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St John's House

38 Heigham Road, Norwich, Norfolk NR2 3AU
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St John's House, Norwich
St John's House, Norwich
St John's House, Norwich

St John's House was rated Outstanding in June 2023 by the Care Quality Commission and was the winner of National Care Home of the Year 2023 at the Caring UK Awards. The home offers a new style of premium luxury care and delivers high quality services of hospitality provided in line with high quality care. Attention to every detail has be given due consideration.

St John's House provides a high standard...  

Care Provided by St John's House

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 60 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Parkinson's Disease
  • Palliative / End of Life Care
  • Convalescent Care
  • Day Care

Facilities

  • Own Furniture if required
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Stairlift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

Type of carePermanentRespite
Residential Care£1,600 - £1,700£1,600 - £1,700
Residential Dementia Care£1,600 - £1,700£1,600 - £1,700

Our fees are calculated following a pre assessment of care needs required and the room selected.

Contact St John's House to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self-Funding (Private)
  • Local Authority with Top-up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group / Owner

Person in charge

  • Emma Bayne(General Manager)

Local Authority / Social Services

Admission Information

  • Ages 60+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 2016
  • Last Refurbishment: 2016

Room Information

  • Single Rooms (60)
  • Single Rooms with ensuite Wet Room (60)

St John's House Reviews (135)

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9.9

St John's House has a Review Score of 9.9 (9.900) out of 10, based on 24 reviews in the last 2 years. Over all time St John's House has 135 reviews.

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Showing 135 reviews matching selected criteria
Review from Pam P (Daughter of Resident) published on 4 September 2023 Submitted via Postal Card
Overall Experience

My mum spent a very short time here before she passed away, just sad she didn't get to experience the care, love and support my dad did. Nothing was too much trouble for anyone. The rooms were lovely and the presentation of the home was like a five star hotel. It was amazing. A fabulous place for elderly relatives to stay, you know they are in good hands.

Reply from Garry Gardiner, Commercial Director at St John's House

Thank you for taking the time to complete a review for us. Your touching comments will be passed on to our outstanding team at St John's House.

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Review from Ebony W (Private Carer of Resident) published on 4 August 2023 Submitted via Postal Card
Overall Experience

St John's House is an amazing care home with the most friendliest staff. Everyone who works there goes above and beyond for the residents and their families. It is a delight for me to see my client in such a lovely environment and home.

Reply from Garry Gardiner, Commercial Director at St John's House

Thank you Ebony for your kind words. It is always lovely to see you at St John's House.

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Review from K M (Daughter of Resident) published on 4 August 2023 Submitted via Postal Card
Overall Experience

My mother has been at St John's House for nearly a year and I want to say how very well they look after her. Everything has been excellent and Mum is very happy and content. Thanks to all the care team.

Reply from Garry Gardiner, Commercial Director at St John's House

Thank you for your kind words. We are so pleased that your Mum enjoys living with us at St Johns House.

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Review from Linda R (Niece of Resident) published on 4 August 2023 Submitted via Postal Card
Overall Experience

St John's House is a lovely care home, with a homely feel, the care given is very good. The food is excellent. The staff all around make residents and visitors feel very welcome and at home.

Reply from Garry Gardiner, Commercial Director at St John's House

Thank you for completing a review for us. We will ensure that your feedback is passed onto our fantastic team at St Johns House.

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Review from Stuart M (Son-in-law of Resident) published on 4 August 2023 Submitted via Postal Card
Overall Experience

St John's House is an excellent place, made so by the wonderful staff and hotel-like facilities. The longer my Mother-in-law has been here the more settled and appreciative she is of all they do to make her happy.

Reply from Garry Gardiner, Commercial Director at St John's House

Thank you for taking the time to leave us a review. Our St Johns House team works very hard which makes it so nice to receive feedback like this.

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Review from Angela M (Daughter of Resident) published on 13 July 2023 Submitted via Website
Overall Experience
Mum was admitted for a 16 day respite stay over Christmas and New Year.
On departure, I was given clothes heavily contaminated with urine, including her vest and trousers. Mum had obviously been left unchanged for several hours as the urine had gone through to her clothing. This occurred New Years day/night, up until that time all Mum's washing had been done.
As mum was discharged 1st January there hadn't been time to launder this washing (which should have been sent via post when clean)

I wouldn't send Mum into St John's again, especially over Christmas/New Year period.

Reply from Garry Gardiner, Commercial Director at St John's House

We are very sorry that on this occasion we have not exceeded our normally very high standards. Having been rated Outstanding in our recent CQC inspection and using the many reviews on carehome.co.uk you can see our attention to detail is usually second to none. Your Mum would not have been in wet...  

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Review from John R (Son of Resident) published on 9 March 2023 Submitted via Postal Card
Overall Experience

Outstanding!

Reply from Garry Gardiner, Commercial Director at St John's House

Thank you so much for taking the time to provide us with a review. Your comment "Outstanding" means so much to us and confirms that we are providing good quality care across the board within a beautiful environment.

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Review from Andrew C (Son of Resident) published on 27 February 2023 Submitted via Postal Card
Overall Experience

St John's House Care Home is a first-class care home provision near the centre of Norwich. Mum's health and well-being have improved immeasurably since she moved to St John's in March 2022. The facilities are outstanding and staff demonstrate a high level of understanding of the needs and interests of individual residents. They have also shown themselves highly responsive and always happy to engage with us.

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Review from K K (Daughter of Resident) published on 24 February 2023 Submitted via Website
Overall Experience

An absolute gem of a care home. My dad has been a resident since 2020. I cannot fully express in words how wonderful all of the team who look after my dad are. Nothing is too much trouble. His needs have changed over the time he has stayed, and he is now quite frail. The staff care deeply, and thinks of his needs, keeping him safe and comfortable. The support offered to me and my family is truly humbling. Thank you.

Reply from Garry Gardiner, Commercial Director at St John's House

Thank you so much for taking the time to complete a review for us. It means everything to us that you rate us so highly with everything that we provide at St John's House.

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Review from Michael P (Resident / Service User) published on 20 January 2023 Submitted via Postal Card
Overall Experience

Made very comfortable by caring staff, without exception. All rooms have high-quality decorating and are equivalent to a five-star hotel. Food is well cooked and delicious, thanks to kitchen chefs. Management should be proud of developing a high-standard care home.

Reply from Richard Lain-Smith, Marketing Manager at St John's House

Thank you for this lovely review of the care, support and environment provided at St John's House.

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Review from Lisa F (Friend of Resident) published on 3 November 2022 Submitted via Website
Overall Experience
Always a warm and friendly greeting from managers and all staff on arrival.
A calm and homely atmosphere throughout.
Rooms are clean and comfortable, with enough space to add your own touch, and staff are more than happy to help make your room your own.
Many different activities each week to join in with to be able to meet your neighbours and feel part of your new home.

There is so much to this beautiful place. All staff have worked hard to make St John's a home.

Reply from Richard Lain-Smith, Marketing Manager at St John's House

Thank you for your thoughtful feedback on the care and support provided at St John's House. We are pleased you find it as welcoming as we are aiming it to be.

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Review from V T (Resident / Service User) published on 24 October 2022 Submitted via Postal Card
Overall Experience

Lovely staff at St John's. I was looked after very well there. I have returned again as it was so good. The staff are very caring and very helpful. The food is very good, which I enjoyed very much. It is also good to have a nurse there in case of medical problems. Thank you very much.

Reply from Richard Lain-Smith, Marketing Manager at St John's House

Thank you for your kind words about the care and support you received at St John's House, and we're delighted you returned! We're also pleased you enjoyed the food - this means a lot to us too.

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Review from David C (Resident / Service User) published on 1 September 2022 Submitted via Postal Card
Overall Experience

I thoroughly recommend St John's House care home. Following my operation, I went directly to St John's from the hospital and received exemplary care, and I was able to return home. Being in St John's gave me the opportunity to see what living in a care home was like. I will certainly apply to St John's and hope they will take me in when the time comes.

Reply from Richard Lain-Smith, Marketing Manager at St John's House

Thank you so much for this lovely review, and we are so pleased that your short stay with us was a positive experience. We hope that you will consider staying with us again in the future.

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Review from Mandy N (Daughter of Resident) published on 30 August 2022 Submitted via Postal Card
Overall Experience

I returned from Australia to visit my mum and have been humbled, impressed and welcomed fully. Every interaction with management and staff has been positive, and the attention, care and kindness, as well as expertise shown towards my mum, have been amazing. Staff and carers are incredible and do their best to look after my mum and every need treating her like family and with dignity. Food looks excellent, and the service and facilities. They went out of their way to make my mum's birthday a very special day. Thank you so much.

Reply from Richard Lain-Smith, Marketing Manager at St John's House

Thank you - we are so pleased that you are happy with the care and support provided to your mum. We really appreciate the time and kind words you have expressed in this review, especially how we made her birthday a special one!

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Review from Brian D (Respite Resident) published on 9 August 2022 Submitted via Postal Card
Overall Experience
Enjoyed the stay.
Nothing was too much trouble.

However, staff was hit and miss.

Reply from Richard Lain-Smith, Marketing Manager at St John's House

Thanks for your kind comments about enjoying your stay at St John's. We're sorry you feel that the staff experience was 'hit and miss' - and we hope that we will see you again when you would like to return.

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Review from J V (Wife of Resident) published on 24 June 2022 Submitted via Postal Card
Overall Experience

Finding St John's was like finding a light at the end of the tunnel! Our family do not live in the UK, and St John's gave "family" support, enabling me to have a rest with every confidence my husband was treated with dignity and care. We are both happy and hope to become a regular part of our lives as we move forward.

Reply from Richard Lain-Smith, Marketing Manager at St John's House

Wow - how lovely; thank you for these amazing comments. We are delighted you feel this way, and we look forward to supporting your husband in the future.

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Review from P C (Son of Resident) published on 23 May 2022 Submitted via Postal Card
Overall Experience

I and my wider family have all been delighted with the level of care, service, understanding, food and the subsequent drastic improvement in Mum's health (both physically and in mind) and her general improved feeling of being safe and happy - knowing she is looked after properly, well-fed and encouraged to take her medication properly. Thank you to all at St John's House for this find.

Reply from Richard Lain-Smith, Marketing Manager at St John's House

Thank you for your lovely supportive words - we are delighted that you have seen an improvement in your Mum's health and that she feels safe and happy.

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Review from H W (Grandson of Resident) published on 23 May 2022 Submitted via Postal Card
Overall Experience

The staff are fantastic, very friendly and show genuine care and concern for their residents. The food and drink offered are ideal, with a good range to offer and prepared well. There are plenty of interesting activities offered for residents to get involved with. As a relative, I feel very much at ease now that my grandmother is safe, secure and with round the clock care. Also, the lady on reception is excellent!

Reply from Richard Lain-Smith, Marketing Manager at St John's House

Thank you for your kind comments - we are pleased that you feel at ease with our care and that your grandmother is safe and being cared for. We will pass on your compliments about our reception team!

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Review from Eunice C (Resident / Service User) published on 13 May 2022 Submitted via Postal Card
Overall Experience

Since arriving at St John's in April, I have settled in really well. The staff are excellent and are making me feel very comfortable and well looked after.

Reply from Richard Lain-Smith, Marketing Manager at St John's House

Thank you for your kind words, and we are so pleased you have settled well with us at St John's House.

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Review from Lesley H (Resident / Service User) published on 19 January 2022 Submitted via Postal Card
Overall Experience

I stayed in St John's House for convalescence after a total hip replacement. It is impossible to praise this facility too much. My experience was perfect in every respect. The room was better than most 5-star hotels, as were the communal rooms. Food was absolutely delicious and choice of dishes most impressive. Washing was taken away in the morning and returned perfectly cleaned two or three hours later. All staff were kind, caring, very diligent, friendly and respectful. Would return for a holiday!

Reply from Richard Lain-Smith, Marketing Manager at St John's House

Thank you for your superb comments about the care and support you received at St John's House. We're happy to welcome you back at any time!

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Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 27 May 2023
Overall
Outstanding
  • CaringGood
  • EffectiveGood
  • ResponsiveOutstanding
  • SafeGood
  • Well-ledOutstanding
Care Quality Commission is responsible for the registration and inspection of social care services in England.View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

News (0) & Events (0)

News

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Upcoming Events

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Awards / Recognitions (9)

  • 07 Dec 2023Recipient: St John's House
  • 07 Dec 2023Recipient: St John's House
  • 03 Nov 2023Recipient: St John's House

Accreditations

There are no accreditations posted yet for St John's House.

Meet the Team (1)

Emma Bayne
Emma BayneJob Title:General ManagerJoined: 2020

My name is Emma Bayne and I am proud to be the General Manager at St John's House. I have worked within the Care Sector for over 20 years and held various roles in a managerial and operational capacity. I am passionate about respecting individuality by supporting people with truly person centred care whilst ensuring that a quality of life is also provided. The award winning team at St John's House certainly goes the extra mile to ensure that our hotel style environment has services to match.

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