Nightingale Care Home

Church Lane, Welborne, Dereham NR20 3LQ
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8.9 12 Reviews
  • Nightingale Care Home, Dereham
Nightingale Care Home is situated in the picturesque village of Welborne, which is seven miles from the market town of Dereham.

The home specialises in residential dementia care for the elderly and is registered with the Care Quality Commission (CQC).

Nightingale Care Home can admit up to 45 residents. Funding is available for social services and privately funded residents.

The focus at Nightingale is to provide high-quality person-centred care.

The team is led by an experienced manager and includes:

Deputy manager
Trained care assistants
Activity co-ordinator
Housekeeping, laundry and maintenance staff
Qualified chef and kitchen assistants
Administrator

Nightingale Care Home offers:

Single rooms with en-suite facilities
Two lounges and conservatories
Mature woodland area
Enclosed courtyard which includes a sensory garden
Assisted bathrooms and shower room
In-house hair salon
Optician
Dentist
Podiatrist
Mini-bus for outings

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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 47 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Acquired Brain Injury (ABI)
  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: £950 – £1500
  • Self-Funded Residential Dementia Care: £950 – £1500
  • RESPITE Self-Funded Residential Care: £1000 – £1500
  • RESPITE Self-Funded Residential Dementia Care: £1000 – £1500

These prices are only a guideline, please contact Nightingale Care Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Person in charge

  • Leona Fitch (Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2007

Room Information

  • Single Rooms (47)

Nightingale Care Home Reviews (12)

8.9

Nightingale Care Home has a Review Score of 8.9 (8.877) out of 10, based on 7 reviews in the last 2 years. Over all time Nightingale Care Home has 12 reviews.

Overall Experience

  • 8
  • 4
  • 0
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Date Published

12
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4
7
5

Review from W B (Friend of Resident) published on 14 August 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very good.

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Review from Emma P (Daughter of Resident) published on 22 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I am really happy that I found Nightingale Care Home for my Mum in March 2023. All the staff have been so kind, patient, and caring and I get updates on any health issues. The staff were genuinely fond of my Dad, who also joined Mum at Nightingale and they enjoyed living in a twin room together, but
sadly he got aspiration pneumonia connected to his dementia.
There are often improvements to the home - inside and outside - and it is always clean, tidy and very warm. I like that the food menu has photos as well which is helpful for some residents. The daily activities and trips out are really welcome although Mum has sight issues so can't engage as much.
The food and regular drinks and snacks are all excellent quality.
Overall, I am really happy that my Mum is being looked after so well and made to feel at home. Thanks to the whole team.

Reply from Karma Wensley, Regional Manager at Nightingale Care Home

Thank you for your valuable feedback. Mum forms a large part of the home and always mentions how she has supported the home from years ago with planters and the gardens which is lovely for her to share these memories with us although may not be fully accurate.

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Review from Carol P (Daughter of Resident) published on 3 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Nightingale is not only a home from home for my Mum but for us also. Whenever we visit it's like being at home. Mum really is happy and so are we. It really is a pleasure to visit. Keep up the brilliant work you all do.

Reply from Karma Wensley, Regional Manager at Nightingale Care Home

Thank you for your valued feedback. We are really lucky to have such an amazing staff team with really supportive leadership in the home which brings everyone together, including friends, families and residents.

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Review from Margaret W (Next of Kin) published on 15 November 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband has been in Nightingale Care Home since mid-March this year. I cannot express enough the care and consideration that he has been shown. It is a valuable asset when you can know your relative is being cared for as they are here. As a family, we are so pleased that the care in this Home is
such a high standard and we can feel assured of this. All the staff are great and have a difficult job with different residents with so many different problems. Thank you all.

Reply from Karma Wensley, Regional Manager at Nightingale Care Home

Thank you for your valued feedback. It is a real pleasure having him live with us at Nightingale, he has become a big part of the home and is a real character.

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Review from J A (Grandson of Resident) published on 1 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Staff is always friendly and welcoming and willing to listen and help from a family member's perspective. Staff show a kind caring nature with residents, never rushing them, language can seem a barrier but the body language shown by carers looks caring. May benefit from some dementia training as I do
hear staff question residents and use some negative terms when perhaps could be avoided however Nice to see regular committed activities Staff this is so important.
The appearance of the grounds and decor improving nicely which is improving the feel of the place but some regular garden maintenance would be even better. I'm sure families would help.

Reply from Karma Wensley, Regional Manager at Nightingale Care Home

Thank you for your valued feedback. The information will be shared with the team and we will plan to make any relevant changes/improvements linked to your feedback.

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Review from Mervyn S (Son of Resident) published on 8 December 2023
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Friendly staff who care about the residents. Pleasant environment with plenty of planned activities. Food in keeping with age and dietary needs. Small rooms that meet needs but only the minimum furniture. As social care funded, unable to comment on value for money.

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Review from Bev C (Daughter-in-law of Resident) published on 6 December 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff and management are so welcoming to our family whenever we visit, no matter what is going on or how busy they are. Management and staff are constantly trying to enhance and improve surroundings for the residents, ensuring there are plenty of themed activities for them to enjoy, which frequently
involves invitations to families should they wish to take part. From our experiences, the residents are spoken to kindly and with care. Any of our questions, concerns or requests have been dealt with in a timely manner. If anything we have raised has been outside of the control of the care home they have done their best to resolve it and reach a positive outcome. We visit almost daily and the running of Nightingale always appears consistent. They are a wonderful and well led team, well done to you all.

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Review from J H (Daughter of Resident) published on 22 March 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum received excellent end of life care here. Staff sat and talked to her in her last hours and nurses came in to administer more medication into the late-night hours and talked to her and us. What could have been so traumatic was eased greatly. I cannot speak highly enough of this great caring team.
Well done and thanks

Reply from Karma Wensley, Regional Manager at Nightingale Care Home

Thank you for taking the time to provide us with your feedback. We feel very lucky to have been a part of your loved one's care.

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Review from Andy N (Son of Resident) published on 7 November 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very impressed with upgrades of premises and staff made an absolute effort always.
Fancy dress on 31st October - Brilliant.

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Review from Kate L (Daughter of Resident) published on 11 October 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has now been at Nighingales for a few weeks. Mum has dementia. I have seen a massive improvement in her since coming here. She is happy, chatty and much more like the old her. The staff here have been amazing and have also given me lots of advice and reassurance on different matters.
Mum is
now in the best place for her where I know she is safe and looked after.
I want to say a massive thank you to all the staff for everything you have done and continue to do for me and mum, you have made life for us that little bit easier.
You are all superstars.

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Review from J B (Daughter of Resident) published on 26 September 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

We are welcome to visit at any time, the rooms are always clean, tidy and homely. The residents are often to be seen cooking, knitting and other activities. We as visitors can stay for lunch the menu's look inviting with choices. The staff are very caring and kind.

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Review from David D (Husband of Resident) published on 20 September 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very happy with my wife being in Nightingales. She came here August 2016 and has been in here just over 2 years. The food here is excellent. The staff here are very friendly and helpful. The care home is only 10 minutes from where I live. It is very handy for visiting.

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Current Review Score: 8.9 (8.877)

Overview of Review Score

The Review Score of 8.9 (8.877) out of 10 for Nightingale Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.4 out of 5 from 7 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.4 out of 5 from 7 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.432 for Nightingale Care Home is calculated as follows: ( (40 Excellents x 5) + (36 Goods x 4) + (5 Satisfactorys x 3) ) ÷ 81 Ratings = 4.432

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.445 Points relating to the number of positive Reviews for Nightingale Care Home is based on 7 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 = 3.7

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 47 registered maximum number of service users is 9.4. 7 Positive Reviews ÷ 9.4 = 0.745

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 15 Jun 2023

Overall
Good

  • Caring

    Good

  • Effective

    Requires improvement

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Awards / Recognitions (0)

Meet the Team (2)

Leona

Leona Fitch

Job Title: Registered Manager

Joined: 2025

I'm Leona.

I’ve worked in adult social care since 2010 and am passionate about creating a warm, welcoming, and homely environment for our residents, their loved ones, and our dedicated staff team. At the heart of our home is a strong sense of community, where everyone feels valued, respected, and heard.

The highlight of my day is seeing a resident smile—it's a reminder of why I love what I do.

Our residents enjoy the freedom to choose how they spend their time, supported by a vibrant programme of activities tailored to their needs and preferences. From quizzes and sing-alongs to reminiscence therapy, arts and crafts, indoor games, and outings, there’s always something meaningful and engaging happening.

I’d be delighted to show you around our home. If you’d like to arrange a visit or discuss any aspect of care, please call the home to make an appointment.

Angela

Angela Brown

Job Title: Deputy Manager

Joined: 2013

I started my career in social care at Nightingale as care assistant and have progressed within the home to now Deputy Manager.

I am passionate about making a difference to our residents life's and making them smile, the residents are more than a resident they are like family. I enjoy planning meaningful events for our residents and families. I am proud to be part of the Nightingale team.

Frequently Asked Questions about Nightingale Care Home

What types of Care is Nightingale Care Home registered for?

Older Person Care & Dementia are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Nightingale Care Home have?

There are 47 Single Rooms.

What are the Facilities & Services at Nightingale Care Home?

Own Furniture if required, Pet Friendly (or by arrangement), Minibus or other transport, Lift, Wheelchair Access, Gardens, Bar/Café, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Nightingale Care Home to the centre of Dereham?

5.2 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Nightingale Care Home to verify any information. View our terms and conditions. Nightingale Care Home has an Enhanced Service - more info.