St John's House

38 Heigham Road, Norwich, NR2 3AU
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9.9 130 Reviews
  • St John's House, Norwich
St John's House was rated Outstanding in June 2023 by the Care Quality Commission and was the winner of National Care Home of the Year 2023 at the Caring UK Awards. The home offers a new style of premium luxury care and delivers high quality services of hospitality provided in line with high quality care. Attention to every detail has be given due consideration.

St John's House provides a high standard of quality care to people requiring residential and dementia care. The home prides itself on the services of that comparable to a luxury hotel. The home boasts huge communal areas which include a bridge club, library, Hamptons lounges, a Savoy Hair and Nail Salon, Village Store, as well as its own Carters coffee house and beautifully landscaped gardens with lighting features and a cascading waterfall.
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Care Provided by St John's House

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 60 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Parkinson's Disease
  • Palliative / End of Life Care
  • Convalescent Care
  • Day Care

Facilities

  • Own Furniture if required
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Stairlift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: £1600 – £1650
  • Self-Funded Residential Dementia Care: £1600 – £1650
  • RESPITE Self-Funded Residential Care: £1600 – £1650
  • RESPITE Self-Funded Residential Dementia Care: £1600 – £1650

Our fees are calculated following a pre assessment of care needs required and the room selected.

These prices are only a guideline, please contact St John's House to find out the exact price for your requirements.

Contact St John's House to confirm what exactly is included and get an estimate tailored to your care needs:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Contact St John's House to confirm what exactly is included and get an estimate tailored to your care needs:

Good to Know

Person in Charge

  • Emma Bayne (General Manager)

Local Authority / Social Services

Admission Information

  • Ages 60+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 2016
  • Last Refurbishment: 2016

Room Information

  • Single Rooms (60)
  • Single Rooms with Ensuite Wet Room (60)

St John's House Reviews (130)

9.9

St John's House has a Review Score of 9.9 (9.932) out of 10, based on 24 reviews in the last 2 years.
Over all time St John's House has 130 reviews.

Overall Experience
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Reviewer Connection to St John's House
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Total of 130, showing 21-40
Review from Edith H (Friend of Resident) published on 19 June 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
A very positive experience. My friend could not have had better care. All the staff are so friendly and caring. If only all care homes were as good as St John's, this world would be a better place. Thank you to every single employee for making my friends stay so comfortable.
Reply from Viktor Zak, Operations Director at St John's House
Thank you for sharing your experience with us. We will make sure that this is shared with the St John's House team.
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Review from Gill P (Niece of Resident) published on 7 May 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My dear aunt lived at St John's House for 6 years until her death in 2024. I was frequently at St John's and was always impressed with the staff’s attention to detail to ensure that my aunt's needs were met with dignity and care, according to her individual needs. I felt able to approach any member
of staff and was always met with professionalism, calmness, and kindness. The activity team were dynamic and creative in their approach to daily activities. Activities were organised that were interesting, fun and with purpose. Often when people enter a care home they lose their identity, every effort was made for my aunt to feel important and valued within the St John's community. My aunt was not a ‘foodie’ but the chef and catering team provided well-presented food of a high quality. The home is well-run with a well-established front-of-house reception. As a retired social worker, I have visited hundreds of care homes, without doubt St John's is the best that I have ever been involved with.
Reply from Viktor Zak, Operations Director at St John's House
Thank you for your heart-warming review. Your aunt was important to all of us, at St. John's House and we are so happy to hear about all the good we could bring into her life. Thank you, again!
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Review from Keir H (Friend of Resident) published on 30 April 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The approach to St John's is outstanding. It doesn't stop there. Everything about the place - staff, decor, facilities is 5-star. Always greeted with a smile from all of the staff. My friend was treated with kindness and dignity. Would recommend to anyone.
Reply from Viktor Zak, Operations Director at St John's House
We are very happy to hear that we were able to deliver 5 star service to your friend. Thank you for your words of appreciation.
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Review from Cynthia K (Respite Resident) published on 6 November 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I found the staff very helpful and caring. There was so much kindness under one roof. Although at first, I hadn't wanted to leave my home for a whole week, by the end of that time I wanted to have the staff and patients that I had connected with to come and visit me, but of course, this was not possible
so I said a fond farewell to St John's House and settled down at home. The whole ethos of St John's was to care for clients who needed TLC. The food was tasty and nourishing, for my 4 p.m. meal I chose salad so it could be refrigerated until later.
Reply from Garry Gardiner, Commercial Director at St John's House
Thank you so much for taking the time to complete a review for us. It was a pleasure having you live with us and it means so much that you enjoyed your time with us.
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Review from Jane B (Sister of Resident) published on 18 October 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We like the hotel-like aspect of St John's House and the friendliness of the staff. My brother likes to be able to choose from the menu and he likes the food. The floor manager is friendly and helpful.
Reply from Garry Gardiner, Commercial Director at St John's House
Thank you for completing a review for us. We are really pleased to read that your brother is particularly enjoying the meals that we offer at St John's House.
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Review from Mandy N (Daughter of Resident) published on 17 October 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
All the staff at St John's House are incredibly friendly and helpful. Nothing is ever too much trouble and they do everything with a smile and a 'can do' attitude. They treat Mum with great care, respect and dignity and as if she were an important member of their family. The activities are also excellent
and we have great peace of mind knowing that our mum is being looked after so very well.
Reply from Garry Gardiner, Commercial Director at St John's House
Thank you for completing a review for us. We are pleased to read that you rate everything five stars and that your comments in regard to our outstanding team are full of praise. One of our company…read more
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Review from L M (Wife of Resident) published on 12 October 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very welcoming and caring staff, good food. My husband has been very happy here despite it being only the second time he has had respite. Cheerful staff, very kind my husband says. Everything dealt with very thoroughly and professionally.
Reply from Garry Gardiner, Commercial Director at St John's House
Thank you for taking the time to leave us a review. We are so pleased to read that your husband enjoys his respite stays with us.
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Review from S F (Sister-in-law of Resident) published on 5 October 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Everything about this home is first-class, although I would like to see the food hygiene rating raised from four to five (I cannot comment on the food).
Reply from Garry Gardiner, Commercial Director at St John's House
Thank you for completing a review for us. We are currently reviewing our food hygiene rating, which hopefully will be back to five very shortly.
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Review from Sylvia M (Respite Resident) published on 4 October 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I came here for respite following a cataract operation. I am my husband's carer and needed to have care for him whilst I recovered. The care for both of us has been outstanding in every area. My husband suffers from extreme anxiety but has been relaxed and happy since arriving. The whole experience
has been truly excellent for both of us.
Reply from Garry Gardiner, Commercial Director at St John's House
Thank you for completing a review for us. We are so pleased to read that you both enjoyed your stay at St John's House and that you found your experience to be truly excellent.
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Review from Diane L (Daughter of Resident) published on 28 September 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My experience here is very pleasant, all staff are extremely friendly. I walk in and it feels like a posh hotel. Rooms are very nice and atmosphere very pleasant.
Reply from Garry Gardiner, Commercial Director at St John's House
Thank you for completing a review for us. We are so pleased to see that you have rated St John's House five stars across the board. Our dedicated teams work hard to keep the home to a five star…read more
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Review from Lisa M (Daughter of Resident) published on 22 September 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Everyone at St John's House is very attentive, caring and treats my mother with great care and keeps us in touch with any issues. The best place my mum could be.
Reply from Garry Gardiner, Commercial Director at St John's House
Thank you for completing a review for us. It means a lot to us that you consider St John's House the best place your mum could be.
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Review from Jenny P (Daughter of Resident) published on 22 September 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Everyone is so kind and thoughtful. Mum is being looked after very well and we are really impressed and pleased with the excellent care she receives. We have no complaints at all.
Reply from Garry Gardiner, Commercial Director at St John's House
Thank you for taking the time to complete a review for us. It means a lot that you are impressed with our high standards of care. We will pass your feedback on to our outstanding team at St John's…read more
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Review from N N (Son of Resident) published on 21 September 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
St John's is a wonderful care home where everything centres around the individual's needs and everyone is treated with dignity and respect. Mum needs a lot of help and nothing is ever too much trouble for the team, whether it's the carers, activity team or the admin staff. On every visit I'm made to
feel so welcome and part of the St John's family. The recent CQC award of 'outstanding' is testament to everything we experience when we visit.
Reply from Garry Gardiner, Commercial Director at St John's House
Thank you for taking the time to complete a review for us. It is lovely to read that you consider St John's House to be 'outstanding', as rated by the Care Quality Commission.
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Review from H S (Daughter of Resident) published on 20 September 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
I was impressed by the caring and professional staff of St John's House from the very first phone contact. This was the first time my mother had needed respite care, and it was a worrying time for the family. Everything about the admission process was explained to me clearly, with empathy and kindness.
When we arrived, Mum received a warm welcome and was made to feel comfortable and safe immediately. All our questions were answered, and we were given the information we needed to feel reassured Mum would be well looked after. Mum soon settled in and started to feel and look stronger. Her appetite increased, and she gained more confidence in her mobility. We extended the stay for a second week. The staff clearly work well together and work hard to care for their residents. Their sense of team spirit creates a positive, warm atmosphere for residents and is welcoming for family and friends visiting. Thank you for everything.
Reply from Garry Gardiner, Commercial Director at St John's House
Thank you for taking the time to complete a review for us. We fully understand that finding care for a loved one is a worrying and stressful time for the family. It is wonderful to read that the team…read more
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Review from S W (Daughter of Resident) published on 13 September 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My father has been at St John's since March 2019. Overall, we have found the level of care excellent.
Reply from Garry Gardiner, Commercial Director at St John's House
Thank you for completing a review for us. We are so pleased that you are happy with our high standards of care.
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Review from Pam P (Daughter of Resident) published on 4 September 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mum spent a very short time here before she passed away, just sad she didn't get to experience the care, love and support my dad did. Nothing was too much trouble for anyone. The rooms were lovely and the presentation of the home was like a five star hotel. It was amazing. A fabulous place for elderly
relatives to stay, you know they are in good hands.
Reply from Garry Gardiner, Commercial Director at St John's House
Thank you for taking the time to complete a review for us. Your touching comments will be passed on to our outstanding team at St John's House.
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Review from Ebony W (Private Carer of Resident) published on 4 August 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
St John's House is an amazing care home with the most friendliest staff. Everyone who works there goes above and beyond for the residents and their families. It is a delight for me to see my client in such a lovely environment and home.
Reply from Garry Gardiner, Commercial Director at St John's House
Thank you Ebony for your kind words. It is always lovely to see you at St John's House.
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Review from K M (Daughter of Resident) published on 4 August 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother has been at St John's House for nearly a year and I want to say how very well they look after her. Everything has been excellent and Mum is very happy and content. Thanks to all the care team.
Reply from Garry Gardiner, Commercial Director at St John's House
Thank you for your kind words. We are so pleased that your Mum enjoys living with us at St Johns House.
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Review from Linda R (Niece of Resident) published on 4 August 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
St John's House is a lovely care home, with a homely feel, the care given is very good. The food is excellent. The staff all around make residents and visitors feel very welcome and at home.
Reply from Garry Gardiner, Commercial Director at St John's House
Thank you for completing a review for us. We will ensure that your feedback is passed onto our fantastic team at St Johns House.
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Review from Stuart M (Son-in-law of Resident) published on 4 August 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
St John's House is an excellent place, made so by the wonderful staff and hotel-like facilities. The longer my Mother-in-law has been here the more settled and appreciative she is of all they do to make her happy.
Reply from Garry Gardiner, Commercial Director at St John's House
Thank you for taking the time to leave us a review. Our St Johns House team works very hard which makes it so nice to receive feedback like this.
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Current Review Score: 9.9 (9.932)

Overview of Review Score

The Review Score of 9.9 (9.932) out of 10 for St John's House is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 24 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 24 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.932 for St John's House is calculated as follows: ( (261 Excellents x 5) + (19 Goods x 4) ) ÷ 280 Ratings = 4.932
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for St John's House is based on 24 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 60 registered maximum number of service users is 12, which has been reached with 24 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 27 May 2023

Overall Outstanding

  • Caring Good
  • Effective Good
  • Responsive Outstanding
  • Safe Good
  • Well-led Outstanding
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (9)

Meet the Team (1)

Emma

Emma Bayne

Job Title: General Manager Joined: 2020

My name is Emma Bayne and I am proud to be the General Manager at St John's House. I have worked within the Care Sector for over 20 years and held various roles in a managerial and operational capacity. I am passionate about respecting individuality by supporting people with truly person centred care whilst ensuring that a quality of life is also provided. The award winning team at St John's House certainly goes the extra mile to ensure that our hotel style environment has services to match.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact St John's House to verify any information. View our terms and conditions. St John's House has an Enhanced Service - more info.