The Mayfields Care Home

Swan Lane, Tharston, Long Stratton, Norwich NR15 2UY
Review Us
10 90 Reviews
  • The Mayfields Care Home, Norwich
The Mayfields Care Home is a modern care development from Castle Meadow Care, specialising in dementia care from a team of quality staff.

The facility is made up of sixty en-suite bedrooms and pleasant living areas, while landscaped gardens are also popular with residents.

The provider's vision is to achieve the very best care in a friendly living atmosphere that also supports independent living.
Show The Mayfields Care Home on the Map

Care Provided by The Mayfields Care Home

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 60 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity
  • Convalescent Care
  • Day Care

Facilities

  • Own Furniture if required
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: £1250 – £1400
  • Self-Funded Residential Dementia Care: £1250 – £1400
  • RESPITE Self-Funded Residential Care: £1250 – £1400
  • RESPITE Self-Funded Residential Dementia Care: £1250 – £1400

Our fees are calculated following a pre assessment of care needs required and the room selected.

The price(s) shown are provided by the care home. Contact The Mayfields Care Home for full pricing details and T&Cs.

Contact The Mayfields Care Home to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Contact The Mayfields Care Home to confirm what's included and get a personalised quote:

Good to Know

Group/Owner

Person in Charge

  • Metisse Wood (General Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 2012
  • Last Refurbishment: 2021
  • Number of floors: 2

Room Information

  • Single Rooms (60)
  • Couples/Companion Rooms (0)
  • Single Rooms with Ensuite Wet Room (60)

The Mayfields Care Home Reviews (90)

10

The Mayfields Care Home has a Review Score of 10 (9.957) out of 10, based on 19 reviews in the last 2 years.
Over all time The Mayfields Care Home has 90 reviews.

Overall Experience
  • 73
  • 15
  • 2
  • 0
  • 0
Date Published
  • 90
  • 5
  • 6
  • 19
  • 71
Reviewer Connection to The Mayfields Care Home
  • 36
  • 10
  • 10
  • 8
  • 4
  • 3
  • 3
  • 3
  • 3
  • 2
  • 2
  • 2
  • 1
  • 1
  • 1
  • 1
Total of 90, showing 81-90
Review from Peter J (Son of Resident) published on 16 August 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Since moving mother from a care home without a Dementia bias, her physical and mental facilities have improved enormously. I.E from a selfish viewpoint is to see mother in matching clothing, yes a silly thing but mother was always proud of her appearance, even though she may not be aware.
I now do
not worry about her safety. The staff I have met in the last two weeks have been 'on the ball' regarding care and have been very professional.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from N B (Daughter of Resident) published on 9 August 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff at The Mayfields Care Home could not be more kind and helpful. We visit fairly regularly (twice a week) - staff are always thoughtful and all seem to know my father and what he likes to do, drink and eat. The activities are varied as most clients are women. They are sometimes a little too
geared towards women but lots of effort is made to encourage everybody.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Jim M (Husband of Resident) published on 2 August 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My wife has now been in The Mayfields Care Home for two and half years. During that time, I have been very pleased with the care she has received both medical and social and well-being. Staff show an extraordinary degree of patience with all of the residents. Staff always make visitors most welcome
and have kept me up to date with general well-being.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Patrick B (Son of Resident) published on 27 July 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I've always found The Mayfields Care Home staff to be unfailingly friendly and welcoming. They obviously care very much for my father and I always feel confident that he is very well looked after. The Mayfields Care Home is a very well designed facility. It is light and spacious with several different
communal areas to allow residents a choice. It always feels clean and well maintained. Our family feel very happy that dad is at the home - it is by far the best we have experienced.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Catherine (Daughter of Resident) published on 25 July 2017 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother has been a resident at The Mayfields for 3 years. She is treated with kindness and respect, the staff know her and understand her preferences, even though she is no longer able to verbalise her needs.
They are always prepared to speak to me and address any concerns I may have, regarding my
mother or her care.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Jean D (Daughter of Resident) published on 17 July 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am very pleased and happy with the excellent care given to my mother.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Finn D (Son of Resident) published on 17 July 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very homely care home with professional staff who really do care and go the extra mile. They are kind and caring and nothing seems too much for them to do so I am pleased that my mother is in such a lovely place, to quote her words "I feel happy and safe here". As soon as you walk into The Mayfields
Care Home you feel a sense of belonging.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Jane B (Friend of Resident) published on 25 January 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
A modern, clean and caring residential home with cheerful staff and good facilities.
I enjoy visiting my friend here and she has settled into life in the home very well.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from John (Resident) published on 13 October 2016 Submitted via Website • Report
Overall Experience 5.0 out of 5
All staff without exception were extremely helpful, friendly and efficient. Mayfields really was a home from home, the food was excellent and copious. Nothing was too much trouble for the caring and catering staff.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Peter H (Husband of Resident) published on 19 January 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The care provided by The Mayfield Care Home is excellent. The care of my wife is excellent, I cannot fault it in any way. It is because the care is of such a high standard, that I am able to take short breaks without any worries regarding the way she is being cared for. The staff are very professional
and treat my wife with compassion, dignity and understanding.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Current Review Score: 10.0 (9.957)

Overview of Review Score

The Review Score of 10 (9.957) out of 10 for The Mayfields Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 5.0 out of 5 from 19 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 19 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.982 for The Mayfields Care Home is calculated as follows: ( (223 Excellents x 5) + (4 Goods x 4) ) ÷ 227 Ratings = 4.982
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 4.975 Points relating to the number of positive Reviews for The Mayfields Care Home is based on 19 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 = 3.975
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 60 registered maximum number of service users is 12, which has been reached with 19 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 14 May 2020

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Requires improvement
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

Loading

Loading Loading

Loading

Loading

Awards / Recognitions (3)

Meet the Team (1)

No image found

Metisse Wood

Job Title: Home Manager Joined: 2025

Metisee Wood joined The Mayfields in August 2025.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact The Mayfields Care Home to verify any information. View our terms and conditions. The Mayfields Care Home has an Enhanced Service - more info.