






St John's House was rated Outstanding in June 2023 by the Care Quality Commission and was the winner of National Care Home of the Year 2023 at the Caring UK Awards. The home offers a new style of premium luxury care and delivers high quality services of hospitality provided in line with high quality care. Attention to every detail has be given due consideration.
St John's House provides a high standard...
Care Provided by St John's House
Primary Care Categories
- Older Person Care
- Dementia
- Physical Disability
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Dementia Residential Care
- For a maximum of 60 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
Other Care Provided
- Parkinson's Disease
- Palliative / End of Life Care
- Convalescent Care
- Day Care
Facilities
- Own Furniture if required
- Smoking not permitted
- Close to Local shops
- Near Public Transport
- Minibus or other transport
- Lift
- Stairlift
- Wheelchair Access
- Gardens
- Bar/Café
- Residents Kitchenette
- Phone Point in own room
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
Our fees are calculated following a pre assessment of care needs required and the room selected.
The price(s) shown are provided by the care home. Contact St John's House for full pricing details and T&Cs.
Contact St John's House to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Good to Know
Group / Owner
- Castlemeadow Care Group
- Private Owned
Person in charge
- Emma Bayne(General Manager)
Local Authority / Social Services
Admission Information
- Ages 60+
Care Home Design/Build
- Purpose Built: Yes
- Year Purpose Built: 2016
- Last Refurbishment: 2016
Room Information
- Single Rooms (60)
- Single Rooms with ensuite Wet Room (60)
St John's House Reviews (135)
St John's House has a Review Score of 9.9 (9.900) out of 10, based on 24 reviews in the last 2 years.
Over all time St John's House has 135 reviews.
My mum spent a very short time here before she passed away, just sad she didn't get to experience the care, love and support my dad did. Nothing was too much trouble for anyone. The rooms were lovely and the presentation of the home was like a five star hotel. It was amazing. A fabulous place for elderly relatives to stay, you know they are in good hands.
Thank you for taking the time to complete a review for us. Your touching comments will be passed on to our outstanding team at St John's House.
St John's House is an amazing care home with the most friendliest staff. Everyone who works there goes above and beyond for the residents and their families. It is a delight for me to see my client in such a lovely environment and home.
Thank you Ebony for your kind words. It is always lovely to see you at St John's House.
My mother has been at St John's House for nearly a year and I want to say how very well they look after her. Everything has been excellent and Mum is very happy and content. Thanks to all the care team.
Thank you for your kind words. We are so pleased that your Mum enjoys living with us at St Johns House.
St John's House is a lovely care home, with a homely feel, the care given is very good. The food is excellent. The staff all around make residents and visitors feel very welcome and at home.
Thank you for completing a review for us. We will ensure that your feedback is passed onto our fantastic team at St Johns House.
St John's House is an excellent place, made so by the wonderful staff and hotel-like facilities. The longer my Mother-in-law has been here the more settled and appreciative she is of all they do to make her happy.
Thank you for taking the time to leave us a review. Our St Johns House team works very hard which makes it so nice to receive feedback like this.
On departure, I was given clothes heavily contaminated with urine, including her vest and trousers. Mum had obviously been left unchanged for several hours as the urine had gone through to her clothing. This occurred New Years day/night, up until that time all Mum's washing had been done.
As mum was discharged 1st January there hadn't been time to launder this washing (which should have been sent via post when clean)
I wouldn't send Mum into St John's again, especially over Christmas/New Year period.
We are very sorry that on this occasion we have not exceeded our normally very high standards. Having been rated Outstanding in our recent CQC inspection and using the many reviews on carehome.co.uk you can see our attention to detail is usually second to none. Your Mum would not have been in wet...
Outstanding!
Thank you so much for taking the time to provide us with a review. Your comment "Outstanding" means so much to us and confirms that we are providing good quality care across the board within a beautiful environment.
St John's House Care Home is a first-class care home provision near the centre of Norwich. Mum's health and well-being have improved immeasurably since she moved to St John's in March 2022. The facilities are outstanding and staff demonstrate a high level of understanding of the needs and interests of individual residents. They have also shown themselves highly responsive and always happy to engage with us.
An absolute gem of a care home. My dad has been a resident since 2020. I cannot fully express in words how wonderful all of the team who look after my dad are. Nothing is too much trouble. His needs have changed over the time he has stayed, and he is now quite frail. The staff care deeply, and thinks of his needs, keeping him safe and comfortable. The support offered to me and my family is truly humbling. Thank you.
Thank you so much for taking the time to complete a review for us. It means everything to us that you rate us so highly with everything that we provide at St John's House.
Made very comfortable by caring staff, without exception. All rooms have high-quality decorating and are equivalent to a five-star hotel. Food is well cooked and delicious, thanks to kitchen chefs. Management should be proud of developing a high-standard care home.
Thank you for this lovely review of the care, support and environment provided at St John's House.
A calm and homely atmosphere throughout.
Rooms are clean and comfortable, with enough space to add your own touch, and staff are more than happy to help make your room your own.
Many different activities each week to join in with to be able to meet your neighbours and feel part of your new home.
There is so much to this beautiful place. All staff have worked hard to make St John's a home.
Thank you for your thoughtful feedback on the care and support provided at St John's House. We are pleased you find it as welcoming as we are aiming it to be.
Lovely staff at St John's. I was looked after very well there. I have returned again as it was so good. The staff are very caring and very helpful. The food is very good, which I enjoyed very much. It is also good to have a nurse there in case of medical problems. Thank you very much.
Thank you for your kind words about the care and support you received at St John's House, and we're delighted you returned! We're also pleased you enjoyed the food - this means a lot to us too.
I thoroughly recommend St John's House care home. Following my operation, I went directly to St John's from the hospital and received exemplary care, and I was able to return home. Being in St John's gave me the opportunity to see what living in a care home was like. I will certainly apply to St John's and hope they will take me in when the time comes.
Thank you so much for this lovely review, and we are so pleased that your short stay with us was a positive experience. We hope that you will consider staying with us again in the future.
I returned from Australia to visit my mum and have been humbled, impressed and welcomed fully. Every interaction with management and staff has been positive, and the attention, care and kindness, as well as expertise shown towards my mum, have been amazing. Staff and carers are incredible and do their best to look after my mum and every need treating her like family and with dignity. Food looks excellent, and the service and facilities. They went out of their way to make my mum's birthday a very special day. Thank you so much.
Thank you - we are so pleased that you are happy with the care and support provided to your mum. We really appreciate the time and kind words you have expressed in this review, especially how we made her birthday a special one!
Nothing was too much trouble.
However, staff was hit and miss.
Thanks for your kind comments about enjoying your stay at St John's. We're sorry you feel that the staff experience was 'hit and miss' - and we hope that we will see you again when you would like to return.
Finding St John's was like finding a light at the end of the tunnel! Our family do not live in the UK, and St John's gave "family" support, enabling me to have a rest with every confidence my husband was treated with dignity and care. We are both happy and hope to become a regular part of our lives as we move forward.
Wow - how lovely; thank you for these amazing comments. We are delighted you feel this way, and we look forward to supporting your husband in the future.
I and my wider family have all been delighted with the level of care, service, understanding, food and the subsequent drastic improvement in Mum's health (both physically and in mind) and her general improved feeling of being safe and happy - knowing she is looked after properly, well-fed and encouraged to take her medication properly. Thank you to all at St John's House for this find.
Thank you for your lovely supportive words - we are delighted that you have seen an improvement in your Mum's health and that she feels safe and happy.
The staff are fantastic, very friendly and show genuine care and concern for their residents. The food and drink offered are ideal, with a good range to offer and prepared well. There are plenty of interesting activities offered for residents to get involved with. As a relative, I feel very much at ease now that my grandmother is safe, secure and with round the clock care. Also, the lady on reception is excellent!
Thank you for your kind comments - we are pleased that you feel at ease with our care and that your grandmother is safe and being cared for. We will pass on your compliments about our reception team!
Since arriving at St John's in April, I have settled in really well. The staff are excellent and are making me feel very comfortable and well looked after.
Thank you for your kind words, and we are so pleased you have settled well with us at St John's House.
I stayed in St John's House for convalescence after a total hip replacement. It is impossible to praise this facility too much. My experience was perfect in every respect. The room was better than most 5-star hotels, as were the communal rooms. Food was absolutely delicious and choice of dishes most impressive. Washing was taken away in the morning and returned perfectly cleaned two or three hours later. All staff were kind, caring, very diligent, friendly and respectful. Would return for a holiday!
Thank you for your superb comments about the care and support you received at St John's House. We're happy to welcome you back at any time!
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 27 May 2023Outstanding
- CaringGood
- EffectiveGood
- ResponsiveOutstanding
- SafeGood
- Well-ledOutstanding
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (0) & Events (0)
There are no news items for St John's House.
There are no upcoming events for St John's House.
Awards / Recognitions (9)
- 07 Dec 2023Recipient: St John's House
- 07 Dec 2023Recipient: St John's House
- 03 Nov 2023Recipient: St John's House
Accreditations
There are no accreditations posted yet for St John's House.
Meet the Team (1)

My name is Emma Bayne and I am proud to be the General Manager at St John's House. I have worked within the Care Sector for over 20 years and held various roles in a managerial and operational capacity. I am passionate about respecting individuality by supporting people with truly person centred care whilst ensuring that a quality of life is also provided. The award winning team at St John's House certainly goes the extra mile to ensure that our hotel style environment has services to match.
Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact St John's House to verify any information. View our terms and conditions. St John's House has an Enhanced Service -more info.