The Paddocks

45 Cley Road, Swaffham PE37 7NP
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8.0 56 Reviews
  • The Paddocks, Swaffham
The Paddocks is located in the centre of Swaffham, a beautiful and tranquil Norfolk town with plenty of shops and cafes as well as a weekly market. Swaffham is situated 12 miles east of Kings Lynn and 31 miles west of Norwich, which makes it a great base to explore Norfolk including the North Norfolk Coast and The Norfolk Broads.

The home offers the flexibility of respite care for short breaks and permanent care for those who can no longer live at home. There is a separate purpose-built unit specialising in the care of residents who have dementia type illnesses in addition to support those residents with residential needs.

The independence and privacy of residents is respected and the home maintains a popular programme of events and activities to help all residents achieve an enjoyable daily lifestyle.
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Care Provided by The Paddocks

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 100 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Stroke
  • Palliative / End of Life Care
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Stairlift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: £972 – £1482
  • Self-Funded Residential Dementia Care: £1000 – £1021
  • RESPITE Self-Funded Residential Care: £972 – £1482
  • RESPITE Self-Funded Residential Dementia Care: £1000 – £1125

Our fees are calculated following a pre assessment of care needs required and the room selected.

These prices are only a guideline, please contact The Paddocks to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Person in charge

  • Patricia Shaw (General Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2007

Room Information

  • Single Rooms (74)
  • Couples/Companion Rooms (0)

The Paddocks Reviews (56)

8.0

The Paddocks has a Review Score of 8.0 (7.989) out of 10, based on 6 reviews in the last 2 years.
Over all time The Paddocks has 56 reviews.

Overall Experience
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Date Published
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Reviewer Connection to The Paddocks
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Total of 56, showing 1-20
Review from S B (Granddaughter of Resident) published on 18 June 2025 Submitted via Website • Report
Overall Experience 1.0 out of 5
From start to finish the communication was appauling. Concerns raised verbally and then in writing were ignored, only when they were reported to CQC was any action taken. Bathing once every few weeks is considered OK, poor oral hygiene, urine bottles not emptied and left on bedside tables all day, urine
soaked sheets left on the bed and the duvet pulled over (no wonder the home has that urine smell throughout), regularly told by carers they are "short staffed". Regular medication errors. RESPECT form and paperwork going missing. No regular updates of accidents. Sensor equipment never used properly or working. Asking for a doctor for 3 weeks to no avail and he ended up in hospital. 6 months there 24 falls and only 5 were witnessed! Unexplained bruising. Residents shouting for water and staff ignoring them. The list is endless of the lack of care this service provides.
Being told by the manager they would call the new care provider to warn them about the family is an absolute disgrace!!
Reply from Viktor Zak, Operations Director at The Paddocks

Thank you for taking the time to share your feedback. We deeply regret that the experience did not meet your expectations.We would like to point out that the review is not accurate and reflective of events, the context and circumstances. The resident was fully able to make their own decisions, and we respected their autonomy in line with our duty of care. While we understand the family's concerns, our approach was guided by the resident's rights and preferences. There are instances where family's expectations may be unrealistic e.g. reducing number of falls even further. We regret that we were unable to fully meet the family's expectations in this case.Written evidence was provided to CQC contradicting your claims above. Our commitment to continuous improvement remains steadfast, and we are dedicated to providing a safe and comfortable environment for all our residents.We are committed to ensuring that The Paddocks remains a place where residents receive the highest standard of care.

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Review from B E (Wife of Resident) published on 30 January 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My husband has been a resident in the Sandpiper Wing for just over a year. I visit as much as possible, I have found the staff very helpful and caring and feel he is being well looked after. The home is introducing regular resident care plan reviews and meetings with management have been reinstated
with relatives, both are a positive step forward. My husband's room is carpeted, which although regularly cleaned harbours smell and is stained, I have raised this and am aware of budgetary and other constraints, but feel hard flooring would be a vast improvement. Due to design and space, there is no family room available and the communal lounge is often full, which makes accommodating more than one visitor per resident difficult. Several items of my husband's clothing have disappeared despite being marked with his name and room number, the introduced tagging system seems to work reasonably well. Activities and events are really good, e.g., live music, buffets for friends and relatives on special occasions. They have recently introduced a visual offering of meals available for residents to choose from.
Reply from Ellie Whiting, Digital Marketing Executive at The Paddocks

Thanks for your review! We're glad to hear the staff has been helpful and that you feel your husband is being well looked after. Following your conversation with the Care Dementia Manager, the better flooring option has been addressed, and we are figuring out ways to manage the crowded visitor space. We're also working on improving our clothing tagging system. It's great to hear your husband enjoys the activities and new meal menu. We really appreciate your input and are always working to improve our home. Please do speak to us if you have any more concerns!

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Review from David W (Nephew of Resident) published on 29 April 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Our uncle was admitted to The Paddocks on the 7th of December 2022. From day one he was treated with care, compassion and dignity. His room had all safety and security fitments that you would expect. His room was clean, bright and comfortable. The staff were absolutely marvellous, very caring and compassionate
and patient. While our uncle was dying he was never left alone. In addition to care home staff by his side constantly, they regularly brought in a doctor, nurse or paramedic whenever needed. The food is excellent and the decor and facilities are excellent. A wonderful caring, safe environment.
Reply from Viktor Zak, Operations Director at The Paddocks

It was a pleasure to offer this level of care to your uncle and your kind words make us even more determined in our mission of creating special moments. Thank you again!

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Review from P W (Daughter of Resident) published on 9 April 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The Paddocks has a very caring and homely feel at all times. The staff are always on hand when needed which I feel is very important. I have recommended this home when asked as my mother is well looked after and can still enjoy her later years in comfort.
Reply from Viktor Zak, Operations Director at The Paddocks

We would love to thank you for your kind words of appreciation and hope that we will carry on making sure that we create many more special moments for you and your loved one! Thank you!

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Review from J O (Resident) published on 12 January 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I love being here.
Reply from Garry Gardiner, Commercial Director at The Paddocks

Thank you for completing a review for us. It is wonderful to see that you have scored us so highly in all areas and enjoy living with us at The Paddocks.

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Review from P M (Resident) published on 12 January 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Carers are good
Reply from Garry Gardiner, Commercial Director at The Paddocks

Thank you for completing a review for us. It is wonderful to see that you have scored us so highly in all areas and enjoy living with us at The Paddocks.

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Review from Richard B (Son of Resident) published on 31 August 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The care and support for my father were very good and there was always good communication with me about his well-being. Staff were friendly and efficient, treating residents with dignity and kindness. I think there could have been more activities to engage residents but I recognise this was difficult
with residents with dementia. Food and drinks were good.
Reply from Garry Gardiner, Commercial Director at The Paddocks

Thank you for completing a review for us. We are so pleased to read that you felt the care and support offered at The Paddocks was good. In regards to your comments about our activity provision, we will discuss this with our manager to ensure that our residents are receiving our extensive activities and well-being programme.

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Review from Susan H (Wife of Resident) published on 17 June 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My husband was a resident at The Paddocks Care Home for two years. He sadly passed away in April 2023, this year. We have nothing but appreciation for all the care he received, always being treated with dignity and respect. A big thank you to all the staff for looking after him so well.
Reply from Garry Gardiner, Commercial Director at The Paddocks

Thank you for taking the time to complete a review for us. We will pass your kind words on to the great team at The Paddocks.

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Review from Mark M (Son of Resident) published on 13 June 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
During a very difficult time during my Dad's final weeks, the staff were very kind and understanding. My family and I will always be grateful for the care he received during his time at The Paddocks Care Home. Many thanks.
Reply from Garry Gardiner, Commercial Director at The Paddocks

Thank you for taking the time to complete a review for us. We will ensure that your kind comments will be passed on to our fantastic team at The Paddocks.

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Review from Derek S (Son of Resident) published on 1 June 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother has been a resident for more than ten years and in the early years enjoyed the social
life such as coffee mornings etc. She is now one hundred and two years old and despite the limitations of age she is still content and well cared for.
Reply from Garry Gardiner, Commercial Director at The Paddocks

Thank you for taking the time to complete a review for us. We are so pleased to see that you are happy with the care and facilities that our fantastic team delivers at The Paddocks.

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Review from J R (Son of Resident) published on 1 June 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The Paddocks is a very well-run care home. Meeting the needs of my parents very well. The rooms are very well-fitted and the events to keep them occupied are very well thought through. The food given provides a very well-balanced diet. An all-round nice place to be.
Reply from Garry Gardiner, Commercial Director at The Paddocks

Thank you for completing a review for us. We are so pleased to read that you are happy with the care, activities and menus that are provided by the great team at The Paddocks.

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Review from C H (Daughter of Resident) published on 12 May 2023 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
Mum's dementia medication ran out on 15/02/2023 and The Paddocks Care Home did not request anymore from the doctors, therefore, Mum was left with no dementia medication for three weeks which resulted in a significant deterioration in her dementia.
Food portions are far too big for older people, there
is a lot of food wasted.
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Review from Linda L (Daughter of Resident) published on 21 April 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Dad loved his stay at The Paddocks, well cared for. He enjoyed the activities and being taken out for a walk into town. I would recommend The Paddocks and he is booked in for November and March next year.
Reply from Garry Gardiner, Commercial Director at The Paddocks

Thank you for your kind review. We are so pleased that Dad loves coming to The Paddocks and we look forward to seeing him in November.

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Review from Diane L (Sister of Resident) published on 19 April 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My sister is very happy and settled. Well looked after. Goes to church and the staff take her.
Reply from Garry Gardiner, Commercial Director at The Paddocks

Thank you for completing a review for us. We are so pleased to read that your sister is happy living at The Paddocks with us.

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Review from Tessa H (Resident) published on 14 March 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I feel content living here. I am near my son now. I join in some activities when I choose.
Reply from Garry Gardiner, Commercial Director at The Paddocks

Thank you for taking the time to complete a review for us. We are so pleased that you feel settled with us and are enjoying our activities.

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Review from Hilda O (Resident) published on 14 March 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The kitchen staff will always change the menu if I ask. All the staff are very kind. I enjoy playing cards with other people and staff.
Reply from Garry Gardiner, Commercial Director at The Paddocks

Thank you for completing this review for us. We are so pleased that you experience all our staff to be kind and caring ensuring that you receive person-centred care.

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Review from Sandra N (Daughter of Resident) published on 12 December 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff in The Paddocks, have made my mum so welcome and happy. It's been a long journey to get her settled and now she is. She always says how happy she is. The staff cannot do enough for her and are more like friends than carers. Thank you.
Reply from Richard Lain-Smith, Marketing Manager at The Paddocks

Thank you so much for your comments - we're so pleased your mum is settled and enjoying living at The Paddocks.

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Review from S T (Sister of Resident) published on 18 October 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
As my brother's sister, I find my brother is very happy. He loves all the staff. I am very pleased and I always get treated lovely. The staff are very encouraging to get my brother to join in with activities.
Reply from Richard Lain-Smith, Marketing Manager at The Paddocks

Thank you for your kind comments about the care and support your brother is receiving at The Paddocks.

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Review from C P (Respite Resident) published on 1 August 2022 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
A very pleasant two weeks of relaxation.
Would I do it again? Yes, I would, without a doubt.
Reply from Richard Lain-Smith, Marketing Manager at The Paddocks

Thank you for your kind words of support for the team at The Paddocks.

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Review from Oliver H (Son of Resident) published on 30 May 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very friendly staff and a good atmosphere.
Reply from Richard Lain-Smith, Marketing Manager at The Paddocks

Thank you for your kind thoughts about the care and support at The Paddocks.

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Current Review Score: 8.0 (7.989)

Overview of Review Score

The Review Score of 8.0 (7.989) out of 10 for The Paddocks is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.2 out of 5 from 6 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 3.8 out of 5 from 5 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.239 for The Paddocks is calculated as follows: ( (52 Excellents x 5) + (6 Goods x 4) + (2 Satisfactorys x 3) + (11 Very Poors x 1) ) ÷ 71 Ratings = 4.239
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 3.75 Points relating to the number of positive Reviews for The Paddocks is based on 5 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 = 3.5
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 100 registered maximum number of service users is 20. 5 Positive Reviews ÷ 20 = 0.25
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 17 Mar 2021

Overall Requires improvement

  • Caring Requires improvement
  • Effective Requires improvement
  • Responsive Requires improvement
  • Safe Requires improvement
  • Well-led Inadequate
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (3)

Meet the Team (1)

No image found

Patricia Shaw

Job Title: General Manager Joined: 2025

Patricia joined Castlemeadow Care in 2025.

Frequently Asked Questions about The Paddocks

What types of Care is The Paddocks registered for?

Older Person Care & Dementia are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does The Paddocks have?

There are 74 Single Rooms.

What are the Facilities & Services at The Paddocks?

Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Lift, Stairlift, Wheelchair Access, Gardens, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is The Paddocks to the centre of Swaffham?

0.1 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact The Paddocks to verify any information. View our terms and conditions. The Paddocks has an Enhanced Service - more info.