looked after her, she sadly passed away a mere 6 weeks after her arrival. The support we received from all the staff in the home was amazing, they even attended her church service which was much appreciated by her very small family. Would not hesitate to recommend this lovely home from home.
How likely would you be to recommend The Paddocks Care Home? Extremely Likely
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Review submitted from a Postal Card by Margaret C (Husband of Resident) on Tuesday 20 June 2017. Relates to June 2017.
This is the first time my husband has stayed in a care home so I found it was a bit strange at first. However, the staff were very friendly and helpful which made a difference.
How likely would you be to recommend The Paddocks Care Home? Extremely Likely
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Review submitted from a Postal Card by Beatrice T (Friend of Resident) on Tuesday 9 May 2017. Relates to April 2017.
I can't thank the staff and management enough as they helped us all the time and made us welcome to go in anytime we wanted.
They looked after our friend and gave her lots of love and care.
We had a little tea party two weeks ago with our friend and had a lovely afternoon.
Nothing was too much for the staff who looked after her.
How likely would you be to recommend The Paddocks Care Home? Extremely Likely
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Garry Gardiner, Operations Manager at The Paddocks Care Home responded to this review on 09 May 2017:
Thank you for your kind words. We are very pleased that you enjoyed the afternoon party.
Review submitted from a Postal Card by Dennis S (Resident) on Wednesday 22 March 2017. Relates to February 2017.
I have just had three weeks in The Paddocks Care Home, Swaffham.
Anything I wanted, they would do their best to get it. The food was great, just like being at home.
Top marks to you all. 10 out of 10.
If I had to go into a care home again, this would be the one I would choose. So thank you so much to you all.
How likely would you be to recommend The Paddocks Care Home? Extremely Likely
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Garry Gardiner, Operations Manager at The Paddocks Care Home responded to this review on 30 Mar 2017:
Thank you so much for your kind words. If we can help you again in the future please do not hesitate to contact us.
Review submitted from a Postal Card by E E (Daughter of Resident) on Friday 17 March 2017. Relates to February 2017.
My mother had excellent care whilst here she arrived not able to walk on her own not eating. She can now walk with a frame and eating a lot better she has been out in the mini bus which she enjoyed taken part in making valentine biscuits she is 100% better than when she arrived. The staff have looked after well. The are very friendly and caring. Her family say a big thank you for looking after her.
How likely would you be to recommend The Paddocks Care Home? Likely
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Review submitted from a Postal Card by Elaine (Daughter of Resident) on Sunday 22 May 2016. Relates to May 2016.
Mum passed away at The Paddocks after a ten day stay. During this time the care and attention she received was second to none. Also the concern shown to the family was outstandiing.
How likely would you be to recommend The Paddocks Care Home? Extremely Likely
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Review submitted from a Postal Card by Geoff (Son-in-law of Resident) on Saturday 21 May 2016. Relates to May 2016.
My mother-in-law has a 10 day stay at this excellent care home. she could not have received any better care, from the management down to the carers, everyone was encouraging and so cheerful not only to my mum but to the family as well. Thank you.
How likely would you be to recommend The Paddocks Care Home? Extremely Likely
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Review submitted from a Postal Card by Sylvia B (Resident) on Wednesday 9 March 2016. Relates to February 2016.
After a very serious operation I came to The Paddocks for three weeks recuperation. I have regained strength through the love and care this home has given me. I have found staff feels like family that cares not only for us but for each other. I would if I ever had to, be happy to stay again without fear. I have been treated with respect and nothing has been too much for them to meed my needs even though they work very hard indeed. From cleaner, dishwasher, chef and nursing staff each has met me with a cheerful smile and I am grateful to all of them.
How likely would you be to recommend The Paddocks Care Home? Extremely Likely
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Review submitted from a Postal Card by Linda Mable W (Resident) on Tuesday 26 January 2016.
At first when I came here I felt very frightened but the more I got to know the staff and areas I felt more like at home. Nothing ever seems to be too much trouble from any of the department. I would definitely recommend this care home to anyone who would need a little rest or become permanent resident. I love all the staff very much and I had had great company with other residents.
How likely would you be to recommend The Paddocks Care Home? Extremely Likely
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Review submitted from a Postal Card by Lin C (Partner of Resident) on Friday 30 October 2015. Relates to October 2015.
The care home is lovely. Very clean and comfortable. The staff are very friendly, kind and caring. I am very happy to know that my partner is being looked after so well. Thank you so much.
How likely would you be to recommend The Paddocks Care Home? Extremely Likely
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There are currently no Care Home Idol entrants who have performed at The Paddocks Care Home