The Mayfields Care Home

Swan Lane, Tharston, Long Stratton, Norwich NR15 2UY

The Mayfields Care Home, Norwich, Norfolk
The Mayfields Care Home, Norwich, Norfolk
The Mayfields Care Home, Norwich, Norfolk

Mayfields Care Home is a modern care development from Castle Meadow Care, specialising in dementia care from a team of quality staff.

The facility is made up of sixty en-suite bedrooms and pleasant living areas, while landscaped gardens are also popular with residents.

The provider's vision is to achieve the very best care in a friendly living atmosphere that also supports independent living.

Group: Castlemeadow Group

Person in charge: Amanda Skinner (General Manager)

Local Authority / Social Services: Norfolk County Council (click for contact details)

Type of Service: Care Home only (Residential Care) – Privately Owned , Registered for a maximum of 60 Service Users

Registered Care Categories*: Dementia • Old Age • Physical Disability

Specialist Care Categories: Alzheimer's • Cancer Care • Cerebral Palsy • Hearing Impairment & Deafness • Huntington's Disease • Multiple Sclerosis • Muscular Dystrophy • Parkinson's Disease • Stroke • Visual Impairment

Admission Information: Ages 65+.

Single Rooms: 60

Rooms with ensuite WC: 60

Facilities & Services: Palliative Care • Day Care • Respite Care • Convalescent Care • Own GP if required • Own Furniture if required • Smoking not permitted • Close to Local shops • Near Public Transport • Lift • Wheelchair access • Gardens for residents • Bar/Cafe on premises • Residents Kitchenette • Phone Point in own room/Mobile • Television point in own room • Residents Internet Access

Latest Care Quality Commission* Report on The Mayfields Care Home: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Bed Vacancies

Please Contact Us for Latest Vacancies

Reviews

9.7 The Mayfields Care Home has a Review Score of 9.7 (9.681)

The Review Score of 9.7 (maximum of 10) for The Mayfields Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 26 Reviews over all time. This Average Rating is also the rating value for The Mayfields Care Home in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 5 out of 5 from 22 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.681 for The Mayfields Care Home is calculated as follows: ( (220 Excellents x 5) + (76 Goods x 4) + (11 Satisfactorys x 3) ) ÷ 307 Ratings = 4.681

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 5 Points relating to the number of positive Reviews for The Mayfields Care Home is based on 22 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 12 positive Reviews (60 registered maximum number of service users ÷ 5). 22 Reviews ÷ 12 Target Reached = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    20
  • Good
    6
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend The Mayfields Care Home?

  • Extremely LIKELY
    24
  • Likely
    2
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to The Mayfields Care Home

  • Daughter of Resident/Service User
    10
  • Son of Resident/Service User
    6
  • Friend of Resident/Service User
    3
  • Husband of Resident/Service User
    2
  • Son-in-law of Resident/Service User
    2
  • more

Staff are always helpful and caring.
The building is modern, bright and clean. Always very warm in winter, air con provided for summer in community areas. Regular activities and outside entertainers. Home cooked food of high standard and choice.
Access to gardens if residents want to.
One negative - no excursions for residents or weekly outings.

How likely would you be to recommend The Mayfields Care Home? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Good

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

Excellent care for my mother and I thank all the staff for their help and kindness.
Very much appreciated.

How likely would you be to recommend The Mayfields Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I find the staff helpful, sometimes overworked. The room has been cleaned but could be better.

How likely would you be to recommend The Mayfields Care Home? Likely

Average Rating: 

 3.8 out of 5

Overall Standard: Good

Facilities: Satisfactory

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Management: Good

Safety / Security: Good

Rooms: Satisfactory

Impressed with initial care and attention for a difficult resident.

How likely would you be to recommend The Mayfields Care Home? Extremely Likely

Average Rating: 

 4.6 out of 5

Overall Standard: Good

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Good

Safety / Security: Excellent

Value for Money: Satisfactory

I am happy with my aunt being here and have always found the whole place inviting and clean.
I also like to see that she joins in lots of activities.

How likely would you be to recommend The Mayfields Care Home? Extremely Likely

Average Rating: 

 4.6 out of 5

Overall Standard: Good

Facilities: Excellent

Care / Support: Good

Cleanliness: Excellent

Treated with Dignity: Good

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

There is a pervading atmosphere of kindness. Generally speaking, Mayfields does a challenging job well.
Management should be more pro-active and better informed about such as CHF procedures.

How likely would you be to recommend The Mayfields Care Home? Likely

Average Rating: 

 4.1 out of 5

Overall Standard: Good

Facilities: Excellent

Care / Support: Good

Cleanliness: Satisfactory

Treated with Dignity: Excellent

Staff: Good

Activities: Good

Management: Satisfactory

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Satisfactory

Mayfields has been helpful in the evaluation of my mother prior to admission.
On admission she was made to feel very welcome, pictures were put on the wall quickly, an extra rail was put in the toilet area.
Staff are approachable and provide information as needed.

How likely would you be to recommend The Mayfields Care Home? Extremely Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Good

Facilities: Excellent

Care / Support: Good

Cleanliness: Excellent

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Good

Management: Good

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

Super friendly, caring staff, professional but human approach.
Lots of activities taking place. A real gem of a care home.

How likely would you be to recommend The Mayfields Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

We were recommended 'Mayfields' by a friend who had past experience of it as her mother had stayed there for respite.
We were very impressed by the high standard of the care home. The reception area was a lovely start to our visit and we continued to be impressed as we had a tour of the building. The staff are all lovely and very caring and ensure my mother's needs are met.

How likely would you be to recommend The Mayfields Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Overall it has been excellent, just what mum needed to get her back on her feet so that she is now able to go home. The kindness and care from all the staff was 1st class. The only concern was not having 1 English carer on at night, this did worry mum and she could not always understand what they said. Only 1 meal not really suitable for old people was chicken drumsticks because of bones.
Cleanliness could be improved on dining chairs and tables noticed food on them just before meals.

How likely would you be to recommend The Mayfields Care Home? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

We find a welcoming atmosphere for the family when we visit and a happy environment for my husband which gives us some peace of mind to know that he is well cared for.

How likely would you be to recommend The Mayfields Care Home? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Very well organised, caring, helpful, attentive and trustworthy. Mum had a nasty experience in a previous care home and was untrusting, scared and reluctant to eat or let anyone touch her. Since being in The Mayfields she has flourished, put on weight, happy and trusting of staff. It has restored our faith in the care system and raised the quality of life for mum.

How likely would you be to recommend The Mayfields Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Since moving mother from a care home without a Dementia bias, her physical and mental facilities have improved enormously. I.E from a selfish viewpoint is to see mother in matching clothing, yes a silly thing but mother was always proud of her appearance, even though she may not be aware.
I now do not worry about her safety. The staff I have met in the last two weeks have been 'on the ball' regarding care and have been very professional.

How likely would you be to recommend The Mayfields Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

The staff at The Mayfields Care Home could not be more kind and helpful. We visit fairly regularly (twice a week) - staff are always thoughtful and all seem to know my father and what he likes to do, drink and eat. The activities are varied as most clients are women. They are sometimes a little too geared towards women but lots of effort is made to encourage everybody.

How likely would you be to recommend The Mayfields Care Home? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Excellent

Value for Money: Excellent

I've always found The Mayfields Care Home staff to be unfailingly friendly and welcoming. They obviously care very much for my father and I always feel confident that he is very well looked after. The Mayfields Care Home is a very well designed facility. It is light and spacious with several different communal areas to allow residents a choice. It always feels clean and well maintained. Our family feel very happy that dad is at the home - it is by far the best we have experienced.

How likely would you be to recommend The Mayfields Care Home? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My mother has been a resident at The Mayfields for 3 years. She is treated with kindness and respect, the staff know her and understand her preferences, even though she is no longer able to verbalise her needs.
They are always prepared to speak to me and address any concerns I may have, regarding my mother or her care.

How likely would you be to recommend The Mayfields Care Home? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Good

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

My wife has now been in The Mayfields Care Home for two and half years. During that time, I have been very pleased with the care she has received both medical and social and well-being. Staff show an extraordinary degree of patience with all of the residents. Staff always make visitors most welcome and have kept me up to date with general well-being.

How likely would you be to recommend The Mayfields Care Home? Extremely Likely

Average Rating: 

 4.5 out of 5

Overall Standard: Good

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Excellent

Management: Good

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

My mother has been in The Mayfields Care Home since it opened. There were several hiccups at first. Each time I have visited in the past two years there has been so much evident improvement. I feel totally comfortable with my mother being at Mayfields. I take my hat off to the staff who work there.

How likely would you be to recommend The Mayfields Care Home? Extremely Likely

Average Rating: 

 4.2 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Satisfactory

Safety / Security: Good

Rooms: Excellent

Value for Money: Satisfactory

I am very pleased and happy with the excellent care given to my mother.

How likely would you be to recommend The Mayfields Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Very homely care home with professional staff who really do care and go the extra mile. They are kind and caring and nothing seems too much for them to do so I am pleased that my mother is in such a lovely place, to quote her words "I feel happy and safe here". As soon as you walk into The Mayfields Care Home you feel a sense of belonging.

How likely would you be to recommend The Mayfields Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I visit The Mayfields nearly every day, and I am very satisfied with my friend's care.

Caring for dementia sufferers is extremely difficult, but a kind and dedicated team of carers do an excellent job.

How likely would you be to recommend The Mayfields Care Home? Extremely Likely

Average Rating: 

 4.6 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Good

Safety / Security: Excellent

Rooms: Satisfactory

Value for Money: Good

Very pleased with the way people are treated here with respect, lovely place.

How likely would you be to recommend The Mayfields Care Home? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Excellent

Value for Money: Good

A modern, clean and caring residential home with cheerful staff and good facilities.
I enjoy visiting my friend here and she has settled into life in the home very well.

How likely would you be to recommend The Mayfields Care Home? Extremely Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Satisfactory

Staff: Good

Activities: Excellent

Management: Good

Safety / Security: Good

Rooms: Good

All staff without exception were extremely helpful, friendly and efficient. Mayfields really was a home from home, the food was excellent and copious. Nothing was too much trouble for the caring and catering staff.

How likely would you be to recommend The Mayfields Care Home? Extremely Likely

Average Rating: 

 4.4 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Satisfactory

Management: Good

Safety / Security: Good

Rooms: Excellent

Value for Money: Good

The care provided by The Mayfield Care Home is excellent. The care of my wife is excellent, I cannot fault it in any way. It is because the care is of such a high standard, that I am able to take short breaks without any worries regarding the way she is being cared for. The staff are very professional and treat my wife with compassion, dignity and understanding.

How likely would you be to recommend The Mayfields Care Home? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

My father was bought in and has been treated very well and I am very satisfied management and manger were excellent.

How likely would you be to recommend The Mayfields Care Home? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

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Care Home Idol 2016

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