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St John's House

38 Heigham Road, Norwich, Norfolk NR2 3AU
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St John's House, Norwich
St John's House, Norwich
St John's House, Norwich

St John's House was rated Outstanding in June 2023 by the Care Quality Commission and was the winner of National Care Home of the Year 2023 at the Caring UK Awards. The home offers a new style of premium luxury care and delivers high quality services of hospitality provided in line with high quality care. Attention to every detail has be given due consideration.

St John's House provides a high standard...  

Care Provided by St John's House

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 60 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Parkinson's Disease
  • Palliative / End of Life Care
  • Convalescent Care
  • Day Care

Facilities

  • Own Furniture if required
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Stairlift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

Type of carePermanentRespite
Residential Care£1,600 - £1,700£1,600 - £1,700
Residential Dementia Care£1,600 - £1,700£1,600 - £1,700

Our fees are calculated following a pre assessment of care needs required and the room selected.

Contact St John's House to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self-Funding (Private)
  • Local Authority with Top-up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group / Owner

Person in charge

  • Emma Bayne(General Manager)

Local Authority / Social Services

Admission Information

  • Ages 60+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 2016
  • Last Refurbishment: 2016

Room Information

  • Single Rooms (60)
  • Single Rooms with ensuite Wet Room (60)

St John's House Reviews (135)

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9.9

St John's House has a Review Score of 9.9 (9.900) out of 10, based on 24 reviews in the last 2 years. Over all time St John's House has 135 reviews.

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Showing 135 reviews matching selected criteria
Review from Rachael R (Friend of Resident) published on 2 January 2025 Submitted via Website
Overall Experience
Can't thank everyone at St John's House enough
My 96-year-old friend stayed for 2 weeks for respite care.
I could not believe the difference in just 3 days!
All the staff were friendly and so accommodating.
The lady on the front desk was very supportive and answered all the questions that I and my friend had.

I would have no concerns about leaving my friend in the loving capable hands of St John's.

Reply from Emma Bayne, General Manager at St John's House

Thank you for taking the time to complete a review. We pride ourselves on the positive impact we have for our residents. I will share your positive feedback with the team.

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Review from J B (Respite Resident) published on 19 December 2024 Submitted via Postal Card
Overall Experience
During 2 weeks of respite care, I enjoyed the home so much. I am selling my barn with a view to moving in.
The staff are on an unbelievable team, all are so happy they make living in St John's a joy.

The management is first class. 6 star living.

Reply from Emma Bayne, General Manager at St John's House

Thank you for your lovely review which I will share with the team. We look forward to welcoming you back in the near future.

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Review from John C (Resident / Service User) published on 15 October 2024 Submitted via Postal Card
Overall Experience

When making first contact I was impressed with the professionalism. I was passed to the home manager, a very pleasant helpful man, who conducted an interview over the phone to check my needs to make sure that all could be accommodated here. The management all greeted me on arrival. The food is excellent in lovely surroundings and care provided by friendly staff.

Reply from Ellie Whiting, Digital Marketing Executive at St John's House

Thank you for this 5-star review John. Our team at St John's House take great pride in their work and aim to deliver exceptional care. This review means a lot to us.

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Review from Janet G (Niece of Resident) published on 2 October 2024 Submitted via Website
Overall Experience

My aunt had the most amazing care during her stay here. The staff were kind and thoughtful and went out of their way to be helpful. They did everything they could during the last weeks of her life to make her time as peaceful and stress-free as possible. My family are very grateful that she could spend her final days here. Thank you to all of the amazing staff.

Reply from Ellie Whiting, Digital Marketing Executive at St John's House

Thank you very much Janet for this 5-star review. We take great pride in our work and services here at St John's House. I will pass this on to our team.

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Review from Mark R (Son of Resident) published on 26 June 2024 Submitted via Website
Overall Experience

We were extremely pleased with the care our father, who has dementia, received during his 2-month stay at St John's. The care home and staff were extremely accommodating and nothing was ever too much.

Reply from Viktor Zak, Operations Director at St John's House

We would like to thank you for taking the time to review St John's House and we are also very happy that we could offer this high standard of care to your father. Your kind words are greatly appreciated.

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Review from Edith H (Friend of Resident) published on 19 June 2024 Submitted via Postal Card
Overall Experience

A very positive experience. My friend could not have had better care. All the staff are so friendly and caring. If only all care homes were as good as St John's, this world would be a better place. Thank you to every single employee for making my friends stay so comfortable.

Reply from Viktor Zak, Operations Director at St John's House

Thank you for sharing your experience with us. We will make sure that this is shared with the St John's House team.

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Review from Gill P (Niece of Resident) published on 7 May 2024 Submitted via Website
Overall Experience

My dear aunt lived at St John's House for 6 years until her death in 2024. I was frequently at St John's and was always impressed with the staff’s attention to detail to ensure that my aunt's needs were met with dignity and care, according to her individual needs. I felt able to approach any member of staff and was always met with professionalism, calmness, and kindness. The activity team were dynamic and creative in their approach to daily activities. Activities were organised that were interesting, fun and with purpose. Often when people enter a care home they lose their identity, every effort was made for my aunt to feel important and valued within the St John's community. My aunt was not a ‘foodie’ but the chef and catering team provided well-presented food of a high quality. The home is well-run with a well-established front-of-house reception. As a retired social worker, I have visited hundreds of care homes, without doubt St John's is the best that I have ever been involved with.

Reply from Viktor Zak, Operations Director at St John's House

Thank you for your heart-warming review. Your aunt was important to all of us, at St. John's House and we are so happy to hear about all the good we could bring into her life. Thank you, again!

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Review from Keir H (Friend of Resident) published on 30 April 2024 Submitted via Postal Card
Overall Experience

The approach to St John's is outstanding. It doesn't stop there. Everything about the place - staff, decor, facilities is 5-star. Always greeted with a smile from all of the staff. My friend was treated with kindness and dignity. Would recommend to anyone.

Reply from Viktor Zak, Operations Director at St John's House

We are very happy to hear that we were able to deliver 5 star service to your friend. Thank you for your words of appreciation.

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Review from Cynthia K (Respite Resident) published on 6 November 2023 Submitted via Postal Card
Overall Experience

I found the staff very helpful and caring. There was so much kindness under one roof. Although at first, I hadn't wanted to leave my home for a whole week, by the end of that time I wanted to have the staff and patients that I had connected with to come and visit me, but of course, this was not possible so I said a fond farewell to St John's House and settled down at home. The whole ethos of St John's was to care for clients who needed TLC. The food was tasty and nourishing, for my 4 p.m. meal I chose salad so it could be refrigerated until later.

Reply from Garry Gardiner, Commercial Director at St John's House

Thank you so much for taking the time to complete a review for us. It was a pleasure having you live with us and it means so much that you enjoyed your time with us.

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Review from Jane B (Sister of Resident) published on 18 October 2023 Submitted via Postal Card
Overall Experience

We like the hotel-like aspect of St John's House and the friendliness of the staff. My brother likes to be able to choose from the menu and he likes the food. The floor manager is friendly and helpful.

Reply from Garry Gardiner, Commercial Director at St John's House

Thank you for completing a review for us. We are really pleased to read that your brother is particularly enjoying the meals that we offer at St John's House.

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Review from Mandy N (Daughter of Resident) published on 17 October 2023 Submitted via Postal Card
Overall Experience

All the staff at St John's House are incredibly friendly and helpful. Nothing is ever too much trouble and they do everything with a smile and a 'can do' attitude. They treat Mum with great care, respect and dignity and as if she were an important member of their family. The activities are also excellent and we have great peace of mind knowing that our mum is being looked after so very well.

Reply from Garry Gardiner, Commercial Director at St John's House

Thank you for completing a review for us. We are pleased to read that you rate everything five stars and that your comments in regard to our outstanding team are full of praise. One of our company values is "Nothing is too Much" and it seems that St Johns House is adhering to this perfectly.

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Review from L M (Wife of Resident) published on 12 October 2023 Submitted via Postal Card
Overall Experience

Very welcoming and caring staff, good food. My husband has been very happy here despite it being only the second time he has had respite. Cheerful staff, very kind my husband says. Everything dealt with very thoroughly and professionally.

Reply from Garry Gardiner, Commercial Director at St John's House

Thank you for taking the time to leave us a review. We are so pleased to read that your husband enjoys his respite stays with us.

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Review from S F (Sister-in-law of Resident) published on 5 October 2023 Submitted via Postal Card
Overall Experience

Everything about this home is first-class, although I would like to see the food hygiene rating raised from four to five (I cannot comment on the food).

Reply from Garry Gardiner, Commercial Director at St John's House

Thank you for completing a review for us. We are currently reviewing our food hygiene rating, which hopefully will be back to five very shortly.

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Review from Sylvia M (Respite Resident) published on 4 October 2023 Submitted via Postal Card
Overall Experience

I came here for respite following a cataract operation. I am my husband's carer and needed to have care for him whilst I recovered. The care for both of us has been outstanding in every area. My husband suffers from extreme anxiety but has been relaxed and happy since arriving. The whole experience has been truly excellent for both of us.

Reply from Garry Gardiner, Commercial Director at St John's House

Thank you for completing a review for us. We are so pleased to read that you both enjoyed your stay at St John's House and that you found your experience to be truly excellent.

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Review from Diane L (Daughter of Resident) published on 28 September 2023 Submitted via Postal Card
Overall Experience

My experience here is very pleasant, all staff are extremely friendly. I walk in and it feels like a posh hotel. Rooms are very nice and atmosphere very pleasant.

Reply from Garry Gardiner, Commercial Director at St John's House

Thank you for completing a review for us. We are so pleased to see that you have rated St John's House five stars across the board. Our dedicated teams work hard to keep the home to a five star standard.

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Review from Lisa M (Daughter of Resident) published on 22 September 2023 Submitted via Postal Card
Overall Experience

Everyone at St John's House is very attentive, caring and treats my mother with great care and keeps us in touch with any issues. The best place my mum could be.

Reply from Garry Gardiner, Commercial Director at St John's House

Thank you for completing a review for us. It means a lot to us that you consider St John's House the best place your mum could be.

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Review from Jenny P (Daughter of Resident) published on 22 September 2023 Submitted via Postal Card
Overall Experience

Everyone is so kind and thoughtful. Mum is being looked after very well and we are really impressed and pleased with the excellent care she receives. We have no complaints at all.

Reply from Garry Gardiner, Commercial Director at St John's House

Thank you for taking the time to complete a review for us. It means a lot that you are impressed with our high standards of care. We will pass your feedback on to our outstanding team at St John's House.

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Review from N N (Son of Resident) published on 21 September 2023 Submitted via Website
Overall Experience

St John's is a wonderful care home where everything centres around the individual's needs and everyone is treated with dignity and respect. Mum needs a lot of help and nothing is ever too much trouble for the team, whether it's the carers, activity team or the admin staff. On every visit I'm made to feel so welcome and part of the St John's family. The recent CQC award of 'outstanding' is testament to everything we experience when we visit.

Reply from Garry Gardiner, Commercial Director at St John's House

Thank you for taking the time to complete a review for us. It is lovely to read that you consider St John's House to be 'outstanding', as rated by the Care Quality Commission.

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Review from H S (Daughter of Resident) published on 20 September 2023 Submitted via Website
Overall Experience

I was impressed by the caring and professional staff of St John's House from the very first phone contact. This was the first time my mother had needed respite care, and it was a worrying time for the family. Everything about the admission process was explained to me clearly, with empathy and kindness. When we arrived, Mum received a warm welcome and was made to feel comfortable and safe immediately. All our questions were answered, and we were given the information we needed to feel reassured Mum would be well looked after. Mum soon settled in and started to feel and look stronger. Her appetite increased, and she gained more confidence in her mobility. We extended the stay for a second week. The staff clearly work well together and work hard to care for their residents. Their sense of team spirit creates a positive, warm atmosphere for residents and is welcoming for family and friends visiting. Thank you for everything.

Reply from Garry Gardiner, Commercial Director at St John's House

Thank you for taking the time to complete a review for us. We fully understand that finding care for a loved one is a worrying and stressful time for the family. It is wonderful to read that the team at St Johns House helped and supported you with empathy and kindness.

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Review from S W (Daughter of Resident) published on 13 September 2023 Submitted via Postal Card
Overall Experience

My father has been at St John's since March 2019. Overall, we have found the level of care excellent.

Reply from Garry Gardiner, Commercial Director at St John's House

Thank you for completing a review for us. We are so pleased that you are happy with our high standards of care.

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Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 27 May 2023
Overall
Outstanding
  • CaringGood
  • EffectiveGood
  • ResponsiveOutstanding
  • SafeGood
  • Well-ledOutstanding
Care Quality Commission is responsible for the registration and inspection of social care services in England.View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

News (0) & Events (0)

News

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Upcoming Events

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Awards / Recognitions (9)

  • 07 Dec 2023Recipient: St John's House
  • 07 Dec 2023Recipient: St John's House
  • 03 Nov 2023Recipient: St John's House

Accreditations

There are no accreditations posted yet for St John's House.

Meet the Team (1)

Emma Bayne
Emma BayneJob Title:General ManagerJoined: 2020

My name is Emma Bayne and I am proud to be the General Manager at St John's House. I have worked within the Care Sector for over 20 years and held various roles in a managerial and operational capacity. I am passionate about respecting individuality by supporting people with truly person centred care whilst ensuring that a quality of life is also provided. The award winning team at St John's House certainly goes the extra mile to ensure that our hotel style environment has services to match.

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