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St John's House provides a high standard...
St John's House was rated Outstanding in June 2023 by the Care Quality Commission and was the winner of National Care Home of the Year 2023 at the Caring UK Awards. The home offers a new style of premium luxury care and delivers high quality services of hospitality provided in line with high quality care. Attention to every detail has be given due consideration.
St John's House provides a high standard of quality care to people requiring residential and dementia care. The home prides itself on the services of that comparable to a luxury hotel. The home boasts huge communal areas which include a bridge club, library, Hamptons lounges, a Savoy Hair and Nail Salon, Village Store, as well as its own Carters coffee house and beautifully landscaped gardens with lighting features and a cascading waterfall.
Care Provided by St John's House
Primary Care Categories
- Older Person Care
- Dementia
- Physical Disability
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Dementia Residential Care
- For a maximum of 60 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
Other Care Provided
- Parkinson's Disease
- Palliative / End of Life Care
- Convalescent Care
- Day Care
Facilities
- Own Furniture if required
- Smoking not permitted
- Close to Local shops
- Near Public Transport
- Minibus or other transport
- Lift
- Stairlift
- Wheelchair Access
- Gardens
- Bar/Café
- Residents Kitchenette
- Phone Point in own room
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
Our fees are calculated following a pre assessment of care needs required and the room selected.
The price(s) shown are provided by the care home. Contact St John's House for full pricing details and T&Cs.
Contact St John's House to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Good to Know
Group / Owner
- Castlemeadow Care Group
- Private Owned
Person in charge
- Emma Bayne (General Manager)
Local Authority / Social Services
Admission Information
- Ages 60+
Care Home Design/Build
- Purpose Built: Yes
- Year Purpose Built: 2016
- Last Refurbishment: 2016
Room Information
- Single Rooms (60)
- Single Rooms with ensuite Wet Room (60)
St John's House Reviews (140)
St John's House has a Review Score of 9.9 (9.893) out of 10, based on 29 reviews in the last 2 years.
Over all time St John's House has 140 reviews.
My Nan had a fall and ended up in hospital and upon arrival back to the care home they helped get her back in her room, cleaned her up from the hospital and the...
My Nan had a fall and ended up in hospital and upon arrival back to the care home they helped get her back in her room, cleaned her up from the hospital and the manager visited her every hour through the night to make sure she was comfy and ok.
Highly recommend this place for the care of your loved ones.
What a heart warming review. Thank you so much for sharing such lovely feedback. It's wonderful to hear that the staff went above and beyond to make Nan feel comfortable and cared for, especially during such a challenging time. Providing a safe, friendly and supportive environment is what we strive...
What a heart warming review. Thank you so much for sharing such lovely feedback. It's wonderful to hear that the staff went above and beyond to make Nan feel comfortable and cared for, especially during such a challenging time. Providing a safe, friendly and supportive environment is what we strive for and it's incredibly rewarding to know it's making a difference for families like yours. Your recommendation means the world to us.
I found St John's House like a hotel from the very first time I looked around. The reception staff were very welcoming. All the staff members I met from management down were so nice. I didn't have one complaint or negative comment to make.
I found St John's House like a hotel from the very first time I looked around. The reception staff were very welcoming. All the staff members I met from management down were so nice. I didn't have one complaint or negative comment to make.
Thank you so much for your kind words and feedback. We're delighted to hear that your first impression of St John's House was so positive. Our team takes great pride in creating a warm, welcoming and comfortable environment for everyone who visits. Your lovely comments about our staff, from reception to management, truly mean a lot.
I was dreading this first Christmas with my husband in care but we were given the chance to have Christmas dinner with him and it was such a welcoming experience. The staff was so warm and caring, the table was set beautifully and the food excellent. My family and I are always warmly welcomed and...
I was dreading this first Christmas with my husband in care but we were given the chance to have Christmas dinner with him and it was such a welcoming experience. The staff was so warm and caring, the table was set beautifully and the food excellent. My family and I are always warmly welcomed and feel that our dear one is very well taken care of. Home from home.
Thank you for sharing such kind words. We're so glad you felt welcomed and cared for during this special time. Creating a warm, family-like environment is what we strive for and it's heartwarming to know it made a difference for you and your loved one. Your appreciation means so much to us.
St Johns House Care Home has been a lifeline for my father. The staff really helped us and my dad adjust and have been extremely supportive throughout. My father is very well looked after, his needs are well met and more. We would be very happy to recommend St John's House and the entire team.
St Johns House Care Home has been a lifeline for my father. The staff really helped us and my dad adjust and have been extremely supportive throughout. My father is very well looked after, his needs are well met and more. We would be very happy to recommend St John's House and the entire team.
It's wonderful to hear about your positive experience with St Johns House Care Home. Your kind words reflect the dedication and passion of the team in providing exceptional care.
Without a doubt the best care home in the region. They provide absolutely excellent care for my dad who is a resident with dementia. The care and quality of the staff working there is second to none. We have been most impressed with the kindness shown to my dad and the level of respect he receives....
Staff have always kept us informed of his care and his changing needs and they have been able to adapt to accommodate any problems that they encounter with Dad. The staff have always been attentive and caring.
The staff throughout the whole home are kind courteous and feel like family. They maintain a professional, caring attitude and always go above and beyond for Dad and us as a family. We have witnessed the same care and attention to other residents there.
The St Johns family provides great social activities which they involve my dad in and as a family, we are always invited to join in as well.
Thank you so much for your heartfelt review. We are truly grateful for your kind words and are delighted to hear that you feel your dad is safe, respected, and well cared for at St. John's House. Our team is dedicated to providing the best possible care and support for our residents and their...
Thank you so much for your heartfelt review. We are truly grateful for your kind words and are delighted to hear that you feel your dad is safe, respected, and well cared for at St. John's House. Our team is dedicated to providing the best possible care and support for our residents and their families, and it means the world to know that our efforts have made a difference. Thank you for being a part of our St. John's family!
My 96-year-old friend stayed for 2 weeks for respite care.
I could not believe the difference in just 3 days!
All the staff were friendly and so accommodating.
The lady on the front desk was very supportive and answered all the questions that I...
My 96-year-old friend stayed for 2 weeks for respite care.
I could not believe the difference in just 3 days!
All the staff were friendly and so accommodating.
The lady on the front desk was very supportive and answered all the questions that I and my friend had.
I would have no concerns about leaving my friend in the loving capable hands of St John's.
Thank you for taking the time to complete a review. We pride ourselves on the positive impact we have for our residents. I will share your positive feedback with the team.
The staff are on an unbelievable team, all are so happy they make living in St John's a joy.
The management is first class. 6 star living.
The staff are on an unbelievable team, all are so happy they make living in St John's a joy.
The management is first class. 6 star living.
Thank you for your lovely review which I will share with the team. We look forward to welcoming you back in the near future.
When making first contact I was impressed with the professionalism. I was passed to the home manager, a very pleasant helpful man, who conducted an interview over the phone to check my needs to make sure that all could be accommodated here. The management all greeted me on arrival. The food is...
When making first contact I was impressed with the professionalism. I was passed to the home manager, a very pleasant helpful man, who conducted an interview over the phone to check my needs to make sure that all could be accommodated here. The management all greeted me on arrival. The food is excellent in lovely surroundings and care provided by friendly staff.
Thank you for this 5-star review John. Our team at St John's House take great pride in their work and aim to deliver exceptional care. This review means a lot to us.
My aunt had the most amazing care during her stay here. The staff were kind and thoughtful and went out of their way to be helpful. They did everything they could during the last weeks of her life to make her time as peaceful and stress-free as possible. My family are very grateful that she could...
My aunt had the most amazing care during her stay here. The staff were kind and thoughtful and went out of their way to be helpful. They did everything they could during the last weeks of her life to make her time as peaceful and stress-free as possible. My family are very grateful that she could spend her final days here. Thank you to all of the amazing staff.
Thank you very much Janet for this 5-star review. We take great pride in our work and services here at St John's House. I will pass this on to our team.
We were extremely pleased with the care our father, who has dementia, received during his 2-month stay at St John's. The care home and staff were extremely accommodating and nothing was ever too much.
We were extremely pleased with the care our father, who has dementia, received during his 2-month stay at St John's. The care home and staff were extremely accommodating and nothing was ever too much.
We would like to thank you for taking the time to review St John's House and we are also very happy that we could offer this high standard of care to your father. Your kind words are greatly appreciated.
A very positive experience. My friend could not have had better care. All the staff are so friendly and caring. If only all care homes were as good as St John's, this world would be a better place. Thank you to every single employee for making my friends stay so comfortable.
A very positive experience. My friend could not have had better care. All the staff are so friendly and caring. If only all care homes were as good as St John's, this world would be a better place. Thank you to every single employee for making my friends stay so comfortable.
Thank you for sharing your experience with us. We will make sure that this is shared with the St John's House team.
My dear aunt lived at St John's House for 6 years until her death in 2024. I was frequently at St John's and was always impressed with the staff’s attention to detail to ensure that my aunt's needs were met with dignity and care, according to her individual needs. I felt able to approach any member...
My dear aunt lived at St John's House for 6 years until her death in 2024. I was frequently at St John's and was always impressed with the staff’s attention to detail to ensure that my aunt's needs were met with dignity and care, according to her individual needs. I felt able to approach any member of staff and was always met with professionalism, calmness, and kindness. The activity team were dynamic and creative in their approach to daily activities. Activities were organised that were interesting, fun and with purpose. Often when people enter a care home they lose their identity, every effort was made for my aunt to feel important and valued within the St John's community. My aunt was not a ‘foodie’ but the chef and catering team provided well-presented food of a high quality. The home is well-run with a well-established front-of-house reception. As a retired social worker, I have visited hundreds of care homes, without doubt St John's is the best that I have ever been involved with.
Thank you for your heart-warming review. Your aunt was important to all of us, at St. John's House and we are so happy to hear about all the good we could bring into her life. Thank you, again!
The approach to St John's is outstanding. It doesn't stop there. Everything about the place - staff, decor, facilities is 5-star. Always greeted with a smile from all of the staff. My friend was treated with kindness and dignity. Would recommend to anyone.
The approach to St John's is outstanding. It doesn't stop there. Everything about the place - staff, decor, facilities is 5-star. Always greeted with a smile from all of the staff. My friend was treated with kindness and dignity. Would recommend to anyone.
We are very happy to hear that we were able to deliver 5 star service to your friend. Thank you for your words of appreciation.
I found the staff very helpful and caring. There was so much kindness under one roof. Although at first, I hadn't wanted to leave my home for a whole week, by the end of that time I wanted to have the staff and patients that I had connected with to come and visit me, but of course, this was not...
I found the staff very helpful and caring. There was so much kindness under one roof. Although at first, I hadn't wanted to leave my home for a whole week, by the end of that time I wanted to have the staff and patients that I had connected with to come and visit me, but of course, this was not possible so I said a fond farewell to St John's House and settled down at home. The whole ethos of St John's was to care for clients who needed TLC. The food was tasty and nourishing, for my 4 p.m. meal I chose salad so it could be refrigerated until later.
Thank you so much for taking the time to complete a review for us. It was a pleasure having you live with us and it means so much that you enjoyed your time with us.
We like the hotel-like aspect of St John's House and the friendliness of the staff. My brother likes to be able to choose from the menu and he likes the food. The floor manager is friendly and helpful.
We like the hotel-like aspect of St John's House and the friendliness of the staff. My brother likes to be able to choose from the menu and he likes the food. The floor manager is friendly and helpful.
Thank you for completing a review for us. We are really pleased to read that your brother is particularly enjoying the meals that we offer at St John's House.
All the staff at St John's House are incredibly friendly and helpful. Nothing is ever too much trouble and they do everything with a smile and a 'can do' attitude. They treat Mum with great care, respect and dignity and as if she were an important member of their family. The activities are also...
All the staff at St John's House are incredibly friendly and helpful. Nothing is ever too much trouble and they do everything with a smile and a 'can do' attitude. They treat Mum with great care, respect and dignity and as if she were an important member of their family. The activities are also excellent and we have great peace of mind knowing that our mum is being looked after so very well.
Thank you for completing a review for us. We are pleased to read that you rate everything five stars and that your comments in regard to our outstanding team are full of praise. One of our company values is "Nothing is too Much" and it seems that St Johns House is adhering to this perfectly.
Very welcoming and caring staff, good food. My husband has been very happy here despite it being only the second time he has had respite. Cheerful staff, very kind my husband says. Everything dealt with very thoroughly and professionally.
Very welcoming and caring staff, good food. My husband has been very happy here despite it being only the second time he has had respite. Cheerful staff, very kind my husband says. Everything dealt with very thoroughly and professionally.
Thank you for taking the time to leave us a review. We are so pleased to read that your husband enjoys his respite stays with us.
Everything about this home is first-class, although I would like to see the food hygiene rating raised from four to five (I cannot comment on the food).
Everything about this home is first-class, although I would like to see the food hygiene rating raised from four to five (I cannot comment on the food).
Thank you for completing a review for us. We are currently reviewing our food hygiene rating, which hopefully will be back to five very shortly.
I came here for respite following a cataract operation. I am my husband's carer and needed to have care for him whilst I recovered. The care for both of us has been outstanding in every area. My husband suffers from extreme anxiety but has been relaxed and happy since arriving. The whole experience...
I came here for respite following a cataract operation. I am my husband's carer and needed to have care for him whilst I recovered. The care for both of us has been outstanding in every area. My husband suffers from extreme anxiety but has been relaxed and happy since arriving. The whole experience has been truly excellent for both of us.
Thank you for completing a review for us. We are so pleased to read that you both enjoyed your stay at St John's House and that you found your experience to be truly excellent.
My experience here is very pleasant, all staff are extremely friendly. I walk in and it feels like a posh hotel. Rooms are very nice and atmosphere very pleasant.
My experience here is very pleasant, all staff are extremely friendly. I walk in and it feels like a posh hotel. Rooms are very nice and atmosphere very pleasant.
Thank you for completing a review for us. We are so pleased to see that you have rated St John's House five stars across the board. Our dedicated teams work hard to keep the home to a five star standard.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 27 May 2023Outstanding
- CaringGood
- EffectiveGood
- ResponsiveOutstanding
- SafeGood
- Well-ledOutstanding
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (0) & Events (0)
There are no news items for St John's House.
There are no upcoming events for St John's House.
Awards / Recognitions (9)
- 07 Dec 2023Recipient: St John's House
- 07 Dec 2023Recipient: St John's House
- 03 Nov 2023Recipient: St John's House
Accreditations
There are no accreditations posted yet for St John's House.
Meet the Team (1)

My name is Emma Bayne and I am proud to be the General Manager at St John's House. I have worked within the Care Sector for over 20 years and held...
My name is Emma Bayne and I am proud to be the General Manager at St John's House. I have worked within the Care Sector for over 20 years and held various roles in a managerial and operational capacity. I am passionate about respecting individuality by supporting people with truly person centred care whilst ensuring that a quality of life is also provided. The award winning team at St John's House certainly goes the extra mile to ensure that our hotel style environment has services to match.
Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact St John's House to verify any information. View our terms and conditions. St John's House has an Enhanced Service -what an Enhanced Service includes.