The Paddocks Care Home, Swaffham, Norfolk
The Paddocks Care Home, Swaffham, Norfolk
The Paddocks Care Home, Swaffham, Norfolk

The Paddocks Care Home, situated in the centre of Swaffham, is a facility that has built up an excellent local reputation for the quality of its provision and contribution to the lives of older and vulnerable people.

A well-trained team are able to offer residential and nursing care, while specialising in looking after adults diagnosed with a form of dementia.

The independence and privacy of residents is respected and the home maintains a popular programme of events and activities to help all residents achieve an enjoyable daily lifestyle.

Group: Castlemeadow Group

Person in charge: Debbie Barnes (General Manager)

Local Authority / Social Services: Norfolk County Council (click for contact details)

Type of Service: Care Home with nursing – Privately Owned , Registered for a maximum of 100 Service Users

Registered Care Categories*: Dementia • Old Age

Specialist Care Categories: Alzheimer's • Challenging Behaviour • Colitis & Crohn's Disease • Hearing Impairment • Parkinson's Disease • Stroke • Visual Impairment

Admission Information: Ages 65+.

Single Rooms: 88

Shared Rooms: 6

Rooms with ensuite WC: 85

Facilities & Services: Palliative Care • Respite Care • Convalescent Care • Separate Dementia Care Unit • Own GP if required • Own Furniture if required • Smoking not permitted • Close to Local shops • Near Public Transport • Lift • Stairlift • Wheelchair access • Gardens for residents • Phone Point in own room/Mobile • Television point in own room • Residents Internet Access

Latest Care Quality Commission* Report on The Paddocks Care Home: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Bed Vacancies

Please Contact Us for Latest Vacancies

Reviews

8.9 The Paddocks Care Home has a Review Score of 8.9 (8.933)

The Review Score of 8.9 (maximum of 10) for The Paddocks Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 12 Reviews over all time. This Average Rating is also the rating value for The Paddocks Care Home in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 4.4 out of 5 from 7 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.583 for The Paddocks Care Home is calculated as follows: ( (88 Excellents x 5) + (52 Goods x 4) + (4 Satisfactorys x 3) ) ÷ 144 Ratings = 4.583

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    The 4.35 Points relating to the number of positive Reviews for The Paddocks Care Home is based on 7 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 20 positive Reviews (100 registered maximum number of service users ÷ 5). 7 Reviews ÷ 20 Target = 0.350

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    8
  • Good
    4
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend The Paddocks Care Home?

  • Extremely LIKELY
    11
  • Likely
    1
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to The Paddocks Care Home

  • Daughter of Resident/Service User
    4
  • Resident / Service User
    3
  • Friend of Resident/Service User
    1
  • Husband of Resident/Service User
    1
  • Niece of Resident/Service User
    1
  • more

Greeted professionally on arrival. Always found all the staff authentic and genuinely caring.

How likely would you be to recommend The Paddocks Care Home? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Good

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Good

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My mum has spent four years at The Paddocks Care Home although her dementia took its toll she was always happy there. Myself, sister and brothers have really appreciated the care, kindness and thoughtfulness from the staff, some of which went out of their way to make sure our mum was happy.
Sadly since she passed away recently and has left a huge gap in our lives, as you might expect because we loved her dearly. The Paddocks staff deserve a medal for all their amazing care and kindness to all of the residents I can't express how very grateful we are to all of them.

How likely would you be to recommend The Paddocks Care Home? Extremely Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Satisfactory

Value for Money: Good

Mum moved from respite into her new home at The Paddocks in the middle of April. She had her own room with a bed, wardrobe, chest of drawers and a comfy chair. She had her own toilet and wash basin and everywhere was spotlessly clean. Her window looked out on the gardens which was paved for ease of wheelchair use. My husband and I had high hopes for her to sit out in her wheelchair with the sun on her face listening to the birds tweeting which she hadn’t been able to do for some time as she was housebound. Unfortunately, this never happened. She was not in a very good place when she arrived and despite endless amounts of love and care from all the staff who looked after her, she sadly passed away a mere 6 weeks after her arrival. The support we received from all the staff in the home was amazing, they even attended her church service which was much appreciated by her very small family. Would not hesitate to recommend this lovely home from home.

How likely would you be to recommend The Paddocks Care Home? Extremely Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Good

Management: Good

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

This is the first time my husband has stayed in a care home so I found it was a bit strange at first. However, the staff were very friendly and helpful which made a difference.

How likely would you be to recommend The Paddocks Care Home? Extremely Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

I can't thank the staff and management enough as they helped us all the time and made us welcome to go in anytime we wanted.
They looked after our friend and gave her lots of love and care.
We had a little tea party two weeks ago with our friend and had a lovely afternoon.
Nothing was too much for the staff who looked after her.

How likely would you be to recommend The Paddocks Care Home? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Good

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

Garry Gardiner, Operations Manager at The Paddocks Care Home responded to this review on 09 May 2017:

Thank you for your kind words. We are very pleased that you enjoyed the afternoon party.

I have just had three weeks in The Paddocks Care Home, Swaffham.
Anything I wanted, they would do their best to get it. The food was great, just like being at home.
Top marks to you all. 10 out of 10.
If I had to go into a care home again, this would be the one I would choose. So thank you so much to you all.

How likely would you be to recommend The Paddocks Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Garry Gardiner, Operations Manager at The Paddocks Care Home responded to this review on 30 Mar 2017:

Thank you so much for your kind words. If we can help you again in the future please do not hesitate to contact us.

My mother had excellent care whilst here she arrived not able to walk on her own not eating. She can now walk with a frame and eating a lot better she has been out in the mini bus which she enjoyed taken part in making valentine biscuits she is 100% better than when she arrived. The staff have looked after well. The are very friendly and caring. Her family say a big thank you for looking after her.

How likely would you be to recommend The Paddocks Care Home? Likely

Average Rating: 

 3.9 out of 5

Overall Standard: Satisfactory

Facilities: Good

Care / Support: Good

Cleanliness: Satisfactory

Treated with Dignity: Good

Food & Drink: Satisfactory

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Good

Mum passed away at The Paddocks after a ten day stay. During this time the care and attention she received was second to none. Also the concern shown to the family was outstandiing.

How likely would you be to recommend The Paddocks Care Home? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Excellent

Value for Money: Good

My mother-in-law has a 10 day stay at this excellent care home. she could not have received any better care, from the management down to the carers, everyone was encouraging and so cheerful not only to my mum but to the family as well. Thank you.

How likely would you be to recommend The Paddocks Care Home? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Excellent

Value for Money: Good

After a very serious operation I came to The Paddocks for three weeks recuperation. I have regained strength through the love and care this home has given me. I have found staff feels like family that cares not only for us but for each other. I would if I ever had to, be happy to stay again without fear. I have been treated with respect and nothing has been too much for them to meed my needs even though they work very hard indeed. From cleaner, dishwasher, chef and nursing staff each has met me with a cheerful smile and I am grateful to all of them.

How likely would you be to recommend The Paddocks Care Home? Extremely Likely

Average Rating: 

 4.5 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Good

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

At first when I came here I felt very frightened but the more I got to know the staff and areas I felt more like at home. Nothing ever seems to be too much trouble from any of the department. I would definitely recommend this care home to anyone who would need a little rest or become permanent resident. I love all the staff very much and I had had great company with other residents.

How likely would you be to recommend The Paddocks Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

The care home is lovely. Very clean and comfortable. The staff are very friendly, kind and caring. I am very happy to know that my partner is being looked after so well. Thank you so much.

How likely would you be to recommend The Paddocks Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

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Awards / Recognitions

July 2015

End of Life Care Award

Recipient: The Paddocks Care Home

Date: Thursday 16 Jul 2015

more details

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Staff Profiles

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Care Home Idol 2016

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