The Mayfields Care Home

Swan Lane, Tharston, Long Stratton, Norwich NR15 2UY
Review Us
10 90 Reviews
  • The Mayfields Care Home, Norwich
The Mayfields Care Home is a modern care development from Castle Meadow Care, specialising in dementia care from a team of quality staff.

The facility is made up of sixty en-suite bedrooms and pleasant living areas, while landscaped gardens are also popular with residents.

The provider's vision is to achieve the very best care in a friendly living atmosphere that also supports independent living.
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Care Provided by The Mayfields Care Home

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 60 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity
  • Convalescent Care
  • Day Care

Facilities

  • Own Furniture if required
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: £1250 – £1400
  • Self-Funded Residential Dementia Care: £1250 – £1400
  • RESPITE Self-Funded Residential Care: £1250 – £1400
  • RESPITE Self-Funded Residential Dementia Care: £1250 – £1400

Our fees are calculated following a pre assessment of care needs required and the room selected.

The price(s) shown are provided by the care home. Contact The Mayfields Care Home for full pricing details and T&Cs.

Contact The Mayfields Care Home to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Contact The Mayfields Care Home to confirm what's included and get a personalised quote:

Good to Know

Group/Owner

Person in Charge

  • Metisse Wood (General Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 2012
  • Last Refurbishment: 2021
  • Number of floors: 2

Room Information

  • Single Rooms (60)
  • Couples/Companion Rooms (0)
  • Single Rooms with Ensuite Wet Room (60)

The Mayfields Care Home Reviews (90)

10

The Mayfields Care Home has a Review Score of 10 (9.957) out of 10, based on 19 reviews in the last 2 years.
Over all time The Mayfields Care Home has 90 reviews.

Overall Experience
  • 73
  • 15
  • 2
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Date Published
  • 90
  • 5
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  • 19
  • 71
Reviewer Connection to The Mayfields Care Home
  • 36
  • 10
  • 10
  • 8
  • 4
  • 3
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  • 3
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  • 2
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  • 1
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Total of 90, showing 41-60
Review from Penny G (Daughter of Resident) published on 10 June 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I'm sorry my mum had to go into a care home, but there was a time we, as a family, could no longer cope. Mum lived in Mayfields for nearly nine years and the care she received was exemplary and we never felt worried or uncomfortable knowing she was in your hands. Thank you to all the staff who looked
after Mum.
Reply from Garry Gardiner, Commercial Director at The Mayfields Care HomeThank you so much for your lovely comments. We will ensure that this is passed onto the fantastic team at The Mayfields.
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Review from J S (Daughter of Resident) published on 2 February 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum spent her last year in Mayfields with dementia and peacefully passed away this month. Covid has caused much suffering for residents and their families, but the staff show a huge understanding of everyone's emotional needs and are giving much of themselves to help the residents and families through
these challenging times. Activities and celebratory days are planned with creativity and thought, and the cook prepares nutritious meals and treats to suit everyone for every occasion. Housekeeping and laundry maintain a high standard. Covid has been kept at bay due to high standards, adhering to the covid rules and hard work. The staff actively promote a positive attitude, kindness and cheerfulness to everyone either resident or visitor. We must remember the staff also have families and share the same lockdown and covid hardships. Extra special thanks to two particular carers for the love and care shown to Mum during her time with you. Mayfields met all needs and went way beyond our expectation.
Reply from Garry Gardiner, Director of Operations at The Mayfields Care HomeThank you so much for your kind feedback. We will pass your kind words onto the fantastic team at The Mayfields.
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Review from H U (Daughter of Resident) published on 9 November 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
This feedback relates to the hours up to and beyond Mum's passing. Even in these difficult times of COVID-19, it was really appreciated that all the immediate family were allowed both time and space with Mum during her final hours. Although paramedics were in attendance, it was evident that care home
staff took into consideration Mum's specific needs when deciding the next steps to her care. We've been so lucky in finding The Mayfields; Mum seemed very happy there and built a lovely relationship with staff. Thank you to all concerned - we will be forever grateful.
Reply from Garry Gardiner, Director of Operations at The Mayfields Care HomeThank you so much for your kind words. We will ensure that our fantastic team at The Mayfields receives your comments. With best wishes to you and your family.
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Review from Kelly W (Granddaughter of Resident) published on 6 November 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
My granny has been a resident since just before the first lockdown of 2020. Her care and the effort from the team to keep the residents safe has been outstanding. It has been very difficult being unable to visit, but we receive regular updates and can see that she is involved with lots of activities
and socialisation. I would recommend them to anyone with confidence.
Reply from Garry Gardiner, Director of Operations at The Mayfields Care HomeThank you so much for your kind words and feedback that we will pass onto the fantastic team at The Mayfields.
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Review from P W (Wife of Resident) published on 16 June 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The whole experience of The Mayfields is exemplary, from the management and reception staff, and the wonderful care assistants. Their knowledge of their residents is wonderful. Nothing is too much trouble. A caring place for their residents to live.
Reply from Garry Gardiner, Director of Operations at The Mayfields Care HomeThank you for your kind feedback. We will ensure that this is passed onto the fantastic team at The Mayfields.
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Review from Janey B (Friend of Resident) published on 1 April 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Over 3 years I regularly visited my friend and on every occasion, I was warmly welcomed by The Mayfields staff.
My friend was always well cared for and she had a very happy few years at The Mayfields.
I visit other residential homes and none compare to The Mayfields.
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Review from Francine C (Daughter of Resident) published on 28 February 2020 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My mother has spent two periods of respite in the Mayfields. She was on the dementia floor. Her room was spacious, as is all the communal areas. The staff seemed very caring for my mother and there were plenty of activities going on to keep her stimulated. The manager is thoughtful and very accommodating.
All the staff I came into contact with were helpful and attentive. I came away feeling confident my mother was receiving excellent care.
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Review from R L (Son-in-law of Resident) published on 27 February 2020 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
Thank you very much for all your kind care shown to our mum in the last three years. She was kept comfy and clean. We will always be grateful to you all.
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Review from H G (Cousin of Resident) published on 12 December 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My cousin is resident in Mayfields after 10 weeks in hospital following a stroke/dementia/Parkinsons. The family agreed she could not be cared for at home. Mayfields is perfect for all her needs and she has settled well. Her care is excellent and she enjoys the activities and entertainment provided.
She has lots of visitors, friends and family and enjoys the food.
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Review from C B (Daughter of Resident) published on 11 December 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Mum misses family get-togethers especially, but the staff at Mayfields enabled us to give her a large family party for her 95th birthday. We did the catering so she had all her favourites and the staff provided cups of tea, crockery etc. We had a lovely time and so did mum.
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Review from E G (Daughter of Resident) published on 27 November 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Overall good quality of care.
Carers are very thoughtful and kind.
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Review from S D (Husband of Resident) published on 20 November 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The six-monthly review went into some detail regarding the health and wellbeing of the resident. I was shown the frequent notes recorded showing a definitive pattern of good care. All in all, it was a very worthwhile review held in a private and quiet location.
The carers at The Mayfields are a happy
group working together as a team.
Reply from Garry Gardiner, Director of Operations at The Mayfields Care HomeThank you for your kind comments and feedback. We will ensure that this is passed onto the hard working and passionate team at The Mayfields.
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Review from L C (Daughter of Resident) published on 8 November 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I find the staff friendly and very helpful and really clean.
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Review from G B (Daughter of Resident) published on 17 October 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mum has been very happy at The Mayfields since her arrival in July. She is very well looked after and kept occupied with the activities on offer and day trips out.
The carers treat her with the utmost respect and have a lovely relationship with her. Long may it continue.
Reply from Garry Gardiner, Director of Operations at The Mayfields Care HomeThank you so much for your kind words. This means so much to the team at The Mayfields.
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Review from Anthony R (Husband of Resident) published on 18 June 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I was extremely lucky to find Mayfield Care Home to put my wife in as she has brain cancer and being not too far away is looked after by very caring staff who treat me with the same respect.
The home is very clean and well managed with good food.
Also, any requests are treated the same.
Reply from Garry Gardiner, Director of Operations at The Mayfields Care HomeThank you so much for your very kind feedback. We will ensure that the team at The Mayfields receive your kind words.
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Review from Elizabeth B (Daughter-in-law of Resident) published on 22 May 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I would recommend this home to anybody who asks about it as I found it very very good in all departments.
Reply from Garry Gardiner, Director of Operations at The Mayfields Care HomeThank you so much for your kind comments and for rating our care home so highly. Our fantastic team at The Mayfields will be delighted.
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Review from Charles B (Son of Resident) published on 22 May 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I was overwhelmed with the care and attention my father got and he was looked after very well and I couldn't praise the staff enough.
Reply from Garry Gardiner, Director of Operations at The Mayfields Care HomeThank you for rating our care home so highly. Our team at The Mayfields will be overwhelmed with your wonderful scores and comments.
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Review from P F (Daughter of Resident) published on 22 May 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
All the staff in the Bluebell Unit do their utmost to support residents in a calm and respectful manner. Residents are given choices where appropriate for example if they want to stay in bed until later in the day. This is a very caring place.
Reply from Garry Gardiner, Director of Operations at The Mayfields Care HomeThank you for your kind feedback. We will ensure that your comments are shared with the team.
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Review from J P (Friend of Resident) published on 5 April 2019 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
When I first began to visit the care home in 2013, it was very good. Since then, it has sadly deteriorated, particularly so on the Bluebell (dementia) unit, which has become the poor relation.
It is understaffed and the chairs are dirty.
The management emphasis dignity, but 2 male carers looking after
27 residents who are 75% female cannot be dignified. The staff do their best under very difficult conditions.
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Review from Michael C (Husband of Resident) published on 29 March 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Welcoming staff - always a greeting and a smile.


Laundry - can be left without socks/pants. Seems to collect whether dirty or not. Stuff gets lost.


All in all satisfactory - clean and bright.


This is an impression only - my wife has dementia and appears content for the most part.


No comment

on 'value for money'. It's a huge price to pay.
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Current Review Score: 10.0 (9.957)

Overview of Review Score

The Review Score of 10 (9.957) out of 10 for The Mayfields Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 5.0 out of 5 from 19 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 19 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.982 for The Mayfields Care Home is calculated as follows: ( (223 Excellents x 5) + (4 Goods x 4) ) ÷ 227 Ratings = 4.982
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 4.975 Points relating to the number of positive Reviews for The Mayfields Care Home is based on 19 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 = 3.975
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 60 registered maximum number of service users is 12, which has been reached with 19 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 14 May 2020

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Requires improvement
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (3)

Meet the Team (1)

No image found

Metisse Wood

Job Title: Home Manager Joined: 2025

Metisee Wood joined The Mayfields in August 2025.

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