The Paddocks

45 Cley Road, Swaffham PE37 7NP
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8.0 56 Reviews
  • The Paddocks, Swaffham
The Paddocks is located in the centre of Swaffham, a beautiful and tranquil Norfolk town with plenty of shops and cafes as well as a weekly market. Swaffham is situated 12 miles east of Kings Lynn and 31 miles west of Norwich, which makes it a great base to explore Norfolk including the North Norfolk Coast and The Norfolk Broads.

The home offers the flexibility of respite care for short breaks and permanent care for those who can no longer live at home. There is a separate purpose-built unit specialising in the care of residents who have dementia type illnesses in addition to support those residents with residential needs.

The independence and privacy of residents is respected and the home maintains a popular programme of events and activities to help all residents achieve an enjoyable daily lifestyle.

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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 100 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Palliative / End of Life Care
  • Convalescent Care
  • Stroke

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Stairlift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: £925 – £1125
  • Self-Funded Residential Dementia Care: £925 – £1125
  • RESPITE Self-Funded Residential Care: £925 – £1125
  • RESPITE Self-Funded Residential Dementia Care: £925 – £1125

Our fees are calculated following a pre assessment of care needs required and the room selected.

These prices are only a guideline, please contact The Paddocks to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Person in charge

  • Christine Shorter (General Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2007

Room Information

  • Single Rooms (74)
  • Couples/Companion Rooms (0)

The Paddocks Reviews (56)

Total of 56, showing 41-56
8.0

The Paddocks has a Review Score of 8.0 (8.033) out of 10, based on 7 reviews in the last 2 years. Over all time The Paddocks has 56 reviews.

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Review from Steven W (Son of Resident) published on 23 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am so pleased to send this information about the care home. My Mum was placed into The Paddocks Care Home on the 8th March - 6th May 2018 when she passed away. The care and attention paid to her by all the staff was first class, she did not want for anything. The staff was on the ball for all her
medication and was on the ball so that she was never in pain and the staff attended to all of her needs. They also gave me help as things went on and after visiting her every day when I left her I knew she was in good hands. It felt as when I left, someone else in the family was looking after her. This care home is run extremely well from top to bottom.

Reply from Viktor Zak, Regional Manager at The Paddocks

Thank you very much for your feedback. It is always nice to hear that experience of our residents and their relatives is a good one.

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Review from Lucy P (Daughter of Resident) published on 10 April 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been a resident at the above home for nearly three weeks, during which time she has been looked after excellently. I have spoken to several staff and all have been polite and very caring in the way they look after my mother. All the staff are very cheerful and smart in their appearance
too. What I have seen of the food served looks very appetising. All rooms look clean and staff answer the buzzer very quickly when pressed.
I have spoken to the office staff and management who were very helpful and know the answers to everything I asked well done.

Reply from Viktor Zak, Regional Manager at The Paddocks

Thank you very much for your words of appreciation. It is greatly appreciated by the whole team.

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Review from Terence F (Son of Resident) published on 31 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I was very happy with the care all the staff of The Paddocks gave to my mum especially during the last months of her life.
I would like to say a very big thank you to everyone for their help and care.

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Review from R S (Son of Resident) published on 26 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very caring especially in latter days and at the end. Good communication at all times. Food choice and presentation good and prepared according to the ability to eat. Furniture in rooms could do with updating.

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Review from K P (Niece of Resident) published on 27 September 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Greeted professionally on arrival. Always found all the staff authentic and genuinely caring.

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Review from Christine B (Daughter of Resident) published on 19 July 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mum has spent four years at The Paddocks Care Home although her dementia took its toll she was always happy there. Myself, sister and brothers have really appreciated the care, kindness and thoughtfulness from the staff, some of which went out of their way to make sure our mum was happy.
Sadly since
she passed away recently and has left a huge gap in our lives, as you might expect because we loved her dearly. The Paddocks staff deserve a medal for all their amazing care and kindness to all of the residents I can't express how very grateful we are to all of them.

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Review from Julie H (Daughter of Resident) published on 26 June 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum moved from respite into her new home at The Paddocks in the middle of April. She had her own room with a bed, wardrobe, chest of drawers and a comfy chair. She had her own toilet and wash basin and everywhere was spotlessly clean. Her window looked out on the gardens which was paved for ease
of wheelchair use. My husband and I had high hopes for her to sit out in her wheelchair with the sun on her face listening to the birds tweeting which she hadn’t been able to do for some time as she was housebound. Unfortunately, this never happened. She was not in a very good place when she arrived and despite endless amounts of love and care from all the staff who looked after her, she sadly passed away a mere 6 weeks after her arrival. The support we received from all the staff in the home was amazing, they even attended her church service which was much appreciated by her very small family. Would not hesitate to recommend this lovely home from home.

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Review from Margaret C (Husband of Resident) published on 21 June 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

This is the first time my husband has stayed in a care home so I found it was a bit strange at first. However, the staff were very friendly and helpful which made a difference.

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Review from Beatrice T (Friend of Resident) published on 9 May 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I can't thank the staff and management enough as they helped us all the time and made us welcome to go in anytime we wanted.
They looked after our friend and gave her lots of love and care.
We had a little tea party two weeks ago with our friend and had a lovely afternoon.
Nothing was too much for
the staff who looked after her.

Reply from Garry Gardiner, Operations Manager at The Paddocks

Thank you for your kind words. We are very pleased that you enjoyed the afternoon party.

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Review from Dennis S (Resident) assisted by family/friend published on 31 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have just had three weeks in The Paddocks Care Home, Swaffham.
Anything I wanted, they would do their best to get it. The food was great, just like being at home.
Top marks to you all. 10 out of 10.
If I had to go into a care home again, this would be the one I would choose. So thank you so much
to you all.

Reply from Garry Gardiner, Operations Manager at The Paddocks

Thank you so much for your kind words. If we can help you again in the future please do not hesitate to contact us.

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Review from E E (Daughter of Resident) published on 22 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

My mother had excellent care whilst here she arrived not able to walk on her own not eating. She can now walk with a frame and eating a lot better she has been out in the mini bus which she enjoyed taken part in making valentine biscuits she is 100% better than when she arrived. The staff have looked
after well. The are very friendly and caring. Her family say a big thank you for looking after her.

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Review from Elaine (Daughter of Resident) published on 5 June 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum passed away at The Paddocks after a ten day stay. During this time the care and attention she received was second to none. Also the concern shown to the family was outstandiing.

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Review from Geoff (Son-in-law of Resident) published on 4 June 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother-in-law has a 10 day stay at this excellent care home. she could not have received any better care, from the management down to the carers, everyone was encouraging and so cheerful not only to my mum but to the family as well. Thank you.

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Review from Sylvia B (Resident) published on 23 March 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

After a very serious operation I came to The Paddocks for three weeks recuperation. I have regained strength through the love and care this home has given me. I have found staff feels like family that cares not only for us but for each other. I would if I ever had to, be happy to stay again without
fear. I have been treated with respect and nothing has been too much for them to meed my needs even though they work very hard indeed. From cleaner, dishwasher, chef and nursing staff each has met me with a cheerful smile and I am grateful to all of them.

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Review from Linda Mable W (Resident) published on 9 February 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

At first when I came here I felt very frightened but the more I got to know the staff and areas I felt more like at home. Nothing ever seems to be too much trouble from any of the department. I would definitely recommend this care home to anyone who would need a little rest or become permanent resident.
I love all the staff very much and I had had great company with other residents.

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Review from Lin C (Partner of Resident) published on 13 November 2015
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care home is lovely. Very clean and comfortable. The staff are very friendly, kind and caring. I am very happy to know that my partner is being looked after so well. Thank you so much.

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Current Review Score: 8.0 (8.033)

Overview of Review Score

The Review Score of 8.0 (8.033) out of 10 for The Paddocks is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.1 out of 5 from 7 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 3.9 out of 5 from 6 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.133 for The Paddocks is calculated as follows: ( (52 Excellents x 5) + (13 Goods x 4) + (6 Satisfactorys x 3) + (1 Poors x 2) + (11 Very Poors x 1) ) ÷ 83 Ratings = 4.133

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 3.9 Points relating to the number of positive Reviews for The Paddocks is based on 6 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 = 3.6

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 100 registered maximum number of service users is 20. 6 Positive Reviews ÷ 20 = 0.3

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 17 Mar 2021

Overall
Requires improvement

  • Caring

    Requires improvement

  • Effective

    Requires improvement

  • Responsive

    Requires improvement

  • Safe

    Requires improvement

  • Well-led

    Inadequate

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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