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The Paddocks

45 Cley Road, Swaffham, Norfolk PE37 7NP
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The Paddocks, Swaffham
The Paddocks, Swaffham
The Paddocks, Swaffham

The Paddocks is located in the centre of Swaffham, a beautiful and tranquil Norfolk town with plenty of shops and cafes as well as a weekly market. Swaffham is situated 12 miles east of Kings Lynn and 31 miles west of Norwich, which makes it a great base to explore Norfolk including the North Norfolk Coast and The Norfolk Broads.

The home offers the flexibility of respite care for short breaks...  

Care Provided by The Paddocks

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 100 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Stroke
  • Palliative / End of Life Care
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Stairlift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

Type of carePermanentRespite
Residential Care£1,000 - £1,300£1,000 - £1,300
Residential Dementia Care£1,000 - £1,300£1,000 - £1,300

Our fees are calculated following a pre assessment of care needs required and the room selected.

Contact The Paddocks to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self-Funding (Private)
  • Local Authority with Top-up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group / Owner

Person in charge

  • Cinita Head(General Manager)

Local Authority / Social Services

Admission Information

  • Mixed (no single-gender units)
  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2007

Room Information

  • Single Rooms (74)

The Paddocks Reviews (61)

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7.9

The Paddocks has a Review Score of 7.9 (7.874) out of 10, based on 7 reviews in the last 2 years. Over all time The Paddocks has 61 reviews.

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Showing 61 reviews matching selected criteria
Review from Hilda O (Resident / Service User) published on 14 March 2023 Submitted via Postal Card
Overall Experience

The kitchen staff will always change the menu if I ask. All the staff are very kind. I enjoy playing cards with other people and staff.

Reply from Garry Gardiner, Commercial Director at The Paddocks

Thank you for completing this review for us. We are so pleased that you experience all our staff to be kind and caring ensuring that you receive person-centred care.

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Review from Sandra N (Daughter of Resident) published on 12 December 2022 Submitted via Postal Card
Overall Experience

The staff in The Paddocks, have made my mum so welcome and happy. It's been a long journey to get her settled and now she is. She always says how happy she is. The staff cannot do enough for her and are more like friends than carers. Thank you.

Reply from Richard Lain-Smith, Marketing Manager at The Paddocks

Thank you so much for your comments - we're so pleased your mum is settled and enjoying living at The Paddocks.

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Review from S T (Sister of Resident) published on 18 October 2022 Submitted via Postal Card
Overall Experience

As my brother's sister, I find my brother is very happy. He loves all the staff. I am very pleased and I always get treated lovely. The staff are very encouraging to get my brother to join in with activities.

Reply from Richard Lain-Smith, Marketing Manager at The Paddocks

Thank you for your kind comments about the care and support your brother is receiving at The Paddocks.

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Review from C P (Respite Resident) published on 1 August 2022 Submitted via Postal Card
Overall Experience
A very pleasant two weeks of relaxation.

Would I do it again? Yes, I would, without a doubt.

Reply from Richard Lain-Smith, Marketing Manager at The Paddocks

Thank you for your kind words of support for the team at The Paddocks.

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Review from Oliver H (Son of Resident) published on 30 May 2022 Submitted via Postal Card
Overall Experience

Very friendly staff and a good atmosphere.

Reply from Richard Lain-Smith, Marketing Manager at The Paddocks

Thank you for your kind thoughts about the care and support at The Paddocks.

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Review from Patricia M (Resident / Service User) published on 4 February 2022 Submitted via Postal Card
Overall Experience

Happy with staff, happy with the food.

Reply from Richard Lain-Smith, Marketing Manager at The Paddocks

Thank you for your kind words about the care and support you're receiving at The Paddocks. We're glad you are enjoying the food too.

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Review from Ernest B (Resident / Service User) published on 17 December 2021 Submitted via Postal Card
Overall Experience

As winter approaches, health problems can increase. The Paddocks care team are well aware of this and it is just so reassuring that help is on hand before it is even requested. No training programme can ensure this happy outcome. The local area has suffered a major water crisis this morning. No matter - the catering staff came up with imaginative solutions. In short, The Paddocks is a remarkable community, well-led by gifted and experienced administrators.

Reply from Richard Lain-Smith, Marketing Manager at The Paddocks

Thank you for your kind words of support - especially during this challenging time.

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Review from L R (Resident / Service User) published on 17 December 2021 Submitted via Postal Card
Overall Experience

Plenty of food. I'm free to get out of my room when I like. So glad that we have the activities lady, she works hard. Care workers stop to listen and are cheerful.

Reply from Richard Lain-Smith, Marketing Manager at The Paddocks

Thank you for your kind words - our care and support team will always stop and help you whenever you need them to.

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Review from I H (Son of Resident) published on 4 November 2020 Submitted via Website
Overall Experience

My father was admitted to The Paddocks in June 2020, following a spell in hospital in the midst of the pandemic. He has been made to feel very comfortable and welcomed from the beginning. All the staff are very attentive to his needs and have been very accommodating in allowing us to see him during these difficult times. He has described his care and the food as brilliant (high praise indeed!). The carers even remind him of when his favourite programmes are on TV. A huge thank you to everybody involved with Dad's care.

Reply from Garry Gardiner, Director of Operations at The Paddocks

Thank you so much for your kind words. We will ensure that the great team at The Paddocks receive your comments. This will mean a lot to them.

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Review from Angela D (Daughter of Resident) published on 23 October 2020 Submitted via Postal Card
Overall Experience

The carers at The Paddocks really do care about the individual person and their family. My dad was really ill the last week of his life but despite being on lockdown due to COVID, they let me stay with Dad for his final week, they found a way so I didn't come into contact with other residents. For that, I will be forever grateful.

Reply from Garry Gardiner, Director of Operations at The Paddocks

Thank you for your kind words. We will ensure that this is passed onto the great team we have at The Paddocks. Best wishes to you and your family.

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Review from J M (Son of Resident) published on 18 September 2020 Submitted via Postal Card
Overall Experience

Really good initial meeting when looking for a place for Dad. Good size, clean room, bright and airy. The Standard of care is excellent, always attentive and friendly, caring and considerate. Food and meals adjusted to suit Dad's desires and appetite. At all stages of his care, staff were more like friends and family than carers, and we cannot thank the staff enough for making Dad's last few months happy and fulfilled.

Reply from Garry Gardiner, Director of Operations at The Paddocks

Thank you for your kind words. We will ensure that you feedback is passed on to the fantastic team that we have at The Paddocks.

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Review from Stephanie B (Daughter of Resident) published on 11 May 2020 Submitted via Website
Overall Experience

My father moved to Sandpiper Wing of The Paddocks Care Home after being diagnosed with Dementia and spending several weeks in and out of hospital for falls. He moved in at the beginning of October 2019 and we were able to choose a room (or as we call it an 'apartment') for him, which we furnished with his possessions from his old bungalow. The staff have all been brilliant, they are all so caring and never fail to let me know if Dad has had a fall, or if he needs anything. Since the breakout of Covid 19, they have video called me each week so that Dad and I can see each other. This was something which they did, without being prompted by me. They are all truly caring and I could not rate the staff or the facilities highly enough.

Reply from Garry Gardiner, Director of Operations at The Paddocks

Thank you so much for your lovely feedback. It is wonderful that during these difficult times you are supporting all our teams by sending such a motivational message. We will ensure that your comments are passed on to the hardworking team members at The Paddocks.

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Review from P R (Husband of Resident) published on 26 February 2020 Submitted via Postal Card
Overall Experience

Staff are excellent, happy, helpful and beyond praise from the laundry lady to carers/nurses.

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Review from Richard S (Son of Resident) published on 24 February 2020 Submitted via Postal Card
Overall Experience

Mum had been in The Paddocks for nearly 5 years and this relates to her last month in Sandpiper Wing. After her stroke in November plus dementia, poor co-ordination and poor eating and lack of verbal communication skills, Mum was cared for by the staff and given as much support as possible. She was kept in familiar surroundings and encouraged, helped and cared for as well as possible given her circumstances. Staff were attentive, friendly, supportive and as cheery as possible to Mum and our family members in her last month. Thank you.

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Review from M H (Daughter of Resident) published on 27 November 2019 Submitted via Postal Card
Overall Experience

Moving my mum to The Paddocks was the best move. As a family, we were so worried. She has settled in wonderfully and we cannot fault it. Not only have staff been brilliant with Mum, they have really supported us all as a family too. The staff are so friendly, caring and nothing is too much trouble in every department. Just fabulous.

Reply from Garry Gardiner, Director of Operations at The Paddocks

Thank you so much for your lovely comments and feedback. This will be passed onto the wonderful team that we have at The Paddocks.

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Review from Mick F (Husband of Resident) published on 28 June 2019 Submitted via Postal Card
Overall Experience

My wife was resident at The Paddocks for 9 years suffering with Lewy Body Disease. Throughout those 9 years, she and her family were treated with the utmost care and consideration and staff managed to retain her dignity to the very end. Nothing was too much trouble and we, as relatives, were always made to feel welcome and a part of 'the larger family'. A very difficult job done superbly well. The admin department could be improved!

Reply from Garry Gardiner, Director of Operations at The Paddocks

Thank you so much for your kind words. We will ensure that this is passed onto the team. Sorry to see that you feel our admin department could be improved. Should you like to give us more information in regard to this please contact our General Manager. This will enable us to improve our service further.

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Review from Tracey S (Daughter-in-law of Resident) published on 18 June 2019 Submitted via Website
Overall Experience

My mother-in-law has had a two weeks stay at The Paddocks and in her words, it was home from home. I was very unsure of how she would get on but she had a wonderful time. The staff were very friendly and the food so good. She really enjoyed her stay.

Reply from Garry Gardiner, Director of Operations at The Paddocks

Thank you so much for your kind words. We are so pleased that your mother in law had a lovely time with us at The Paddocks. Our kitchen team will be thrilled with your comment on the meals provided.

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Review from R T (Husband of Resident) published on 12 June 2019 Submitted via Postal Card
Overall Experience

My wife has been resident in The Paddocks at Swaffham for a little over a month. The care and attention given by the staff has been superb.

Reply from Garry Gardiner, Director of Operations at The Paddocks

Thank you for your very kind words. We will ensure that your comments are passed onto the great team at The Paddocks.

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Review from June C (Wife of Resident) published on 26 April 2019 Submitted via Website
Overall Experience
My husband has just spent a week in your lovely home for respite for me.

This is the second time he has been there. This is the third home we have used and it beats all others hands down. We sincerely hope that there will be accommodation available for future stays as it has done both of us so much good.

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Review from Sue C (Daughter of Resident) published on 5 April 2019 Submitted via Website
Overall Experience

My mother has Alzheimer's and is a very strong-willed and extremely physically fit 96-year-old. Her previous care home badly neglected her needs on every level, but finding an alternative that would meet her needs wasn't an easy task with her being unusually robust and active for her age. I visited many Homes without success .. then came across The Paddocks in the nick of time. The Unit Manager is delightful and very knowledgeable and understanding. She facilitated Mum's move with the best of help and co-operation. Mum's room is beautiful, newly furnished and so homely. After two months, Mum is happier and more cheerful than I've known her to be in 6 years. The staff are so competent in managing the difficult symptoms of dementia. She gets fresh air, exercise, lots to do and 3 excellent meals a day including a full cooked breakfast. The activities co-ordinator is amazing; she deals with Mum with good humour, calm determination and great success. Finally, I have peace of mind.

Reply from Garry Gardiner, Director of Operations at The Paddocks

Thank you so much for your kind words. We will ensure that this feedback is passed onto the team. We also have big plans this year to further improve our Sandpiper unit with developing our Dementia garden further.

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Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 01 August 2025
Overall
Inadequate
  • CaringRequires improvement
  • EffectiveRequires improvement
  • ResponsiveRequires improvement
  • SafeInadequate
  • Well-ledInadequate
Care Quality Commission is responsible for the registration and inspection of social care services in England.View Latest Report

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News (0) & Events (0)

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Awards / Recognitions (3)

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Meet the Team (1)

Cinita Head
Cinita HeadJob Title:General ManagerJoined: 2025

Cinita joined Castlemeadow Care in 2025.

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