The Mayfields Care Home

Swan Lane, Tharston, Long Stratton, Norwich NR15 2UY
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9.9 88 Reviews
  • The Mayfields Care Home, Norwich
The Mayfields Care Home is a modern care development from Castle Meadow Care, specialising in dementia care from a team of quality staff.

The facility is made up of sixty en-suite bedrooms and pleasant living areas, while landscaped gardens are also popular with residents.

The provider's vision is to achieve the very best care in a friendly living atmosphere that also supports independent living.
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Care Provided by The Mayfields Care Home

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 60 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity
  • Convalescent Care
  • Day Care

Facilities

  • Own Furniture if required
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: £1200 – £1325
  • Self-Funded Residential Dementia Care: £1300 – £1400
  • RESPITE Self-Funded Residential Care: £1200 – £1325
  • RESPITE Self-Funded Residential Dementia Care: £1300 – £1400

Our fees are calculated following a pre assessment of care needs required and the room selected.

These prices are only a guideline, please contact The Mayfields Care Home to find out the exact price for your requirements.

Contact The Mayfields Care Home to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Contact The Mayfields Care Home to confirm what's included and get a personalised quote:

Good to Know

Group/Owner

Person in Charge

  • Metisse Wood (General Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 2012
  • Last Refurbishment: 2021
  • Number of floors: 2

Room Information

  • Single Rooms (60)
  • Couples/Companion Rooms (0)
  • Single Rooms with Ensuite Wet Room (60)

The Mayfields Care Home Reviews (88)

9.9

The Mayfields Care Home has a Review Score of 9.9 (9.910) out of 10, based on 17 reviews in the last 2 years.
Over all time The Mayfields Care Home has 88 reviews.

Overall Experience
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  • 15
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Date Published
  • 88
  • 4
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  • 17
  • 71
Reviewer Connection to The Mayfields Care Home
  • 36
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Total of 88, showing 41-60
Review from H U (Daughter of Resident) published on 9 November 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
This feedback relates to the hours up to and beyond Mum's passing. Even in these difficult times of COVID-19, it was really appreciated that all the immediate family were allowed both time and space with Mum during her final hours. Although paramedics were in attendance, it was evident that care home
staff took into consideration Mum's specific needs when deciding the next steps to her care. We've been so lucky in finding The Mayfields; Mum seemed very happy there and built a lovely relationship with staff. Thank you to all concerned - we will be forever grateful.
Reply from Garry Gardiner, Director of Operations at The Mayfields Care HomeThank you so much for your kind words. We will ensure that our fantastic team at The Mayfields receives your comments. With best wishes to you and your family.
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Review from Kelly W (Granddaughter of Resident) published on 6 November 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
My granny has been a resident since just before the first lockdown of 2020. Her care and the effort from the team to keep the residents safe has been outstanding. It has been very difficult being unable to visit, but we receive regular updates and can see that she is involved with lots of activities
and socialisation. I would recommend them to anyone with confidence.
Reply from Garry Gardiner, Director of Operations at The Mayfields Care HomeThank you so much for your kind words and feedback that we will pass onto the fantastic team at The Mayfields.
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Review from P W (Wife of Resident) published on 16 June 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The whole experience of The Mayfields is exemplary, from the management and reception staff, and the wonderful care assistants. Their knowledge of their residents is wonderful. Nothing is too much trouble. A caring place for their residents to live.
Reply from Garry Gardiner, Director of Operations at The Mayfields Care HomeThank you for your kind feedback. We will ensure that this is passed onto the fantastic team at The Mayfields.
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Review from Janey B (Friend of Resident) published on 1 April 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Over 3 years I regularly visited my friend and on every occasion, I was warmly welcomed by The Mayfields staff.
My friend was always well cared for and she had a very happy few years at The Mayfields.
I visit other residential homes and none compare to The Mayfields.
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Review from Francine C (Daughter of Resident) published on 28 February 2020 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My mother has spent two periods of respite in the Mayfields. She was on the dementia floor. Her room was spacious, as is all the communal areas. The staff seemed very caring for my mother and there were plenty of activities going on to keep her stimulated. The manager is thoughtful and very accommodating.
All the staff I came into contact with were helpful and attentive. I came away feeling confident my mother was receiving excellent care.
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Review from R L (Son-in-law of Resident) published on 27 February 2020 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
Thank you very much for all your kind care shown to our mum in the last three years. She was kept comfy and clean. We will always be grateful to you all.
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Review from H G (Cousin of Resident) published on 12 December 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My cousin is resident in Mayfields after 10 weeks in hospital following a stroke/dementia/Parkinsons. The family agreed she could not be cared for at home. Mayfields is perfect for all her needs and she has settled well. Her care is excellent and she enjoys the activities and entertainment provided.
She has lots of visitors, friends and family and enjoys the food.
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Review from C B (Daughter of Resident) published on 11 December 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Mum misses family get-togethers especially, but the staff at Mayfields enabled us to give her a large family party for her 95th birthday. We did the catering so she had all her favourites and the staff provided cups of tea, crockery etc. We had a lovely time and so did mum.
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Review from E G (Daughter of Resident) published on 27 November 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Overall good quality of care.
Carers are very thoughtful and kind.
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Review from S D (Husband of Resident) published on 20 November 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The six-monthly review went into some detail regarding the health and wellbeing of the resident. I was shown the frequent notes recorded showing a definitive pattern of good care. All in all, it was a very worthwhile review held in a private and quiet location.
The carers at The Mayfields are a happy
group working together as a team.
Reply from Garry Gardiner, Director of Operations at The Mayfields Care HomeThank you for your kind comments and feedback. We will ensure that this is passed onto the hard working and passionate team at The Mayfields.
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Review from L C (Daughter of Resident) published on 8 November 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I find the staff friendly and very helpful and really clean.
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Review from G B (Daughter of Resident) published on 17 October 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mum has been very happy at The Mayfields since her arrival in July. She is very well looked after and kept occupied with the activities on offer and day trips out.
The carers treat her with the utmost respect and have a lovely relationship with her. Long may it continue.
Reply from Garry Gardiner, Director of Operations at The Mayfields Care HomeThank you so much for your kind words. This means so much to the team at The Mayfields.
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Review from Anthony R (Husband of Resident) published on 18 June 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I was extremely lucky to find Mayfield Care Home to put my wife in as she has brain cancer and being not too far away is looked after by very caring staff who treat me with the same respect.
The home is very clean and well managed with good food.
Also, any requests are treated the same.
Reply from Garry Gardiner, Director of Operations at The Mayfields Care HomeThank you so much for your very kind feedback. We will ensure that the team at The Mayfields receive your kind words.
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Review from Elizabeth B (Daughter-in-law of Resident) published on 22 May 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I would recommend this home to anybody who asks about it as I found it very very good in all departments.
Reply from Garry Gardiner, Director of Operations at The Mayfields Care HomeThank you so much for your kind comments and for rating our care home so highly. Our fantastic team at The Mayfields will be delighted.
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Review from Charles B (Son of Resident) published on 22 May 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I was overwhelmed with the care and attention my father got and he was looked after very well and I couldn't praise the staff enough.
Reply from Garry Gardiner, Director of Operations at The Mayfields Care HomeThank you for rating our care home so highly. Our team at The Mayfields will be overwhelmed with your wonderful scores and comments.
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Review from P F (Daughter of Resident) published on 22 May 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
All the staff in the Bluebell Unit do their utmost to support residents in a calm and respectful manner. Residents are given choices where appropriate for example if they want to stay in bed until later in the day. This is a very caring place.
Reply from Garry Gardiner, Director of Operations at The Mayfields Care HomeThank you for your kind feedback. We will ensure that your comments are shared with the team.
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Review from J P (Friend of Resident) published on 5 April 2019 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
When I first began to visit the care home in 2013, it was very good. Since then, it has sadly deteriorated, particularly so on the Bluebell (dementia) unit, which has become the poor relation.
It is understaffed and the chairs are dirty.
The management emphasis dignity, but 2 male carers looking after
27 residents who are 75% female cannot be dignified. The staff do their best under very difficult conditions.
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Review from Michael C (Husband of Resident) published on 29 March 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Welcoming staff - always a greeting and a smile.


Laundry - can be left without socks/pants. Seems to collect whether dirty or not. Stuff gets lost.


All in all satisfactory - clean and bright.


This is an impression only - my wife has dementia and appears content for the most part.


No comment

on 'value for money'. It's a huge price to pay.
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Review from Bernice L (Daughter-in-law of Resident) published on 25 February 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother in law's birthday party:


The staff went to amazing lengths to make this day special. We had a table set aside with decorations, balloons and banners and playing her favourite music. The meal was first class and the staff were very attentive. They baked a fabulous cake and all available

staff came to sing happy birthday to her. A very special day made even more special by the staff at The Mayfields.
Reply from Garry Gardiner, Director of Operations at The Mayfields Care HomeThank you for your kind words. We are so pleased that you had a great time.
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Review from S G (Daughter of Resident) published on 19 February 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The care and support my late mother received was excellent I cannot thank and praise the staff enough for their care, compassion shown to her and going the extra mile to make her last birthday; Early Xmas decorations so nice and the friendships and caring, compassionate approach to her final days of
palliative care and support to me following her death 10/10.
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Current Review Score: 9.9 (9.910)

Overview of Review Score

The Review Score of 9.9 (9.910) out of 10 for The Mayfields Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 5.0 out of 5 from 17 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.9 out of 5 from 17 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.985 for The Mayfields Care Home is calculated as follows: ( (200 Excellents x 5) + (3 Goods x 4) ) ÷ 203 Ratings = 4.985
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 4.925 Points relating to the number of positive Reviews for The Mayfields Care Home is based on 17 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 = 3.925
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 60 registered maximum number of service users is 12, which has been reached with 17 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 14 May 2020

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Requires improvement
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (3)

Meet the Team (1)

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Metisse Wood

Job Title: Home Manager Joined: 2025

Metisee Wood joined The Mayfields in August 2025.

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